There was an enormous line at LAX trying to check in and check bags. Fortunately the staff were accommodating and allowed us to check our bags even after the deadline had passed -- but it was definitely an extremely stressful experience!
We flew First Class to LA from Denver on the Delta-branded contract airline - Sky West. On the way back, we flew First Class on a Delta Airlines owned jet, and the experience was so much better. The flights should have been comparable; but unfortunately cost-cutting by Sky West was evident.
The terminal on my ticket was different than the gate number. We went through security and had to take a 15 min shuttle to a different terminal. Why not just go through security there? There were also no attendants at the gate to discuss seat assignments. My husband and I didn’t have seats together. Try on board crew was great, but the airport experience was lacking.
Cons: "More arm space and leg room for cabin"
Cons: "The check in process for Delta was a chaotic mess. There was no one to assist passengers, lines were crazy long. I overheard so many people complaining about missing flights and they could not get any help. I also think the amount Delta charges for luggage was insane."
Pros: "The entertainment"
Cons: "The boarding"
Pros: "The crew."
Cons: "Nothing was mediocre about the crew or delta. The other passengers around us made a 4 1/2 hour flight feel like 8 hours of hell."
Pros: "The crew did a good job in announcing the arrival of the flight and where we are at and how far we are flying overall did an excellent job"
Cons: "If they had orange juice lol"
Pros: "The crew was amazing"
Cons: "The plane change in LA was confusing & not very clear."
Pros: "Crew was great!"
Cons: "Airline was operated by Delta Air. COVID precautions with distancing on board were not followed. Flight was overcrowded- hardly any empty seats between passengers."
Pros: "Easy boarding and very nice crew"
Pros: "Social distancing, purell wipes were handed out, food and water handed out in a baggy."
Cons: "everything was great. I love delta."
Pros: "Loved it all. Thanks for helping me get home to Australia when other airlines couldn't."
Pros: "Friendly flight staff, on time service."
Pros: "Fast flight"
Cons: "In one hour flight we could have some drinks and food. Snacks... can’t believe they don’t have any food/alcohol"
Pros: "Food, crew and flight were good."
Cons: "I booked a flight in klm, and didn't read the fine print, that it was operated by Delta. On KLM one bag is included, but on delta, I had to pay $60. This wad not made clear to me when I booked."
Cons: "Friendly crew and lots of good free snacks!"
Pros: "The seats were very comfortable even though legroom was limited in the basic cabin."
Pros: "The staff was friendly and helpful"
Cons: "Outlets to charge my electronic devices for the long flight"
Cons: "The boarding process at LAX was awful. I’m sure the horrible shuttle wait and transfer from terminal to terminal is the airport’s fault, but the airline did not do anywhere near enough to inform passengers of what was in store. It was confusing and annoying."
Pros: "Good crew."
Cons: "Very tight spaces. No tv."
Pros: "Free messaging during flight was REALLY nice!!! Smooth flight, early arrival, good coffee, variety of drinks, entertainment system worked very well and fast."
Cons: "Seat bottom cushion was not comfortable, also I think my seat was broken as any time I leaned forward it returned to upright position. Food was good but need more snack for a long haul flight. Needed more drink offers between meals."
Pros: "We boarded close to on time, no hassles. Allowed my husband and me (retired military) to board early, thank you."
Cons: "LAX security is awful. We never left the airport (arrived LAX from Sydney AU) yet were forced thru security again. Had to remove shoes, was scanned and "frisked" by TSA to get to Denver. To go to Australia, Denver TSA waived the removal of shoes, skipped the scan for the metal detector and no one touched me, ditto for LAX on the trip to Sydney. Where's the uniformity or standards for TSA?? Why did I have to be subjected to this garbage on the way home?? This is why I despise flying. It makes no sense to me. This ruined what was a great vacation."
Pros: "Great entertainment options and food selection, just wish they had the selection they advertised..."
Cons: "Booked the flight and paid extra for the main cabin selection to guarantee sitting with my husband. Got to the airport, app had already pre-checked us in and my seat selection was changed! Not sure why I paid extra when they were just going to chpose my seat anyways (DL 2222 on 11/6) Hoping my return flight this not have this happen..... Will be calling Delta when we get home."
Pros: "Wonderful service. Staff was attentive and helpful. Flight was great. I got to watch a couple movies and was able to retrieve my oversized luggage easily and even quickly. Thank you, Delta!"
Cons: "I’m not a seasoned traveler and packed some needed items for our home out-of-state in an oversized bag. That bag ended up costing me $200 extra at check-in. I could’ve Fed-ex’d for cheaper or put into two separate bags for cheaper. Then, my flight was delayed an hour."
Cons: "Sat on the runway for over an hour to get the gate. Unacceptable."
Pros: "The flight was nearly full, but I lucked out. One person in my row did not show up, so myself and the other lady in my row had the benefit of having an open seat in between us. The crew was cheerful and accommodating. They did the normal beverage service, but also brought complimentary water and coffee 3x during the rest of the flight. This was greatly appreciated, especially after 5 days of drinking and partying. My buddies and I spent two and a half days in Las Vegas for a bachelor party followed by two days in the LA area for a wedding (yes we did it Hangover style) :) Thank you Delta!"
Cons: "My only complaint was that the flight was delayed out of LAX by about 30 minutes due to the flight in-bound being delayed. However, the captain made up most of this time in the air so it ended up being a non-issue."
Pros: "I asked twice for a second declaration form as I made a mistake on the first and both requests were ignored by cabin crew. 2 crew members said that they would accommodate me but neither delivered."
Cons: "Not enough searband leg room"
Pros: "I am used to flying Frontier because of cost but recently traveled Delta and boy did I feel completely spoiled! Not only did my other half get our bags for free due to his status with Delta but the amenities they offer and the comfort of the economy seats compared to other airlines is a major difference. As a chronic pain patient, if I can find a Delta flight for a little more, I will be booking with them for sure! Highly recommend them!"
Pros: "Empty seats, room to spread out"
Cons: "Flight was cancelled"
Pros: "It was a great flight."
Pros: "Nothing worst flight I've ever had."
Cons: "Everything Delta was so poor quality!!! The flight attendants were not helpful."
