Pros: "Crew was friendly"
Cons: "Tray tables very dirty, flight overbooked, hard to find gate agents"
Cons: "Flight attendants were not particularly friendly. Food had some odd textures."
Cons: "bus shuttle ride to plane could have been quicker. standing on a bus in the freezing cold with the doors open was a bad experience"
Pros: "Easy fast boarding fast flight home"
Pros: "Crew was very efficient. First class seats were comfortable."
Cons: "The airport terminal at KOA belongs in the stone age. It's not air conditioned. Its sound system is overwhelmed by ambient noise. We walk across the tarmac in the blazing sun and climb rickety ladders to board the plane. Hard wooden benches for seats while waiting. Too few schedules boards."
Pros: "Flight was just fine. Josh the flight attendant who was in charge of the main cabin handeled himself very well even while dealing with a boisterous drunk passenger. He was very professional."
Cons: "We flew to Lihue on a different airline and they provided a free meal. The attendants on that flight were more friendly, carefree and smiled more. This is the second time I flew with Alaska."
Pros: "The flight went exactly as anticipated. 30 minute departure delay due to airport construction, but arrived almost on time."
Pros: "Excellent service. I just saw a flight attendant carrying a toddler so he could be calmed while the mom settled. That was sweet!"
Pros: "Your airline gave us drinks and NO snacks on a almost 5 hour flight. The food I had to purchase was horrible."
Cons: "No peanuts, pretzels or biscuit cookies. Horrible experience with the food I purchased. Won’t fly Alaska again. 30 of us flew and were not impressed."
Pros: "I missed the flight and they got me rescheduled and on my way when I showed up at service desk just before cabin closure"
Pros: "Comfort seats"
Cons: "Not a quiet ride, sucks that I have to watch a movie on my phone. Come on"
Pros: "I had additional legroom for some reason, and 2 windows. We didn't die."
Cons: "No in flight wifi, no one asked me if I wanted to order food, the flight was really bumpy. Took forever to board."
Pros: "Alaskan airlines- the care, the ease of getting everything checked in ahead of time, traveling wit the best friend; we both get spookebafbbmbutbiblovenuseb"
Cons: "Small complex, quit for thenfranynlike me - if you’re buy abstragerbwith a grumpy"
Pros: "On time departure and arrival."
Cons: "No food options..,just one small cracker."
Pros: "Book the flight with Kayak never let us pick the seat and I’m not be able to sit with my husband! That the worse next time I’ll just book directly to the Airline website."
Pros: "Clean cabin, friendly staff. Definitely prefer OAK to SFO."
Cons: "Going to OAK, left late due to pilots being on another plane. I know that can’t be helped, but that’s just one thing. I’d rather have pretzels or nuts rather than cookies. Overall, I enjoy flying Alaska; I’d choose Alaska over other airlines. Just giving feedback."
Pros: "Easy, on time, arrived early!"
Pros: "Free Maitai on arrival, on time departure and landing, friendly crew, decent food. Big overhead bins also a plus."
Pros: "Great flight crew"
Cons: "Nothing to dislike"
Pros: "All the staff was friendly and did the best they could"
Cons: "Had the last seets in row 32 Very uncomfortable. Was not given anything to drink for over an hour. When the meal trays reached us in the last row of seats, no more hot meals available..... We were by the bathrooms in the back of the plane. Every time someone use the bathroom the doors kept slamming and there was really no peace to close your eyes or sleep if needed on the long trip Very disappointed. Jerry"
Pros: "A Flight attendant went beyond the call of duty when she found me after I had returned to my seat. This was after I had walked to the rear of the acft to work out a bad cramp in my thigh. She provided me with a hot water bottle that did wonders in relieving the pain and stopped the cramp from returning."
Cons: "I don't like the fact that I didn't take the time to remember her name."
Pros: "Easy boarding. Friendly staff."
Cons: "Wish they had lids for kids drinks. Guy in front of our kid slammed his seat back and spilled a full cup of sprite on our autistic child but he took it pretty well. I know the airline can’t control passengers but a lid would’ve minimized the spill."
Cons: "They overcharged me for my beer by $9 and I didn't notice until I got home when I looked at my billing statement."
Cons: "the airline attendant poured wine all over my suit jacket. i am traveling on a quick business trip and only brought this one suit jacket, which has been doused w/wine and smells disgusting. this was after i saw him douse another passenger w/water. i wish it was water he spilled on me!"
Cons: "delay in takeoff and general confusion of staff about what was to happen."
Pros: "First flight on Alaska, fantastic airline! Will definitely fly them again. Friendly crew, good perks, comfortable flight. Highly recommend."
Pros: "Flight departure and arrival was on time. Staff even helped move our seats so family could sit together."
Cons: "Nothing I did not like."
Cons: "5 hour flight and no comp meal served. Hot / stuffy / no air flow coming out of vents. Aircraft: 737 -900."
Pros: "I had a problem with my ticket, and before my flight the information desk helped me get it resolved very quickly with none of the hassles I have come to expect flying other airlines. Huge relief!"
Cons: "Our 10:15 a.m. flight was delayed until 11:45 a.m. - we had arrived at the airport too early and ended up waiting a long time in a crowded and noisy terminal that lacked sufficient seats for all the travelers at the gate (Gates 11, etc.)"
Pros: "Always nice people. Boarding was slow due to tech failure but gate agents were resourceful and pleasant about it"
Cons: "The flight was overbooked. We changed gates at the last minute and we weren't confirmed until after other passengers had boarded. Flight was delayed an hour because of this."
