I was not able to take the return trip back to Boston as scheduled. The first part was the flight from Warsaw to Munich with the departure time 1:15 pm on July 24. When I arrived at Chopin airport in Warsaw I learned that the departure time was changed to 9:15 am. I have not received any notification about the change of the departure time. I had to change my travel plans which could have been easily avoided if I were informed about the change. I used to have respect for the excellent service Lufthansa was providing. Lufthansa proved not to be the same reliable air line anymore. Lufthansa also managed to lose my suitcase. Very disappointed with the level of Lufthansa service.
Charges for simple things like blankets and headphones, Wi-Fi was double other flights, crew was passive aggressive, only served one meal on 11 hour flight, very bad quality meal and very small. Will not be flying with again.
Crew not helpful. Food quantity very less. Leg space less. Entertainment videos not wide range
Pros: "Crew was very nice"
Cons: "The aisle between seats are too small. The carts and people can barely make it through. Aisle passengers always get bumped making it a long flight."
Pros: "We got an upgrade to business class and the experience was extraordinary. The service in general, but the warmth smile and courtesy of the flight attendants made the experience fantastic"
Pros: "Itinerary - hours of flight"
Cons: "Dinner could have been earlier"
Pros: "The punctuality and the entertainment"
Cons: "Perhaps a more organized boarding process"
Cons: "One cookie with tea is not enough at this time of day! Especially if there had no chance to eat dinner before the flight."
Pros: "Crew members went out of their way to ensure the passengers’ comfort."
Cons: "Boarding process in Frankfurt was very confusing and haphazard. Some passengers had been pre-checked, others had not been- which delayed the boarding. Flight was an hour late. Baggage claim in Delhi was a mess- had to wait for more than hour to get one checked bag."
Pros: "Crew was really wonderful"
Cons: "Seats were not comfortable and the food was terrible"
Cons: "I travelled economy and found the seats not very enabling for big and tall folks as myself ! Other than that I highly recommend flying Lufthansa"
Pros: "The notifications for the change of gates by Lufthansa."
Cons: "Dairy free option for snack. Larger stock of drinks (Ran out of Beer). Made sure the luggage is loaded on to the plane! Communication to inform passengers that no luggage had made it to Birmingham as people were waiting around for hours!"
Pros: "No I was very uncomfortable"
Cons: "Not have canceled my flight!!"
Pros: "Great Experience."
Cons: "Great Experience"
Pros: "Very friendly and accommodating"
Pros: "The food and attention of personal crew"
Cons: "Delays in the itineraries and the entertainment system did not work well"
Pros: "No problems, it was a quick and easy flight. Crew was great."
Cons: "No entertainment (due to short flight). As with all airlines, economy is incredibly cramped."
Pros: "Delicious chicken, Creamed spinach and roasted potatoes on return trip. Great selection of movies"
Cons: "“Pizza” on the return flight."
Pros: "Very comfortable, amazing crew and service. Entertainment was very good with lots of options."
Pros: "I always had a great experience with Lufthansa."
Pros: "The business cabin was excellent for a European airline."
Pros: "The flight attendants were so friendly and helpful. The food was good...didn't even have to pay for food or wine. On-board entertainment was excellent. I would fly Lufthansa any time!"
Cons: "I was never notified that there was no 1:45pm flight. Had I not gotten to the airport early I would not have made the flight to Chicago.at 12:25pm. I was originally scheduled to to to Munich but the flight was to Frankfurt. The plane arrived early so I had to make different plans for someone to pick me up Very disappointed in lack of communication"
Pros: "Cabin crew hospitality and service were amazing"
Pros: "Crew, equipment"
Pros: "Everything as expected"
Pros: "Flight was fine..."
Cons: "When two passengers got into a brawl over who knows what, it took two hours for the police to come on board and take them off the flight. They should have been removed quickly. Missed connecting flight. Messed my day up big time."
Cons: "Seats are too close together and seat really doesn't recline. To close to the seat in front and can't bend over to put your head on tray to sleep. Just to cramped up and I'm a small person 5'4". Very uncomfortable for a long flight!"
Cons: "They lost my baggage for three days, and it would have been four if I didn’t drive to the distribution center to pick up my bag."
Pros: "I liked that if I asked for something the crew would get to me rapidly. Extra leg room."
Cons: "Boarding process: just a lot of confusion. Inflight crew service poor: the was no time to have any brain reaction when they would pass by with coffee or anything...and when I asked for coffee the answer for a gentlemen of the crew was: coffee already passed by. Really!!?? Make sure that +$1200 are spent well. Rude or inattentive crew members shouldn’t be on flights that are that long...I had to nsist to have a miserable cup of coffee. Movie selection was poor. USB port didn’t work. Shame on you!"
