Flight was full, and would have preferred an aisle seat, but due to getting a late ticket ,the seat I had was adequate. The flight crew were very help full and hard working. Food and drink were excellent for the 11hr flight. Overall I was pleased with flight, and would recommend British Airways again.
10.0 ExcellentBrian, Jun 2025SAN - LHR
Flight was full, and would have preferred an aisle seat, but due to getting a late ticket ,the seat I had was adequate. The flight crew were very help full and hard working. Food and drink were excellent for the 11hr flight. Overall I was pleased with flight, and would recommend British Airways again.
Eventless. It was a good flight and good crew. Can’t complaint.
Very helpful ground crew after an earlier flight delay and being rebooked on a different flight.
British Airways staff are very polite and willing to help.
The plane was late and then sat on the runway for almost 45 minutes before taking off.
We kept being told that the flight was full and that all overhead compartments were full and therefore had to check in our hand luggage. We were some of the last people to board and noticed that there was still sufficient space in the overhead compartments. We were obliged to check in hand luggage when there was space and so had to wait at luggage retrieval which took a while to then noticed damage to our luggage - not a great experience!
Worst seats I’ve ever had !!! The seats were very narrow and uncomfortable and misaligned with the seats in front of mine leading to bottom of the seat in front of mine pressing on my legs for 15.5 hours !
This was an overnight flight. There was no meal service in first class, just a simple snack basket was offered along with beverages. There should have been some type of continental breakfast prior to arrival in PHL. As an Executive Platinum American Airlines Advantage member, I received no name recognition from the first class flight attendant. When disembarking at PHL, the flight attendants were more interested in their cell phones than saying "thank you" to the passengers as they disembarked.
The flight was quick and to the point. The crew just did their job w/o excessive talking and everything was just perfect.
Awkward carry on process. Forced to check all carry on. No overhead space of worthiness. Left delayed, but made up the time. Crew was amicable.
The payment system was not working so was unable to connect wifi the entire flight
everything to do with KAYAK was terrible. Your customer facing departments are utterly useless, timewasting and unhelpful.
I ordered short ribs for main course. It tasted sweet, really sweet. Horrible.
The screen didn’t work and I didn’t get the seat upgrade I paid $300 for. They were no help with that,
Paid $180 for seat selection, and selection essnt honored. Have to call for a refund.
My flights were great and the crew on them was lovely especially the London to Barcelona flight as Al & AJ were so amazingly nice. I wish they would be my crew always as they have the best customer service. Sadly both flights were delayed the first one from Vegas was because they clearly loaded the cargo wrong the plane was off balance making us 2 hours late. This made me miss my connection and sadly it was challenging rebooking while I was on the flight. I will never use Kayak again as there was no customer service number or live chat and you rebooked me on a flight 2 days later. I had my mom call BA to change it which she did after spending an hour on hold. This should not be so difficult. My second flight was an hour delayed due to not being able to disconnect the bridge from the plane but I did finally make it home.
The delay was not communicated via text and the person who helped with check in also didn’t inform me about the delay. I ended up missing my connection and it was a waste of 5 hours. The crew didn’t mention there would be someone at the gate informing of if I would be rebooked and there was no signage. Overall a very poor experience. The British Airways app was also very buggy, and didn’t work. I will avoid flying with British Airways when possible.
A little better than outward journey but mild chaos at the boarding gate because some people with boarding cards from connecting flights had cards which weren't recognised
The BA business class cabin is excellent,very comfortable for sleeping but the service could be improved.
Surly rude flight attendants. I ordered the chicken and was given a vegetarian meal with no explanation and no opportunity to change it. I tried to order another beverage and was told by the young humorless flight attendant to “wait”. And she never came back. The seats were very uncomfortable and cramped. The last time I flew British Airways was many years ago but I remember it was amazing and the crew were very charming. This was a terrible disappointment given the cost of the flight.
