Cons: "Movies didnt work"
Pros: "I like the ear plugs and face mask."
Pros: "seat comfortable"
Pros: "Boarding was done efficiently."
Cons: "The crew barely spoke, wasn’t particularly friendly, didn’t make many announcements even while we circled JFK for 25+ mins waiting to land. Attendants didn’t come around much at all. Spent the whole flight with the guy next to me’s arm way past the armrest, pinned to the window; very uncomfortable."
Pros: "Nice room"
Cons: "Food service"
Cons: "I’m so sick of people abusing the overhead bins with their multiple items. It’s your plane, do something about it"
Pros: "flight was in 1 hour early!!! not over crowded.. flight crew was nice"
Cons: "baggage fees are ridiculous. tvs are old and hardly work."
Pros: "Snacks. Crew."
Cons: "Not many movie options. Delayed flight"
Pros: "Quick flight in the air"
Cons: "No updates on how far back we were in the queue at LAS. Waiting 15 mins for a gate at LGB"
Pros: "Plenty of leg room. Very comfortable"
Pros: "I like passing through TSA Pre and being in Group A"
Cons: "As a Group A ticket holder, I didn't like checking my bag at the gate."
Pros: "Agents were informative and they really put themselves out to ensure we were comfortable although our flight was super delayed."
Cons: "Hated the fact we were delayed for so long."
Pros: "The staff attempted to keep us informed with the little information they were receiving about the flight delays."
Cons: "We arrived in Long Beach a little delayed like maybe 15 minutes. We sat in the plane not being directed to a gate for over 35 minutes. It was not the flair of Jet Blue or their staff. It appeared as we exited the plane that the delay was because the airport employees had all gone home!!!"
Pros: "99% of experience was great."
Cons: "There was no coffee or tea on this flight. (And I was craving coffee haha!) There was a grumpy hostess. Other than that all was good!"
Cons: "I was confused of $15 upgrade"
Pros: "Efficient boarding process and great leg room."
Pros: "I’m not sure if I was just lucky or if it was the time of day, but I got to the Las Vegas airport I was at my gate in a matter of minutes, I’ll give credit to the staff for keeping the flow moving. The plane had lots of space I wasn’t cramped and the stewardess was friendly and polite and seemed genuine. Next thing you know in walking out of the plane, out of Long Beach airport. Feels like I waited longer for my ride to pick me up."
Cons: "I wish that the airline had a power outlet so I could of charged my phone during flight."
Pros: "We were very happy with our first experience with Jet Blue and look forward to future flights. The customer service was exemplary!!!!"
Cons: "We had to pay a little bit of money to upgrade our flight and now we found out that if we apply for the one credit card of theirs the fee would be more then refunded over the year."
Cons: "Was assigned window seat in front of exit row, which meant i couldn’t recline my seat. guy in front of me pushed his chair all the way back, and I was stuck upright which meant I was cramped the entire time."
Pros: "The smaller crowd flying out of and into was less stressful than flying out of LAX. JetBlue was very accommodating and the staff very helpful and friendly."
Cons: "The luggage pick up area was very chaotic and outdated. Long Beach Airport has a lot of work to do to in this area. Needs a new system to make the process more organized and less of an undignified free for all. Passengers need some training in this area as well in this all about me world."
Pros: "Way eaiser than traveling to or from LAX!! Long Beach Airport Terminal is super clean and easy to navigate through. I was traveling on an AirBus 320 and was suprised at how much leg run there was! Could not be happier! I plan on using Jet Blue for future travel plans!"
Pros: "I'm new to Jet Blue but so far I appreciate how quick and easy all the processes are and so far haven't had issues with lengthy delays."
Cons: "There hasn't; been any consistency with the snack options. some flights have 3-4 options and other flights just 2. I'm have celiac so having gluten free options is always nice but frequently not available."
Pros: "Free, fast WiFi is always welcome and helps makes the journey much more civilized. The seats were extremely comfortable, more so than the newer planes in JetBlue’s fleet."
Cons: "Only one drinks service, flight attendants were absent for the latter half of the flight and final sweep of the cabin was below 10,000 feet. Drinks not so generously poured. Old plane has tiny low quality screens."
Pros: "Friendly crew, comfortable flight as expected. Clear communication by the crew to keep the pasenger at easy, when pilot had to suddenly call off the landing attempt due to unexpected traffic congestion up ahead."
Cons: "The delay in departure. The LCD touch panel user interface seems outdated, not very responsive, not easy to use (time for a refresh?). Wanted to check map of current flight path, but took forever to load and couldnt figure out how to zoom in. Seat comfortable, but would be even better if you can add one of those headrest flaps that bends outward on the right and the left edges to lean my head on so that I can take quick naps more comfortably."
Pros: "It was the very best ever. I loved the way they all took such good care of me"
Pros: "Leg room"
Cons: "The flight was delayed 4 hours. We were already inside the plane. The crew member said you can go out and buy something to eat and use the restroom. My husband and my baby left when they tried to comeback in the plane they were not allowed by the lady on the counter who was very rude. We are very very disappointed with a Jet blue"
Pros: "leg room, good flying, courteous flight staff, great price."
Cons: "The fight was delayed 6 hours and the pilot even left for us to wait for another pilot to fly in."
Pros: "The flight was fine. No complaints."
Pros: "watching a current movie. was traveling with an elder and the staff (all of the staff) were very helpful in accommodating her needs. It was a fairly new plane and was comfortable and enough leg room fro someone who is 5'1" which believe it or not is not true for all airlinnes"
Cons: "I hate having to go through security even with TSA pre check. I would like to go back to when flying was fun."
Pros: "The Airline was able to sit us all together in the same rows. That was important to us as a company to keep everyone together"
Cons: "I missed my flight i spend longer than an hour in the line to get to the gate they never call for passengers or call names they were selling the tickets to other people didn't wait for people who got their tickets in advance, they say is not our fault that all those people missed the flight we not giving any compensation or hotel, I had to come back to New York paid for hotel and without my luggage worse experience in my life."
Cons: "None of the movies that appear on the website for this tupe of aiecraft, on this route , were actually available on either on the flights. if i knew that was the case i would have booked with another airline."
Cons: "The person speaking in the terminal sounded like he swallowed the mic he spoke into it so close and he kinda fumbled over his words (so it was hard to hear) and on the plane the girl who spoke the most had such a strong accent and the way she phrased things she was really hard to understand. But everyone was nice enough, no problems there."
Pros: "Length of flight"
Cons: "Not much"
Pros: "I was running short on time to finish my work in the city before my JetBlue flight. I called to see if it would be possible to reschedule - they made it so painless! They were happy to put me on a later flight and there were many options, and for a very low change fee. I definitely got lucky with availability and really appreciated how painless they made the experience!!!"
Pros: "Landed early, friendly crew"
Pros: "The crew going to Vegas were very friendly."
Cons: "The flight to Vegas WiFi and TVs were not workingand snacks were horrible. on the flight home from Vegas plane was delayed the snacks were horrible I usually have good experiences with JetBlue but this time it was not a good experience."
Cons: "The flight was delayed by 1hour and 40 min. One hour at the boarding gate and 40min on the airstrip. Pilot said we were overweight. When we landed at 730 vs 557 we still had a delay because our gate was occupied causing a greater dalay. Due ro this delay I was late to work. The flight attendee making the announcements might have been new because she kept messing up what she was saying and shouting and mumbling through the speaker. I usually have amazing flights with jetblue but I'm highly disappointed with this flight."
Pros: "The crew are ok"
Cons: "I didn't like the fact that we get delayed by over 4 hours! I was in the hotel and got the email and it said still go to the airport and follow the times on 8:59am flying time even though you have been delayed just incase so I spent 3 hours extra when u could have been in the hotel room and that's it all you get is a sorry. Disappointed, no explanation nothing"
Cons: "I was on the same flight from Long Beach to Oakland as the one I got to Long Beach in. I had to get off the plane, to get right back on, in my same seat. kind of annoying"
Cons: "This was my first time flying and I will never fly JetBlue again the service was terrible and the delays were ridiculous. When I asked for an explanationed the staff was less than helpful."
Pros: "I never took a red eye before so I slept the whole trip. Super comfy seats. Arrival right on time."
Cons: "The ticket said speed but it didnt get me seated any faster."