Pros: "Movies / Food"
Cons: "Seat location. Delay time boarding."
Pros: "The crew was very helpful, attentive, and friendly."
Cons: "The vegetarian (Lacto ovo) meal options were terrible. The seat comfort level was okay, but nothing to write home about."
Pros: "I liked that I wasn't disappointed."
Cons: "Bathrooms could be cleaner. A good bathroom deodorant could also help"
Pros: "Darned site more comfortable than the first leg of the journey."
Cons: "Tell your passengers they need hiking boots to get from main concourse to B terminal!"
Cons: "There is not entertainment and seats not that comfortable"
Pros: "The crew was nice and they took good care of us. The flight is really short and there isn't much time for anything."
Cons: "The seats are becoming smaller and smaller, and more uncomfortable."
Pros: "GOOD food, service was fine. Seat had good room."
Cons: "My seat didn't stay back (would lock) and kept me from getting much sleep. But, ultimate reason for mediocre rating was the level of turbulence. very bad - maybe not airline's fault, but still it was unpleasant."
Pros: "Cabin Crew were again EXCELLENT!!!"
Cons: "No chargers at the seats. Not good on an 11 hour flight. And this was on one of your premiere giant planes."
Pros: "Nothing was extraordinary."
Cons: "Seat comfort. Entertainment. Toilets far from the premium zone. Meal choice. Wine choice, headset. All sub par compared to other airlines in the premium economy space. In particular, Qantas is much much closer to business class than to economy class in it's premium economy product. Lufthansa is just not delivering value to this segment."
Cons: "Not enough indian movies. Too many other foreign movies. English movies were too old. Frankfurt airport is the worst airport. Terminal to terminal is too far."
Cons: "A strike caused us to have to shorten our vacation and we lost the money on all hotels and tours. The treatment by staff was unpleasant. I hope the other 350,000 affected people were treated with more courtesy."
Pros: "Everything about it ,didn't know i could get quality for less."
Cons: "Nothing really."
Pros: "Great service and comfortable bed for sleeping in business class"
Pros: "Crew was friendly and attentive, food was delicious and served on time"
Pros: "Same as above"
Cons: "Same as above"
Pros: "Great staff and thoughtful professional attention makes travel better!"
Cons: "There were some spaces and I might have done a modest upgrade but not offered when asked at check in."
Cons: "Check in. A nightmare Boarding. A nightmare Waiting 1 hour for the bags to arrive. A nightmare"
Cons: "The puntuality"
Cons: "The staff were pleasant and professional - the online check in was efficient. Really excellent and no recommendations for improvements."
Cons: "Could have got upgrade Oh Well the rest was excellent"
Cons: "Flight was delayed."
Pros: "The price"
Pros: "One of the flights at least had onboard movies."
Cons: "Better organization, And no discrimination from the airport staff at Mexico City. Including the lack of information given (sign showing on time) when clearly there was a 3 hour delay and the gate number kept changing and none of the staff knew what was going on"
Cons: "Just a little better food please"
Cons: "A strong snowstorm prevented me from arriving to the airport on time (highway was closed). Flight was at 3:15. After over 5 hours on the highway I finally arrived to the airport at 2:27 and the Aeromexico counters were empty. A lady from Lufthansa told me the flight had just closed and suggested that I call aeromexico’s phone number. I did that and the gentleman on the phone told me I should go to the check-in counters. I mentioned they were empty and he had no other suggestions. After an hour on the airport and on the phone with no progress I booked a trip with United and traveled home."
Cons: "Delayed our flight and we missed our connection. They made us pick up our bags and wait overnight outside the terminal. It was cold (no doors). Only concrete slabs to sit on. It’s our honeymoon...no compensation given. Not even a blanket"
Pros: "The business class amenities were amazing. Food was great and service was great."
Pros: "I made it to Mexico"
Cons: "Nothing bad about this flight."
Pros: "Efficient and respectful staff. Treat to have wine with the pasta dish that was served."
Cons: "I am only 5'2...a short woman so the seat does not fit me . My feet can not rest on the floor and the headrest does not adjust for me. It makes for a most uncomfortable 18 hours from Lima."
Pros: "The plane was not full, so lots of space for my long legs and for a nap!"
Pros: "Check in process fast and friendly."
Cons: "Screens did not work at all, just a sandwich on a 5 1/2 hour flight, bathroom doors did not lock, overall a poor quality flight."
Pros: "I liked how staright-forward the whole process was. No different if I was flying anywhere else. I didn't feel like I didn't know what was going on because I didn't speak Spanish."