Pros: "Allowed Pre boarding of infant (which American no longer does), complimentary food, entertainment on domestic flight, and friendly staff. Delta is upping the game!"
Pros: "The flight was on time."
Cons: "This was an almost 6 hour long flight, LAX to OGG. The aircraft was older and for a 6 hour flight, they really should use a bigger and newer aircraft. The entertainment systems on the back of the seat worked sporadically and the PA system was too loud and every time the PA system was used while we had our headsets on, it was excruciating We had no warning in order to remove our headsets before it blasted into our ears. We were amazed that after paying a considerable sum for our tickets and being in the air for 6 hours, there was limited meal service and we were required to purchase a sandwich in order to eat. I fly Delta frequently and this was by far the worse flight I can remember."
Cons: "Although I understand the needed delay, it would have been nice to have been served ice water in the hot cabin, instead of a small cup of tepid water."
Pros: "The gate attendants were extremely helpful in boarding this flight despite delays at the destination. They accommodated everyone and did their best to deliver efficiency."
Cons: "There were select in-flight crewembera that not only spoke rudely to passengers but also openly discriminated against passengers on board. They openly stated "It's always easier up front, isn't it?" They were openly rude and impatient with a group of passengers who clearly needed their interpretor and refused to provide any guidance when they group was nervous about missing their connection due to the delayed flight (they did actually miss their connection and were left to "look at the boards outside.") I personally experienced direct rudeness that was simply beyond what should be considered acceptable. A gentleman attendant was pouring ice into his bucket and due to a leak in the bag, she was pouring water all over my entire jacket sitting on my lap. Stunned by this, I loudly asked him to please stop and proceeded to ask for napkins. His response was "it's just water, it's not a big deal." I responded to say, "it's actually on my enitre jacket and I need to check that it didn't hit my laptop in my bag" and the response was "it's just water...you don't need to yell at me." I genuinely was frustrted but by no means was yelling. I was handed napkins and when he finally saw just how much water he had poured onto my jacket (the entire half of the jacket was soaked)...the response from the attendant was "Oh, now that I see how much it is...I actually am sorry." Implying..he previously actually wasn't sorry at all. I say with FULL certainty that had I been sitting "up front" or in first class...the apology would have been immediate and freely offered and would not have come with a degree measurement of damages. I am a loyal Delta flyer and more and more so I'm finding it hard to stay loyal to an airline with staff that continues to disappoint and concurrently creates such difficulties throughout the booking process."
Pros: "everything except in flight internet."
Cons: "Gogoinflight hasnt woked as it said it would on any flight on any airline for a year."
Pros: "The flight attendants were very attentive and available."
Pros: "It was a smooth ride and overall very enjoyable flight as the entertainment was very enjoyable and a lot to choose from"
Cons: "It was a smooth ride and overall very enjoyable flight as the entertainment was very enjoyable and a lot to choose from"
Cons: "Some of the video I was watching on my personal screen was low quality. Difficult to hear and kept breaking up/freezing so I would miss important words. At one point I had to rewind it because I had missed something important. Captions were not available for the movie I was watching."
Pros: "Early arrival. And service"
Cons: "I was assigned very last seat and there is no reclining option."
Pros: "Clean & new aircraft. Good selection for entertainment."
Cons: "Seating & booking was chaotic. Flight delayed."
Pros: "I'm surprise that Delta airline serves free dinner for domestic flight, which is definitely a compliment. I would travel with Delta airline again"
Pros: "Seating was nice...comfortable. Lighting was good, captain wasn't too chatty :)"
Cons: "This flight attendant was just terrible. Wish I could remember her name for this review... She had about half of the First Class cabin offended as soon as meals started getting served - I didn't see ANYONE around me that got what they asked for, and then when people stated the issue, she didn't respond very well. I tried to take things in stride (first world problems?) but it is a bummer to pay extra for the first class treatment and then to not have that great experience, especially on back to back 5ish hour flights."
Pros: "Crew was great, on time flight, clean plane."
Cons: "Entertainments options were shockingly few. Honestly have not been on a plane recently with so few and limited options of TV series and movies. I was extremely surprised. Wish I had know and I would’ve had more options for my family."
Cons: "I paid for the preferred seat .and i found that people beside me didnt pay anything when i asked them ,"
Cons: "Boarding was crazy. Could not everyone in the gate area."
Cons: "Seats in economy section are very close together . There is not enough room for knees...especially for such a long trip."
Pros: "Food and service"
Cons: "Working wifi would be good. Better A/C. More comfortable seats"
Pros: "Great plane and staff"
Cons: "There was no wifi on flight"
Pros: "Good for both."
Cons: "Bigger seats."
Pros: "Crew was great and professional."
Cons: "Entertainment controls were outdated and confusing to operate. There were no charging ports."
Pros: "The crew were really helpful with people who had tight connections because of the delayed flight"
Cons: "I wish they had WiFi"
Pros: "Friendly staff"
Cons: "Security check at gate; No priority"
Pros: "Seating is tight. The crew was great !"
Cons: "As we landed we had to wait on the plane for an hour and a half because another plane (Spirit) was in our “parking spot.” This made it very difficult for people and connecting flights."
Pros: "Economy comfort was very nice, food decent, plenty of toilets to avoid overcrowding, and good entertainment selection."
Pros: "The flight started with a visit in the recently renovated KLM crown lounge in Amsterdam airport. I liked the various seating options and of course the upstairs bar. The service on board was attentive and efficient, the food options I really liked (especially the Chinese dish) but also the little touches like the nuts & gouda cheese which were served in small porcelain bowls. The seat itself was very comfortable when sitting and the structure gives a lot of privacy. However for couples or friends travelling it's a bit cumbersome to have a conversation even when sitting in seats next to each other. Overall my expectations were fulfilled."
Cons: "This seat is not ideal for sleeping for taller persons (I'm 185cm tall) as the space to put the feet is very narrow and it's uncomfortable when lying on the back (as one cannot put them in the natural resting position). Cabin temperature could have been a bit lower for my taste. Crew needs better training with regards to transfer procedure in Chengdu."
Pros: "Very personable staff. Food acceptable for airline fare. Ticket price was outstanding."
