Every single aspect of this international flight was outstanding from check-in, customer service, the equipment, the meals, in-flight entertainment, etc. There is nothing I could suggest to improve this wonderful experience. Highly recommended!
The entertainment was excellent. The staff was super helpful and friendly. The plane itself was in great condition. Everything went very smoothly. Definitely beats most plane experiences I've had!
The newly instated restrictions on your "personal item" are kind of annoying. I had to buy a whole new bag on Amazon and pack the backpack that I've been carrying on to flight for ages into my checked bag.
The Virgin Atlantic Club was nice.
The special security line was a bonus.
Selection of onboard movies not very good.
The crew was not so friendly.
Menu could be more varied.
The A340 configuration is not so good for Business class. Staring at other people across the aisle is not so nice.
Food was pretty good and flight was fairly smooth. Passengers were fairly quiet and the captain did a good job of keeping us aware of any delays.
The crew was less than attentive since I kept trying to get their attention when they came around for drinks (multiple times). Having the seat arms go up during such a long flight would greatly improve comfort so one can snuggle up to a spouse or loved one. I'm shorter in height so the taller seat backs and being unable to have the head cushion move up or down further left my head pushed forward and my neck strained.
On time, comfortable (for Economy), friendly crew. Nine hour flight didn't feel that long.
Entertainment system in our seats seemed pretty beat up. On one there was no sound, on the other not all the buttons on the control would respond when you pressed them.
My entertainment unit did not work. I was graciously offered an iPad, but declined, however, the picture quality at my son's seat was also iffy.
Both my long-haul flights had poor signage for toilets.
Being coached to the plane in a bus where we overloaded like cattle. The toilet with urine all over the floor. We were an hour late taking off. British Airwys always stood above the rest of the airlines, haven't flown with them for many years, the service has gone way down, very disappointed!
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