Daily cleaning, installation of cabin HEPA filters
|January||Best time to beat the crowds with an average 16% drop in price.|
|December||Most popular time to fly with an average 15% increase in price.|
Average price of a round-trip
|$809||(avg. price over the last 2 weeks)|
Good deal for a round-trip
Spain has restricted most travelers arriving from outside the EU/Schengen, the UK, and countries with reciprocal agreements for accepting travelers. Please see our Coronavirus (COVID-19) Travel Restrictions page for more information on restrictions worldwide.
There are no direct flights for this route listed on KAYAK, the shortest multi-flight duration is 17h 15m.
In the past 3 days, the cheapest round-trip tickets were found on Aeromexico ($378), Multiple Airlines ($484) and Virgin Atlantic ($555).
From Las Vegas to Madrid, Thursday is the cheapest day to fly on average and Saturday is the most expensive. Flying from Madrid back to Las Vegas , the best deals are generally found on Tuesday, with Saturday being the most expensive.
When flying out of Las Vegas you will be using Las Vegas McCarran, often referred to as Las Vegas Airport. You will be landing at Madrid Barajas, also known as Madrid Airport.
KAYAK is a travel search engine. That means we look across the web to find the best prices we can find for our users. With over 2 billion flight queries processed yearly, we are able to display a variety of prices and options on flights from Las Vegas to Madrid.
KAYAK’s flight Price Forecast tool uses historical data to determine whether the price for a flight to Madrid from Las Vegas is likely to change within 7 days, so travelers know whether to wait or book now.
Hacker Fares allow you to combine one-way tickets in order to save you money over a traditional round-trip ticket. You could then fly to Madrid with an airline and back to Las Vegas with another airline.
Sometimes travel dates aren't set in stone. If your preferred travel dates have some wiggle room, flexible dates will show you all the options when flying to Madrid from Las Vegas up to 3 days before/after your preferred dates. You can then pick the flights that suit you best.
Scores according to KAYAK customer reviews
Pros: "Crew was nice"
Cons: "Screens have poor color quality Seat too small Legroom cut into by electronics box Row 45 next to bathroom and no windows"
Pros: "Crew was great!"
Cons: "The scone and roll were blah and dry - and so much bread in one meal!!! My seat charger didn’t work :("
Pros: "The flight was so delayed I missed my connecting flight to jfk."
Cons: "The flight was so delayed I missed my connecting flight to jfk."
Pros: "The flight itself was good! The one from London to Delhi was better than from JFK to London"
Cons: "I wasn’t told about my baggage were being delivered through different airlines the other day!"
Pros: "The food was great. The flight attendants were very courteous and took excellent care of all passengers"
Cons: "Long flight lol j/k can't help that. It was a great flight, no complaints"
Pros: "Service, pilot updates, and seating were all great!"
Pros: "The flight felt so short, service was amazing, food was good. Great overall experience."
Cons: "They lost my luggage, and ruined my trip, Customer service doesn't pick up the phone"
Cons: "Bed was incredibly uncomfortable in first class. It was like sleeping on the floor. People talking loudly in the bar late into the night, which made it even harder to sleep. Didn’t sleep a wink on this 10 hour flight."
Cons: "Arrived 1:10 min begore departure. Customer service reps quoted me with No Show. When asked they have no courtesy to answer. Both the rep over the phone and the rep at the airport were horrible. Did I say I was traveling business class? You could imagine the economy"
Pros: "Entertainment Meal service and quality"
Pros: "Everything was as or better than expected. Did not have high expectations, because price was so much less than other airlines. Crew was friendly. Was pleasantly surprised all was good. Was expecting extra fees, (from reading reviews) but had none. Virgin checked bags all the way through, even though tickets were unrelated (and my online checkin said I would have to recheck baggage for second flight)."
Cons: "Seats are small in economy. I was lucky it was not a full flight, so I had two seats. The entertainment system was a. It confusing to manage, but the choices were good. Food was ok; but not worse than would expect."
Cons: "10 hour delay in Brisbane was terrible"
Pros: "Friendly crew, clean, well presented cabin."
Cons: "Flight was late (again). Food was very little for an international service (small packet of pretzels + savoury muffin."
Pros: "Nothing. The whole experience was horrible."
Cons: "I didn't make it to Siem Reap because the first leg of the trip from IAD to London was cancelled by Virgin Atlantic after it was fully boarded. The excuse was that a flight attendant had food poisoning and was unable to fly and so the entire flight was cancelled. The Virgin team seemed unconcerned and showed NO sense of urgency to try and get people rebooked. Their solution was to rebook everyone on an evening flight the next day. If a passenger was only going to London, that was probably fine. But for people with connecting flights -- or like me with multiple connecting flights -- that wasn't acceptable."
Cons: "Flight was an hour and a half late boarding, sat on the tarmac for 45 minutes, and there was no offer of complimentary beverages. Very barebones level of service."
Cons: "My flight was cancelled due to technical problems! Hope to be on another flight today as I missed my connecting flights too!!"
Pros: "Nice airline, great crew and service."
Cons: "Leg room and space was great but the seats could use some more cushion."
Cons: "They switched my gate 5 times and lost my baggage."
Pros: "Francesca was the flight attende t that I had most the most interactions with was very friendly and warm."
Pros: "Great Service. Truly enjoyed Economy plus!"
Pros: "Very polite and helpful staff."
Cons: "Very small leg room"
Pros: "Smooth flight"
Cons: "My economy window seat was just too cramped for a big guy on a nine hour flight"
Cons: "My headphones and those of my neighbors did not work."
Pros: "Staff was top notch in service and kindness"
Cons: "Seats need more padding"
Pros: "Nothing because I was given a middle seat"
Cons: "6'4 and I get a middle seat.."
Pros: "Everything was great and I truly enjoyed this flight."
Cons: "I couldn't rank the food or entertainment as I didn't try the food since it was for purchase only, and there was no entertainment offered."
Pros: "Easy check in and boarding."
