LNZ - NYC

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LNZ — NYC
Sep 24 — Oct 11
Round-trip
1 adult
Economy
0 bags
From?
To?
Fri 9/24
Fri 10/1

Good to know

Low season

MarchBest time to beat the crowds with an average 21% drop in price.

High season

JulyMost popular time to fly with an average 19% increase in price.

Average price round-trip

$658(avg. price over the last 2 weeks)

Good deal round-trip

$486or less

Good deal one-way

$772or less

When to book flights from Linz to New York

Estimated round-trip price
Average price per month
Flight prices as travel date approaches

Top tips for finding a cheap flight

  • Looking for a cheap flight? 25% of our users found flights on this route for $772 or less one-way and $486 or less round-trip.
  • The cheapest flight from Linz to New York was found 58 days before departure, on average.
  • Book at least 6 weeks before departure in order to get a below-average price.
  • High season is considered to be June, July and August. The cheapest month to fly is March.

FAQs for booking flights from Linz to New York

  • Most visitors from Linz will not be allowed to enter New York. Citizens and lawful permanent residents of the United States, certain family members, and other individuals who meet specified exceptions, will be allowed to enter the United States.
    Please find list of entry suspension for certain countries based on the last proclamation.
    Read more about travel restrictions for New York

  • Visitors from Linz are not required to quarantine after entering New York.

  • Visitors from Linz must present a negative RT-PCR (NAAT) or Antigen (quick-test) test taken 72 hours before departing to New York.

  • Passenger Disclosure and Attestation

    New York State Traveler Health Form

    Los Angeles Traveler Form

  • Masks: Recommended in public spaces and public transportation.

    Restaurants: Open with restrictions

    Bars: Open with restrictions

  • There are no direct flights from Linz to New York. The quickest journey takes 11h 15m.

  • In the past 3 days, the cheapest one-way tickets to New York from Linz were found on Lufthansa ($870) and Singapore Airlines ($1,140), and the lowest round-trip tickets were found on Lufthansa ($478) and Austrian Airlines ($510).

  • Yes

  • For Linz to New York, Tuesday is the cheapest day to fly on average and Thursday is the most expensive. Flying from New York back to Linz, the best deals are generally found on Thursday, with Saturday being the most expensive.

  • KAYAK is a travel search engine. That means we look across the web to find the best prices we can find for our users. With over 2 billion flight queries processed yearly, we are able to display a variety of prices and options on flights from Linz to New York.

  • KAYAK’s flight Price Forecast tool uses historical data to determine whether the price for a flight to New York from Linz is likely to change within 7 days, so travelers know whether to wait or book now.

  • Hacker Fares allow you to combine one-way tickets in order to save you money over a traditional round-trip ticket. You could then fly to New York with an airline and back to Linz with another airline.

  • Sometimes travel dates aren't set in stone. If your preferred travel dates have some wiggle room, flexible dates will show you all the options when flying to New York from Linz up to 3 days before/after your preferred dates. You can then pick the flights that suit you best.

Top 5 airlines serving Linz Hoersching to New York

Scores according to KAYAK customer reviews
8.6
Singapore AirlinesOverall score based on 3893 reviews
8.8Boarding
8.5Comfort
8.9Crew
8.6Entertainment
8.3Food
Airline reviews

Cons: Better movie selection. Better organized boarding in Frankfurt

Read more about Singapore Airlines

Cons: Better movie selection. Better organized boarding in Frankfurt

Cons: Boarding was delayed for 25 min and was no information for that. Otherwise everything was good

Pros: The crew is usually really good.
Cons: The ground staff at Frankfurt airport was not very good. Seemed slow lazy and difficult at times

Pros: Crew was amazing

Pros: Very cramped seats

Pros: Food, Entertainment.
Cons: Harder than usually landing

Pros: everything..Singapore airlines is a amazing airline !!! there is a reason why they are no 1 for so many years...

Cons: Flight was canceled. They moved passengers to the Lufthansa but didn’t tell us even though we checked with the counter every 20 min. Apparently a text went out that we didn’t get

Pros: Crew amazing. Seat super comfortable
Cons: Nothing!

Cons: Excellent service

Pros: Extra leg room, great service and good food.
Cons: The entertainment system feels dated (no touch screen) manual rewinding of movies, selection of movies

Pros: Lie-flat seats in business class
Cons: 4 hrs delay due to failure of Singapore Airlines to have a working plane on site at the appointed time. Even worse: chaotic deplaning with one crew member telling passengers to deplane and another yelling at them in the bridge for doing so. A mess of lines trying to get a new boarding pass for a rebooked missed connection—at the front of the line the agent said oh, you need to wait in this other line. Agents had no clue where to direct passengers and gave incorrect directions that necessitated more waiting. No updates to new flight time in the business class lounge. Once the flight was in the air, service was terrible. Attendants would ask for orders, then never bring them or bring the wrong thing.

Cons: Screaming children. Totally clueless, rude flight crew. Next time kids are screaming for three hours straight on a red eye, maybe offer the parents some assistance. Makes the “perks” like hot towels seem ridiculous when staff are completely indifferent.

Pros: Great service always smiling, flight on time, overall a great way to fly.

Pros: Singapore airline is amazing, great service and quality entertainment.
Cons: None

Pros: Cabin crew was top notch - even in coach they could not be more accommodating and customer friendly. US airline flight attendants don’t even come close to this team that truly serviced the cabin for 8 hours continuously without the typical hiding in the back of the plane and chatting. Very encouraging that genuine care in the air is very much alive and well on Singapore Air! I will fly them every chance I get!
Cons: That my flight had to end and I know my next US airline flight won’t come close to this kind of experience! Air travel doesn’t have to be a cattle herding process with peanut treats on cross country flights - shame on the US carriers - I strongly suggest they fly Singapore Air to see what true customer service feels like!

Pros: Finally, I could go to my final destination as planned by transmitted to Korean Air flights.
Cons: My first flight of JetBlue from Olandor to New York was delayed that leading to my connecting flights to my destination were missed. Now, my suitcases have been missed, too.

Pros: It's not the cheapest way to fly but it's a great way to cross the Atlantic. Seats are big enough for 2, really. Lay flat beds make the night crossing east tolerable. You really can get several hours sleep. The cabin crew is outstanding, patient, and extremely responsive to requests. Two meals served were excellent. Entertainment choices were complete. After a number of flights in Economy on other airlines I'm spoiled by Singapore Airlines and also by Business Class. And their fares seemed much less than others for the JFK to FRA route. Had no idea this level of luxury existed on an airplane.
Cons: My seat assignment was moved without explanation on our return flight, FRA to JFK. That was disappointing. The gate folks were apologetic but no real explanation given.

Pros: Crew
Cons: Food

Cons: Flight attendants were bot friendly, appearwd to be botheted when askes questions or requests were made.

Pros: Staff was polite and accommodating

Pros: I dropped my scarf and only realized after I was seated. People were still boarding and I told a young man attendant and he found it and brought it to me. And he was such a gentleman too! Wish I knew his name but it was Frankfurt to JFK 835am flight on April 3rd. Thank you again!

Pros: Everything was good
Cons: No complaints

Pros: Everything

Pros: Singapore was fine and helpful with a crazy problem JustFly created then didn’t fix.
Cons: JustFly billed the wrong price, then to fix that,created a new ticket with my name misspelled and failed to cancel the original ticket. We later upgrade seats via Singapore then discovered the duplicate booking and misspelling. To fix that JustFly cancelled the booking with the seat upgrade. Singapore restored our upgrade at the airport but only on one direction so we had to go through it all again.

