Great flight great experience
Long lines at TSA checkpoint.
The departure and arrival times were accurate. Actually we arrived about 15 minutes early.
There was only one individual checking people boarding. Two individuals at the boarding gate would have been even more efficient.
I know it's hard to make a 14+ hour flight in economy enjoyable, but more varied food selections and better/more current movies to choose from would have helped.
TV didn't work
The flight attendants were pleasant and courteous
The boarding was delayed and the boarding area was crowded, Boarding was delayed due to high number of wheelchair passengers. I was seated in an Even More Space seat, yet was placed beside a woman who was obviously suffering from some degenerative condition, and was slumped over towards my seat. The result was that I was uncomfortable the whole way back to Kingston.
Tons of delays. A 12hr flight took close to 36 hrs to complete.
We arrived on time but we did not landed. The pilot kept circling around Montreal and no information was provided to passengers.
The plane/Pilot got us home.
The seats were old and uncomfortable. The plane was old and had the drop down video screens. This was terrible- we couldn’t see the one closest to us, only the one further away. But any words on the further one, we couldn’t read. The staff on the plane were rude and made us seem like we’re a bother and unwelcome. We were scared to ask for anything.
No Kosher food option is unfair and not right.
La comodidad la amabilidad de las personas.
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