Overall, it was a good flight. My only quip- they made us check our carry on bags when there was plenty of overhead space left. My wife and I thought maybe the aircraft was really full, but that wasn’t the case. There were a number of open seats, and even more overhead compartments with no luggage. A minor annoyance, sure, but when we intentionally didn’t check luggage to make it easier, it was disappointing to have to do it anyways.
Easy fast check in, friendly and cordial crew. Comfortable seats
I paid an extra $100 for a seat upgrade including complimentary drinks, no drinks were served due to a few minutes of minor turbulence. They said they would return, they didn’t’. Sad…
racist and disturbing flight attendants who profile, attack, and demean. i was on flight 1045 on january 31st 2025.
It was good. We left on time and arrived on time. The crew were pleasant and helpful. I plan to continue traveling on Alaska Airlines in the future.
Flight was delayed 30 mins due to logistics, but it didn't affect travel plans in a significant way.
Stay away from there non refundable tickets, they don't have a medical exceptions.
No hot water on a plane so no hot beverages , seats are cramped
Employees need to take control to boarding with order everybody makes line at same time
Flight was delayed causing a chain of events here in Cancun
Fabulous if you have a portable wheelchair. They can store it in the galley and you can just walk out with it. Really nice and the flat seats are just incredible, very nice. iPads for movies, also pretty nice,
Good and friendly staff. Nicely enjoyed the complimentary drink and snack.
I was very, very cold and a stranger loaned me her sweater next to me. I didn’t wanna buy a blanket just for a four hour trip when I did not need the pillow or the earphones. I don’t mind purchasing a blanket, but I only needed that not all of it accessories. Cold air pretty much blew the entire trip. Two people in front of me both bought the blanket packages. Maybe that’s the idea. The crew was exceptionally nice and passed through multiple times.. the restrooms were very clean and usually accessible.
What an amazing flight. I haven’t experienced this level of service in a flight in years. This will be the only way to fly to Hawaii for me in the future.
The flight was great! The flight attendants were friendly and attentive. I would definitely fly Hawaiian Aurlines again!
You have to buy the ear buds and they only offers little cup of water twice.
Overall it was a good flight, but the food should be looked at. No options. The seat was also uncomfortable and very tight.
The middle name gave us so much issue at check in we had done middle names when booking but Hawaiian/Alaska don’t recognize the middle names and gave us problems at check in. We have never experienced that before.
I did not board neither one of my flights because It got delayed and I had to be at my destination at a certain time
I feel that their union dispute when merging with Hawaiian Airlines is effecting their customer service. The LA to Zihua flight was more tolerable than my PDX to LA but I was treated poorly by the Alaskan staff at PDX which left a bad taste in my mouth and ruined my day.
Luggage did not make it onto my plane. Business seats were economy with empty row seat. Just horrible experience. Why would the company allow for transfers that don’t give employees enough time to transfer luggages??
The gate experience at LAX was abysmal (same for the arrival experience two days prior). Despite the LAX -> SAT schedule of two flights daily, our departure gate was at a smaller hub that we had to be bussed to from Terminal 4. Fortunately, I arrived at LAX extra early and had time to spare, but if I had not known, I might have missed my flight. I looked at the LAX airport map in the AA app and there was no indication of the additional boarding process. Lastly the gate area we were bussed to was crowded with limited food and beverage options. On flight, the fight attendant was hospitable and attentive, the flight was smooth, and AA's free (and working) wifi for AA members were all on the positive side.
Our flight from JFK to Madrid was delayed. We had to go from one side of the Madrid airport (Terminal 4s to the far end of terminal 4 - Gate K98) to our gate in less than 30 minutes. Put passport control and security/baggage check and that’s very hard unless you’re Usain Bolt. I called Iberia Airlines and the telephone customer service told me that I was going to have to pay to re-book. Luckily the help desk in the airport (who was dealing with dozens of people from the same JFK-Madrid flight) did not charge us extra to reschedule to a flight 8 hours later. They also gave us a voucher for breakfast and lunch. Glad the actual person at the airport had some actual sense.
For an long range economy flight I feel more space and more meal options need to be offered for flights over 5 hours
The flight from LA to Chicago was smooth and service was very good overall.
It's a long flight and that is always difficult. I was comfortable and well. The movies available were great and the crew was good.
The crew was very attentive through out the flight. Seats were comfortable, nice flight bag with pillow and blanket. Food was okay, since it was a overnight flight seemed to go by fast.
Left early arrived early..right amount of talking from pilots..of course had to love the biscuit and water!
Boarding gate at LAX was too crowded—two gates next to one another
The flight was very smooth and the meal in business class was great.