Pros: "What a pleasure to fly with Alaska Airlines. Have yet to feel like I was an imposition with traveling with AA. Thanks for letting me feel like a client rather than a bother. Virgin Air and AA will be a happy merge, I believe. Keep your work ethic and soar even higher!"
Cons: "Not a thing. 15E and 15F even!"
Pros: "Good service"
Cons: "The airline changed flights and somehow lost my original seats, staying on the flight cost additional money beyond the original price so that we could sit together as a family. Every time I fly I have another reason to tell friends and family not to fly."
Pros: "Good snack and free wine and beer. And friendly crew."
Cons: "Small plane, small laboratory."
Pros: "The service crew at the Alaskan service gate were amazing. We showed up 5 minutes post boarding gate close because we had to run back to our hotel to grab a wallet left behind. They waived the flight change and quickly put us on the next flight to the Bay Area asap."
Cons: "Not related to Alaska airline directly, the security check in took a long time."
Pros: "Wonderfully attentive staff with Alaskan that made my trip very enjoyable."
Pros: "The flight was very good! The ground and flight crews were very courteous and took the time to answer our questions and help us to move through the flight process very quickly and efficiently."
Cons: "The only complaint is the additional cost for luggage on the aircraft. My wife and I both had a suitcase and we were charged accordingly. I'm confident that this is a requirement of the airline but it should all be doable if within the 50lb weight limit. Thank you for everything, Randy Patchett"
Pros: "Extra leg room was well worth the upgrade. Flight was better than on time, leaving 10 min. early (well organized) and arriving 45 min. early due to favorable weather."
Cons: "Snack was meh and not really filling, paid extra choices were not appealing either - bring your own food if you have any dietary issues."
Pros: "It was a smooth flight with very accommodating flight attendants. It couldn't have been any better."
Cons: "part of leg space is used up by the airplane. Guess you can't really change that, but it was uncomfortable"
Pros: "Crew was friendly and professional; boarding was rushed; cabin was clean, but seating was very cramped; entertainment was v good (and currently free) using own tablet, phone, or smart phone."
Pros: "The flig t had a delayed departure so I was given a voucher for $12 to get something to eat. In this day and age I thought that was very thoughtful. Also a representative handed each passenger a chit with instructions for a discount on a future flight. Again a thought act instead of a flat response!"
Cons: "Lack of space between passengers."
Pros: "We were lucky and had a seat open between us. Comfortable, and crew were great."
Pros: "I was pleased that the crew was helping to get everyone on board and settled quickly. The plane was on time which everyone appreciates."
Pros: "Crew members services were great."
Cons: "Seats are small size, old and some are ripped. Lavatory had no handwash. Most of all, the plane was very shaky/vibrates a lot. Landing wasn't that smooth."
Pros: "To be able to upgrade, charging stations at my seat, generous beverages"
Cons: "No free baggage, unclear coomunication about check in and choosing seats, was not offered my free drink."
Pros: "I booked my flight within 48 hours of travel and received a fare that I would expect normally with months of planning ahead."
Cons: "The turbulence but obviously a much smaller plane will get whipped around a lot more."
Pros: "I like the hospitality from the crew members and how smooth my travel experience was."
Cons: "No complaints"
Ever notice there’s no handicap seating on an airplane? There are special seats and areas on a bus for example. Why don’t planes give the same attention to people who need it?
I love that they have a lot of selection of movies and different channels. More snacks selection
Even after posting extra for comfort +, the seats do not recline!
Late departure. No food service Flight was full of turbulence
Get the comfort plus! Worth every penny
Cons: "Everything was great! Would love to be a loyal Delta passenger. I wish the prices were more competitive. Willing to pay more for the quality of experience but Delta always seems sky high!"
Pros: "Everyone was great."
Pros: "I liked having the entertainment system on the Minneapolis to Atlanta flight. I was able to watch the football game which made the time go by more quickly. The crew was excellent and provided good service even though I did not have any food or drinks."
Cons: "I am always dismayed by how long it takes to get passengers on the plane. Once on the plane, it also takes too much time to get passengers seated. Passengers continue to bring luggage which takes up too much space in the overhead bins and have more items than permitted. I do not bring luggage on board because it is too hard to find space and it holds up the boarding process."
Pros: "Crew was excellent. Love the delta app so we could watch movies"
Cons: "Wish there was in flight entertainment on the seat back. Also charging capacities in the seats."
Pros: "The best"
Cons: "Again the boarding process took forever"
Cons: "The flight attendants were quick with the pick up of drinks. I had only been served my drink for five minutes and they were already coming around to pick up trash."
Pros: "The fact that we left on time given the thunderstorms in the area, and landed on time in Atlanta was amazing. Congratulations to the crew!"
Cons: "Not surprised there was no WiFi, but it would have been nice as more aircraft of all sizes are now equipped with WiFi."
Cons: "No charging outlet."
Pros: "The crew was great and the service was quick and very nice."
Cons: "It sounds weird but I didn’t know which window was mine so I had one shut and the one in front of me shut during the flight."
Cons: "Flight was delayed."
Cons: "Change my seat when I was boarding. I already had my seat # assigned before boarding. Sat next to a man with a strong body odor. I came down with a sore throat last night so I was feeling pretty bad. Then to endure a long flight with that smell which made my trip very uncomfortable."
