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Airports
Origin
Los Angeles
$402
only
$402
Destination
Shanghai
$420
only
$420
$402
only
$402
Sun, Jan 21
LAX
SHA
18h 00m
Sun, Mar 4
SHA
LAX
18h 00m
Trip: 43 days
6.9GoodShow reviews
Overall 6.9 Good
Based on 250 reviews
Overall
6.9
Boarding
7.0
Comfort
7.1
Crew
7.3
Entertainment
6.5
Food
6.7
XMN
LAX
Mediocre 2.0

XiamenAir lost one of my bags and has still not found it

XMN
SIN
Mediocre 2.0

Nothing

They will cheat u of money. Somehow. Beware.

TPE
XMN
Excellent 8.0

Staff was friendly

BKK
XMN
Mediocre 2.0

I was denied a boarding pass and was not allowed to transit through China, because of a visa that was needed I was not told about by Kayak.com. Therefore, being the last day I was allowed to stay in Thailand, I had to scramble to find an outbound flight the same day, including paying almost double the cost of the original flight. The Thai check-in agent told me to never transit through mainland China again, because the visa requirement information that is not provided.

LAX
XMN
Excellent 8.0

The food was good and staff was friendly

Uncomfortable

Sat, Jan 20
LAX
SHA
14h 20m
Mon, Jan 22
SHA
LAX
41h 00m
Trip: 3 days
6.3GoodShow reviews
Overall 6.3 Good
Based on 4104 reviews
Overall
6.4
Boarding
6.5
Comfort
6.4
Crew
6.8
Entertainment
6.1
Food
5.9
CDG
PVG
Good 6.3

One membre of the crew

No veg meal

JFK
PVG
Okay 4.0

Price was great - the aircraft was new

food was so so - no choice was given on the first meal - snack was a sandwich but the bread was very very dry - crew was very stingy in giving out drinks - half a glass for soda - found the crew not very friendly

LAX
PVG
Excellent 9.0

Beverage choices and presentation were good. Service very good.

My choice of food was not available and very limited alternatives to what I selected. More snack choices could be offered

SFO
PVG
Excellent 9.3

The tickets were a great price, the staff was great, the entertainment selection was great, and overall I'd give the experience an A-

The food wasn't good and it was really hard to request the vegetarian option.

ORD
PVG
Excellent 8.6

Price. On time. Good food.

Not being able to use phone -even in airplane mode for games or entertainment. Bus ride from terminal to boarding in Shanghai

Mon, Jan 22
LAX
SHA
22h 15m
Sun, Mar 4
SHA
LAX
20h 15m
Trip: 42 days
6.9GoodShow reviews
Overall 6.9 Good
Based on 250 reviews
Overall
6.9
Boarding
7.0
Comfort
7.1
Crew
7.3
Entertainment
6.5
Food
6.7
XMN
LAX
Mediocre 2.0

XiamenAir lost one of my bags and has still not found it

XMN
SGN
Excellent 10.0

All announcements in Chinese and English. They keep feeding you.

Lots of checkpoints but hey. Why complain about them trying to keep us safe.

TPE
XMN
Excellent 8.0

Staff was friendly

XMN
SIN
Mediocre 2.0

Nothing

They will cheat u of money. Somehow. Beware.

JFK
FOC
Mediocre 2.0

The front dest and customes have horrible attitude! They will ingore you.

Sat, Jan 20
LAX
PVG
14h 20m
Mon, Jan 22
PVG
LAX
41h 00m
Trip: 3 days
7.2GoodShow reviews
Overall 7.2 Good
Based on 170 reviews
Overall
6.4
Boarding
6.5
Comfort
6.4
Crew
6.8
Entertainment
6.1
Food
5.9
LAX
PVG
Excellent 10.0

everything has much improved from my previous flight from LAX to BKK about 1.5 years ago. cabin was still a bit cold, but flight attendants were able to give me an additional blanket. they ran out of blankets last time i flew on China Eastern. entertainment was higher quality, food tasted better and snacks were available throughout the flight. boarding was also much more organized compared to last time which was like a angry mob scrambling to get on the plane.

LAX
PVG
Excellent 8.6

The movies and seats were amazing so it made the flight go by faster

None of the crew really spoke any English

LAX
PVG
Excellent 9.0

Pro tip: sleep the whole flight I’d recommend the window seat just so you can lean your pillow against it to sleep on, it’s pretty comfortable. Just take small sips of water throughout the flight to keep yourself hydrated but not too much that you have to pee often. The crew was nice and there was a good selection of games and movies if you couldn’t sleep.