Pros: "Friendliness and quality of staff"
Cons: "I had to pay for my flight. I really hate that. Other than that, I have nothing bad to say about Jet Blue LOL"
Pros: "The crew prior to leaving was amazing. My flight was cancelled and Yvonne was on thephone for TWO hours getting me on another flight and arranging my connecting flights in order to get me to my final destination as soon s possible. Observing her coworkers I realize this is the norm for them."
Pros: "Everything was great"
Cons: "People at check-in at Jetblue did not show any interest at all in helping clarify why you did not provide me with three boarding passes I needed to reach my final destination. Unfriendly, poor service and poor communication."
Pros: "No drink because didn’t open de bottle. No one care about it."
Cons: "Almost 2 hours of delay"
Pros: "Flight went well. Glad it was on time. Almost missed it due to other flight not being able to land initially"
Cons: "Screen malfunctioned and kept asking for language during movie"
Pros: "Nice sandwhich"
Cons: "Better organization with the boarding, and the waiting room at Panama was really bad."
Cons: "None entertainment system"
Cons: "I lost one of my suitcases!!!!"
Cons: "Bad bad “ breakfast “ They promised me a boucher of $300 for the delay in Miami but I still whaiting for the response of the email more than a month"
Pros: "It was on time."
Cons: "No beverage service."
Pros: "The space between the seats"
Cons: "The food and de the movies, too old"
Cons: "Crowded and disorganized Panama gate and boarding. No tvs or entertainment. Bus shuttle in Panama and in Bogota"
Pros: "The crew is always friendly and flights are always professionally executed. The check in time can be long thou."
Cons: "More of the same. Because of all the initial buffonery when we get to the gate for the connecting flight they us that my wife didnt have a seat and the flight was full."
Cons: "No seat assignment, over booked flight, lost my baggage"
Cons: "food was horrible. seats were uncomfortable. staff was barely attentive"
Pros: "Customer service is at 100%"
Pros: "I wish I could give more feedback but I was unable to get to my connecting flight."
Cons: "I was unable to reach my final destination after being denied entry into Panama City, even though it was just a layover. I'm very upset as I have to reach Quito, Ecuador by March 21st to propose to my girlfriend. Any help would be greatly appreciated."
Pros: "The seats were better than the last flight"
Cons: "Improve entertainment"
Pros: "The arrival time was very convenient."
Pros: "Business Class service in Economy! Free checked luggage. Warm meals for dinner. Sandwiches for Breakfast and Lunch. You can even choose different options: Vegan, Gluten free or Kosher. ALL drink options ...., even ALCOHOL !"
Cons: "No individual Screens in seats. Could not replace with my own due to No power for my devices"
Pros: "Flight crew and service"
Pros: "Is almost on time"
Cons: "Servicio is bad, seats very uncomfortable and the airplanes are super old"
Pros: "Everything was ok, just the way things should always be. So I'm very please with the service."
Pros: "Direct flight to Las Vegas"
Cons: "No usb charging station"
Pros: "the plane and the service"
Cons: "the airport don't have a good court"
Pros: "Free carry on bags and free meals"
Cons: "It took three hours of standing in line to get my boarding pass."
Cons: "This flight was not Wingo but Copa operated by Aerorepublica but the crew and planes were Copa."
Pros: "Short flight, nice snack."
Pros: "It was nice and fast."
Cons: "About 25 people got stranded in panama because copa air lines "overbooked" the flight from panama to el salvador. We were on standby. Why i dont know i purchased my ticket more than 2 months ahead. ."
Cons: "The crew was unfriendly"
Pros: "TODO, el cumplimiento, su puntualidad, el servicio, excelente"
Pros: "Excelente !10.0 un placer viajar con Copa"
Pros: "Crew was friendly"
Cons: "Long delay living PTY"
Pros: "it was nice to actually get a meal. that doesnt happen in the us anymore. i was able to check a bag without a ridiculous $50 charge. the first time i had checked in years and it was very convenient. reminded me of how flying used to be before they all became buses in the sky, and for a very reasonable price. the staff were all very friendly from the gate agent to the flight attendants. also, a free drink is a lovely touch. would definitely fly this airline again."
Cons: "i had no problems honestly. my most pleasant flightin a while and i fly frequently"
Pros: "Smooth Flight great drinks and food"
Cons: "On my return flight home, they wouldn't accommodate adjusting my itinerary because I wasn't feeling well. I was willing to pay change fee for 1 layover instead of the 2 layovers on my original itinerary. They wanted to charge me $700 which was greater than my original ticket. So I flew on the original itinerary at started my travels @ 7am on Monday. Flight from Bogotá to Barranquilla w/Avianca airlines was great. In Barranquilla I had a 4 hr layover, checked in w/Copa agent and he said my bag was on plane. In Panama, there was a 1.5 hr layover so I assumed no issues getting my luggage to the correct connection. The flight from Panama was delayed by 40 mins w/no explanation. We just sat on plane. They only played one older movie, plane was old and they did 1 beverage service w/meal for a 5.5 hour flight. I finally arrived back to ORD @ 12:15 am Tuesday. I waited for my luggage in baggage claim for 35 mins. It doesn't arrive and I ask attendant, who brushes me off and says this is the claim for Copa. She disappears for 30-40 mins. I finally see her walking back into international baggage claim (over an hour has passed that I've been in baggage claim) and tell her my luggage did not arrive. She asks me for my claim ticket then proceeds to say "oh yes, I was informed your bag did not make it." I'm upset because it's 1:40am and she could have saved me an hour if she would have helped me when I first asked. I also am curious how an airline loses my bag twice."
Cons: "Cabin crew based in South American countries don't speak a word of English."
Pros: "There were a few crew members that were working really hard and reached out to try to help me."
Cons: "I was frustrated by the lack of communication. There was no announcement that the there was even a delay until AFTER the boarding time had passed. I was extremely confused and when the announcement was finally made, it was in Spanish only. Then the flight was cancelled (which is understandable and totally happens) but no one assisted me with rebooking or informed me what was going on. I was traveling alone and it was a very frustrating experience. Overall I was at the airport from 11pm to 4am the NEXT day. We were offered accommodation but not until 11am (our flight was supposed to be at 5am) and then we were shuttled back to the airport at 12 midnight for a 4:40am flight. Then my layover in Panama City was extended by 4 hours. Overall, my travel time was nearly 56 hours."
Pros: "Copa was great! Was way more then my expectations . We would definitely be flying with them again"
Cons: "Everything was great"
Pros: "Boarding was a breeze. Crew was friendly and efficient"
Cons: "Entertainment was lackluster"
Pros: "Flight attendants were courteous and"
Cons: "Service overall was on point! They were courteous and very pleasant. I would qualify this as one of my best flight experiences!"
Cons: "I will start off by saying that I usually LOVE Copa Airlines and have a wonderful experience. This flight had too many things go wrong for me to ignore. 1) The check in line up took exceptionally long even though there were many staff at the booth. 2) As people were boarding, one of the staff was handing out headphones as people were still attempting to navigate to their seat. The timing seemed very inappropriate and even in the way for new passengers. 3) My boyfriends carry on bag is larger than a small backpack, but smaller than a standard carry on bag. As he was boarding, he went to put his bag in the overhead compartment. My boyfriend is well over 6 feet and the Copa staff was insisting we put the bag at my boyfriends feet as his bag was not as large as others. We pay the same as the other passengers and deserve comfort too! Especially for my tall boyfriend who even in the largest of seats has a difficult time on planes. 4) The plane did not have individual entertainment units, which does not help on a 6+ hour flight. 5) I was VERY cold and asked for blanket on various occasions, and even offered to pay for one, but there was not on board, even though, as I exited I saw unopened ones in first class."
Pros: "What a comfort!"
Cons: "Panama City airport. Not Copas fault, but they wouldn't let us step outside for even 10 min? Unless we had a 4 hr layover or more. That's just dumb. We had a 3 hr and security told us no. Please don't expect me to visit Panama and spend money then if you won't even let us come out for 10 min to see the city beyond the airport!"
Pros: "Again, went very smoothly."
Cons: "No complaints."
Cons: "No priority boarding for check in, Albright places were available I was put in almost the last row for my 3 flights that included short connections."
Cons: "The personal. Are very nice"
Very little information was given regarding delays.
Little space between seating
Cons: "Maintenance problems resulted in original aircraft being unavailable and switching to new aircraft at a different gate. More than 45 min late."
Cons: "Flight delay over 7 hours"
Cons: "The experience was excellent."
