|Avg. Flight Duration||2h 30m|
|Flights Arrive in||Madrid Barajas|
|Flights Depart from||London Gatwick|
Pros: Crew worked hard to get us off the ground as the flight was late arriving - so the turnaround was fast paced.
Cons: Queue to board was ridiculous. Granted the flight was delayed but the communication with the passengers and the ground crew at the gate was pathetic.
Pros: Crew super helpful and plane left on time, arrived a little early
Cons: The boarding process where we are herded into a tiny pen for 20 mins or so, w almost no seating, is not pleasant
Pros: Hard to understand some of the crew announcements due to speaking way too fast
Pros: Crew good, kind and helpful.
Cons: Did not realize that we could only bring 1 carry one. Had to pay for water.
Pros: friendly crew
Cons: more leg room
Cons: More space and reclining seats please!
Pros: In time boarding
Cons: Free refreshments. Early travelers need at least coffee or tea. Especially when they have connecting flights and no time to stop and get a proper meal.
Cons: The seat was very uncomfortable. There were only two beverage services, at meal times, and the water pours were maybe 4oz. After 8 hours, I was pretty thirsty.
Cons: more comfortable seats and space, better food
Pros: The seats are small, but comfortable enough!
Pros: Terrible legroom.
Cons: Our flight was cancelled. The level crew was completely unprepared for this. They boarded us on the plane , made us sit for hours , then marched us around the terminal trying to figure out what to do. This is airline the WORST. I want my money back !
Cons: The landing was very bad
Pros: Absolutely nothing.
Cons: Our flight was 3 hours delayed, we had to throw away our backpacks because the the crew said we could not bring them on. They said throw them away or you have to stay in Portugal and can’t go to Madrid. We missed our connecting flight. Worst flying experience I’ve ever had! No one was apologetic.
Cons: Better coordination for boarding
Cons: One hour late. More legroom than expected. Creative fast boarding
Cons: The announcements regarding gate # and on time/delay kept changing until actual boarding, so was very confusing as the gates were on different levels. Once on the flight, I asked a young female attendant to help me put my heavy suitcase in the overhead bin and was surprised when she declined(I'm 72)
Pros: Terrible legroom.
Cons: The delay in this flight was made far worse by the poor communication about he new timeframe for departure. It was poorly handled and we ended up getting to our final destination at 3 am as a result. Disappointed.
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