We didn't realize that when you book a trans-continental/trans-Atlantic flight under the "Lowfare" pricing that it comes with ZERO amenities. We're talking no food, no water, no blankets, broken armrest and a crew that is helpless to accommodate. The idea is to save money and customize paying for your amenities, but it just results in cranky passengers.
Lowfare = No fair. At the time of booking, we were not warned that it did not include amy meals or amenities. We would have paid more from the start if that was clearly indicated.
Boarding was easy. clean plane, crew was very friendly. I was very concerned though, when we banked left and did a complete circle in the air. An explanation from the captain would have been terrific. I made sure I was the last one to leave the plane and asked him about it when I saw him at the exit. He told me what happened but I would have liked to know while it was happening. Besides that, the coke and pretzels were divine. :)
Liked the peppy, retro outfits. Boarding has no process: first come, first serve- seems to work just fine (versus all the Group numbering other airlines do). Plenty of room for carry-ons and overheads, and they actually try to bag people's bags before they get on the plane that should go underneath the seat in front of them in order to save overhead space.
No complimentary snacks and no on-flight magazine. No TVs or phone wifi for that matter, so bring a book or be ready to snooze!
The gate agent helped half a dozen people (not including those described below) understand they were boarding with the wrong group.
Fully one-quarter of the passengers boarded as disability or premium. This included a party of eight that boarded with one person in a wheelchair because "We're all together."
Flight was pretty good, awesome food, kind crew.
Only disappointment was that we at SAS go didnt got a hot towel like the other classes. At Singapour Airlines thats something offered free of charge to all passengers
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