Pros: "Crew was quick to help."
Cons: "long flight -- 2nd cup of coffee"
Pros: "Crew was great"
Cons: "We had to go back to the gate to correct an interior light problem."
Pros: "The tv is good addition Comfortable chairs"
Cons: "Menu could have been improved"
Pros: "Seat was okay, and the crew were good. Boarding was quick probably because not many passengers on flight."
Cons: "Nothing really. Flight was quick."
Pros: "Once boarding was over, flight and crew were great."
Cons: "Flight was delayed by 2 1/2 hours. Better accommodations and notice would have been appreciated."
Pros: "Crew attentive and helpful"
Pros: "Predictably late."
Cons: "Be on time."
Pros: "Comfortable seats"
Cons: "In flight movies would be nice . Tight seats for 6.3 huy"
Pros: "Food and drinks were great"
Cons: "Would have liked being able to select a window seat."
Pros: "Great service"
Cons: "Stuck at landing. For over 20+ minutes"
Cons: "CheezIts were too salty. We had to sit on NO tarmac for over 10 minutes because a plane was stuck at our gate...several other gates empty - what's up?"
Cons: "Everything was excellent."
Pros: "The crew was attentive."
Cons: "Games on the tv were okay. Tetris would be a nice addition."
Pros: "Flight was early into New Orleans"
Cons: "Flight had a lot of turbulence"
Pros: "The short duration of the flight and punctual arrival. Better seating with more leg space in Airbus than in the horrible Boeing 467- 400."
Cons: "No headsets distributed so I couldn't listen to film program. Crew rather impersonal. I'm dreaming of an airline that uses functioni g loudspeakers during boarding. Nobody understands acoustically which zone is being boarded ( not only a Delta issue)."
Pros: "Great crew"
Cons: "Wi-Fi not working or hard to get to work. Flight was delayed by an hour and service was very rushed."
Pros: "The crew! You have great people working for you on these routes."
Cons: "This was an easy flight. Nothing bad."
Pros: "Being able to watch videos."
Cons: "Flew with 5 family members. None of us were seated together. And we have 3 young teen girls. Flight overbooked."
Pros: "Good service and on time."
Pros: "Nice plane. Efficient crew"
Cons: "Not their fault but they were delayed 4 hours. At least they texted updates fairly frequently but I can’t give a 5-Star review because of the huge delay"
Pros: "My seat was randomly the exit row, so more leg room and pilots made great time"
Cons: "Left 20 minutes late because of travel agents"
Pros: "Everyone was very friendly and concerned about us making our connections"
Cons: "The fact that they didn’t make sure all the paperwork was correct and our delay to NO was due to that issue"
Pros: "Great staff, plenty of room, efficient snack and drink delivery, effluent boarding"
Pros: "Easy transition through customs."
Pros: "Crew was kind and helpful. Snacks were great!"
Pros: "Great flight . Even got here early"
Pros: "The outbound crew was terrific. The flight itself was fine. We even arrived early."
Cons: "Upon deplaning in Cancun, ALL passengers are put on a bus and driven far away from the terminals to an arrivals area. Those of us with connecting flights are royally f*cked at that point, especially if your connection is short, as mine was. The so-called shuttle to the departure terminals, which are entire kilometers away, was to arrive in like half an hour. HALF AN HOUR. Who has this time to spare?? The alternative to the shuttle is paying a taxi that charges a hefty fare--and God help you if you don't have cash. The departures terminal was swamped and only thru begging assistance and line cuts did I make my connection...and then only by the skin of my teeth. It was a complete nightmare."
Pros: "Customer service was great"
Pros: "Could be among the best landings ever. I felt nothing as we touched down in Salt Lake!!!"
Pros: "Really helpful staff, clean plane, attentive and easy boardiing"
Cons: "The check in was a bit confusing at the airport."
Cons: "Paid first class. Got served after people in coach."
