No wifi but flight was short and comfortable
Pros: "the crew took very good care of us"
Pros: "The crew was nice"
Pros: "Nothing, the flight was canceled without a refund. I highly recommend canceling all business with kiwi in the future."
Cons: "My flight could have occurred or I could have been refunded."
Cons: "Really felt happy on time touch down nice journey with delta"
Cons: "The audio jack of the movie is not good It's on & off seems loose"
Pros: "The crew was amazing! The seat was comfortable."
Cons: "Used the self check in kiosk to begin! That was awesome! But after that I still had to stand in line to check in my bags. That part of the process took a bit longer than expected."
Pros: "Flight was on time, smooth take-off and landing, and gluten-free meal available (ordered before through Delta.com). Alcohol was available at each drink service."
Cons: "No gluten-free snacks, lack of gluten-free awareness by crew, and gluten-free meal had an apple instead of the (gluten-free) ice cream bar the other meals included for the dessert."
Pros: "Nothing special"
Cons: "That was the most uncomfortable and cramped seat I had ever had on a plane flight. Even sitting on the pillow did not help."
Pros: "I like that I arrived at my destination safely."
Cons: "My allergies were bothering me due to the airlines allowing animals to travel as passengers, in this case a rabbit. I am very allergic to animals. My breathing was compromised."
Pros: "Happy to be home"
Cons: "Allow more time for check in"
Pros: "This had one of the best attendants I have encountered. She was extra friendly and made us feel good."
Pros: "The flight timings and the arrival time"
Pros: "Our seats were assigned at the gate. Somehow we were given the comfort + seats. Very nice! Thank you!"
Cons: "The flight was 2 hours delayed.. this cause a lot of inconvienece.."
Pros: "Delta in Orlando is awesome!"
Pros: "The flight was not crowded and plenty of flight attendants offering service throughout flight Also smoo5h flight."
Pros: "Perfectly on time. Good food and very good friendly service!"
Pros: "Direct flight from CDG to IND."
Pros: "The service on our flight was absolutely amazing, the food was surprisingly great, and the long ride was as comfortable as it could have been in an economy booking."
Cons: "My entertainment pad malfunctioned the whole time, even after it was reset. Thankfully I had enough things to keep me busy on my own, but it still would have been nice to have."
Pros: "Crew was good, plane was clean."
Cons: "Don't like the Comfort plus seats that have the dividers vs basic arm rests."
Pros: "We were offered food and drinks (including basic cocktails) continuously throughout the flight. Hot hand towels, comfortable seats, dozens of movies and TV series, all included with basic fare. The flight attendants were kind and helpful. Excellent service and organization!"
Pros: "Direct flight from Indy to CDG is great."
Cons: "Flight was delayed out of St. Louis causing several of us to miss our connecting flight from Salt Lake City to Portland. Delta was of very little help in assisting us in making a connecting flight. They could have at least helped with travel arrangements and provided us with a little food, a pillow and a blanket as we waited in their terminal for the next flight on their airline which was a several hour wait. I understand these things happen but the passengers didn't cause the problem and Delta needs to take care of people better if they expect to earn repeat business."
Cons: "Always delays in between transfers from Mexico City"
Pros: "Staff friendly and helpful. Some turbulence due to having to fly over tropical storm. Like the games and movies available."
Cons: "The cabin was very warm."
Cons: "Ac not working at last 30 minutes of flight."
Pros: "Love the TVs provided with recent movies and games"
Cons: "Security was a headache"
Pros: "The comfort, space, quiet, snacks"
Cons: "They changed my flight to a different one departing 2 hours earlier and did not notify me! The original flight was still available & they would not let me take it despite my reservation paper work. CRAZY! I have a two hour drive to the airport this gave me the option to leave home at 2:30am or go the night before and pay for a hotel. Flight was managed by DELTA who also did not care! All involved blamed each other. Beware"
Pros: "On time arrival"
Pros: "Boarding was easy"
Cons: "Small seats with very little room and no ability to recline"
Pros: "staff was good, flight was not so good"
Cons: "Hated the storm we flew through, luggage came out of overheads....ugh"
Pros: "I'll chalk it up to the insanely high travel demands coincident with Labor Day."
Pros: "The staff was so friendly, and funny!! Loved the movies offered and snack choices. Updated aircraft"
Cons: "My flight got to New York so late!!!! I missed my international flight."
Pros: "Delta has always be a step above the rest. Traveling with my children is not a problem and frowned upon with Delta. I rarely choose competitive airlines and will continue to use Delta as much as possible."
Pros: "The flight was very comfortable and quick. I like the coffee when I pair it with a biscoff."
Cons: "The boarding process seems a bit chaotic, but it didn't really detract from the overall experience."