Pros: "Include meals"
Cons: "Arriving at Mexico city airport there were lack of communication for the connecting flight. We had to go from one end to the other of the terminal."
Pros: "La tripulacion fue super amable"
Cons: "Both planes delayed and carry on luggage lost"
Cons: "They didn't make announcements at the gate, no last call for boarding, etc. They also changed my departure time out of Lima, which caused me to miss my connection in Mexico City and caused a 5 hour delay."
Pros: "Food, entertainment, comfort,"
Cons: "Crew was really RUDE"
Pros: "Horrible! They changed my flight to much later. I’mnstill in mexitco city waiting for my flight to Lima. Hated it."
Cons: "It changed last minute. I was supposed to be in Lima for my dad’s surgery"
Cons: "Back sit bit reclining. Food was a croissant with one piece of thin meat! Headphone plug was broken"
Pros: "Attentive service"
Cons: "Food was scarce and not great flavor in Clase Premier, ni comparison with other airlines and even with other Aeromexico flights. Also, the entertainment screens were general, small and with a lot of glitches"
Pros: "She was not interested at all in providing a good service, rude with older people, not a smile at all during the flight. In the connexion from Mexico city to Santiago the flight attendances were very nice, but I don't understand why you keep in the job someone that is not in the mood for working excellent"
Cons: "Never took that flight as I missed the connection. It is a shame how things are done. I had 1.30 min of layer. If it was organized properly I had way enough time to catch the plane but the immagration doesn't care about the time of your flight. No one helps you anywhere. Then I was sent from one place to another before finally finding someone who knew what to do. And course no apologies at any moment"
Pros: "2 problems - there wasn't enough time scheduled between my connection in mexico city when i was coming from florida to get through customs so I missed my connection and there wasn't any aeromexico staff around to assist. - the personal screens in each seat on the last flight from Mx city to Guadalajara couldn't be shut off and I was forced to have commercials being flashed very close in front of my face when I wanted to relax."
Cons: "2 problems - there wasn't enough time scheduled between my connection in mexico city when i was coming from florida to get through customs so I missed my connection and there wasn't any aeromexico staff around to assist. - the personal screens in each seat on the last flight from Mx city to Guadalajara couldn't be shut off and I was forced to have commercials being flashed very close in front of my face when I wanted to relax."
Cons: "My baggage was lost never arrived at Mexico City!"
Pros: "That I got there on time."
Cons: "Over booked the trip and got stuck in the Mexico, missing a 1 at work."
Cons: "Music was not working and limited selection of movies"
Cons: "At the time to pick up bags it was very confusing, people saying it was on a different band, information was not clear and my bag was already in the floor, for a long time. Very confusing how people on the ground have different information to what the screens are saying"
Pros: "Nothing. I will never fly this airline ever again. The movies were OK."
Cons: "We got to the airport and turned out that our flight was delayed so much that we’d miss our connection but the crew at the counter was so incredibly unhelpful it was beyond frustrating. The customer service line was unreachable and basically there was no one to talk to. We’re stuck in Mexico City for a day."
Pros: "Punctuality fir boarding, service of crew"
Cons: "The over charge of the 2nd baggage"
Cons: "Flight cancelled. Didn’t let me board even with boarding pass. Want to chat me multiple fees and charge almost double of a new ticket. I went online and buy a ne ticket. Bad customer service."
Cons: "It’s both a low cost airline (they charge you per bag) but with the prices of a high end airline. Makes American Airlines look like Singapore Airlines. Sucks big time"
Cons: "Flight delayed 2.5 hours. Terrible customer service. Lack sense of urgency once time to go. Lack of coordination. Horrible customer interfacing and attitude"
Cons: "All of the flights were delayed on our trip to Cancun from SFO. One of the flight delays caused us to miss our connection from Guadalajara into Cancun. They did not have any other flights to Cancun that day so we were put on a flight into Mexico City then finally to Cancun. We understand things like this happen with travel, but the lack of compassion for the situation was shocking. They were not apologetic at all! The lack of communication in English added to the frustration. This was our first and definitely only time we travel with Aeromexico!"
Cons: "1am flight would have been nice to sleep. But being in the very last row aisle seat right next to the galley and bathroom was impossible. Very noisy wish people often bumping into me. Seat was terribly uncomfortable and the arm rest was broken making it even worse"
Cons: "We fly in 777 plane, but the crew member already occupied all of my overhead baggage space. I need to move two seat back for my bag. I am already the first passenger on board of the plane. That also cost the other passenger think I occupied their baggage space and be not too friendly with me during the trip. The notice board in the airport is confuse, we know the gate and the depart time, but no one show up until 120 min before the plane depart. And finally the plane delay and no information show the plane will delay for how long. Bad information in the counter My handle of the sit is broken I have photo to proof if you would need it, I save it with me. The lighting system in the plane is very stupid or may be the crew don't know how to operate, every time they just turn on all the light no matter we are sleep or not! This is a red eye flight passenger should have a choice to not get disturb, when the light on I need to turn it off every time! And the next passenger don't really know how to turn the light off that always on during the flight! Super bad flying experience. Not comfortable at all. Can't sleep much!"