Pros: "New aircraft A320"
Cons: "1 hour flight delay"
Cons: "Flight was delayed nearly 2 hours without any compensation to the passengers. I frequently fly jet blue and whenever they are that delayed not weather related the staff frequently gives the passengers a complimentary cocktail. Also your boarding process makes little sepnse to me why board from the front of the plane more sensible to board back to front"
Pros: "The gate person was very accommodating"
Cons: "It was over 2hrs late due to mechanical problems. Seems to be the norm."
Pros: "It wasn’t bad or good."
Pros: "The staff are fun and friendly. One of the hostesses stepped into the vacant seat where I was sitting and stepped back further when people where pushing by. We were almost cheek to cheek. The closest I've come to a cute bum in years."
Cons: "The gratis food offering isn't healthy - those bread pretzels, versus the almond & tomato juice I had on the next flight, with ...can't remember the name."
Cons: "Seating was tight"
Cons: "Very dated plane. First class seat was worn, crooked, and uncomfortable. No entertainment offered. Almonds or biscuit cookies were the only food options."
Pros: "They ran out of food on the plane"
Pros: "The flight left on time and landed earlier than anticipated"
Cons: "The seats were narrow and very upright"
Pros: "Personnel and crew handled the problem in a professional manner doing everything in their power to make the best of a bad situation. Another plane was provided within a reasonable time frame."
Cons: "Four hour delay. Boarded and then being told after 40 minutes that the problem was not fixable."
Pros: "Flight was very comfortable and had a lot of space to move around"
Cons: "The gentleman indicating on the loud speakers what zones will be loading first was very rude."
Cons: "Took 8 hours to get from Oakland to Los Angeles. Flight delayed then cancelled at Oakland. Driven from there to San Francisco. That flight delayed by 45 minutes. Got on board and then they neede 4 people to get off the plane since it was overweight. That took another hour. Bad day of travel."
Pros: "When our flight was delayed by four hours they gave us snacks at the gate. No one offered to reschedule."
Cons: "The 45 minute wait in the Sky Priority lane to drop off baggage. The flight was delayed because of weather and then their scheduling system crashed. Had to wait for a pilot. When we finally boarded at 5 we got peanuts in first class. That was worth the mileage upgrade. Upon landing there was a 1/2 wait on the tarmac to get a gate. That same plane, upon taking off back to DTW blew a tire upon take-off, had to do an emergency landing and everyone had to spend the night in NOLA after being delayed all day."
Pros: "Gate agent arranged flight via Salt Lake City and also gave me $15 lunch coupon for my troubles. She was awesome!"
Cons: "Dealing with West Jet to refund a mistake on the ticket purchase."
Pros: "How easy it was to board"
Cons: "Not charge us for a soda"
Cons: "They delayed our flight 3 times"
Cons: "Seats need more leg room or better cushion"
Pros: "NOTHING WAS GOOD ABOUT THIS FLIGHT!"
Cons: "I received notices of delayed departure of two hours but that same notice showed the arrived was delayed by over four hours. I called and talked to an agent and asked how my flight could have all of sudden gotten two hours longer and was told the delayed departure was correct and the arrive time was not. He said it was a mechanical issue and could change so I should still go to the airport an hour before my original departure time, which I did. When I arrived the flight was now delayed by more than four hours and I was told it was due to the crew being timed out so I had to sit there for five hours waiting to leave. I should be compensated for this error but cannot find out how to do that!"
Cons: "I was at the airport 50 mins before take off and the agent refused to give me a boarding pass"
Cons: "Had to pay $50.00 to check a bag and the weigh limit was only 40 lbs not 50 lbs like regular airlines. So the price of the ticket may have been low but after over $100 baggage charges I would have been better off buying a better airline ticket."
Pros: "I liked that I made it to my destination safely."
