The check in line at the airport was way too slow. When we got to the clerk she told us that we better run to the boarding area.
They full the plane with passengers going to South America and the luggage for people going to san salvador was left at LAX. That was on Monday today is Thursday and the luggage still in LA.
I don't think will be using this airline again.
The airport at lax had no AC only in Avianca terminal what the hell????! It was like 90 degrees and the lines are way too long, they're really slow!!! But everything thing else was fine... Asian airlines are way faster...
First of all is a big mess when you arrive at the lax they tell you to get there 3hrs before and I got there at 9 and was in line for one hour and 30min because they decide to stop our line to attend another flight. Then they put me in the back of the airplane when I was in line early so should of been in the from not in the back? Boarding was another lie we took of at 1am instead of the time they say I had to pay additional fee for another bag. The staff was mediocre they are friendly when they want to be.
The service was great, the airplane was really comfortable and the selection of drinks made this a great on-board experience. The flight was on time which is really important when you have a connection.
When we arrived in Pan amazing there was no gate available, it took like 30 minutes to get a bus to pick up us from the ramp to take us to the terminal. The airline seemed a bit disorganized in this case. Knowing that everyone was taking a connection flight the airline should have been prepared.
Missleading information from COPA personnel at JFK Airport about to claim the luggage in Bogota or Cali.
Secondly the last connection Bogota-Cali was not booked either by Copa or Kayak with Avianca Airlines, so after showing paper work and fighting with Copa we got 4 hour late flight. We were not the only ones, there were about 12 people with the same situation.
The food on the flight was great. It's also nice to be able to recline the chairs so far.
The flight was packed full. Even though the chairs recline very far, that means you lose a lot of leg space when the person in front of you reclines. And there is also not very much leg room to begin with. The chairs are outdated (not nice fabric). Also, when the person ahead of you reclines their chair, you have to be very forceful in order to stow your tray table - it's actually a total design flaw. We got very mean looks from the women in front of us because we had to shake their chair so much in order to put away our tray tables. The air conditioning barely came out of the vent above my head, and the vent above my boyfriend's head was smashed completely so there was no air coming out of his at all. The flight was hot, and he was actually sweating.
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