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Business class should have free wi-fi. Food was horrible

Will never fly American Airlines business class again. Medicore service and very old aircraft.

Rude Iberia security crew at the Madrid terminal. No Iberia officials to be found to redress complaints at the gate. No supervisors. Nothing for processing upgrades at the gate Iberia app did not work to let me upgrade my options to higher classes. No water was offered on a hot day in Madrid. Madrid airport air conditioning was so weak that people were sweating. Never book on any airlines that codeshare with Iberia.

Do not use KAYAK or Finair for future travel. Unless you purchase the tickets directly from the airline, you were going to have a difficult time checking in. Kayak canceled my flights twice and ended up causing great difficulty in me getting back from Europe because they double sold my tickets between American Airlines and Finair. The event caused significant delays and led to me having to rebook my flights.

The entertainment system did not work. And we waited 45 minutes in our seats after we landed before we got to the gate

It was a pleasure definitely going with Iberia on my future travels

It was listed on my ticket as Finnair but there was no indication that the flight was Finnair. In fact the number was even different. There were no employees there until exactly 2 hours before so we had to wait in line at Iberia and hope

Flight ok, but me and other two passengers didn’t have connection with the entertainment in our seats. So, no movies, no games, no music… for 9 hours. The crew just told us that there’s nothing they can do but I noticed during the flight that there were empty seats, so they could have offered to us to change seats. Customer service could be better.

In-flight entertainment was. It working for the entire 12 hour flight! Unbelievable! At least provide free wi-fi so people could use their phones.

Check in was awful. Missed our flight because we waited to check our bags for over an hour. Only one or two agents available. Plan on 3+ hours if you fly out of Madrid. Won't use this airline again.

I feel like the boarding process could be a little better. But the staff and everyone does a really great job.

Flight was good. Would be great if we had free WiFi

Flight was late, and not sure why. The business class lounge in Porto is not proprietary to TAP, and is really substandard, almost as bad as "The Lounge" in Boston. It was a D, which is better than the F experience in Bostonm where we left "The Lounge" for a better experience in the terminal. It had better food (an extremely low bar), ok beverages, and wasn't as crowded as the Boston one, but no restrooms. To use one, you had to leave and go downstairs. There's no down escalator, and the elevator might be able to crowd 4 people. Otherwise, you're carying your bags down the stairs. I hope the Lisbon club is better, but for TAP to provide this in the 2nd largest city in the home country is disappointing. They put out an announcement to proceed immediately to the gate, but there was no plane and few seats. from the lounge, 8 people with bags waited in line for the single tiny elevator. After almost an hour of standing, we finally boarded. TAP, at least on this plane, doesn't offer a welcome drink to business class passengers. Having said that, the crew was very friendly and accomodating. We landed about an hour late and then were told we were going to be on the runway for at least a half hour because no gate was available. So, bottom line, D- for pre boarding, A for flight attendents, B + for business class food, and Incomplete for post landing.

Special meal AVML was terrible Move selections were mediocre No Wi-Fi offered

Overall ok experience as couple feedback: for improvement: 1. The vegetarian food was less and ran out, so many of us didn’t get it. Not all the crew member were polite and could be more hospitable.

Better leg room than expected in economy. Nice crew. Adequate bathrooms. Seat cushions a little thin, but recline well and have adjustable headrests. Best value. Liked having nonstop from ORD to Lisbon.

Delayed departure Madrid to Lisboa and my luggage no arrived

TAP boarding gate agents singled out Group A line to gate check all carry on bags …. Supposedly because of lack on bin space. BUT ALL OTHERS WERE PERMITTED WITH CARRY ON BAGS. Additionally so many passengers entering the plane after us were permitted carry on bags. And when the plane was fully loaded, there was a number of open spaces in the overhead bins. I WILL SEARCH OTHER OPTIONS BEFORE FLYING TAP AGAIN

The flight from MAD to LIS was absolutely horrible since they didn't allow me to board the flight I had paid for. It turns out TAP has a rule hidden deep in their terms of services that if I miss any of the flights in my multi-city plan they will automatically cancel all the remaining flights. I don't know if this is unique to TAP or common practice, but it seems quite ridiculous that I pay for a flight plan and due to unforeseen circumstances miss one leg of that plan that all remaining plan flights be terminated.

Great airline, new, comfortable and quiet planes. Plenty of leg room and state of the art entertainment system. The big downside is the connection in Lisbon. The airport is small and a bus is needed from the plane to the terminal. Is a mess, takes a lot of time, nobody gives an explanation, boarding zones are not honored, etc.

boarding sucked they lost my bag never flying Iberia again

Overall good, but it would be better more movies and tv shows options

I had the best flight crew I have ever experienced in all my years flying with AA. I would specially like to thank Till Tatum/96038 for her kindness professionalism and outstanding service! My son turned 8 years old one day before our flight and she went out of her way to make him feel so special. We will never forget this flight! The whole crew made a special card for Frankie’s bday and it really touched our hearts. He will never forget it and neither will we! Thank you with all our hearts! We hope to be on more flights with Till Tatum and this amazing crew.

