Baggage claim signs were not updated with my flight information, so I had to guess. The app wasn't updated either.
UA594 was delayed multiple times. I ended up getting picked up so I can make it in time for work 6AM on Monday, 7/6/2026
Boarded from a very small gate at LAX. Staff at gate had us line up, then waited 25 minutes to board without a word of explanation. Plane arrived on time then waited 20 minutes for a plane to vacate our gate. Majority of bags arrived after 15 minutes but it took an hour for a small number of remaining bags to be off-loaded despite my “priority” bag tag.
Crew was great (professional, attentive, prompt). Snacks for 4 hrs flight is deplorable.
when you can say you don't remember being at any point upset during a flight, the airline is winning .
I had a great flight. Everything went smoothly and the flight arrived early.
The strangest business class layout, 2-4-2, with alternate rows facing backward.
I'm a person with a visual disability and I felt safe traveling on United Airlines. The flight attendants were very attentive and checked in on me to make sure that i was accommodated well. I had a connecting flight in Chicago and I liked the ease of boarding on and off the plane. There was no issues at all. I'm very pleased with my flight experience.
Too short a flight to have service offered. A free simple snack offer (eg, biscuits), as in the old times, would have been nice.
Wheelchair assistance from the United Club was terrible. No chair came when it was scheduled. There was no one at the counter upstairs to call for one. I had to hobble to the entrance to get someone to call for the chair. Waited for 10 more minutes. Got to the gate halfway through boarding. I was in Business Class. Flight attendants never asked if you wanted anything. Had to call for a glass of water. The food was fine.
My seat had a worn out cushion, which made it a bit uncomfortable. Other than that, the flight was excellent.
My luggage never made it, I booked business class only to find out I’m sitting in the back. Very disappointed with the reservation
The boarding and fllight were good. The reason for the ok rating was the long walk to get to the transport to finally get to the gate.
The gate experience at LAX was abysmal (same for the arrival experience two days prior). Despite the LAX -> SAT schedule of two flights daily, our departure gate was at a smaller hub that we had to be bussed to from Terminal 4. Fortunately, I arrived at LAX extra early and had time to spare, but if I had not known, I might have missed my flight. I looked at the LAX airport map in the AA app and there was no indication of the additional boarding process. Lastly the gate area we were bussed to was crowded with limited food and beverage options. On flight, the fight attendant was hospitable and attentive, the flight was smooth, and AA's free (and working) wifi for AA members were all on the positive side.
The flight from LA to Chicago was smooth and service was very good overall.
Was not able to watch most shows on the entertainment site. They would not load
Seats were very uncomfortable. I paid extra for a seat with more leg room, the seat was no different than a seat at the back of the plane. Flight attendant was rude.
I did not enjoy continuously being lied to about the amount of time we would circle Chicago before deciding to redirect to Milwaukee. Then the amount of time we would sit on the ground in Milwaukee waiting for gas, or to take off again. Or the amount of time it would then take to get to Chicago again, or sit on the runway waiting for a gate. The whole time continuously hopefully we would make our connecting flight that kept getting delayed as well. Only to scramble and miss it. Enough with the BS. Tell me the truth. "Sorry, things are backed up and your probably not going to make your flight. You should rebook on the next flight now rather than wait." You'll never hear those words from an airline. Speaking of which. If the flight has been redirected and/or is seriously delayed, how about making the WiFi free for everyone so they get to rebooking and reserving hotel rooms while still in the air. You've inconvenienced me already and now you want me to pay $20 for Internet so I can try to make other plans. Absolutely disgusting!
Nothing, flight was supposed to leave at 758 am. My flight didn’t leave until 430 pm. Spent the whole day at the airport.
Typical flight to Peoria. Had to deplane in Dallas due to lack of AC and other technical problems.