Cons: "Paid for extra legroom, but very narrow seats not comfortable. Very difficult to sleep. Old plane--could not hear movies and unclear screen. Music sounded OK and choice was good."
Pros: "Nice people and good service"
Cons: "Not much"
Cons: "I’ve traveled a lot internationally and this was the WORST flight I’ve ever had to endure. I felt like I was being tortured and didn’t sleep at all and so slept when getting into Amsterdam rather than being able to explore the city. I was out $200 for the Airbnb (could’ve stayed in the airport cheaper) and $200 for a dinner cruise I slept through. NEVER AGAIN"
Pros: "Friendly staff"
Cons: "Leg room"
Pros: "The staff tried to help me when it was evident we would not arrive on time"
Cons: "The connecting flight is too short of a time. We were late out of LAX and I missed my connection and had to sit in airport for 5 hours. Missed my grandson’s third birthday party. Just made me sad as Travelled from far to try to make it."
Cons: "Still waiting to board after missing this connection had to be booked on another airline"
Cons: "Services was pretty weird .. Perse or crew Leader was ok But the assistent Young one was Really bad.. aptitud and not friendly at all."
Pros: "Efficient crew"
Cons: "Long, slow line at check in. Not many new movies or tv shows"
Pros: "The entertainment options were good."
Pros: "Sound was broken on my TV set!"
Cons: "Called stewardess twice to assist. No response!"
Pros: "We got a meal for a 1h flight only"
Cons: "No entertainment but normal for this type of flight"
Pros: "Good service onboard, good food. On time."
Pros: "Boarding was quick, Flight on time....just a regular service and plane"
Cons: "Terminal 3 Manchester is not worth staying longer then necessary, loud music, crowded....old"
Pros: "All cabin crew were courteous. Refreshments were light. Check stuff were helpful, they did devise that the flight was full and due to space hand luggage would prefer to be put in hold free of charge. We did not have any problem with this. Plane was clean."
Cons: "Service was a little slow going through the gate, it seemed to take a while for everyone to get on board."
Pros: "Consistently high standards"
Pros: "My bagage broke"
Cons: "I paid extra fee for extra bagage which was tv and i paid insurance my tv broke and no one responces for it"
Pros: "Flight was delayed for three hours and was a very stressful flight"
Cons: "Flight was not on time and got to destination very very late pier management of aircrafts"
Pros: "The crew were just amazing, such lovely male stewards! They were helpful and friendly and generally wonderful."
Cons: "The entertainment was quite dated and didn't have new movies etc"
Pros: "Jet airways flight till mumbai"
Cons: "Poor legspace in Klm flight till Amsterdam"
Cons: "Klm flight has very congested seating Getting information about eticket was pain"
Pros: "Everything was good. The crew was very friendly and attentive. The plane was comfortable, with great entertainment on the personal screens. The food was delicious. Flight was on time and actually arrived early, but then we had to wait for a gate (not the airline's fault)."
Cons: "No complaints at all."
Pros: "quick boarding, responsive Airline stewardess, very polite."
Cons: "temperature control was not good, service was fine, seats were not comfortable. plane need to be cleaner."
Pros: "It's the best flight I could get for such a low price. But don't expect to to get the best and newest planes around but it's still overall a good experience."
Cons: "Quite bummed the plane didn't have wifi / USB"
Pros: "It's the best flight I could get for such a low price. But don't expect to to get the best and newest planes around but it's still overall a good experience."
Cons: "Quite bummed that the flight didn't have wifi / USB):"
Pros: "We really liked the KLM people, from the check in crew to the flight attendants."
Pros: "Having exit aisle made a huge difference in comfort Crew were EXCELLENT"
Cons: "Food was not very good Tasteless and rubbery"
Pros: "Crew very efficient Food was reasonably good Good movie selection"
Cons: "Boarding at AMS was very disorganized. No row boarding for economy, just all at once Lights stay on during the flight, so difficult to sleep"
Cons: "Why is there no rating for on-time delivery? After my super-late departure from PDX to AMS (computer outage), I essentially had the same problem on my return flight. KLM's Birmingham to Amsterdam flight departed so late that I again missed my Amsterdam connection."
Pros: "Friendly and helpful crew"
Cons: "Disembarkation at Belfast"
Cons: "Seats were very close and movies ok"
Pros: "Comfortable seats"
Cons: "WiFi was not working. Flight was 2 hours delayed"
Pros: "The crew was very accommodating the blanket, pillow, ear phones and good were very nice."
Cons: "Going from Dublin to Madrid the seats weren't as comfortable and they didn't give any drinks or snacks"
Pros: "Entertainment was fantastic!"
Pros: "Crew was very nice"
Cons: "When I checked in, I was asked if I would consider taking a United flt instead of aerlingus. I agreed but the flight had already filled up so the woman checking me in offered to seat me at an exit row. However on check in I realized she gave me someone else’s ticket. It was disappointing. My first f"
Cons: "Told us to pick up stroller in Dublin. Get there and we are told that is not possible. Of course we not have arrived at our final destination without said stroller. Seats are on the pitiful side of the spectrum and gets a bit old being nickled and dimed for drinks, sodas, food. . ."
Pros: "easy boarding"
Pros: "Food was excellent and the movies were free."
Cons: "Our seats wouldn’t lean back. Other people’s did however."
Pros: "Very comfortable seats and excellent onboard entertainment. Friendly crew"
Cons: "The breakfast burrito was not good quality. Also, gluten free options would help me"
Pros: "The pretzels."
Cons: "The customer service from Aer Lingus is the worst ever. This is our honeymoon and it got ruined. The flight was 3 hrs delayed, and they started rerouting people that had connection flights to London, we had a connection and randomly Wendy the service agent decide to not reroute us because we had plenty of time, of course we didn’t make the flight, we have been hostages of Aer Lingus for the last 21 hrs so far, but more will be added until we make it to Hamburg tomorrow at noon instead of tonight at 8."
