Flight delayed over 2 hrs. No free beverages. Poor selection on movies. Than our luggage was lost and we only got it the next day around noon. Called airline twice and there was no update or personnel to speak to you.
Row 38 was the first row of 3 seats behind a row of 4 seats so none of the screens were directly in front of any of the seats, making viewing the movies less than ideal.
Carry on bag size VERY small, much less than other airlines.
The seats had more legroom than the standard economy class in United, Delta or American airlines, so that was a big plus. The seat provided a USB port in the entertainment center, which allowed me to use my iPad without thinking it would even come close to running out of battery during the 10 hour flight.
The biggest negative is that their electronic payment system for the food and drink would charge an extra 1 GBP (1.44 USD!) to use my credit card, and my Bank of America debit card did not work on their system. They really should not have these fees for using credit if debit does not work. Luckily, they still took cash, but their exchange rate worked out to $1.86 USD/1 GBP, a 28% premium!
I thought we had paid for two checked bags in advance but was told we did not and so had to pay for them at the airport. I was very focused on making sure I had two checked bags paid for online when purchasing the tickets. I don't know if it's some glitch in your website or that it was just confusingly worded/phrased, but I did think I had bought the higher level package that allowed for two checked bags.
we were stranded in aberdeen due to flooding and were to miss our connection to vietnam. we were expecting the worst when we called BA but the service representative could not have been more helpful or efficient. she had us booked in the next couple of days all the way to our door. she was positive and we could tell she really cared about our plight.
22 hour delay that the airline knew about over 8 hours in advance (plane had turned back on way to airport) but flyers were not contacted. Next day, airline did not bother to update flight info online, so had to call to get new flight time.
Plane was a little dirty. In flight service is on the poor side. Very infrequent with drinks, water, trash, etc. Breakfast was a yoghurt. Movie and TV selection pretty poor, even the premium paid-for service.
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