Pros: EVERYTHING was great...from check in to the entire experience on board. Extremely friendly staff to delicious food and a great choice of beverages! Clean and tidy aircraft with lots of extra amenities. Pleasant flight, pleasant arrival. Always a great way to travel!
Cons: "Customs" at JFK came to an entire halt. All passengers where stuck in the welcome hall for 1h, without any information, why held there and why nothing was moving forward. All CBP booths were closed, but 8 (eight!) employees, who normally direct arriving passengers to the kiosk-machines where hanging out in two groups sharing private stories and having laughs instead of at least informing passengers, what was going on. Lots of passengers where outraged...a couple in their mid 70s in front of us had to sit down on the floor, since they had circulation problems from standing in line so long. Sadly, JFK isn't what it used to be anymore.

Pros: wide seats. great service. on time.
Cons: food was not as good as one would expect.

Pros: That the A380 was only 70%full, resulting in me getting three seats to myself. I was able to stretch out and sleep for most of the flight. Food and service were top notch. Better value than Lufthansa or American, for the overall flight experience. You could fly cheaper, but not better, in economy.
Cons: Though we landed early at JFK, we had a one hour wait on the tarmac until one of the only two gates capable of receiving an A380 opened up.

Pros: Friendliness

Pros: Ontime, airline stewards were excellent and tv entertainment very good
Cons: Nothing

Pros: Excellent service & comfort

Pros: Great service always

Pros: Great service

Pros: Best serves ever will fly every time

Pros: Love the service at Singapore Air. Very attentive and accommodating.
Cons: Security at Frankfurt airport was horribly slow. Also, audio jack didn't work properly. Not sure how often that's checked.

Pros: I got in some exercise during the delays and gate changes
Cons: Delay after delay, gate changes, lack of care from employees, missed a day of vacation in Germany, missed out on photos and memories

Pros: Punctuality
Cons: Food wise can be improved. But for flight meat from ecomnomy class; it's considered good enough.

Cons: Extremely cramped flight in regular Economy.

Pros: The hot towels, the legroom in economy, exceptional service. The helpful crew who don't hesitate to help with luggage. The choice of entertainment. The convenience of a direct SFO to SIN flight with a fast connection to Indian cities.

Pros: The crew, the food and the comfort was fantastic. I was in economy and even with a full flight I was still comfortable.
Cons: It would have been nice if wifi was free considering it was such a long flight

Pros: Crew was attentive and nice.
Cons: Cabin was beat up and worn out.

Pros: everything great, every time again

Pros: The meals were great, the seats very comfortable, the entertainment system very good as well.
Cons: The Internet was very expensive and very little. I was disappointed, and had to ask 3 times to different attendants to help me set it up. They were not acquainted with the process at all.

Pros: The flight experience was pretty great overall..
Cons: I didn't like that interacting with their websitewas not very iser friendly or reliable. While most domestic airlines allow you to easuly interact with your itinerary I pretty much had to just show up and hope everything worked out. Also no alerts or other functions.

Pros: The food was great!
Cons: The announcements coming from the boarding crew were not clear or hardly under stable.

Pros: Everything, got to love how smooth those A380s are, plus the service and food is impeccable. Also so much entertainment!
Cons: nothing

Pros: The vouchers at the airport enabling us to have a shower just lovely
Cons: Enterntainment average on last flight and seats were hard.

Pros: This was the second time that we were able to fly to Germany with Singapore airline. I will always try to fly with them in the future. I have been on numerous transcontinental trips and I rank them as number one. They make me feel like I am welcome.
Cons: There was very little leg room for people over five feet tall. Everything else was exceptional.

Pros: Service is good even in economy class.
Cons: Chairs on the new A380 although more comfortable than the Boeing 777 are still very uncomfortable for sleeping in the economy class. Plane is so big that it takes a while for first and business class to load and unload. Luggage took forever to unload for the same reason.

Pros: I loved the touch of luxury, even sitting in the economy , the hot towels, the good food , attractively prepared , the free wine and the courtesy of all the team. This was my third time flying with Singapore Airlines and I hope not the last time. The big plane flew so quietly, it was a wonderful flight.
Cons: Like in all airplanes in economy the seats are too close , but when you cannot afford to fly differently it was okay, there was at least leg room.


Pros: Short layover
Cons: No fee for luggage

Pros: The particular flight attendant serving our area seemed rude.

Cons: Food, entertainment program, pillows and blankets would have been nice,

Pros: The flight attendants were stellar--polite, respectful, helpful, attentive. I want to particularly commend the attendant who, after I notified her that someone was very ill in the adjacent bathroom, stood discreetly nearby and offered the person a glass of water when he emerged. Very considerate.
Cons: The transfer was a horrible, stressful experience. We knew it as a short connection but Lufthansa had accepted it. On our outward bound flight three weeks earlier, we were all met and escorted swiftly by a flight attendant from the first leg plane (EWR-MUN) to the second leg plane (MUN-Nice) to ensure that we all made it onboard. Impressive. On our return journey, no such luck! No attendant to meet us, and a huge line at immigration, full of panicked and stressed-out passengers jockeying for position, with no-one from ANY airline there to do a triage for those with the shortest connections. Ridiculous. In addition, the passport-scanning machines were very slow and quirky. My own passport was rejected because there was no evidence I had passed through Munich on my outward bound journey!! RIDICULOUS. I managed to slip through to a human being and begged the immigration officer to let me go through with my husband, who had had no such problem. The officer told me he could not find a stamp from my earlier transit through!!! Eventually I suppose he did because he let me through. The stamp was there, I found it, but it had been sloppily applied and was half off the page...hence the rejection by the scanner. We made the flight by minutes. NOT GOOD! Surely Lufthansa could do better in their own country???

Pros: The crew
Cons: The seat space and food

Pros: The crew was great! I was much more comfortable this trans-Atlantic flight coming home than when I flew over beginning my trip. The hot towels are always a special treat and the wide selection of free beverages. Thank you Lufthansa!
Cons: It was not noted that I had a gluten allergy even though I had requested special meals online. I had to ask the flight attendants during the first meal to bring me that option. After that, all was great! My personal entertainment screen was not working properly for about an hour in to my flight.

Cons: People in economy who have no common sense and put their seat all the way back into the personal space of the person sitting behind them. They should not be able to recline that far. If they need that much room take first class.

Cons: I don't know

Pros: All great except my seat.
Cons: Window seat was completely obstructed by wing!! Seat uncomfortable but sat on pillow provided which helped a lot.

Pros: Prior flight from Zagreb to Munich was delayed 1 hour due to inclement weather - not the airline's fault. However although I made my connecting flight, my suitcase didn't. I'm writing this the next day & waiting for my suitcase to be delivered.
Cons: There was no announcement about the delay & the reason why. We found out by reading the board. The passengers found out from each other what caused the delay. Passengers would experience less anxiety if they were informed what's going on.

Cons: There was no information from Lufthanza. There were no lanes. There was no one at the check in desks. There was no crowd control. There was no triage. I was bloody chaos. I arrived 3 hours and 40 minutes in advance of the flight and traveled only 25 feet toward the check in desk in over 5 hours. When we went to the information desk, we were told that the flight would wait for the passengers to be processed...but we never were and the flight took off only 35 minutes later than scheduled. it was the worst flying experience I have had in over 50 years!

Pros: lots of crew members, flight landed a few minutes early.
Cons: although i booked a reservation with 2 passengers, they didn't seat us together and were not helpful at all when we asked them to switch (they assigned middle seats in different rows, so i wasn't able to just ask another passenger to switch). the agent's attitude at the gate was "too bad"

Pros: Speed of boarding and de-planing. They are very efficient with staying on schedule, which is important. No one likes hanging around in airports or on planes. Also, my server ran and got me a special request of wine after meal when the choice was Bailey's or Sherry. That was kind of her.
Cons: The announcements are frequent, slow and long. The food was alot of carbs. Nothing was bad, I just got a terrible headache and swollen ankles. Not the airline's fault, but it was hard to enjoy the last flight for these reasons. Also, water poured ahead of time on trays on 2 occasions instead of seeing them pour it. I was sitting next to a coughing sick person so I wanted to cover my beverages and food as soon as possible. My sound on video didn't work all the time. It kept cutting off. Tried my husband's headphones, but didn't help.