Pros: "Airline stewards were friendly and provided good service. Seats had the television screen in the seats instead of the monitors that come down from the ceiling. Everyone could choose what they wanted to watch."
Cons: "Flight was delayed but that worked to our advantage since our initial flight was delayed. We would have missed this one. Only a couple connecting flights were announced by the flight attendant and where to go. Ours was not mentioned and no direction given on where to find our gate. We had to go to an information booth that only told us somewhat how to get to the gate. It was a long distance and we weren't sure if we would make it or not. Need to improve communication with passengers."
Cons: "On June 29 Aeromexico Flight 2683 arrived in Mexico City airspace and the Captain informed the passengers that the plane would have to refuel in Alcapulco due to inclement weather in Mexico City. The website https://www.timeanddate.com/weather/mexico/mexico-city/historic reports NO inclement weather on that date or at the time that AM 2683 was to land. I observed partly cloudy skies from my window seat as well. The ground crew in Alcapulco was unprepared for AM2683 and the fueling was delayed. After doing so, AM 2683 landed AFTER my connecting flight AM 684 was scheduled to depart at 1:05 AM on June 30. A female connection agent met me at the baggage claim and informed me that that AM 684 had not been held and had departed. The female agent was unhelpful, dismissive and rude. In fact, she had taken a personal cell phone call at the connections desk prior to assisting passengers of AM 2683 which lasted many minutes. She escorted us to the Aeromexico counter where I waited 30 or more minutes to speak to a representative. The representative at the Aeromexico counter informed me that there were NO flights to Quito until 1:05 AM on July 1. I asked if she could book me on another airline and she informed me that because the delay was weather related Aeromexico had no obligation to accomodate me. She booked me on AM684 for July 1. I asked where I was to wait for the next 24 hours and she said Aeromexico had no obligation to pay for lodgings. She gave me food vouchers for the airport. I immediately logged onto Travelocity.com and found a Copa Airlines flight to Quito leaving that afternoon which was in fact OPERATED BY AEROMEXICO! I booked that ticket myself and waited in the Mexico City Airport for 14 hours. What would have taken 10 hours took me 22."
Cons: "their seating chart and the entire seating experience sucks"
Pros: "In this day and age when Airlines are making you pay for every little thing; we were pleasantly surprised by the wonderful service and attention to the customer Aeromexico still gives to each customer."
Cons: "Nothing - we loved our whole experience."
Cons: "My flight was moved around then cancelled and I didn't know. I also never got a refund for the flight so I really didn't know! Then I got to the airport and said that they canceled my flight but they got me on a new one for the first leg to Mexico City but then there were no flights for my second leg to Cabo"
Pros: "nothing at all"
Cons: "Our flight was cancelled about 20 minutes after the departure time for an overnight flight. We spent 2 hours in line waiting to talk to an Aeromexico representative, by which time any chance of getting on another flight was gone because it was too late in the evening to get another flight. The BEST option they could get for us was for us to drive 3 hours to another airport at 1am to catch a 6am flight and 2 additional flights after that with another airline. We were told that when we arrived at the Austin airport, that a representative could refund us the money for the car rental before our flight. However, there was nobody at the Aeromexico counter at the airport. We called the "Customer Service" number and the lady could not help us at all in ANY way except for offering to sell us another ticket.... needless to say, worst customer service experience. When we arrived, our bags (which were carry-ons that were taken from us at the gate) didn't make it with us on the flight, so we had to wait another 2 hours at the airport for our bags. Needless to say, worst travel experience ever."
Cons: "The flight was delayed and we had to sleep at Mexico City for few hours,no good information in Mexico and we had to go to different places to get information, been in that airport wasn't a good experience."
Cons: "Bad planning, the flight was cancelled after we were on board for 2 hours, they schedule a direct flight for the next day! Making me lose, time, plan and money"
Pros: "Flight attendants were not friendly or welcoming. Some were extremely short and I could easily tell they just did not want to be there. Food was terrible. aircraft did not offer wifi. Announcements were not clear. Announcements for boarding and all other changes were made in Spanish and rarely in English. If announcements were made in English it was made by recording device which were not clear. Will not be choosing Aeromexico again!!"