Pros: "Newer plane! Comfortable"
Cons: "Nothing just great"
Cons: "Not enough water on the flight and we landed in a parking lot and shuttled back to the airport."
Cons: "The new boarding pillars with Priority, Sky, Zone 1, Zone 2, etc was a mess. In concept it should be a good process, but it was just a sea of people asking each other which boarding group they were in. Going back to asking those who are in a particular boarding zone to form a line and doing so each zone at a time seems like a smoother process."
Cons: "Had to buy a one-way ticket on American, as Delta would not move me to another airline,"
Pros: "10 minutes early departure"
Cons: "There isn't enough seats in the gate area and sitting on the runway for 10 extra minutes we could have been early"
Pros: "Easy boarding, good wifi."
Cons: "Two hour mechanical delay, seemed like they waited forever for paperwork. Then rough weather, so bouncing all over. And on top of it, no peanuts."
Pros: "Flight attendant was really funny!"
Pros: "Crew was VERY friendly and helpful."
Cons: "No changing table in restroom made it hard to change infant."
Cons: "First time we have flown First Class on American Airlines and service was outstanding and perfect! Thank you for an amazing experience!!"
Pros: "Smooth. We will definitely fly AA again."
Pros: "Landed in one piece despite weather."
Cons: "WiFi was down"
Cons: "Why are seats so small?"
Cons: "The flight was late with no explanation. The incoming equipment was at the gate in time."
Cons: "When the delayed flight landed, the crew should help expedite those connecting to other flights. They should announce our connecting gates so that we don’t have to look it up."
Cons: "Sat on the ramp for an hour with no A/C, no water. Jaded crew. Not good overall."
Cons: "Handicap issues. We were exiting on the tarmac in Charlotte- all crew left us on the plane waiting for assistance to get off. Finally when someone showed they would not come up the ramo to get my Mom. I backed her down myself while 5 bewildered airport workers looked confused."
Cons: "2 hour delays on both flights of a round trip"
Cons: "4 hour plane availability delay - of course planned on weather but not planning"
Pros: "You got us there safely."
Cons: "Not sure who is at fault for running out of de-ice solution, but keeping us sitting on the tarmac without air ventilation for almost 3 hours... with only an apology and a last minute glass of water? that was terrible customer service."
Pros: "Flight left St. Louis on time,"
Cons: "My connecting flight was cancelled while I was in the air. Customer service was SWAMPED with cancellations with only a handful of staff to help. My plane was a mechanical cancellation so I received a food and hotel voucher. Trying to get another flight from LaGuardia to YYZ was horrible."
Pros: "plane was completely full , but the seating seemed comfortable for the short flight ( 1 hour )."
Cons: "bags were a bit delayed in delivery to baggage claim."
Pros: "On time"
Cons: "Having to walk from concourse b to concourse e for my connecting flight in less than 15min before the doors were shut. Was literally in my seat for 5min and the door was shut. Most people (older or families) would have missed it. Shame on CLT or American Airlines"
Pros: "Worst flight crew in business class ....super lazy"
Pros: "Crew had great personalities"
Cons: "Late to leave and arrive"
Pros: "Very cool touchscreen players on the back of each seat."
Cons: "The lights were on 90% of the flight...a night flight."
Pros: "Flight did not take place because of cancelled return flight. the whole itinerary was cancelled."
Cons: "because of cancelled flight I had to schedule a new itinerary directly through American Airlines. The cost increased from $947.50 to $1,873 plus airport parking for 17 days."
Pros: "1) Puntuality in departing and arrival times 2) Very pleasant crew members"
Pros: "Nothing, okay the movie"
Cons: "Flight attendant in back rude from start to end for no reason."
Pros: "On time. Friendly and attentive staff."
Pros: "Checking in and boarding the plane went fast and smoothly. The crew was very kind and friendly."
Cons: "I wish American offered more vegan and wheat/ gluten free options, as well as herbal tea options. I was determined to sleep during this flight, but I was hoping this plane would have the TV behind the chair. I enjoy watching the live map as we’re flying."
Pros: "They got me there on time"
Cons: "Long delay getting off STL-CLT. Made it to gate for CLT-ROC. Then, crew delay. The usual crammed interior, cheap snacks, feeling about like a public bus"
Pros: "Very nice crew. Thank you. I get to see my family."
Pros: "To be fair. The flight is only 50 minutes. By th time you get a drink it's time to land. It is completely unfair to the staff to have to do that. A flight like that. Have a box with a snack and some coolers that have 5 different beverages. I wouldn't even sell booze. I person can hold out for a flight that shot to get one on the connection or in the terminal."
Cons: "It's always a cramped flight. Nothing to be done except use a bigger, more spacious plane. The good thing is it's the fastest way to get to Chicago from where I lived it would take 6hrs by car."