Pros: - Excellent service, food and entertainment. - Pilot compensated for the delayed take off
Cons: - The take off was delayed and we stayed in the plane for over 1 hour - When we landed we waited in the plane for over 40 min until we got to the gate

Pros: Flight out was delayed three hours, causing me to not be able to make connecting flight.
Cons: The long delay. Ended up having airline reroute my last two flights.

Pros: The staff was communicative and genuine. The food was decent. Even though the flight arrived late I felt ok about it due to the direct communication of details about the situation. I was stuck in the extremely cramped space of seats just in front of the lavatory making the seat in front me 5 inches from my nose when reclined but the staff was sympathetic offering to ask the passenger in front of me to redress their seat more upright and also allowing me to spread out across two seats to compensate.
Cons: While the staff compensated for the more than standardly cramped seating arrangement, I think the row of seats just in front of the lavatories should be either better designed or designated not usable. I am only 5’3” and 125lbs but still was faced with a mere 5 inches in front of me when the passenger in front of me reclined his seat. I couldn’t even stand in order to exit the row and had to crawl over the seats to my side. This had me thinking how dangerous this row could be in case of an emergency. Please consider designating these seats either not to be used or optional for passengers.

Cons: We were about 20-30 minutes late taking off, then we sat on the runway for about 20 minutes. This made it physically impossible to clear customs and go through security requirements at point of entry US in order to make connecting flight.

Pros: I can’t say enough about the Lufthansa staff- we ran to our gate because our connecting flight was late, and we were greeted by a warm and smiling face who said “It’s alright, don’t run, take your time, we’re waiting for you.” Onboard the crew was phenomenal- Every. Single. One. I have always felt as a burden to crew if I asked for extra water or an extra blanket- not on this flight, not with this crew. They came around multiple times per hour during an 8hr and 20min flight, offering various beverages and checking on everyone. I can’t thank them enough for how caring they were to everyone on board. The captain as well was very professional and had a kind spirit when he spoke. Best experience I’ve ever had- (and I travel multiple times per year!)
Cons: N/a

Pros: One of the crew members, a male, was very nice.
Cons: •We boarded and consequently landed late, which caused my cousin to miss his connecting flight, coupled with the long customs process upon landing. There was no accommodation given to my cousin so I have to take him back home with me and then drive 2 hours tomorrow morning to bring him back for his new flight. •The charger ports for our seats were not working, which means we were 8 hours + without a phone. •One female flight attendant had a bad attitude and dropped pretzels in my lap after I turned to quickly ask my cousin a question regarding what drink he wanted. •The plane landing was one of the most reckless I’d ever witnessed.

Pros: The crew was fantastic and very kind the entire flight.
Cons: We left nearly two hours late (all the while sitting on the plane) and once we finally got to Newark airport nearly the entire plane waited almost two hours to get our luggage.

Pros: Great crew good seat room
Cons: 1.the screen had a gletch that it was doing a restart by itself 2.the boarding was confusing since the way to the gate is blocked and doesnt open until 50 min prior to boarding 3.there wasnt any groups for boarding except for business class and first class first then economy my seat was in the 51 row and i wasnt in the front of the line of boarding so i had to wait alot to get to my seat since everybody were putting their carry-on and blocking the aisle

Pros: Great crew service, comfortable, modern, captain kept us up to date and actually made up for the lost time on the delays to take off and got us nearly back on schedule.
Cons: Food wasn't the best tasting, and made me sick.

Pros: Customer service was excellent. Food was great. Even though the flight big planes they seem to handle the boarding process very well.
Cons: Selecting the seats 23 hrs before departure.

Pros: Very friendly crew, comfortable seats & leg room, decent food.
Cons: Crew could have offered more beverages during the flight. Too many crying, screaming and misbehaving kids (not the crews fault) but parents should have managed this behaviour. I fly often, and have never experienced anything like this - to this extent on one flight.

Pros: I thought the crew was OUTSTANDING. The food was good and so was the entertainment. I LOVED the toilets being in the separate area downstairs. I also really appreciated the temperature: very comfortable and not freezing cold, but not hot either. Again, GREAT crew!!! Very pleasant flight!
Cons: The flight was late leaving and arrived late, which made my connecting flight experience a nightmare My connecting flight arrived late, and I nearly missed my next flight. I had to go through border control (and relevant queues), running up and down multiple never-ending multiple escalators, then take a train to change terminal only to find out the gate had been changed to the furthest one in the terminal. I literally RAN all the way from deplaining to boarding. It was a night mare. I would have missed my flight if I had walked instead of running

Pros: the seats are comfortable, food is good and service is better than most
Cons: That it took a while to get on plane because of security but thats how it goes

Pros: Crew was friendly
Cons: Flight delayed by over 3 hours, inflight entertainment did not work

Cons: Crew was not friendly or very helpful, nothing stood out. As this was the first leg of my international flight, it would have been much better I had proper food, rather than a bag of 6 pretzels, especially since I had to be at the airport three hours earlier, and I had a six hour layover in Newark.

Pros: Crew was nice
Cons: Flight was delayed which caused us to miss our next flight. This was a huge inconvenience. When we were in line to get our hotel they did not help the people who were first in line. We were in the middle of the line, but got everything organized for us LAST.

Pros: The flight from Frankfurt to Newark, NJ was good. Flight crew was courteous and movies made the time go quickly. Food and drinks were also plentiful. I have no complaints other than having to pay extra for seat assignments.

Pros: see above
Cons: see above

Pros: everything from the boarding and check-in process to in flight comfort.

Cons: Lufthansa cancelled my flight on November 23rd a few hours prior to departures because their pilots went on a strike. When I called and asked if they would rebook me the lady on the phone said that she could rebook for a trip that had two layovers from 2pm(Prague time) to 8:30pm(NYC time) for the 24th of November (thanksgiving). When I asked her if there was anything else she said that was the soonest flight she could find. When I checked my self I found and booked a flight for the 23rd. When I called back they refused to give me a refund.

Cons: My seat (33A) was would not recline. I alerted the stewardess early on, she called a male colleague, both smiled and reassured me that they will deal with it later on. The uncomfortable seat became even more cramped as at the end of the dinner service the passenger ahead reclined his seat. I tried to catch the attention of the cabin crew - in vain. On disembarkation I saw the stewardess and reminded her of her promise of help . She sweetly wished me a "pleasant weekend". The cabin crew did not seem to care much over the discomfort of an elderly traveler in economy class.

Pros: goulash, chicken pizza, warsteiner, and wine
Cons: My movie froze 1/2 way through the flight and the crew could not reset it. I was staring at a frozen Jungle Book bear for 3 hours.

Pros: - Right before boarding, a fantastic agent helped us move seats, and was extremely kind. - Food is not bad - Crew was very nice.
Cons: - We cannot choose our seats online! You would expect that if you are flying from Germany to the US, they would allow you to do that. - My husband and I booked the flight together, and were assigned two separate seats, with 20 rows of distance! - Our video monitors were frozen mid-flight....

Pros: Love the variety of entertainment options on such a long flight. The food is always so good, you make me feel so cared for.

Cons: Because of a family illness I had to reschedule my flight 2 weeks before. Because the flight was booked through a secondary company, rebooking the outgoing flight ended upp: a) costing me as much as the whole original return flight; b) was no longer a 1 stop flight as I also had to stop in Frankfurt plus the company would not allow me to choose directly, I sent them details and then they booked what they could find; and c) I lost both the outgoing flight ( which was charged) and the return flight ( which was not changed) premium seat bookings both of which I had to pay for a second time. If I had booked directly with the airline this would have cost a transfer fee and I would not have lost the premium seat bookings. This was therefore a great expense and inconvenience. I will no longer book flights indirectly when using kayak. In future I will search using google flights and then go straight to the airline sites to book. Very disappointed. I never had this problem when booking with kayak before

Pros: Larger than expected in room. Lots of movie options. Food was pretty good
Cons: Layover was short so they said to tell the crew and they would help. They did not. Missed my connecting flight due to their delay leaving Frankfurt and no assistance given.

