Flight delayed over 2 hrs. No free beverages. Poor selection on movies. Than our luggage was lost and we only got it the next day around noon. Called airline twice and there was no update or personnel to speak to you.
Row 38 was the first row of 3 seats behind a row of 4 seats so none of the screens were directly in front of any of the seats, making viewing the movies less than ideal.
Carry on bag size VERY small, much less than other airlines.
The seats had more legroom than the standard economy class in United, Delta or American airlines, so that was a big plus. The seat provided a USB port in the entertainment center, which allowed me to use my iPad without thinking it would even come close to running out of battery during the 10 hour flight.
The biggest negative is that their electronic payment system for the food and drink would charge an extra 1 GBP (1.44 USD!) to use my credit card, and my Bank of America debit card did not work on their system. They really should not have these fees for using credit if debit does not work. Luckily, they still took cash, but their exchange rate worked out to $1.86 USD/1 GBP, a 28% premium!
Drinks trolley too slow, considering passengers on most European flights are paying for their drinks. Quick drinks trolley with the food trolley coming along behind would be much better, and a lot more happy passengers, One and a half hours,approx., from take-off when the food and drinks trolley, from the front, reached Row 10. Not good Willie!
You should board by seat numbers on European flights. Aisles too narrow on 320's (and equivalent), with passengers putting quite large carry-on luggage in the overhead lockers and slowing everything down plus discomfort to passengers already seated.
Otherwise a very pleasant an enjoyable flight. when the doors closed.
Old fashioned seat, no usb to charge my phone, battery went ;off and couldn't make a call to my family to assure them of a half way safe trip while stopping over for almost 6 hours in Ataturk Intl. Airport, Turkey.
It was part of our hop from the United States to Malaga.
I fly Southwest Airlines in the US frequently, but this plane felt FAR more packed in than those do. Without a free drink or snack, my 3 hours on this plane were miserable. We were flying at night, and they kept EVERY light in the cabin on for the duration. I don't know why they needed so much illumination to push a cart up and down the aisle for the few people willing to pay for beverages.
we were stranded in aberdeen due to flooding and were to miss our connection to vietnam. we were expecting the worst when we called BA but the service representative could not have been more helpful or efficient. she had us booked in the next couple of days all the way to our door. she was positive and we could tell she really cared about our plight.
22 hour delay that the airline knew about over 8 hours in advance (plane had turned back on way to airport) but flyers were not contacted. Next day, airline did not bother to update flight info online, so had to call to get new flight time.
Plane was a little dirty. In flight service is on the poor side. Very infrequent with drinks, water, trash, etc. Breakfast was a yoghurt. Movie and TV selection pretty poor, even the premium paid-for service.
Absolutely no free snacks other than tap water (!) Food supplies for purchase ran out of sandwiches and sparkling water by the time they reached my row.
Lost piece of luggage to start with.
An Aer Lingus agent in A'dam, where we started our journey, insisted we could not take a not oversized small suitcase w expensive photo equipment on board. She labeled the suitcase to Boston while we were boarding =
(very confusing as per your representative in Dublin who told us she should have labeled it to Dublin), American custom in Dublin asked us to identify our luggage and this piece was on their computer but
NOTHING showed up in Boston nor at our final destination in TPA.
Name Lylem Maria AH, 9 074 KL 936816,
filed a report in Boston and TPA but nothing yet.
Food very mediocre, old plane, entertainment system not working well in my chair, not sure or I wil fly again w your airline, will probably use Delta again= bit more expensive but would rate them "good".
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