Find cheap flights from Lansing to Washington

Pros: "flight time is so confusing"

Pros: "Middle seats were not booked. Cabin appeared very clean. Bathrooms were kept tidy. Very friendly staff. Appreciated cold drinks and the snacks."

Cons: "I had a flight with a connection starting at 6 PM on a Monday. At 5 AM the day of the flight I received notification that the first flight would be delayed, making connection impossible, I was prompted to select another flight to arrive to my destination. I chose a flight with a connection staring at 7 PM. Upon getting on the first flight we began to prepare for takeoff. After about 30 minutes the pilot notified us that we would be delayed 40 minutes because we had nowhere to land at my connection airport. I realized at that point that I would possibly miss my connection, which was scheduled at 10:20 PM. However, I did arrive at the connection airport around 9:40 PM which would have given just enough time to arrive at the connection gate. Unfortunately, upon arrival to the connection airport the pilot informed us that we would have no gate to de-board the plane. The pilot stated that all connections "were aware of our delay" and gave us the gates for each connection. I got off the plane at 10:15 PM and ran to my connection gate arriving exactly at 10:20. The gate attendants informed me that my flight had left, my bags were on the way to my destination city and that I would need to spend the night in the connection city. The attendants, appeared disinterested and impolite but upon prompting provided us with a hotel voucher for the night. The next day we arrived at the airport 2 hours before boarding and waited at the gate. When it was near the time for departure we were informed that the plane had been downgraded and requests were made for some to give up their seats for a later flight or check carryon bags to make room for other passengers. While some lined up to give up their seats and bags, those who chose to remain on the original flight were forced to wait before boarding the plane. We were then told that we would have to wait until the pilot and crew arrived before boarding. Scheduled departure time was 5:46 PM but the time got pushed back until we boarded around 6:30, departure was rescheduled to 6:50 PM. We boarded the plane and waited for departure but a few minutes later the pilot informed us that "he just got here" and that there were mechanical problems that would cause further delay. After an hour we were informed that the plane was not able to fly and instructed to go to another gate for another plane. Departure time got rescheduled to 8:30 PM. The plane departed after 9 PM and arrived at 10:30 PM for a 5:46 PM scheduled departure."

Pros: "Missed connecting flight because of late plane."
Cons: "To be in the plane instead of being placed on standby."

Cons: "we boarded on time and were on tarmac for over an hour and a half with no explanation, no beverages."

Pros: "The Delta staffed were friendly and greeted me with a smile."
Cons: "The temperature on the plane kept going in and out. It was warm most of the trip. The lady that was sitting in front of me talked on her phone until the plane went up in the sky. She would hide it when the flight attended passed by."

Pros: "Nothing"
Cons: "Terrible flight experience from delta"

Cons: "The DCA airport was having some problem. 1.5 hours late. Not very good."

Pros: "I like having the adjustable head rests."
Cons: "There was no window in the back row of seats, which was claustrophobic. The seat rows are too close together, that it was hard to focus on the movie on the seatback in front of me. My seat didn't recline at all."

Pros: "Reliable Airline - on time - kept up to date on flight timing - Great crews."
Cons: "Good stuff."

Pros: "No delays. Easy boarding."

Pros: "Internet access. Waiting area at JFK with charging stations for every seat and a tablet to order food & drink."

Pros: "Customer service on the phone."
Cons: "Delays all day on delta. On my way out and on the return flight."

Cons: "Flight was delayed by an hour. No explanation given"

Cons: "The flight was delayed and it ended up being delayed for 4 hours and we had to take a cab to Detroit to catch our flight to Europe"

Cons: "It took longer to get from nyc to dc that it did Venice to NYC. Horrible....got home at 2am"

Pros: "On time boarding. Good entertainment options, friendly staff"

Pros: "Crew was good"
Cons: "No idea why there was over a two hour delay."

Pros: "We were able to fly standby on our original 2:30p flight but had to return to DCA for checked baggages later that day"
Cons: "Connecting flight from JFK to DCA was moved from approx 2:30p to nearly 8p, making our layover 7+ hours, as opposed to 1-2 hours. No reason for this change was provided. Delta crew member in JFK was rude and unhelpful. The second agent (who ultimately booked our standby tickets for our original connecting flight) was more pleasant."

Cons: "Flighted delayed due to mechanical issues. Missed connecting 400pm flight. Next flight was 10:25 pm."