Cons: "The flight delays suck. The crew makes jokes that were not funny. I'm not afraid of flying but imagine someone who is. They would have had the heard crew making jokes about how many near crashes they've seen when taking off. The attendant closing the doors said I'm about to close the doors if you have a problem with it Catch me outside how bout dat. Not everyone would get that joke, so if you did not know about the Danielle Bregoli 10 mins of fame, then you would think it was very rude. In addition having cup o noodles and buzz balls as a choice sucks. The seats are super uncomfortable. No matter how small you are you will be touching shoulder to shoulder. Do not attempt to use your armrest. The seats hurt your bottom as well. Keep in mind I was on a flight for 1 hour. I'm not a big girl so that was not the problem. Carry on luggage the normal size, you have to pay for. So make sure you pay ahead or you will pay $100 at the gate."
Pros: "The crew were great"
Cons: "Who charges for water??? Also spirit didn't transfer my precheck over to my boarding pass and I almost missed my flight."
Cons: "It sucked bc I was five minutes late and couldn't board so instead of transfer to a new flight I just lose my money and I'm screwed. I actually had the same experience with United and they put me on the next available flight free of charge well since I already bought a ticket they were very helpful at united and try to work with you to get you where you going instead of basically legally robbing you and giving you the finger like spirit airlines did. Plus the service desk people were rude af"
Cons: "The passenger next to us smelled like vomit. It was terrible sitting next to him and I had to keep spraying my body mist every few minutes since it was extremely hard to breathe! He smelled like dead rats and old eggs vomitus combined! Worst experience in any airline so far! :("
Pros: "Low cost travel with no frills attached. Friendly crew. On-time boarding, before scheduled time arrival! Had heard a lot of bad things but my experience was not bad at all."
Cons: "Not even basic beverages & snacks provided for 5-6 hour flight."
Cons: "Email spam. Poor customer service. Delays all the time"
Pros: "Crew were polite and efficient"
Cons: "The extremely high cost to check a bag, almost double very other airline!"
Cons: "Llegamos al aeropuerto con mi familia con una hora de antelación. Al llegar a la zona del check-in encontramos una cola muy larga y desordenada. Dado que fue la primera vez en ese aeropuerto y con Spirit no llegamos al mostrador del check-in con 45 minutos de antelación y perdimos el vuelo. No había nadie que nos ayudó ni que hable español. Finalmente perdimos y vuelo y viajamos por Jetblue. El costo del pasaje supero los 400 dólares que no lo teníamos presupuestado. En pocas palabras, una experiencia no agradable."
Cons: "Comedy was over the top too much. All the additional pay as you go charges and required checked luggage which force me to the baggage claim for an extra 20 minutes and I had to pay for that privilege."
Pros: "Absolutely NOTHING"
Cons: "This airline has check in requirements that no other airlines have and did not send any email or notification what so ever letting passengers know. I also was not informed through Kayak of these rules. They would not let me on the flight because I was waiting in line while 3 of the 4 check in attendants were not even helping people in line! I had to pay a $100 fee to change my flight and they didn't have any options for same day. The flight wasn't even boarding yet and there wasn't a line for security and the gate was very close. If they don't let passengers know of their rules when selling through a 3rd party website THEY SHOULD NOT BE ALLOWED TO SELL THROUGH 3rd PARTY WEBSITES! Absolutely disgraceful experience."
Cons: "Everything that Spirit has done has been mediocre. I bought a ticket for my employee to fly to New Orleans and he showed up at the kiosk 40 minutes before the flight and was not able to get on so I had to pay $15 to reschedule for today and he showed up at the same time and still they said that their computers were down and they couldn't check anybody in and there's multiple people angry that they're boarding passes want working and so now we have to figure out how he can get to New Orleans and actually make it there. It'll be three days of not being able to get there because of spirits unethical and subpar customer service. I will never choose to fly Spirit again after this"
Pros: "Great first-time flight down to LA from Oakland. Great seat/lots of room/nice staff."