Cons: "Delta seems to be running their interiors much hotter then ever I can recall. This flight was hot enough to drench my shirt with sweat."
Pros: "Basic flight... likedthe tomato juice and snack mix"
Cons: "Announcements startled me every time due to volume"
Cons: "WiFi never connects food"
Pros: "The crew was fantastic and very carrying when I wasn’t feeling well. They checked on me multiple times! The food was also really good for airline food!"
Cons: "The security process in the Prague airport is so ridiculous. There are security agents who screen you in the baggage drop off line that makes the line take a very long time. Once you finally get your sticker from them it’s a quick trip through customs. Then the pain really begins with a security scan st each individual gate to enter a boarding area for the plane. Then I was pulled for extra security where a male agent touched my but with some sort of swab with no warning. He then claimed to not speak English (with zero accent when I asked him a question). It was a humiliating and very long process all run by delta!"
Pros: "Nice and helpful crew, fast service."
Cons: "The food was not good, the breakfast was tiny. Who wants a sweet muffin for breakfast!?! It was a very shaky flight. We sat in the back rows which might have done things worse. Not comfortable at all."
Cons: "Left 30 minutes late from SLC."
Cons: "The monitors kept on freezing"
Pros: "I like that I had a window seat with enough space to stretch my legs and look at the view."
Cons: "I was shy about 45 min of boarding my flight. I didn't want to do self check out because I wanted to make sure my Itinerary was right so I went to a clerk. She did my boarding pass by verifying who I was and by my Id and printed out. I then go to security they asked for my Id and boarding pass. I gave it to them and she was like Ingrad is not your name doesn't match your ID. I said no it doesn't your going to have to go back up and get my boarding pass redone again. I was Furious and frustrated because I didn't want to miss my flight over a mix up from one of your Clerks and at the time she never asked me if I wanted a window seat or not . This made for a bad experience going to Atlanta but I was grateful that I didn't miss my flight."
Pros: "Everyone very friendly and courteous."
Cons: "Snacks are very small quantity and often stale"
Pros: "Wi-Fi on the plane is a nice touch."
Cons: "The seats are packed so tight there's almost no leg room - actually there is no leg room when the person in front of me reclined their seat. Since we were advised to get there 3 hours in advance only to wait two and a half hours in what is quite possibly the most uncomfortable waiting room anywhere this just makes the cramped plane even more frustrating."
Pros: "CVG isn't a huge airport, but it has a good amount of things to keep you entertained/well fed."
Cons: "CVG security line isn't terrible, but there seemingly is ALWAYS a decent wait. When a flight is full, like this one, it's never very comfortable – even a short flight."
Pros: "I got a good seat from LA to GTA on 1st jan. it was in the front and spacious and I was also served food."
Pros: "No puedo opinar mucho del proceso de abordaje, ya que para el procedimiento de ingreso a la terminal fue bastante tardado. Pero la atencion por parte del personal fue bastante amable, las bebidas fueron abundantes y justas."
Cons: "I have no complaints"
Cons: "Due to the earthquakes, the film festival I was going to was cancelled. Ten days prior to the flight I called AeroMexico to cancel and they said there would be a cancellation penalty, which was fine. When I tried to redeem my credit, they said there was also an additional "No-show fee" even though I called to cancel 10 days prior, which left a total of $70 credit after all their penalties. I called and emailed to complain but they did nothing but pass me to someone else who was equally unhelpful. I will never fly AeroMexico for any reason in the future."
Pros: "For a short flight, they gave it drinks and snacks."
Pros: "LGA caused massive delays due to construction."
Cons: "Nice airplane with good seats and legroom"
Pros: "Flight was on time. And faster. I really enjoyed it."
Pros: "Crew was courtesy"
Cons: "1hour delay from departing LAX runway - not good"
Pros: "Flight was delayed for over 6 hours. Not an ideal way to spend the day."
Pros: "Majority of the crew was pleasant"
Cons: "One flight attendant was EXTREMELY rude to me for no reason"
Pros: "Delta does a great job overall. We used free skymiles from Amex and it was very much appreciated."
Cons: "Not enough leg room! BS!"
Cons: "Why can't all the Delta gates be near each other. My connecting flight was very far."
Cons: "Seating close and uncomfortable especially next to a big ol' boy."
Pros: "We barely got on the flight."
Cons: "The boarding "red shirt" saved us. We are a band on tour and thanks to her we made the gig"
Pros: "The food has REALLY improved!! GREAT CREW!"
Pros: "seating at row 2a was roomy enough only because the seat in front was empty do no danger of a recline. The service was excellent, entertainment options excellent and products in bathroom are nice - Malin & goetz. The captain came out and greeted everyone, which I appreciated"
Cons: "The food served for dinner was not great. Pasta with a mushroom sauce. Sauce was really soupy. I'm not really crazy about the snack basket options - not enough savory and no chocolate. The seats on the new 737-900 are not comfortable"
Pros: "Great crew."
Cons: "Very cramped seating on this plane."
Pros: "Our flight was cancelled and we had to buy $447 worth of Southwest tickets to get home. Our luggage is still missing, by the way."
Cons: "i checked my bag and did not have any carry-on. Generally, i feel i should be offered boarding before all the masses who try to carry on bags that are too large and need to be gate-checked....they clog up the ramp and aisles once on the plane (this is a general complaint that is not directed at Delta specifically...applies to all airlines)"
Pros: "Delayed by 55 minutes in 10 or 20 minute increments as they waited for a crew."