Pros: if i had booked that flight the overall experience would have been great. on time, good service, comfortable seats, good food and great entertainment.
Cons: i booked a different flight, so we ended up adding significant travel time and cost to this trip which made the overall experience somewhat frustrating. — airlines also need to get better at keeping families seated close to each other if the kids are small. it adds to the overall travel anxiety and gets everyone in a bad mood.

Pros: Really liked that glasses water, soda and juice were readily available near the staircase to the bathrooms. The seats were spacious and comfortably reclined. The staff went out of there way to make sure we were comfortable. I appreciated them refilling my cup right after being served a drink because I was thirsty and had immediately drank the first cup. The movie selection was pretty good but could have had more up to date movies. I liked the touch screens.

Pros: In terms of things I liked flying with UA998 from Brussels to EWR: The boarding staff at Brussels airport was helpful, courteous and knowledgeable. Boarding procedure was smooth even with the extra security screening at the gate.
Cons: It was quickly clear to me that the passengers where simply an inconvenience to some of the crew on UA998. As an example I fell asleep during take off and woke up in the middle of the meal service. The cart was only a couple of rows behind me in the half-ful Economy Plus section so I got up and tried to get the attention of the staff. The lady turned around and confirmed that "I had woken up" with a sigh, as is not only was it inconvenient to her that I was a sleep, now I had the nerves to actually ask for a meal. She presented me with the options of pasta and chicken and I politely asked what they where served with. She straight out said that "she really did not know that" and asked me to make a choice. I wont get into any other examples, the machine was half full at best and there was no stress, so frustrating to be treated like you are an inconvenience to the USA based staff who clearly just wanted to be left alone. The entertainment system barely worked, the touch monitor was very hard to operate - the pressure sensitive functionality was not working properly but I managed to get to my movie and avoid the Chinese subtitles in the third try. I fly United because it's part of Star Alliance, but otherwise I would try and avoid at all cost.

Cons: Whole experience with them was a nightmare and is still ongoing. They won't help me so I had to turn to Amex to settle everything and get my money back. Unbelievable. The airport had to close due to an emergency, that's out of Lufthansa's hands I obviously understand that. However, the way we were "helped" through all of this was unbelievable- over two and a half hours of phone calls with them, while in Europe (so paying God knows what per minute), 4 hours to get my luggage back so we could leave, absolutely no one from Lufthansa around to help or even tell us what's going on, put us on a flight the following day with two layovers now (paid more for only one layover but what can I do). Next day, at Alitalia gate (Lufthansa put me on an itinerary with flights from Alitalia, Lufthansa and United) had to pay AGAIN to check the bag that I had just paid to check the previous day where we did not end up flying anywhere (showed Alitalia the receipt, they didn't care in the slightest and said its Lufthansas problem, 0 stars for them as well), either way finally got through our 2 layovers, only to discover the final leg of our trip (United/ Lufthansa flight) is delayed 3 hours. Just about to board, now it's delayed another 5 hours. Because we were short a pilot...... Short a pilot, really....? Ended up getting home at 2am on a work night, completely jet lagged and utterly exhausted from being in an airport for 2 straight days. Supposed to get compensation as per United flight crew, only I put my ticket information in the website and it doesn't work for me of course because I have a Lufthansa ticket. No one cares, no one helps, now it's time for Amex to step in and get all of my money back.

Pros: United new food menu is much improved (well, it could only get better . . .). And the decision to give free drinks again on Trans Atlantic flights is much appreciated. Previous policy just seemed mean cf other airlines

Pros: Your services and email updates were some of the best in the business.
Cons: Your website is the least friendly we have EVER encountered.

Cons: Flight repeatedly delayed and then cancelled due to United technical issues. Was rebooked on another carrier, but United couldn't get our baggage back to us in time to make that flight thanks to the absolute circus that ensued at the gate. 9:55am flight turns into a night at the airport hotel with vouchers that would only allow us to eat from the horrible buffett (ordering off the hotel menu was not covered). Put on same flight the follow day. Wait for it.... Delayed again (no weather). Would never have booked a flight with United in the first place due to similar issues in the past , but got duped when I booked this Luftansa flight and found out after the fact that it was operated by United. Never again, again.

Cons: After we realized our flight was cancelled we were trying to reach Lufthansa but couldn't for a long time. It was very frustrating. There was nothing we could do on their website either. No alternative flights were offered, no additional information about how and when we can fly home. We had to stay one extra day on Salzburg since this was the only option given to us by Lufthansa when we finally spoke to them the next day. This experience with Lufthansa was absolutely disappointing and we will probably never book with them again.

Pros: I liked that Lufthansa was able to get me a flight home on the day planned in spite of the strike. I love Lufthansa's customer service. The flight was excellent. As usual the fight attendants were great. They worked together to get every thing done and make passengers comfortable. I prefer to fly Lufthansa
Cons: There were many empty seats in the economy plus section. Once in flight passengers were offered an upgrade but it was still about 300 dollars. I understand that if the price for an upgrade dropped once in flight people would just wait until then to upgrade. However, I think something should be done differently somehow. If economy plus is frequently not full then please consider refiguring your planes to give regular economy just a bit more space, even an inch or two would make it nicer. At the end of our flight the passenger behind me was crying because of pain in her jaw and face. The flight attendants were very attentive, and did all the right things. Except they advised the passenger to see a dentist before her flight home. They should know that sinus pressure, or pain from a sinus infection, can feel like a tooth problem. Just FYI. A suggestion to visit an urgent care center that day would be more appropriate. An urgent care center would be able to take care of sinus problems (she sat behind me for a transatlantic flight I can tell you she had some). An urgent care center would also be able to refer her to another provider as needed.

Pros: Comfortable - seats were comfortable, and there was plenty of leg room.
Cons: Meal was awful - I'm not a picky eater, but I couldn't eat this one. Overhead bins were very limited in space available. The video screens were tiny - difficult to see, and colors were way off. Wi-Fi connection was not intuitive - apparently it requires the user to type in a specific web address to access the log-in, something that I didn't find out until after the flight. That info should be more obvious - not on a card deep in the seat back pocket. Overall, it was obvious that this was an older aircraft and needs to be overhauled or retired.

Pros: Perfect
Cons: More food

Pros: Everything about the United Airlines portion of the trip was terrific: lots of food & drinks; good entertainment system; good seats even in economy. United really stepped up their game.
Cons: The seats on the Austria Airlines portion of the trip were very close together & very minimally structured (little padding, depth etc.)

Pros: The hotel was nice although I was unable to sleep due to the delays all around concerning my connecting flight. I am thoroughly upset because I contacted the airlines 3 times in May to express my concern with the 30mins layover. And to no avail. My worst concerns are being played out now. It appears that their isn’t any concern from the airlines about this catastrophe impacting so many people. Shame on you.
Cons: The connecting flight departed before the first flight landed. Then I was given the wrong information of gate departure by airport personnel. After running like crazy to find this gate for departure, the plane had already departed before we even landed. There wasn’t anyone around to help, and finally I found an airport worker who gave me the same incorrect information. She was as perplexed as was I. Finally, she directed me to the information booth where I was booked in a flight the next day. The food voucher was insufficient to cover dinner, i had to pay out of my pocket but I was frugal given the financial situation. The taxi service personnel were rude and it took a long time to taxi me to the hotel where I am unable to sleep because I have an early morning g departure. All in all, between the airport delays getting me to the hotel, lack of proper food and treatment by personnel, I am exhausted and lost sleep in the process.

