I think I previously submitted my feedback about flight lead Katherine in a different field by mistake. Please see those comments. Comments for Hyd to AMS are it was good. The flight lead and service met expectations for satisfactory high quality service but the flight lead did not stand out as exceptional as did the leads on the other two flights so I don’t remember anything specific one way or the other besides the fact I was satisfied.
Flight lead was a gentleman with silver hair and he went out of his way to shake hands and interact with each passenger seated in business class. A medical emergency took place during our flight and he handled it with perfect poise and professionalism. He was gracious and confidently competent. Just what you want from a leader,
Crew is not the cheerful type. very slow meal service (this is their style as have flown this many times)
Flight was ok but lack of communication cost me to literally beg to be put on another flight as connecting flight had departed
Legroom not all it could be, especially when the seat in front is reclined. Otherwise it was good, food and beverage were nice.
This fight left ahead of time which meant it arrived early which was great. Staff were very professional, but as with all these Short hop Flights the food was a disappointing snack There was no entertainment on this flight, but I did not expect any
I flew premium economy and this was a good option. Although the seats didn’t recline much, I was able to get some sleep with my head propped against the window. The food was good and the entertainment was wonderful The staff were very attentive and professional
Seats were nice and comfy. Crew was polite and attentive. Business class is awesome and worth the money.
It was operated by Delta. Boarding took a long time. How difficult can it be? Overall decent trip. Liked the Salt Lake City airport. Better option than Chicago for transfers.
We left one hour late because of technical difficulties. The economy comfort seats are great for the price. The crew was mediocre, they do not provide a pleasant experience, they just deliver food and drinks and give orders, not very amicable, no service and hospitality focus.
My seats are comfortable because I choose to fly in the exit rows and this time upgraded to first class with minimum sky miles. Otherwise, I would not be happy in regular seats or even middle comfort seats. Onboarding on the return flight from Nashville to Atlanta was hot and very uncomfortable for over 30 minutes due to extreme hot weather. However, Delta should provide some other air flow option as it was almost unbearable until 10 minutes after take-off. First class seats should be equipped with cup holders. Currently, the middle console is used and is flat and prone to spilling drinks.
wifi too slow or would not connect and entertainment kept on freezing
Cancelled my flight. Left me in airport for 12 hours. Rude gate attendants. Worst delta experience I’ve had. I hope they have a focus group and return to thinking about customer service.
Stewardess was not accommodating when I requested a second drink.
Some of the passengers are coming on board with luggage so overstuffed and/or too large that have no business going into the overhead bins.
There is consistently no communication/updated time slots in the app on when a flight will board when its delayed, which is the most frustrating as a consumer trying to understand if they need to get food now, or if there is actually a chance for them to eat during their layover. This keeps being my experience with delta and a potential reason to change airlines.
The internet was spotty and I was unable to watch any movies on my iPad; the flight was fine otherwise
This a short easy flight. No food or drink but that was not an issue since we were only in the air for 35 minutes.
Delta continues to decline. This was international flight with paid meals & minimal knacks. All drinks were served in paper coffee cups including wine & bee that was purchased, The bathrooms were not cleaned & maintained. Trash container was overfilled with no placed to dispose paper towels. The flight arrived safely. That counts.
The flight was over 2 hours late.. once we finally got boarded things were fine
Bussing in a major flight is idiotic. Cabin was too warm. Food was bland and felt old
Crew attendants attention to the travelers. Good food. I always fly with Turkish Airlines
Tv didn’t work and left the gate late but everything else was perfect.
Again poor use of old aircraft and old business class seats that show there age.
Service and food were very good, I liked it a lot. I liked the little gifts we all got , but I don’t think I’d fly on Turkish airlines to go to New York from Istanbul or from New York to Instanbul anymore. Flight is way too long.
The rules regarding business class lounge hotel/room access were very confusing. Between flights we had an 11 hour layover in Istanbul, but were denied a room to rest as our layover was too long?? Keep in mind that we arrived there at 3:30am after a long flight. Even multiple Turkish airlines employees were inconsistent with the rules. We ended up paying a high price at the Yotel in the airport in order to get some rest. Good thing I did, as a medical emergency was declared on the flight from Istanbul to Atlanta and I was apparently the only physician on board. Luckily I was able to stabilize the passenger and the flight wasn't diverted. The crew called an overhead announcement for a medical doctor, but insisted that I show them a copy of my medical license which I did. Very strange in my 35 years as a physician and responding multiple times to inflight medical emergencies over the years. I was very glad the passengers issue was resolved, but an acknowledgement of at least a thank you from the crew would have been appreciated.
had to wait 1 hour once boarded. so we were 1 hour late arriving.