Pros: "Comfortable-love the 2 seats!"
Cons: "No complaints"
On time departure early arrival.
Seats are extremely uncomfortable.
The gate agent at the Shreveport airport whose name I believe is David was phenomenal. Fun informative courteous and just all-around awesome! Give him some kudos or a raise or both!
2hours delay due to not finding a flight attendant?!? And rude cabin crew
Cons: "Plane was too hot!! Ac nor working !"
Pros: "Nice clean new airplane, pleasant crew."
Cons: "Time to start offering complimentary wifi in first class"
Pros: "The crew was fine, friendly enough, although I was incredibly disappointed that they didn't force people to wear their masks as they boarded. They also didn't enforce masks over noses--rendering masks useless."
Cons: "The flight was completely full. And people weren't wearing masks as they boarded, and the flight attendants did nothing about that. Also, there was no distancing IN the airport during boarding. It's NOT DIFFICULT to put tape marks on the ground to ensure physical distancing. It is THEIR responsibility to make sure the process is safe, since half of the people seem to not care about distancing (or mask wearing). I'm incredibly disappointed and I will be flying Southwest for the time being: I hear they're better at enforcing distancing."
Pros: "There was nothing I liked I was not on the flight"
Cons: "American airlines should have made sure that I was able to get on my flight instead of delaying my previous flight so many times that it ended up having to rent a car and drive from Louisiana to Las Vegas. they were unwilling to accommodate me on a flight that would get me home in time for me to go to work as a nurse"
Cons: "See my earlier comments on the first leg of the flight"
Cons: "The aircraft was very cramped. Water and some solid items leaked onto my head from the overbin."
Pros: "the crew was amazing and the seats were awesome"
Cons: "on this trip nothing"
Pros: "CREW WAS GREAT AT BOARDING GATE AND IN FLIGHT."
Cons: "LEFT 30 MIN LATE, DUE TO CONNECTING FLIGHT."
Pros: "Nice crew, more legroom, punctuality"
Pros: "Comfortable seat"
Cons: "Umm, maybe a tv in the headrest"
Cons: "My Seat was very uncomfortable"
Cons: "Pd for seat upgrade so I could have leg room as I injured piriformis. Gate agent wanted to seat 2 people together so took away my chosen seat. I explained but she lied and said person was in wheelchair. Got on board and took photos of young woman seated - not in wheelchair and was up walking. Agent lied and was nasty. Ruined entire trip as I was not able to move much or stretch my injured leg. Am still in pain as I type this review. Complained to AA. Agent was so nasty! Should not be allowed to work with passengers. Fire her!"
Pros: "The flight was comfortable and the crew were very nice."
Cons: "I didn't look like that we had to board outside because a flight going to Texas was late."
Pros: "The entertainment system was great"
Cons: "The ride was somewhat turbulent but nothing can be done for that"
Pros: "Upgrade to economy premium was well worth the extra fee."
Cons: "Coffee could have been better."
Cons: "Plane was delayed all day and when we finally boarded we were told it was due to an engine problem!! Not good!!"
Pros: "On time flight. Early arrival."
Cons: "Seated in first class but the arm of the seat was broken."
Pros: "The flight was great--good food, good service, good entertainment, on time."
Cons: "They lost our luggage. Four people traveling together arrived in Phnom Penh, but our luggage didn't. It took almost 2 days to be reunited with our luggage."
Pros: "Fast and friendly"
Pros: "Flight on time."
Cons: "I miss friendly Southwest. Even the assigned seat is kit enough for me to use AA again. People smile at Southwest and seem to enjoy their job."
Pros: "This was a completely hassle free trip. No aggressive, angry flight attendants. The usual United Airlines features that I have become numb to were entirely a absent. The 2 hour delay did not happen!"
Cons: "The attendants could have come down the aisles a few more times. I got pretty dehydrated & had to get up & ask for water."
Pros: "courteous helpful & friendly crew and really great ground crew too"
Pros: "I was comfy on Philly to Venice flight, no one was sitting next to me"
Cons: "Staff at Philadelphia was rude when I asked for upgrade options the desk attendant told me " you should have booked 1st class from the beginning" in a rude and belittling demeanor."
Pros: "it was fine. flight left on time and the crew was nice."
Cons: "that you have to pay $100+ for economy plus to get the legroom you used to get for a regular ticket."
Cons: "Briish Airways does not fly to JFK from Edinburgh. I paid for a flight that apparently did not exist. I had to purchase another flight from another airline on top of the flight that I booked with Kayak. I was supposed to fly to my original airport, but I had to fly to a tiny little airport upstate and pay for a bus to get me back to NYC. I doubt I'll see any of that money I lost in the initial transaction..."
Pros: "Always we have a good experience"
Pros: "Flight was smooth and ontime"
Cons: "Flight was extremely expensive."
Cons: "Service was terrible. Uncomfortable and good was not at all tasty"
Cons: "The seats are too tight."
Cons: "I'm still limping slightly from not having hardly any legroom period but it's just a fact that you're playing too not designed for people like me"
Cons: "Waited an hour in the plane after we landed at lax to get off the plane."
Pros: "Smooth flight and landing."
Cons: "If you're over 5'7 you gotta watch your head"
Cons: "Wasn't able to catch up this flight because of the cancellation of the connecting flight."
