Flight was delayed by almost 2 hours due to air control and no available plane. We didnt land until after 1:30am. And it changed my whole vacation, no sleep the 1st night
It was awful. I will never appreciate this type of connection where i have to wait 12 hours which turned into 18 hours due to Alaska's delays after flying over 15hours already. The 15 hours already made my body suffer as soon as I deplaned. I struggled to breath and was about to faint,but being alone, I tried to hold on my carry on luggage I wasn't able to take it anymore, so I informed the airport people who then assisted me. My husband had to book me a $200 hotel room so I can rest. I stayed for only 4 hours in that expensive hotel in order to catch my 8 in the morning flight to Spokane only for it to be delayed until 2:17. We finally left LAX before 3pm. Alaska was also inconsistent with their gate assignments. Our first gate was 64A, after the delay they sent us an email that the next gate was 68,but the arrival and departure board showed gate 60. When I asked the desk 60 agents, they said it will be gate 61. All these experience contributed to my exhaustion and stress which affected my heart and well being.
The best airline!!! Their customer service is beyond wonderful, especially over the phone.
Crew attitude was poor. Crew announced 3 meal options and by the time they got to our row, they just handed us pork without asking because there was nothing left. Food quality was also quite poor. Drink service was simply “any drinks?” And did not list any options. My leg was slightly in the aisle while I was asleep and crew hit it hard with the cart. One crew member was audibly complaining when we landed because we did not have a jetway. Avoid American Airlines in USA to Japan routes. Fly ANA or JAL, and you won’t face the humiliation you would on American Airlines.
We missed the flight. I had a passport issue and told the check in desk that I’m trying to resolve it but when I got approved for entry to USA at 3:32, one hour before departure, the employees had left the desk at 3:30. I tried calling and texting the numbers on the sign. No luck. Waited till the agents came back and couldn’t get a flight to our destination or close, so we flew to Las Vegas instead and drove 6 hrs to San Diego where I missed one night’s stay and the car rental that was reserved there. Extra car rental and hotel in Las Vegas was over $300. Lost tine and money. I wanted to extend the trip by two days but the $1600 SAVER fare wouldn’t let me make changes. Hours on the phone to find out there are no exceptions and no credit if cancelled in advance. Very disappointed. My son’s first vacation with me in 17 years. Wasted a lot of money. Next time I will use a local travel agent.
Everyone was very friendly. And helpful. I loved flying to la and back. Great flight
Boarding was late with no communication. Flight was over an hour late with virtually no communication or updates. The app showed we had departed and were scheduled to arrive on time even though we sat on the tarmac for nearly an hour. People who were using the app to track our progress to pick us up were given erroneous information. Flight attendant was snooty when asked why app was showing us as delayed and arriving on time even though we had not left and ultimate’s not leave for over an hour. Just poor and arrogant.
My luggage was lost and doesn’t appear to be arrived any time soon.
Check in was a nightmare. We had about 15 people ahead of us but were in line for 45 minutes for priority passengers. Two people were checking in dogs and it took them forever. They even took the dogs out of the kennels to weigh them separately. Crazy! Then when we reached the front of the check in line we were told they couldn’t check us in because we were too early. Had to wait 19 minutes to check in and then check ourselves in and get back in line to drop our bags. This was first class! If I can avoid it I will never fly Alaska again. I sure didn’t get what I paid for.
It would have Bern better if the flight was on time.
Flight didn’t happen because both my connections were lost and Toronto wouldn’t let me board. I was checked in to all 3 flights at the check-in fest in Dublin.
Very short flight. No food or entertainment required. Nice crew. Flight left late.
The trip from LAX to Calgary was aboard a 737-700, which is more than twenty years old. Service was fine, and the food was good, but there was no inflight entertainment, and no WiFi. The flight from Calgary to Vancouver was also delayed more than an hour, due to congestion on the Calgary tarmac. And no food service, but there was in-flight WiFi which made a big difference.
8 hrs. Of waiting instead of couple of hours..the only good thing I'm still able to go to my destination...
