I didn't take this flight. I changed the flight. Why am I getting surveys and notifications on flights that I change. Seems like a defect with Kayak.
Delta One is extraordinary. I fly business when somebody hires me. I just wonder why there is such a chasm between business class and the insanely inhumane and nonsensical coach. The seats are not large enough to fit even my tiny wife. We fly 10% of what we did because we don’t want to pay 5-10 k but for $400 it’s unbearable. It seems like the accountants took over and made stupid decisions. Screw in 20 extra seats and make it so unbearable that people fly 90% less. Just put the damn price up and put some proper chairs in. But business, yay.
Timing, quality of service, promptness and courtesy of the staff
It was last minute due to weather - considering - it was amazing! Good smiles, friendly staff and they were making sure we knew what was going on when and where.
delta last minute gave me a boarding pass for a different flight with no confirmation that they were changing it
The service from the flight attendants were of supreme quality. They greeted and treated everyone with a wide smile. This is totally absent nowadays. Kudos to them!!!!
Excellent flight and got us around tough weather. Only issue was seat TV did not work and crew tried to reboot.
Very large passenger too space from my own seat. Arm board couldn’t be lowered because of his size. It wads very uncomfortable trip, as the flight was full couldn’t move anywhere having back pain because of the position in which I was the entire flight.
was sitting in the jet bridge for 10 minutes in -20 degree weather waiting for my bag
Very convenient considering that is a non-stop flight, but the Aeromexico still has old model planes, so the entertainment was very poor and the space for carry-on luggage was very limited.
Update to handle the delay was very bad, crews no smiles or welcome or thanks. Don’t care attitude
It would be nice to have some low carb options in the snacks.
I was trying to take 2 one and a half hour one way trips and I experienced almost 20 delays over the course of those two trips. Only a few of them were due to weather the rest was disorganization
Crew was clearly not loving their jobs at any point of the entire trip. Flight back from Mexico, I asked if they had food for sale for the 2.5+hr flight and they did not have any. The business class trip to Mexico also had noted that the catering company forgot to load food. The last leg of trip back had a similarly unhappy crew, a broken toilet, and my seat was broken (reclining would not lock which made landing a crossfit like event). This was a bad week for AA.
No gates avail at DFW so our incoming had to wait 30 mins for a plane to push back because they Had mechanical. We boarded 90 mins delayed and then we had a mechanical. Come on American…do better. Also at my seat the tray table had not been cleaned. Floor had not been cleaned. But captain and flight Att were very picture and apologetic.
Crew was helpful and cheerful especially when they had no refreshments to work with. The plane was never serviced and had nothing but limited water and coffee onboard. For the price point, a concern of services.
Flight was smooth, quick and felt safe. The 2 delays not happening would have been better but I guess that happens in the airline industry
Flight was canceled. I asked to be rerouted to OKC and then took an Uber.
AA did not allow to board a flight because my connecting flight from DFW had been canceled. I got on another flight to another city. No service on the plane and I did not use their entertainment system.
On time on a day with lots of weather cancellations on other flights. Thank you for getting me home during a winter storm!
Delayed departure Madrid to Lisboa and my luggage no arrived
The cabin crew were curt, not with me, but observed with other passengers. They were unduly rude and it was unprovoked and when they realized they were wrong, they made no attempt to apologize for their own confusion.
I was disappointed of the crew, not friendly and attentive. Delay one way for fuel leakage and the plane is so hot. Not that great all around but I’m glad I experienced it so now know better.
Flew Business class and did not like anything, flight attendants were rude and not helpful. Food was of poor quality and I did not eat meals.
I like the price. I dislike the website where I wanted to ask questions about the unusual high prices of the luggage fees. I called the toll free number from the United States and I cannot get through. You should test your own toll free website for info and you will know what I am writing about.
Very long line at the gate, moved slowly. I had expected that boarding a flagship A330neo would be with a jetway directly at the gate, and not a long bus ride to the airplane.
The layover was only one hour and a huge line for passport control. If I didn’t cut the line and argue was every single official, I would’ve spent the night in this one. Obviously.TAP AIR people. do not take into account.this problem with their flight scheduling, which is extremely frustrating. Poor food choices, on the pasta was offered, they ran out of chicken right away. All the sodas and water poured in a tiny 70 mL cups, which is not enough to keep hydrated on the long flight. I had to ask for 34 cups at a time. Flight attendant seemed to be tired and overworked.