Took an hour longer for the plane to take off. Please love yourself and bring your own earbuds. The ones that they supply are literally useless, it’s impossible to hear anything clearly on them. The fish and rice,,,,,,is not poppin.

LAX
PVG
Excellent 10.0

Service, seats, blankets/pillows, movie access, meals. All wonderful!

Nothing on this flight.

LAX
PVG
Okay 5.0

The airline did its job in getting me there alive and on time.

Not comfortable. Cant use phones at all. Crew wasn't very hospitable. Entertainment system wasn't fully functional. They make you close the shades no matter what time it is which takes away the perks of having a window seat.

Tue, Feb 6
LAX
SHA
23h 20m
Sat, Feb 24
SHA
LAX
37h 40m
Trip: 19 days
6.9GoodShow reviews
Overall 6.9 Good
Based on 250 reviews
Overall
6.9
Boarding
7.0
Comfort
7.1
Crew
7.3
Entertainment
6.5
Food
6.7
XMN
SIN
Mediocre 2.0

Nothing

They will cheat u of money. Somehow. Beware.

JFK
FOC
Mediocre 2.0

The front dest and customes have horrible attitude! They will ingore you.

XMN
LAX
Mediocre 2.0

XiamenAir lost one of my bags and has still not found it

XMN
LAX
Mediocre 2.0

I was forced to buy a new ticket home, which made me discover how wonderful Japan Airlines is...

How are these people still in business? The only people answering customer service hotlines were from the main HQ who only spoke Chinese and would immediately transfer callers to a line for “forgeiners” which would just ring awhile and then disconnect. Same thing happened for at least 10 different people stranded by cancelled flights, even had people trying to call for me from the US. A travel agency was able to switch my friends flights, only to be blocked at his gate by an uninformed Xiamen agent saying he needed a visa for his layover in China, ultimately forcing him to buy a whole new ticket. Xiamen never answered, reimbursed, or recitified any of this. On the flight there, flight attendants had attitudes and SMOKED IN AIRPLANE, it STANK like an ashtray!!! And the food was the worst I ever encountered.

LAX
XMN
Mediocre 2.0

Nothing

I couldn't fly because they said there was NO TRANSIT lounge in the airport and I didn't have a VISA to enter China? Who ever heard of a visa for transit?! My destination was Singapore! I am told I have to get a transit visa in order to return home and for me and my son 350!! For 2 hours transit in an airport??? This is NOT a world class airlines, they make their own rules. I will buy another ticket!!

Sun, Jan 21
LAX
SHA
14h 20m
Mon, Jan 22
SHA
LAX
28h 40m
Trip: 2 days
6.3GoodShow reviews
Overall 6.3 Good
Based on 4104 reviews
Overall
6.4
Boarding
6.5
Comfort
6.4
Crew
6.8
Entertainment
6.1
Food
5.9
PVG
NRT
Okay 5.6

No veg meal

JFK
PVG
Okay 4.0

Price was great - the aircraft was new

food was so so - no choice was given on the first meal - snack was a sandwich but the bread was very very dry - crew was very stingy in giving out drinks - half a glass for soda - found the crew not very friendly

PVG
TPE
Excellent 9.6

Pleasant. Clean. Entertainment worked. No real. Complaints.

Are seats ever comfy in economy? These were nice and clean.

ORD
PVG
Excellent 8.6

Price. On time. Good food.

Not being able to use phone -even in airplane mode for games or entertainment. Bus ride from terminal to boarding in Shanghai

CDG
PVG
Good 6.3

One membre of the crew

No veg meal

Wed, Feb 7
LAX
SHA
24h 25m
Sat, Feb 24
SHA
LAX
37h 40m
Trip: 18 days
6.9GoodShow reviews
Overall 6.9 Good
Based on 250 reviews
Overall
6.9
Boarding
7.0
Comfort
7.1
Crew
7.3
Entertainment
6.5
Food
6.7
XMN
SGN
Excellent 10.0

All announcements in Chinese and English. They keep feeding you.

Lots of checkpoints but hey. Why complain about them trying to keep us safe.

TPE
XMN
Excellent 8.0

Staff was friendly

SGN
XMN
Excellent 9.6

Crews, food. Also Transfer Lounge in Xiamen is a good place without charge.