Pros: Why the 3 hours delay?
Cons: Be on time

Pros: This was a flight operated by Austrian Airlines, which does a substantially better job than United.
Cons: Poor selection of films on the entertainment system.

Pros: Amazing
Cons: Nothing

Pros: Crew was friendly and helpful, food was tasty and flight was nice and smooth.
Cons: It would be wonderful to have all seats the same as first class for a long distance flight.

Pros: Seat ok typical. Non busy flight lots of room
Cons: Food was poor

Pros: Absolutely nothing. Despite booking business class flights 3 months before departure date because we had to attend a very important wedding. Swiss Airlines overbooked the flight but didn’t warn us in advance. This meant my husband was forced to pay over 8 thousand Euros to charter a small private je
Cons: So That we could attend the wedding early the next morning in Oldenburg. They then had the audacity to void our return flights. Luckily I spoke with a lovely lady at Lufthansa, explained the situation and she re-instated return flights for an admin fee. Will never ever use Swiss Airlines again.

Pros: It was a high quality service hands down.
Cons: The available entertainment choices were a little limited.

Pros: Almost every thing was very good
Cons: My selection in pasta... was not bad but it was bit dry other than that no complains....thanks for save trip.

Pros: On time
Cons: I have been selected for additional screening at Vienna airport which was very time consuming and not very pleasant

Cons: the entertainment was broken, they didn't offer WIFI. the crew was very rude and crabby.

Cons: it was canceled and i still waiting for refund so i did get ticket on vayama how i get email from kayak

Pros: It was a very safe trip
Cons: Small space in Economy class

Cons: Entertainment options are limited. Austrian flight attendants were quite grumpy on this flight.

Pros: Flight crew & overall experience was positive. Meal & entertainment were good.
Cons: We paid for extra leg room seats & were told we'd have exit row. We ended up in the middle section, which made it very uncomfortable for the overnight flight.

Pros: I received an upgrade to a larger and more comfortable seat. The beverages were good and the staff was terrific.
Cons: The food quantity was skimpy considering the duration of the flight.

Cons: Flight was cancelled. Ended up on Swiss Air. Only good thing about Austrian was they booked us on other flights at the check in desk.

Pros: Nice
Cons: Food

Pros: Being on time
Cons: No pillows,only carb food

Pros: I like the food , service and clean airplane.

Pros: Boarding was easy. We took off a bit late, but landed on time. Staff was responsive.
Cons: Mediocre breakfast. Entertainment wasn't great.

Pros: Was on partner airline Austrian Air. Very good service.
Cons: At Vienna gate G31 it was difficult to hear announcements.

Pros: The plane was comfortable even in economy. The crew were helpful and professional. Good food.
Cons: We were boarded and then told we had to sit on the plane for 45 minutes before take off. It's possible this way beyond the crew's control, but still would've been better to wait in the airport. Also, the movie selection was smallish compared to some other airlines.

Cons: N/a

Pros: When you travel with an infant it's already a difficult trip but it's really fraustrating when you find out that they didn't assign you to the seats with the baby bassanet, and when I went to the counter to fix the problem instead they change our window seats to an isle seats without even asking or notifying us with the changes, and they when I asked how come you don't automatically assign infant reservations to infant seats their excuse was what if there were more infants than available infant seats and they already gave out those seats with extended leg space to others who already had paid for it, and surprisingly there were multiple of infants on board none of them in those seats but rather the other passengers who paid for it, so basically they got paid extra and you will only suffer for almost 10 hrs so they can make extra profit. NEVER AGAIN AUSTRIAN AIRLINES!!!
Cons: Entertainment on board was useful

Cons: Austrian Air has really slipped in its food-product.. Lufthansa put out snacks (cookies etc; even small sandwiches to 'help yourself from' going from Atlanta to Frankfort which was nice). But not the case with Austrian The serving of it was fine. Restroom options are less than adequate too.

Cons: Too many customers use more than their fair share of the overhead space. A lot of passengers placed their luggage and their personal item above. This left those of use who use only our fair alottment searching for a place for what we fairly should be allowed to use.

Pros: Made it there safely.
Cons: Not much space in the seats on the flight especially for 10 straight hours.

Pros: The flight attendants were very friendly and spoke English well. Loved the food and the service

Pros: I enjoyed the flight along with my girlfriend from beginning to end. The flight attendants were very courteous & the service was fast & the food & drink portions were generous.

Cons: I could not pay for check-in baggages when I bough 4 tickets for 4 passengers. So I called the airline customer service, and they told me that the first check-in baggage is free. However, when we boarded the airplane on 9/5/2016, we were charged 30 Euros for each bag, a total of 120 Euros for 4 checked in bags of 4 passengers. This is unfair, and I would like it to be corrected if possible. Thanks.

Pros: It was the best flight I've had and the best Pilot. Thank you, Corina Pauta

Pros: The flight was good, the food was good, the crew was excellent
Cons: The wheel on my luggage was broken (it was fine the whole trip). I had to throw out my bag after I got it home

Pros: The service on board was fantastic. The flight was very smooth.

Pros: Everything
Cons: Nothing

Pros: the crew
Cons: There was no space. Even though I wore compression socks and got up to walk frequently, my legs were bruised as I could not stretch out for any extended time. The seats are cramped and you are in one position. The flight was almost 9 hours and it was too much for me.

Pros: Reasonably on time. Food and service were passable.
Cons: Very old plane, the entertainment system was awful. Wifi did not work at all.

Pros: The crew were nice.
Cons: Food & extremely old plane with no electrical outlets no Wi-Fi and the entertainment system was rubbish . The food was terrible. One passenger mentioned that the bathroom was in terrible shape. I actually tidied up the bathroom before I left cause my bathroom was also in terrible shape or getting there. This plane needs to be retired it is so old! United Airlines should be embarrassed! I can't believe this plane is still in circulation at least the inside of it! How about updating it to modern times?

Pros: Served a lot of food. Most personnel friendly and helpful. Enjoyed entertainment selections. Plus this flight was $300 cheaper than the others. Convenient times and choice of airports.

Pros: I liked the service and the polite staff. Timelyness also we liked.I will use united again.

Pros: The flight was quick, food good, crew friendly. we landet earlier than expected.
Cons: This was an older plane and even I paid for economy plus, there was no outlet, no on ddemand movies and the seat was not as comfortable as in a newer plane. Very little space in the overhead departments, even for carry on luggage.

Pros: Everything was fine — but every bit of this flight was managed by United — the aircraft, the crew, the check-in desk — never encountered anything related to Austrian Air the whole time.

Pros: Flight wasn't overcrowded Attendants were very nice Entertainment system was very good (new screens with easy interface, broad selection of movies and TV shows)
Cons: Food and beverages could have been a bit more frequent. One lunch and a small sandwich over a 9 hour flight, I felt hungry at some point

Pros: the best flight i ever had

Cons: I am charged twice/ one from united and another from Austrian airlines and at this point trying to resolve that. Very disappointing at best. The seat upgrade for $139 was a rip off.

Pros: Nothing was overly terrible. The chicken was pretty good. Mostly on time departure and arrival. And smooth boarding / exiting process.
Cons: Food - pasta was awful, snack was tiny, 9h 30m flight. Should probably have more than a half a sandwich snack. Space - tiny. I am 6' and 190lbs, knees were basically wedged against the seat in front of me. My girlfriend is 5'9" and she was even complaining about space. Entertainment - really limited movie selection.

Pros: The staff was friendly and the meals were nice. It's crew was trained and the flight was pleasant. The seats were comfortable and the entertainment had lots of options.

Pros: Was my first time going there,I like most my trip,but um thing I like most was the fact ,they offered water a fill time during the trip,
Cons: They toke to long to serve the meal,I tougth,we weren't going to have souper ,but that ok,! Finally it came!