Cons: "- My seat was broken and could not recline. This not only made the 9 hour flight uncomfortable, but even more so when the person in front of me reclined their seat fully. - I understand it's Aer Lingus' policy, but I have never experienced--in my many travels--paying for alcohol on an international flight, especially cash only. - Regarding the above, I had to remind the flight attendant three times that she owed me change, and each time I was greeted with a sneer and, "Yea, we don't have it yet". It was not so much the money, but the incredibly rude service and charging for what should be a free drink! Some of the stewards (on the opposite side of the aisle) seemed very friendly and accommodating, but unfortunately, the two ladies on my side made me feel like a burden rather than a welcomed customer. - I guess it's, you get what you pay for...but I was just surprised at "breakfast" being tossed a box with a burrito--no napkin, utensils, plate, nothing. I won't be flying Aer Lingus again."
Pros: "Check in was great. On board crew was excellent and very attentive. Many offerings of drinks and food."
Cons: "Boarding was chaotic, free for all situation. Signage could have been better at the gate. One of the TV viewers/overhead lights didn’t work for our party. There was a large chatty group of people that were milling around, standing in aisle, talking loudly for much of the flight. I understand that there is only so much the crew could do about that."
Pros: "Entertainment was the best thing about this awful airline flight."
Cons: "Food was awful. Worst Ive ever had in around 200k miles of flying. Food service was rushed. i.e they asked me if I wanted coofee or tea immediately after serving my main meal. My son was feeling unwell due to asthma and asked for water. He got a lesson in manners and etiquette as he didn’t say please. I asked another female staff gor water. She didn’t respond so I waited a few minutes before askinfg again. She snapped ‘ I heard you!’ Made me feel uncomfortable asking for anything and that I was a nuisance. Seemed they could hardly wait to serve dinner and turn the lights off. I’ll be taking my own food on the return flight. I’m not expecting gourmet on an airline however this food was inedible"
Pros: "The seating was comfortable"
Cons: "The fact you even had to pay for coffee is absurd . There also should be some in flight entertainment"
Cons: "Actuality an aer lingus flight, a secret code share. Flight overbooked by 35 people. 2 hours to find out I was bumped. Another two hours of waiting while one clerk worked each of the 35 people to rebook. Disaster. Tears. People delayed two full days with no hotel / food /etc. I'll never book british airways or through kayak again. Awful."
Pros: "On time and friendly"
Cons: "I asked for Vegetarian food when I booked the flight but I didn't get any. When I asked for Veg food, I was told they didn't have any. With delays and everything, I didn't get to eat anything for 16 some hours."
Pros: "Movie selection and availability"
Cons: "Boarding was late Water was offered only at the beginning"
Pros: "Direct flight LAX to Dublin with no lay overs"
Cons: "No toilet paper or paper hand towels in the bathroom. Early on in the flight I went to ask for toilet paper and was given a nod. Tried a different bathroom and no toilet paper there. Servicing the toilets on the full flight was neglected."
Pros: "He crew were nice."
Cons: "The flight has an hour delay from LAX that caused me to have 20 minuets catch my connection flight and I did not receive my bag. I’m on vacation for 5 days in Hamburg and I’ve already lost 1 day to go out and explore the city. This was my first time flying with Aer Lingus and I unfortunately will be my last time."
Pros: "TVs on seat-backs, good selection of movies and television, USB charging outlet on seat-backs"
Cons: "Every seat came with useless headphone sets: the jacks were for an older model of plane. Flight attendants warned passengers that they had some headsets that would work, but were keeping them reserved for children, so not to bother asking for them. Flight took off more than 3 hours late and airline took no responsibility for delays. Blamed LAX contractors for everything. The airline is responsible for who they do business with. Because of takeoff delays, food and beverage service was also badly delayed. Had to beg for water several hours in, and was brought a single small cup."
Pros: "Boarding went quickly but there was no discomfort on the plane. Staff was friendly and efficient and they made an effort to take off and arrive early to our destination."
Cons: "Nothing, excellent trip"
Cons: "Space was so limited it was just ridiculous"
Cons: "Our flight from LA to Dublin was cancelled day of and the airline put us on another flight. We came to find out that they did not place my fiancee and myself together. We tried talking to the crew but they seemed apathetic and uninterested in helping us. The said the flight was full and everyone checked in but after boarding we found many open seats.. while on the plane I requested help trying to relocate seats so we could sit together and not a single steward would help us. In the end, we finally found seats on our own... Very unhappy throughout the entire journey the quality of service. Never flown with such rude and unaccomadating service personal."
Pros: "The flight attendants were lovely... what was wrong with this plane was not their fault and they did their best."
Cons: "Not only was my seat cushion lumpy and extraordinarily uncomfortable, the seat back was broken. My video monitor was as well... Possibly the worst overseas flight I've ever taken...10 hours of pure torture. Never again."
Cons: "the food was really expensive"
Pros: "Crew was attentive and efficient. The flight was smooth aside from the minor turbulence."
Cons: "I sat in a seat with a broken entertainment screen and the WiFi was so slow it was unusable. The seat I sat in also would recline on its own at times. It made for a very long annoying and boring flight."
Pros: "no delays, comfortable seats"
Cons: "The flight attendants went right past us never asking if we wanted anything. They served the people to our right and in front of us. Mystifying."
Pros: "The flight was very bare bones. Entertainment system froze up half way into a movie. You had to pay for wine with dinner. Even on budget carriers, wine is included with meals on the long hauls. Half a cup of water was served twice during the flight. The cabin was kept quite cold. I wore thick socks and slippers throughout the flight, but had to use the small blanket provided to keep my feet warm. Glad I had a heavy coat! I will avoid this carrier on any long hauls in the future."
Cons: "Dinner not too good. Breakfast very poor. Cold flight. Entertainment not working. Avoid for long hauls."
Pros: "The staff was very courteous and nice. The dinner and breakfast were good quality. Highly recommend Aer Lingus"
Cons: "We had a crying baby behind us and the parents didn't do anything to alleviate the situation"
Pros: "The Dublin to Manchester leg of the flight was far friendlier. Food was bad. No service to speak of on transatlantic potion. Couldn’t even get a refill on coffee after one tiny cup at breakfast."
Pros: "I was surprised at the minimal effort that went into that transatlantic flight. Disgraceful. I'm turned off enough to never fly aer lingus again. It was barely two steps above Ryan Air."