Pros: "That i was able to apply my delta sky miles account to the reservation"
Cons: "That it was actually an american flight, not alaska. Agents at desk tried to tell me i couldn't hang my hanging back and had to roll it up and put it in purse. Internet connection is horrendous. Flight attendant not willing to reimburse me after i paid $34 and received no internet. Will avoid flying American going forward at all costs."
Pros: "Everything smooth. No hang ups"
Pros: "Both my flights were slightly early (a plus for me, might not be for all) and I had no issues or complaints."
Pros: "See above. Worst flight in 60 years of flying.Their systems failed at every point-- changing flights without carrying over seat reservations "Too close to flight time""
Cons: "Attitude of many employees--" tough on you, suck it up. stuff happens". poor communication re flight change, rejection of AA Advantage Mastercard to pay for baggage check and get boarding pass and seat assignment. Rerouted me by 200 yards to TSA checkpoint I could see was 30 yards away. When flight arrived in SFO the arrivals board never showed it and there was no carousel shown for checked baggage. I finally had to go to customer service, where attendant just pointed to my bag on the floor with lots of others from the flight, shrugged, no apology, and chewed her gum a little faster before turning her back."
Pros: "Flight was on time with no problems."
Cons: "The planes were clean but had no phone charging outlets."
Pros: "SEATS IN FIRST CLASS WERE EXCELLENT WITH MANY PERKS."
Cons: "DELAYS IN BOARDING. Almost 2hrs"
Cons: "There was no more room on the plane so me and 10 other passengers had to wait 3 hrs for next flight."
Pros: "Frontier was awesome! Super nice cabin crew, great pilot, left on time and early arrival!"
Pros: "We landed safely"
Cons: "We were delayed to depart. Not enough leg room."
Pros: "Crew was friendly and fun! Quick boarding!"
Cons: "Seats are not that comfortable."
Pros: "Initially the price seemed great"
Cons: "There was no free checked bag option so myself and 2 kids each had to pay $50 eaxh way costing me $300 extra. I could have got better flights from United for the extra $300"
Cons: "No reason given for the delay."
Cons: "The flight was delayed over an hour with no reason offered."
Pros: "Flight departed on time and we actually landed 20 minutes early."
Cons: "Luggage was expensive"
Pros: "I liked the fact that the baggage agent didn’t bust my chops for my luggage being 2 pounds over for checked luggage. The lady that checked my bags was very nice about it."
Cons: "I didn’t like the fact that frontier entices you with low airfare and then screws you over with baggage fees and seat charges. By the time you pay all their fees, your ticket ends up costing the same or a little more than other carriers that already have these fees accounted for. I also didn’t like the fact that this woman supervisor threw her gate agents under the bus and then when confronted about it she denied it in front of 50 people and denied any wrong doing. What a horrible human being let alone a supervisor of people. Not sure what her name was but she works at frontier airlines in New Orleans Airport. The third thing is that Frontier goes very cheap on their airplanes. We had a brand new plane but the seats were hard and they didn’t recline. Tray tables were tiny and no WiFi. Who the hell doesn’t do WiFi ? Cheap airlines that’s who."
Pros: "The crew was exceptional. The pilot was outstanding. I get very bad motion sickness and both takeoff and landing were smooth as silk. It was much appreciated!!"
Cons: "Obviously we had that boarding delay issue. Ultimately it took less time than my cynical self expected, but it was still annoying."
Cons: "I arrived 2 hours before my scheduled flight time but had to wait for at least 15 minutes before anyone came to the counter."
Pros: "Everything was on time and the crew was friendly and professional. Not a single complaint. I will definitely book again!"
Cons: "Very small and overpriced snack selections, but I get it."
Pros: "professional staff. very smooth and safe flight."
Cons: "for safety i didn’t bring credit cards. I could not buy snacks. The seats were small and uncomfortable which I had too seat in for four hours. Only one toliet. It was very difficult to get of the seats to use the one toliet. I t was just too jammed."
Cons: "Flight was cancled. Had to scramble to get amother one. Just horrible customer service. Had to pay have carry ons. What a rip off."
Pros: "Flight attendant was awesome"
Cons: "No snacks."
Cons: "Despite being 3 hours late, the gate agent was in a hurry and barking at us. Cabin crew was nice and captain was calming."
Pros: "Space for personal items (since you have to pay for checked-in!)"
Cons: "Unaware of the fee for checked-in luggages Flight delayed of 1+ hour"
Pros: "arrived 1/2 hr. ahead of schedule and extremely fast baggage arrival (including skis)...professional and courteous staff"
Cons: "very uncomfortable seat bottoms"
Pros: "It was cheap"
Cons: "Flight was delayed hours. No snack or drink included at all."
Pros: "Service was great! from the curbside attendant who saved us a lot of hassle and time to the attendants, everyone was very helpful. Price was unbeatable. Unfortunately, to stay competitive in the industry, Frontier has become a "No Frills" airline. If you plan ahead with your luggage and snacks, they provide very affordable transportation."
Pros: "That we got to our destination safely and they didn't lose our luggage"
Cons: "Nickel and diming is for EVERYTHING! It was ridiculous after we added up all of our "fees". It would have been so much cheaper to go on a different airline. I believe we were scammed to believe we were going to fly cheaper because we didn't have to pay extras what a scam!"
Pros: "They charge for carry-ons, checked bags, your snacks on board, any seat assignment, you name it. NOTHING comes included."
Cons: "Seats are too close, seats are uncomfortable, their phone lines for customer service are horrible always pushing you to website or pay more charges, check in at New Orleans had only one agent with about 30 in line. STAY AWAY!!!!"