When I purchased the flights I included the luggage, the luggage was not added and got charged the full price anyway. Had to pay for the luggage at check in. Initial flight was delayed, we missed our 9am connection (flew with my wife), then the airline rebooks us to the next flights, putting my wife in at 1.40pm and me at 4pm, what a crazy wait time. We managed to fix it with customer service and they put me in the 1:40pm flight too, but they left my baggage behind in the 4pm flight. When arrived to my destination, of course no luggage. It was delivered to the address thankfully late at night. The experience sucked.
First flight out in the morning is often the best chance of running on time. Not in this case, which unfortunately is now what passengers can expect as what is common. - If you are late for a flight, too bad for you. - If West Jet is late, too bad for you. - Bags don't make it? Too bad for you. - Flight change by 1+ days, too bad for you Prices continue to increase, while customer service nosedives. This is backwards and in any other develop country would be considered unacceptable - except for Canada. Too bad for us.
Horrible. I checked out myself that it seems that I can have a free carry-on. But they ask me to pay $75 when we are nearly boarding. It was tricky during check out that make you mistake that you can have a carry-on beside your personal item. Also they ask $75 in the airport instead of $35 during checkout. So the whole process is designed to make you this mistake
Flight was delayed. Arrived in Vancouver at 3 am. Not a great experience.
Credit to the check-in staff for offering no-charge to check our carryon. We had 2 checked suitcases already, and it was easier instead of at the gate.
If I wanted to leave on a Monday I would have booked to leave on Monday. Instead, thanks the west jet i spent another night in a hotel on my dime because they don’t even have a number you can call that works. It’s just says due to the high call volume we can’t take your call, that’s it. Our a Canadian airline industry needs an overhaul.
Great check in process in LA and good service The check in process as well as at the gate is way better in the US versus canada 🇨🇦
Before final boarding, my husband and I — both seniors — were told that we could not bring our carry-on bags with us due to being in Zone 6. The staff took our bags with little explanation, stating it was policy. While we understand boarding procedures may vary by zone, the way we were spoken to was unnecessarily rude and dismissive. We felt disrespected and singled out, and the interaction left us deeply uncomfortable. As seniors, we expect to be treated with courtesy and dignity, especially during travel when accommodations and communication matter most. We hope you will look into this matter and ensure better training for staff in handling such situations with more empathy and professionalism.
Easy boarding and comfortable seating were plusses. Enjoyed the experience and good service from the captain and crew. Many thanks...!
Very unfriendly crew, Air Canada should hire staff that are willing to do their job and be friendly to others. Unmannered flight attendants.
In general our flights were awful. They cancelled flights, and we lost one night at the hotel in Athens that it was already paid. Also we paid extra for the seats we assigned in advance but since they were cancelled the flights, we lost our seats,. we were running back and forth for the connections. THEY DIDN’T FOLLOW OUR ORIGINAL ITINERARY. Our itinerary was change to :LAX TO VANCOUVER ,MUNICH , then NAPLES, ATHENS. Because our original flight was cancelled we spent one night in Munich. Due to all the changes we lost money and time for our original schedule. We are seniors and running in the airport to catch the flights was very frustrating and painful. We are hoping from Air Canada / Lufthansa to take responsibility and compensate us for those events. We are filling frustrated .
Great flight! Service, food and flight experience were top notch.
Flight was delayed 1.5 hrs due to problem with a previous flight to mine; I was informed appropriately via Text & Email, however, website did not keep up with messages sent by nearly an hour. When checking-in warm & friendly reception at check-in desk until female Air Canada Rep noticed my flight number and instantly pivoted to a condescending & sarcastic comments about getting my bag checked in since I’m running so late; then tone instantly changed again few minutes later when she muttered, “Oh, they’ve delayed it” another sign systems & worse front line staff, not fully informed or simply not reading their flight status updates. Flight crew were very friendly & did a great job trying to make up lost time due to the delay.
We got a good deal on the cost of the tickets, however my seat didn’t recline and it was so crowded that my shoulder was constantly touching my neighbor’s shoulder. It felt like I was in too tight a space. So in the end, it wasn’t a good flight. It was too uncomfortable.
They lost my bags and it took hours at the airport to find them.
Entertainment system should be adjusted to allow travellers to use their own Bluetooth earphones or non-expensive wired earbuds provided at no charge.