Cons: "My trip home was ruined when I had to pay an extra $65 for a super small roll-on bag. I was called out of the on boarding line and not informed as to why. This experience was embarrassing and made me feel awful. I would have not been so upset if I had to pay the same fee on the way down. I actually was able to bring 2 carry-ons out of Oakland without any charge. The LAX SPIRIT team made me consolidate into one bag (which I did earlier) and then charged me an outrageously high fee for a small, 18" roll on that fits under the seat! SPIRIT is inconsistent in their service/policies airport to airport. They have lost me as a customer based on how they nickel and dime their customers with inconsistent policy enforcement of their policies. This industry continues to bulldoze the customer and makes air travel beyond painful."
Cons: "My $350 Michael Kors watch was stolen while my suitcase was in your possession"
Cons: "I was on time and it took me a couple of minutes at the kiosk to check in. The online checkin was not working either on spirit airlines.com. I missed The cut off by 2 minutes literally. I told the agent I wasn't aware of their policy that all gates close 45mins prior to boarding. It's not like I had a checked bag in which case I would understand. Letting someone not board a plane 45 mins prior to arriving at the airport is just plain madness. They were so unadjusting and not ready to listen and then wanted me to pay $99 to fly the next day. Their service seriously needs major upgrade. I try not flying spirit because of this reason and now will avoid it at all costs."
Cons: "They would not let me check in at 915 for a 955 flight. The airport was not crowded it was a Tuesday night and they would not budge on the fact that I was there 44 mins before not 45 mins. They have a very strict 45 min check in policy. I had to sleep at the airport and then they charged me 100 dollars for changing my flight. It is a scam. I was on line with multiple people who had to pay for their next flight even though there was plenty of time to get to the gate. I will never fly spirit again!"
Cons: "After going through a long customer service wait, I was able to rebook a flight on Delta flying through Salt Lake City to LAX, with a layover. A 1.5 hr trip ended up taking nearly 6 hrs. Will not (attempt to) fly Spirit again."
Pros: "the price"
Cons: "forcing the passenger to sign up for the airline membership and advertisements in order to check-in online was not cool, That should be optional. I also did not appreciate more than one hour delay on a one hour flight."
Cons: "CANCELLED. NO Assistance with rebook. Refund and you are on your own. Found out later they were have a pilot strike. They didn't disclose that and should have, in my opinion. I had the same exact thing happen on my return flight. Cancelled. No assistance with rebook. Had they been honest and straight forward I could have made proper accomdations for my return flight home. Instead a got the screw job TWICE. I understand that it is not in their control of the pilot strike. But good service would disclose that information as to not cause additional problems. Spirit sucks. Everyone knows that. But they don't have to screw people over and more then already do"
Cons: "The airline emailed at 2 am to notify that the 6 am flight was cancelled. The cancellation hotline was not too helpful - they rebooked me on a Delta flight connecting to two more United flights. Delta flight was delayed so I would have missed my 2 connections. Finally rebooked me on another Southwest flight to New Orleans (final destination) that they should have rebooked me on in the first place. Also discovered upon my second rebooking that the initial rebooking agent did not rebook my return flight, so I would not have had a seat had my first rebooking leg not been delayed. Only offered at $50 Spirit voucher for the inconvenience. Definitely never taking Spirit again."
Cons: "The ticket appears nice and cheap. but it isnt. they charge you 55 dollars for a checked bag, another 55 dollars for a CARRY ON bag, AND their weight limit is 40 LBS instead of 50LBS, so if you have a normal checked bag it's actually going to be almost 100 dollars. If they could have I am sure they would have charged me 25 dollars for a seat-belt and charged me 10 dollars for using the airplanes bathroom. They are the epitome of money grubbing cheapskates. this is not to mention the seats being at least 4 inches closer together than any other plane I have ever been on. crammed in their like sardines. Spirit airlines is a complete pile of $hit and I will never be flying with them again."