Cons: "Uncomfortable seats and poor food."
Cons: "BYOjet cancelled my flight"
Pros: "Flight crew was awesome in premium economy"
Cons: "The plane was really dirty!!!!"
Pros: "The space you have with your legs is sufficient and the chairs are very comfortable. The food was really nice. I enjoyed the trip, although it was a long one."
Pros: "Everything was great ! The staff very nice and the plane is absolutely amazing .."
Cons: "We paid for extra leg but there was no difference between normal and extra .."
Cons: "Why are there no plug-ins?! That was very disappointing..."
Cons: "Let's see, my connecting flight was delayed. I missed my Sydney flight so they put me ona flight to Brisbane which was actually pretty great. Then, oh then they lose my bag. Two days later I guess is an appropriate time to then put it on the next flight? What? My bag is 20 pounds, smaller than a standard sized Dachshund. And low and behold they said I can spend up to $50 on necessities. Too kind, virgin Australia, too kind."
Cons: "The cabin was extremely dirty, the food was awful."
Pros: "Food and beverage choices excellent"
Pros: "The cabin crew were very obliging and attentive. The seating was very reasonable for coach."
Cons: "Hand luggage was excessive and the overheads were full and the flight was not full."
Pros: "There were lots of choices of movies. The flight was only half full, so I got two seats together to stretch out."
Cons: "The cups for water and juice were very small."
Pros: "There was no food or entertainment, but for such a short flight that's fine"
Cons: "It's so confusing when they list Virgin and Delta interchangeably, when you're not exactly sure which you're going to get. And in my experience, there is a huge difference between the two, so I prefer to know exactly which airline will be servicing me. Just be more clear in listing on flight info. This was not a Virgin flight, it was a Delta one."
Pros: "Very attentive and friendly crew! The plane was nice and clean, nice purple tinted lights. They served us plenty of complementary meals, snacks, mints and drinks. The in flight entertainment was the best I've seen yet: movies, tv, music, games, all recent and easy to use. We will definitely fly Virgin Atlantic again!"
Pros: "New boarding system of putting your hand luggage on ready was good."
Cons: "You have to pay for food and entertainment even though flight over 4 hours."
Pros: "Crew were great and friendly."
Cons: "Not enough room in the seats and not enough leg room. Unable to sleep as we could not get comfortable. No where to put rubbish when eating the meals etc."
Pros: "Everything was great though navigating through the inflight entertainment could have been easier..."
Pros: "The crew were wonderful."
Pros: "Boarding was efficient and the crew were nice."
Cons: "the seating is horrible. it was the tightest seating I've ever experienced."
Pros: "Very nice airplane and pleasant crew"
Pros: "The crew is excellent but the seats are not comfortable enough. There should be a way to balance money and comfort,not just placing people in seats they do not fit into"
Cons: "Nothing,just the seats. Cleanliness was perfect"
Cons: "Klm is the best, even on a 40min they served small breakfast."
Cons: "Wifi on klm"
Pros: "A flight was delayed due to weather conditions and we had to sit in the plane for almost an hour, BUT information sharing from the Capitan was sufficient and on-time. Very good job from pilots. Leg room in economy - I was positively surprised, very decent leg room! Thank you for providing it."
Cons: "I flew economy and all was good and appropriate to the level."
Pros: "Loved the smooth ride."
Cons: "Bathroom was pretty nasty"
Pros: "Almost everything, especially the crew."
Cons: "Don’t feel like anything should be better to be honest"
Pros: "The crew tried to be helpful but were equally frustrated with the ground crew."
Cons: "Follow your own policies. Allow people to board (economy plus) with their hand luggage who have followed all the rules and chosen a seat in the front of the plane. My daughter and my KLM approved baggage were taken by the boarding crew while allowing other passengers to go with more than allowed"
Cons: "Half the screens were not working - crew were made aware but nothing was done. Vegetarian choices were poor to non-existent ; I witnessed crew insist to a passenger that there were no vegetarian options! They finally cobbled something together for him but not a pleasant experience"
Pros: "Service and crew amazing friendly and went out of the way to Make u feel special even the pilots gave updates thru out the flight"
Cons: "Not being to help on the ground in Copenhagen with delta issues"
Pros: "Newer plane, crew was amazing, seats were adjustable"
Cons: "I was seated next to the restroom, which is not a pleasant experience for an international flight."
Pros: "Comfortable seat, great crew."
Cons: "Flight delayed, no USB port and no entertainment"
Pros: "The space at my feet with the chair in front was a bit akward."
Cons: "Not being seated next to small kids. Perhaps they should have a separate section? ;-)"
Pros: "The crew was great! The food was also much better than other airlines. And passing out whole bottles of water was much appreciated."
Pros: "Like the overall KLM experience"
Cons: "Food could have had better quality and the stewardess served it all at once versus in the various courses."
Cons: "Need more leg room!!! Larger meals needed."
Cons: "No reading light in my seat..."
Cons: "Poor food, flight attend and finally baggage missing. Overall experience is extremely bad."
Pros: "short, sweet and to the point. 1+ hour flight is usually an easy hop."
Pros: "The staff tried to help me when it was evident we would not arrive on time"
Cons: "The connecting flight is too short of a time. We were late out of LAX and I missed my connection and had to sit in airport for 5 hours. Missed my grandson’s third birthday party. Just made me sad as Travelled from far to try to make it."
Pros: "Everything was great! Crew incredible. They acknowledged my wife’s birthday and made her feel special. Food was ultra salubrious. Loved the big screen monitor."
Cons: "No complaints about anything."
Cons: "The cabin crew was racist. She told me to move back from an empty seat just because she wanted one of the guys ( from her country ) to set on it! Very rude and racist."
Pros: "I enjoyed the attention to detail and comfort. Helped to make the flight easier to handle."
