They made us miss our connection flight and said we couldnt get to the gate in time, yet we had 30 min before flight took off. Very disorganized company. Felt likea 2nd rate citizen.
The crew did a fair job at passing out drinks periodically and they were helpful. The wine offered with the meal was very nice.
The airplane was older and seemed worn out. The video screen was scratched and fuzzy. It was very outdated and difficult to watch movies on. The movie selection was poor and limited compared to all the other international flights I've taken. The seats seemed closer together as well.
The crew and food were great. Attentive and personable.
The plane had clearly seen better days. The seats and trays were starting to fall apart. On the fight over, the door to the compartment under the seat kept popping open and hitting our legs. On takeoff and landing the galley lost many plates and glasses and one of the oxygen masks fell out on landing. The tv's were low resolution, dim and had clearly suffered several spills. Not in line with the price. At least the crew did their best to serve good food and drinks, in spite of the plane.
I love when I book a British Airways Flight and we don't get shuffled to another airline's flight. The seats were comfortable, I loved the headrest. Loved the personal TV screens with our own TV shows/moves/etc. The crew was very nice and attentive.
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