Pros: "Nothing, there is nothing good about this airline,"
Cons: "On your best day you will pay money for every little thing carry-on, seat assignments even water. But this last experience was the worst, when checking flight status our flight was delayed 45 min, when we arrived at the airport it was only delayed 15 and we were denied entry to the flight BC we were only 40 min early not 45. Even though we were not check bags and are TSA pre check and would have easily made out flight. Money wasted, awful airline, awful aircraft, awful customer service. Book at your own risk."
Cons: "spirit attempts to force a customer to register with their site in order to check-in, their ticket rates are a bit lower than the competitor but charge $50 for a normal checked bag, have one kiosk for check-in, very few gates /low priority at airports which causes longer waits for boarding and deboarding. Overall the experience with Spirit has been horrible and expensive. Their business practice includes deceptive pricing, over charging for luggage, and long waits. I will never fly with Spirit again."
Pros: "The initial price was great!"
Cons: "We weren't told about pre buying our checked bags for 30.00 each so we paid 50.00 each then at the gate certain normal carry ons were another 65.00 each. Too many hidden fees. We thought they were supposed to be included or reveled at booking. Will never fly this airline again."
Pros: "Nothing. Seriously."
Cons: "The fact you charge 45 dollars for a carry on...when other airlines allow you to have a free carry on. It's already bad enough you cram people on the plane like sardines with your nonsuffocient leg room. Like seriously, thenleg room you allow is great for an average 9 year old but when your 6 foot tall and you spend a 6 hour flight with your knees crammed into the seat in front of you and your seat is broken and won't recline. I remember why I always pay for for airfair to be comfortable and not packed like a sardine"
Cons: "My flight was first delayed, then cancelled just a couple of hours before it was scheduled to depart. Spirit was unable/unwilling to provide me with another flight to my destination on the same day, and as a result I had to book a flight with another airline. Spirit refunded my ticket price, but I had to pay 5 times that much to book a flight with such short notice on another airline, and Spirit refused to do anything else to compensate me for this huge loss of money, due to their cancellation of the flight I had booked. I will never fly Spirit again."
Pros: "The crew was fun and light hearted"
Cons: "I should've read all the fine print about the fees. While it may seem like you're getting a great price is really not by the time you pay for everything from baggage fees there and back plus seats together there and back. Seats were uncomfortable and didn't recline. Not impressed"
Pros: "They didn't let me board!!"
Cons: "I arrived at airport 50 mins in advance. Ticket machine didn't work. Waited in long line to see wtf was up. Then they me I'm too late! Still 30 mins before flight board"
Pros: "It was on time"
Cons: "It was FREEZING! No entertainment No leg room"
Cons: "I was notified at 9AM that I would miss my connecting flight (flight was at 6PM). I called Spirit to fix this ahead of time, they said I needed to speak to someone at the kiosk. The person at the kiosk said I needed to speak to someone at the gate. The lady at the gate said not to worry, we weren't even getting off of this plane. 10 MINUTES BEFORE BOARDING, I'm told that I'm going to miss my connecting flight and that my options were to either sleep over at Vegas or fly out the next day. I decided to fly out the next day, getting to my destination at noon. Got home, looked up the flight that the man at the kiosk booked me, AND IT WAS GETTING IN AT 11PM THE NEXT NIGHT. I called Spirit, infuriated that the rep literally lied to me, and asked to speak with a manager. I was told that a manager would have to call me back (WHAT?). I have yet to receive a phone call. I will never, EVER, EVER, fly Spirit airlines ever again."
Pros: "Nothing. I really wish I would have read spirit's reviews before booking with them."
