Find Deals on Flights from London to Madrid Barajas (LON - MAD)

Very low fare

Lot of stairs at stanstead to carry luggage

.. The yellow in the logo

Where to began?? The most unorganized company I've ever come across. They don't accept online checkin. They don't explain that you need to pay for an airport fee which is 45 euros in addition to the plane ticket which is crazy. Oh customer service... Ha ha ha ha. Just a mess. Never again with this airline, I'd rather pay extra and go with another airline.

Nothing

The seats were very uncomfortable, I am a skinny men I could tuch the passenger next to me and it was very bad you know I understand they have to make a profit but is not about money at all time what happened to customer service I felt I was a stack of Sardines very bad I would not fly Whit this airline again . Shaun Boudaghian

To be told last minute I can not fly and have to be put on a waiting list by the check-in lady mrs A in the situation when we had a technical error with my online check-in (my husband was successfully checked in but not me) and sent to the gate to hope for a last minute cancellation. One of the lady mrs B at the gate didnt communicate properly with her colleague mrs C standing next to her (who told my husband to wait on the side before validating his boarding until i could get a seat) and 'gave' my husband seat away to another waiting passenger (even though it was written on my ticket I was the first on the waiting list) even though we were trying to anticipate the situation but she only replied 'one minute please' without listening and resulting in giving away my husband ticket afterall! lack of professionalism, internal commnication between personel and overall obvious messy organization with disrespect to passengers. without saying that the whole waiting time, i had to sit on the ground and had nowhere to seat properly while 7 months pregnant. Will never fly easyjet ever again.

It was fast

No Food, uncomfortable

Not enough legroom! Flight attendants did not seem interested

There wasn't much not to like about this experience. From being on time, to the comfirt level, and the service we received.

The crew, as customary with Iberia, excellent. Very courteous and kind

No complaints.

Nothing

They made us miss our flight! Very rude and disorganized customer service.

nothing

I paid in advance to select my seat on my phone and the way the page was set up I couldn't really tell where the seat was located. I ended up paying for a middle seat, which is exactly what I was paying to avoid! Additionally I had no where to print my ticket, so even though I pre-checked I ended up having to pay 15 GBP to have one page printed. I understand having to pay a fee, but that amount is just ridiculous.

The crews are ok

The seats are not too comfortable

we were stranded in aberdeen due to flooding and were to miss our connection to vietnam. we were expecting the worst when we called BA but the service representative could not have been more helpful or efficient. she had us booked in the next couple of days all the way to our door. she was positive and we could tell she really cared about our plight.

cramped seats, but that is cattle all over

First 45 minute delay because the plane arrived late. Then another half hour or more delay because of passengers being rowdy. It was an endless reshuffle of luggage in the compartments.

4 hour delay

Nice big plane very nice polite staff

No entertainment

I need a refund as soon as possible I have no reply from anyone

I liked the service, the crew make efforts to serve well to the travelers. they always smile and try to be nice. The food is not free, so the qualification. Also no entertainment system, no sound

the seat rows are too close. So is very difficult to rest. I suppose this is because of the price. Is a short trip so it ends fast.

I didn't enjoy flying with this company!

They held people accountable for their carry on.

Very noisy group of passengers made it hard to hear any on board announcements. I realize this wasn't any fault of the airline.

We went from A to B.

Nobody spoke any english, ONLY SPANISH. The seats were extremelly tight, we were offered nothing, not even water, and there were 4-5 girls in the plane yelling to each other about something that had happened and they had to kick out one of their friends and no one would tell them to be quiet.

leg room using buses to go to the plain excess of people on the buses to the airplane flight attendants making fun of passengers for having too much with them

Nice plane Crew was nice

Delayed

We ran threw Madrid airport to catch our connenting flight to menorca. As we arrived at the gate 5 minutes before take off, the woman at the desk was closing the doors to the loading deck while the plane was still at the terminal. She then told us the flight was closed and there was nothing she could do in a rude manner. She told us we had to go to the Iberia information desk where we found no one there to help us. We then went back to the gate and watched the plane sit connected to the loading deck for another 10 minutes where the woman was very rude again. Finally after waiting for 20 minutes for some to show up at the information desk we were able to get on the next flight. Unfortunately we spent most of the first day of our vacation sitting at Madrid airport.