The middles seats on the 777 airplane are very small. I am only five feet tall and my knees were touching the seat in front of me and the is no leg room if you have a person item under the seat. The food was horrible, spicy sauces, tasteless bread, and wilted/brown lettuce. Keep it simple. The staff was mediocre., one minute loud and chastising, and the other friendly. We liked how clear and easy to understand the entry process in to the US was.

Everything was fine except the end of the flight. We spent more than an hour circling around Miami due to weather conditions. That was not good.

I miss my flight and they could not rebook me that day because the other flight was full, and for the next day I had to pay a whole new fee again which I think is unprofessional

Flight was delayed bc of mechanical issue. New plane had different configuration so some seats had to be switched. They called all passengers who needed new boarding cards. They did not call us so we thought our seats were the same and fine. When we boarded they informed us our receipts had changed and we are now all sitting separate and in the back row. Both my daughters had meltdowns and started to cry and once we got on the flight, we figured out how we could sit closer to each other, but this was very upsetting.

Terrible. Extremely expensive. Monitor wasn’t working the whole flight 11 hrs and American didn’t offer anything. Change of seats, wifi etc. I’m expecting q compensation from the airline

I wish that we wouldn't have to go through TSA again on connecting flights.

My baggage went to Dallas and not to Philadelphia. Do I need to add anything else?

Over 3 hours and 25 mins delay, entertainment screen froze on me for more than half the flight

they couldn’t not serve coffee or tea as the water that was boarded was not potable. the veggie food was lousy. tasted very sweet. there was a crying kid a few rows ahead. what about the difficulty caused to other passengers because the kid was crying so much. parents should know their kids better and not travel. it was a very difficult situation. would not recommend this airline next time.

the internet connection was poor. and the change of time

Excellent crew, food and service. Boarding via bus is always a pain but overall really good

The plane needs upgrading, the seats are uncomfortable, we are a family of three and they split us and did nothing to group us together, and the food is horrible compared to other airlines bu

Boarding was odd. Gates switched and had to take a bus to the plane. Luggage got lost. Still waiting on one bag. Flight itself was very nice!

Horrible see last review they lost my bag had to sprint to gate no inflight wifi

Mediocre. I didntneat for more than 9h. Pregnant and diabetic. 0 care from The crew.

It was not Iberia. It was with United. It was great!!!

As compared to our beginning flight to Madrid this flight was light years better in every category! Highlights were the top notch crew, service and food. Our first experience with Iberia was at two opposite sides of the spectrum. Thank you for an excellent return flight to Chicago - O Hare!!

This flight was OK, and about as good as a long-haul economy flight gets. The Good: * I was seated in a row with my family; * There was (just) enough space in the overhead bins for our luggage; * The cabin never got too hot; * The meal and beverage service was decent, and included all-metal cutlery; * The entertainment was good; * The cabin attendants were friendly and helpful. * Immigration control at JFK was a breeze -- all we had to do was get our photos taken, and we were through! Presumably this was because Madrid shared all our information with JFK in advance, but we were out of the airport within about 10 or 15 mins of getting off the plane, which is by far the fastest I have ever got out of JFK! The Bad: * We flew economy, so of course the seats were tiny and it was very cramped; * The seats were also hard -- I had a sore butt by the end, despite using the provided cushion; * The cabin got a bit too cold at one point (although I MUCH prefer this to cabins that are too hot), and Iberia also provided a blanket.

I slept through almost all of this short flight so didn’t experience this myself, but my daughter was appalled that a older passenger in the seat behind her put her naked and extremely scary feet on the back of her armrest.

Horrible as a connecting passenger. The airport experience is horrendous in Madrid. Once on the flight everything was fine. Stop selling connecting flights through Madrid with less than 2 hrs transit time!!

The flight from Dallas to madrid was delayed for 2 to 3 hours, the flight back from Dallas to Sacramento was fine , but there were 5 gate changes within the span of 2 hours, last one was in a differny terminal. Flight and crew was okay

Old plane, sold out on snacks, just trashy seats..broken..etc

I liked the movie selection and the speed getting the luggage. I did not like the fact that for premium they did not have a personal kit with toothpaste, I travel all the time in premium economy and bussiness and althought the kit might bot be the same at least you have the smalles kit in premium economy. I did not like either that because i was in the last row of premium economy nothing made it to my seat. They run out of the food I wanted ( it is a surprise because there were only 6-7 rows. They would run out of orange jouice were thy were passing water/orange juice around, they run out of some alcohol. I am undertand running out of it but I don’t understand why mot getting kore. The service I received in row 11 was different from the service in rows 7,8…. Also the screen on my tv was broken. It did not respond to touch. So, in conclusion, if I compare my flight going to Europe with an American airline plane in premium and the one with British, British expereince was significantly much worse. This company is declining fast.

Well unfortunately our connecting was cancelled and next flight delayed. Was in airport 9 hours. Flight itself was good. I’m sure it was a FAA problem.

I noticed the crew was so much nicer and friendlier. It would be nice if British Airways would serve soft drinks during the flight

Tv didn’t work till the last hour of the flight. Staff was rude and on a couple occasions was arguing with each other. Food was possible the worst I’ve had on a flight.

Coach seats are too tight. Seem designed for small people. Food different but OK. Staff helpful.