Pros: "Early boarding for Seniors"
Cons: "Limited food"

Pros: "The efficiency of having my boarding pass on my phone (Apple Wallet). The Kayak and Delta apps streamlined perfectly and I was able to check in and pay for luggage through Kayak! I just need to do better at checking my phone due to both apps sending me updates about flight delays and luggage locations"
Cons: "Lack of space from being confined to the middle seat but the passengers next to me were nice and the plane ride was over before I realized it."

Pros: "Great crew"
Cons: "AC was not working properly and it was very hot and miserable trip"

Pros: "Great service by gate operators."
Cons: "TSA process"

Pros: "Staff tried to be helpful"
Cons: "Silly series of events. Maintenance problem before flight left previous city, got to us and we boarded only to deplane for more repairs. Ended up with another plane, five hours later. For a 44 min flight. Would’ve been easier to drive!"

Pros: "The free small meals are a nice touch. Everything was great. The flight was on time and lived up to my expectations for the best US airline."
Cons: "One of the flight attendants didn’t seem super happy. Not much to complain about on this flight."

Pros: "Nothing"
Cons: "Platinum member. Flying with gold colleague. He was upgraded. I was 1 on the list, wirh 3 openings. Asked gate agent, and she said just take my seat. Asked attendant, she said same. So spent flight in last seat in back next to bathroom, while 2 comfort + seats were empty. Did not feel like a valued customer."

Pros: "The seats."
Cons: "In typical Delta fashion they boarded, deplane, board it again and then beat the plane. Blamed it on weather even though a full maintenance crew was beneath the plane in the entire time and, for the coup de gras moved a new flight an hour later 30 gate down. Classic Delta hopefully they'll be out of business in a year"

Pros: "I will always fly Delta. I have tried other airlines and they don't conmpare to Delta's service"

Cons: "The seat I was assigned did NOT recline !!! I have neck and back problems and I was in so much pain. You need to clearly indicate when a seat does not recline ( as in exit row seats, which are clearly indicated)."

Pros: "The movie availability was very much appreciated."
Cons: "Although my TSA Pre check number was on my flight coming into Atlanta, it wss not on my fight leaving Atlanta. That caused me to arrive at my gate 5 mins before boarding time and prevented me from having time to eat breakfast before my flight."

Cons: "Flight attendant took my complimentary new order but then forgot to bring me the food."

Pros: "Hartsfield rental car train broke so it made me miss my original flight to DCA. Delta ticket agents rebooked me w/no problem and could not have been nicer or more professional. Thank you Delta, you are my hero! Hartsfield Airport, not so much."

Pros: "I really enjoyed the just a little bit larger seats, extra leg room, and the ability to watch a movie on a screen that wasn't my iphone 6 screen."
Cons: "It would be nice to have gluten-free snack options on the flight, since I have to be gluten-free."

Cons: "The plane was late to JFK and then we had to wait for them to deboard and prepare for us to get one. Now we are in DCA and we can’t even get to our gate for another 10 mins"

Cons: "Flight was late by almost 2 hours!!!"

Pros: "The flight was uneventful and although we took off late, we arrived on-time."
Cons: "The rows of seats are so tight that when the big guy in the seat in front of me leaned back (not even putting his seat back) his seat banged into my knees. A combination of cheap seats and too many seats. Made for a very uncomfortable flight."

Pros: "Flight"
Cons: "no access to sky club"

Pros: "Good food and entertainment choices on board. Little to no feedback from captain regarding inflight turbulence."
Cons: "Getting through security at the LAX Delta Terminal 2 was chaotic and the slowest I have ever encountered. There were two lines which moved at very different speeds. My husband got through his line 15min before I was finished in the other line. One line required iPads to be other, the other didn't. Something was seriously wrong with how things were being handled. Bathrooms onboard were a pigstie."

Cons: "Hard to get comfortable even in easy comfort but easy comfort is better than typica arats."

Pros: "On time"

Pros: "left on time - landed early. Gate checked my luggage for me."

Pros: "Friendly crew"
Cons: "The cost of the ticket"

Pros: "As the flight was over two hours late and a runway at JFK was shut down I opted for a full refund from Delta as I would have been at my destination less than 24 hours. Kayak & Delta was good keeping me informed of changes including the 5 gate changes"

Cons: "Efficient and comfortable all I ask for"

Pros: "Nothing"
Cons: "Employees at the Atlanta airport have a SERIOUS chip on their shoulders. Just when you thought seats couldn't get any smaller or closer together. Paid for priority boarding but the boarding pass still said zone 3. Employees could care less."

