LYS - IAH
Find cheap flights from Lyon to Houston
Good to know
|February||Best time to beat the crowds with an average 28% drop in price.|
|August||Most popular time to fly with an average 28% increase in price.|
Average price round-trip
|$798||(avg. price over the last 2 weeks)|
Good deal round-trip
When to book flights from Lyon to Houston
Top tips for finding a cheap flight
- Looking for a cheap flight? 25% of our users found flights on this route for $904 or less round-trip.
- High season is considered to be July, August and September. The cheapest month to fly is February.
- Morning departure is around 16% cheaper than an evening flight, on average*.
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Top 4 airlines serving Lyon Lyon-Saint Exupéry to Houston George Bush Intcntl
Scores according to KAYAK customer reviews
Pros: "The flight was quite good, with pretty tasty food, plenty of food and drinks, chairs reclined quite a bit, little extra and gifts for kids, slippers, socks, ear plugs."
Cons: "Boarding prices very disorganized. No announcements and a crowd sprig where everyone just pulled at the gate. Very few announcements in general."
Pros: "Great choice of recently released movies."
Pros: "Crew was nice. I was really thirsty and I kept asking for water. He should have just given me a small bottle. Also need more than 4 Bollywood movies. This was a returning flight after 2 weeks and it had the same 4 movies which I had already seen."
Cons: "I had a 14 hour layover in istanbul airport. Arrived at midnight and flight wasn’t until 2 pm the next day. I just assumed that they would give me a hotel. Come to find out thats wasnt the case when I landed. Given all kinds of reasons/excuses. The guy at the transfer desk told me”you should have known that your layover was this long since you booked it”. Will have second thoughts about flying Turkish again. Left a bad taste in my mouth. Might stick with Emirates or Qatar."
Pros: "I was lucky enough to have a whole row to myself. Otherwise, it would be the regular cramped seating arrangement that is on all airlines."
Cons: "I contacted Turkish Airlines 4x times before my flight to learn how to deal with excess medical baggage, mobility assistance, and meal assistance. The Customer Call Center claimed to have made all of my necessary reservation updates for all of my special meal, medical, and mobility assistance needs. They did not! When I arrived at Check-In, there were no notes about any of my requests, nor services prepared to facilitate them. I spent over 30-45 minutes escalating the situation to the Shift Manager who had to contact the central call center and her own manager, just to find out what to do about medical baggage, what's permitted, etc. I was embarrassed for their employees, who not only didn't know their own company policy on the matter, nor were they aware of the industry standard. After much arguing, yelling and threats, the Check-In desk agents finally allowed my excess medical baggage and equipment without extra charge. I still received no mobility assistance to begin my travel after Check-In to my departure gate, nor were they prepared to offer this to me in Istanbul. Again, after a long wait, much yelling, screaming, and arguing, I was finally provided mobility assistance just in time for my flight. I almost missed my flight due to Turkish Airlines not putting my request in the system, nor caring enough about the traveler to do so at Check-In. When I arrived in Belgrade, 3x pieces of my luggage were destroyed and unusable again, medical equipment was damaged, and I filed a claim with Turkish Airlines. They tried every way possible not to pay, but finally offered a meager claim, nothing close to what it cost for the damage caused or to repair or replacement the destroyed luggage or medical equipment. Turkish Airlines is the Grey Hound of travel, sure they might be large, offer many itineraries and frequent travel, but their quality, customer service and professionalism leave them amongst the bottom feeders, still 3rd world in mentality, form and function. No honor, no integrity, no class. No reason to ever fly with Turkish again, and I'm happy to tell everyone I know not to fly with them!"
Cons: "They are not considerate at all . It was a pain till they find Me another flight. The flight won’t take off till the next day And the lay over in Los Angeles is 7hrs . It’s a 2 days flight. They didn’t even try to take the time to find me a sooner flight because there were other upset customers waiting. So disappointed on how poor the help desk at Turkish airline."
Pros: "The movie options and quality of the screens was excellent. That's what got us through the flight."
Cons: "The food was horrible and served at odd times. The people around us smelled really bad so we had a rough time. I know it's pout of the airlines control but it really made the whole flight difficult."
Pros: "food was fine"
Cons: "seat comfort is a real problem in this configuration of the 777-300er. all the more frustrating over a 13 hour flight. foot rest either hampers foot room under seat (when down) or digs into shins (when up.) There is NO comfortable seat position with that footrest. Every Economy passenger would be much better served if the footrests were completely removed."
Pros: "Nothing important"
Cons: "Nothing extra ordinary"
Pros: "Onboarding, crew attention, lounge access"
Cons: "Food was even better in Turkish Airlines before."
Pros: "The food"
Cons: "That the anytime snacks that was offered was not available for passengers"
Pros: "Staff courtsey"
Cons: "Some of the food"
Pros: "The included meal/drinks is always a bonus on these shorter flights and makes a difference."
Cons: "I had a pillow of my own and so it didn't matter too much, but I noticed the lack of a pillow on this early morning flight."
Pros: "Professional and helpful crew, clean airplane."
Cons: "Flights was late, no information was given as to when the flight would board or the reason the flight was late."
Cons: "poor customer service and lack of speaking english made the trip very challenging. I don't think i will travel with Turkish air again."
