Every single aspect of this international flight was outstanding from check-in, customer service, the equipment, the meals, in-flight entertainment, etc. There is nothing I could suggest to improve this wonderful experience. Highly recommended!
The entertainment was excellent. The staff was super helpful and friendly. The plane itself was in great condition. Everything went very smoothly. Definitely beats most plane experiences I've had!
The newly instated restrictions on your "personal item" are kind of annoying. I had to buy a whole new bag on Amazon and pack the backpack that I've been carrying on to flight for ages into my checked bag.
Old fashioned seat, no usb to charge my phone, battery went ;off and couldn't make a call to my family to assure them of a half way safe trip while stopping over for almost 6 hours in Ataturk Intl. Airport, Turkey.
clean. Seat covers nice and clean. furniture color scheme pleasant.
1. Seat distance by far too less.
2. seat width on the borderline of being acceptable.
3.. No entertainment, not even a flight info screen available.
4. Only instant coffee available. If it is instant, cappuccino or other café specialities should be available. Emirates and Etihad make the example.
5. Food okay - but not for french airline. No innovation, no thought in it. Standard "how do I get the cattle fed the cheapest possible" food.
6. Electrical / USB / Network plugs or WIFI unknown.
The Virgin Atlantic Club was nice.
The special security line was a bonus.
Selection of onboard movies not very good.
The crew was not so friendly.
Menu could be more varied.
The A340 configuration is not so good for Business class. Staring at other people across the aisle is not so nice.
I flew with multiple international airlines this summer and KLM was by far the best. The crew of KLM were exceptionally attentive, polite, and helpful. The meals were by far the most enjoyable of my airplane travel meals; and I learned that KLM does not charge for it's drinks on international flights, unlike most other international airlines that I traveled with this summer. In a sentence, flying with KLM was a very pleasant experience and I will recommend this airlines to others.
If I were going to list any negatives, I would say that the little travel pillow that was given to the passengers was so thin that it was practically useless, but I brought my own with me, so I was none the less comfortable.
Uncomfortable seats, mine had a giant metal box under the seat in front of me, so unable to properly place feet for a 9 hr flight. Flight attendants were blind when anyone needed attention.
Food was pretty good and flight was fairly smooth. Passengers were fairly quiet and the captain did a good job of keeping us aware of any delays.
The crew was less than attentive since I kept trying to get their attention when they came around for drinks (multiple times). Having the seat arms go up during such a long flight would greatly improve comfort so one can snuggle up to a spouse or loved one. I'm shorter in height so the taller seat backs and being unable to have the head cushion move up or down further left my head pushed forward and my neck strained.
The chair is very tiring
Very tight space between chairs
The food cold and wrapping was wet with water !!!!
No entairtaiment movies for almost six hours.
The service provided by the airline crew was magnificent. I enjoyed the entire flight from my departure point to the arrival point. Turkish Airline is my to go airline herein henceforth. I will implore prospective travelers to give the airline a shot (try). I can unequivocally attest that the decision to do so will not be regretted.
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