Pros: "We are guessing they either overbooked or they didn't have sufficient passengers on a Tuesday afternoon who's final stop was Glasgow. They rebooked him for 1200 the next day. DFW to MN, St Paul to Schipole, Amsterdam to final destination, Glasgow. So he ends up having to pay for another Lyft back to our apartment in Dallas, then another additional one for the 12 noon flight the next morning. If he didn't have family living in Dallas, he would've incurred a hotel fee too."
Cons: "He was bumped to the next day due to his flight being cancelled. Then re-booked the next day, with an additional layover. Then due to a 32 minute layover that left 3 minutes sooner..."
Pros: "Nothing really"
Cons: "Flew KLM 27 years ago and the airlines seem to be stuck in the same era. Food is poor quality... Have you recently checked the Gulf carriers."
Cons: "Unaccompanied minor flying to Lisbon overnight. Bag was lost. No real effort to assist. Bags of unaccompanied minor should be treated with priority."
Pros: "The cabin crew were pretty good. That's about all that was good."
Cons: "I paid almost $400 for upgraded seats. When I got to the airport-- no seats-- both ways!! i didn't even have regular seat assignments. I had to choose from the last few seats available. The ticket agent, the gate agent and the cabin crew all did nothing to make up for the fact that their system screwed up and stuck me in a cramped coach seat in the back of the plane for 11 hours-- TWICE! Beyond that, KLM must have one of the oldest fleets in the sky. Both ways LAX->AMS->LAX, I was on a 30-35 year old 747 with no wifi, no power and a ten-year-old entertainment system. Never again."
Pros: "Entertainment was good, and crew was very nice and accommodating. Flight was very comfortable and smooth."
Cons: "The food was okay, not that great."
Pros: "From pre-boarding, to boarding, to the food, and the attentiveness, everything was top notch! The cleanliness of the plane was only topped by the friendliness of the crew."
Cons: "The flight was marked at almost 11hrs but ended up being only 9...not a negative other than it meant not spending as much time on board!"
Pros: "staff was fine"
Cons: "old old plane, very uncomfortable. Tiny bad screen made movies pointless"
Pros: "Crew was friendly..business class seat was very comfortable and seemed wider than most Nice power outlets great entertainment system"
Cons: "Row 6 in business is after the first 5 rows and Galley and restroom. Very awkward"
Pros: "The crew service is impeccable. Ground services very friendly and professional."
Cons: "The seats are very uncomfortable. The individual screens are simply outdated like you basically will damage your eyes looking at them. No chargers for phones."
Pros: "Catering is ok"
Cons: "Seats comfort really old school"
Pros: "Everytime she passed she was hitting me or I had to hold my drink so that she wouldn't knock it off"
Pros: "Everything was good. The crew was very friendly and attentive. The plane was comfortable, with great entertainment on the personal screens. The food was delicious. Flight was on time and actually arrived early, but then we had to wait for a gate (not the airline's fault)."
Cons: "No complaints at all."
Pros: "Excellent service, excellent food."
Pros: "Boarding was very efficient."
Cons: "Limited movie selection. Crew seemed stressed. Gave me wrong meal and then swaped for the right one. I asked for Diet Coke and was given white wine. Food quality was not good."
Pros: "Unexpected surprise--even on a 1 hour flight at noon, they gave us a sandwich!"
Cons: "I slept didn't have snack offered and no entertainment"
Cons: "Very slow service. I wanted to by several goods from duty free. But crew served only first 20 rows of aircraft."
Cons: "Taking off late caused me stress because I had transferring flight within less than two hours in transit originally. So we arrived later about 50 minutes so I had to manage my situation and find my next gate and be on time. And an other thing that I disliked was that I was allowed to have only one baggage which was very unusual for international flight between two countenances. And the crew was not polite enough so she made fun of my Cary-on. In short, I expected more from KLM which is famous for them being "Royal" but not acting as one of them."
Pros: "Staff was excellent. Entertainment options pretty good."
Cons: "Seems very dated. Business Class felt cramped and not very luxurious."
Cons: "While dropping off my luggage, the staff confirmed that the booking made and paid for was indeed a emergency exit seat. Once on board the seat did was not an Emergency exit row."
Cons: "The food was inedible--from the chopped RAW potatoes to the slimey, tiny bit of pale turkey. It must have left a foul taste for the crew, too, since they were cold and unwelcoming."
Pros: "on time great crew"
Cons: "small seats with very limited foot room"
Pros: "The conform and easiness from flight to flight."
Cons: "More food options."
Pros: "Excellent selection of movies and the dinner was very good."
Cons: "Breakfast eggs and mashed potatoes were wet and too watery."
Pros: "The crew"
Cons: "No delays. Had delays on both flights."
Cons: "Same problem with first flight, was charged again for checked luggage because I have a connection in Dallas even though the ticket was purchased at the same time"
Cons: "Getting an upgrade"
Pros: "the crew was very gentle."
Cons: "I could not get my chair in a more confortable position to sleep, it did not work. Because of that my 6 hour and a half trip was very long and unconfortable and i ended up with pain in my lower back."
Pros: "Perfectly on time both ways!"
Cons: "Crew was less than friendly"
Cons: "Mexico City Airport has one of the worst customs I've encountered. The people who work there don't look out for people with connections to other flights. AeroMexico had no one waiting for its passengers."
Pros: "The only thing I liked was that the airplane seats in both airplanes were comfortable."
Cons: "Their system says one thing but in the airport they charge you otherwise. I had purchased my ticket with 2 checked bags allowance only to go to the airport and pay 235 because apparently I didn't!. And I had called not once but SEVERAL times to confirm that I had that 2 checked bags allowance. Furthermore, they told me I would have to wait for my bags and transfer them to the connection band, but guess what? I waited an entire hour for my bags only to be told my an airport employee not even a Aeromexico one, that most likely my bags already went to their destiny. My flight was in 1 hour from then and I almost lost it thanks to them giving incorrect information to their customers."
Cons: "They didn't make announcements at the gate, no last call for boarding, etc. They also changed my departure time out of Lima, which caused me to miss my connection in Mexico City and caused a 5 hour delay."