Amazing trip! No delays, no broken or lost luggage, and amazing food.
The ac did not work and the plane was deployed for the AC BUT IT NEVER WORKED. I have high blood pressure and I was SWEATING AND NEARLY PASSED OUT. Do better.
It would be good to choose between a Turkish based meal and an American meal option.
Gate agent in Atlanta refused to let me take my carry-on on the plane even though I met weight and size requirements and the plane was half empty. My ticket clearly stated that I was entitled to one carry-on and one personal item. Will not fly this airline again.
Flee premium economy. Very comfortable absolutely a better seat more recline, wider, and more legroom. Flew Business, which was lie flat comfortable with decent food. In P E Basically the screens audio hardly works and the selection although 90% in English is very limited. Wi-Fi did not work both ways across the Atlantic. It was “broken“ very efficient operation. The app was great. Notification is fine. It was just the entertainment and the food in premium economy was lousy airline food. But yes, I would fly them again in PE or business if they were going my way.
not good missed my connection SAS did not leave me anywhere near enough time to make my connection. Ended up adding about 10 hours to my travel day
I travelled business class with my spouse from ATL to Helsinki and back from Riga to ATL. The seating was not very comfortable. Bread crumbs and left over disposable items from previous passengers were not picked up. The cabin was extremely noisy as the crew keep talking and laughing all night long making it difficult to relax or let alone sleep. Crew must make sure to keep the cabin as quiet as possible. The seating should add a privacy features such as curtain or something. Food choices are limited and average at best. I travel very frequently but this was my first time with SAS. I would try to avoid travelling with SAS in future and would not recommend it to my friends or family. My return flight Aug. 9th was cancelled for no specific given reason or explanation. The new flight on Aug 10th was delayed by 45 mins even though it took off on time. Sorry, if you are disappointed to read my survey but I have to speak the truth. Nayyer Islam, MD
From my last trip nothing except for the luggage fee
I loved the food. The veggie option was delicious. I also appreciate the sense of sustainability with Airline's choice of packaging. Hosteses were super friendly and courtous. I also appreciate that checked luggage was included with the airfare. The entertainment portal could see some improvements. The touch screen responsiveness in Solitaire game was poor and it doesn't seem to be hardware related as other screen functions were just fine. It was hard to move cards between piles and system skipped cards from the deck. Also, there was no option for winnable vs random draw. Sudoku was cumbersome regarding touch screen, too. In addition, the difference between medium and difficult levels in Sudoku was huge. Medium was actually too easy.
I expected more, but they will nickel and dime you for everything. I did not enjoy flying with this airline.
I wish they have given us explanations for the delays. And the rebooking process in Copenhagen was too long. I had to wait about 4 hours before they assign me a hotel. From there the handling process (accommodation, transportation and meal) was excellent.
When my flight was changed from delays they were quick to rebook me.
I was pleasantly surprised as it was my first time flying with them. The seats were comfortable with more legroom than usual. The service was great too! The entertainment was good but could use a few more new movies.
The seats on Lufthansa’s international business class on the A350-900 is the worst product in the market. Our chief purser was AMAZING though. She is the best FA I have had in many years.
I have very bad experience with United because Vince two weeks that I did not receive my luggage yet
the blanket was great and pillow helped. really need a toothpick packed with meals
very small seats screen did not work . I could not watch anything for 9 hours
My schedule flight was rebooking and changed to Chicago, then I did not used the flight from Dulles to Savannah
Mechanical problems had to be fixed after all the passengers were boarded, and kept on the plane for over close to two hours with no air conditioning. Did not have enough snacks for everyone to distribute. Also, the movie screen did not work and no-one seem to be interested in helping us fix the problem. And the last, two people from our family got severe food poisoning. Arrived Atlanta 4 hours later than estimated 2:35 pm landing time. Deeply disappointed in Lufthansa, since it has been one of our preferable air companies to fly with.
Try to be on time and landing more smoothly. Thanks
The connection at Frankfurt was chaotic and nearly missed the flight to Atlanta. They made was wait for busses to transfer and it took ages
I travel extensively internationally. I only bought this ticket because it was much cheaper than my usual airlines. I had sworn off Lufthansa from past experiences of tiny seat space, mediocre food and entertainment and unconcerned airline stewardesses. I was pleasantly surprised on this flight! My seat space was bigger than I remembered. The plane was new! The stewardesses were great and the food much better. Movie selection wasn't as good as Delta/Air France but good enough. I would now choose Lufthansa again in my top tier of flight choices.
Delay delay delay, they don’t even bother to alert their star alliance partners to wait for 15 minutes