Boarding because we have to take bus at Xiamen airport.Also, security checks at Xiamen are very complicated.

JFK
FOC
Mediocre 2.0

The front dest and customes have horrible attitude! They will ingore you.

LAX
XMN
Mediocre 2.0

Nothing

I couldn't fly because they said there was NO TRANSIT lounge in the airport and I didn't have a VISA to enter China? Who ever heard of a visa for transit?! My destination was Singapore! I am told I have to get a transit visa in order to return home and for me and my son 350!! For 2 hours transit in an airport??? This is NOT a world class airlines, they make their own rules. I will buy another ticket!!

Sun, Jan 21
LAX
PVG
14h 20m
Mon, Jan 22
PVG
LAX
28h 40m
Trip: 2 days
7.2GoodShow reviews
Overall 7.2 Good
Based on 170 reviews
Overall
6.4
Boarding
6.5
Comfort
6.4
Crew
6.8
Entertainment
6.1
Food
5.9
LAX
PVG
Mediocre 2.0

I ended up wasting an entire day Monday and spent another $460 buying a last minute flight because I showed up Monday at 9am at lax to find out my flight had already left Sunday at 10:30pm. As you can imagine it was very stressful driving 2 hours in traffic to GET to lax early to only find out they wouldn’t allow me to board the 11:30am flight with China eastern because my flight was SUPPOSED to be with CHINA Southern Sunday night.

If someone could please call me to discuss the $460 I had to pay Monday evening and the day wasted Monday December 4th I would be grateful. I have booked with kayak.com in the past and have never had any issue. For some reason kayak emailed me the wrong boarding time and airline

LAX
PVG
Excellent 10.0

Very pleasurable

LAX
PVG
Excellent 8.6

The movies and seats were amazing so it made the flight go by faster

None of the crew really spoke any English

LAX
PVG
Excellent 9.0

Pro tip: sleep the whole flight I’d recommend the window seat just so you can lean your pillow against it to sleep on, it’s pretty comfortable. Just take small sips of water throughout the flight to keep yourself hydrated but not too much that you have to pee often. The crew was nice and there was a good selection of games and movies if you couldn’t sleep.

Took an hour longer for the plane to take off. Please love yourself and bring your own earbuds. The ones that they supply are literally useless, it’s impossible to hear anything clearly on them. The fish and rice,,,,,,is not poppin.

LAX
PVG
Excellent 9.0

Beverage choices and presentation were good. Service very good.

My choice of food was not available and very limited alternatives to what I selected. More snack choices could be offered

Thu, Mar 15
LAX
SHA
21h 55m
Wed, Mar 28
SHA
LAX
37h 40m
Trip: 14 days
6.9GoodShow reviews
Overall 6.9 Good
Based on 250 reviews
Overall
6.9
Boarding
7.0
Comfort
7.1
Crew
7.3
Entertainment
6.5
Food
6.7
XMN
LAX
Excellent 10.0

The food was surprisingly good. I would have expected some of it from a restaurant, not an airline. The in-seat entertainment was functional and had a lot of things to watch and games to play.

Nothing really. We have to keep in mind that an airline can only do so much to help us get through flights that are many hours long. This Xiamen flight was about as good as I can imagine a long international flight could be.

LAX
XMN
Mediocre 2.0

Nothing

I couldn't fly because they said there was NO TRANSIT lounge in the airport and I didn't have a VISA to enter China? Who ever heard of a visa for transit?! My destination was Singapore! I am told I have to get a transit visa in order to return home and for me and my son 350!! For 2 hours transit in an airport??? This is NOT a world class airlines, they make their own rules. I will buy another ticket!!

XMN
LAX
Mediocre 2.0

I was forced to buy a new ticket home, which made me discover how wonderful Japan Airlines is...

How are these people still in business? The only people answering customer service hotlines were from the main HQ who only spoke Chinese and would immediately transfer callers to a line for “forgeiners” which would just ring awhile and then disconnect. Same thing happened for at least 10 different people stranded by cancelled flights, even had people trying to call for me from the US. A travel agency was able to switch my friends flights, only to be blocked at his gate by an uninformed Xiamen agent saying he needed a visa for his layover in China, ultimately forcing him to buy a whole new ticket. Xiamen never answered, reimbursed, or recitified any of this. On the flight there, flight attendants had attitudes and SMOKED IN AIRPLANE, it STANK like an ashtray!!! And the food was the worst I ever encountered.