Pros: "Power kept me working, big value to me"
Pros: "Left on time Nice flight attendants Arrived early"
Cons: "Runway time in New York"
Pros: "I was so happy I could check in online and boarding was a breeze. I actually got to sit by the window when my original seat was in the middle. So nice of the ladies to suggest it to me."
Cons: "No complaints"
Pros: "unAnnounced gate change"
Cons: "Running in airport"
Pros: "Flight was on time. Easy to transfer luggage from an international flight to a domestic flight. The crew was accommodating. It is such a short flight that there were only pretzels and water without ice served on this flight. There was no entertainment on this flight. Small, clean plane for a less that 1 hour flight."
Pros: "A nonstop flight, with a friendly efficient crew, met my expectations. A crew member went above and beyond when I asked for a coffee stirrer with my coke and ice."
Cons: "I've been spoiled by another airline's access to screens on the back of the headrest. I have my own hand held devices to entertain myself instead."
Cons: "Flight was late, got a message from Kayak that it was delayed 3 hours...thank goodness I happened to check again, because then it was only delayed for 41 mins, then it gave me an update that it was only 21 mins delayed, then went back to 41! Pretty inconvenient, and it would have been nice to get a text, not just some silent pop up"
Pros: "I liked the ease of the gate for the airplane."
Cons: "There was no entertainment. The airline did not offer a complimentary headphones, and failr sure the wifi was not even working. Also was not that big of a fan with the extra long layover. Was not a fan of the extra time in the holding pattern above Indianapolis, nor the extra time 150 feet from the gate after we landed."
Pros: "Clean, quiet, nice staff"
Cons: "Was late"
Cons: "Everything was great."
Pros: "Great announcements by lead flight attendant."
Pros: "Non stop"
Pros: "Everything went smoothly"
Pros: "Crew was fine even when we had to sit on the ground for 1 1/2 hours for a repair."
Cons: "American Airlines didn't honor my choice of seats."
Cons: "Sat on the ground for an hour."
Cons: "The flight was incredibly delayed."
Cons: "No food or beverages for me. I slept comfortably on my flight"
Cons: "Flight was very late. Boarding was not good!"
Pros: "No complaints. Love American!"
Cons: "Flight was delayed."
Pros: "Very good no complaint at all"
Pros: "Flight was fine. Just like any other."
Cons: "Nothing stands out as being good or bad. But I think all airlines are super cramped these days."
Pros: "Friendly service"
Cons: "Cramped seating in basic economy, the upgrade seating wasn’t much better"
Cons: "No Wi-Fi and no food"
Pros: "Very good service"
Pros: "Lots of leg room for a regional jet."
Cons: "AC was not very good. Very warm on flight."
Cons: "Aircraft, cabin crew"
Pros: "Quick boarding, departed on time, arrived early, good cabin communication"
Cons: "This is a very cramped commuter jet, just one flight attendant to serve entire plane, she came by once for drinks but not a second time"
Pros: "Efficient crew. It"
Cons: "It was good overall."
Pros: "Crew was extremely friendly."
Cons: "Temperature was way too warm."
Pros: "Crew was friendly"
Cons: "Bit of turbulence due to weather"
Cons: "2 short a trip to serve food"
Pros: "Boarding and flight went smoothly and on time. Too short for food or entertainment"
Pros: "The crew on the plane was nice and helpful."
Cons: "I understand pretzels for the most part are allergy friendly however I have a gluten intolerance so I couldn’t have them and i couldn’t download the United app because there wasn’t WiFi available anywhere in the terminal and there weren’t any charging stations."
Pros: "Service was excellent"
Pros: "Smooth and positive communication."
Pros: "Pleasant staff. All smiles and very agreeable at the gate and checkin, but..."
Cons: "This new unassigned seat fare that offers the "cheapest rate" also doesn't allow a checked bag. What this means is that you have to do two separate searches to compare the basic economy price and the upgraded economy to see if the difference is less than a checked bag. It makes the booking process unecessarily complicated, so much so that I'm just going to exculde United from the list of airlines when I do a search on one of the aggregators"
Pros: "Comfy plane, ease of connection"
Cons: "Nothing really"
Pros: "Pilot communication with passengers"
Cons: "No food or drinks due to turbulence. No entertainment offered. You should have a N/A option for these questions."
Pros: "Crew members were awesome and very attentive both at the airport and on board."
Cons: "Small plane"
Pros: "For the most part the ride was nice."
Cons: "Seats were so small"
Cons: "Too little time allotted between an international flight to catch the domestic connection. If I had checked my bags I would not have made it through customs and security in time."
Cons: "My friends dad passed away and was unable to get money back to go to his funeral. Plane was a small express plane which was never mentioned. Had to check bag because overhead bins were too small. No wifi. Dad and Kid took my assigned seat."