Cons: "No spacefor carry on bag"
Pros: "The available entertainment, the amenities, there was no upcharge for things like the ear buds. Bilingual staff that was able to communicate with all guests."
Cons: "Nothing to comment"
Pros: "I liked the entertainment center and the staff service"
Cons: "They don’t put something to eat between meals Like other airlines that you could get up and grab"
Pros: "I really enjoyed this subsidiary of Delta Airlines and was happy that the level of service from the flight attendants was top notch. None were snarky nor annoyed to attend to the passengers. All the flight attendants were very nice and gave me good vibes about their flight crew.I will be flying AeroMexico again."
Pros: "New airbus. It is quiet & comfortable. Free snacks. Good selection of free movies."
Cons: "That our boarding gate was changed. I had wheelchair assistance so it was a little scary hoping that the assistant would come get me in time. It all turned out OK ."
Cons: "Aeromexio did not include my name in the passenger list. And it cost me 2 hours detained upon arrival in Portland"
Pros: "Helpful check-in in Mexico City."
Cons: "When i got to the airport they said i had the wrong passport so I couldn't go and i can't get a refund!!!!!!!!!! I didn't know that my card passport wasnt allowed I wouldn't have booked the trip. I'm very very upset. I took my vacation from work and didn't go on my vacation."
Pros: "Same as above"
Cons: "No issues"
Pros: "Organized and professional instructions always in both English and Spanish. The Cancun airport is the cleanest airport you will ever see."
Cons: "Immigration in Mexico City was way too long 2+ hours in line with backed up restrooms the entire airport smelled like sewage."
Pros: "Lots of newer movies to watch."
Cons: "Gross food, ended up in the safety exit seat so couldn’t have anything with me.. not even my pillow and the seats can’t recline. Most uncomfortable flight ever ..."
Cons: "My flight was changed..."
Pros: "It didn't crash"
Cons: "It boarded a half hour after it was supposed to depart, and took off an hour late, with no explanation ever for the delay. Also, at one point in the flight, the 2 flight attendants in the economy section were seated and asleep - I had to wake one up to get something to drink. And she wasn't very pleased about it. But I would think that is a safety violation that no flight attendant was awake and alert for some period of time."
Pros: "It was cheap price"
Cons: "Connection took longer, my luggage did not arrive, depatures were one or two hours delay."
Cons: "They screwed me on my baggage, they are the slowest, most untrained people I’ve dealt with. Worst check in experience. No matter where you fly, no matter what day you will be delayed. Canceled flights, re-routes .. you name it. Poor customer service to top it off."
Pros: "Staff on board was friendly and professional"
Cons: "Check in counter was closed more than an hour before flight even though electronic tickets weren't working!"
Pros: "i like the chairs,screens individual, food, the crew and cleaning the plaine"
Cons: "Typo in my boarding pass-- spelling of my name-- so confusion and delay with TSA. YIKES-"
Cons: "It’s both a low cost airline (they charge you per bag) but with the prices of a high end airline. Makes American Airlines look like Singapore Airlines. Sucks big time"
Pros: "The seats were nice, the plane had tv's, and it looked high end for an economy ticket"
Pros: "Entertainment was good, as well as the crew"
Cons: "I got sick with the food, and the flight was delayed, I'm visiting just for the weekend, so time is very important to me, if you add this two issues, well it's not the best of my trips"
Cons: "They cut my luggage bag and stole me. Below a list of my missing items: -A big cut on the back side of my luggage (Brand: Brics) -1 safety lock "Brics" (Italian original, same as my luggage brand) -3 shirts Calvin Klein -1 jeans Calvin Klein - 2 tie pins Montblanc - 1 pair of shoes Calvin Klein unfortunally I did not realize about it until I arrived to my hotel room and unpack my things. I have created a report but they did not even told me if they will pay me back for my things. By the way I use a flight at least 10 times per month ( MX / US / and sometimes Europe)"
Cons: "First of all flight attendants were unfriendly and trying to sell lotions to sell watches and lotioMexicons like if you were in a flea market."
Pros: "The snack - such as it is - is certainly a step above what I get when I fly the same route on United. Also the entertainment system is much better, and free! Cabin staff are friendly and efficient. The seating is about the same as on every other airline. I was in steerage for the Mexico City - San Jose leg. A lady was seated in my window seat when I boarded, and seemed surprised when I insisted on reclaiming my seat (She had the middle seat). In contrast to Mexico City, the San Jose airport is a model of efficiency. Immigration is rapid, luggage comes out on the carousel in good time, and best of all there is a duty free shop right in the luggage claim area, so it is unnecessary to buy liquor ahead of time."
Cons: "Mexico City is a terrible airport to have to pass through. Everyone has to go through Immigration (similar to US airports in that regard) even if just in transit. However, they have few officers there, and almost half of the available booths weren't even manned. The result was chaos, with the immigration hall filled with grouchy travellers, and other travellers stuck in aircraft waiting to disembark. Expect to be stuck in Immigration for a minimum of an hour after landing; maybe plan on 1 1/2 hours just to get through Immigration and Customs. And if you are making a connection, whatever you do don't go through the sliding doors on the other side of Customs - I made that mistake once! I speak Spanish, so the following comments are not coloured by language difficulties ... Security staff are unfriendly. While there is supposed to be free wifi in the departure lounge, I couldn't figure out how to use it. A gate agent told me there wasn't any free wifi, all the time standing beside a sign that said there was. I was also singled out for a spot check of my hand luggage right in the jetway. The unfriendly lady doing that search so disarranged my stuff that I couldn't find my Kindle when I got on the plane, so was without my planned reading material."
Pros: "Great flight"
Cons: "I dint like the atention of the travel agent because I could not change the return and had to buy another tiket for my return, and Im afraid that would be a problem to ask him to reused my portuon , I didnt used."