Pros: "Rude employees. Forced me to check my bag on both found, despite both flights having about overhead bin space ."
Cons: "Everything. Never flying American again"
Pros: "My seat location and comfort was good"
Cons: "The flight attendant preformed her duties as if it was a chore and she was too good for this job or she has been doing it so long that she dislikes providing service."
Cons: "Better WiFi and shows"
Pros: "Fast flight"
Cons: "Delays that were not weather related. Ground crew changed shift and delayed us 30 mins and then they got a strap stuck that delayed us further. Overlap crews so that u always have a crew to work the flights"
Cons: "Better customer service, no delays, respect for customers"
Pros: "I had a passenger next to me with a very heavy perfume scent"
Cons: "Is ok"
Cons: "food and entertainment (5+ hours!)"
Pros: "It’s economy so I didn’t expect much but there seemed to be more room than other flights from different carriers I’ve traveled with in the past."
Cons: "Wasn’t impressed that I was charged for premium seating when my original flight was canceled three times in two days. I understand they can’t control the weather but my vacation was cut from seven days to 5 days."
Cons: "Terrible service from crew. Bad odors from bathrooms."
Pros: "I liked the room."
Cons: "There was no entertainment. Could not get seats together."
Cons: "My flight got cancelled with zero notice and I almost ended up on a 18 hour layover which would have resulted me in missing work. The staff was very unsympathetic and not helpful. There were 10 people behind the counter and nobody could help us. They were all just spacing out. Ultimately, I was placed on the flight, but had to rush to every single one of my four connecting flights. I am a frequent traveler but this is by far the worst experience I’ve ever had. Avianca should be embarrassed to be associated with star alliances."
Pros: "Not much"
Cons: "Passengers bringing hot food on plane. KFC and McDonalds odours major in first 30 minutes"
Pros: "We boarded on time and we departed on time. We got into Chicago 30 minutes early. We recently acquired a AA credit card and we got 2 checked bags free and priority boarding (Group 5). In today's world your need priority boarding of some sort on AA or you risk not being able to store you bags in the overhead and may have to get it checked free to your final destination. Also, one of our checked bags had a painting in it that we purchased and the bag and painting arrived unharmed. Good job by AA baggage handlers."
Cons: "Cramped seating. Airlines seem to be moving seats closer together to be able to hold more passengers."
Pros: "Flight was punctual and service was good."
Cons: "Gate change"
Pros: "Not much."
Cons: "Staff at the check-in counter made fun of my surname. Bad start but not noteworthy unless combined with the rest of the experience. The flight was delayed causing me to miss another AA connection by minutes. Waited in line to be told I wouldn't get on a flight til the following day, they couldn't help with accommodation and I wouldn't receive my luggage until the following day. In short, AA left me stranded in a strange city at midnight with no accommodation and no luggage. It was 18 degrees and I was in t-shirt and shorts. What a memory."
Cons: "My husband started coughing really badly. I rang the call button to see if a flight attendant would come and maybe help me. Eventually, after about 6 minutes, he managed to control his breathing and still no flight attendant to be seen. Only after 20 minutes while distributing the meals, one of the attendants shuts the call sign of and continues. This is not the service we usually get from Avianca!"
Cons: "The fact that for an aisle seat in economy I need to pay extra. I feel nickeled and dimed."
Cons: "The crew met their requirements. I dont think you’ll survive they dont go beyond."
Pros: "The flight attendants were helpful and friendly, the plane was clean and food was ok"
Cons: "Having to stand in line with a 2 year old while rude passengers rush to board not caring about anyone or anything bit getting to their seat. What happened to letting customers with small children board first"
Pros: "Seats were comfortable"
Cons: "We landed at a different airport than we were supposed to and no announcement was made. We weren’t updated at all! When we finally landed in bogota we missed our connections and couldn’t get on another flight for 14 hours"
Pros: "Wide seats"
Cons: "Mo food service"
Pros: "Nice staff"
Cons: "Luggage is lost"
Cons: "I found out at the airport the day we were leaving for Spain that my daughter's passport had to be valid for 3 Months after we returned home from our trip. When booking a flight out of the country it would be nice if Air .com could of mention that to me. We were trying to get to a cruise we had already paid for that was going out of Spain. They would not work with me at all and cx my whole booking. When I tried to talk to them on the phone the man could not speak very good English and was not making any since at all. I let him talk to the British Airlines counter manager and the manager tried to explain that he would have to rebook us that he could not. Air.com was horrible and never helped us out at all. They should not be in business . I paid them of course months ago and I was just out the 1400.00 dollars. British Airlines was amazed that they did nothing to help us out."
Pros: "Flight was delayed in classic AA form, ten minutes at a time, leaving you standing around the gate picking your nose with no information! An hour later we board. Our flight attendant Nicky was awesome!"
Cons: "The plane had no power outlets and spotty WiFi. Even though they knew we were late to Charlotte, they let our connection take off EXACTLY on time while dozens of us rand through the airport. AA does this to themselves, they are the worst!"
Pros: "I appreciated the fact that I kept getting flight delay updates...."
Cons: "I purchased the earliest flight of the day from Vegas to Los Angeles so I could be in LA by 11am so I could attend the 1pm Dodger game at dodger stadium... ( I specifically flew into lax for the game that I spent $100 on tickets for) well I arrived to LAS at 5am by 515am I received my first notification that my flight wouldn't be leaving until 1030am.... I was a little annoyed but hey I'm still going to make it to my game, ( I just needed to let my ride know who's lives 3 hours away from LA that my flight was going to be 3 hours late not to rush) well about an hour later I got another notification that my flight was now being pushed back to 230pm.... at this point I have no choice but to look for another flight.... I found another flight on Southwest leaving Las at 1210pm arriving in lax at 120pm... perfect I can still make my game... That flight was boarding on time... ran into some hiccups on the runway... arrive to lax at 130pm... not a problem can still make my game... sat on the runway at lax until 335.... needless to say I missed the game... while in the air I received another text that my American airline flights was now pushed back to 530pm... mind you my day started at 5am on Las Vegas to catch a flight out at 720am.... Now had I not found that other flight I would have been sitting around Vegas airport for over 12 hours.... I was not a happy flier today, specially because the actual flight is normally no more than 45 minutes start to finish... I could have rented a car and drove... would have been cheaper and I would have made it to my game ...."
Cons: "My flight was pushed back and I was never notified and I had to reschedule my flight completely from Vegas to Frankfurt"
Pros: "It got me home in one piece."
Cons: "The flight was delayed after some passengers began boarding. The boarding process was also all over the place. When i finally got on the plane, the seats were very uncomfortable and I felt like a sardine being crammed into a small tin. the crew was at best, mediocre and boring. The in flight snack was two crappy pieces of cookie? Or was that a cracker? I did not eat it. The entertainment was one shared screen that I did not have a headset for, nor was I offered a headset, free or for a fee. The screen in front of me was too close and the screen behind that was further away and barely able to see it. I choose not to watch it for these reasons. The landing was rough at the end, everyone jolted forward when we hit the ground."
Pros: "Nice staff"
Cons: "This thing that they called an exit row had no extra legroom whatsoever!"
Pros: "In seat entertainment screen and USB charger. The chicken salad"
Cons: "Flight crew were rude, wasn't sitting next to my partner on the same booking for both flights. Had to pay for wine, they couldn't even give just one complimentary wine with dinner. Dinner was bad except the small chicken salad was good"
Pros: "Nothing in particular."
Cons: "The 10:50 PM flight was delayed beyond midnight with no prior indication. The reason given was the flight from Dallas delayed due to weather. This looks childish. Why not pay for inconvenience. Is our time and hardship so invaluable?"
Pros: "Offer to send the carry on for free at the gate."
Cons: "Have to pay for check in bag. Used to be free!!!"
Pros: "The Ticket agent was very helpful and friendly. The air crew and Flight Attendants were very nice and helpful. The wheel chair attendant who initially took me to my gate in Las Vegas was very friendly, and helpful, and she did everything she could possibly have done, short of leaving another passenger to come take care of me, which wouldn't have been right. I was there when she called her supervisor and advised him/her of my location and of my needs and she received confirmation. Was not her fault."