Cons: "Waited in 1 degree weather this morning for 1 hour to check my bag to New Orleans to find out delayed 3 hours, gate changed 4x, then waited another hour for plane to deboard and "security check," only to be told flight was cancelled and to "see customer service." Waited in line for two hours with four other flights with no information other than word of mouth "if we don't wait in line can't guarantee refund." Found out there are no other flights to Nola until Tuesday. Got refund by phone booked new flight for Monday morning on Southwest. Total time at airport today: 9 hours. Saddest part: people are trying to get home for Christmas. Moral of the story: don't be like Frontier airlines. Be prepared."
Pros: "Nothing at all"
Cons: "I was not informed of the cancellation until 3 hours prior to flight and there was no one at the counter that could help !! They stated it was because of weather but when calling frontier directly it seems it was more because they didn't have safe and the earliest I would be able to come home on another flight of there's was Friday! No help trying to get another flight . I had to spend almost $600 on a flight from AA"
Pros: "Efficiency of staff. Time of arrival was earlier than expected."
Cons: "The seating is somewhat cramped."
Cons: "extremely uncomfortable seats. like lawn plastic lawn chairs."
Cons: "The airlines have gone too far with ridiculous, expensive, baggage fees. I will look of a different airline next time."
Pros: "Flights were overall good. Airplane crew was attentive and cordial- sats are comfortable although not reclineable. Flight was on time and even arrived ahead of schedule"
Cons: "Check in crew was not very cordial/friendly- Did not have any check in Kiosks open at MSY and no one around the dask for over 40 minutes Tried to check in online 12 hours prior to my flight so I could get discounted check in bag prices and it would not accept my email as contact so it would not let me finalize the process so had to pay full price at airport- Although flight arrived early- had to wait almost one hour for luggage"
Pros: "Because when I speak to a customer service representative he never told me that my husband had to pay for the suitcase. And I asked him several times and his answer was no and upon arriving at the aeriopuerto he was charged $ 45.00 for the suitcase of hands"
Cons: "That they always speak to me with the truth"
Pros: "Personnel were great"
Cons: "Luggage took over an hour"
Cons: "An air hostess on the flight to New Orleans would make jokes with the guys across the aisle rather than bring me a glass of water. Another air hostess booed me on my way out when being told that."
Pros: "Three out of four planes on the round trip were new and in excellent condition."
Cons: "Three out of the four planes round trip were delayed. It is ridiculous that the only plane that actually left on time was the very first flight out on a Sunday morning."
Pros: "Smooth all the way. Workers were good airplane was clean"
Cons: "Flight delayed for three hours, no flight attendant to talk to, long wait on the phone before anyone would pick up and when I did get through to a human she could do nothing to help and kept repeating herself because she had nothing real to say. Plus they hit you with hidden charges left and right. The seats don't recline and the flight attendants are not available to help because they're so busy. Never again!"
Cons: "1. They charge for every little thing. Each checked bag is $25.00 and each carry on is $35.00. They also charge you for a seat. So once you purchase your ticket, you then have to pay an additional fee to seat down. 2. The staff is unprofessional. Not only does everyone look sloppy, but the staff is comprised of individuals that don't care at all about customers and have been poorly trained. The quality is very low. 3. I was hit and then verbally abused by a gentlemen on the plane, they laughed and did nothing!!!!! 4. They only allow 15 bags on their plane! After 15, they will move your bags to a different plane without telling you. What kind of nonsense is that?!"
Pros: "They said they had a good flight"
Pros: "Price of the ticket"
Cons: "The flight attendants were rude to the passengers around me. The announcements made came off rude And sarcastic. They were not very professional. This was my first time flying Frontier."
Cons: "Being delayed 30 min at the gate and then another hour in the air !"
Pros: "Crew was nice, helpful."
Cons: "Plane was late, as usual. Typical frontier delays."
Cons: "Tried to charge me $60 for carry on - on my second flight. Huge line of angry customers. Starting to be known as the worst airline in the history of flying."
Pros: "Being On Time and the Crew was efficient and nice."
Cons: "Very Loud Flight."
Cons: "Horrendous. Don't fly Frontier if you are a fequent traveler."
Cons: "Two screaming babies. Great other than that."
Cons: "Didn't make the return flight because our first flight out of Denver didn't happen and we had to cancel the whole trip. Fees we were prepared for- but I will never trust frontier to get me to where I need to go."
Pros: "The crew was nice. The plane was clean."
Cons: "I was not aware until check-in that I would have to pay for a seat and carry on bag in addition to the flight that I had already paid for. The low rates were deceiving. Also, the flight was very delayed."
Pros: "The pilot had a sense of humor, unlike the flight attendants."
Cons: "The cons are- cramped seating (I'm 5'7 and 140#), paying for a darn soda, flight attendants had no personality, more mechanical difficulties on this flight too, Paying extra for seats up front(as they are more"roomy"), paying for checked baggage(who doesn't fly without baggage?), no entertainment at all. This is the Wal-Mart of airlines. NEVER again!!"
Cons: "Everything was fine except the seating. It was the hardest most uncomfortable seating with no flexibility. I am a small person and for a 2 1/2 HR flight my wife and I both very uncomfortablez"
Cons: "Didn't like the "surprise" baggage & carry-on fees."