Pros: "Friendly attendants, newer plane with comforts seats even in economy. Great food and amenities."
Cons: "Smelly passengers with body odor. Screaming, crying children that poo every couple of hours. A/C WAS INCONSISTANT drspite several complaints to cabin attendants."
Pros: "Space inside the plane. There were empty seats that increased the comfort."
Cons: "Lack of courtesy inside the airport and in the plane. Countless passport checkups, poor communication during the flight."
Cons: "Just as bad as it was from Rome to Istanbul"
Pros: "Cost / value, part of Star alliance group, nice lounge at Istanbul. Decent food, drink and entertainment on board."
Cons: "Boarding a bit of a zoo. Long lines at passport control."
Pros: "The movies and the gift to the kids were good."
Cons: "The attendant should make more rounds in such a long flight."
Pros: "Boarding was tedious with like 6 checks of your passport but being safe is never a bad thing. No cost alcohol is always a plus and the food was good. Staff was super nice and accommodating."
Cons: "I intentionally chose an empty row but people kept shuffling. so many folks were standing blocking aisles. I think staff could do a better job to prevent that."
Pros: "Turkish delights on-board"
Cons: "Chaos at the Istanbul terminal. Connecting flight was literally a mile away. We had to run through the entire terminal only to miss our connection. No help/information from the airline. They made us walk even more to get us transferred to hotel for a night. Their crew repeatedly lied about how to get new boarding passes as they were busy and didn't want to do it for us. Sent us to another transfer desk. No veg. food option even after making a special request. They said sometimes those mistakes happen. You can't call the crew from your sit to get snacks. They make you get out of your middle sit and walk to the back of the plane to get a sandwich. The boarding process at the Istanbul airport is even more chaotic. They have their own security (after having done security at the o origin in Rome AND at the IST airport), which requires standing in an hour long line and getting profiled and judged by the airline staff."
Pros: "Really amazing except for..."
Cons: "Stewardesses did their jobs, but as far as checking on passengers at non-food and assigned drink times, they were sitting in the back drinking coffee and talking. On top of not making rounds, there was no call button to summon a stewardess. Twice, my husband who was ill had a "coughing attack" and needed a glass of water... there was nobody was available. A passenger had to go and get them from the back. Perhaps due to this being a 13 hour flight, this is not a normal situation for them, but to go three hours at a time without taking a stroll through the cabin seems unprofessional. Otherwise this airline really does amazing service! I did not realize that such airline service still existed. American ones should pay attention!"
Pros: "Food was good. Staff very friendly."
Pros: "Excellent service."
Cons: "Istanbul airport takes some getting used to."
Pros: "Attention, service, flight."
Pros: "I like the comfort of the interior, the entertainment."
Cons: "I did not quite like the food. The macaroni dish, I did not like particularly. Didn't eat it at all. Chinyere"
Pros: "The entertainment and food was excellent!"
Cons: "Waiting on the Tarmac for 1+hrs"
Cons: "The flight TK 119 (Khi - Istanbul) reached Istanbul late by half an hour. The layover at Istanbul was 1 hr 25 m. The distance to reach Gate 504 was terribly long. I had to run all that long distance to reach gate. After passing thru security checks, etc. I was completely exhausted. All that trouble to be dropped from plane on the runway and then using bus to reach terminal building and vice versa for the onward flight TK 33, was a terrible experience. The layover time and the lengthy and tiring procedure need immediate revision and rectification. Instead of comfort, passengers get high blood pressure and exhaustion. Very troublesome experience."
Pros: "Food and entertainment."
Cons: "Disorganized boarding and lower than average leg room"
Pros: "The food was great, had chance to sample some Turkish cuisine. Way better food than any meal you would get from an American-based airline. Entertainment was excellent, great variety of TV shows and movies. The flight attendants were attentive and helpful. The Batman v. Superman theme was a nice touch. Decent leg room in economy class."
Cons: "Because we fly an older model 777-300ER, there wasn't a personal a/c nozzle, so it was a tad warm on the plane. They should fix that whenever the plane goes in for maintenance."
Pros: "The service provided by the airline crew was magnificent. I enjoyed the entire flight from my departure point to the arrival point. Turkish Airline is my to go airline herein henceforth. I will implore prospective travelers to give the airline a shot (try). I can unequivocally attest that the decision to do so will not be regretted."
Pros: "Great customer satisfaction reach on time"
Cons: "Great customer satisfaction reach on time"
Pros: "Crew was nice, cordial and helpful Food was good, I wasn't asked for an optional meal in the second serving. Also there shouldn't be an 8 hour gap in between meals for pasengers in a 13 hour flight Entertainment was amazing! so many options to watch so many things."
Cons: "Flight was at 80% and I wasn't allowed to change seats. The seats were bigger, but still not enough room space for someone that's 1.85 mts.(13 hour flight was tiring) Boarding was a nightmare, it took HOURS, starting by the very unorganized control which asked more questions than the American control."
Pros: "ditto from above"
Cons: "On all the flights the food was slow but on the way back it was much worse... I selected vegetarian but on the way back there wasn't a vegetarian meal for me so they said they would put something together... when they came around with drinks I asked for water and they were 'out' then they forgot I still didn't have anything to eat or drink so after an hour I went to ask if I could have something. 20 minutes later she finally came with food and I, again, asked for water and she pointed to the tiny cup on the tray (which contains like 3oz)."