Cons: "I checked in with American and a wheel chair attendant assisted me to my gate. My wheel chair needed charged and I was two hours early, so the attendant sat me at the charging station because there were no outlets in the gate area. She contacted her supervisor to advise of my location and that I would need assistance. Nobody came for me. I gathered my things the best I could and struggled to get to the gate to get attitude from the gate agent, telling me the wheel chair attendant was there looking for me. What ever happen to using a paging system when you know the passenger who is disabled checked in two hours earlier? Had someone paged, maybe I could have flagged their attention, or maybe they could have called the company in charge of handling their wheel chair attendance and would have known where I could be located. Either way, the attitude is uncalled for, especially when I apologized and stated that the wheel chair attendant was expected to help me."
Cons: "Entertainment is rather limited."
Cons: "I hated that my flight got delayed for over an hour and I was not informed of this delay. I had people waiting at the airport to pick me up so it would've been beneficial for me to know of the delay."
Cons: "My flight was delayed almost 2 hours and when I went to ask the lady at the kiosk a question I was basically told to go sit doWn and be quiet"
Pros: "Crew was very helpful and courteous."
Cons: "Nickeling and dimming by the airline -- extra fee for baggage checked -- by the way, airline broke the suitcase; very slow in Las Vegas to get the bags to the right carousel. -- took an extra 45 minutes because airline kept changing carousels. I' m frustrated wit the airline's reservations for seats -- none unless you pay extra. Flying (especially with American Airlines) used to be a pleasant experience. Now it is very hectic -- no reserved seats, cramped seats, little/ no food. I'll drive from now on."
Cons: "Didn't have food or entertainment so I was neither pleased or displeased."
Pros: "Entrtainment and food."
Cons: "Crew service and attention very poor. Terrible experience with flight reconnection for me and my group of 5 people. Had to wait 5 hours for the crew to confirm ticketing, w.e were lied to and watched how others got preference before us. Crew gave us inconsistent explanations and had no knowledge of how to solve the problem."
Pros: "wi-fi access"
Cons: "Flight was late, crew didn't speak to passengers when boarding or de-boarding, passengers had to check carry=on bags due to limited space"
Pros: "impressed the pilot was greeting passengers as we boarded AND exited.What a nice man he was too! Cheerful and friendly. Guessed I was teacher!"
Cons: "boarding is awful. People having to practically crawl over each other. Some trying to get into their seat, some have to go further, clogs if people trying to get their carry on overhead. AWFUL! WHY CANT YOU LOAD THE PLANE BACK TO FRONT!"
Pros: "After traveling on a budget airline to Las Vegas and having a horrific experience, I couldn't have been more pleased with the comfort and cleanliness of the aircraft as well as the friendliness of the flight crew!"
Cons: "The plane was pretty chilly and I was FREEZING, but when I asked for a blanket they told me they only hand them out to the first-class passengers. In addition, they did forget to download our in-flight movie, but we all make mistakes :)"
Pros: "The flight was short."
Cons: "Once again my flight was delayed, this time 50 minutes!! . Last time i had to stop in Vegas I got stuck there overnigh because my flight had been delayed and to mKe things worse they also managed to Miss my flights connection in Miami after they had booked me a new flight.. With a window seat that had no window. I old the flight attendant that I needed help stowing my backpack in the overhead bin, not because it was that heavy or big, but because the previous flight had been 5 hrs long and after being stuck in the middle seat my back was killing me and lifting my bag over my head would have triggered a muscle spasm. I have a back condition and they refused to help me. She would not even hear me out and insisted on me to check my bag, which I refused to because my laptop and tablet were in there without propper padding to protect them. The same flight attendant had already yelled at a passanger and was making a scene that made several other passengers uncomfortable. i understand the flight was full and they were delayed enough, but the airline clients should not have to pay for the airline's mistakes."
Cons: "They changed my flight at the last moment and my connection was 2 hours delayed"
Terrible, will never fly again with them.
It sucks not being able to check in online. It just makes everything faster. Their policies sucks I will never consider again finding my flights on Kayac
They made us pay $20 for each carry on bag that we take for free on every other flight. The flight was 2 hours late. There was nothing free on the flight, no water, pretzels, nothing. It was a 2 hour flight and the crew sped through the cabin serving things that nobody bought. The Airbus 320 had absolutely no screens on the back of seats, no inflight entertainment or information. Bare bones service, not pleasant.
Is was very nice all the crew by
The boarding process needs to be worked on.
Pros: "Seat super uncomfortable and no leg room"
Cons: "The airplane just seem dirty and disgusting"
Cons: "Water can still be free, I mean I know it’s a budget airline, but water?"
Pros: "Quick, expedient checkin & boarding"
Pros: "Everything was perfect but the price"
Cons: "Communication! Flight was delays over 5 hours. The flight changed from delayed to on time twice throughout the day."
Pros: "Able to fall asleep as soon as possible during my flight."
Cons: "For starters, when I checked in I was charged for a damn carry on!?!? Super unexpected expense, and in my opinion wrongfully executed. I was told that I had to pay for my carry on or else I could not board the plane. When I asked why, he said it was over the limit, I weighed it and then he said, u have to add the other small bag too. — THE OTHER SMALL BAG WAS A BAG FILLED WITH SOUVENIR ITEMS PURCHASED AT THEIR AIRPORT PRIOR TO ME CHECKING IN! I explained that and of course nothing happened. The viva aerobús person that ran the register is called Jose A. Carrizo #21 badge. 31/12/2021. - The problem is not the amount that I paid, but the fact that customers before me were not asked to pay, even though I could clearly read the numbers on the scale as they weighed it. My bag weighed 10 kg exactly. i weighed it when I packed it. And the other bag was a bag used to carry around souvenirs from the airport. I think this was a bad way to do business and I’m simply not happy about it."
Cons: "Terrible turbulence and very uncomfortable seats"
Cons: "Make the luggage policy and fees more clear, they charged me 50$ for no good reason. Smallest seats I've ever had in my life."
Pros: "Airplane was clean, crew was attentive and made for a peaceful ride."
Cons: "Keep doing what you guys are doing well"
Pros: "great ease of boarding comfy seats new plane"
Cons: "free beer"
Cons: "Customer service"
Pros: "Flight in time"
Cons: "1. Couldn’t do web check-in 2. When picked my seat in vivaerobus website , emergency seats were not indicated, as a result, i got exactly a seat infront of the emergency seats line. Not only my seat wouldn’t lean, it was also less than 90 degrees. I was terribly uncomfortable the whole flight!!!"
Pros: "On time"
Pros: "Almost 4 hrs of delay"
Pros: "Good seating."
Cons: "They should add charging ports to their aircrafts."
Pros: "The flight was delayed 45 min and boarding the plane was s mess"
Cons: "Kept us 50 mins on tarmac without any explication"
Cons: "Not good organization while boarding, too much turbulence, very uncomfortable seats"
Pros: "The airline we had left the checking area 1/45 min before the flight take off my flight was at 1:55 pm I got there at 12:30 pm and the agents weren’t there 12 passengers stay with out a flight and there’s no body to help us bad service had to buy new tickets"
Cons: "The airline we had left the checking area 1/45 min before the flight take off my flight was at 1:55 pm I got there at 12:30 pm and the agents weren’t there 12 passengers stay with out a flight and there’s no body to help us bad service had to buy new tickets"
Pros: "The plane was clean and fresh and the snack options were great"
Cons: "Maybe if we had more space between seats because the passenger behind me kept kicking my seat and I was unable to rest during the flight . It really irritated me and made the flight unpleasant . And there were too many kids being loud."
Pros: "The crew were considerate, helpful"
Cons: "Only junk food to purchase and it was a long flight"
Pros: "Very much on time nice crew and in land excellent people"
Cons: "There's litteraly no leg space between seats."
Cons: "The flight was Delayed 1 .1/2"
Cons: "This airline is always delayed and it’s always too much. This time was 1:30 hours late and we were standing 30 min more in the destination. So. This airline is the worst"
Cons: "This airline is always delayed. The seats are too small"
Cons: "The crew to check in at the airport were not helpful at all. They charge me and my family to print our tickets for us. That’s ridiculous, and an extra $50 per bag. I will never fly with volaris again."
Pros: "The crew"
Cons: "Seat could be a bit more comfortable"
Pros: "This is a cheap ticket."