Cons: "Overall experience terrible."
Pros: "Seats together, food on board, amazing service from the call center, Spanish speaker crew."
Stay away from American airlines.
Flights delayed, rude crew, bad policies
Great boarding, flight and service!
American Airline's is always great with me.
please turn the wifi on in all flights :(
They are not really welcoming, the landing was a little bit rough.
I made a check in at the gate due to taking a connection flight bougth separatedly. The lady in the front desk was very rude, she asked me to fill in my info in the Verifly app, otherwise she couldnt check me in. I was in a rush dowloading the app, once I downloaded this one didnt work...it didnt let me select any option or to write any info. I asked her if she can help me and she told me she couldnt, it is Verifly or I would loose my flight At the end another lady from the airline told her this was nos necessary, and show her how to do it. But all the time they were very unkind, as if they were giving me the flight with no cost........
The had more than one hour of delay
Pros: "Attention, and flight"
Cons: "Seat I don’t like to seat in the middle"
Cons: "It was a very good flight"
Pros: "It was my first time flying and the attendants were very nice and cordial on flight. I would love to fly again but next time with my children for a vacay."
Pros: "the seats are ok, but service was awful"
Cons: "the fight attendants attitude"
Cons: "The seats a but squishi. Everything else ok. Thank you."
Pros: "Space between the seats"
Pros: "My seat mate"
Cons: "The flight attendant"
Cons: "Could give more time before baggage and check in. Arrived exactly one hour before flight and ohh my god........ Management however pulled some miracle...."
Cons: "Our extra legroom premium seats didn’t feel like we had much more room. No TVs, WiFi that didn’t work...left a lot to be desired. I know the standards are pretty low in the US compared to other countries, but for a plane that seemed relatively new, the lack of standard technology seemed cheap."
Pros: "Very kind flight attendant. Flight on time."
Cons: "My entertainment screen did not work."
Pros: "Flight attendants were great."
Pros: "Ok trip"
Cons: "Could not watch movies on app or website.. “technical dificulties” made the trip longer and dull"
Pros: "The crew"
Pros: "Power outlets at some seats"
Cons: "Little entertainment choices, no complimentary food, late, charged for even the most basic seat selection"
Cons: "They have very long and annoying credit card announcements"
Pros: "nice gate, crew Very efficient boarding Very quick and efficient takeoff Rosario"
Cons: "We have a 4 hrs flight nothing to eat wasn't offere, when we arrive to Mexico we have to pick up our luggage from one gate to and other far away! Very frustrating because I have to take other flight to Veracruz, it supposed that I have to pick up everything when arriving in Veracruz. Rosario"
Cons: "One of the stewardess felt like she was at her house with unwanted visitors, I guess. Very senile and careless attitude"
Cons: "It's was my kids first time fying and no entertainment. Wi-Fi didn't work. And the kandng was a bit scary."
Cons: "delayed. and boarding crew had no clue how to handle boarding. senile behaviour of a specific old lady"
Cons: "The snacks."
Cons: "American flight attendant service"
Cons: "A hot breakfast would have been nice."
Cons: "a little delay in the departure connection flight ."
Cons: "Unexplained delay, more than 4 hours. Terrible"
Pros: "It was on time & staff were pleasant & effective"
Pros: "The handed out the customs forms just before landing because they were too busy chatting. I had to fill up the form during landing and got dizzy. During the fligh I asked for water and the stewardess forgot about it."
Pros: "American Airlines has alot more commodities than most"
Cons: "Alaska sold passengers to American"
Pros: "Good space on first."
Cons: "The boarding process is not organized, even if you're flying first you have to "elbow" your way in. The headphones or the connection are wrong the noise coming of it is terrible, couldn't watch a single movie. Unusable. Tried moving it around and changing for another unsuccessfully."
Cons: "Leg room - i feel like it's the smallest of any carrier worldwide."
Cons: "Fast boarding on coach."
Cons: "no entertainment! Nothing. On the flight from Mex City to LAX the bathroom facilities were so limited that some Economy class passengers had to try to use the business class or first class facilities' An FA then came on the intercom and said Economy class must only use their own facilities and this is according to an FAA regulation. THat is a straight out lie. If you eliminate bathrooms from Economy class to squeeze in more seats this problem will persist. American Airlines should be ashamed of itself."
Pros: "A runway at Phoenix was closed and we were told only once we were on board. There was a long delay in the aircraft at the dock and then another on the runway."
Cons: "Flight was delayed due to a "computer problem" that was subsequently deemed to be eligible for a paperwork fix."