Pros: "flight attendant guy was nice."
Pros: "It was ok"
Cons: "It was ok"
Pros: "Legroom was a bit tight."
Pros: "The flight was very delayed into Newark due to weather, but the service and updates were good."
Pros: "Same as for first leg"
Pros: "Boarding process was easy"
Cons: "Had us planeside check our roller bags but had at least 4 overhead bins around us that ended up being empty. They then took a substantial amount of time to unload the plane side checked bags. I was toward the rear of the plane and still had to wait."
Pros: "Good communication and helpful."
Pros: "The flight & the crew were great."
Cons: "Not everyone likes rock-hard crackers."
Pros: "Fine. Wish my earlier one wasn't so delayed."
Cons: "Little more time between flights would be nice"
Cons: "Flight was cancelled. I am still stranded and was given no accommodations so had to pay for a hotel in addition to costing me a full day's wages in missed work. The United staff I spoke with by phone and in person were neither helpful not pleasant. I will go out of my way to never fly United again."
Cons: "Same as the first one"
Cons: "I was early to my flight and sent to the wrong gate. When I received the notice that the gate had been changed, I had a long way to go to get to the correct gate and limited time. Since I have arthritis I was very inconvenienced making the gate."
Pros: "Ahead of schedule and pleasant"
Pros: "I like the seats and the leg space .they were very comfortable ."
Cons: "No comment"
Pros: "Everyone was very accommodating! Thank You."
Pros: "we were 10 minutes early to the gate"
Cons: "super cramped quarters, like touching legs to the next person the whole squirmy flight close... the plane was made for little people."
Cons: "Screaming child the entire 4 hr flight made even the flight attendants angry!"
Pros: "Nothing. I did not know it was code-shared by United, otherwise I would never take a United flight. This is the second terrible experience in a row. Our flight was delayed. My wife and I somehow to our connecting flight by running all the way and requesting people to let us go ahead of them. However, United did not send our bags fast enought and deliverd them to our place the next day. This created a lot of inconvinience as I was scheduled to go for a business related conference in Chicago. United - you suck! Hate your service for the core. I hope I never have to fly United again."
Cons: "I did not know it was code-shared by United, otherwise I would never take a United flight. This is the second terrible experience in a row. Our flight was delayed. My wife and I somehow to our connecting flight by running all the way and requesting people to let us go ahead of them. However, United did not send our bags fast enought and deliverd them to our place the next day. This created a lot of inconvinience as I was scheduled to go for a business related conference in Chicago. United - you suck! Hate your service for the core. I hope I never have to fly United again."
Pros: "Rain delayed our take off but most of the time was made up. No complaints!"
Cons: "Forced to check our carry on suitcase even though there was plenty of room above the seats."
Cons: "Luggage Lost on 4 Apr after I came to my destination Indianapolis. I reported my lost luggage on the same day at Airport at United airlines office. Its been 10 days and no one has followed up yet on my lost luggage. I have to call United Airlines Customer Care everyday to get a status on my report. No follow up is made on the lost luggage. They have asked to file claim which will also take 8-10 weeks to process. All these experiences has made me and my friends not to prefer United Airlines for Travel."
Cons: "Staff could be friendlier"
Pros: "Cost of flight."
Cons: "The seats in a A320/321 are not adjustable. A much longer flight then a couple of hours would be tuff."
Cons: "They took forever to deboard the plane, then had to spend extra time picking up trash delaying the flight. They run out of space on the plane to put carry-on so you might have to put it under your feet which is uncomfortable."
Pros: "Went exactly as described"
Pros: "The staff was a well oiled machine! Very funny & accommodating. They were all very friendly & helpful to all of the passengers. Everything was clean & orderly."
Pros: "The crew was wonderful"
Cons: "In one weekend had two flights that were very delayed. Plus the return Orlando flight the cabin pressure was not regulated very well."
Cons: "What was suppose to be a 5 1/2 hr flight with a 45 min layover in Indianapolis turned out to be 13 hrs due to several aircraft maintenance issues including cracked cockpit window, flat tire, damaged cargo hold and an arragent crew. Supposed to land in Orlando at 6 pm arrived at midnight. Should have read Frontiers reviews before I booked on them, never again."
Pros: "Didn’t have any mechanical issues"
Cons: "Airline charges for everything, seats are uncomfortable, airlline won’t allow you to occupy exit row at any time without a $50 fee. Most airlines accomdate taller passengers."
Pros: "Overall good flight."
Cons: "I’m tall so comfort is not an option unless I want to pay for it. No food unless I want to pay for it. No entertainment unless I want to bring it."
Pros: "The staff was wonderful. Great people with great personality."