Cons: "They tried to charge me for carry on luggage even though I was under weight and under size. They aggressively tried to take my carryon and told me I had to pay 41$ per bag or I could not get on plane. Only when I asked for a manager and found someone to interpret for me and show with a measuring tape and we did they allow me on... total scam - the gate attendant conned at least 15 people before us that had smaller bags that they had to pay (very aggressively in Spanish and many passengers did not speak Spanish so gave in and payed just to get on flight). Once on the flight- you can adjust your seat which for me wasn’t a big deal at 5’1” but any taller would be an issue. You pay for even water on this flight."
Pros: "45 minutes after the original departure time, without any information about."
Pros: "The flight landed early."
Cons: "Landing at Cancun Airport wr deplaned and were left in a hallway behind a locked glass door. Safety concern ad we couldnt go back nor forward. Not a nice welcome to Cancun."
Pros: "Horrible service. Never again fly with them. Sold our seats while we were checking in three hours before our flight time. Then they checked in our under bags. At the end they sold me another ticket from someone else who didn't make it in time but the others traveling with me had to stay behind for 8 hours later for the next available flight."
Cons: "Did not like that in order for me to fly I had to pay extra for a reserved seats."
Cons: "Crowded, disorganized boarding process. The worst I have ever experienced."
Cons: "Paid for infant in seat not in lap and we had to hold the baby as they refused to give us a seat"
Pros: "The flight on time and the airplane new"
Cons: "The people on caunter very"
Pros: "It’s a low cost airline so you cannot expect anytjing to be good."
Cons: "We have a delay on the take Of. The boarding was very slow and we were directly under a 32 C sun."
Pros: "We got to the airport and the lady that helped us add an extra bag was amazing trying her hardest to make it the cheesesteak possible. She weighed and re weighed our bags until we had the cheapest option. We ended up having to pay for 1bag upgrade (2-55lbs) that was 75$ Then the flight it’s self the flight attendants were every nice and tried to wander any questions I had. Chips were stale. Comfort of the flight was no worse than any other flight I’ve been on."
Cons: "I will not book with kiwi.com EVER again because they messed up my baggage. I originally wanted 3-55lb bags but bought 5-33lb bags when I enquirer about upgrading to 3-55lb bags they ended up miss understanding my wishes and took away 2bags and I still only had 33lbs per bag... by then it was to close to the date we were leaving so they couldn’t fix it and I was told I wasn’t going to get a refund... and that I would have to buy my baggage upgrade at the airport. I could try but it wasn’t likely."
Pros: "Everyone was nice"
Cons: "Didn’t like i wasnt told i was going to sit separate from my husband and son"
Pros: "on time"
Cons: "they charge for baggage and food"
Pros: "Take me to Mx faster than a bus"
Cons: "10 minutes of delay when we take off, then 20 min of delay for parking in CdMx Viva aerobus charge me with 500 mxp for bring two backpacks heavier than 10kgs"
Pros: "The crew did a good job for a short flight."
Cons: "I’ve been in uncomfortable seats before on other airlines. However I’ve never been in seats that didn’t recline at least a small degree. When they say Budget airline, they mean it. The plane literally felt like it was going to fall apart on takeoff and landing. Rattling from multiple Compartments and the worst whining of the engine I’ve ever heard. It was a bit unsettling as well as unnecessary. If the mechanics can’t quiet things down and tighten the compartments to stop things from making that much racket then Spirit needs to take the plane out of commission. Not a smooth quiet flight for sure. It would be hard to recommend Spirit airlines to anyone."
Cons: "We got delayed like 5 hours the crew was rude and the seats were uncomfortable"
Cons: "No assistance with check in process. Two out of two flights more than 45 minutes late. $100 for two checked bags. Even charged $5 for water on flight."
Cons: "Horrible airlines, I’ll never book with you again. My hour flight I booked in advance was overbooked, so they gave me a different flight. The new flight had a 10 hour layover. I asked to be refunded so I could book a ticket with another airlines and was told tickets are non refundable. You overbooked and then make me pay for your mistake. Spent 2 hours on the phone attempting to get it resolved and no luck. Worst customer service ever. Save your money don’t book through kayak for or spirt airlines. Next time I’ll pay extra to book directly through United!"
Cons: "1. Flippant staff - it is not "hip" to be rude 2. We felt hostage on this plane. Not even water is available for free. 3. We ended up paying A LOT more for this flight, which is supposed to be a super economy flight. My bad for not understanding how gosh darn cheap this airline is. Had to pay even for carry on and to even get a seat assignment. Thia is NOT a family friendly airline. 4. Web site is all about bait and switch. When I logged on, initial rates low, then when I signed in, all rates increased."
Cons: "We paid for the luggage when checking in, arrive to airport had to pay again because "the system" did not see it even we show them the bank statement showing the charge is pending. No even free cup of water for 2h20 long flight. Seat was so uncomfortable, and it remind of meat packing bus in India. My friend get charge $100 per carry on luggage because they "THINK" it was too big even though after you paid you still have to carry it on airplane and fit in the overhead compartment, what a highway robber. We thought we got a deal because the ticket is cheap but they DO find a way, or two, to steal more money from you. Never ever will I flight with this airline again."
Cons: "They are cheap, at first, but it will cost you. You have to pay for bags. (If you fly Southwest you don't have to pay for bags). Our flight got canceled. Like many others did. We were stuck at the airport for 12 hours. Their lack of professionalism, customer service and empathy made the experience worse. They're policy is that they do not accommodate - ever. Intel from the airport says they are always having problems. Say they constantly cancel flights and that they come up with different excuses as to why. This time was the storm which had already passed and had not affected many of the destinations people were flying in or out of."
Cons: "I have been flying since I was 5 years old. THIS WAS THE WORST flight (experience) thus far! Flight and boarding on time, BUT THE MOST ANNOYINGLY UNPROFESSIONAL FLIGHT CREW took over once on the aircraft. This made the uncomfortable crampped overpriced for what you're not getting flight a nightmare. There was horrible turbulence as well, which the airline is not responsible for; However our captin did'nt address the passengers at all. And the completely UNPROFESSIONAL rude chatty and hard to understand screeching non english speaking voices from two women kept coming over the speakers disrupting what little peace one would try to focus on while being jolted around like on a rollercoaster. You some people were ACTUALLY motuon sick, scared, and nervous BUT they didn't stop talking long enough to notice. I only noticed the men working with passengers to maintain some calm by displaying professionalism."
Pros: "The plane had wings and a tail and the engines did turn. That's about it."
Cons: "The plane was delayed for hours. We were originally scheduled to land in Seattle at 12:59 am but didn't get to our destination until 2:30 am. They did give us a voucher for 50 dollars if we fly them again. Not likely at this time. The pre paid baggage fees for the first bag was 39 dollars and this is cheaper than buying it at the ticket counter which the price goes up to over 50 dollars. They are a low fair airline if you don't have luggage, want peanuts or a cookie, a drink or care if you get to your destination on time. The return trip was this one. The original flight took us 6 hours to go from Seattle to Vegas. That was a real bad flight."
Pros: "The crew was professional and positive."
Cons: "The pilot was helpful in communicating most of the issues but didn't follow up with explanations for all of the issues. I did hear him provide further info in the terminal. That info would have been better if it was heard by all of the passengers. The issues were out of Spirit Air's control. The gate/desk staff could have avoided many problems if they gave an announcement. Instead they had to repeat the same message to most of the passengers trying to find out next steps or a resolution. The line would have been cut by 90%. My biggest issue was all of the extra costs that weren't communicated by Kayak. After incurring multiple extra costs I am NOW aware of the rules."
Pros: "Nothing, unfortunately"
Cons: "I decided to give this airline a try due to an inexpensive return flight option from LAS to LAX but had nothing but a terrible experience. First, I had to pay for my carry-on which costed more than I expected. Then, my boarding pass didn't print. By the time I made it all the way back downstairs to the check-in desk I was told I missed my flight by a rude ticket desk lady. Departure wasn't for 30 more minutes! I was furious and asked for at least a refund on the carry-on I had purchased an hour before and had a receipt with the time stamped. Spirit Airlines "manager" denied my request. I was beyond frustrated when they told me the next available flight was in two days! I ended up buying a ticket with a much more reliable airline and refuse to do business with Spirit again. I never received a "Time to Check-In" email from Spirit prior to my departure date which would have saved a lot of time and wasted money. What a shame."
Pros: "The plane seemed to have more room per seat than other airlines I have travelled with."
Cons: "The check-in line was extremely long but the stay was working hard to get everyone through in a timely manner. Also pre-check-in was frustrating from the hotel, which may have been an internet connection problem. But when I called to ask a question it was very difficult and frustrating trying to get an actual person on the phone. Additionally he told me it would not cost extra to check-in at the airport but your website said otherwise. You might want tok get the staff and website on the same page."