Pros: First time traveling with my dog and it went well.
Cons: Nothing

Pros: We got here
Cons: Not being 2 hours late

Pros: Everything was great!
Cons: The overhead bin space of this airplane was too small. My suitcase, which fits on every other type of plane, could not fit on this one. I had to check it and then go grab it at baggage claim, therefore having to go through security again. This was not the most convient for a tight connection.

Cons: We had one checked bag and it did not arrive when we landed. Told it was on the next flag but did not arrive until after midnight.

Cons: given that Air Canada's computer had crashed and flights were cancelled (including our own), the lack of information was astounding. Why, e.g., didn't anyone go along the queue handing out numbers so people could get food then reclaim their place in line? Why weren't we told, ditto, how long this mess would take to clear up? why weren't we offered o/n stays, etc, etc. Could have done an awful lot better if some manager had spent two minutes thinking!!

Cons: Lack of communication. Crew was unattentitive and seemed to not know protocol or appear to have things under the control.

Cons: The airline crew keep on pushing back the departure due to bad weather. No discipline while boarding passengers. Delay after landing to open the door. No clear instructions about the delays

Cons: Although we boarded on time, there was a wait of over 1.5h in the plane. First time in my life i was beyond uncomfortable. What i couldn't understand was why we had to be in the plane for the refueling. It makes more sense to wait in the airport at the gate rather in a tight confined place. I'm overall pissed at the situation. Not to mention my seat was defective and although the seat was up, it would push back the moment you put weight. The flight attendant kept on asking me to place my seat in the upright position (which wasn't possible). To get her off my back, i held my back up with my own weight. I'm disappointed with aircanada.

Pros: Where do i start? It’s a short flight to be sure but air canada planes never feel like many Other airlines’ mini planes or puddle jumpers. they seem new, spacious, seat back Entertainemnt, just great. Also, there is no scrimping on Service. How many Delta or united or American flights have i taken on this route only to be told “coffee or water” and sometimes no coffee “the flight is too short”. Nonsense! Granted I was in business, but I had a full hot breakfast served and a full array of beverages offered. It AC can do it, everyone can. The flight attendant was lovely.
Cons: The flight was too short :)

Pros: squeeze me into an earlier flight
Cons: Everything good.

Cons: There was only one staff working at the gate, and one family with kids seemed somehow stuck with their documents. This kept all other passengers,who had already Lined up, waiting for quite a while. Some people grew impatient.

Cons: Not impressed with luggage fees that were not indicate but hidden in price - and all the nickle and diming on every little thing.. ruins the overall experience

Cons: I was disappointed that for the first time since I have been flying, they did not allow my carry-on with me. It was not that bad though because by the time I got through customs and made it to the baggage carousel the bag was waiting for me.

Cons: Flight was more than hour delayed. When it hit the turbulence zone it was insanely scary. I know it's nobody's fault but leaves bad felling about the flight.

Pros: Les sièges étaient spacieux.
Cons: 2 vols chez Air Canada, 2 vols annulés !! Plus de 4 h d'attente à l'aéroport !! 1 vol en raison de la météo (no comment) et l'autre en raison d'un nettoyage à faire de la réserve de carburant... Dédommagement minime de 10$ pour s'acheter qch en attendant !! J'espère avoir plus en contactant le service client...

Pros: Movies for free, although the seat next to mine didn't work. Plenty of leg room.
Cons: Some of it was air canada, some of it was weather and some of it was the montreal airport. scheduled for 6:00 rescheduled 7:00 rescheduled 8:00 boarded 8:30 took off 10:00 1. air caanda - boarded the plane, then came on with announcement that we would be sitting on tarmac for an 1.5 hours. We were delayed for hour and half already, why load us and make us sit in a warm aircraft. Air Canada offered us 10.00 vouchers for dinner... problem was they did it so late nothing was open. It should have been done earlier. 2. weather - caused the initial problem in NYC, no fault of air canada. 3. Montreal airport - Our gates were switched 3 times during the delays. Which happens, however the gate changes started at one end of the airport, moved to the other end of the airport and back to the original end.

Pros: Seats are quite comfortable. Flight was on time.
Cons: Suitcase costs money. Food was ok. No headphones for entertainment. I felt it was like a low cost flght but we paid a regular price.

Pros: I don't like air canada
Cons: Check in crew was rude and awful. Flight cancelled without notification, thankfully the minute we noticed I called customer service. Waited an hour on hold before luckily grabbing 2 last seats on a flight going out the next morning.

Pros: I brace myself every time I fly Air Canada. Things often go wrong or are frustrating in some way. So I prepare myself mentally. Although there was a takeoff delay and the boarding procedure was confusing, this flight went fairly smoothly, compared to other fiascos I have had with Air Canada.
Cons: Air Canada has an opportunity to be excellent and they keep hanging on to mediocrity. I think it is either a corporate culture that does not see things from the customer perspective, or a morale problem that shows up as ground staff who do not want to be there. Also, Terminal 1 is a hassle. You check in at the kiosk, only to have to line up for 30 min. to drop your bag off. If I could, I would only fly WestJet.

Pros: The plane itself was fairly comfortable, and every seat had its own TV/movie screen, which was nice.
Cons: Our flight was delayed six hours and fifteen minutes, and the entire six hours and fifteen minutes was filled with poor communication. No one could tell us what was going on. There was rarely even an Air Canada representative at our gate's desk area. We were given nothing to remotely compensate for our very long delay aside from a few thanks and a puny bag of pretzels.

Cons: Fact that when my flt was delayed it was too late notice and then when it got cancelled no communication. Poor customer service. .

Pros: I received an overall warm treatment from the staff and the flight wasnt delayed therefore I made it to NYC right on time for my appointment :) Thanks Air Canada!

Pros: My 55 min flight ended up taking nearly 3 hours since there were about 9 people that needed to gate check their bags. Air Canada needs to figure a better way to gauge the carryon situation. People had giant bags that just couldn't fit in the overhead. Also- there were far too many people with carry one. I paid to check my bag... then got stuck with my backpack under my feet and jacket in my lap for 2.5 hours as we sat on the runway.
Cons: To be honest, nothing specific stands out. The whole ordeal was pretty much a nightmare. We were offered some pretzels and water while we sat on the runway for hours.

Cons: There was a long wait at bag check with a handful of people checking in and handling complaints and seating change requests. This could have been more streamlined-- maybe a separate line for people just dropping off their bags and customer service. Otherwise, once it was or turn, everything went smoothly until the end of the flight

Cons: delay upon delay due to maintenance then delayed again because the flight crew left due to the delays and a new crew had to be found. 1.5 hours of delay in total but we were only told a few minutes at a time so aggravating

Cons: - Delayed from take off for over two hours. During this time, pilot and flight attendants shared minimal information with passengers. - At one point, I asked a flight attendant for water because I had a migraine and wanted to take some Advil. He told me he couldn't right now because the pilot wanted everyone in their seats, but he would get it for me as soon as possible. When I followed up 45 minutes later, the same flight attendant apologized and said that it was because he didn't want everyone asking for waters. We were stuck on that plane for over two hours, and you can't get people water? - Gate check was not available, meaning that I had to check my carry-on when there was no more space available (my bag met the carry-on size requirements).

Pros: Air Canada was kind enough to give us a hotel voucher.
Cons: The flight was cancelled and we weren't informed until we arrived at the airport. An email was supposedly sent, but I didn't receive it. We had to fly out the next morning and missed half a day of work. Fortunately, we didn't have anything important scheduled.

Pros: No issues with the plane or service itself but we were stuck waiting for a replacement plan for a late night flight and departed 4 hours after schedule.

Cons: I didn't like that the security/passport control was the slowest of any airport I have ever been in! We almost missed our flight because security was looking through (literally) every single bag and then the passport control only had 2 people for each visa/passport holders. Then, after running to catch our flight, the flight was delayed an hour AFTER they had already let everyone board the plane. People were telling them they had alerts on their phone, while boarding, yet still let everyone board. Overall, bad experience.

