My baggage took for to long to arrive
Some of the flight attendants were rude and not very welcoming at all.
Flight was on time. Boarded quickly with no fuss.
Plane nice and comfortable
Old plane, bad food & old crew
I like the internet for text being free, and staff is nice.
Food is not free.
I checked in to the flight 24 hours ahead to ensure I got an aisle seat, because I knew I’d probably be going back and forth from the bathroom because I had been feeling ill. When I got to the ticket check to board the flight, my name wasn’t found in the system, and I was turned away to go back to the front desk. So I did, and the person there was seemingly able to get me an aisle seat in the same row, just across from where I originally was. But, when I got to the row, another man was in that spot and showed me his ticket which was the same seat I’d seemingly been re-assigned! The middle seat was empty, and so I sat there for the time being, while we enquired about it. One of the flight attendants said they’d look into it, but just seemed to brush it off and never gave us a response. I was mainly annoyed about being shuffled around, getting reassigned a spot and was clear about wanting an aisle seat, and it never happened even though I chose that seat 24 hours ahead in the first place. I felt there were a few chances to make it right, but it never happened.
We were delayed. Crew was rude. Then we flew to another airport just to get fuel, which further delayed us. We arrived late to the connecting airport and missed our connecting flight home. Not given food vouchers. Had to pay for 1 checked bag despite flying internationally. Overall, very dissasatisfied with Alaska Airlines and I will be sure to go out of my way not to book again with Alaska.
Customer service was great and there is actual legroom in coach!
On time and no lines
The Gogo videos didn't work much of the time.
I checked my baggage with ease.The whole trip was without any inconvience. My daughter in CO made my reservations both ways thru you. I appreciated the great $fare. We will use you again . Thank You, Merry Christmas!
On time and no lines
Nice, easy flight. Boarding was smooth and easy. Really like their 20 minutes to have baggage to carousel rule....nice!
The crew was very attentive to the passengers.
I was surprised that a meal was not complimentary.
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