Pros: "boarding was well organized and flowed well crew allowed us to move to open row of seats"
Cons: "It seemed that asking for extra service was an imposition on the 'gossip session' for the crew standard fare of biscuits"
Pros: "The crew, boarding went smooth"
Cons: "The seats too close ,I drop one paper I could hardly bend over I am 5ft tall"
Cons: "The automatic machines wouldn't check me in. The lazy who checked me in manually have me wrong information about my luggage. The affect on the Mexico side have me MORE wrong information about my luggage. Ultimately, my luggage was lost. Still waiting for them to find it."
Cons: "The most horrendous costumer service & treatment from AA employees aether in the LAX airport and on the phone by costumer service."
Cons: "No food. No entertainment"
The flight was an hour late departing and when we arrived at Heathrow we had to wait on board for 30mins while stairs were located to disembark.
Food choice and quality has to improve
My initial flight was cancelled without any warning. I found it out on the BA website and not on Kayak's. The whole trip was moved 2 days that created some inconveniences.
Pros: "Crew was friendly and everything was perfectly on time!"
Pros: "Organized process and controls."
Cons: "The crew can be a little more personable. They were very professional and courteous. Didn’t go out of their way to serve."
Cons: "The entertainment system broke down and the flight attendants seemed sassy"
Pros: "The crew was super nice and very helpful!!! Wine included was awesome."
Cons: "The boarding process was chaotic. My TV screen kept going in and out. We"
Pros: "Fab flight in every way"
Cons: "This was a really old plane. The screens were really small And was so scratched and messed up that it was almost impossible to use . I was never offered a choice of breakfast before I boarded and I could not get what I wanted. You do not offer enough space fo list all my comments. Very unfair"
Pros: "The crew was very good, really polite and nice and helpful. Pilots or the plane's auto landing system did a good touch down in a hard windy condition at Ohare."
Cons: "Cramped seating as usual in economy, but BA's is better than others in most cases. A few extra inches of leg and knee room would make all the difference in the world. Our worst experience is the over zealous highly inefficient very slow tedious carry on bag security system at Heathrow terminal 5."
Pros: "Boarding and on time departure."
Cons: "Nothing to dislike"
Pros: "Crew was nice and food was decent. The seats were also as comfortable as they can be when you’re in them for 11 hours. It was also kinda fun that they came around with ice cream (never had his before)"
Cons: "We had just a double seat but the center divide only went up half way, wouldn’t go all the way up. Since I was flying with my husband this was disappointing. They also didn’t make many beverage trips considering this was a 11 hour flight a little surprising since we had a 6 hour one that brought drinks more than this one. Also stingy on the drink size so it was disappointing to set less and then come around 1/2 as much."
Cons: "Luggage arrived 2 days late."
Cons: "The flight was an hour late leaving Rome. They did not even offer a complimentary drink for the inconvenience. Because it was late leaving Rome we missed our connecting flight from London to Chicago. Disappointed in lack of customer service!!!!!"
Cons: "The seats were not very wide, but I endured."
Pros: "The crew was so kind and helpful!"
Pros: "Great crew, very friendly"
Cons: "Prior to departure, we were told to check in our carry-on luggage due to flight overbooking..... Turned out that there were lots of overhead compartments/bins were totally empty. We were not prepared for that so cluld not pack personal items accordingly"
Pros: "Food was decent and it was nice to have all drinks included (but after the first one you had to go to the galley to get a drink)."
Cons: "Definitely an older plane with very narrow seats and very little legroom compared to other long haul flights that I have been on. They only delivered drinks once and then if you wanted any more you had to climb over people and go to the galley to obtaining yourself. Plane was also very warm so it was hard to get comfortable and there was not much airflow to cool you off."
Pros: "The time schedule was right, no delay"
Cons: "Nothing to say really."
Cons: "Arm rest not going up for 11 hour flight not good . Trash not collected"
Cons: "Mixed up boarding arrangements, length of time to disembark, being coached to the terminal. ok these add up as stress for business travelers on a deadline for meetings"
Pros: "Flight was on schedule"
Cons: "Food was poor Service was mechanical non personal"
Cons: "Never got on the flight. the delay in the previous flight did not allow me to board this one."
Pros: "The crew looked after us really well."
Cons: "Unfortunately, through no fault of the crew, the water supply on the aircraft was contaminated and there were no hot drinks."
Cons: "Seats are way too tight. Plane itself was very loud."
Cons: "No wifi on a +11hr flight TV Screen looks horrible. Too old. Didn’t even watch any movie on it. got downgraded from First Class to Business Class because the airline oversold first classs. Shouldn’t happen."
Pros: "crew attentive to passengers and always with a happy demeanour."