Pros: "The crew was nice and I didn't get "taken out". They were good."
Cons: "The seats were uncomfortable. Most uncomfortable flight I've ever been on (first time with spirit, coincidence?) and the jerk couple in the first class seats in front of me, cause me at 6 foot got put behind first class, kept their seats reclined the whole way back the whole time. It was awful. I had zero leg room. Cramped legs the whole time. Couldn't sleep on the red eye flight because of it. I hate you spirit. Never seen a flight have seats right behind the only damn reclining seats in the whole plane."
Cons: "The worst flight and worst airlines. Since i had a wheelchair, they had moved me to front seat so its easier yo get on n closer to bathroom. What shocked me is that the caorain comes out they block that whole area. I understand its for saftey and its fine if its just for 5 or 10 min for dem to use restroom and stuff. But they come out and start a casual conversation with the flight attendants. So i had to use the bathroom n told them i cant walj all the way end of plane. They very rudely said too bad i just have to wait. I waited for 20 mins n den couldn't. I struggled to walk all the way to back of plane and to back to my seat. I was in nassive pain after that. I asked for water since i wasnt feeling well and she saud she cany give me free water i must purchase it. I begged for a little bit of water ( couldnt buy since i lost my wallet). This was a flight from hell!"
Pros: "not much...will not travel again on Spiritl"
Cons: "1) Seats not comfortable to sleep, no push back (was on red eye flight) 2) Delayed coming back from Vegas 3) I was trying to select a seat next to my friend and had to pay for getting seats together 4) Pay for every possible service (glad i don't have to pay for bathroom as of now) and not as cheap ticket to Vegas. 5) Felt like being treated like school kid (disciplined) when read about how baggage fares change with time to $100 @ gate. (too much). Too much to worry when I want a pleasure travel... 6) I will never travel on spirit for more than 2 hr flight time and that too when i have a great deal (that compensates for seats, luggage etc.,)"
Cons: "I spoke with a customer service rep and requested to cancel round trip from Seattle to Las Vegas; I was told that they had to be cancelled separately, so I did this and was told that both were cancelled and because I had called in a timely manner I would not be charged. This transaction was friendly and helpful; however, apparently not completed accurately. Three weeks later: Only my one trip TO Vegas was cancelled; my return flight home was not. When I again called Spirit, Jenki (sp?) answered the phone and told me I hadn't cancelled in enough time and would be charged for the trip and could not cancel the return leg home. I protested and was told they would review my phone conversation. They did not call me back, but I will be calling again later today to see if I can get credit (although I don't want to use them again in any case). Very disappointed with the service."
Pros: "Not much"
Cons: "Were unable to get boarding pass at check-in desk unless an extra fee was paid; instead was required to get boarding pass at kiosk. Doors to plane were closed 30 minutes prior to scheduled flight time (the flight was delayed through no fault of Spirit; not blaming them for the additional wait at the flight gate). Distance between seats is smaller than on other airlines; quite uncomfortable. Baggage fee was excessive; We checked our baggage even though it was carry-on size because it cost even more to bring a carry-on. No frills is an understatement.....even beverage service was not included in cost. Spirit is no bargain even though it looks like they are the cheapest when you book the flight. I made the mistake of forgetting how miserable Spirit flights are, lured by the "cheap" fare. Will not forget and accidentally use them again!"
Pros: "Unlike on my prior Spirit attempt at least I got to my destination this time"
Cons: "Most uncomfortable seats for a red-eye flight. How can Southwest get me from FLL to LAS with $8 WiFi and snacks and food and drinks and free luggage for less money then the "UN-BUNDLEr" with none of these amenities and have the chutzpah to offer/charge $5 speedy security fee when their own ticketing agent says "I've never seen this before, I've no idea what this is" and Airport's TSA agents have no idea what that is and there is no separate line for this "service" and it's just a way for Spirit to get extra $5 out a traveler who is concerned of long security lines - SHAMEFULL!"
Pros: "How inexpensive and quick the flight was."
Cons: "From the minute I walked into the airport to the spirit counter, all the check in machines were down. I don't fly often so when one of the ladies at the counter said something about checked bags that I didn't understand and I asked her about it she was kind of rude giving her response. The food was expensive and the flight attendant was bitchy. Why don't your seats recline?! And there was gum stuck in pretty much every book (the plane instructions manual, the menu) I get that you get a good deal flying spirit but I feel like your flight attendants hate their jobs."
Pros: "My trip once in Las Vegas was great, however my experience flying with Spirit was the worst for my girlfriend and I. We tried to pay our luggage fees from home but weren't able to do so from our mobile phones, they charged us each $55 for one piece of luggage & they only allow you 40 pounds. Then once at the gate & before boarding the plane they told me I had to pay $65 for my small carry on, it fitted perfectly in their sample measurement they have there & still the woman from Spirit told me if you want to get on the plane you need to pay $65 now or you'll lose the flight. Same for coming back. They didn't even allowed us to sit together. So initially the flight was apparently cheap but with all the expensive luggage fees came up to $500 RT from BWI to Vegas. Worst experience ever! I've flown all over & with many airlines & this has been the worst experience ever, I'm never flying with them again & same for my girlfriend."
Pros: "This is the second time I made the mistake of choosing spirit airlines. They are so disorganized and have terrible customer service. We bought two tickets and the boarding pass showed the tickets to be in completely different parts of the plane. When we asked the agent to fix this issue she said she can't do anything about it. When we got to our gate we asked the agent if she could do something about it and when she checked the random seats that were given to us she noticed that those seats were already taken. She was able to give us two seats all the way on the back of the plane. Also our flight is delayed. AND just because the tickets are cheap you end up getting screwed over with luggage fees. Wtf airline charges you $55 for a carry on??? I am so frustrated. I am traveling with my husband and we are newlyweds recently got married this weekend and this is the BS we have to deal with. Awesome. Never ever flying with them again and will NEVER recommend this airline to anyone."
Pros: "Not a single thing."
Cons: "The flight was canceled 15 minutes after boarding was supposed to have started. This was at 11PM. We were told to go back to the ticket counter and see if other arrangements could be made. Another flight was also canceled at this time. It took us until 3 am to reach the ticket counter. When I got there the ticket agent asked if I could take a video of the lines for her to send to her children. After declining a 7AM flight with three stops that would have taken us to L.A. first and had us land in Baltimore at midnight, we were given tickets out on Jet Blue, a real airline, the next day at 10AM. We were also given vouchers for 3 meals, a taxi ride to and from the airport, and a hotel. However, no restaurant in the airport would take the vouchers and neither would the taxi back to the airport. The taxi was even the same company that took us to the hotel less that six hours earlier. Spirit barely had any communication with us on any of this. There was never an explanation for why the flight was canceled. They also allowed people to jump the line and get vouchers, slowing the overall process. It is safe to say I will never fly Spirit again, no matter how cheap it is."
Cons: "The first time I flew on Sprit I had a bad experience but I thought it was a one time thing so I gave them another chance. Even with the charges for EVERYTHING! WATER, SODA, CARRY ON... but my experiences this trip were even WORSE! My connecting flight to Vegas (through Minneapolis) was delayed 2 hours then another hour once we boarded. They offered us free WATER. My trip back to Atlanta (through Detroit) was delayed at least 3 hours (still sitting at the airport). They do not update you in the terminal. They do not offer any apologies, comps, or alternatives even though the website says you can choose another flight if your travel plans cannot be changed. DO YOURSELF A FAVOR AND PAY EXTRA MONEY TO FLY ON A REAL AIRLINE!!!"
Cons: "Due to Fox car rental triple charging my VISA I was instructed to speak to a manager when I returned my rental car. Knowing this would take more time, I arrived 30 minutes earlier to discuss the matter. It wasn't an easy fix. As a result, I arrived at McCarren Airport to check my bag at 10:55 p.m. for an 11:30 p.m. flight. I was told I was to late and would have to take the next flight to Detroit, which wasn't until 8:15 a.m. I pleaded and offered to take my luggage to the plane and carry it to the baggage workers, but it was to no avail. I was booked for the 8:15 a.m. flight to Detroit. I was very disappointed to be informed that it would cost me $99.00 to make the change."