Cons: "Seats were absolutely terrified and both flights smeller awful"
Absolutely everything about this flight experience was awful. My flight was initially cancelled due to Hurricane Ida, but at no point did I feel the customer service was aimed at helping me find a way home to New Orleans. My flight was then changed again last minute without any warning or timely communication, removing me from the flight altogether and rescheduling me, (again, without my consent or knowledge) for a flight to Baltimore for the next day. Still trying to figure out why they thought that was a good choice, taking me even further away from my originally planned destination and now devastated home. The gate agents were overwhelmed with the number of disgruntled and confused passengers (I was not the only one who was switched to a different flight without consultation) and were frankly unprepared for the number of passengers who now needed assistance, further delaying the boarding process & flights for everyone onboard. I learned my lesson trying to save a few extra bucks. I will never fly Spirit again.
Pros: "The flight was smooth and the landing was prefect. The flight attendants were especially kind."
Cons: "Digital boarding pass without error."
Pros: "Horrible, horrible, horrible in all ways. Unreasonably aggressive boarding staff, very disorganized and chaotic. Dirty, uncomfortable seats, 4 delayed boardings and departures in a row - will never fly Spirit again."
Cons: "Virtually everything."
Pros: "Not much"
Cons: "Add on fees - feels like a scam. Should have flown SouthWest like I usually do."
Cons: "Pay for carry on bag, pay to pick a seat, seats do not decline and are extremely uncomfortable and cramped, rude staff, smallest pull out tray possible, no pocket on seat in front to hold personal items, no tv or magazines, not even a complimentary glass of water!! They make up for the cheap flight by charging for every single thing!!!"
Pros: "they charged an $100 fee to my card and i have no reason why. very annoyed by this and cant get a straight"
Cons: "Multiple delays. Turbulence. Not even offered water."
Cons: "Not enough leg room. Water and small snacks not complimentary"
Cons: "They charge for water. The seats don’t recline. There is no wifi. My ticket cost $500."
Pros: "Staff are always very professional and kind."
Cons: "Seat mates needed a bath -- BADLY. I don't think there is anything the airlines can do about that!"
Cons: "If sike they can't change my flight so i don't like spirit airline!"
Cons: "you cancelled my return flight because i missed my incoming flight. never flying with you again, that's a stupid policy and i wasted a bunch of money for NOTHING!"
Cons: "Flight crew was rude to passengers, and during the overnight flight had a three hour long very loud conversation about their personal lives. Any passenger that approached them was treated poorly. The airplane floor and seats were dirty upon arrival. As with any low budget airline, the seats were uncomfortable and there were no entertainment options. Check in was a nightmare with insane lines and passengers barely getting their bags and check-in figured out before rushing to the gate. Recommend arriving three hours early if you don't want to wonder if you're about to miss your flight through the checkin and bag drop process."
Pros: "Glad I tried spirit! Got me in early on both legs of my flight! Also glad I got the comfy seat-SO worth the money!"
Pros: "The airline crew was great and friendly"
Cons: "We got the seats in the last row and couldn't recline them. Didn't have anywhere to charge my device. No app was provided for entertainment neither was there screens for our 4 hour plus flight."
Pros: "The plane seemed safe and the flight crew were human"
Cons: "An hour plus delay at New Orleans due to weather at O'Hare turned into an extra 40 minutes dickering around the runways waiting for a gate. Also, as we approached final descent, we were told to return our seat backs to their upright position, which is kind of a dick move because the seats on this plane don't recline. Too much A/C."
Pros: "this airline SCREWS you on baggage.. total scam. NEVER fly Spirit!!"
Pros: "It was cancelled. My flight from Laguardia to LAX was in a pretty miserable non-reclining seat. And the carry on baggage fee makes the ticket no longer a good deal. Never again."
Pros: "Cheap airline?"
Cons: "Cost of baggage not included in kayak price..."
Pros: "Of the 6 flights I took with Spirit on this trip, this was the only one where they boarded the flight in a timely and organized manner by using the zones printed on the boarding passes."
Pros: "That I had a good seat"
Cons: "Paying for carry on and for food and drinks"
Cons: "Spirit canceled my first flight due to "weather", although every other airline was still flying (including a Southwest flight to the same destination). They sent us to stand in a LONG line with a single woman yelling our options to us. I opted to get rebooked on the same flight tomorrow, stayed in a hotel (paid for out of pocket). The next day, I arrive at the airport and it's canceled again! This time they don't pretend; it was due to lack of crew members. Furious, I booked with Southwest and got home. At the gate, I spent around 35 minutes on hold and then another 25 on the phone to get a partial refund. This was by far the worst experience I have had with any airline ever."
Pros: "I made it home from NOLA in one piece."
Cons: "Had to wait for a gate to open for 40 minutes once we landed at our final destination. I realize that's not entirely the airlines fault, but it is their fault for thinking that it takes close to 3 hours to fly from NOLA to Chicago when it really only takes a little over 2 hours. So of course O'Hare didn't have a gate ready when we arrived 40 minutes early."
Cons: "They cancelled flight with no help with an alternative same day arrangement"
Pros: "the price"
Cons: "paying for everything and nothing is complimentary"
Cons: "Delay, delay and more delay to get back to Oakland. I DO NOT recommend this airline if you have a scheduled meeting. You won't get there on time. Use other airlines"
Cons: "I was stranded for almost three extra days due to canceled flights. And was only given two round trip flights."
Pros: "The LAX terminal that Spirit flies out of is pretty good. There are nice dining options, but definitely not enough seats for the number of people flying out of the terminal."