Cons: "Everything from getting on the plane was not only difficult, but uncomfortable, and with a lack of detail towards the customer. From the small tables at knee level, to the chair angle, this entire experience was either wrought with an inability to sit easily and definitely was painful every time I needed to move."
Pros: "Friendly staff."
Cons: "Unaware of check luggage cut off"
Pros: "1 star, not applicable (didn't get food/drink), no entertainment. Flight was very early so that was nice!"
Cons: "Scented air not the same scent throughout."
Cons: "Got here early, sat on runway for 20 minutes before a gate was available which put us in at the actual time. Then had to wait another 20-30 minutes for bags at baggage claim area."
Cons: "That we have to pay for soda.....all the other airlines have free soft drinks. And I don't like paying for a carry on bag."
Pros: "That the staff was really friendly."
Pros: "Excellent price and an overall smooth process. The Frontier app has gotten a lot better and I'd like to continue seeing improvements."
Cons: "For the price you can't really complain, but it'd be nice if pretzels were handed out for free and maybe have a few magazines in the seat backs. A few small improvements would go a long way."
Pros: "Cheap flight"
Cons: "Crew kept talking about people having heart attacks and that they would not want to help any passenger that was ever having a medical emergency."
Cons: "Lost my bag, 48 hours later it was delivered but after a long trip you would just like to have all your stuff in one place once your back home."
Pros: "Flight was on time"
Cons: "The plane had trash all over the floor and under the seats"
Cons: "I had to check in through an agent, according to the kioske, and the line was a mile long. I made my flight by seconds and was at the airport an hour and a half before doarding time. I was also told I couldn't pay cash to check a bag and it was the only form of payment I had which was incredibly frustrating especially when the agent was rude and not understanding."
Cons: "I will never again fly frontier. Terrible customer service. They know it and they don't care. Their philosophy is well we are so cheap it doesn't matter what we do to customers they will still fly with us. Well not me. Frontier you have lost my business forever"
Pros: "I guess you still what you pay for"
Cons: "We boarded our plane at like 3:20-30 and we did not leave till after 5:15... ridiculous. delay after delay and no complimentary anything just a bunch of we are sorry's. It made me late for most of my evening in Denver so not a very happy customer"
Pros: "not much"
Cons: "I have been more comfortable on church basement folding chairs that the seats on Frontier. I did pay to move to seat 1A, and it still felt like a torture device."
Pros: "good communication about short delay"
Cons: "seats are really uncomfortable!"
Pros: "The price"
Cons: "The seats didn't seem to be as comfortable as other airplanes I didn't know when buying my ticket that I would have to pay for my luggage. Not until I was reading further did I know it would have been cheaper to pay at time I bought my ticket/"
Pros: "Quick, reasonably comfortable flight, however....."
Cons: "This was the 12:30am red-eye from Las Vegas to St. Louis. Flight was delayed until 2:20am. Fine, flights get delayed all the time. It is worse when everything in the airport to kill time is shut down, but I digress. Then the plane comes in around 2am, everyone on the flight gets off, then the announcement comes that they don't have a crew for our flight now, and we will have to wait until 9am for the next flight. Whoopsies! This is no longer a delay -- this is a major F-up by Frontier that affected dozens of already very weary customers (the staff admitted to it being a flub). Once boarded, people complained, as you'd expect, and one stewardess responded "Well, you can pay $400 with somebody else, or pay under $100 here." THAT was your response?? She was stating a fact, I realize this, but that was the wrong answer at the wrong time, lady. I know you get what you pay for, but my expectations don't go completely out the window. And don't be proud to be a F-up airline that merely exists on its price point. It's one thing to be one, it's another thing to wave a flag about it. And the cherry on top is what Frontier did to make it right. Another steward on the plane explained how rare this phenomenon is that we just experienced. Well if it really is rare, and inconveniences their customers to this degree, you would expect them to take strong measures to make it right, no? Any restaurant would, a car rental would, etc, if it was such a rare mistake. What did Frontier do? $7 breakfast voucher. Just punch us in the face next time. There are people that have powered through your barely-existent customer service, and those "gotcha" fees that first-time customers run into (at least Frontier hopes they do), and still liked your airline. Then you go and do something to drive even us loyals away. All you had to do was do what airlines run by thoughtful human beings do and issue flight vouchers during this rare mistake, and it would have been a microscopic write-off. Instead -- face punch, and "justification" behind it of all things. Unreal Frontier, even for you."
Pros: "The price!"
Cons: "Everything costs extra,"
Pros: "On time, enough room in seats and seat belts weren't too tight. My fight attendant gave me hot water with lemon upon request at no charge. (I had a cough. )"
Cons: "Lightening storm on the flight to St. Louis caused an hour delay awaiting our luggage. I brought my own food, knowing you have to pay extra for that."