Pros: I think I got great fair, so thanks for that! getting a boarding pass was easy....it was nice experience.
Cons: I know it is a short flight....but how much does it cost to offer a snack and drink....$4/5 may be. we start quite early from home....flight may be just 1 and half hour but total journey for us takes more than 4 hours.

Pros: The flight was relatively comfortable.
Cons: Air Canada has a policy where they will automatically put you on stand by if you do not check in an hour before your flight time. This policy was not stated in any of the emails we received. We were put on stand by and then removed from a flight we had paid for and checked in to.

Pros: My overall flight was smooth, the crew was friendly.
Cons: All of my Air Canada flights were delayed, it was a real inconvenience.

Cons: Flew 2/3 of way to NYC & retrurned to Montreal due to weather. Sat in plane at gate for 2+ hours before flight cancelled: weather + crew had reached time limit. Very little help in re-booking flight for next day: had to do it on your own online. No help re finding hotel for the night.

Pros: Nice interior. Free movies.
Cons: Air Canada is always delayed.

Cons: Boarding was slow and chaotic because of the number of passengers bringing oversize carry-on bags, presumably to try to avoid the checked-bag fee. The overhead bins filled up early, and passengers squabbled over the available space and objected when flight attendants told them they would have to gate-check their bags. The aisle was congested and blocked for long periods of time as people tried to fit their bags into the bin, and the plane left the gate more than 15 minutes late because of the slow boarding. There were about 100 people on the flight, but only about 20 at baggage claim (including at least two family groups), another indication that the checked-bag fee caused passengers to bring oversize carry-on bags. The overall rating for this flight would be significantly higher if it weren't for the boarding process.

Pros: I was upgraded to first class on my birthday. I don't know if this was just a coincidence but I suspect it wasn't. It was a great experience and staff was super attentive.

Pros: Traveling back to the US have Global Emtey or Nexus Like the free movies watched half of movie on the way to acanandr and half on the way back. Thank you
Cons: Last time I traveled to Canada I probably used a passport. BUT I never knew that I needed it I thought u could travel with my drivers lisence. Remind travelers to take their passport

Pros: First time flying on the largest airline in Canada and had a positive experience. From the online check in process to returning home it was a smooth trip

Pros: Very comfortable and a wide range of new films to keep me entertained the whole flight
Cons: Airplane food is hard to be better than okay. On par with other companies and the snacks handed out were welcomed, the hot meal was only edible.

Pros: Spacious, leg room
Cons: Temperature, cold. Needs interior upgrade.

Pros: Since we arrived at the airport very early we asked about whether we could change to an earlier flight. The agent was extremely accommodating and confirmed us on an earlier flight with no additional charge. Bravo Air Canada!

Pros: Nothing in particular.
Cons: Initial plane had mechanical problem before we boarded, so we were delayed and sent to a different gate. Delays became incrementally longer, announcements were not as quick as they should have been -- e.g. I learned of the gate change from another passenger rather than the crew at the gate. Then, the flight we did catch was delayed in the air due to congestion at LaGuardia. AC was too cold for me. Admittedly some of these problems were well outside Air Canada's control, but the communication weaknesses were their fault.

Pros: On time and short! Everything was good
Cons: Great

Cons: Change of boarding gate at last minute, no food service in rear of plane due to turbulence however front of plane was served

Pros: Super sweet and chatty flight attendant and check in agent the second day.
Cons: Not the airline's fault but our flight got cancelled once we were already in the take off track due to bad weather in NYC (heavy rain!!!???) Having gone through US customs and the long way of security and check in and all. We were carrying 7 big bags as we were moving into the US and handling those many bags was a nightmare, we had to do it two days in a row!!! I lost a night booked in a hotel in NYC as I didn't know if we were getting a later flight until just too late to cancel. Very confusing to get to the right place to rebook, even Air Canada employees seemed confused. Rebooking agent took ages. We had paid for preference seats and finally we got terrible last row seats in the rebooked flight. We haven't been refunded since!! Delays and more delays on the rebooked flight again.

Pros: Absolutely nothing
Cons: A 12 hour delay is not okay. The hotel comp was nice but they split my group of 5 into different hotels. The breakfast voucher did not work. The dinner voucher barely covered the cost at the designated restaurant. Customer service was extremely unaccomadating.

Pros: The crew tried to be nice.
Cons: No attention. I was told that my bag was missing and was left in Rome. I was worried the whole flight.

Pros: Quick fight-I slept for the whole flight.
Cons: Delayed for over an hour. Not enough seating be at the terminal.

Cons: Very poor communication and co-ordination when flight was delayed and then cancelled. Rebooking was only available via the phone, even when at the airport, with a 45 minute hold time. Everyone kept passing the buck to another, and no supervisors were around. Terrible customer service!

Cons: Flight was delayed over 3 hours, boarding could have been delayed to avoid sitting on the tarmac for such a long period of time in the plane. That is EXTREMELY UNCOMFORTABLE for travellers. If Air Canada knows the departure will be delayed, boarding of the aircraft should be delayed

Cons: Person next to me was talking across me

Pros: spaced out
Cons: there was no food alergy alternatives (Gluten Free)

Cons: No complaints

Pros: Everything was great!
Cons: I mean nothing. But a cute added feature could be massage chairs in Business/First. JetBlue has them and it is a pretty nice special surprise. But seriously- you guys are great!

Cons: Passengers were packed too tight. I had a woman put her but in my face while I was seated, and hit me in the head with her bag while she tried to get out of the way of another passenger.

Pros: Social distancing was enforced and I was able to have a whole row to myself on both flights.
Cons: Cleanliness on my return flight could have been better. Flight attendants weren’t coming around picking up trash as much as the first flight

Pros: Got me there
Cons: MAKE PEOPLE WEAR MADKS EVEN IF THEY ARE IN FIRST CLASS THE MASK HAS TO COVER THE NOSE!!!

Pros: All my expectations were met
Cons: Everything was fine

Cons: Plane was full!

Pros: The service of the air hostess.
Cons: Definitely more space is better.

Pros: Nothing
Cons: Social distancing enforcement and education

Pros: The plane was amazing
Cons: Nothing

Pros: Got a row to Myself
Cons: No Masks really enforced

Pros: 787 is a nice plane. I also like getting miles since I accumulate most miles with United. Not much else to boast about.
Cons: The outbound plane from Newark to Frankfurt was late by 1.5 hr because United could not figure out how to bring the plane (that was sitting in the middle of the airfield to the gate and then they realized that they need get catering supplies to feed the passengers and we were waiting for that too. The inbound flight from Frankfurt to Newark was late by 1.45 hours since they were fixing a computer problem on board. The flight was totally over air-conditioned and when I asked to bring an extra blanket for me the flight attendant started lecturing me that I was wearing shorts and a polo shirt (in the 86F heat at FRA and EWR it was ok!) and that she had no blankets. The second flight attendant who for some reason came 2 miins after the first one apologized for the attitude of his female colleague and immediately brought me an extra blanket.

Pros: On time
Cons: Food was poor

Pros: the flight was scheduled 1h30
Cons: the seat comfort

Cons: Going and coming back was delayed

Cons: See above

Cons: Broken video monitor on my seat and window seat. Ripped and dirty pockets on all the back of the seats in the row in front of me. Just a feeling of disrepair.

Pros: Comfortable and efficient
Cons: No vegan food options left

Pros: Check in was very good Both Outward and Return flights were on time. Crew very attentive Seating not too bad (if you haven't got long legs)
Cons: Food could be a bit more varied - some people don't like pasta and some people don't like chicken - what was left????? Should have different entertainment on different legs of the journey Not really Flight-related but Passport Control in US could do with a review .... waiting a good hour or so - come stations were empty and those that weren't the staff were changing shifts while there was still loads of people to go through - not nice when you have people meeting you.

Cons: Couldn't connect to the onboard entertainment system through my laptop.

Pros: Service was very good, they were on time and considering the flight time food was good too.

