We were confused with our assigned seat.
In the days of wireless earbuds, I feel the flight should have headphones if there is TV provided 🤷🏽♀️
Landed at JFK and waited over an hour for our bags to arrive at the carousel. Absolutely ridiculous
No wifi and tv didnt work so couldnt watch movies
The Skywest crew in Cedar City (CDC) did not accept our luggage and said it was too large. They reported us as "No Show," which was completely FALSE. We were not informed of any restrictions beforehand as to luggage size and had no alternative other than return home to switch luggage. There were also road closures to the airport, requiring a detour that took much longer than the drive would normally be. We missed the flight from CDC to SLC; therefore, missed the connection from SLC to SEA. There was no refund nor compensation. Plus, the crew on ground were demanding and rude.
The flight attendant was terrible her name was chauvan
Pros: "Upgrade to comfort plus was a bonus!"
Cons: "Nothing. Flying sucks with the pandemic, but delta is doing a great job!"
Cons: "Love flying Delta superb customer service"
Pros: "Free entertainment"
Cons: "More comfortable seating"
Pros: "Super friendly staff, great service and delicious food. The competition has nothing compared to Delta. We’re switching"
Cons: "we boarded on time and were on tarmac for over an hour and a half with no explanation, no beverages."
Pros: "I never boarding this flight."
Cons: "Better communication skills."
Pros: "Smooth landing"
Cons: "Boarding should be more organized"
Pros: "the young man who was our flight attendant was just terrible. He could care less about his job. Name I think was Nathan."
Cons: "Plane left 4 mins early knowing that passengers were on a delayed flight."
Pros: "Nice crew. Stable flight."
Cons: "No gluten free snack options."
Pros: "low passengers, OK crew"
Cons: "crew was a bit cold, but OK"
Pros: "The crew was great and super nice!"
Cons: "Screens with games, more leg room, and not having kids behind us messing with tray tables the whole flight."
Pros: "Don't know yet, because I have not left Korea."
Cons: "Not happy that DELTA changed my flight again and now I arrive (6) hours later in Philly. Longer layover in Detroit is not comforting! Hoping/praying that DELTA doesn't change more on this flight going home!"
Cons: "Flying from New York to Atlanta on business class there was no access to the lounge because I was not flying to Lima on the same day. I bought the whole international business ticket to Peru together, I don't understand why Delta consider my first portion not part of my international ticket!"
Cons: "... on top of that I kindly requested to speak with a supervisor and i was denied it. As a customer I deserved that. I would a ticket with Aerolineas and nowhere it said it was delta. I followed the baggage allowance explained on kayak website and on Aerolineas Argentinas. I took a bicycle which is free and i pay $100 to packed it as Aerolineas wanted. When I arrived it was a Delta flight and they told they don't allow bicycles and that i had to play $150. Aerolineas website and kayak clearly says that bicycles were free on my flight. I show the agent my ticket and that no where it said delta to consider what he was saying since it is an alliance but i was not informed about it. He said no and after wait there for a while before boarding i kindly ask to speak with a supervisor and the denied it and disappeared. I request a refund of my fee to you for providing incorrect information."
Cons: "I couldn’t sleep in a chair... wish I could"
Pros: "love that Delta is now giving out Kind bars. Thanks!"
Pros: "Inflight Service is great"
Pros: "Flight attendants were wonderful, seats were super comfortable"
Cons: "Lateeeeeeee so so so so lateeeee"
Pros: "Smooth flight on new B757 with good entertainment system and Comfort+ seating legroom worth the extra cost but I was disappointed that the overhead storage bins above our seats were filled by pax from other seats before we arrived even though we were given priority boarding and the toilets were filthy."
Cons: "Boarding passengers should be more carefully controlled with amount and size of cabin luggage and where they place them. Toilets should be more frequently cleaned in flight."
Pros: "Great customer service"
Pros: "Excellent landing into Butte Mt. Very smooth landing over gorgeous mountains. The pilot flew us directly over some of my favorite Hikes near the Continental Divide."
Cons: "it is a shame that for an international trip, with a "superspecial rate" of almost 700 USD. We still had to pay to register 1 piece of luggage. Why are these flights NOT considered international and allow at least one piece of registered luggage? They seem to be considered international when it comes to the ticket price."
Pros: "cleanliness; attendants were very helpful"
Pros: "Compared to previous flight - this was so much better with upgrade to first class and extra space."
Cons: "The flight was an older crew , seem a bit rude sometimes especially during the beverage and meal services. Not all of the flight crew was like that, but the over all feeling existed."
Pros: "Crew Entertainment Service"
Cons: "Boarding on most airlines is a bit chaotic they always call out zones and often they aren't listed on your printed ticket otherwise was ok"
Cons: "waiting on the tarmac for 40 minutes"
Pros: "Nice people. Very helpful."
Cons: "LOST MY BAG IN BOSTON BEFORE EVEN TAKING OFF!!!! Did not make it, and then won't deliver it when it makes it to Kathmandu! This is most distressing."
Pros: "Quick boarding, clean plane, comfortable seats, the flight departed and arrived on time."
Cons: "The landing was a bit harsh, we couldn't connect to the airplane WiFi, so we did not enjoyed the entertainment."
Cons: "Crew allowed passenger to leave bag on floor between seats on emergency exit. This is a safety violation."
Pros: "The gate agents in New Bern were amazing at helping me find a seat that was next to an empty seat. I checked with the gate agent early and asked if she could accommodate my request (I'm a big girl, and any extra space on a plane is greatly appreciated!). Overall, I was very happy that they were very willing to help make my flight as enjoyable as possible."
Cons: "Nothing. Everything was great."
Pros: "They were honest about why we late taking off."
Cons: "Having to wair for them to fuel the plane"
Pros: "I appreciated the kindness of the staff at each of our stops. From beginning to end they were polite, helpful, and kind!"
Pros: "The moviea"
Cons: "The time of night"
Cons: "Sold us a flight with unassigned seats"
Pros: "I like Delta empowering women."
Pros: "Excellent trip. Provided ample food snacks and drinks."
Pros: "Ability to change planes with a 30 minute layover."
Cons: "Told to drop down a class on arrival at gate."
Pros: "Everything on Delta's part was very well done, and all of their employees were great. Arrived a little early, and very nice entertainment system over their wifi"
Cons: "Expensive ticket, ATL airport staff rude (not Delta employees)"
Pros: "Plane got to NY."
Cons: "Plane got to NY an hour late due to a maintenance issue, and we missed a connection because of it. Delta staff very unhelpful regarding connections and rebooking... we got redirected to a wall of phones to call for help."