Pros: "The crew was fantastic! The seats were comfortable for how minimalistic they were. The flight was delayed due to all earlier flights being delayed from weather, but the crew made up for that disappointment."
Cons: "If I didn't bring a jacket to put behind my neck, my head and neck would have been very uncomfortable. We sat in the plane for almost an hour before it departed (partially due to weather and partially due waiting for water to arrive to be pumped on)."
Pros: "The crew was friendly and helpful."
Cons: "Had to sit on the tarmac about 30 minutes on arrival in Indianapolis because another aircraft was at our gate. Why couldn't we have gone to a different gate? Arrival was at about 9pm and the airport wan't that busy. This was uncomfortable. Would have been a good time to hand out free snacks and beverages or drink coupons for a future flight."
Pros: "Cost effective"
Cons: "Seats extremely uncomfortable... but you get what you pay for"
Pros: "The flight was on time and the boarding process was pain free."
Cons: "Felt completely misled after finding out there is a fee for carryon luggage. The seats are incredibly uncomfortable (no padding and no recline option) and the tray table is the size of my hand. Lastly you have to pay just for a cup of water."
Pros: "Nothing positive."
Cons: "Customer service at Frontier is the worst I've seen in over 20 years. Very unprofessional and rude with customers both at the gate and on the flight. Repeated instances of staff talking about customers in close proximity. Delay after delay with no accurate updates for customers to make informed decisions on alternate plans."
Pros: "Not much...in fact, nothing at all."
Cons: "Staff not very friendly. Seats were absolutely horrible in that they were hard and uncomfortable with no leg room or elbow room and unable to recline. Worst seating experience I've ever had. Also, I observed the luggage handlers abusively handling the luggage which isn't surprising as some of my personal belongings in my luggage were damaged. Also, what ever happened to getting a complimentary snack and beverage? I'll try to look for another airline next time.....for sure!!!!"
Pros: "Kind, helpful, clean, friendly."
Cons: "I'm small and I still think there's just not quite enough room for each passenger spot. Sure, you can buy a seat with more room, but everyone can't. There's just not enough seats that give enough butt and leg room."
Pros: "Cheap last minute flight"
Cons: "They charge you for everything! Carry on bag, checked bag, picking your seat even refreshments costs you money! The seats DO NOT recline at all! It was a very uncomfortable ride. Unless it is a true emergency, I won't fly Frontier again."
Cons: "Flight delayed an hour"
Pros: "The folks at security check were attempting to add humor while keeping the lines moving."
Cons: "The guy who took our checked bag had no personality. He never even looked at us."
Cons: "This was a joke they charge $40 for check in and $45 for carrry on luggage, i have flown for years and never encountered anything like that. Now i have to pay the same thing going back, my ticket just raised $170. Never again will i fly Frontier."
Pros: "Pricing was excellent."
Cons: "Seats were not very comfortable."
Pros: "Free baggage for military"
Cons: "Loud announcing and not classy attempts to upsell us during the flight"
Pros: "I like the personality of the flight attendants and the newness of the aircraft. Also we arrived 30 mins early"
Cons: "The new seats didnt recline and im 6ft so the too if the seat was a bit short and the bottom lacked in cushion"
Cons: "The flight was delayed and the airline charges for everything. They tried to charge me for my CARRYON bag which is hilarious, and I proceeded to say I would not pay that charge. The attendant let me board the plane anyway and I put my carryon in the overhead without an issue, which deeply concerns me. It seems as if Frontier arbitrarily tacks on that charge, tricking their customers like con artists who will fall for this absurdity. The air conditioning did not work well and they almost forgot to give us water. Maybe they even charged for the water. The attendants were rude. Dont fly Frontier unless you really really really need to save a dime or two."
Pros: "Plane was clean and flight was uneventful."
Cons: "Left Orlando over 1 1/2 hrs late. Gate crew kept announcing that our replacement plane would be arriving "shortly" but it turned out to be much longer than expected--could have communicated better."
Cons: "Delayed 5.5 hours"
Pros: "Flight was smooth and landed a little ahead of schedule"
Cons: "TSA would not accept the boarding pass from my phone after standing in line for 30+ minutes.. I had to go back to the airline desk and get a paper boarding pass and go through security again. I had to run to the gate and was the last passenger to board. Frontier's mobile app sucks. It is touted to make my traveling easier but when you bring it up, all it will let you do is make a reservation. If it would have worked, it may have saved me 45 minutes of TSA frustration."
Pros: "The Flight was on time and the staff was nice"
Cons: "I seats seem to be smaller in size so the comfort was not as good. You have to pay for everything on the plane. This was my 1st time taking frontier so I was sure we would get complimentary snacks but that was not the case. There was no WIFI and no option to purchase it either. Overall, the Frontier was Okay."