Cons: "To start, I wasn't able to print a boarding pass onlinex for a short domestic flight, I usually don't prepare until the day of, so the fact that I even followed their directions to check in 24-1 hour before my flight seemed not too matter. After three successive attempts in different browsers, the website told me I would need to print my boarding pass at the terminal. Add this to the fact that my flight was during rush hour trafffic, and I needed to speed to get to the airport. This was both stressful and a nuisance. Spirit charged me $100 total for a single carry-on bag. Add that to the price of the ticket and it was just as much to fly to Oakland as a similar flight to San Francisco on another carrier. The staff was courteous, but could barely manage the crowd through all of the delays. An hour long flight was delay over an hour defeating the purpose of flying with Spirit. The seats are very tiny, and I am not even that tall (5' 11"). The seats also don't decline. Would never fly Spirit again. This is the first and last time I do so."
Cons: "Bag fee is too high"
Cons: "The charges for seating and carry-on luggage were outrageous"
Pros: "Will never fly them again."
Pros: "We have not flown in 16 years so a lot has changed since then. Flights were good. Crews were great. Departure and arrival were on time BUT all of the up-charges for bags and seats are criminal. Ended up costing more than if we would have just flown with another company."
Cons: "The tickets were not specific about cabin luggage size. I had to spend an additional 100$ to place my luggage under the plan. I felt like I was in a luggage transport plane with seats. Definitely Kmart class transportation."
Cons: "Not worth it. The entire experience was terrible."
Cons: "I will never fly Spirit again."
Pros: "They're the same as Ryanair and my wife and I will never fly them again. They charge for every little thing."
Cons: "They charged us $220 (round trip) for two carry-on and $10 for printing boarding passes. There's no complementary drinks or snacks on the plane unless you pay for it. The back of the seat in front of us only has bungee cords, preventing us from storing iPads and drinks we had. Very disappointed with this airline."
Pros: "spirit gave me hard time about everything..my kiosk boarding was not working...and by the time I made it to the desk,,,she denied me boarding,,,,,,then charged me for baggage even though my carryon fit into the approved bin...I will never fly spirit again..."
Pros: "Basic stripped down service. Everything a la carte. No frills..."
Cons: "$50 bag check each way. "free" random seats mean middle unless you want to pay for designated seat."
Pros: "Flight was on time. Ticket agents were helpful."
Cons: "Ticket kiosk didn't work well. Seat pocket was filled with garbage from previous flight. Cannot tolerate flight crew hawking credit cards. It's intrusive. I think their time would be better spent in safety and comfort needs of passengers."
Pros: "we flew from oakland to ohare for the first time on Spirit airlines and we were very impressed. We left on time - or even a minute or two early - and landed safely. what more could we ask? The staff was friendly and the plane was clean. two thumbs up!"
Cons: "They nickle and dime you for an overall terrible service. I will NEVER use this airline again. I'd rather fly American Airlines. In order to do check in online, you have to register an account and the website was down when I was trying to check my flight information."
Cons: "That you don't at least get free water."
Pros: "Great price for the flight, until you have to pay extra for a single carry-on, then it's no longer a great price. Flights were on time."
Cons: "Surprise, a single carry-on costs extra! Also, the seats are very narrow, and don't recline at all. The plane was not clean. And you want food or drink? Even a tiny snack costs extra. I've been on third-world airlines that were nicer. Never again."
Pros: "The crew was very nice and very spirited. Announcements and safety was covered in a fun way, so people paid attention."
Cons: "Seats don't go back"
Cons: "There needs to be a clear indication that *even a carry-on bag* is not included in the ticket price. Spirit website and online checkin was terrible. Communication about the flight delay was nearly nonexistent. Kayak sent me an email notification before Spirit did!"
Pros: "Low fares"
Cons: "Baggage fees too high"
Pros: "Customer service in Manila speaks with heavy accent talks so loud. Do not undestand what they are saying. Then they became rude, asked for supervisor, they refused. Oversea customer service may be cheaper labor for the co, your customers have hard time understanding them. How can we use spirit? My mother handicapped senior ended up missing the flight because customers service put on a hold for 75 minutes. I called them to speak to a manager refused first time then put me on hold for an hour. I will put this terrible process experience on google, so people should, must know especially if this is concerning children or elderly seniors. The higher management should acknowledge and be accountable for people suffer great deal."
Pros: "This ticket was inexpensive and got the job done. My flights were on time and smooth. The airline is clearly a discount airline. Extra charges for luggage and snacks, which, if you've traveled before, are easily avoidable. I can't believe people are complaining about crowded seats and extra charges, as if other airlines aren't doing the same things... If you want a first class traveling experience, pay four times more on a different airline. The flight attendants were perfectly polite and friendly. While Spirit isn't my airline of choice, I would fly with them again."
Cons: "TSA made me go back to the ticket counter to get a printed boarding pass, because a digital copy was insufficient. Hopefully Spirit will be able to send digital boarding passes soon."
Cons: "Rude employees, incompetent staff. Outrageous hidden fees. First time I flew spirit they cancelled my connecting flight, escorted me out of the terminal, stood in line for 3 hours to be rescheduled to a flight the following day. They put me in a hotel an hour away with a shuttle that ran every 2 hours so I was able to sleep for 3 hours. Second experience... 5 hour delay from 730p to 12:30p departure. Fool me once shame on you. Fool me twice shame on me. Never booking spirit again. Absolute garbage airline."