Cons: "I didn't like the no wifi on the planes and that you couldn't upgrade at the gate like you can with many other airlines."
Pros: "Plane was comfortable. Seats were not bad. Spent most of the flight asleep."
Cons: "Part was a code share with AA. When BA transfered the data to AA, they lost the seat assignments which I found out about at the last minute and ended up spending almost $400 to get acceptable seats. Could not get boarding passes at our origin in Rome and had to wait in line at LHR. Boarding seemed very disorganized."
Pros: "The quality of food let it down but crew cheerful and helpful throughout the flight!"
Cons: "Not good enough to let back of plane consistently have no choice of food because it has run out. Maybe alternate end of plane you start service to avoid this happening."
Cons: "The seats on these flights are poor. As well as being narrow, there are bars on either side that dig in to your sides. My ongoing one hour domestic flight had more comfortable seats. Fod choice poor. Chicken Curry or Cheese/Tomato Lasagna. If I want a vegetarian meal I'll order one beforehand. Give me two meat options. This isn't the first time I've noticed this. Is it cost cutting? Seems like it to me. Not impressed."
Cons: "Customer service"
Cons: "Vegi food was bad"
Pros: "Not much."
Cons: "The BA ticket counter did not open early enough with enough staff to get all passengers checked in time. As such, the plane was delayed and we missed our connecting flight."
Pros: "Staff was very professional and pleasant."
Cons: "There was no entertainment on this flight. I did not see any plugs to charge my phone and I don't think I had wifi."
Pros: "The crew and flight were as expected"
Cons: "BA caused our original flight on norwegian to be delayed, we subsequently missed our flight from London to Venice. BA wouldn't even credit the cost of the missed flight to the rebooked flight. Had to pay full freight for first class because coach was booked."
Cons: "Crew was not helpful at the end of the flight when we had a very short turnaround time due to delay and my girlfriend had to run to catch the other flight and she has recently had hip surgery. The crew was asked 3 times for help and their response was "you will be fine". We were not fine also the security crew at Heathrow was incredibly slow and there were 3 standing around talking and one very slow very rude lady going through bags which caused us also to be delayed and have to run to catch connecting flight to SF just barely made it - totally unacceptable."
Pros: "The cabin crew were excellent."
Cons: "Almost everything else! The entertainment system had screens that were the size of postage stamps - and bragged that there were 375 selections. Compare with Emirates, a screen 10x the size, much higher quality, and over 3500 selections. The seats had little padding - a mediocre experience from an airline that should be able to do better."
Pros: "Great service, meals, movies and comfortable flight."
Pros: "I flew economy. I was happy that I didn't feel tightly confined in my seat. I'm 5ft. 11 in. tall and had enough legroom so that me knees didn't get pressed up against the seat in front of me. I had the vegan meal and it was good! The staff on board were friendly and professional even when a customer a few rows ahead argued with them! They were able to hear the man out and resolve the problem amicably."
Pros: "The seats are more comfortable than other low cost airlines. There is a bit more leg room. The crew are always friendly. We arrived earlier than the scheduled time."
Cons: "There was no in flight entertainment except a graphic showing how far we were progressing. Alas, paying for M&S food is not what I expect, that's EasyJet territory not British Airways."
Pros: "Boarding and in flight service was good."
Cons: "Getting late."
Cons: "We had to be transported by bus both when we boarded in Edinburgh and when we got off the plane at London Gatwick. Of course when we took another plane at Gatwick, we had to take a bus again. Very inefficient process. They actually close the gate 30 min before the flight time, for really. I think it's unnecessarily harsh. Crew were very friendly."
Cons: "The entertainment system was pretty old, screens weren't great and selection a bit thin...But other than that it was all good."
Pros: "The flight was just OK."
Cons: "We were cold throughout the flight and the crew never came by to ask if we were comfortable."
Pros: "The pilot communjcated very well and was able to keep passengers calm during the heavy turbulence."
Cons: "I was only allowed ONE free bag for an international flight??? Totally unheard of. This was my first time flying BA and it will certainly be my last. For a 12hr flight, we were only fed ONCE! There was also an hr + delay without prior notification sent via email."
Cons: "The flight was 2.5 hours late."
Pros: "Service flight crw"
Cons: "Terribly crowded"
Cons: "The boarding process was made very hard with lacknof communication and a boarding agent who kept leaving the line."
Pros: "Actual travel was OK. I arrived as per any flight"
Cons: "Baggage policy on my fare rate. Ended up spending about $300 to check a carryon. (proper size and weight) I knew it was not included in the fare, but assumed that I could check it or carryon for a *reasonable* fee. Checkin personnel not sympathetic despite travel being forced by coronavirus eviction. Great fare turned into an expensive full fare."