Cons: "Good flight with excellent customer service"
Pros: "Everything aboard the flight was great - roominess, comfort, punctuality, etc. Getting to the plane was another story."
Cons: "Boarding process in ISt was a zoo. Crazy check-in process, leading to a 3-flight set of stairs down to tarmac - crowded coach was hot - long (10-minute) coach ride from one end of ISt to the other - then climb a tall stair case into a 777, one of the largest aircraft around. Did it not qualify for normal direct boarding via a jetway?"
Cons: "4 HR ground hold only partially made up for with faster flight time"
Pros: "Everything other than what we wrote was fine. Seats were good, it was comfortable etc."
Cons: "When flying any flight, it's nice to have entertainment. When the entertainment doesn't work on long hall flights it's a problem and it was not working on this 13+ hour flight. Also, we dont like complaining about not having wife 36,000 feet up in the sky, but if it's offered, we would have expected the crew to be familiar with it. When we asked for help with the wifi set-up, the crew seemed to be unable to help with that and we were left with no wifi the entire flight."
Pros: "Entertainment screen was new and user friendly with many options. The food was surprisingly tasty. Accessory packet had niceties. Flight attendants were very helpful. I would consider Turkish Airlines at the top of my list on my next trip."
Cons: "The sandwich snack available at all times could have been 100% whole grain to be more healthful."
Pros: "Everything. For being Economy the flight was very comfortable. The staff was perfect. I enjoyed everything"
Pros: "The crew was very helpful with me as I come in a wheelchair."
Cons: "The quantity of few was too small. I would like more food"
Pros: "Loved the inflight camera. Last time I saw something like that, it was on an Emirates flight. Loved it."
Cons: "I was late to this flight, because my previous flight got in late. I boarded the plane and asked a flight attendant (male) to help me with a different seat. I needed to swich, as I need to have my legs lifted up otherwise the flight is really painful. I even told him I pay for any upgrades, but he said he can not do anything at the moment and he will get back to me later. He was quite rude as well. No smiling or showing much care. Well, he never got back to me. I tried to ask an other attendant ( female). She said they are out of space. She wasn't even trying to look around or try asking people at the exit to maybe switch. She just right away responded with a no, and left. Didn't even ask if she can help with anything. Later, when I got up for the bathroom, I looked at the economy plus section. There were only 10 people sitting in the approximately 50 chairs. Plenty of rooms. The food was great but I didn't have a choice as they ran out of chicken by the time they got to serve me. Some items were not available at the flight, as shown on the menu. There wasn't much English tv shows to choose from or maybe I am wrong for comparing Turkish to United or Delta. Overall I didn't have a good impression, but hey, you get what you pay for...right?"
Pros: "food was very good here, the vanity set had useful staff and the gave my three-year-old a special bag with toys etc."
Cons: "no problems"
Cons: "Always delay"
Cons: "The primume economy was out of date - compered to BA we flew from Telling Aviv to London"
Cons: "Flight cancelled and we will miss Christmas Eve Dinner"
Pros: "More room than usually, almost comfortable"
Cons: "Seats were uncomfortable for a 6'1" , 216 lb person."
Pros: "Those beautiful British accents (ok English spoken properly)"
Pros: "Especially the flight attendants took very good care of my infant. I'm very much impressed with their service."
Cons: "Unfortunately, I couldn't travel as I was told to bring the credit card used in the booking of my flight. This was not explained in the booking option. Thus I would need a refund on my flight ticket."
Pros: "Like the staff were professional and courteous"
Cons: "Food sucked! Plane looked old and IFE on plane was outdated!"
Pros: "Crew was very nice and helpful."
Pros: "exit row seating was very nice, good service and decent food."
Cons: "entertainment screens were small and did not work for the majority of the flight"
Pros: "The communication of information for the flight by the flight attendants before boarding. Our flight was delayed by 1hour because of bad weather condition in London and the cruise communicated very well about it."
Cons: "I wish there was some entertainment available on this type of short flight."
Pros: "Crew was professional and good, as usual. Plane was clean and as comfortable as economy class can be."
Cons: "I guess a hazard of being toward the back, but they were running out of food choices. It was still pretty good. Also, my entertainment screen was working only so-so."
Pros: "The boarding process was smooth and the crew was amazing. Not only the pilot kept us informed but also the crew was outstanding, very helpful and hardworking."
Cons: "The entertainment system failed as soon as we departed. They reset it for the entire plane but it didn't work for some passengers. Fortunately, mine worked well but I would not have survived such a long flight without the entertainment offered, so I can only imagine how painful it was for those affected. I know this, in hindsight, is a silly problem, but when flying it's important to have options, especially for an 11-hour flight. The crew handled it fantastically, by the way."
Pros: "That the British Airways trip was over."
Cons: "Undue delay, but most especially that the airline's services portrays a belief that passengers travelling round-trip to Africa do not deserve the same service as those travelling between Europe and the U.S., especially for the fare being charged for the shorter distance."
Pros: "Crew did a nice job. Enjoyed Best of British movies. Food was not great but was OK."
