While checking in we where surprised to find out that we had to pay an extra $144 for two bags ($72/ bag)! Also for every kg above 15kg/ bag they would charge us $36 x kg! What a terrible encouragement to not buy ANYTHING in a country and/or airport! We still carried the extra weight on the plane on the carry-on, as well as many other unsatisfied clients. So in conclusion = RIDICULOUS PRICES, from the start we didn't enjoy our ride AT ALL.
Well to start I was in the very back of plane . Ok economy that's fine . First from the start had to use special headset that was provided by airline as my brand new earpkones did not fit the adapter provided . Second my seat back would not stay in one position . It was like being in a rocking chair . Everytime I asked for help to attendent he would come over release the button and say everything was fine . NOT SO ! for a 14 hr flight this was incredibly uncomfortable as it would never lock in place . I was made to feel like I am clueless and I have been traveling to Asia for more then 15 yrs every winter . This was my first time with China Southern and besides my way home will probably never fly with this airline again .
customers services never answer the phone, I try to book direct on line but i can not contact to customers service by phone, only answering machine to them, so end up with I have to go with travel agency and I have no control of my selecting seat or some others question. Therefore I may have to go with other air line such as Eva Air or Korean Air; they always have customer service to answer the phone.
We’re not the seller.
At KAYAK we don’t set the prices, so it’s not possible for us to guarantee what other companies are selling.
We compile tonnes of data for you
Our service lets you quickly and easily compare results from hundreds of travel sites at once. In this sense, KAYAK is a search engine and we can't guarantee prices we find.
Why aren’t prices accurate 100% of the time?
Prices on airline seats, hotel rooms and car rentals can change frequently. Several people may also be trying to buy the same travel option simultaneously. As a result, you may find, on occasion, that certain prices are no longer available.
If you have more questions or if you have a bad price to report to us, please send us an
and someone from our team will get back to you promptly.
The fares displayed in KAYAK ads found on other sites include all taxes and fees for economy class travel and were found
by KAYAK users in the last 72 hours. Seats are limited and may not be available on all flights and days.
Fares are subject to change and may not be available on all flights or dates of travel. Some carriers charge
additional fees for extra checked bags. Please check the carriers' sites.
Hacker Fares sell tickets to/from a destination via different airlines and are subject to the booking
requirements and terms of each. Any changes made to one of your tickets will not necessarily afford
rights to change the other ticket. Fares change frequently and are subject to availability.
International travel may require proof of return flight.