Cons: "Too many boarding calls for different levels of service."

Pros: "The Delta staff at the Marine terminal at La Guardia were fantastic and saved the staff that re-issued tickets at JFK."
Cons: "5 minutes until boarding at JFK we were told to transfer gates; upon arriving by shuttle to the new gate, passengers were informed the aircraft was downsized and 20 people needed to be bumped. I volunteered since I had a flexible schedule so Delta re-issued me a ticket at 9am JFK for a 10am flight out of La Guardia. I trusted them I'd make it in time and they said they called taxis for us so we left to go catch them. Actually, no taxis were to be found so we had to call our own and were significantly delayed. I was in the first group of 5 people to be re-issued and arrive at La Guardia. Everyone else bolted but my new boarding pass didn't work and they actually didn't properly re-issue my ticket as I had been booked as leg 3 of my international flight from Malaysia. After they called three different departments including China they were able to print my ticket at 9:54am so I sprinted through the security and to my gate and was able to somehow make the flight as they were closing the door. However probably 14 or so of the original bumped passengers definitely didn't make it."

Cons: "Nothing"

"The lady at the check in desk never asked me if I was first class or main cabin. Just assumed I was main cabin. So they almost made me check my carry on until I showed my boarding pass. Other than that, everything was great. Smooth flight flight attendants were very nice"

"The pretzels were ok, but a wider assortment of snack choices would be better."

"8 hour delay and cancellation. Lost baggage no food vouchers no refund no help. Never flying AA again."

"It was comfortable and organized."

Cons: "Flying on a different airline"

Pros: "Quick flight"
Cons: "Nothing"

Cons: "An on time flight"

Pros: "Flight to DC was good, on time, clean, pleasant crew, etc. And the flight back was mostly good, with exception of the booking and boarding issue."
Cons: "My TSA information was included in the flight to DC, but apparently omitted from the system for the return trip. This forced me to go through the non-TSA precheck even though I have paid for and am a known traveler. The flight was also late and making it later still, was the gate having to plead for passengers to check their bags as a way to avert the airline’s overbooking it in the first place."

Pros: "The crew was clearly concerned with the covid rules, but just as concerned for passenger's needs. Outstanding performance in difficult circumstances."
Cons: "Drinks!"

Cons: "Food option to purchase"

Pros: "Turbulence Ear popping"

Cons: "Better food options for those in group 1"

Cons: "Old planes, disinterested crew, full flight"

Cons: "Flight attendants not enforcing mask rules. Unfortunately, many people on my flight seemed to think they're not concerned by the pandemic, and were keeping their noses out of their masks, or frequently removing their masks"

Cons: "The seats are uncomfortable and cramped"

Pros: "I was lucky enough not to be put into a middle seat or next to a stranger during this pandemic."
Cons: "No social distancing and no enforcement of wearing a mask properly. Wearing one on your chin or half of your mouth with your nose hanging out needs to be corrected. Empty seats should be utilized for social distancing regardless of fare. First class and the back half of the planes were practically empty while everyone was in the center. We should have been allowed to spread out."

Cons: "It could have been cleaner. I wiped the arm rest with my disinfectant wipes and that arm rest was dirty! I wiped everything else around me. Not clean at all"

Cons: "Sat on tarmac for over 40 min waiting for gate"

Cons: "Flight is always packed to capacity and seats are small. Uncomfortable. On the good side, we had a new plane with leather-like seats."

Cons: "The attendants attitude."

Pros: "Flight arrived early. Stewardess although newer was attentive"
Cons: "Nothing the flight was great"

Cons: "It was hot"

Cons: "Didn’t get my whole can of soda and pretzels are cardboard."

Cons: "Wifi didn’t work."

Cons: "Nothing, great job"

Cons: "The flight attendant that helped passengers in the main cabin was rude, lacked empathy, and lacked resourcefulness. She argued about throwing away a drink that she poured, didn’t care to explain things to passengers when asked i. e. why charging outlets were not in service, and her tone was rude ..."