Cons: "Space around seating was substandard. If person in front reclines their seat, then you are trapped for the duration of the flight. Would be good if passengers were requested to put their chair backs forward during meal time."
Pros: "Short flight; no problems."
Pros: "The middle seat was empty. Handed out drinks regularly."
Cons: "Really long gap between the main meal and the snack. I was hungry enough my stomach was growling. General boarding was mayhem. On the way to London, we boarded back to front. Fewer available movies than on United."
Pros: "The food was delicious and the meals spaced reasonably. The movie selection was very extensive. The crew was readily available for most issues that cropped up."
Cons: "An elderly disabled passenger was allowed to seat in closed off seating and store her canes under her seat causing them to jut out into the aisle. As she required a wheelchair to get on and off the plane they should have reseated her somewhere with more leg room and easier access to the restrooms"
Pros: "Food and entertainment was good."
Cons: "Most of the flight attendants were nice. However, on one flight a couple of them were rude. One made a comment "you are making their job hard". I was sitting across the aisle from my mother who is 80 years old and was getting her entertainment set up since she is technically challenged. I told him that I didn't mean to make his job hard. After that, he then smiled regularly to make up for the comment. Also, one of the flights we had to buy coffee, water, or anything other non-alcohol beverage we wanted to drink. Not sure why on one flight we didn't get free beverage service when all of the other BA flights provided it."
Cons: "Crew unable to control students passengers who are noisy, w/c made our travel uncomfortable"
Pros: "Food was excellent"
Pros: "Food was excellent"
Cons: "We are eligible for Flight Compensation Regulation 261/2004 is a regulation in EU law for flights > 4 hours."
Pros: "The entertainment was about all that was good"
Cons: "Boarding was chaotic Seats were uncomfortable and very dirty Cabin crew was short staffed Food was the worst I've ever had on BA and they ran out of chicken before getting half the plane fed. Cabin crew that was there was rude to passengers to the point some just ignored the cabin crew. Only served drinks 3 times on a 9 hour flight I've flown BA multiple times and this was by far the worst flight I've ever had with BA. Very disappointed they have gone downhill so much"
Pros: "The updates"
Cons: "Paid extra for seats that I did not get"
Pros: "I was at least able to upgrade and get an aisle seat"
Cons: "The cabin crew was just bad. The flight attendant assigned to our area, World Traveler Plus, would forget orders, not bring enough servings. Did not accommodate at all. I will not fly BA again."
Cons: "I will continue traveling with this airline .,"
Cons: "We didn't make this flight"
Cons: "Older plane, terrible tv compared to other airlines. Food was mediocre"
Pros: "Courtesy, professionalism, cleanliness."
Cons: "Plane was extremelly cold.Came back with bronchitis, missed day of work.Attendent claimed they do not have blankets, but at least came later one with one. Seat could have been broken was uncomfortabe sit on,"
Cons: "Good friendly cabin crew"
Pros: "Boarding was quick and the crew was good. Left and arrived on time."
Cons: "If you want decent food in economy, you must pay for it. No outlets or USB outlets to charge devices even though most Boeing 777 for other airlines have them. No games, must be in World Travellers Plus. With four classes on a flight, economy or World Traveller just feels neglected. No wifi. Maybe this is just the service for LHR-IAH."
Pros: "Good choice of entertainment"
Cons: "It was difficult to get out of the seat when seat in front was reclined."
Cons: "Food was ok"
Cons: "Online check in was not available, despite 24 hour checkin being advertised. Expect your seat preferences to be limited unless you pay $35-$85 per flight to pick your seat in advance."
Cons: "Boarding was a bit chaotic."
Pros: "Crew helpfulness, food bit better than flying from houston to london"
Cons: "Old plane, uncomfortable, old screen, even though ba offers great selection of movies etc, i can't barely see a thing on old screen. I flew from london to houston last year same day of week & time; they actually had new dreamliner this route; I don't understand why they replaced with old plane. :( disappointing."
Pros: "No complaints with anything, very average."
Cons: "Flight overbooked, but compensated for that."
Cons: "Seats to cramped"
Pros: "we landed"
Cons: "flight had a two hours delay flight attendants were rude and obnoxious will never fly on british airways ever again they shouldnt be allowed to drive people let alone fly them london is just fog and ugly faces british airways' customer service is the equivalent of wisdom teeth: they exist but no one seems to know why they should delete their airline altogether"
Pros: "I liked all of the entertainment options and the food was quite good for an airplane. I also liked that I had a free seat next to me for more room."
Cons: "There's never enough legroom and I always wish there was a way to remove the headrest since it sometimes really bothers my neck since there are only so many ways it can bend. For taller people, it sometimes makes your head bend forward when you need to rest it back further."
Pros: "Crew, food and entertainment were excellent."
Cons: "Flight was 2 hours late due to weather (not airline's fault) and technical problems (airline's fault), causing a missed connection in the London to Houston connection. BA gave excellent support in this difficulty but it was next day for a connection, changing plans for others at home and making it difficult at their end (hotel and pet boarding reservations). There were noisy babies the whole trip--not airline's fault but does make an uncomfortable and long trip even worse. The flight was full, so it's 10 hours in a sardine can--and they wonder why people hate flying now. Hate flying and only do it when necessary (longing for the good old days when flying was comfortable and fun)."