I am not very tall, and had a difficult time getting my carry-on placed in the overhead bin while passengers were behind me waiting to get to their seats. After struggling with the luggage, I turned it around, and left it, knowing it was not properly placed, but believing there was adequate room for it in the bin. When the flight attendant came through the cabin, she asked whose bag it was, and scolded me for not positioning it correctly. She turned it around and moved on. I thought that her approach was totally unprofessional, calling out a passenger in that manner.
Boarding we were jammed into a hot crowded bus waiting too long while another bus went in front of us. Appreciated blanket and pillow, movie available helped time pass, the food was not appealing so I had my own snacks, the flight is long, but nothing they can do about that. Staff adequate, flight good.
Great price for really nice seats and the plane and staff were great, only 5-10 minute delays!
30 minutes still don't have gate number, ask many people can't get answer.
The boarding procedure got confusing because they wanted to weigh everyone’s carry-on. Apparently mine was 3 1/2 kg over their limit. I didn’t know they had a limit. And at the check-in desk, nothing was said about this. They wanted me to check the carry-on at no charge and that would have been fine except then they told me at my connection in London I would have to go outside to baggage claim retrieve my bag, and then recheck it. In other words, they could not check it to my final destination, only to London. I told him this was unacceptable so after a few minutes of discussion, they came back and said that my bag would be OK to carry on the plane. It seems that if you have a connection then the weight is not as important. Then when I actually went to board the boarding agent said I needed a tag indicating that my bag had been weighed, even though she had just five minutes ago talked to the same person who cleared me. Lots of confusion seems like a very bad process. They need to improve this.
The crew was super friendly and helpful. The food was quite good. An overall positive experience.
the seats were bad and uncomfortable and the food was not tasty.
The crew was amazing. I appreciate the level of professionalism in the Iberia crew.
A more organized boarding experience and better food would have made the experience better.
Flight cancelled, lost a day of travel where we were trying to meet friends we couldn't meet. Iberia website is very difficult to navigate and has lots of dead links. If you do not speak Spanish it is even harder. Tried communicating on their WhatsApp and that was also close to impossible. We were told we'd be compensated 150EU's for this cancelled flight but there is no avenue towards rectifying this issue. I've had to take it up with my credit card to contest the charges and not pay for a flight that didn't happen but doubt I will ever be reimbursed for my two Ubers to the airport where we never even departed or the 150EU's we were told we would receive. I would never fly Iberia again. Clown show.
I've taken British Airways before and it has been great. On this trip to Spain and Portugal we had two BA flights. On both flights we were taken by bus from the terminal out to the plane on the tarmac. There were many older folks on these flights, and to ask people in their 70s to lug their carry-on and personal items up the long mobile staircase to the plane entrance, is very disturbing. I won't be taking British Airways in the future. Many people on these flights were very unhappy.
why can't planes be boarded from back to front?? everything was great otherwise
We flew into Barcelona and the plane was so cramped and very uncomfortable and dirty. But we flew out of Madrid and that plane was much better. Would fly Iberia again.
My touch screen at my seat wasn't working, the films BA advertised on the website for this flight were not available, and the plane was a little dated, food was good and the staff were good, just let down by the aircraft facilities.
Did not like the seating configuration at all with 2+3+2 in business class. Lacking total privacy and comfort
The flight crew was kind, flexible, and accommodating. The seats on the plane were extremely uncomfortable.
Check-in experience, for business call please provide a premium experience
Lost my luggage, ran out of food choices in business class, ground crew was completely unapologetic.
Excellent. The crew and flight were great. Checking in was easy and everyone was very helpful.
Entertainment devices on A380 need to be fixed, the seats might do with updates.
Everything. Employees offered to help me because I had to use a cane.
Check-in and boarding were great. On flight staff were rude and disrespectful. Paid for extra room and found it incredibly cramped. Bathrooms kept in poor condition. Overall negative experience.
Great seat in premium economy, great food and drinks throughout lots of in flight entertainment. 1 hour 40 min delayed flying out , 2 1/2 hour wait at passport control in tampa