Pros: The TV shows and movie collection is good.
Cons: Horrible food, no complimentary drinks on economy plus seats. UNITED lost my luggage again (2nd time this year).

Pros: all smooth

Pros: Not a lot of positive to say
Cons: Ignorant, rude air hostess, two male hostess, double act the pair of them, if they had of been recorded they would be first today. As I said in my headline, if you hate your job that much find one that makes you happy, United need to do secret shopper experiences on their planes, to quality check their hostess, this cowboys are representing your company and its not good.

Pros: No faults
Cons: Very pleasant flight

Pros: Relatively comfortable seat, decent entertainment and nice crew.
Cons: 50 minutes on the tarmac in Newark waiting for the gate.

Cons: My connecting flight was delayed by 4 hours due tknsmong in India. I called United ahead of time to tell them I was not able to make my flight and if there was anyway I could get a new ticket. The representative was confident that 40 minutes between my flights at Delhi was enough time to make it despite me reminding her about the time it took to get off the plane, pick up my luggage, get through immigrations and travel to my terminal. She was very wrong. She insisted I call them when I land and that I go to the ticket booth. Little did she know that once I miss my flight my ticket is no longer valid and I was no longer able to enter the airport in India. Once I reached the entrance I was directed to a Untied booth all the way at the end of the terminal and was told to buy a new ticket. There was no United representative at this booth. I waited 3 hours and even called the number posted at the booth. No one picked up and no one came. I had wasted several hours. I ultimately decided to buy a ticket online spending another thousand dollars to get back home when I was told that I would be given a new ticket at the booth by United. But I had to wait another 24 hours outside the airport because I was not allowed in so early prior to my flight. Very unprofessional and unhelpful when I needed it the most.

Pros: On time
Cons: The flight attendants were rude, impatient and generally seemed unhappy to be working on this particular flight.

Pros: Friendly staff, happy to help
Cons: Was all good

Pros: The cabin crew weren't charging people for alcohol on the flight
Cons: On checking in we had to use a machine to print our boarding passes and take our bags to a bag drop in Newark. The man proceeded to put a large tray on the conveyor belt, swing our bags in the air then smash them down into the tray. This was done to both bags as if we weren't there. Had there been something expensive in there it would have been totally destroyed. He really couldn't have cared less about our bags and their contents. We were talking to a woman on the plane who was telling us that a woman a few rows behind who had a new born baby as was told she would be given a seat with extra legroom had this taken away from her to United could sell the seat to someone paying for it. The chicken and orzo dinner was absolutely revolting. The orzo was so over cooked that it just turned to mush and the chicken really didn't taste like it had ever seen a chicken. All this combined with the issues we had on our flight out show that United are scum and just see you as ££. Sorry I cant be more complementary than that, its just the truth.

Pros: Staff were very helpful especially with delayed flights etc
Cons: Aircraft was very old, bad food, lack of entertainment, poor tv and hard to use, uncomfortable seats

Cons: Long delay in Knoxville because of atc clearance issues and there is not much to do in the terminal. Only give snacks and water would of rathered a sandwich

Pros: Economy seats had ok legroom.
Cons: Connecting flight was cancelled so we automatically got out on the next flight. Our stop over went from 2h to over 7h. Staff at checkin were very unhelpful. They told us to go to the website to request a refund and wouldn't offer us any flight upgrades. We got on the flight and people were told not to sit in the unoccupied enconomy plus seats unless they paid for them. Pretty poor that considering there were at least 2 rows of seats available they are so tight they can't even be bothered to compensate us in a way that won't effect their bottom line. We completed the return request only to be told that refunds are not offered on schedule changes. Again pretty shoddy customer service and shows that all they are about is your money. The breakfast we had was disgusting. The melted cheese looked like someone had vomited onto my tray. On waiting for our connecting flight there was an old lady who was dumped at a gate on a wheel chair. They person then left without telling them what was happening. We could see she was anxious about not knowing what was happening. My wife went to the United help desk to ask for information for the lady's flight and was told she should just check the information board and dismissed. Not sure how an old lady who can't walk is meant to do this (this was explained to them). If United had bothered to make some kind of effort to be at least helpful in any stage with refunding / upgrading us and being helpful to an old lady maybe this review would be different. Ultimately all they care about is your money and will deliver a shockingly bad customer service wherever they can get away with it. I WONT be flying United again. I will pay more for another airline.

Cons: Seat kicked throughout the flight from behind, screaming child in my ear on the side, constantly declining and inclining chair in front. Melted ice cream and butter. Butter poured onto my lap on opening! Audio didn't work on films. Couldn't store my bag anywhere near my seat Utterly dreadful

Pros: All the staff (both at the terminal and on the flight) were all extremely friendly and helpful and very efficient.

Pros: Check-in at Heathrow T2 staff were excellent and very helpful.
Cons: Price of a small mug of coffee £3.85 and it wasn’t even Starbucks it was a machine at the weatherspoon’s!

Pros: very kind crew members and flight was an hour early.
Cons: The worst food on an airline ever...witnessed so much waste all around me. No one could eat it. Entertainment broken and sound quality awful.

Pros: The United Airlines lady on the desk at Terminal 2 was tremendously helpful (she had an Indian name beginning with S). She helped me sort out my ESTA and ETA for Canada and ensured I got through security without too much delay.

Cons: I am pregnant and took a 12-hour flight. The flight crew did not provide me with food for 11 hours of that flight. When I asked the flight attendants for food they told me they had none, and it was my fault I didn't bring anything to eat. then I saw them handing out food to business class. I understand that I did not shell out the class to fly business class, but it's not okay to not feed a pregnant woman. Additionally, when I was flying form you were not allowed t bring water onto the plane. The flight attendants only provided me one small water bottle an two small cups of water. I asked for more but they said no :( I will never fly United again

Pros: Service,management, food

Cons: Entertainment was awful. You have to watch movies on your phone and then the wifi/app doesn't even work!

Cons: Let's first start off with the fact that my luggage was a few pounds over and it cost me $200. Yes read that again $200! My extra 5 pounds of luggage was $200... but if I wanted to bring a second bag up to 50lbs it would of been $100. This clearly is the stupidest thing ever. Then my flight was delayed by 45 mins. The staff were super rude... I asked if some of the food options were vegetarian and the workers like hysterically laughed in my face... well cheese omlets can be veggie or have meat. So I didn't understand why that was funny. Overall terrible experience, I will reconsider flying on United. It's not worth it.

Pros: They got my vegetarian food order right
Cons: Old airplanes both there and back, we had a choice of a few movies on a TV that we couldn't access on demand so you had to start half way through, and the quality was appalling. We were supposedly promised we could stream onto our devices via wifi but this didn't happen

Cons: The flight was full to capacity

Pros: The flight was on time. Nothing else was acceptable about the travel on this plane.
Cons: I was made to check in my carry on bag because United made this Economy Basic ticket where they fly the over head bins empty. They charge 25 for the checked bag and only allow a personal item on board. This idiotic arrangement wasn't even clear to me during booking. And i don't understand what sense it makes to create an entire class of passengers stripped of their luggage. It's definitely not customer-centric approach. The wifi was dead. It is ALWAYS dead. No entertainment was provided. I'd prefer the flights from the 90s where i could watch a film on a shared screen with headphones.

Pros: Food was good. Staff were great. Headphones not the best.

Pros: Nothing!!! It was handled in a terrible way
Cons: The way they didn't care

Cons: Original flight booked was for 1:30. Week before changes to 5:30. Then 6:30. Arrive at the airport and flights delayed to 7. Then 730. 8. 830 etc etc etc til 11. No explanation. No food tickets. Rude responses like this gem: pointed out how long I was waiting with no word --> told by a united employee that he's been there since 7am. I point out he's bad to be there. He says he's not. I guess a united volunteer then? Then only handed out water since 'it's a short flight'. Useless.

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