Cons: "I tried canceling one flight for my fiancé because we had to get on at another time while still keeping the returning flight. After confirming with the representative on the phone multiple time that there would be no issues with her getting on the returning flight; she went to check in at the airport and the representative there told her that her flight had been canceled. There were no other flights that night with Spirit or any other airline for that matter and we then had to arrange to have her fly out the next morning. From the cancelation I received a credit for half of what I paid and honestly will probably not end up using it because of the lack of communication. The representative on the phone confirmed and agreed to her return flight with the confirmation number and apparently he was not correct and it wasn't valid."
Pros: "The price initially"
Cons: "The spirit luggage check in delayed me (the 120 minutes early I was there) before the flight - standing in line - by the time I got to the ONE gate agent she said I was too late to catch the flight and admitted it wasn't my fault but I would have to pay an additional $170 to book the next flight which was the following morning. Down hill from there. It took me an hour waiting on hold to speak to someone on the phone. The representative & then her supervisor could care less, by that time the rebooking charge had gone up to $215. It cost me $300+ to last minute book a low price room for the night, taxi back and forth from the airport (I had already returned my rental car). That doesn't include the return flight I paid for on a different airline or the refund I should have recieved for the RT trip I already paid for. Shameful (non)service spirit!!!"
Pros: "Inexpensive and easily available flights"
Cons: "THEY CHARGED ME $65 AT THE GATE FOR MY BAG THAT COMPLETELY FIT IN THEIR DEFINED DIMENSIONS! When I checked my bag at home, it was within their dimensions. When I checked it at the ticket counter it fit within their metal frame for measuring. When I got to the gate, they told me to step aside and check my bag. Without even looking at my bag, the lady at the counter told me it wouldn't fit and I had to pay extra. I told her it fit, and with an attitude, she asked me to put it in the frame to see if it fit. Suddenly, it did not. She said it didn't fit by over 2 inches. It was less than a 1/4 of an inch, and barely that. I was furious. She refused to care, refused to listen to me, and told me that it was either pay the $65 and board the plane or leave the bag there. Totally rude, and did this to SEVERAL OTHER PASSENGERS. HIGHLY DOUBT I'LL EVER FLY THIS AIRLINE AGAIN."
Cons: "I arrived 35mins to departure and was told I could not board my flight and would have to pay an extra $100 to rebook for a later flight. The flight they wanted to rebook me for was still selling for the same rate which I purchased my original ticket. The woman at the counter still said I would have to pay the extra $100. I only had a carry on. There was no reason I should have not been able to board my original flight or at the least rebook at no cost. Total rip offs but I guess that's what I get for flying with such a low class airline like Spirit. Never again and I will never recommend flying with this airline. They have so many hidden fees."
Pros: "I disliked the entire experience."
Cons: "I had a flight booked a month in advance and I drove 10 hours to drop off my children with their grandparents so my man & I could take a vacation to Los Angelas. When I got to the airport they informed me that "I" had made changes to my reservation so it was cancelled and they gave me a credit for $300 even though I paid $450 for our flights. When I asked why I couldn't get a refund instead of a credit the lady told me that it was apparently because I booked through a third party, which is not true. I'm a member of spirit and I booked straight through their website. She told me there's no one I can talk to and that she can not help me and gave me a number to call. So I'm stuck at the airport with no help. (Now keep in mind I've already paid for a hotel and a car in LA that I will not get a refund for) finally we decided we'd have to take a flight to the next destination or we could not go on vacation. So we ended up having to go to Vegas and pay for the difference on top of a hotel. This is a joke!"
Pros: "Liked: That we arrived alive and the plane didn't crash."
Cons: "Disliked: The horrible onboarding customer service staff at the LAs Vegas airport. The plane was delayed over 3 hours and there were no notifications to us as to why. We boarded our plane, left the terminal, and then went right back and waiting around, on the floor, of the airport for over 3 hours. Their compensation? Water, and a Biscoff. What a slap in the face! Also their shady business model: cram as many people as possible into uncomfortable seats and don't feed or water them for the duration of the flight. Oh wait, $3 sodas, $4 baggie of snack. Wow...."
Pros: "I liked nothing about this airline or the plane."
Cons: "The staff are horrible; don't care about your issue they only want to charge you for things they don't have to. They charged me $110 per trip total of $220 roundtrip and my flight cost $213 roundtrip. They charge $3 for a bottle of water. When I asked for a cup of water they said ONLY IF YOU HAVE TO TAKE A PILL if I do not want to buy a $3 bottle of water. They charged me $55 for a backpack carry on (because it had wheels and it was 18"x14"x10"!!! I would never fly this airline again. None of their seats on the plane recline!!! I was stiff and sore."
Cons: "It was terrible. They didn't even announce the flight departure properly, so we (and several more people) missed the boarding. They rescheduled us to another flight but it disrupted our plans and caused a lot of inconvenience. Also, they charge for literally everything, I've never seen $42 fee for checked baggage, or even $55 or $100 if one doesn't make it to buy it online. Weight of 40 lbs. is woefully insufficient as travelers from Europe will have to remove over 10 pounds from their baggage as normal airlines allow 23 kg."
Pros: "The price of the flight. Flight Crew members were pleasant."
Cons: "I tend to make the best of all situations but this time it was very difficult. Honestly, I would rather pay the "hidden fees" for a more comfortable flight with the ability to recline my seat, travel with a carry on bag and have in flight refreshments without having to pay extra. Sitting in an upright position for 5 hours straight with no leg room is torture. The thought of dodging hidden fees is great but not at the expense of comfortability and incurring additional baggage and in flight fees. Unfortunately, I would not fly with this airline again unless the flight is 2 hours or less and it was the only option available. Bottled water should be free for travelers even if it's only the 8oz bottles. The snack/drink menu options are limited and the prices are ridiculous. Thank you for the services, however this will not be an option in the future."
Pros: "The pilots 2 jokes."
Cons: "Had no idea there was a seperate fee for baggage- luckily I checked my email or else I would have had to pay an extra fee for CHECKING IN AT THE AIRPORT. Are You kidding? After selecting seats and attempting to pay for baggage through my phone- a message kept coming up saying "a customer service rep is needed to complete check in. Call 800 blah blah" I tried calling for 30 MINUTES. Could not get a hold of anyone. At this point I'm worried thinking "oh my god Were going to have to pay an extra fee for not checking in a head of time." We rush to the airport and find out "oh ur address didn't match because it was purchased through Kayak." Wtf??? So Not only that but our flight was delayed for almost 2'hours. Do you know how hard it was to wake up at NINE AM to pack and rush out the hotel bc we couldnt check in our flight and it was DELAYED?? Absolutely ridiculous. The pilot couldn't even tell us why it was delayed. He actually said "I don't have a reason why it was delayed" SO being said that, I will never ever in my life fly Spirit Airlines again. and I'll be sure to let all friends + family know the same. This airline is so stressful."
Pros: "The seating and the Captain of the plane"
Cons: "I ended up spending another $600 to get home from Vegas with another airline July 18th 2016. The manager at the gate in Vegas his name was "Omaha" did absolutely nothing to help me get home what made the experience even worse the next flight was a connecting flight that was sold out so they tried to fly me to Detroit where I would have been stuck til the next day and they didn't care about me having to work the next day. I also payed the extra $52 baggage fee with Spirit leaving Vegas but that needs to be refunded as well as my flight that was previously paid for that I take. Overall because of the unhelpful employees I had to spend an extra $600 to fly with another airline to make it home that day and I also pay $52 baggage fee with Spirit that I didn't even use that needs to be refunded."
Pros: "I liked the base price of the fare. I also liked the staff and flying experience from Cleveland to Las Vegas. That reference may be the only thing that causes me to consider a 2nd flight with Spirit."
Cons: "I did not like the boarding process, a single line for ALL customers regardless of whether or not you already have a boarding pass, my luggage was damaged and no note or apology from Spirit it was just loaded on the conveyor belt as if it were received that way, threats of the gate permanently closing 35 minutes before boarding despite having to sit on the plane until the plane was scheduled to leave 35 minutes later, fees for everything from carry-ons, to seats, to snacks and regular beverages on super long flights, and the list goes on..."
Pros: "Gate person was very helpful got us on the flight early and we had great seats I am 6'4" my son who was in LV for basketball is 6'11" and she was great."