XMN
LAX
Mediocre 2.0

XiamenAir lost one of my bags and has still not found it

BKK
XMN
Mediocre 2.0

I was denied a boarding pass and was not allowed to transit through China, because of a visa that was needed I was not told about by Kayak.com. Therefore, being the last day I was allowed to stay in Thailand, I had to scramble to find an outbound flight the same day, including paying almost double the cost of the original flight. The Thai check-in agent told me to never transit through mainland China again, because the visa requirement information that is not provided.

Mon, Jan 22
LAX
PVG
14h 20m
Wed, Jan 24
PVG
LAX
34h 30m
Trip: 3 days
7.2GoodShow reviews
Overall 7.2 Good
Based on 170 reviews
Overall
6.4
Boarding
6.5
Comfort
6.4
Crew
6.8
Entertainment
6.1
Food
5.9
LAX
PVG
Good 6.6

Good food and servir of the crew.

Problems to check in, long lines to aboard.

LAX
PVG
Excellent 8.6

The movies and seats were amazing so it made the flight go by faster

None of the crew really spoke any English

LAX
PVG
Okay 5.3

We can’t use our phones for listening music By 14 hrs and I pay WiFi

LAX
PVG
Excellent 10.0

Service, seats, blankets/pillows, movie access, meals. All wonderful!

Nothing on this flight.

LAX
PVG
Okay 5.0

The airline did its job in getting me there alive and on time.

Not comfortable. Cant use phones at all. Crew wasn't very hospitable. Entertainment system wasn't fully functional. They make you close the shades no matter what time it is which takes away the perks of having a window seat.

Tue, Mar 20
LAX
SHA
18h 00m
Thu, Mar 22
SHA
LAX
22h 20m
Trip: 3 days
6.9GoodShow reviews
Overall 6.9 Good
Based on 250 reviews
Overall
6.9
Boarding
7.0
Comfort
7.1
Crew
7.3
Entertainment
6.5
Food
6.7
XMN
LAX
Mediocre 2.0

XiamenAir lost one of my bags and has still not found it

XMN
LAX
Excellent 10.0

The food was surprisingly good. I would have expected some of it from a restaurant, not an airline. The in-seat entertainment was functional and had a lot of things to watch and games to play.

Nothing really. We have to keep in mind that an airline can only do so much to help us get through flights that are many hours long. This Xiamen flight was about as good as I can imagine a long international flight could be.

LAX
XMN
Excellent 10.0

Nice and friendly. Chinese is always spoken first then followed by English. Pillow and blanket provided.

Window seat on a 14 hour flight has its pros and cons. Little more room vs having to wake people up to get up and walk or go to bathroom.

BKK
XMN
Mediocre 2.0

I was denied a boarding pass and was not allowed to transit through China, because of a visa that was needed I was not told about by Kayak.com. Therefore, being the last day I was allowed to stay in Thailand, I had to scramble to find an outbound flight the same day, including paying almost double the cost of the original flight. The Thai check-in agent told me to never transit through mainland China again, because the visa requirement information that is not provided.

SGN
XMN
Excellent 9.6

Crews, food. Also Transfer Lounge in Xiamen is a good place without charge.

Boarding because we have to take bus at Xiamen airport.Also, security checks at Xiamen are very complicated.

Thu, Mar 8
LAX
SHA
44h 50m
Sun, Mar 11
SHA
LAX
12h 00m
Trip: 4 days
6.3GoodShow reviews
Overall 6.3 Good
Based on 4104 reviews
Overall
6.4
Boarding
6.5
Comfort
6.4
Crew
6.8
Entertainment
6.1
Food
5.9
LAX
PVG
Excellent 10.0

everything has much improved from my previous flight from LAX to BKK about 1.5 years ago. cabin was still a bit cold, but flight attendants were able to give me an additional blanket. they ran out of blankets last time i flew on China Eastern. entertainment was higher quality, food tasted better and snacks were available throughout the flight. boarding was also much more organized compared to last time which was like a angry mob scrambling to get on the plane.

PVG
LAX
Excellent 10.0

Fight crew was amazing

CNX
PVG
Good 6.6

I liked the service from the cabin crew

I hate that I couldn’t use my phone on airplane mode. What’s up with that? I’m not a fan of Airbus. Boeing aircraft are superior

PVG
DEL
Okay 5.0

we were on time and it was cheap-ish

customer service is non-existent, crew speaks poor english, seats are kid-size and so are meal servings, entertainment sound system was awful, and transit hotel staff was unhelpful/rude

LAX
PVG
Excellent 9.0

Beverage choices and presentation were good. Service very good.