Pros: "nothing at all"
Cons: "Our flight was cancelled about 20 minutes after the departure time for an overnight flight. We spent 2 hours in line waiting to talk to an Aeromexico representative, by which time any chance of getting on another flight was gone because it was too late in the evening to get another flight. The BEST option they could get for us was for us to drive 3 hours to another airport at 1am to catch a 6am flight and 2 additional flights after that with another airline. We were told that when we arrived at the Austin airport, that a representative could refund us the money for the car rental before our flight. However, there was nobody at the Aeromexico counter at the airport. We called the "Customer Service" number and the lady could not help us at all in ANY way except for offering to sell us another ticket.... needless to say, worst customer service experience. When we arrived, our bags (which were carry-ons that were taken from us at the gate) didn't make it with us on the flight, so we had to wait another 2 hours at the airport for our bags. Needless to say, worst travel experience ever."
Pros: "I loved this flight. I took 2 other airlines within a few days and this was the best experience. Short check in lines no hidden fees very organized and plane left right on time! Played a good movie and provided headphones and snacks which where pretty good. Great flight!"
Pros: "Received a notification (good) from kayak that flight from Puerto Vallarta to Mexico City was changed by 2 hrs 26 minutes., Aeromexico did NOT consider connecting flight to JFK. 50 minutes with 2 TSA checks no elevator and 4 flights of steps with carry on baggage and cross the entire airport for gate 59 from transport gate for passengers with age and medical issues. Unable to reach airline prior to airport arrival. Unavailable. Finally was told by customer service that if I hadn't gotten in an earlier flight we would have missed our connection"
Cons: "Unavailability of personnel in English. Given misinformation when I finally connected to someone. This is a recurrent problem. Friends actually missed the flight one week prior with same travel itinerary"
Pros: "Found tickets to Mexico cheaper than any other place."
Pros: "Great service. On time."
Pros: "The crew They were nice."
Cons: "The food"
Pros: "Flight was quick"
Cons: "Entered the plane off the tarmac along with hundreds of mosquitos"
Pros: "Food. It was nice to get something more than nuts."
Cons: "No personal entertainment."
Cons: "The check in"
Pros: "The crew"
Cons: "Again the staff was rude and disrespectful at the gate and on the plane."
Pros: "Our flight was delayed but we got to our destination early. Lots of turbulance but the pilot flew in such a way that you barely felt it."
Cons: "Took 2 hours for the bags from our plane to get to the belt. Landed at 10:30pm and didnt get our luggage until about 12:45. There was 2 planes that landed right after us and all their baggage was on the belt within 10 minute!"
Cons: "We love everything was our first time and was excellent"
Cons: "One of the worst experience I’ve had, if not the worst. Lack of communication between flight attendants at gate was the main reason for missing our flight, after 2 delays from the previous flight. When we got to the gate they closed it at that moment, earlier than it should have. A Mr. Fenney, person in charge at the gate, didn’t help much. Just went through the motion and as slow as possible trying to help us. It seemed he just wanted to pretend he was helping us. Worse was his attitude when telling is the gate has already closed, didn’t do anything to help us, nothing at all. We had to literally get information out of him. We then went to customer service were the same thing happened, a lack of care that we missed our flight due to things out of our control. Even to the point where the agent told us “be sure to be there on time this time”, like if it was our fault we missed it (we told her the details of our situation). Till this point they don’t seem to care. They left about 15 people, that i know of, hanging. If they had better comunication between gates and waited a miserably 5 more minutes (although they closed the gate earlier then they should have) everyone would have made it. Throughout the whole process we noticed that american airlines employees did not care that many on that first flight had connection flights. They were just going through the motion, slowly while all of us were a bit desperate knowing that the layover time was going to be very close."
Pros: "Staff and food"
Cons: "TSA lack of checking my suitcase in a timely manner caused us to lose our connecting flight to
Pros: "The crew was very nice"
Cons: "The food"
Cons: "When I reserved in Kayak it said it included luggage!! I was charged 65 pounds!!! I need a regund for this!!!! Please let me know what to do!!"
Pros: "Good smooth journey"
Cons: "There was no entertainment"
Pros: "No entertainment and no vegetarian selections in the menu unless you book in advance again the plane was dirty"
Cons: "I had a connecting flight from London to Madrid. Not only was the flight to London late over an hour, because of the security check point and liquid quantity confusion I was late to the connecting flight to Madrid and had to take a later flight which made me late to my meeting but on top of that I had to get rid of some of my stuff because it was over my limit on liquids. Very frustrating!"
Cons: "It is a flight operated by Iberia and business class doesn’t really feel like such"
Pros: "The plane landed"
Cons: "Seats not comfortable; wasn't brought promised water, landed with headache as a result. Flightlate"
Pros: "Todo fue prrfecto"
Pros: "The man at the customer service desk in london airport was nife."
Cons: "I missed my flight because of an issue with airplane coming from lax to london. All i got was a 5 euro voucher. And i was meeting someone at madrid airport and neither of us had any way of getting in cotact with each other. It was a freaking nightmare."
Pros: "Food good! Crew friendly"
Cons: "Food was great and plentiful! The crew were friendly and helpful. Seats were compact. But that’s usual for airlines. Plan extra time for customs...aaaaugh!!!! Two hours! I’ve never had to wait that long before."
Pros: "The flight from SFO to London was excelent. Espessialy crew members who Were very caring and helpfull and really nice. The food was very good, as well as entertainment choices. The flight from London to Madrid was ok. The flight was delayed but the captain kept us updated. We were comfortable waiting on the plane. The were no food (only for purchase) nor entertaiment on board, not actually needed since its a short flight. The crew presense was almost non-existent. They were staying or sitting there but, for example, didnt try to help family with crying little son. Im sure that crew ladies from sfo/madrid flight would do. Overall very pleasant experience."
Pros: "Service was excellent"
Cons: "Food was served cold. They came back later and offered it hot, but it was way later."
Pros: "I took this flight to Madrid after missed the connection from a delayed takeoff. It was spacious l!"
Cons: "The crew did not get my luggage on the plane in time so it was left in London for a day and I had no luggage."