Cons: "I booked a round trip flight through spirit from July 2nd to July 4th for a friend's wedding. Found out the night before my flight that it was cancelled due to "mechanical failure." Since it was on a holiday weekend, all of spirit's other flights for the day were full and customer service (which is also terrible) would not put me on another airline. They offered a refund, which I accepted and have yet to receive, but I had to fork out another $120 to get another last minute flight. And of course they did not offer to cover the extra cost. Tl;dr - booked a flight with spirit because it was cheap and ended up almost missing my friend's wedding because my flight was cancelled."
Pros: "Boarding was ok"
Cons: "Extra charges for everything, not even a free soft drink. There was a lady with 2 kids sitting directly behind us that talked the whole flight from Atlanta to New Orleans. It was rough."
Cons: "Arrived 40 minutes before boarding - plenty of time for our airport, but had ticket rescinded without refund or transfer due to rule."
Pros: "I liked nothing. Spirit airlines low advertised prices are a scam. Will probably be contacting the better business bureau in the future. Pay for a seat assignment? Never heard of that. 40 pound weight limit? Never heard of that. They charge you then up charge you then up charge you again. No plug ins on board for your phone or wi-if device? Heck, no wi-fi or any connectivity to the world below. So yes your phone will probably be dead when you land. My $250 round trip ticket ended up costing me $250+42+55+14+8(1st leg)+$160 flight change plan+42+55+14+snack price(tomorrow). Spirit airlines should just mug me next time it'll be quicker and less painful."
Cons: "I liked nothing. Spirit airlines low advertised prices are a scam. Will probably be contacting the better business bureau in the future. Pay for a seat assignment? Never heard of that. 40 pound weight limit? Never heard of that. They charge you then up charge you then up charge you again. No plug ins on board for your phone or wi-if device? Heck, no wi-fi or any connectivity to the world below. So yes your phone will probably be dead when you land. My $250 round trip ticket ended up costing me $250+42+55+14+8(1st leg)+$160 flight change plan+42+55+14+snack price(tomorrow). Spirit airlines should just mug me next time it'll be quicker and less painful."
Pros: "Not worth the cheaper air fare since you end up shelling out all your "saved" fare dollars on baggage and printed tickets."
Pros: "Not much."
Cons: "You nickel and dime for every aspect of the experience, from checking in, selecting seats, carrying on my bag, getting a beverage. Then I get to my seat, which for some reason has a folding trey table within the seat, making the seat smaller than the others. I'm a tall man, this was the most uncomfortable flight I've ever flown on. I was squeezed into a seat that didn't fit. I won't be flying with you again, and will suggest my friends and family not as well. You charged $55 for a carry-on bag? What a con!"
Pros: "The crew was very nice. The flight was on-time"
Cons: "Arrived at airport over 2 hours early. Did pre-check in for flight and luggage. Had to wait in line almost an hour to tag luggage. (Many people were frantic in line re: not getting to flight on time) TSA line was all the way down airport. Knew I would not make flight. NO agent to help me while I waited. Tried calling Spirit no-one could help. Got to counter with less than 15 minutes to boarding time. Supervisor was extremely rude and said there was nothing she could do re: TSA line. Said that if I didn't make flight I could get a later flight or pay extra for something different. Went to TSA line and no-one could help. Saw another Spirit rep, while in TSA line. she rudely said "no-way!" and walked away.. Finally, I "seriously" begged and cut in TSA line. Ran. Made it to gate for final boarding call!!!"
Pros: "Flight was on time and boarding process is quick and efficient"
Cons: "Extra charges for everything! Paying for carry-on bags, assigning seats, drinks/snacks, etc. No inflight entertainment. No wifi option etc. At the end, you pay the same (or more) for the flight that lags traditional services."
Pros: "Staff at Spirit Airlines at OAK airport were really nice and helpful. Flight was cheap and safely flown - a huge plus for me, but plane not cleaned well and baggage fees were higher than the price of the flight itself so I am very lucky I brought a recognized carry-on bag."