Pros: "The air hostess didn’t smile while offering cookies, but she wasn’t rude. She later asked my fellow passenger to move to another window seat and I had the comfort of 2 seats."

Pros: "All the crew were pleasant"
Cons: "There was a delay but we weren’t well informed"

Pros: "Convenient departure time originally"
Cons: "Late start due to needing more fuel because of weather at the destination. So after everyone had boarded, at the minute we were supposed to take off, they beg for 2 volunteers to get off the flight to compensate for the weight of the excess fuel. Eventually 2 people b3came annoyed enough to get off and take a $200 voucher (probably for another delayed flight.) so we were late taking off for that. At our destination there were clear sunn6 skies. Extra fuel was needed for that. So I was stuck in a seat the size of a child’s car seat for an extra 40 minutes? And when we could finally get off, my legs had fallen asleep ffrom being too squeezed in for that relatively short flight. When will the airlines focus on the passengers’ safety & comfort and not on excessive profits?"

Pros: "Unlike previous AA flights, the process was smooth everywhere it mattered. Attendants and crew were friendly, service was prompt, flight was smooth."
Cons: "Attendant was unable to upgrade me to first class due to a system error they couldn't fix. Boarding was unnecessarily delayed because the attendant on staff was not the scheduled attendant and they were scrambling to catch up."

Cons: "I am very disappointed with my flight this morning on American Airlines 1533. The crew did an excellent job. The issue, however, is the media AA chose to play at 8:30am. The NBC show that was playing on every overhead TV on the flight featured a woman being sexually assaulted by a man, someone being bludgeoned with a piece a wood until they lay unconscience in a pool of blood, and woman with a gun to her head as she’s being yelled at by multiple men. I was flying with my three year old son. Why on earth is it necessary to show this tv show (or any show that has mature/adult ratings) on a flight that is obviously going to have audiences of all ages? Our flight had a dozen or so children and when you show prime time trash on the overhead TVs, it’s really tough to keep kids from looking forward the entire length of the 2 hour flight so they don’t watch a woman being raped, a man being beaten, or someone being held at gunpoint. I am traveling on behalf of the US government so I didn’t have to pay for my ticket. I did, however, pay for my 3 year old son to accompany me on the flight and I am wholly unsatisfied with the AA team responsible for choosing in-flight ‘entertainment.’ I’m not sure if NBC pays AA to feature their shows or AA has to pay NBC for the pleasure of featuring their trash but either way, what in the world are you guys thinking?"

Cons: "They lost our luggage even though we have 50 minutes between connecting flights."

Pros: "The crew was helpful and nice, boarding was calm, we got there much earlier than anticipated."
Cons: "1) Biggest complaint is not about the actual flight we were on, but the one we missed, who left the gate Early, even though they knew we had landed and other people from our BCN to JFK flight made it. EXTREMELY FRUSTRATING, esp since all other flights to DC out of JFK were cancelled. 2) We were on the last row of the plane so our seats didn’t recline. Annoying at best bc the flight was so short, but would have been nice since we had been traveling for 18 hours by that point (because of the late flight, missed connection, cancelled JFK flights, etc)."

Cons: "Flight was fine but took 20 minutes to find a gate agent at DCA to let us off the plane."

Cons: "Very inefficient that all bags had to be checked on the jet way and then picked up on the jet way. The picking up on the jet way turned into a cluster F."

Pros: "Nice modern plane. Even though the flight was delayed, we ended up boarding earlier than expected and arrived pretty close to our original expected arrival time."
Cons: "The crew was nice and everything, but they weren't very good at making announcements on the loudspeaker. You could tell they didn't really know what they were saying or haven't practiced. One lady was trying to make a sales pitch for a new master card and you could tell she was reading and there were long pauses. My sense is that when using the loudspeaker to talk to the entire flight, one should be practiced and know what they're saying and communicate quickly and efficiently. Don't mean to be critical, but it's something that I noticed that could be improved."

Cons: "Flight was delayed for hours- weather related, but at other destinations- so this flight had to wait to be rescheduled. Also they weren't able to give any idea when the flight would be boarding- they just kept sending text alerts that it was delayed another half hour and no updates were listed on the screens. When the flight finally left, after I had been waiting for over 5 hours, we were told that they would be flying low, so there would be no beverage service. It would be nice in these situations to simply have bottled water to pass out quickly, or make the announcement prior to boarding so people would be able to bring their own beverages."

