The crew were kind and efficient and the planes were clean and well maintained.
No entertainment on the flights, but that is to be expected for the price.
enough space to move around
I dislike that once I got to the airport in Cleveland before boarding schools go to Orlando they charge me $45 for a suitcase that if I would have painted with my ticket it would have been $25 and that's what it told me I had to pay at the airport if I wasn't going to pay it with my ticket it was only $25 not $45 so they charge me $45 and then when I went to board the plane to go in they tried to charge me $45 for a backpack that fits under the seat and wasn't a carry on then they charge like $3 for a can of soda I don't think I'll ever recommend Frontier to anyone or I would never travel again with them that is ridiculous being a disabled person and being taken advantage of is unacceptable
The crew was very friendly.
The seats were close together and not very comfortable. No entertainment, for example a movie for a 4 hour flight. You have to pay for everything. Only thing complimentary is water.
Unorganized, confusing boarding, confusion with seating, unbelievable lines while checking bags. Literally the only redeeming factor was the price.
In flight crew was cordial, warm, professional
Everything else was a sh*tshow: bad information, confused and angry employees, flight was 7-hours late
I found the reason for being late to be questionable They said heavy snow but as i flew in i looked out the window and saw all roads nicely cleared That does not happen in 3 hours
They did not get my liggage to the connecting flight And here i am in Ukraine with no winter clothes at 7 below 3 days later
Phone charging outlet under my seat didn't work.
Very friendly cabin crew made this trip pleasant and entertaining.
Despite plenty of empty seats, the ground personnel would not consider changing our seat assignment at the gate to allow us to sit together.
Flight was cancelled on our way back home from Gudalajara, was speaking to a representative for almost 2 hours to get me on the next flight the flight representative forgot to put me on hold and told everyone how rude i was, i was not rude i was just trying to get home. The representative couldn’t help me so i asked to be transferred to a manager, after 2 hours i was transferred and the manager hung the phone up. Long story short i called back spoke to another manager Yana and she was the rudest lady ever! She basically told me for waiting to long i will have to be placed on a flight 2 days after my cancellation flight. I started to cry because i needed to be home and she basically did not care so i took the date. Never again and i will warn everyone about this airline and their customer service!
|Flights Arrive in||Albuquerque|
|Flights Depart from||Lambert-St Louis|
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