Cons: "May be better food choices. Overall I was happy with the flight!"
Pros: "I really like the entertainment onboard with the United app."
Cons: "The crew and the people do the tickets are very rude"
Cons: "I will never arrive to this airport again. It’s too difficult to go to manhattan (especially on Sunday) it’s not worthy to save a few bucks to spend more than one hour in the taxi"
Pros: "older man attendent was rude, condesending to new black femal rookie late flight!!!!!!!!!!!!!!!!! SMALL seats and plane"
Cons: "be on time, make larger seating!!!!!!!!! no seat should be small no matter what the airfare!!!!!!!!!"
Pros: "Late take off Tv selector did not work Super small plane and seats"
Cons: "On time, comfort seats, working tv Fire the old man flute attendant, he is unfriendly, rude,sarcastic to young black female lovely lovely trainee"
Pros: "honestly, nothing..."
Cons: "there was a huge delay and we got no real explanation or compensation"
Cons: "I upgraded to first class in order to have a couple adult beverages but the flight attendant decided to hide and eat her meal before serving the passengers. We were more then Hal way before she made her rounds with drinks. Not a pleasant experience at all."
Pros: "Excellent customer service, flight attendants were responsive and attentive."
Pros: "Great service"
Cons: "Delay flight"
Cons: "Out flight was supposed to leave by 11:10 PM. United kept delaying the flight until 2 AM when they announced they flight was delayed to 8AM the following morning. At that point we had to stand for 1.5 hours in line in customer service with no information as to why this had happened. By the time we were with customer service it was too late to go to a hotel to sleep, so we had to sleep in the floor of the airport. The flight boarded to leave by 8 AM but we were again delayed in the runway 2 more hours. The last explanation the gave us was that the copilot never showed up. I do not recommend flying with United Airlines."
Pros: "Professionalism and kindness"
Pros: "As expected."
Pros: "excellent service. needed assistance since Dad could not walk too well. airport got him a chair and he made his flight with no problem"
Pros: "The flight attendants were polite, helpful and super patient with our kids."
Pros: "The flight arrival and departure times went as scheduled."
Cons: "No movie access without paying for it."
Pros: "Good customer service and it was a wonderful time."
Cons: "Everything was great"
Pros: "the flight left on time"
Pros: "Check in was easy, no hassle. No lines"
Cons: "It would have been nice to have a direct flight from dc area to Houston instead of having to go thru Chicago."
Cons: "I didn't like the 2 hour delay"
Pros: "On time and organized crew"
Cons: "Absolutely no leg room"
Cons: "After 5 delays, 10 text alerts for boarding and gate chances flight cancelled with no rescheduling assistance. Did not have customer service representative tell us the flight was cancelled had to call 1-800 number. It was horrible."
Pros: "The check in staff which was the same boarding staff was below average there was 3 agents who very poor, poor in attitude, poor in problem solving, wished at that moment I had booked on another airline."
Pros: "crew was nice boarding was quick."
Cons: "no meal would be my only complaint"
Pros: "It was very good for my first flight on a plane"
Pros: "Very puntual"
Cons: "On time"
Pros: "On the departure as well as an early arrival to my destination."
Cons: "I kept getting bumped into by flight crew ever though I was clear from the aisle, and they would constantly be walking up and down. I had to hold in my trip to a restroom until touch down because I didn't want to get caught up in the ridiculous cross traffic on a plane. Overhead compartment adjacent to me kept opening, thankfully, it didn't cause an accident."
Cons: "The price. It was a little expensive"
Pros: "It was great!"
Pros: "I was extremely late getting to the airport due to traffic accidents. The crew held the door open for me after security let them know I was there. I am truly thankfull!"
Pros: "On time, friendly etc"
Pros: "Nothing at all"
Cons: "Everything about UA."
Cons: "Late full lounge bad food"
Pros: "Simple, newer plane."
Cons: "Food horrendous as usual on any american airline."
Cons: "One hour late. Space between seats."
Cons: "Plane caused delay"
Pros: "There is professional, courteous service from beginning of the flight to exit of one's final flight."
Pros: "It was a direct flight"
Cons: "Even though I checked in early I was not assigned a seat. I had to wait to see if people didn't show up to claim a seat. For a red eye it is difficult to notify family if you don't get on the flight because most likely they will be getting up early to pick you up at the airport. Luckily I got on the flight but the stress of waiting was tough. I was treated just as if I was on standby yet I purchased my flight ahead of time."
Pros: "Easy mobile boarding pass was great on the way to Mexico City. I was kept up to date on the delay coming back to Houston."
Cons: "Such a long flight and no good food"