My choice of food was not available and very limited alternatives to what I selected. More snack choices could be offered

Wed, Mar 14
LAX
SHA
25h 50m
Mon, Mar 19
SHA
LAX
37h 40m
Trip: 6 days
6.9GoodShow reviews
Overall 6.9 Good
Based on 250 reviews
Overall
6.9
Boarding
7.0
Comfort
7.1
Crew
7.3
Entertainment
6.5
Food
6.7
TPE
XMN
Excellent 8.0

Staff was friendly

XMN
SIN
Mediocre 2.0

Nothing

They will cheat u of money. Somehow. Beware.

LAX
XMN
Excellent 8.0

The food was good and staff was friendly

Uncomfortable

LAX
XMN
Mediocre 2.0

Nothing

I couldn't fly because they said there was NO TRANSIT lounge in the airport and I didn't have a VISA to enter China? Who ever heard of a visa for transit?! My destination was Singapore! I am told I have to get a transit visa in order to return home and for me and my son 350!! For 2 hours transit in an airport??? This is NOT a world class airlines, they make their own rules. I will buy another ticket!!

XMN
LAX
Mediocre 2.0

XiamenAir lost one of my bags and has still not found it

Thu, Mar 8
LAX
PVG
44h 50m
Sun, Mar 11
PVG
LAX
12h 00m
Trip: 4 days
7.2GoodShow reviews
Overall 7.2 Good
Based on 170 reviews
Overall
6.4
Boarding
6.5
Comfort
6.4
Crew
6.8
Entertainment
6.1
Food
5.9
LAX
PVG
Good 6.6

Good food and servir of the crew.

Problems to check in, long lines to aboard.

LAX
PVG
Excellent 10.0

On time, nice plane, decent food and very efficient service. Price is reasonable.

None

LAX
PVG
Okay 5.3

We can’t use our phones for listening music By 14 hrs and I pay WiFi

LAX
PVG
Excellent 10.0

Service, seats, blankets/pillows, movie access, meals. All wonderful!

Nothing on this flight.

LAX
PVG
Mediocre 2.0

I ended up wasting an entire day Monday and spent another $460 buying a last minute flight because I showed up Monday at 9am at lax to find out my flight had already left Sunday at 10:30pm. As you can imagine it was very stressful driving 2 hours in traffic to GET to lax early to only find out they wouldn’t allow me to board the 11:30am flight with China eastern because my flight was SUPPOSED to be with CHINA Southern Sunday night.

If someone could please call me to discuss the $460 I had to pay Monday evening and the day wasted Monday December 4th I would be grateful. I have booked with kayak.com in the past and have never had any issue. For some reason kayak emailed me the wrong boarding time and airline

Sat, Mar 17
LAX
SHA
41h 10m
Tue, Mar 20
SHA
LAX
12h 00m
Trip: 4 days
6.3GoodShow reviews
Overall 6.3 Good
Based on 4104 reviews
Overall
6.4
Boarding
6.5
Comfort
6.4
Crew
6.8
Entertainment
6.1
Food
5.9
LAX
PVG
Excellent 10.0

everything has much improved from my previous flight from LAX to BKK about 1.5 years ago. cabin was still a bit cold, but flight attendants were able to give me an additional blanket. they ran out of blankets last time i flew on China Eastern. entertainment was higher quality, food tasted better and snacks were available throughout the flight. boarding was also much more organized compared to last time which was like a angry mob scrambling to get on the plane.

PVG
SIN
Excellent 8.6

No one to assist my friends enter the plane. No one to help with hauling minor carryon baggage up the outdoor staircase. Very difficult and no offer at all for anyone in a party of six to help. No lift and no one offered assistance in business class to help at all.once on the plane service was outstanding. Passengers in 70s and 80’s and no knowledge of the need to to climb stairs and without any assistance. Attendants watched the elderly struggle.

