|Flights Arrive in||United Kingdom|
|Flights Depart from||Los Angeles|
|Airlines||Brussels Airlines, Norwegian Air UK, Norwegian, Virgin Atlantic, Delta, Iberia, Air France, KLM, Thomas Cook Airlines, British Airways, SWISS, WestJet, Finnair, Air Canada, Aer Lingus, Lufthansa|
Cons: We took off late
Pros: The chairs were comfortable the staff was very attentive and nice
Cons: I cant really say anything bad except for the fact that my luggage was broken but i did go to the counter and the person was very nice and handled the issue very proffesionally
Pros: Nothing, they cancelled my flight and rebooked me to another city
Cons: Everything. I had to buy 2 new tickets because they cancelled my flight
Cons: Left 1h late
Pros: fast lane boarding
Cons: no snacks
Cons: I don't like the fact that they nickle and dime you for food and different comforts
Cons: Staff were friendly and professional. The food was okay but nothing special. The seats were good, but a little firm which may cause problems on longer flights.
Pros: Very very nice crew on Check in San Francisco.
Cons: Some spiritual movies available on the plane
Pros: Zero frills. Not a glass of water, a set of head phones or glance of the staff unless you paid for it. You get what you pay for and nothing came without a cost
Cons: More leg room would have been nice. Maybe one complimentary drink for over a 7 hour flight. Don’t forget to fill up your water bottle
Cons: Lost my bag. Bumped me back down from Premium to Economy and tried to avoid refunding me. This airline has no concept of customer service.
Pros: Nice, new airplane, modern bathroom, movie selection pretty good, was expecting a low budget look, but it was all high-tech and attractive.
Cons: the usual complaint \i have with all the airplanes, not enough legroom, and no, \i will not pay extra on principle. I also had a problem with the TSA agent, but \i guess that is not your problem. Had to wait a long time for "opt-out."
Pros: The crew and flight were fine.
Cons: I was very unhappy with getting charged for a bag I had as carry on. On my return flight I was forced to check in the backpack and charged. Also once we landed we had to wait an additional 30 mins on the plane because the person in charge of the gate was late.
Pros: As expected for a budget flight.
Cons: I feel that water should be offered free of charge to all passengers, particularly for a 12 hour flight.
Pros: Pricing was the best!
Cons: I would pay more for 1.) Better Food 2.) Friendlier staff... staff is untrained and not really very welcoming. They treat you like you are in their way! 3.) Better seats. Seats aren't bad but not super comfortable for long flight. BA and Virgin used to be great but they are both dropping off. Norwegian is a far better deal but it might see more business if it works on the above.
Pros: Nice to have in-seat entertainment; however, not many options of videos/movies/shows.
Cons: 4hr+ delay w/out any effort to compensate on ANY level (before, during, or after the flight), zero accommodations for many inconveniences, not even a free glass of water given on the flight; seats extremely uncomfortable and cabin unbearably freezing during the 10hr+ flight, w/ no blankets or anything available. Also no help from airport employees because apparently no actual Norwegian representatives work at the airport.
Pros: The crew was amazing and effiecent. Had weather delays, bag got left, but got it the next day.
Pros: Entertainment had a good selection
Cons: Seat very narrow. I'm a 5'5" 135 lb female.
Pros: Safe flight, good crew
Cons: Food quality was poor.
Cons: My tv screen could not show the movies
Pros: Nothing because I was given a middle seat
Cons: 6'4 and I get a middle seat..
Cons: Check carefully! Our flights were changed and the first was only ten min difference so didn’t think anything of it but when we went to check in they said we would probably miss our connection. The problem was not the time but they changed GATES were really far apart. Was resolved but kind of a hassl
Pros: Pilot was super nice and informative when the flight was delayed.
Pros: crew was amazing
Cons: there was water leaking from window during landing and the food was not hot and was just bland and uncooked
Pros: Very helpful flight crew.
Cons: A little unexpectedly bumpy.
Pros: Nice comfort plus seat. Nice host staff
Cons: Food is mediocre at best and selection doesn't vary.
Pros: Nothing special.
Cons: The seats are awful.
Pros: Gate was extremely crowed and disorganized. Non-European citizens must present passport. That requirement should be clearly stated.
Cons: Travel notifications should mention documentation requirements.
Pros: Dreamliner is great. So we’re the crew
Cons: Please serve water at the very least.
Cons: Phone chargers did not function
Cons: There was no entertainment available.
Pros: Average crew. Average seat.
Cons: They could have controlled screening babies better. They just let them scream.....