Cons: "no complementary drinks, coffee, snack, nothing? not very hospitable"
Cons: "Already jet lagged, cranky, and pissed off from 1st leg of trip. 2nd leg was on an aircraft with little entertainment options. Also was forced to check my carry on because flight was packed. I hate checking bags which is why I travel light i.e. 1 carry on and maybe a backpack."
Pros: "It was short, but delayed. Good security-very thorough although under-staffed"
Cons: "Uncomfortable seats, NO free beverage or snack. Flight attendants were ridiculously busy with running credit cards for passengers who bought food/etc that others could not even get to the toilets. NO entertainment at all. Felt like United but at least no one yelled at me ir hit me."
Cons: "The food , it will be great to have a salad option ."
Pros: "They reconnected me very quickly"
Cons: "Missed my flight"
Pros: "The stuff was very friendly"
Cons: "Very uncomfortable seats"
Cons: "Seat uncomfortable. Again, no free wifi in the XXI century. Hello !!!"
Pros: "very friendly and helpful staff. by chance small upgrade to comfortable seats next to the emergency exit."
Cons: "no food, no entertainment system, no facility to charge cell phones."
Pros: "exelant crew ans service"
Cons: "overprice for extra bag"
Cons: "The plane is not comfortable. Especially the number of toilets is very small: only 1 (ONE) on each side in the touristic part. And it is on the flight London-Las Vegas (10 hours)! One has to go for taking some drink himself. Not enough drinking was suggested during the flight. The screen is very bad. No real choice of movies."
Cons: "20 min delay. Old plane"
Pros: "The food and entertainment options were both above average."
Cons: "The flight was being run by Iberia, not British Airways. Iberia has a policy which did not allow me to check in without proof of a return flight. Unfortunately, my travel partner had booked the return flight and did not share the details with me. I was not able to reach my travel partner and, as such, was forced to buy a new ~$2,300 return ticket on the spot in order to provide the necessary proof. This was an extreme inconvenience, as I nearly missed my flight. If Iberia or British Airways made its travelers aware of this policy in advance of their check in. I have no intention of flying Iberia ever again."
Cons: "This flight was even tighter and my space even smaller. We were on the first row after business class. Not only was I extremely tight with no way to get out of my seat, but we had a curtain in our faces. I found that to be extremely uncomfortable and quite useless. This flight had no TV and no other means of entertainment, having the seat in front of us so tight that I could not even move my legs. Fortunately this flight was only a couple hours long."
Pros: "Comfortable flight"
Cons: "No basic items such as water and coffee. I have to buy them!"
Cons: "The flight was awful! Boarding was unorganized. Once on the plane, space was TIGHT! I have flown with Iberia before and had leg room and TVs behind the chairs. This was not like this. Seats were uncomfortable for an 8 hour flight, smelly, and flimsy. I have never been more uncomfortable. The crew were nice but one was very rude to a passenger snapping at him and all ignored a very drunk man on my flight as much as possible. This man was very disruptive for most of the flight singing, shaking seats, touching other passengers, and walking about the flight. I did not feel safe at all! The staff would tell him to sit down, walk away, and he would be instantly back up. Staff would see this and ignore. I had no idea what to do. I felt unsupported and unsafe. The flight had constant turbalence to go along with it. To the point that they canceled dinner. I wanted to kiss the ground when I got off the flight. This was absolutely miserable. I could not be more disappointed."
Cons: "They are trying to optimize seats in the plane and I could barely fit in the space provided in the plane. Really unpleasant flight"
Pros: "didnt remember a single thing from this flight because I was passed out from exhaustion after not being able to sleep at all on the previous flight.... this flight was run by iberia, and the seats were delightfully simple compared to the atrocity in the BA world traveller section"
Pros: "ORD -> MAD The flight was on time, it boarded on time, it took off only a few minutes late (you can blame that on incredibly crowded ORD). It landed, on time, to an empty terminal. The plane itself was new, very clean, and very well kept. The crew was friendly and spoke a wide variety of languages, including English, French, and of course Spanish. They had no issue with Latin American Spanish or European Spanish accents, which is a concern for some. Overall the flight got me to my destination on time, in one piece, and without breaking the bank."
Cons: "The seats, oh the dreaded seats. In economy class the seats are the most uncomfortable thing you can sit on for 8 hours. If they replaced them with plastic folding lawn chairs, you would have a better time. But that is what you get for flying coach."
Pros: "Food options"
Cons: "Sold as British Airways, but actually an American Airlines flight No staff at BA counter for check-in. Had to go to American to check-in (worked this out myself) When printing tickets for check-in, was not supplied with bag tags. Had to approach counter for staff to print bag tags. Seat monitor was small and poor quality Limited movie selection"
Pros: "Service of drinks and food."
Cons: "It was too cold also with a blanket."
Cons: "Flight was cancelled due to air traffic"
Pros: "A nice surprise for the kids. Movies are all free in any class of seat. current blockbusters are in the choices. The children's choices were great as well. A dinner was included again for every class of service."
Pros: "Ease of location of airport"
Pros: "Flight was delayed 4 times, but communication about this was good so no one was kept wondering. Overall, the crew were attentive with smiles...sometimes that makes all the difference in the world. Movie selection was good for a long flight."
Pros: "puntualidad y servicial"
Cons: "En el aeropuerto la recogida de la maleta venía con otro número de vuelo, me tocó ir a información a averiguar."
Pros: "I got to Madrid safely"
Cons: "The crew on this flight were indinfirent towards passenger especially the male crew members. When I asked help for my little bag of souvenirs it was thrown with disregard."
Cons: "not even enough room for my upper legs to fit. I am not even 6 foot tall and my knees are bruised from hitting the seat in front of me"
Pros: "I enjoyed nothing on my return flight. Unlike my journey from Madrid to London which was on British Airways"
Cons: "Sad to say my journey back to Spain was with Iberia not British Airways. The flight was noisy and I was disgusted to have to pay €9.10 for my snack which consisted of a dry (non-buttered) baguette with a slice of tasteless tortilla and a can of cola"
Cons: "British Airways staff on counter had a very poor care"
Pros: "Modern plane, fast boarding and decent service. Very quick flight to Madrid."