Pros: "Able to stretch out with empty seats and don't feel so much like a sardine in a can. When it's full, like the flight from Houston to London, it's misery and I remember why I hate flying. Flight left on time and arrived a little early. Crew were very friendly and professional."
Cons: "The food make me literally sick. I had the chicken curry and soon and soon after had vomiting and diarrreha. On the way back there was massive amount of turbulence. They completely ran out of diet sofa and the flight crew was rude and abrasive."
Pros: "Seats were spacious, they greeted travelers with champagne, flight attendants were very friendly and helpful."
Cons: "Wheelchair service, l requested was extremely disorganized l nearly missed my flight. In the end chair pusher expected tip to bring you to the closing gate. Wajid"
Pros: "Plane was comfortable and departed on schedule."
Cons: "Difficult to find where to catch this flight. Gate not printed on boarding pass. BA changed our seats without informing us."
Cons: "Our connecting flight was missed because of a late arriving plane. No real concern from British Airways in my opinion. We should have made it home at 6:50pm and didn't arrive until 2am and without 3 out of 4 checked bags. And we are being told the bags weren't scanned. How is this possible? So not only are we exhausted from all the delays. Now we have to worry if our bags will turn up. I'm so disappointed in the unorganization of this whole ordeal."
Pros: "Boarding was prompt. Crew was friendly yet professional and courteous. Seats were comfortable."
Cons: "Choice of entertainment seemed limited, especially in other languages sch as Hindi. Food was alright."
Pros: "The crew and the flight went smooth"
Cons: "The food was terrible... My foodt from london to houston was also terrible."
Pros: "Average crew. The seat became comfortable after complaining that the one I requested was not noted on passenger request or should I say begging for the request."
Cons: "Listen to the passenger."
Pros: "Boarding was quick"
Cons: "Power in the airplane to charge phones. A form of entertainment would have been nice"
Pros: "Crew was ok. The basics. No issues."
Cons: "WiFi and better entertainment"
Pros: "Only thing that was good was tail wind."
Cons: "The plane was so small and tight. And they sat me next to 260lbs x football player in this tiny plane. Not really your fault but a plane that size is just too small esp when your neighbor is double your size."
Cons: "Overall terrible experience, flight attendant was extremely rude when i asked if they were offering sparkiling wine. Flight was delayed due to overbooking on american. Turbulence was horrible the entire flight. The in flight entertainment was unavailable for some reason."
Cons: "I could not get the Wi-Fi to work even though I paid for 24 hours of it there was a different Wi-Fi Carrier on this flight than the flight from Munich to Philadelphia, he did not recognize me and even the free shows I could not get to work it had 3 different site said it told me the log in to in none of them work on my cell."
Pros: "On time"
Pros: "Once aboard, LATAM is actually quite impressive. The logistical part of the company is horrendous, but the service onboard is exemplar."
Cons: "LATAM changed my itinerary without my authorization and despite my clear verbal directions to NOT change it. The airline took directions from a corrupt official with the Colombian immigration office and cancelled my return flights. I was forced to purchase an additional ticket, travel on and separate flight from my wife and children. I then had to spend several hours waiting to resolve the case in person. The customer service at LATAM is a joke. If I'd received this treatment in the United States, I would have filed a lawsuit for their infringement on my rights and collaboration with the discriminatory practices of the Colombian immigration office in Bogota."
Pros: "Flight was smooth"
Cons: "This was my final connection from a long flight, we did a line to check in and get our boarding passes, when we got to the gate I found out I didn’t have a seat number asigned but husband did, they gave me one there but of course it was not next to my husband, it was the last seat available at the end next to restroom. The smell coming out from the it was so disgusting even before th first person went in, they should do something to improve the cleaness in the restroom between flights. It would probably take them 30 more minutes to do so, and I would not mind waiting for it even if this was my final flight after 15+ hours."
Cons: "The turbulence st the end made me puke."
Pros: "Being able to check flight progress while in the air."
Cons: "We did not appreciate the game of needing to pay for seat selection after having already paid for tickets. We were not provided with TSA-PRE despite providing our known traveler numbers in advance. Boarding selection protocol seemed opaque, complex, and geared towards inviting us to pay extra for priority boarding. Before boarding the plane, we were not able to find out whether any food would be served and the extent of what might be provided. After getting on board, we were offered the chance to buy food. The complementary food was a cookie and a few ounces of soda or juice. Movies were available, but not headphones for listening to them. Leg space under the seat in front of us was reduced to make room for life vests."
Pros: "Bad bad"
Cons: "Bad bad"
Pros: "It was a good flight"
Cons: "Delayed, old aircraft, no food, no entertainment"
Pros: "Not much, the flight attendants were fine"
Cons: "They boarded the plane for the ‘on-time departure’ scam, then proceeded to do maintenance for 30 minutes, then when you think your on your way we wait another 15 minutes for takeoff. We spent more time sitting still than we did in motion. Horrible."
Cons: "Delayed 2hrs"
Cons: "The flight was delayed and my luggage is coming in the later flight. I need some form of consolation for this pathetic service."
Pros: "Everything about the flight"
Cons: "I'm not a large man. I shouldn't need to fold my arms to keep from bumping into and intruding on my neighbors."