CDG
PVG
Good 6.3

One membre of the crew

No veg meal

CNX
PVG
Good 6.6

I liked the service from the cabin crew

I hate that I couldn’t use my phone on airplane mode. What’s up with that? I’m not a fan of Airbus. Boeing aircraft are superior

JFK
PVG
Okay 4.0

Price was great - the aircraft was new

food was so so - no choice was given on the first meal - snack was a sandwich but the bread was very very dry - crew was very stingy in giving out drinks - half a glass for soda - found the crew not very friendly

Mon, Jan 1
LAX
SHA
31h 00m
Wed, Jan 31
SHA
LAX
37h 40m
Trip: 31 days
6.9GoodShow reviews
Overall 6.9 Good
Based on 250 reviews
Overall
6.9
Boarding
7.0
Comfort
7.1
Crew
7.3
Entertainment
6.5
Food
6.7
LAX
XMN
Excellent 8.0

The food was good and staff was friendly

Uncomfortable

JFK
FOC
Mediocre 2.0

The front dest and customes have horrible attitude! They will ingore you.

LAX
XMN
Excellent 10.0

Nice and friendly. Chinese is always spoken first then followed by English. Pillow and blanket provided.

Window seat on a 14 hour flight has its pros and cons. Little more room vs having to wake people up to get up and walk or go to bathroom.

TPE
XMN
Excellent 8.0

Staff was friendly

XMN
LAX
Mediocre 2.0

I was forced to buy a new ticket home, which made me discover how wonderful Japan Airlines is...

How are these people still in business? The only people answering customer service hotlines were from the main HQ who only spoke Chinese and would immediately transfer callers to a line for “forgeiners” which would just ring awhile and then disconnect. Same thing happened for at least 10 different people stranded by cancelled flights, even had people trying to call for me from the US. A travel agency was able to switch my friends flights, only to be blocked at his gate by an uninformed Xiamen agent saying he needed a visa for his layover in China, ultimately forcing him to buy a whole new ticket. Xiamen never answered, reimbursed, or recitified any of this. On the flight there, flight attendants had attitudes and SMOKED IN AIRPLANE, it STANK like an ashtray!!! And the food was the worst I ever encountered.

Sat, Mar 17
LAX
PVG
41h 10m
Tue, Mar 20
PVG
LAX
12h 00m
Trip: 4 days
7.2GoodShow reviews
Overall 7.2 Good
Based on 170 reviews
Overall
6.4
Boarding
6.5
Comfort
6.4
Crew
6.8
Entertainment
6.1
Food
5.9
LAX
PVG
Excellent 10.0

On time, nice plane, decent food and very efficient service. Price is reasonable.

None

LAX
PVG
Excellent 9.0

Beverage choices and presentation were good. Service very good.

My choice of food was not available and very limited alternatives to what I selected. More snack choices could be offered

LAX
PVG
Excellent 9.0

Pro tip: sleep the whole flight I’d recommend the window seat just so you can lean your pillow against it to sleep on, it’s pretty comfortable. Just take small sips of water throughout the flight to keep yourself hydrated but not too much that you have to pee often. The crew was nice and there was a good selection of games and movies if you couldn’t sleep.

Took an hour longer for the plane to take off. Please love yourself and bring your own earbuds. The ones that they supply are literally useless, it’s impossible to hear anything clearly on them. The fish and rice,,,,,,is not poppin.

LAX
PVG
Mediocre 2.0

I ended up wasting an entire day Monday and spent another $460 buying a last minute flight because I showed up Monday at 9am at lax to find out my flight had already left Sunday at 10:30pm. As you can imagine it was very stressful driving 2 hours in traffic to GET to lax early to only find out they wouldn’t allow me to board the 11:30am flight with China eastern because my flight was SUPPOSED to be with CHINA Southern Sunday night.

If someone could please call me to discuss the $460 I had to pay Monday evening and the day wasted Monday December 4th I would be grateful. I have booked with kayak.com in the past and have never had any issue. For some reason kayak emailed me the wrong boarding time and airline

LAX
PVG
Good 6.6

Good food and servir of the crew.

Problems to check in, long lines to aboard.

Sun, Jan 7
LAX
SHA
18h 00m
Thu, Mar 1
SHA
LAX
22h 20m
Trip: 54 days
6.9GoodShow reviews
Overall 6.9 Good
Based on 250 reviews
Overall
6.9
Boarding
7.0
Comfort
7.1
Crew
7.3
Entertainment
6.5
Food
6.7
XMN
SGN
Excellent 10.0

All announcements in Chinese and English. They keep feeding you.

Lots of checkpoints but hey. Why complain about them trying to keep us safe.

XMN
SIN
Mediocre 2.0

Nothing

They will cheat u of money. Somehow. Beware.

