The flight was delayed for 2 hrs. Because they didn’t have a crew to fly. And it is not a first time for klm to do that. Last time they cancelled my filght and rebooked me 3 days later. Not reliable airline
The flight was delayed for 2 hrs. Because they didn’t have a crew to fly. And it is not a first time for klm to do that. Last time they cancelled my filght and rebooked me 3 days later. Not reliable airline
We left one hour late because of technical difficulties. The economy comfort seats are great for the price. The crew was mediocre, they do not provide a pleasant experience, they just deliver food and drinks and give orders, not very amicable, no service and hospitality focus.
no issues at all... Kudos to the food. This time was really really good
Mostly fine. Minor delays departing and arriving. Quite a cramped plane, not so much as regards legroom but very narrow seats. Quiet nice food. Non-working USB charger. Flight attendants were helpful but not particularly proactive — one had to work to get their attention (but all was fine once they notice you), very Dutch style:)
I travel frequently. The flight was late again... KLM should really try and be on time
The food quality is poor. The staff are very friendly and accommodating. The entertainment program was limited. I experienced a delay of 30 minutes due to two issues. Passenger luggage had to be removed and there was a technical issue with the stairs not detaching from the aircraft. The pilot managed to compensate and we arrived only 15 minutes later. The luggage at Dubai airport was very slow. I waited over an hour.
I requested wheel chair assistance , it was confirmed via email that inwoood get it but I didn’t get it . The last leg of my trip to Nigeria was the worst.
The boarding was one of the worst I’ve ever experienced. The fault lays on Ohare Airport and not so much the airline. The waiting area by the gate was the size to accommodate a regional flight for 20-30 people and right next to a busy walkway. When you cramped nearly 300 passengers into that space is was unbearable.
Well, in my case; the flight was delayed 1 hour, we have to wait in the plane to get green light. And the plane (probably because was a short trip) did not have entertainment or WiFi. No a good experience.
The seats are too cramped in that plane. If you’re above 1,80m consider alternatives or first class I guess… There were no emergency exits to seat somewhere with more legroom
Horrible experience. They "GAME" with seats they decided to play where you can`t select or get seat during check-in without paying and then forcing you to stay long line at the Customer Service at the gate to get a boarding ticket with seat assigned is pathetic. Will never fly with United again!
The plane was so hot upon boarding. Their boarding process was so unnecessarily long. Service was subpar.
Everything from the price to online checkin and the flight being on time to the crew and food was very good. The comfort level is fine--the seats are very close to each other in Economy. But I guess you get what you pay for.
Horrible experience. I was apparently picked at random for a security screening - that was the most demeaning experience I have had in my life with a guy poking and prodding and having me take off my shoes, move up my pants so he could swab my legs - telling me I couldn't bring more than some quantity of cookies - I had 3 boxes of cookies in my luggage. In the end he did let me keep them but that was really uncalled for. Harrassment in the name of security.
They went out of their way. It was very clean and friendly.
There were multiple delays and the food was poor. Better food.
Motivated and friendly crew on a somewhat dated but well kept plane. Hd seats in economy may section, so legroom was excellent.
Liked being hydrated. Carryon weight was limited for cold weather clothes that are heavy... could test to improve if possible.
United Airlines flights serviced by Swiss Airlines provide for zero communication with Swiss Airlines almost impossible to contact Swiss airlines to make seat selection, upgrades or changes. I won’t do that again if it can be helped.
Luggage did not make it to Miami still not today! Screen did not work for couple hours- got a bate of chocolate as a peaceful offering. Crew tentative, seats are getting smaller- isle seat arm rest foes not fold- problem getting other 2 passengers to go to the toilet without hitting themselves
They gave my seat away although it was a connecting flight with them and the flight was a bit delayed.
They ocer booked the connecting flight. My bags took a long time to come out, nevertheless I got to the gate in time to board, but they have given my seat to another passenger. They were aware I was connecting from another flight that was a little late, but they did not care. The customer representatives were rude. A horrible experience.
Flight was cancelled had to move to another gate late again no internet paid for the month and never can use it waste of money
Not being able to purchase my check in baggage online was a negative.
LATE LATE LATE!!! Plagued by late AA flights on this trip. Such a drag. This one was by far the worst.
WiFi connected but only let you go to the AA website, not even text messaging worked.
Too bad that first class seats do not recline significantly causing discomfort
Flight delayed over an over all day until it cancelled at 1:30am. Would not repeatedly delay that late. Offer hotel rooms and rebook early. Very difficult for families with small children
this is starting to seem like an american airlines standard. delayed flights and fake apologies… getting tired of it
Both flights yesterday, experienced hard landings. Harder than I’ve ever felt before. Im hopeful there was weather involved and not pilot error. Other than the landing, the flight was quite good~
my original flight was cancelled the previous day, and i was rescheduled onto this flight, which left much earlier in the morning, impacting my previous evening and requiring me to get up much earlier in the morning to get to the airport online. This practice happens way way way too much, and it seems on every airline, though AA is probably the worst.
Spending 10 hours on a flight with no video or wifi access due to issues per stewardess was not enjoyable nor acceptable. Will follow up directly with the airline as well
I really did not like being ordered to pull my shade down by the attendants. One of them was very rude to me about it, standing there until I closed it like I was a child brusquely reaching across me to close an adjoining one. They claim it was so people who wanted to could sleep. It’s a 10:30am flight not a red eye. Closing your shade or leaving it up for natural light should be a choice. Ruined my flight!
My baggage did not arrived with me. Took 3 days to get it after so may calls and follow up
The crew was very attentive and kept busy serving a variety of treats!
Terrible. Flight was 3 hours delayed and I missed my other flight to my final destination
Offered vegetable curry when it was actually tofu which I don’t care for.
The flight was good the crew excellent…but take off delayed three hours!!!
Both mine and my husband's chairs were broken. Also it took 2 hours to get our bags after our flight which was wild.
perhaps eye contact with the cabin crew, instead of abruptness and an impatience to serve.
Luxembourg (LUX)Luxembourg
Las Vegas (LAS)United States