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Flight was delayed significantly at take off and landing. Confusion of gate assignment with back and forth. Overall, makes for a very unpleasant experience that appears to come down to inept operational management.

We had to de-board do to maintenance and there was ZERO help with getting rebooked. The flight was delayed by over 24 hours. Quite ridiculous. When I. called Kayak to get help to rebook, they said they couldn't and that it had to be done at the American counter that didn't exist without going outside TSA security, which I did.

Platinum status. 65 people in the upgrades list. When everyone is special No one is

The first leg of my trip from Dallas to CLT was smooth from check-in to landing. The snack, biscott cookie really needs an upgrade. Even if the upgrade is a choice of the cookie or pretzels.

Horrible experience flying with American. Flight was delayed due to inbound flight delay. Fine, it happens. Then, we were delayed an additional almost 30 minutes due to the paperwork for departure having a "clerical error." Then, upon landing at the destination airport we were stuck on the plane for an HOUR after we landed and pulled up to the gate because apparently there was another plane. An hour waiting for the gate 12:30 AM when the flight has already been delayed due to operational error feels like a complete failure of the ability to do the one thing they need to do apart from actually have the plane takeoff and land. Very disappointing.

Upgraded to first class. I would consider the first class on that plane to be only slightly more comfortable than coach. Long delay.

The staff was nice. I appreciated that I was able to take an earlier flight, even though it was last minute. The boarding process felt rather chaotic.

We arrived 25 minutes early only to be told our gate was occupied and so we sat for close to 30 minutes to pull into a gate. That’s not an early arrival!

The TSA check in took 1.5 hours to get through in Austin and I missed my flights back to DC

The actual trip was fine, however, the changes made to our flights and the layovers were had to endure were awful.