The food was free and pretty good for airplane food. The flight crew was very friendly and helpful. I liked that the bathrooms were downstairs, too.
The entertainment was pretty bad, even if you paid extra for the "premium" package. Very limited options compared to most airlines these days. Charged for drinks (including soft drinks). Both flights between Manchester and Los Angeles were about an hour late. Unnecessarily low hand baggage limit (6kg). No online check in or kiosks at the airport meant waiting well over an hour in line to check in despite not checking any luggage.
Good in flight entertainment. More leg room than encountered on other flights
Ordered vegan meal but did not get it. Brought carry on bags only to find your carry on sizes are TINY and I had to pay to check an extra bag! Your carry on sizes and weights should be more clearly advised on the website when we booked, I was unhappy to have to pay £65 more.
I think it is outrageous to cut down on services on a long haul flight like this - no blankets or pillows, and having to pay extra for entertainment has Ryan-air- style quality and is not what I would expect on long haul flights with condor. I understand trying to incentivise booking premium economy, but there is definitely a higher level of quality and service with other airlines in economy class at competitive prices.
It wasn't clear that we would need to pay to check our luggage, especially since every international flight I have ever been on allows you a checked bag at no cost. When we got to the airport it cost us $130 each to check our bag which we were told it would have been around $50 if we had done it online ahead of time (if we knew). $130 per bag is excessive for checked luggage and we were extremely frustrated and disappointed. I like to fly Virgin when I can due to comfort but that experience left much to be desired.
Drinks trolley too slow, considering passengers on most European flights are paying for their drinks. Quick drinks trolley with the food trolley coming along behind would be much better, and a lot more happy passengers, One and a half hours,approx., from take-off when the food and drinks trolley, from the front, reached Row 10. Not good Willie!
You should board by seat numbers on European flights. Aisles too narrow on 320's (and equivalent), with passengers putting quite large carry-on luggage in the overhead lockers and slowing everything down plus discomfort to passengers already seated.
Otherwise a very pleasant an enjoyable flight. when the doors closed.
Crew was courteous and always on top of all passenger's requests. When I asked for a special request they did the absolute best to accommodate me and my girlfriend on our long 10.5 hour flight.
Manchester (and London) airport was absolutely terrible. the floors were filthy, it was so crowded that the majority of people at the gate had to sit on the floor due to lack of chairs, the were in total only 2 food places we could find, excuse my language, but it was just a shitshow. Almost EVERY flight on the list was delayed, including ours by 30 mins. This may not be very long but can get quite annoying when you cant sit in any chairs at the gate and the floors look like somebody puked on them. Then, after boarding, our captain let us know about the port's technical difficulty of having parked our wide body plane in a narrow body space (or something similar to that) which delayed us even further. I will fly with Thomas Cook again but I WILL pay the extra charge to avoid UK and its airports from now on. That was terrible. But the flight crew couldn't do anything against that so I understand.
You should not have to pay for every item. On other flights you get drinks and entertainment included. This flight was not dramatically less than the others I looked at. I choose it for flight time not cost.
we were stranded in aberdeen due to flooding and were to miss our connection to vietnam. we were expecting the worst when we called BA but the service representative could not have been more helpful or efficient. she had us booked in the next couple of days all the way to our door. she was positive and we could tell she really cared about our plight.
It was part of our hop from the United States to Malaga.
I fly Southwest Airlines in the US frequently, but this plane felt FAR more packed in than those do. Without a free drink or snack, my 3 hours on this plane were miserable. We were flying at night, and they kept EVERY light in the cabin on for the duration. I don't know why they needed so much illumination to push a cart up and down the aisle for the few people willing to pay for beverages.
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