Cons: "For my outgoing flight, my front pocket magazine holder in front was pretty covered in some stain that I couldn't recognize but was sticky to the touch. I knew they hadn't really cleaned the plane. I didn't really open that magazine holder because it was covered by this large stain. My return flight was changed several times due to mechanical issues but I appreciate that Kayak sent updates via email. It was 70% likely not to fly but ended up flying maybe 3 hrs later (good that they made sure to be safe than sorry) but I just couldn't wait to find out overnight that it would be cancelled at the airport, so I had to reschedule my flight for the next day and find housing and transportation again. I overheard other passengers complained out loud even on the initial flight to OAK airport that they would not travel with Spirit again, but I had more issues with my return flight than my outbound flight. All in all, I think you get what you pay for but this was probably not the best experience."
Cons: "Sprirt Airlines. There seat don't recline, your center of gravity has you falling forward of you dose off, absolutely the most miserable flight I've ever taken."
Pros: "The airplane ride was nice but I paid for an exit row."
Cons: "Your web site needs to be brought into the 21st century. Too elementary. Also my 2 hour flight delay was never updated on the website, so my neice was at the airport 2 + hours waiting for my flight to arrive."
Cons: "I Never even made it to LA. Spirit airlines apparently charges 55 dollars to bring a carry on. This wouldn't make me as upset as i am right now but what pisses me off most is the fact that an employee for Spirit told me you only need to pay the added fee once for the flight to Oakland airport but needn't pay again for the trip back to LAX. This was a lie, for they said you must pay the same fee again for the the return flight. Seriously?! Not only that, but upon arriving 45 min early for the return flight to LAX, they told me I missed my flight and could not check in. To top it off, I was charged 75 $ to find the new flight which wasn't even for the next day but the day after for the same time.. Along side the very rude costumer service from your airline staff, you ask how i would rate my experience with Spirit airlines? TERRIBLE! I would give 0 stars if possible and never again will I book another ticket for Spirit airlines ever again."
Pros: "I eventually got what i paid for by yelling at the airline employees and badgering them to give me what I paid for."
Cons: "I was "late" meaning i made it to the gate before my zone boarded and I was charged a late fee of $10 for not making it to the airport 45 min before my flight. Because i was "late", again i put late in quotations because i made it to the gate before boarding, spirit airlines recorded that I was not present on that flight. I only found this out when i got the the airport for my return flight (1 1/2 hours before take off) and the counter staff informed my that i had "missed" my original flight and was absolutely not allowed to take the return flight i had paid for because i "missed" the first flight of my round trip ticket. I was given the option of buying another ticket or calling customer service with my own cell phone. When i asked if they could call or patch me through to customer service, the spirit employee said "no i can not do that." I quickly found out that their customer service is completely automated and just refers you back to the useless spirit airlines website. I then told the counter attendant that the customer service 800 number was automated and neither that nor the website (which i had to create an account with to receive any information at all about my reservation) had provided me with any information about my flight. The spirit employee had the nerve to tell me i was wrong and another argument ensued, to an end in which the spirit employee finally relented and called the manager on a walky talky. Then, finally, after at least 10 minutes of entering the wrong information into the computer they put me on stand by and let me proceed to security. I will say it again, spirit airlines is a scam, how they operate should be illegal and i will never ever give them a single penny for the rest of my life."
Pros: "It was the same crew from the ATL - Houston flight. Very friendly, great folks."
Cons: "We never made it to New Orleans. Because of weather we circled until we ran out of fuel and went back to Houston. Not only was it difficult to get a refund from customer service (I still have not received credit to my account), but the next flight to NOLA wasn't until after the wedding that was my whole purpose in taking this trip. So I had to rent a car and drive overnight. I would have felt a lot better about my experience if I had received a prompt refund or arrangements for rental car / hotel were offered in exchange for my cancellation. Instead, I had to go out of pocket. You can't control the weather, but then again neither can I. You CAN control your cancelled flight policies and offer either immediate refunds or accommodations until the next flight."