Cons: "The food looked like one put any effort into it, the coffee only came with milk and no milk substitute, there was only one kind of tea--no decaf and no herbal tea, and no butter substitute for people with dietary restrictions. Just a complete unthoughtful shame. My back is still sore from the lack of ergonomic considerations in seating. The blankets were cheap and thin and the plane was loud with no complimentary earplugs or sleep masks. Awful experience."
Pros: "Friendly staff"
Cons: "The worst (hardest) airline seat I have ever endured! I dread the return home"
Pros: "The food was good the flight was average. The airline staff was very friendly and helpful."
Cons: "The seats were very small not enough legroom. The armrests didn't fold up completely."
Pros: "The boarding was very efficient and overall the staff was very nice."
Cons: "Seat reclining are horrible. No space to eat, read or enjoy the entertainment. Seat cushioning not existent, and food quality is poor."
Pros: "Called the customer service to attempt to check-in online wasn't able to do it.the rep was hard to understand and he decides to hang up on after waiting 18 mins.called 2nd time I was on hold 15 mins asked for a supervisor. I told to call aer lingus to check in."
Cons: "The flight one flight attendant was just rude before take off my blanket was on my sit, she takes it and puts it inside the overhead and says you can get it back once we take off. Don't understand the meaning of that??? Then the same attendant was giving out breakfast sandwich I had to convince her that my son didn't get a sandwich. They walked by with the coffee cart she COMPLETELY IGNORE ME. Same thing for water. Bad experience with customer service center and one nasty attendant."
Cons: "Same as above. I am not sure which leg of the flight caused the damage to the checked bag."
Pros: "flight was 1.5 hours late"
Cons: "Nowhere to lift my foot on entire flight"
Pros: "I was satisfied with the ease of boarding, and the flight was relatively comfortable."
Cons: "I did not appreciate the airline encouraging us to pay for an upgrade on seats that did not merit an upcharge. The entertainment centers did not work well (or at all) on either leg of our trip. The crew was not generous with water and acted a little put out when we asked for anything."
Cons: "Late service, poor communication leading to events that left me angry and frustrated and left my friend in tears. I won't be flying British Airways ever again if humanly possible."
Cons: "Not able to ceheck in on line and then was put on standby for a ticket I purchased in January. Others in my party got their seats at the airport when they checked in. Two of us were put on standby. Food had a problem with coordinating serving and there were few liquids offered for an overseas flight where it is important to stay hydrated. One liquid with each meal. If I had known I would have bought water at the airport before boarding."
Cons: "After getting to the airport with 3 plus hours to spare I still couldn't get a seat until 40 minutes before take off. On my first leg of the trip my boarding pass stated I was a "Stand By". That was incorrect I paid full economy fare. The twenty four hours before my trip instead of being filled with anticipation was more a management of anxiety. So everything leading up to the trip overshadowed the actual flight experience. We did fly Aer Linus, but that was booked through British Airways. Also screen to choose movies, TV programs need some new screens not easy to press and get a response."
Pros: "Aircraft was clean, new, crew was courteous, in flight services were certainly satisfactory"
Cons: "Two major problems, when we went to check in, we stood in line and were very rudely told by some German British Airways attendent that we couldn't check in with them and that we needed to go to Aer Lingus, this even though our reservations were through British Airways. Second, despite my efforts over a few months to make seat reservations, my daughter and i were separated. Aer Lingus reps in rome fixed that and I was very, very grateful for that, but when we got to the Dublin/Boston leg of our flight, they couldn't or wouldn 't fix the seating issue. On board the plane though, the flight attendents arranged for my daughter and I to sit together. Really upset me that I didn't know until the very last minute, on the plane, whether I was going to be able to sit next to my child."
Pros: "Not much"
Cons: "The ladies who checked in our bags were incredibly rude to me, my mother and my husband. On top of that they forgot to add the tags for Rome on our luggage so they got stuck in a connecting flight in Chicago. When we asked the supervisor to tell the people in luggage claim to forward our luggage to Rome when we were in Chicago (because of course the connecting flight only gave us 40 minutes to get to our flight to Rome so we didn't have enoughtrime to check our bags a second time), he said no. What would it have killed the guy to make a simple phone call? The alternative was to wait a day or two to see if maybe we could catch another flight to Rome with our luggage. I've never made a complaint before and I've never really made review because I don't it really accomplishes anything and I'm sure the idiots at American Airlines will never see or care about this, but I was extremely disappointed. They didn't get any empathy from your employees not even an im sorry, and I get that this job is hard but I have the same job too and I suck it up and still try to empathize with my customers. Oh well... it is what it is. The Airlines can do whatever they want."
Cons: "Sound was very poor on movies. Difficult to recline seat."
Cons: "Other passengers didn't understand how pounding on the back of a seat affects the passenger in the seat"
Pros: "Very comfortable flight even though little floor space."
Cons: "Small seats. Not much legroom."
Pros: "I love your airline. First trip with you this week. Clean spacious planes. Friendly and caring staff... noticed great things watching crew help others. Great entertainment options and quality. Food was tasty! Looking forward to my next trip with you."
Cons: "For an international flight, food and all drinks should be free"
Poor communication from boarding staff, airport staff not a clue. Communication on board was un decipherable and airline lost baggage.
Pros: "The crew is nice"
Cons: "No respect of distancing the seats ; all the seats were occupied. No wifi"
Pros: "Nice crew"
Cons: "Not loose my luggage:)"
Pros: "The crew was perfect"
Cons: "No wi fi on the plane."
Cons: "Flight was delayed for 4+ hours"
Cons: "First class bathroom could have been cleaner and wider - very narrow, hard to maneuver"
Pros: "The crew was very friendly."
Cons: "No wifi on a 9 hour flight. Takes a long time to get another round of coffee."
Pros: "The food selection and drinks, given our coach class, were excellent. Nice attention to the passengers."
Pros: "On time, no hassle."
Pros: "The flight departed on time and arrived early. The crew were all courteous and kind even to the man who was sitting next to me who seemed quite demanding."
Cons: "I am small but the seats seemed a bit too tight. The plane itself seemed a bit outdated."
Pros: "Average crew. Average seat."
Cons: "They could have controlled screening babies better. They just let them scream....."
Cons: "Everything very good"
Pros: "Friendly attendants, entertainment variety"
Cons: "Comfort, food could have been better."
Pros: "Crew was amazing. Service and food was good."