Pros: "Almost missed my flight so that sucked"
Cons: "See above"
Cons: "The seats were not very comfortable. You have to pay for carry-on and checked luggage. Then you have to pay for water. Might as well have use a different airline and payed a little more. The price of water and luggage would make up the difference."
Pros: "Good fare rate, clean aircraft."
Cons: "Seats don't recline, pay for any kind of refreshment (even water), no wifi or audio or video."
We were an hour late leaving because we were waiting for an attendant to get done from another flight. If they hadn't boarded us and we had to sit on the plane for an hour it would have been a lot better
Not paying for Food items or A soft drink
Unexpected charges, bad seats, bad employes, horrible flight.
They lost my checked bag...on a direct flight. And two others arrived just fine. They were all checked in at the same time. How does that happen???
My flight got delayed, then to make it better I had to stay in Las Vegas for 12 HOURS
Keep all your service in top
Pros: "The crew was very kind! The flight was fine."
Cons: "I would have liked to see a little more social distancing precautions taken. There were none. That’s just my personal feelings."
Pros: "I like the option to have a big seat up front without the cost of first class tickets."
Cons: "Our luggage didn’t even make it on the plane! My husband was there on a business trip and now doesn’t have any of his tools for work for the week. Spirit told him his luggage didn’t even get loaded on the flight."
Pros: "The crew was super rude and not helpful to any of the guests. There was nothing to like."
Cons: "The plane had not been cleaned and there was gum on the tray table and food in all the seats. The crew had people clean their own seats instead of helping them."
Pros: "The craft was clean and the staff friendly. I guess it is nice to have an airline where you decide what perks you want to pay for, but any first-timer booking on Spirit should check out all of the extra costs before reserving their flight. It isn't the great deal it appears to be unless you are a Florida commuter."
Cons: "For a flight during a worldwide pandemic, it was terribly crowded. By the end of the 2 hour flight, my back and legs were aching from the inability to move in the small, closely packed seats. Sanitizer wasn't passed out, and it would have been appreciated."
Pros: "Smooth and quick flight."
Pros: "Mask covering one's nose was reenforced"
Cons: "Boarding started late"
Pros: "Nothing at all!"
Cons: "Stop charging for a carry on bag to get over on your customers!"
Cons: "Seats are very uncomfortable"
Cons: "Spirit has come along ways, but you still have to pay for everything."
Pros: "Yes! No delays."
Cons: "Entertainment and seats can be better"
Cons: "Delayed because of frozen jetway, should’ve checked it out before plane came in"
Cons: "I received a notification that my flight was delayed. I arrive at the airport and I cannot use the check in kiosk because I’m too late and no employees are there to help me causing me to miss my flight!!"
Cons: "I’ve never encountered so many hidden and ridiculous fees in my life. That was a complete joke. I will never fly spirit airlines again."
Pros: "Boarding was quick"
Cons: "Uncomfortable that was my first and last time flying with spirit."
Pros: "Was happy the plain left the gate right on time and staff was very friendly"
Cons: "When we landed in Chicago there was and other plain in our gate and even with landing 25 minutes early we still got off the plain 30 minutes late"
Pros: "The pilot knows how to fly in the pockets, awesome!"
Cons: "I don't like the fact that the seats on the airplane do not recline."
Pros: "Crew was nice"
Cons: "Uncomfortable seats, nickel and dime you for everything, pilots late on return flight, plane malfunction on initial flight, late in times on both flights."
Pros: "The plane wasn't full"
Cons: "If the plane has been full it would t have been comfortable whatsoever . Seats were thin and narrow. I could t even hold my 3 month old with out her hanging in the aisle and I was bumping shoulders with the passengers next to me. Felt like a kids school bus."
Pros: "i lost my ticket and they gave me a new one and didn't try to charge me"
Cons: "seats are brutally uncomfortable. paying extra for a small bag is BS. I mean $20 OK, but $50!!! That's just silly. Plus, there was no mention of how much this bag would've cost while i booked the flight. Felt like a bait and switch. Never flying Spirit again!"
Pros: "Very prompt, even early flights!"
Cons: "The spirit terminals are very chaotic. Attendants are very good, though."
Cons: "1. Baggage charge expensive! over paid extra fee for $65.00 compared to other airlines only for $25.00; was not aware of hidden fees! 2. Fight attendant, (white woman, tall, large woman, dark hair) was very rude to me. While giving flight demonstration she said, "you need to turn that off" (referring to my cell phone). Then she said it the second time, very rudely "TURN IT OFF!!!" This is very unprofessional, this is not acceptable. I had my music off and was listening to her in the first place! Her facial expression and tone of voice was very degrading and racist."
Pros: "On time, very smooth, early arrival"
Cons: "Did not try food or have entertainment. I would do it again for a flight 2 hours or less."