Pros: Tight seat, was moved out of exit row because of my age
Cons: Could have stayed in exit row. Plan arrived in Moscow late so flight was over one hour late
Pros: crew great comfortable
Pros: General flight journey
Pros: Slow service.
Cons: Better communication!
Pros: Reasonable space in economy class seats
Cons: Staff hurrying us up 40 minutes before departing and threatening to take our bags out of the plane in case we didn’t board then. I had to leave my coffee and run.
Cons: The flight was a bit delayed, but the airline handled it incredibly well. I was put up in a great hotel with good free food and caught another flight the next morning.
Pros: Crew was fantastic.
Cons: This was the most narrow airplane seat I’ve ever experienced. So uncomfortable.
Pros: The meals and cleanliness of the plane
Cons: I have nothing negative at all to say.
Cons: Having to pay for a headset & premium entertainment!
Cons: the in flight entertainment didn't work We had to wait 2 hours before our luggage cane off the band
Pros: Same as above
Pros: Excellent fly, comfortable seat, on time
Cons: Very spice food
Pros: Great !
Cons: Kosher meal a bit hard to open
Cons: The seating is appealing. Impossible to sleep. I will be “ saddle sore “ for days. Please look at the padding and upgrade
Cons: Terrible boarding procedures, plane was way too big for the gate assigned. Had to wait on the tarmac for a ‘starter’? For about 20-30 after a after boarding finished.
Pros: Great !
Cons: Kosher meal a bit hard to open
Pros: Seats very comfortable; real feather pillow! Everything was on time.
Cons: Breakfast consisted only of sweet items -- I didn't touch it.
Pros: The crew was very nice. Seats were pretty comfy.
Cons: Food was ok. We could have been accommodated a little more. We lost a lot of money bc of the delay.
Cons: Arrive on time Zurich
Cons: We arrived more than a half hour late, and considering this was about 4 am, this was significant. The guy in the middle seat was tall and had to speard his legs intruding on my space.
Pros: Crew was very friendly. Seat a pretty comfortable.
Pros: We didn’t crash
Cons: Late again ... like WestJet
Cons: WE WERE NOT NOTIFIED OF A GATE CHANGE IN CALGARY WHEN WE GOT TO THE AIRPORT. VERY CONFUSING. wE HAD TO ASK.
Pros: Everything. Thank you
Cons: Everything was perfect. Thanks.
Pros: Nothing to be completely honest
Cons: Airplane was old and dirty. Flight attendants were extremely rude and condescending. The plane arrived nearly 3 hours late. Boarded 30 minutes late waited on the tarmac for an additional 2 hours while they performed maintenance. They ran out of food for what was now an 8 hour flight. Starving!
Pros: The seating in the 737 was comfortable.
Cons: This flight was booked as a connection through Atlanta on Delta. When I checked in (on the previous flight) was able to select seats or print a boarding pass for the Atlanta to Calgary leg.
Pros: Everything! I never knew that Finnair was such a great airline.
Cons: Honestly, nothing could have been better.
Pros: The crew was great!
Pros: Flight as such was good and smooth
Cons: Better food, but nowadays unless you fly on business or first you are doomed and cramped beyond belief, any improvement comes at a price
Pros: Very enjoyable
Cons: I have no complaints
Cons: Took 45 minutes to get through Calgary security, long line ups
Pros: quiet plane
Cons: 2.5 hours delayed flight without prompt notifications. Honest and prompt flight-delay alerts. Updates for delay came *every* half-hour. No opportunity to schedule ANYTHING based truthful delay estimations and the lack of timely communication.
Pros: I sat in a seat that wasn’t my assigned seat, and no one said anything. It was awesome!
Pros: It was a small twin prop so there was only one cabin crew, but she was really pleasant.
Cons: Instead of just staying on the plane we were required to deplane and take all of our luggage and haul it all through a long winding ramp and hallway into the airport. As soon as we got there, they said it was boarding immediately and we had to turn around and haul it all right back.
Pros: Comfortable flight, good service.
Cons: The size and quantity of carry on luggage needs to be restricted. The actual size and number of pieces needs to be enforced. The serving of liquor to passengers should be better monitored.
Pros: Flight on-time.
Cons: Food options are expensive, non-alcoholic beverages should be provided for free, and food options are really scarce. Add some entertainment or wifi.
Cons: My luggage was delayed and did not arrive to Madrid 2 days later after I had already left the city. I tried to contacted the Aer Lingus but their contact office was at oversea (not in Madrid). It cost me so much $$$ to make international phone call to locate my luggage. But, still without success...