Pros: "Timely and comfortable flight!"
Cons: "Missed flight"
Cons: "No tv. Small aircraft."
Pros: "Flight was delayed. No food offered."
Cons: "Flight delayed"
Cons: "Boarding was delayed 30 minutes, with no explanation. Upon arrival, another airplane was in our gate, resulting in an additional 30 minute wait, buckled in my seat on the tarmac."
Pros: "It was a small plane so I didn't expect much. The attendants were a little disconnected for it being a three hour flight."
Pros: "Seats were better padded than that of the previous flight. There was sufficient leg room for a short flight. Seats actually allowed for passengers to adjust back of seats."
Cons: "Space is very limited between neighborning seats."
Cons: "When the flight was on time, we learned it was overbooked. Agents stated that if people would not willingly accept their offer to fly at a later time random people would be denied boarding. This was a stressful element as there was no other flight that could make me arrive on time. Plus, threatening to deny boarding to paying customers for airline related overbooking does not seem like a fair or good business practice. Then there were mechanical issue with the plane. After waiting over an hour for repairs they realized they needed a new air craft. This further delayed the flight. Not only was the flight extremely delayed at this pint but throughout the waiting time we were given very little information and were constantly told they couldn't give us an approximate time of departure. This was extremely rude and makes the experience of dealing with a delay even worse. I would suggest giving us more information about what is happening. Saying we don't know when the flight will leave is just unacceptable. To make matters even worse after we were finally boarded we had to wait an additional 40 minutes sitting inside the plane while they boarded refreshments! I know there are delays in flights but this same thing happened to my flight on my way to Paris and it caused me to miss my international connection and had to be re-routed."
Cons: "Average airline compared to Singapore & MZ airlines"
Pros: "Staff was friendly"
Cons: "Cabin was cold and no blankets available."
Pros: "Everythinf was great, First time flying with them and I would do it again."
Pros: "Nothing exceptional"
Cons: "Change fees are ludicrous. Also flight was late."
Pros: "Everything, it was my first time flying and I actually really enjoyed it! I'd be looking Forward to flying with this airline again!"
Pros: "I was traveling with a pet and they were very kind and helpful to me."
Pros: "The seats in this flight were quite roomy."
Cons: "Delayed and canceled flights with no apologies or explanations, rude crews who scoffed at complaints or requests of other passengers, lost baggage that took hours to recover, again without apology....I would rather pay a bit more than fly with American again, at least until these memories fade a bit."
Cons: "Carry On : crew did not help me find a spot for my carrying on. An older man actually found me a spot It was on this leg ( not the La Guardia to Chatlotte ) that the food tray kept opening after trying to close them ( old latches ) US airlines flight attendants don't understand how to talk to travellers . Asian airlines have excellent flight attendants"
Cons: "When I booked my flight, I used Kayac like I always have in the past. To begin with, I selected several flights that were listed, only to have it tell me that this flight is no longer offered, which I assume is engineered to get me to select a more expensive flight. Once I finally found a flight that was still available, I selected it and began the process of providing information and selecting seat assignments. On 2 of the 4 legs of the round trip, there were no more seats available except for upgrade seats, which resulted in an extra $100.00+ in charges. Then when I finished the transaction, I noticed an extra $200.00 charge added. End result was that I ended up paying over double what I would normally pay for this same round trip that I have made many many times. I feel, no I know, that some customer relations person will look at this comment and reply with a pre-generated response apologizing and hoping I have a better experience in the future and thank me for using Kayac. Big companies like yours look at one customer as no big deal. I'm a Physician and have the ability to reach out to multitudes. I'm going to make it my mission in life to reach out to as many people as I can through word of mouth, signs in my office, Internet and social media to let them know about the deplorable practices of your company."
Cons: "Paying extra for seating"
Cons: "This is a tiny plane and without warning they wouldn't let me carry on my carry on bag which would have fit just fine...it fit in their luggage test."
Cons: "The people were rude and made us stay on the plane an hour and a half after we landed."
Pros: "Other passengers trying to make light of hectic situation."
Cons: "Delayed because crew was not able to get to the gate in time. Once they arrived they got things moving but passengers were already flustered and the airline stewards also seemed flustered, their attempts and multiple announcements to move people faster did not help and actually made things move slower..."
Pros: "I was in group 2"
Cons: "30 min delay+ poor service+ uncomfortable seats"
Pros: "I arrived at the airport and the guy wouldn't let me board my flight so I lost my money. Im a new person that just started flying. I did like this Carrier but as of yesterday I'd rather use Delta for now on. So im still at home and didnt get a chance to make it to work."
Pros: "It was excelle thanks to you"
Pros: "My flight arrived a few minutes late but they made sure I made the connection."
Cons: "Personal very rude no manners to answer Questions or direct people."
Pros: "Flight was on time."
Cons: "When I bought the ticket, checked bags were included in the price. When I got to the counter, they said no and I paid $80, which was more than the flight for two cost. When I tried to use my frequent flyer account to pay for the bags, they said I couldn’t, although I had over $200 in credit. Very bad service! Very bad!"
Cons: "Don’t delay flights that messed my return"
Cons: "Flight was delayed. Took a long time to board."