Cons: "Random TSA check was not needed at the end when boarding."
Cons: "Not to be late ,and not to loose my luggege"
Cons: "Better in flight entertainment"
Pros: "Very little"
Cons: "Flight was very crowded. Flight crew kept bumping into my seat and never apologized"
Pros: "The crew was very careful"
Pros: "The CDG airport is very bad in terms of finding your connections, the flight to CDG from LAX had a very old entertainment system and was hard to use."
Pros: "Crew was nice, too short of a flight to figure out more"
Cons: "no chance to try. Can’t pick a special meal in short term flights and snacks are not vegan"
Pros: "Over all pretty good for price."
Pros: "Cheap ticket"
Cons: "The fact that you cheapskates don't allow credit or refund is downright usury. I didn't take that flight because of medical issues that caused me to cancel my trip 2 weeks in advance. I pleaded with you to be able to take a credit, to no avail. You lost a customer."
Cons: "Our flight was delayed so we could not make out connecting flight. We had to wait 6 hours get another flight to Atlanta and then fly to Boston the next day, longest flight ever was horrible I called out sick from work too."
Pros: "The food, beverages and choices of movies, entertainment There was a medical emergency that caused the flight to land in Canada. This was handled very professionally - I hope the passenger ended up getting the care needed and is doing well."
Pros: "Great service, decent food"
Cons: "There was no WiFi on the plane"
Pros: "Their evacution video is interesting"
Cons: "The aircraft is a bit old and somehow the flight crew didn’t offer me the full menu as the menu describe. First time encounter that in a business class"
Pros: "Great food (Economy class). Good Service"
Cons: "Not enough bathrooms on Economy class area due to aircraft design."
Pros: "Boarding this large plane went relatively quickly and orderly."
Cons: "Seats were tight and got a bit uncomfortable. This was a long flight. Could use a much better cushion."
Cons: "Airplane delay to take off 1 unknown reason After landing in Paris 50 min sitting inside airplane moving around Late for flight transfer. Sitting in Paris airport 5 hours. Customer service no working. Never fly Air France anymore !"
Pros: "Enjoyed my food, especially tasty for airplan fare!"
Cons: "Not enough leg room"
Pros: "If the flight would have leave in time we would receive our luggage in time"
Pros: "I like traveling with AirFrance in general."
Cons: "Terminal too far to go to loggage, walking about more than two miles after a long trip is not very easy AirFrance should have a better terminal at Charles-de-Gaulle!!! Have some missing stuff in my luggage!!!!"
Pros: "Nice staff, very professional and helpful."
Pros: "Crew was very nice and the plane was clean and comfortable"
Cons: "Worse food I ever had on a flight ( a small bowl of lentils and some bread) Movie selection was poor, although not a big deal"
Pros: "We got to the desk to check in and there was one person being served in front of us. He finished with him, turned and left the area through the dooor. No one came to help us for 15 minutes. Then they came out to answer the phone and said we were 10 minutes past the cut off and we could not fly."
Cons: "Staff just walked away while we were in line, the rudeness and mean attitude, they blamed us for being too late after ignoring us and made us late, they didn't offer an alternative flight until we asked. Overall, horrible customer service. Never been treated so rudely by people in the airlines industry in my entire 42 years of flying!"
Cons: "Screen broke half way through flight. Food was poor"
Cons: "I was asked to change my seat repeatedly"
Pros: "It was on time and the crew was good"
Cons: "The food wasnt upto the mark"
Pros: "Crew very professional and nice food Boarding process well organized"
Cons: "Poor seat comfort in business class and no entertainment for a flight lasting more than 1h"
Pros: "The crew is great, with their typical slightly humourous and casual French attitude. Great collection of international quality movies."
Cons: "Average and disappointing sitting space. The vegan lacto-ovo meal is disappointing."
Pros: "The crew is great, with their typical slightly humourous and casual French attitude. Great collection of international quality movies."
Cons: "Average and disappointing sitting space. The vegan lacto-ovo meal is disappointing."
Pros: "Missed connection and it was airport not Delta that was the problem. Not a good way to start a vacation. Rating is for the Paris Airport, not the flight crew or Air France employees. Still sitting in the airport when we should be at our destination."
Cons: "Hundreds of people missed their flights. Delta had us into Paris with an hour and a half to get to connecting flight. Missed flight due to huge delay in passport approval. They seemed completely unprepared."
Pros: "The food was good."
Cons: "I feel comfortable flying when I can see out the window so don't force me to close my window shade.The flight attendants kept forcing me to close my shade. Also new planes would be nice. Sick of flying on outdated technology."
Pros: "Seats were comfortable, but the sliding action, instead of recline, took getting used to. Food was very good. Snacks available on demand, along with drinks. Complimentary wine with meal was also quite good. Entertainment system was first rate with plenty of options for TV. movies, music, games, etc..."
Cons: "Sitting in the middle two seats in the center of the 777 left me stuck for most of the flight. Got up only once. Wife's feet and ankles were swollen by the end of the flight. Not enough legroom to move much during the flight and not enough aisle space to get around with the plane so full. Have made flights twice as long on the 747 and were able to get up and walk."
Pros: "Wheel chair service at LAX is run by the airport. Their priority is to get you to your flight, not to a VIP room regardless of how early you check in."
Pros: "I had a choice of movies, games and music that was very appealing. My concerns about not receiving the correct meal was handled professionally and promptly during the flight. I was surprised they couldn't discover I only ordered it for the second leg of my flight."
Cons: "Being placed into a window seat at 6' 5". Although I opted for general seating rather than paying for a extra leg room which is out of my budget. Not getting an aisle seat was disturbing at my height. Then there was the guy in front of me not willing to forego putting his seat back on my knees for over half the flight. It would be nice if the seat assignments for general boarding considered the height of the person being assigned."
Pros: "Excellent choice of movies. Great service. Friendly crew."
Cons: "I requested a lacto-ovo vegetarian meal, which I received. However, it appears the meal was also vegan. Normally, that would be okay except one of the two standard meal choices was also vegetarian and seemed much better. Since I had selected lacto-ovo vegetarian, it seems I was not allowed to select the standard vegetarian option. Hard not to have cheese on an Air France flight - just saying :-)"
Cons: "Left a little late for no apparent reason."