Cons: My seat was broken, so I had to move to another. Fodd options were less than expected. Overall experience was good. Would definitely fly again, but bring my own snacks.
Cons: Late - again!
Pros: The crew was very attentive and the flight left on-time and arrived on-time too. No issues with the schedule or my bags.
Cons: The seats are really uncomfortable, they provide you a pillow and a blanket, but with the limited space you can't even use them, there is even less space than on domestic planes. For an overseas flight this is really bad. Also, you cannot sleep, very long time for dinner and announcements.
Pros: The food was good
Cons: I paid for extra space and it looked like the seats I got were the same as all the others
Pros: Absolutely nothing.
Cons: Absolutely everything.
Cons: Improving customer service during delay but overall good
Pros: the price
Cons: everything else food seats service ...
Pros: Typical low cost economy uncomfortable seats and service. Plane left over 3 hours late.
Cons: Could have informed us accurately about the possibility of making the connecting flight to our final destination. Gate we were sent to had left 45 minutes prior.
Cons: Our flight was suppose to be at 5:10pm. It was cancelled around 10-11pm. Thankfully they were considerate of the fact that I had an infant and found accommodation for us until the next morning, but they were telling passengers at 1am to figure out where to stay until the next flight. Oo and although we knew the flight was cancelled the hassle of getting our bags and going through customs again we didn’t get to our hotel until 2:45am. Most of the staff seemed rude , but that could be because their answer for everything was a sharp “I don’t know”. I can only remember two names of the staff members that were great and put me slightly at ease during this horrible ordeal. Sandy and Suzie were kind and tried to give the best answers they could to the passengers. The flight back was on a Privilege aircraft though Norwegian. The flight attendants were amazing and much more leg room than the newer Norwegian aircraft.
Cons: Very disappointed in my first longhaul flight on Norwegian Air. Check in staff at Boston was snarly, the food was very average, and the leg room in economy was the least I've ever experienced on an international flight. I am 5 foot three and I do not understand how anyone even a few inches taller than me would not be in imminent danger of developing a blood clot. Horrible. This is a Dreamliner? I only had nightmares.
Cons: We just hoped that we were given an advanced explanation on the Luggae Allowance we were allowed based on our ticket as coordinated by Kiwi.com
Cons: Lost bags!
Cons: Noise in the bulkhead kitchen area
Cons: The crow was useless I asked water 3 or 4 time no way to have it Entraînement no choice just if you pay , Low costs? Too much. !,
Pros: This is by far the best direct flight to England. I've used COOK two years in a row for my family holiday and couldn't be happier.
Cons: 10+ hour flight from LAX to MAN always sucks but it could have been worse I guess.
Cons: Poor communication between Sun Country airlines and Thomas Cook, NO checked bags for our group of 6 made it with the plane, I paid for 2 seats in row 22 and got separated from my wife and put in the back of the plane in 43 with sticky floors. Was not offered any help getting my money back on seats I paid for other than when exiting plane which was too late since I had to try to make my connection at this point.
Cons: I missed my flight from Manchester to Munich as Easy Jets does not pay for luggage transfer fee.. I was not aware that I had to pick up my luggage upon arrival to Manchester and needed to recheck it again. Kayak should require luggage transfer all international carriers. If they do not resolve this issue I would not purchase a ticket through kayak.
Pros: The crew was very good and there was enough leg room.
Cons: The dinner option was underwhelming.
Pros: Great crew. Very kind and efficient.
Cons: American carriers seem to enjoy poor seat ergonomics.
Pros: The flight was so delayed I missed my connecting flight to jfk.
Cons: The flight was so delayed I missed my connecting flight to jfk.
Pros: Nothing because I was given a middle seat
Cons: 6'4 and I get a middle seat..
Pros: The crew were really nice and seemed to genuinely care about the passengers, were approachable and were very happy to chat with passengers and help them out.
Cons: The food options always seem to run out by the back of the plane and this time didn't match the menu they gave me at the start of the flight, not that I minded because the option I was given was pretty tasty.
Pros: Flight was smooth
Cons: More leg room
Pros: Just fine, beverage service was friendly.
Cons: The entertainment system was out the entire flight. The flight attendants were just talking to each other as we left, even when I tried to say thank you.
Cons: Seats hardly recline. Very difficult to sleep in this red eye flight.
Cons: Broken in-seat entertainment system for one of our seats, customs pre-clearance in Dublin took forever, but not the airline's fault.
Pros: Amount of food!
Cons: Quality of food!
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