SGN
XMN
Excellent 9.6

Crews, food. Also Transfer Lounge in Xiamen is a good place without charge.

Boarding because we have to take bus at Xiamen airport.Also, security checks at Xiamen are very complicated.

LAX
XMN
Excellent 10.0

Nice and friendly. Chinese is always spoken first then followed by English. Pillow and blanket provided.

Window seat on a 14 hour flight has its pros and cons. Little more room vs having to wake people up to get up and walk or go to bathroom.

XMN
LAX
Excellent 10.0

The food was surprisingly good. I would have expected some of it from a restaurant, not an airline. The in-seat entertainment was functional and had a lot of things to watch and games to play.

Nothing really. We have to keep in mind that an airline can only do so much to help us get through flights that are many hours long. This Xiamen flight was about as good as I can imagine a long international flight could be.

Sun, Mar 18
LAX
SHA
14h 20m
Tue, Mar 20
SHA
LAX
57h 50m
Trip: 3 days
6.3GoodShow reviews
Overall 6.3 Good
Based on 4104 reviews
Overall
6.4
Boarding
6.5
Comfort
6.4
Crew
6.8
Entertainment
6.1
Food
5.9
SFO
PVG
Excellent 9.3

The tickets were a great price, the staff was great, the entertainment selection was great, and overall I'd give the experience an A-

The food wasn't good and it was really hard to request the vegetarian option.

JFK
PVG
Okay 4.0

Price was great - the aircraft was new

food was so so - no choice was given on the first meal - snack was a sandwich but the bread was very very dry - crew was very stingy in giving out drinks - half a glass for soda - found the crew not very friendly

LAX
PVG
Excellent 9.0

Beverage choices and presentation were good. Service very good.

My choice of food was not available and very limited alternatives to what I selected. More snack choices could be offered

ORD
PVG
Excellent 8.6

Price. On time. Good food.

Not being able to use phone -even in airplane mode for games or entertainment. Bus ride from terminal to boarding in Shanghai

CNX
PVG
Good 6.6

I liked the service from the cabin crew

I hate that I couldn’t use my phone on airplane mode. What’s up with that? I’m not a fan of Airbus. Boeing aircraft are superior

Mon, Jan 8
LAX
SHA
20h 50m
Thu, Mar 1
SHA
LAX
22h 20m
Trip: 53 days
6.9GoodShow reviews
Overall 6.9 Good
Based on 250 reviews
Overall
6.9
Boarding
7.0
Comfort
7.1
Crew
7.3
Entertainment
6.5
Food
6.7
SGN
XMN
Excellent 9.6

Crews, food. Also Transfer Lounge in Xiamen is a good place without charge.

Boarding because we have to take bus at Xiamen airport.Also, security checks at Xiamen are very complicated.

XMN
LAX
Excellent 10.0

The food was surprisingly good. I would have expected some of it from a restaurant, not an airline. The in-seat entertainment was functional and had a lot of things to watch and games to play.

Nothing really. We have to keep in mind that an airline can only do so much to help us get through flights that are many hours long. This Xiamen flight was about as good as I can imagine a long international flight could be.

XMN
LAX
Mediocre 2.0

I was forced to buy a new ticket home, which made me discover how wonderful Japan Airlines is...

How are these people still in business? The only people answering customer service hotlines were from the main HQ who only spoke Chinese and would immediately transfer callers to a line for “forgeiners” which would just ring awhile and then disconnect. Same thing happened for at least 10 different people stranded by cancelled flights, even had people trying to call for me from the US. A travel agency was able to switch my friends flights, only to be blocked at his gate by an uninformed Xiamen agent saying he needed a visa for his layover in China, ultimately forcing him to buy a whole new ticket. Xiamen never answered, reimbursed, or recitified any of this. On the flight there, flight attendants had attitudes and SMOKED IN AIRPLANE, it STANK like an ashtray!!! And the food was the worst I ever encountered.

BKK
XMN
Mediocre 2.0

I was denied a boarding pass and was not allowed to transit through China, because of a visa that was needed I was not told about by Kayak.com. Therefore, being the last day I was allowed to stay in Thailand, I had to scramble to find an outbound flight the same day, including paying almost double the cost of the original flight. The Thai check-in agent told me to never transit through mainland China again, because the visa requirement information that is not provided.

XMN
SGN
Excellent 10.0

All announcements in Chinese and English. They keep feeding you.

Lots of checkpoints but hey. Why complain about them trying to keep us safe.

*
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