Pros: "The associates at the terminal, who faced long delays and concerned and frustrated customers were patient and gracious. Following prescribed procedures they made announcements, apologized and provided snacks for the long delay."
Cons: "Having to wait for an extended time in the terminal. Delays turned my 10 hour journey into 24 hours."

Pros: "Flight was fine."
Cons: "Diverted due to low weather and low fuel. Sat on the tarmac for almost two hours before we could get fuel and be on our way."

Pros: "Ground delay but we still got there in time and I made a close connectionshort flight"

Cons: "Food was bad and crew never ask for food to economy passengers for long hour flight meal plan was not working I felt hungry and ac was too cold for all the time nothing good entertainment movies for different languages and no providing small personal hygiene kits for long flight"

Pros: "Nothing"
Cons: "Everything"

Cons: "Your subject headline in your email read: How was your Alaska Airlines flight to Washington? All correspondence referenced Alaska Airlines, however my flight was and American Airlines flight and in a terminal on the complete other side of the airport. I suggest you clarify on line."

Cons: "Not once but twice we boarded, sat on the plane for an hour and then were asked to deplane due to mechanical issues. It's understandable for one plane to have problems, but absurd to have issues again with the second plane. After all this, our flight was delayed until the early hours of the morning, leaving many passengers to sleep in the airport. It was uncomfortable, disappointing, frustrating, and the crew seemed very unsympathetic."

Pros: "That I got home safely"
Cons: "From the get go it was an awful experience ... I travel with an emotional support animal as does my husband because we don't do well with flying. I have anxiety to the max about it & my husband gets ulcerative colitis flare ups any time he's stressed out which is usually while we fly and having our dogs with us turkey makes us feel better. When I called to tell them over the phone we would have our emotional support animal I got an attitude as if I hadn't been doing this for the last 4 years. She reiterated to me that we needed in addition to the letterhead from the doctor a form filled out (which we both did ) . Brought to the airport and sit had to sit at the counter like the girl didn't know what she was doing. Fast forward to finally getting to the gate after being stressed and our flight was delayed. This now only made our 50 min layover in DC 20 min by the time we landed. We ran from one gate to the next hoping we wouldn't miss our flight and when we got there they wouldn't let us on the plane saying things like "your dogs are not on this flight" "there is no documentation" "well then you must not have the right paperwork" ... in front of a bunch of people in line, out of breath, and now embarrassed I am forced to take out my folder and give them all the paperwork I had just given to the customer service desk before our first flight. They let everyone on the plane and still made us stand there and finally said "just go but your dogs aren't on this flight". Fast forward AGAIN to sitting on the flight the flight attendant comes over and says "guys where's you carrier the dogs need to be under the seats" .. we peoceeded again to explain for the seventh time that they were emotional support animals ... she then proceeded "no they are not they are not even listed on this flight" at this point I'm EXTREMLY embarrassed because people on the plane are paying attention and drawing attention to us but not only that ... I have been doing this for years .. I ALWAYS have the proper documentation as does my husband and we have never ran into this kind of disappointment and embarrassment from any airline until now. I was so stressed out to begin with and this deffinately didn't help ... nor did it make us wants to fly on American again. I felt pushed aside, embarrassed, and belittled by multiples employees ... all because the first employee clearly made a mistake and didn't document things correctly ... that should have never been put on us ."

Cons: "Flight from Miami last night was delayed 3.5 hours (which was a 9:30pm departure to 12:30am departure) There was horrible weather that prevented the Flight captain to arrive on time for our flight. (he was en route from NYC to MIA). But instead of providing accommodations, the times changed and then they boarded us on the plane where we proceeded to wait almost an hour on the plane before take off. Arrived at DCA at 3 am....not a goo start to a work week."

Cons: "Flight was good until, after arriving 30 minutes early to PWM, our plane had to wait about that much time for our gate to open. Once pulling to the gate we waited another 15 minutes for someone to figure out the walkway and open the door tom the plane-- all with no communication from the crew."

Cons: "i decided to purchase a separate direct flight at a different time instead of changing my flight, only to be informed later when i tried to hop on the back end of my original flight, that they had canceled my ticket since i hadnt boarded on the front end of that flight. i had spoken to a customer service rep about my option before purchasing the extra ticket, and she did not mention that this would be an issue. then i had to pay extra to get back on my original flight."