Cons: "At check in for our baggage it was a very long wait Michael who helped us put us on standby for an earlier flight gave us new boarding passes did not see that I had paid for a carry on bag so my boarding pass did not have a carry on. I also had a very hard time checking in for our flight and printing the boarding pass as the web page was down for almost 24 hours I wasted many hours trying to print the boarding pass and was very surprised about the charges for seats baggage and printing the boarding pass."
Pros: "The only nice thing about the airline was getting off the plane."
Cons: "My flight out was delayed 6 hours. With no reason as to why and a flight was scheduled to leave at the exact same time from the same gate. So I said screw it took the hit on paying for the ticket and went Alaska that day. There self check in on their website rarely works and their kiosk to check in at the airlines looks like it's from the 90's old, gross, and beaten up. You also have to pay $55 just for a regular sized carry on. So if you plan ahead go and spend the extra $20 on an actual airline not this PoS. There is no complimentary anything on the flight. Water and snacks all cost $$ and no exception. The customer service is beyond terrible. Chances of getting an actual person is 0 if you call their customer support line. In all NEVER fly this airlines."
Pros: "The flight was smooth, that's about it."
Cons: "Before I got on the aircraft, I stood at the counter and was ignored for 20 minutes. The flight attendants and person who was supposed to be manning the desk were all laughing and sharing stories near the breezeway and ignoring all the customers to come to the desk. I received my seat assignment just moments before we started boarding. First of all when I got on the airplane the floor and seats were covered with cookies crumbs. Also when I first got on the airplane there was trash still stuffed in the back of the seats. Second of all, the crew, one person in particular was not very professional with some of her comments and reminded me of how a high school student would act. I don't think I'll ever fly Spirit Airlines again and less it's a very short duration flight . The seats in this aircraft did not recline at all either and were really uncomfortable,"
Pros: "They canceled the flight with no notification or any further explanation both ways, weather was good ! The next available flight was 24 hours later and with extra stop and wait time 6 hours. They also charge extra for your luggage, you are allow to take only small handbag everything ales is extra charge. They canceled flights both ways, a trip from hell thanks to Spirit airlines. They have worst costumer service ever and will not do anything to accommodate their costumers, all they can say is "sorry but there is nothing we can do." We ask for a supervisor after they change our flight on the way back as well from 12:05 am to 8:25 am and than again to 1:45 pm, supervisor said that "she is is truly sorry, but unfortunately there is nothing she can do" !!!??? I suggest that they send notification to their costumers in reasonable time before the flight departure about any travel changes, not once you are already at the airport."
Pros: "Overall it was a mediocre experience, but none of the airlines make flying an enjoyable experience anymore... Service on Spirit was below some airlines, but overall it was OK."
Cons: "SPirit's lack of honesty and disclosure about their fees and policies. The tag line of "Less Money, More Go" is totally false advertising. By the time I completed my return flight, this trip cost me about $100 more than other airlines because of their seat fees, bag fees, up-charges... they even charge for you taking your own carry on onto the plane! What's next? Charging for breathing while in-flight?? Overall I will not be using Spirit again, and I will not recommend Spirit to my friends or my company.\ Mike Gibbore"
Cons: "Flight was late, baggage was late"
Cons: "Both times cancelled"
Cons: "I'm very upset that I was forced to pay $65 additional to get on my flight for a carry on bag, they told me if I didn't pay it "right now" the price will then go up to $100 for my bag. They told me there was nothing they could do, "I should have read about the extra fees". If I would have checked it when booking it would have only been 25, then ups to 45, then 65, then 100$. That's how their flights can be so cheap- they told me. It wasn't cheaper then the other flights! I just didn't know I was going to have to pay an extra $100+ dollars! That price is absolutely rediculous. If it was $25, or even $40 it would be reasonable. Are you kidding me- penny pinchers with no compassion. I will never fly this airline again. Honestly, if you add everything they charge you for, you'd get a better deal paying for Alaska Airlines. AT least they respect their customers."
Pros: "Once I actually took a Spirit Flight my experience was fine."
Cons: "I missed my initial flight due to traffic & was only 10 minutes past boarding time. The Reps at the counter were helpful and called multiple times to the gate to see if they would let me board, but they would not. The counter did fail to inform me by not making the going flight that my return flight is automatically cancelled. Missing that information, I then booked a one way flight thru another airline b/c Spirit did not have an available flight for that day. I continued to get normal check in emails for my return flight only to find out once I got to the airport to get my boarding pass that return flight had been cancelled. I was told by the counter rep that I needed to check the online agreement. At least a courtesy email would have be nice. So I ended up having to book another one way flight to return, this time trough Spirit, but it was 4 hours later. I also did not get credit on my original flight paying for checked baggage for the return trip even though I paid $40 going and $40 returning. Needless to say, I completely wasted money booking my original flights since I had to book two other flights to go and return."
Pros: "Absolutely nothing"
Cons: "Customer service is horrible. You get what you pay for. My first encounter was with the greeter who was extemely rude. I have never flown with Spirit and had questions about the baggage costs. Her response to me was rude and condescending unlike the other carrier I had flown with the day prior. I arrived to my gate 1 1/2 hours prior to my flight time. I had been checking the board as my flight was delayed since the morning. I went to grab something to eat close to my terminal (listening to all the announcements) and when I got back I was told my flight had already departed. I question how that was so since I was there and had not heard anything. They changed the gate number my flight was leaving from and moved up the time. She proceeded to rip up my boarding passes. I asked what my options were and in her rude tone she answered "well you can rent a car and start driving". Never again....and I will be sure to pass along my experience as others tried to warn me."
Pros: "Light weight and economical does not equal comfortable and relaxing. After an exhausting week of late nights and early mornings in Vegas we took the red eye hoping to get an hour or two of sleep. Unfortunately sitting straight up and down with three people seated in a tight 4ft by 2ft space sleep does not come easy, if at all. At $45 per carry on and another $40 per checked bag plus another $25 if that bag is over 40lbs or another $40 if the bag is over 50lbs all those ticket saving go straight out the window. So unless I'm taking a day trip that only requires me to bring a single backpack and is less than an hour flight I don't think I will be jumping at the chance to fly Spirit again any time soon."
Cons: "Make the seats recline or permantly afix them in a more relaxed comfortable position. Also the try tables are so small they are only there for appearance because they can't practically be used for anything else."
Pros: "Absolutely nothing."
Cons: "There were several things I didn't like about this airline. The first thing that really set me off was that you had to pay to check in unless you did it at home or at one of the airport kiosks(10$). Number two, you have to pay for a CARRY ON BAG! How ridiculous is that?! I have never heard of an airline doing that. I wasn't even aware of this when I bought my ticket. Not only did they make me pay for my bag but they charged a crazy price for it. It was 55$ both ways if you paid for it at the ticket counter before TSA, if you didn't happen to notice this and went to your gate without paying then it was 100$ there. Number 3 the staff was so rude. Number 4 they don't offer any complementary drinks. All drinks must be paid for and of course nothing on an airplane is reasonable priced. Number 5 my trip to LAS was delayed by 20 minutes and the trip back to PDX was delayed by 20 minutes. So inconvenient for the person picking me up from the airport. Overall I ended up paying more then what it would have cost to fly on a higher end airline. Never will I fly Spirit Airlines again."
Pros: "Nice take off and landing, smooth flight"
Cons: "After purchasing our tickets, we thought we were finished with flight fees. We were charged for our seats there and back, we were charged for our luggage, there and back. What if you don't pay for your seats after purchasing plane tickets? Do you have to stand? If you want a flight paid for in one fee, do not fly with Spirit. We will choose a flight with one payment that takes care of luggage, flight and seats all in one. My luggage coming back was 7 lbs over so they charged me $25.00 extra coming back. Hidden fees with this airline. The seats were the worst part of the plane, very uncomfortable. Flight was smooth."
Cons: "Upon arrival at McCarran, found that the TSA Pre was shut down. Further, Spirit does not subscribe to TSA Pre for unknown reasons. I inquired at TSA about this and they could give no reason either. Spirit advertises "no frills" flying and so I assume it may be part of this scam to save costs (?) of printing "TSA Pre" on their boarding passes to allow quicker passage through the checkpoint. Spirit levies an up charge for everything but breathing the air in their planes and part of this seems to be the elimination of reclining seats. I'm 6'4" and have difficulty sitting comfortably in the seats, my knees jammed against the seat back in front of me. Also, I feel every movement of the passenger behind me for the same reason. Very annoying. I'll not be flying Spirit again."