Flight canceled by airline. No refunds, no ability to talk to customer service. Terrible!
Pros: "With COVID restrictions stopping buy-on-board, all passengers in Euro Traveller recieve a complimentary packet of crisps or breakfast bar and bottle of water."
Pros: "They dont let me in the plane I loose the flight"
Cons: "i loose the flight they dont let me in the plane"
Pros: "everything was fine. uneventful"
Pros: "good noise cancellation"
Pros: "Decent service crew"
Cons: "Boarding, seating, comfort, media, food and general value.."
Pros: "The food was good and the crew was friendly and attentive."
Cons: "HOT. The plane was 90% of the time. It would tease you just long enough to start to fall asleep, then bam! You wake up in a sweat. It was 9.5 of 10 hours of a low boil sweat. The most uncomfortable flight I've ever been on. Apparently a known issue, including the condensation leaks on people sitting next to the window. (Guessing that's why the A/C was left off.) Also one of the bathrooms was quickly out of service. Another would auto flush if you tried to sit down. And another the green light was on whether occupied/locked or not. So 3 of 4 in Economy had at least some kind of malfunction. The power tinting windows never responded to the buttons - assumed they were on master override. Finally, the seats were pretty compact. I would describe World Traveler on BA (aka Economy) more like the new compact Basic Economy offered on other carriers. Seats were very small and leg room consumed by some kind of service boxes. I'm hoping to all things holy that our return flight is actually an American Air flight instead of BA direct. Really afraid of another 10+ hours of torture."
Pros: "As always no issues at all, I reserved my seats early to get extra leg room which is always great. Fast boarding and a quick flight, having been on a long haul flight a few hours before I needed this to get home."
Pros: "Not being squeezed into a claustrophobic window seat."
Cons: "Nothing to report."
Pros: "The quality of the plane was good and the movies were good. Also the blanket and pillow was nice."
Cons: "I was really cramped and couldn’t recline because the guy behind me was too tall and it amashes his legs, so I had to be uncomfortable for the entire flight."
Cons: "They’re not too helpful in helping me get on a flight to my final destination."
Pros: "Staff that served us."
Cons: "By the time our turn came there was no more choice in food."
Cons: "Crew didn’t seem interested in picking up trash, especially Amy trash that was not related to mean or beverage service."
Pros: "The title says it all"
Pros: "The flight itself was fine"
Cons: "The delay made me miss my connections, and cost me a day at a festival I paid a lot of money for and planned 6 months around. the options given by staff were not too helpful"
Pros: "i was cold and i woke up to find an *extra* blanket on me. quickly unwrapped it and put it on and all good after that."
Cons: "ba website messed up our meal selections. luckily the staff were nice and gave us something suitable."
Pros: "Excellent customer service thank you"
Cons: "very very short layover at London, had to run to the gate and almost didn’t make it. Only one of our two bags made it to Dublin. Not happy at all. Not sure if I will be booking with kayak again."
Pros: "That i had whole row to myself practically"
Cons: "Food. I had no gluten free breakfast practically. The lady accidently gave away my meal to someone else so they gave me the dinner i had missed. There was a problem with the jetties and so we couldnt get off plane it caused me to miss my connecting flight. Crew not helful in trying to get gate info of my connecting flight nor letting us know if our connecting flight could be held a few minutes to make sure we could get on it"
Pros: "Punctuality Happy demeanor of cabin crew Meal and Wine Service to standard class passengers Safety Video!! :-)"
Cons: "the actual meal was not very good. I would prefer an option of dried fruit and nuts and a big water"
Pros: "Th flight was late, we lost our connection flight, they put us on another flight which arrived two hours later in a different airport!"
Pros: "The woman at the check in desk worked patiently with us until she found us an alternate route. We werare given food and hotel vouchers to get us through the night."
Cons: "Our British Airways flight was downgraded to a smaller airplane and we were not informed of this until we were in an hour in to waiting in a very long line to check in at the airport. We were unable to check in online the night before but not told why, and then we were unable to check in at the electronic kiosk at the airport but also not told way. When we got into the very confused and long line at the check-in desk 2.5 hours before our scheduled departure, we waited for almost an hour before anybody told us what was going on. They then told us that the flight has been downgraded to a smaller airplane, and that the agents were individually looking into rerouting passengers as they came up to the desk. Yeah sure does that the flight would not leave until everything was resolved and that people who had purchased their flights earlier would have priority. We then waited another 1.5 hours before it was our turn to speak to an agent at the desk. She told us that we would definitely not be getting on the flight because we had not checked in in time, which we had been unable to do. She then worked on rerouting us and offered us what sounded like an excellent flight option direct to Amsterdam on KLM the following day, however when we went to KLM to check in for the flight they said it was overbooked and we could go standby but we would not be guaranteed seats. We went back to her again and she eventually booked us on a Delta flight through Salt Lake City leaving the following day. We are currently in Salt Lake awaiting our flight to Amsterdam. This gets us to Amsterdam 12 hours after planned, Shortening our vacation with friends and causing us to miss events that have been planned. We are very upset that there was no information provided to us earlier and that British Airways did not, as is customary, first seek volunteers to take later flights, before bumping people off due to a lack of seats on their available plane. Instead they gave priority to people that had paid more money to check in with priority. We booked our flights 3 1/2 months ahead of time and feel that we were grossly AND unnecessarily put out by the actions and lack of communication throughout the process with British Airways."
Cons: "Nothing wrong"
Cons: "My flight was cancelled, but after I took another flight, I was notified that my flight had merely been postponed for half an hour. By this time, I'd already missed my train in Frankfurt, creating hours of extra travel time and huge inconvenience after an already long trip from the US. British Airways said the cancellation had been due to weather, but skies were clear from London to Frankfurt. I'll never fly BA again."
Cons: "The boarding started late (30 min before supposed departure), took much longer than expected because we needed to use the bus. Then we waited another hour on the tarmac. We were told it would be only a few minutes. Then we were told we would make up for the lost time, but that wasn't true and an additional half hour was lost on a holding pattern at LHR. We missed our connection. The instructions were unclear on what to do (contradiction between flight attendants and ground crew). By the time we picked up new boarding passes, we had already missed that flight as well and had to go to the customer service, which took another 45 min. Flight entertainment didn't work the first hour. There was a high pitched beeping sound during the whole flight (not the regular airplane noise)."