Cons: "When the pilot took off at LGA he said "everyone here is trying to take off at the same time" so we'd be delayed by 30 min. Not once was there a mention of any other reason. By the time we got to DC I had JUST missed my connecting flight. It was listed nowhere on the departures screen and I realized I had to take an outdoor bus to the other half of the "c" terminal which was very confusing. I got there and had missed the connecting flight and stand in line for 20 min for someone to tell me that I would be stuck in DC overnight. At this point rain had started pouring and they told me that because my mishap was due to weather they would provide no meal or hotel voucher. Weather was not the issue and I was stuck in DC overnight by myself and not compensated for hotels or meals."

Pros: "I appreciated the service and attention. I got to the airport early and was given the option to take the earlier flight to DC"
Cons: "There is no inflight entertainment"

Cons: "The boarding time"

Pros: "Fast flight. Made it 12 min earlier to the gate."

Cons: "THERE was NO flight! WTF were you sending me reminders for!!!!! There was complete disruption here, preparing for a surprise flight that did NOT exist!"

Cons: "75 minute delay on tarmac. At least no connection to make so it worked out but still not a good situation."

Cons: "Poor communications, no apologies"

Pros: "The seats were comfortable."
Cons: "I didn't like that they charge for the direct TV and movies. I really think that should be included. The flight was delayed for a minor repair , for inconvenience, I think they should have offered the direct TV free. I didn't see anyone around us buy it. The crew was OK but didn't stand out sharp in their uniforms. I liked the ANA legs of our trip much better."

Pros: "Free drinks and a snack."
Cons: "United entertainment app doesn't work on all devices."

Pros: "The flight tracker on the Kayak apps is very helpful. Great job!"

Pros: "The crew were excellent. They exhibited good customer service and was pleased by their recycling initiatives."
Cons: "N/A"

Pros: "The price was decent. The plane was delayed by about 20 minutes, and they worked hard to get us on the flight quickly so we could make our connector flights."
Cons: "For a 5 1/2 hour flight, the only snack we got was one cookie. For the 4 1/2 hour flight, the only snack we got was a very small bag of pretzels. There is no TV. They give you free United wifi that you can use if you have a device to watch movies/TV on, but they don't have any outlets to charge the device, so it's kind of pointless. You have to download their app before the flight starts. I was having issues with the app on the previous flight, so I tried to get help with it before we took off. Our flight attendant acknowledged she heard my question and then just walked off and didn't help me."

Pros: "I liked the flight attendant, who was kind and courteous."
Cons: "I hated the plane. I do not feel comfortable on prop planes, especially one held together by duct tape. My son pointed it out to me inside and outside. The plane should be. out of commission."

Pros: "I rebooked on another flight very easily! That was excellent"

Pros: "Zero. Literally nothing."
Cons: "Delayed more than 4 times. And changed gate. Just terrible"

Pros: "Least expensive and quickest trip"
Cons: "Not always available on return trip"

Cons: "Seperated me from my partner after we originally had assigned seats. Middle seats non reclining - horrible"

Cons: "We had to return to Newark due to problem with the plane. So we prepared for a crash landing, but there was little information as to how long it would take to land. So we circled for about 1 hour, waiting to crash land, Little information from the cockpit, and the steward was not prepared for the scenario. Upon normal landing, there was no information as to the next step. Disappointing."

Pros: "WIFI allowed access to imessage"
Cons: ""Free" movies and TV didn't work"

Pros: "Thought it was cool with the screens in the seat even though I didn't use them"
Cons: "Seats were cramped and the power outlet was to hard to reach since I couldn't see it. I ended up just using my battery pack."

Cons: "Very limited free entertainment"

Pros: "Attendants were nice"
Cons: "Switched from ANA to an ANA operated by United. I wish we could have stayed with ANA. Legroom was shorter by at least 3 inches, so knees hit seat in front. Made for an uncomfortable flight, reminding me of why non-US carriers are the better way to go"

Pros: "On time/early"

Pros: "Great flight friendly person sitting beside me, would like seat towards front but my husband likes sitting in back , we had seats in row 27 & window seat for him he likes looking out. It was very enjoyable. Thank you"

Pros: "The low cost of fare. The ease of ticket purchase thru kayak. Convenient e-mail services. United Airlines service was courteous and very handicap friendly."