Pros: "Flight attendants were friendly."
Cons: "Once again, spirit flight was delayed 2 hours before boarding and we only were able to learn this at the gate."
Pros: "Alleged cheap tickets...."
Cons: "Ridiculous hidden fees for checked baggage AND carry-on. Nearly every customer in line at the terminal had the same shock as myself, upon learning that carry-on baggage had a steep fee associated with it--it's even more expensive than checked baggage."
Pros: "Some of the staff was helpful. The people on the actual planes were good and the people in charge of helping us with hotel/food vouchers were very kind and helpful."
Cons: "We arrived at the airport at 5am and waited in line until 11:30, well after our SECOND flight would have landed to even speak to someone who could confirm that our first flight was in fact reschedules for 12pm. We then were assured that we would make it on the next flights. The next flight assured us we'd make it to the connecting flight, but they boarded so poorly that we arrived super late and missed the next flght. The flight was still there, but they wouldn't let us on and wouldn't tell us why. Around 7pm we finally got to speak to people who explained our options for accommodations and rescheduled us for the next day."
Pros: "Flight wasn't too rough."
Cons: "Cold cabin temp."
Pros: "On time."
Cons: "Again waited for spot at the gate for the plane."
Cons: "Didn't know when we booked we'd be charged for carry on luggage & seats."
Pros: "Worst service Small terminals Seats so tight and crammed Flight attendants rude"
Cons: "See all above Not a bargain at all"
Pros: "Not very much, the crew was pleasant and that was the only decent thing about the flight."
Cons: "There was no option to get a mobile boarding pass and I was not near a printer and wanted to do it before arriving at the airport. Only being able to check one bag is the silliest and most inconvenient rule since I was gone for 10 days and needed to bags for all my things. The charge for an extra bag was practically what it cost to buy a plane ticket. The seats on the plane were the most uncomfortable plane seats I've ever been on especially for a 4 hour flight. Finally, there was no in flight entertainment for a 4 hour flight offered. There wasn't even an option for in-flight wifi for purchase. It was the worst flight I have ever had. It's 2017 and Spirit's lack of amenities that every other airline offers is a sorry excuse for providing slightly cheaper airfare than most airlines. I never desire to fly with Spirit again."
Pros: "crew was nice"
Cons: "beware as the price of the ticket is just that - for your ticket. You will end up paying extra to have a seat, if you have more than one carry on bag they charge you over $50 for it (either checking it or carrying it on with you). If you wanted water or soda, expect to pay for it. Will NOT fly with this airline again"
Cons: "Flight was cancelled and Spirit did a terrible job alerting customers. and handling the situation. I will never fly this airline again."
Cons: "When I purchased my flight on Kayak I did not notice it was with Spirit. The luggage fee was exorbitant, nearly $90. My outgoing flight was delayed 6 times and the service was not good. I will never fly Spirit again. In addition, Kayak did not send an alert that it would be cheaper to pay the luggage fees when I purchased my ticket. If I was aware, I could have saved money on the luggage fee."
Pros: "Fast travel, friendly flight attendants."
Cons: "Nothing everything was great"
Cons: "I tried to log-in to check in and print my boarding pass. Couldn't do it online so I went to the airport extra early. When I arrived, I explained to the attendant by kiosk and he said not to worry and get in line. When I got in line, and waited, I was told the flight was full and I would have to catch another flight. I am frustrated with this airline and everytime I fly with Spirit, I say NEVER AGAIN. Well, this time I mean it....NEVER AGAIN! When you consider the cost of paying for any luggage you take, and in my case, the cost of a room for another night, it was certainly not worth the savings I expected to get."
Pros: "No delays"
Cons: "A lot of announcements"
Cons: "All the hidden fee!!! Had to pay extra for getting to seat next to your companion. Huge fee for carry on. Opted to go with checking but that was just as bad."
Cons: "they charge for carry-on bags."
Cons: "The worst experience ever. The customer service is rediculois. It took 1 hour just to check in."
Pros: "The cabin crew. They were pleasant, helpful and efficient. No complaints about them at all. The gate agent also seemed cheerful and friendly to people who had questions."
Cons: "Those are the most tragically uncomfortable airline seats I've ever sat in - ever. And I've flown local airlines in Central Asia, South America, the Caribbean, and South Asia. I know uncomfortable. No recline and no padding: I'm too old for that. My back is worth the extra couple hundred I have to pay on Delta. One other problem: I did try to upgrade to one of the front seats, which were open when I checked in the day before my flight, but the system kept declining my credit card. I tried the card out on Amazon and it worked fine, and it worked fine at dinner when I got home, so my card wasn't the problem. I don't know what the problem was with the website, but it was annoying."
Pros: "Worst thing ever."