Cons: "The food was mediocre and not that much. The seats aren't comfortable for sleeping. Iberia lost my luggage on the connecting flight I had right after."
Pros: "American Airlines ground and flight crew were professional and polite. Seating was excellent. Plane was very clean and well kept. Selection of entertainment was superb."
Cons: "Lighting was on for the entire night flight."
Cons: "They lost my luggage and I still had a 4 hour train ride to go. My luggage made the transfer in LHR BA scanned claim checks and confirmed they had them. This was on Friday, I finally picked them up on Tuesday. They never called me, and it cost me a €70 taxi. Not happy with BA or Iberia."
Pros: "Everything, especially the kind service of the attendants. After beverage service with lite fare, attendant asked if I'd like more to drink. I was not in business class, but I no one in the seat next to me which made for great comfort. Overall, great experience with American."
Pros: "Was on time"
Cons: "Food, seat"
Pros: "Crew was very nice. Plane was clean."
Cons: "Tight squeeze into seats. TV selection wasn’t mainstream programs - nothing of interest to an older person."
Cons: "2 of our screens didn’t have audio working so couldn’t watch movies :-(. - assistants rebooted the systems but that didn’t help :-("
Pros: "The plane took off and landed on time. Because airlines have so games their system by setting expectations of on time arrival so low that it is nearly impossible to not exceed them."
Cons: "The plane was so old the overhead lights didn’t work in our section (who failed to check that??). The overhead bins fell open at landing and things almost fell on people’s heads. There was subpar entertainment options that hadn’t been updated since at least the 90s, which was made even less acceptable since it was literally the only option for entertainment on a 7+ hour flight when none of the overhead lights worked. For a ticket that cost more than $1200, the failure of the airline on nearly all levels to provide standard services was completely unacceptable."
Cons: "Flight was delayed"
Pros: "Overall crew were pleasant, boarding organized"
Cons: "Besides being 2 hours delayed, we stayed 10+ hours crammed in very small seats, causong poor ability to rest the whole flight. Very unpleasant and painful for such a long flight."
Pros: "The plane was new and clean, the staff was extra nice, there was a tv screen in each seat. The flight was very much on time."
Cons: "The food is so, so. The seats are extremely narrow"
Pros: "Absolutely no part of the flight was comfortable or enjoyable."
Cons: "The plane itself was clearly an older model, lacking many amenities I’ve come to expect flying coach. The overhead compartments were too small for larger carryon luggage, and no one on the crew alerted passengers to this. Thus, many passengers had to go against the traffic of those still boarding to find space for luggage. My seat was at the back of the plane so I had to spend close to 15 extra minutes walking back to the front against boarding passengers to find a place to put my luggage. A simple warning from the crew when I boarded would have prevented mine and many others unnecessary trouble simply boarding. During a very turbulent flight, the captain nor the crew made any announcements about turbulence, our safety, or our progress. Also during the flight, one of the flight attendants got into an awkward verbal spat with one of the passengers. Completely unprofessional and bothersome. Additionally, I had fallen asleep when dinner was being first served, but woke up before it was finished. A flight attendant approached me and asked if I’d like a dinner to which I replied “Yes”. The flight attendant never returned with a dinner for me, thus I did not eat the dinner, which I had paid for. Lastly, and perhaps most disturbing, was what transpired when a passenger had a medical emergency. With no warning, all of the airplane lights turned on and a loud “CODE RED” was announced over the sound system. Imagine being a sleeping passenger like myself, during a very turbulent flight, to be suddenly awoken to bright lights and a CODE RED shouted loudly over the PA. I’m not overexaggerating when I say that I was preparing for the worst. A truly terrifying moment that I am certain was shared with many others on board. To make matters even worse, as a flight attendant rushed to find a first aid kit (which she had trouble finding) she opened up the compartment over my partners seat and dropped a passengers ipad on her head. The flight attendant did return to apologize, but it was little consolation compared to the stress and panic the crew created. I have flown many times, and this was easily the worst flight of my life. American Airlines should be ashamed of the conditions they put their passengers in and they have lost two customers for good."
Pros: "When our flight was delayed in Denver the agent at the check in gate worked very hard to get our flight plans changed with as little impact as possible."
Cons: "We understand that delays happen but due to a delay on American Airlines we have lost our luggage and it doesn't seem likely it will be returned. We had five pieces of luggage lost during our flight from the U.S. to Spain. When we arrived in Madrid we were told that all five pieces had been located. When we went to pick them up the next day there were only four pieces at the airport. We were told the fifth suitcase would be delivered when it was located. It's ten days later and there's no sign of the luggage. It has taken multiple phone calls to get the information about the luggage correct. They assure me that they have everything correctly documented and then when I call back they haven't changed a thing. It has been a very frustrating process overall."
Cons: "We left two hours after scheduled departure bc 1) the plane was late from prior flight and had to be cleaned, 2) engine check delayed the flight, 3) strong winds forced the airport (JFK) to use only one runway for departures and so on top of our plane delays we were delayed an extra half hour bc of airplane traffic. No entertainment onboard, meaning no screen on back of seat in front for movies, tv shows, etc. Food options were poor, especially breakfast (too much sugar content in all contents of “continental breakfast” pack."
Pros: "Ease of boarding, friendly and efficient crew."
Cons: "Space was very tight, music choices were terrible, no plug to charge my phone, no individual screen for entertainment, movie screen went black half way through the movie I was watching and it never came back on"
Pros: "The food was good and the crew was nice."
Cons: "We were delayed for 90 minutes. And the entertainment options were awful for such a long flight."