Cons: "Seats don’t recline at all and wasn’t even offered water on a close to 3 hour flight. Bare bones service to be sure."
Cons: "Information,connection,airline staff,customer service, Ivan go on forever"
Pros: "The flight went as expected. there were no surprises."
Pros: "What I liked was smooth flight. And the fleece blanket."
Cons: "Crew was not even visible in all that time. No water offered, no concern for passenger comfort. Food was skimpy and packaged, no clues what we were eating. Seats were tiniest and least comfortable ever! Difficult to get up from and get out from window seat."
Pros: "friendly crew"
Cons: "more leg room"
Pros: "The crew was really lovely. They handled a socially challenged passenger with a lot more patience than she probably deserved."
Cons: "I know it's probably not legal to throw passengers out of a moving plane, but I think the flight would have been a lot better without that disruptive lady making multiple scenes. I don't understand how people who behave that way are capable of travel in the first place"
Cons: "Good connection in Madrid and nice flight to Malaga. It was a long walk to get to the connection"
Pros: "the plane was clean and in excellent condition. crew was very professional and courteous. food ok Entertainment and screen quality very good."
Cons: "seats could be improved but overall not so uncomfortable"
Pros: "It was IBERIA Flight: -Seating was good--very nice reclining seats. -Flight left and arrived on time.."
Cons: "It was IBERIA Flight: -Video remote did not work well and the touch screen did not work well. -There was no vegetarian option for food--and food was not that good. -There was a check in for Business class but then for actual boarding there was only 1 line and it took almost 30 minutes to Board and we waited in long line. -Maybe the crew did not understand English so well. Thank you for listening."
Pros: "Mucha organización en el vuelvo y muy buena atención por parte del equipo."
Cons: "The flight to Madrid from Porto left so late I missed my connecting flight to Bilbao and I so I took a bus to my destination."
Pros: "Excellent flight, timely"
Pros: "It was a very busy due to the fact that we,left 40imutes late and Iberia was also late when we left Madrid but they took care of me to make sure I did not miss the connecting flight"
Cons: "The food could be better"
Cons: "Crew couldn't say if there was or was not meat in the meals."
Cons: "The whole experience of missing my connecting flight due to Iberia's delay. When we deplaned they gave us Express Connection envelopes and told us to run to our gate - 21 minutes away, a passport and a security checkpoint along the way... this is after a red eye... facing an 11 hour delay before my next flight and a voucher to McDonald's - really????"
Pros: "Entertainment programs were the only positive"
Cons: "uncomfortable and cramp seats very low quality food Alcohol had to be purchased! Are you serious? This is an international flight!!!"
Pros: "First flight ever where water or coffee we’re not offered. Good cart came out. Nothing offered. 3 attendants? To do what??"
Cons: "No beverage or food offered"
Cons: "My checked baggage was not trasnferred and did not arrive in Chicago."
Cons: "No WiFi on a 10 hour flight!"
Cons: "Missed connection due to Iberia. Rerouted to JFK after overnight delay and had to transfer to Newark. Upon arrival at Newark, which we had to arrange, we were notified that the flight was changed back to JFK. Turned a 12 hour travel day into 36. Horrid experience."
Pros: "They took invalid information from my travel records which resulted in my passport from 2006 being on my ticket for 2017. Aside from not helping me getting on the plane, and or another connection, they proceeded to tell me after the fiasco that they are in no way elligble to refund anyone and are a 3rd party, therefore not liable. $700 and its not there fault. They just pushed all the paperwork"
Cons: "The fact that no one in this company is liable or helpful in tge slightest after they have your money"
Cons: "the employees at the airport were rude (flight attendants were great) & the airline changed our gate twice in the 20 minutes before the flight. everyone on the connection in from London had to run to the new gate, only to have to wait in line for a bus. completely ridiculous."
Cons: "In Chicago, again my carryon things and person were extensively searched, to the point that the explosives expert was called to examine my shoes and cell phone!! If anyone would have been trying to get away with something, they were certainly able to with the time and energy wasted on me as I was only anxious to get home to see my grandchildren!!"
Cons: "It was hard to find where to go in the Madrid airport.and arrived only just in time to the check in. I was singled out before getting on the plane to be frisked, etc. One said there was something written on my boarding passes that was an alert. I am a 64 year old woman traveling alone....no plans for anything bad to be sure!"
Cons: "Missed my flight while waiting on a wheelchair. The lady was rude and yelling at customers because she didn't have what she needed to do her job."
Pros: "Crew was very nice"
Cons: "Flight delayed for 3 hours. No apologies. Nothing. Interesting thing: NYC to Madrid, 3 hours late, missed connection, no apologies., nothing One week later: Madrid to NYC: 3 hours late, no apologies, nothing. IBERIA AIRLINES: Never again!"
Pros: "Clean plane, pleasant staff, excellent movie selection. food better than most."
Pros: "Cabin crew did reseat a passenger when there were two tallish men in same row."
