Great flights, little turbulence, pilots kept stewardesses seated & safe, all staff friendly & professional
There is no entertainment on the plane. The snack is minimal. The crew was nice and professional.
Good as usual. Just wished my seat was assigned at online check in. Thanks anyways
This was my first trip with Alaska Airlines (round trip DCA to San Diego). Despite a slight delay on the return flight, I feel compelled to post a RAVE review! I cannot praise the airline and the crew enough! Everyone was kind, professional, and courteous, every step of the way- excellent service, snacks, and entertainment! On both legs of the trip I inquired whether there were any free seating upgrades and my request were granted BOTH times! I’ve flown on other airlines where they won’t do that, even when those premium seats are empty. As a customer service professional myself, I can say I left my experience feeling like a valued customer and not just a number. I NEVER expected to praise an airline lol I’ll definitely go out of my way to fly with Alaska on future trips. Thank you for such an awesome experience!
Our flight when we finally got rerouted to a different destination than we were going was fine. But 2 days was taken out of our vacation because our flit was cancelled. We understand mechanical problems and of course don’t want to be on a plane that has mechanical problems.Wish there had been another solution.
in-flight wifi was not working well. also the cabin temperature was a bit hot.
Nice crew, healthy snacks and drinks available. Flight to Seattle was short and comfortable.
had to be rerouted due to a medical emergency onboard. Alaska crew treated the patient with utmost respect and continued to keep the passengers updated the entire way through, which I appreciate. But it took 4 hours from landing until we were able to be airborne again, causing us to not get into SFO until ~2 am. I understand it was a tough situation for everyone, but that was an indecent wait.
The plane was dirty, the seats were tiny, wasnt my favorite airline tbh
I bought tickets MONTHS ago for a flight that left SAN at 14:30. That is what it says on our tickets. I was never notified of any time changes. During online check-in. I discovered the flight time had been changed to 15:45. This was unacceptable and had I been notified, I would have changed flights, or airlines. That departure time was unworkable with our plans. We called Alaska and asked for an explanation. They said flight time was changed 11/08/25. No proof of notification could be offered. We asked to be moved to an earlier flight. After much pleading, the rep said she would allow a “one time exception..” While I appreciate being moved, this was YOUR fault Alaska Airlines.
Good but I prefer choose your own seat. With the new assigned seats they should board from the back I see no advantage to this new boarding. Just like every other airline
Flight boarded late after announcing on time boarding. Flight arrived only a little late despite late departure. Had trouble connecting to WiFi
The Southwest experience has definitely taken a dive from its early days. You can no longer deferentiate from other airlines. Air travel is too expensive. Southwest is no longer budget friendly. They have lost me as a loyal customer.
The charges were ridiculous for an hour flight and the turbulence was very scary.
The seats are now more narrow. I paid for front row the seats in the front are even more narrow than before.
The wifi on the plane is great. The only issue that I have is that I prefer an aisle seat and on my trips this week, I was either in the middle or window. If we can work to secure aisle seating, I will be thrilled. Nice trip.
Great flight but super high price. Glad it was a business trip and not personal
3 hour delay. Had to change plans and was still delayed.
We got exit row seats both flights. Everything was running on time
The boarding and seat assignment system no longer works for me, but I know it is being replaced. Otherwise, I am good with the overall experience.
two hour delay and the Delta representative on the PA system was unable to understand
Flight was delayed by 3-hours and their fix was… complimentary pretzels.
The crew, and fellow passengers, were super gracious and kind. There seemed to be plenty of bin space even though the plane was full. It’s nice to get a glass of wine with dinner in Premiere seating, and there was a lot of food.
Everything I mentioned earlier - the airbus was more comfortable indeed and the experience was further enhanced.
The plane was an older model, so it wasn’t as comfortable as others. The flight attendants were not helpful during onboarding. It was a full flight so there was chaos finding space for baggage.
Awesome! On time flight, early arrival, and a complimentary upgrade!
Delta One is extraordinary. I fly business when somebody hires me. I just wonder why there is such a chasm between business class and the insanely inhumane and nonsensical coach. The seats are not large enough to fit even my tiny wife. We fly 10% of what we did because we don’t want to pay 5-10 k but for $400 it’s unbearable. It seems like the accountants took over and made stupid decisions. Screw in 20 extra seats and make it so unbearable that people fly 90% less. Just put the damn price up and put some proper chairs in. But business, yay.
Delta’s staff is unmatched. From the gate agents, to the pilots, to the flight attendants… all top of the industry.
Very good flight crew and very nice people staff were incredible especially the gate agent
The flight was delayed for about 2 hrs. Other than it, it was good.
Seats are uncomfortable. This has been a trend in the industry for decades. Trying to fit more seats on each plane to increase profits at the expense of the passenger.
Staff were good. My seat was in need of repair, but for a short flight was not problematic. Usual basic snack and drink setup that you'll find on any US carrier. Over, a decent, basic flight.
Complimentary light meal would be appreciated. But great flight crew service on all legs
Flight delayed for more than 16 hrs and no effort was spent to provide an alternate
Women boarding passengers at the gate was absolutely rude and disrespectful of passengers. The flight attendant was absolutely delightful! Smiling and connected with the passengers. So happy. The seats are cramped and uncomfortable but I guess that’s just the way it is Communication regarding flight was excellent
it was a very short flight so my expectations were low.
Very disappointing given gate agent behavior. Filed a formal complaint with United.
Crew was great (professional, attentive, prompt). Snacks for 4 hrs flight is deplorable.
Flight delayed. WiFi connectivity very poor if not existant. Last minute arrival forced me to run to catch my connection.
Terrible. No customer service, no food, no drinks on a 6 hour premier economy booking.
I was double booked for my ticket- they have record of it and admitted to their error but wouldn’t let me board until I paid once again for the fare- have documentation of their mistake -
I cannot effectively rate the food and drink as I had not. Otherwise, the trip was fine. The seats were nice, the crew was fine. They could smile once in a while. They all look like they were mad.
They cancelled the flight due to crew unavailability. The next day they cancelled the flight again.
For the price of the fare, there really isn’t much to complain about.
A Spirit agent caused me to miss my flight. The company has not responded for request of refund. Stay away from Spirit.
I arrived two hours early, and at 9:20 I was still queuing for security.
The flight was delayed by over an hour. The flight departure time and gate info kept changing several times. Very frustrating boarding experience and inconvenient for families with little children.
Got to LAX at 3:20 am, the counter personnel did not start to check in bags till 3:40 am. I patiently waited at the priority check in line as they started to take people from the general line. After about 15 minutes of waiting, I approached the lady exactly in front of the priority line and asked her if they would be taking people from the priority line or if I would need to switch to waiting in the general line. She responded “yes”, I then asked her yes to what? And she yelled back at me loudly “I SAID YES!” Needless to say, I waited at the end of the line of the general line. I could have been told the priority line would not be called upon and could have queued in the general line ahead of many people that arrived to cue after I did
Terrible they canceled the flight very sheepishly and ended up costing me 1200 dollars and kayak and xcover are doing nothing
No free snacks or drinks. Freezing. Uncomfortable. No plugs or entertainment. If you fly to LA the make you change terminals with a slow bus. Awful trip that took forever. Terrible airline- maybe the worst I’ve ever flown.