Cons: "Late, missed connnection. Terrible"
Pros: "Not muchi"
Cons: "I ordered a gluten free dinner for my husband and even checked on I two days before and they didn’t have it. He basically had no dinner"
Pros: "The crew was excelent ! Very efficient"
Cons: "No wifi"
Cons: "Waiting for the bathroom I overheard a flight attendant telling the other one that she "wished that when she grew old she wasn't so damn stupid like some of the passengers on this flight". She wasn't even trying to be silent, which I thought was a bit shameless on her part and mostly why I'm writing this review. (Maybe she wasn't smart enough to think some of us understood English?) Very unprofessional."
Cons: "I was expecting to fly British Airways but instead I was booked on a American Airlines which flew me on an old shitty airplane. Never again."
Pros: "Flight only half full. Had both seats near window so could almost lay down to sleep. Crew was very helpful."
Cons: "The food had no taste and cold. The seats are not comfortable enough for a long trip."
Pros: "Pilots were excellent and flight crew was good."
Cons: "I signed up for a British Airways flight and American Airlines flew the route."
Pros: "The fact that there were recently released movies in the system."
Cons: "4 1/2 hr delay in out trip. Losing our connection and rude crew."
Pros: "Airline counter worker in Philadelphia reeassigned my seat twice so that I can get a window seat with no one next to me (thanks!). Tons of films on the free entrainment system."
Cons: "Someone attempted to claim the seat next to me and the flight attendant allowed him. Luckily he moved elsewhere after I objected. There were plenty of other empty seats."
Pros: "I liked evening meal!"
Cons: "Three hour wearher delay beyond airlines control. Crew and pilot handled well with safety number one priority. They communicated with us!"
Pros: "How expedite everything was and how helpful the aa personnel at the airport were. Flight attendants were efficient and friendly."
Pros: "flight attendants were great."
Cons: "The shared screens."
Cons: "Wifi was not working in the airplane unfortunately. You could connect to it but it was not working at all for anybody '"
Pros: "The crew was nice and helpful."
Cons: "It was 3 hours delayed and we ended up with an aircraft that was in the hanger. The economy seats were really tight, more suitable for a 2-3 hour domestic flight, not for a transoceanic 7 hour flight. I paid $81 for my seat since AA did not let me choose my seat. $81 for a seat that was really uncomfortable and with very limited leg room. I felt ripped off. There were common screens as entertainment instead of individual ones, very obsolete. This will be the last AA flight I will take."
Cons: "No wifi, no personal TVs"
Pros: "It was an ok airplane, entertainment system worked"
Cons: "The flight was delayed 2.15 hours and didn't even offered water or anything, after a while they said if we wanted we could go out of the plane... really bad!"
Cons: "Operated by American Airlines and the service was poor The air attendants just threw the food down and the flight was not even full Had to pay for drinks- never have to do this on British Airways. Not equal service considering they are partners"
Cons: "No personal entertainment systems. I ordered a low lactose meal and got yogurt which is high in lactose!"
Pros: "Pilot was good about keeping us informed regarding the delay in taking off. After boarding We were delayed 2 hours."
Cons: "Worst seat, legroom I've had in many years. Screens were few and too small and far away to be of any use."
Cons: "My flight was pushed back and I was never notified and I had to reschedule my flight completely from Vegas to Frankfurt"
Cons: "Liked it all."
Cons: "Don't have tv in seats hard to watching one tv"
Cons: "was not allowed upgrade! I only tasted the food it was not eatable. I am 70 years old and id rater starve to death than eat that food and no food to buy!"
Pros: "In seat entertainment"
Cons: "Boarding sequence"
Pros: "Nice crew and on time."
Cons: "Very old American Airlines plane, food never as good as Iberia. Not enough room for carry on. Entertainment system from 1960's"
Cons: "When we arrived at AirPort El Dorado, we discovered that our flight was cancelled/has been changed without warning us! They scheduled us a new flight with Vianca and Iberia: Bogotá-Madrid + Madrid-Brussels. My partner and I could not sit together on any of these flights! 1 of 10 hours and of 2 hours! I would NOT recommend AA to anyone! This was full responsability of AA!"
Pros: "The pilot was amazing!"
Pros: "The comfort"
Cons: "The food i have a pretzel bag that someone throw in the floir step on it and the give it to me"
Pros: "For a flight on a US-based airline, this was very comfortable. Much better than the current domestic tin cans. Flight was early"
Cons: "Flight crew giving instructions seemed to be forgetting everything and breaking in every 2 minutes to add a new sentence."
Pros: "Great flight attendants and agents, employees care about providing quality customer service to the consumer."
Cons: "No media device on the plane to provide entertainment and the seats are uncomfortable and tiny. My wife is 5'4" &120 lbs and found her seat uncomfortable...we were also sitting in comfort seats. It is 2016, please stop the madness of having coast to coast flights with no entertainment available."
Cons: "Food very salty and made me thirsty all the time. Asked for plain water and stewardess had to ration amount because she said there was not enough for dinner. So just gave me a small cup and said checked back after dinner."
Pros: "Crew was very nice and welcoming. I enjoy having more choices then just pretzels and peanuts for a snack."
Cons: "The boarding process seems like it is hectic and not very well planned. A lot of people still standing in line that are not actually boarding yet because they are not in the correct group. This made it hard to actually board and know where the line was. Once on the plane the seats just seemed very uncomfortable."
Pros: "Seats were okay. Only one hour flight comfortable. Good for the money."
Cons: "Walking up and down to get on/off the plane (small plane)"
Pros: "The flight was comfortable, and I was glad that it was direct without layovers"
Cons: "The flight attendants were a little stand off-ish. I sat directly behind a screaming toddler on a red-eye. Not that the airline had any control over that, but it was terrible."
Pros: "Very smooth flight. Friendly staff. Nice meal."
Airlines flying from Las Vegas to Madrid have enacted additional safety measures and adjusted policies to better accommodate travelers. Policies vary by airline.
Daily cleaning, installation of cabin HEPA filters
Masks required on board, masks provided
Social distancing seating
Middle seats unavailable to book
Testing for antibodies, testing for symptoms
Waiving of change fees. Search flexible flights