Pros: "Entertainment and space."
Cons: "Seat cushioning, and food quality."
Pros: "Excellent flight."
Cons: "Cramped and no free tea/coffee"
Pros: "Modern plane, great crew"
Cons: "Free seat next to me, kept getting filled by unassigned passengers, cramping my situation. One old lady took the seat & was snoring."
Pros: "I liked the entertainment Serbians beverages"
Cons: "There is no - zero - comfortable way to sit in economy on this plane. I'm a six foot tall man and getting in and out of the seats just to use the restroom (which were the smallest I've ever seen on any passenger jet), was nearly impossible. I will never fly this class on an Airbus 380 again."
Pros: "The crew was amazing!!!!"
Cons: "No leg room!"
Pros: "They had a lot of entertainment options"
Cons: "I was skipped over when they served dinner"
Pros: "Seats were pretty comfortable. Food was quite good. Crew were helpful."
Cons: "See above."
Pros: "The air plane ran out of fuel we had to divert to San Jose we waited two hours because of weather and because the paperwork had the wrong pilots name so they wouldn't let the plane fly. Therefore we waited in the airport all night because neither British airways or American Airlines would help us We waited here all night with no sleep no one would give us a hotel or a meal we have now will be getting into London 24 hours later than planned and we will be out about $1000 in hotels in two hours we had booked that were non-cancelable . Multiple phone calls to British airline Waze and to American Airlines for all of the helpful"
Pros: "Nothing was bad. Take off to landing was great. Red wine was"
Cons: "Announcing gate information only 45 minutes before departure and having only 25 minutes to get there before gate closing is very inconvenient and nerve wracking."
Pros: "Crew is super hospitable and nice"
Cons: "They lost my luggage after I asked when I checked it in LA and when I boarded in SD"
Pros: "Food and drink ok"
Cons: "I've had more comfortable seats on a C-17 cargo plane! Crew delivered meals, passed thru once with water then disappeared for 4 hours til breakfast."
Pros: "The A380 is quiet and is less suceptible to turbulence than smaller planes. Climate was comfortable."
Cons: "The seats are close together and there wasn't enough legroom for me, I'm 6'2". The seat pockets are a. It small and it was hard to fit my iPad Pro."
Pros: "The staff is friendly and were genuinely doing their best withwhat they had"
Cons: "The check in / baggage drop off took too long. There were only two workers in that section and for maybe arpund 10-20 mins there was only 1 person helping everyone. It was very frustrating, esp when there were 3 people working in the world club section when that line has fewer people in the first place. I suggest having the world club staff taking some of the regular customers and alternating with the world club members"
Pros: "Everything was fine until I ate my breakfast."
Cons: "My special kosher meal cause me to immediately have stomach cramps and estreme nausea - within 20 min of eating it. I had horrible pains and could not use the bathroom due to landing. Upon landing I ran to the use the restroom and the staff promised to keep an eye on my bags. When I exited the bathroom after being violently ill, no one was on the plane except the cleaning staff, and no one was keeping an eye on my bags. I found my purse unzipped. Luckily nothing seems to be stolen. I proceeded to vomit and have food poisoning symptoms the next few hours while waiting for my connecting flight to Rome. I vomited through the entire flight to Rome - no one seemed particularly concerned. No one asked if I needed a hospital. British Air would not take a report about the food poisoning onsite. Nothing was done to help me change my flights to avoid flying so sick or make any helpful suggestions whatsoever."
Cons: "smallest coach I have ever been in. very squished and I was next to my wife at 95 lb and a skinny young man who took no room at all. I am only 5'9" 170. But thats how the flights get so cheep"
Pros: "Nice plane. Great movies"
Cons: "Breakfast poor quality. Disorganised boarding"
Cons: "The overhead luggage bins near my seat on my LAX-LHR flight were too small to accomodate my European standard carry-on, which meant that another passenger and I had to store our luggage three sections away before there was an empty bin big enough. I understand the need for different sized bins, especially since our seats were up against the galley, but I felt a little unsupported by the crew. They basically just told us, "walk down far enough and you'll find something"--this was true but not exactly helpful. It's a small thing, but I think maybe if you warned passengers sitting in seats with smaller bins ahead of time, that would help make things smoother, since another stressor was that we didn't find places for our luggage until it was almost time for takeoff."
Cons: "Since you now have to pay for additional luggage, which I have always done in the past, I find it increasing infuriating that when boarding the plane to store my carry on luggage I have not been able to store this appropriately, I am led to believe as a paying customer I should not have to store my carry on luggage by my feet because the overhead cabin is not available to me. ."
Cons: "It was actually a flight operated by American Airlines, and I am done with this company. Not comfortable, rude staff and more than average food."
Pros: "We paid extra ($260) to sit on top.The arrangement was nice. I had a panic attack because I felt stifled and my asthma was bad because the lady in front of me put new perfume on each time she went to the restroom. Staff helped keep me on the galley and talked to me to keep me calm. The stewardess was from Spain, but I've forgotten her name. Nice lady."
Cons: "Late. Flight left late out of LAX. We missed our connection...again. We've taken BA many times and always get stuck in London. You have to be bussed everywhere and go through security again, even in the same terminal! We ended up up in the International Holding Pen for 4 hours waiting for the next flight with 2 small kids. Again. Last time we received €800 for our inconvenience. This time we got £20 for food for a family of 4. Yuck."
Pros: "Good information from the pilots. Very clean plane. Food ok. Seat pitch better than the American Airlines flight the other direction."
Cons: "Flight attendants disinterested or in the case of an older male flight attendant, impatient and rude."
Pros: "I especially liked our seats (we were in the exit row and had plenty of leg room); the crew, and the food."
Cons: "What we didn't like couldn't be helped: there were crying babies and a snorting gentleman."
Pros: "The entertainment choices, I like how dark it got being a red eye flight. Not as noisy as some planes."
Cons: "Cramped seats. No leg room. Touch screens were not touch sensitive so the person in front could feel every push. Better to use the remote. No individual air control, I got very hot."