Pros: "Leg room. The app had movies. Friendly people. Not crammed with passengers. I FINALLY got a window seat"

Cons: "Day I did not select. I'm furious."

Cons: "Sat waiting to take off too long. Not enough of a beverage . No entertainment ."

Pros: "Seats were comfortable. I passed out so couldn't take advantage of the food and entertainment. Nevertheless, I was comfortable enough to take a snooze. Despite the turbulence, Captain remained in control and ensured smooth safe travel."
Cons: "Sitting in the middle. And the bright light from the TV kept turning on because I would lay my arms on the arm rest. Also, airline attendants were not friendly. Maybe, they too needed to take a quick snooze."

Pros: "Crew"
Cons: "Seat did not recline at all. I have no idea if the entertainment was any good because I did not experienced it"

Pros: "Friendly staff and working equipment wins!!"

Cons: "A one-way a form from BWI to Denver is $169. The cost of an upgrade for this flight from Houston to BWI was $589. Please explain that United."

Pros: "It was a crowded flight home, I knew that when I checked in online. I was forced to check my bag plane-side...to be picked up at baggage claim upon our arrival. Inconvenient to say the least. The crew announced there was in-flight wi-fi {available for purchase, of course} only to come back on and apologize that the wi-fi was down for this flight. The crew did do beverage service, but never made it to the last three rows of passengers. Overall, just not the type of customer service I am used to from other airlines. I chose this flight based on the price. I don't think I'll chose United again in the near future."

Pros: "Nothing at all"
Cons: "Everything"

Pros: "Everything"
Cons: "Keep improving for sustainability in market. Best"

Cons: "2nd flight missed due to multiple flights from gate 130. No seats close to gate. Speakers not loud enough. Garbled speakers. To much background noise. Very confusing. Was able to rebook later flight but very inconvenient and not optimum. Also plane was too hot. No air circulation."

Pros: "I got from San Fran to Balitimore in one piece."
Cons: "Flight was overbooked, and my seat was one that was oversold. I still don't know how this happens, but it's fine. When I do get on, I'm literally wedged between a rather large man and the window. No ones fault, but comfort was horrible. Crew was nice enough, but I was uneasy when we were about to land, flight attendant reminded us to not take belongings in the event of an emergency evacuation. I'm all for being prepared, but please don't make me feel like we're about to crash."

Pros: "The flight itself was ok."
Cons: "They have lost my bags. I won't receive them till Friday."

Pros: "Meh"
Cons: "Our seats were Infront of the emergency exit, couldn't relax. I'm 6'6" , so the incline if the back isn't comfortable and we couldn't recline. We had asked switching seats on our flight to Spokane because we were given the same seats. The airline told us seats were chosen at random and they couldn't control them so we had 4 legs of our two flights stuck in no reveling seats. I was very disappointed."

Pros: "I received my e boarding pass the night before"
Cons: "The boarding pass that was sent the night before had the incorrect gate and no seat assignment. I spoke w THREE agents at checkin and they all sent me to the (wrong) gate- C25 and wouldn't give me a seat assignment. That is a long way to go w a scooter and a bag, only to learn the correct gate is B4. I was the last to board, there was no bin space left. it shouldn't be so complicated."

Pros: "Customer service"
Cons: "No problem"

Pros: "Yes"
Cons: "All"

Pros: "Same as above."
Cons: "None"

Pros: "Part of personal device show of "By the Sea""
Cons: "San Fran to BWI unable to view end. Hubby watched Olympics I refused to pay for two devices."

Pros: "I like that you guys offer the free wifi and entertainment. You guys should offer headphones as well. I had no idea that was offered until I got on the plane."

Cons: "flight was delayed for over 5 hours and gate was changed over 6 times"

Pros: "assigned seating"
Cons: "Hate the lack of leg room."

Pros: "Over all it was a great flight aside from the rain delay but that's Mother Nature for you"

Pros: "the crew handed out complimentary headsets which was nice"

Pros: "I enjoyed that this aircraft had in-seat entertainment displays."

Cons: "Limited leg room. Seat didn't recline."

Cons: "Flight was cancelled after waiting 16 hrs at airport. Service lines were all the way out of terminal. When I was next in line to speak with someone the employee told me he was closing his counter because he had been there all day . Very disappointed in the way United handled it. Still have not received anything from them other than a refund."