Cons: "The seat on the LGW to MAD leg of my journey was very painful and uncomfortable. Seat pitch was very short. I have never seen such close seats in 45 years of flying including bargain airlines let alone more pricey higher quality airlines like British. Iberia was supposed to be an extension of British. When I arrived at MAD I went to the Iberia desk and tried to make an upgrade to their "business" class which was not up to the level of British's Premium Economy. At the Iberia desk at MAD, or online, or on the phone to upgrade the short leg of my return trip without raising cost of my whole round trip from USD $1250 to over USD $4000! years.This was RETURN part of my journey! Also was not able to choose seats ahead of time at MAD when I landed, online, or on the phone. British also said that I could not upgrade just the first (MAD to LGW) leg of my return journey. I would have to upgrade the LGW to TPA also. It is critical to me that I can physically fit into the space between my seat and the one in front. Emergency evacuation would be very difficult for all pax with the short seat pitch. My having to sit sideways with my legs in the aisle would make it more difficult for other pax to to evacuate in an emergency. Since I need a wheel chair I can no longer request the exit row as I have done for 45 years. British should be aware that bad experiences with partner airlines tarnishes their reputation. As a premier airline British should pressure partner airlines to maintain seat pitch at no less than 32 inches which is still tight for many people. Since not all partners have equivalent classes of fares, British should allow mixed classes. For example on a TPA to MAD round trip journey, it should be possible for the transatlantic legs to be at Premium Economy prices, and the short legs LHR or LGW to MAD at business class prices. Feel free to contact me."
Cons: "Connecting flight by the same airline put us only 10 mil late. The plane was still at the gate, but they did not let 15+ of us on board and left. We had to wait for 2 hours at a very unfriendly customer service to get placed on another flight."
Pros: "Entertainment choices were ok."
Cons: "no leg room."
Pros: "The flight on time. Clean nice."
Cons: "Iberia's only thing is that airplanes don't have enough leg space"
Pros: "Always great service on Iberia."
Cons: "My only complaint, and it's frequently the case with Iberia, is that the cabin is always very cold. Thanks for the blankets, though!"
Pros: "The seat was comfortable."
Cons: "All snacks and beverages appeared to be at cost. No in-flight entertainment. My traveling companion's luggage was never delivered to our destination and really made for a less enjoyable trip (since she had to purchase everything anew, as well as having to repeatedly contact the airline to check on the bag - receiving multiple inaccurate stories as to what happened). It makes me far less likely to fly or recommend this airline again. Luggage tracking should be a very simple process."
Pros: "Wide bodied aircraft"
Cons: "No free drinks or snacks"
Cons: "No space between seats, myknees barely fit. Fortunately no one was next to me. No complimentary drinks at all, not even water"
Pros: "Quick, comfortable flight. Lovely crew."
Cons: "Food and beverage only available for purchase, nothing complimentary. No entertainment."
Cons: "NO HUBO ENTRETENIMIENTO, EL AVION NO LO TENIA. EL PASAJE SE SENTIA INTRANQUILO . Y ESO HACE QUEEL VIAJE RESULTE MUY MOLESTO. ALICIA"
Cons: "I am filing a complaint for my recent flight from Madrid to Chicago, IL on 2/26/17. During my flight, a five year old sat in front of me who was disruptive throughout the whole 9 hour flight. He was yelling and slamming on his tray table nonstop. This made it hard to sleep or relax on the flight. He was disruptive to everyone in the whole cabin. I tried to be patient, as it was a child, but when the child started climbing the seats of the row and kicking his legs in the aisle, I had to act. Not only was the child a hazard to the well being of the passengers of the flight, but he could have hurt himself. His parents did not seem to act on his behavior and did not speak my language so I was forced to approach the flight attendant in my cabin. I told the attendant, “N. Cara” as her name tag stated, how concerned I was with the child’s safety and how he was disrupting the flight experience of all the passengers on the flight. She was disgruntled as I was the third passenger to approach her. Instead of acting on the situation, she scolded me. In a rude and derogatory tone, she yelled at me claiming she couldn’t do anything and I should just move to a different seat. She yelled so loud she attracted the attention of all the passengers around. I am shocked and disappointed with the treatment and customer service I received from the crew on this flight. Furthermore, I recommend that the airline should ensure that their employees are competent enough to deal with situations where passenger’s safety are at risk. The fact that the crew member did not attempt to approach the child’s mother or address the situation at all was appalling. It should not be the customer’s responsibility to address disturbances or safety precautions on a flight. I do not think I was treated well on this flight and I am very unhappy with the services I received and paid a great amount of money for. I believe I should be compensated for the mistreatment I endured. This may have been the worst flight I have ever had and I do not plan on choosing Iberia Airlines ever again due to this experience."
Pros: "Crew was friendly and service was great. Food good and had a great selection of movies. Thanks."
Pros: "I liked the cabin crew, Iberia has the most beautiful bears on board! So handsome guys on beard!!!!!!!"
Cons: "Chair design very uncomfortable. Food was for sale - I find that really cheap. It's a two-hour flight. Drinks and snacks should be part of the package."
Pros: "The staff were extremely friendly and courteous. The flight was very smooth."
Pros: "Crew was courteous and friendly. They provide great customer service."
Cons: "Food choices limited. Entertainment limited. Seats are very tight. Not very comfortable."
Pros: "Most all aspects were excellent"
Cons: "The main food serving was OK. The light serving was not. It was a thin slice of turkey ham inside a piece of bread. Also no small snacks available during the flight. The WiFi is a great idea however it did not work for me. It is a good thing I only paid for the 4.99 euro option."