Find Cheap Flights from Madrid to London Heathrow (MAD - LHR)

Pros: N/A

Cons: Never boarded the plane. Connecting flight got delayed by 2 hrs and 57 minutes leaving from Madrid. After 2 hours of hassle, Iberia airlines was able to put me on another flight from Madrid to London to NY.

Pros: Bigger plane than I was expecting. Had I known that I would have upgraded to a better seat. I was just expecting a tiny puddle jumper so this was a nice surprise. Crew were nice, offered food/drinks but I didn't want to buy any.

Cons: The plane had inseat screens but they said that licensing agreements prevented them from offering any video, games or news selections on a 2.5hr flight. The Pilot said he would turn on the in-flight navigator but it never did work, so I'm not sure what happened there. No internet connection in their fleet yet either. Clearly, this is a first world problem and I would still fly BA. But it's also 2017 and these features aren't "new"; I remember having in-flight entertainment back in the early 2000's on Delta flights in the US, so I'm not sure why it's taking more premium airlines so long to catch up.

Pros: Food and space to seat

Cons: No wifi

Pros: It was a short flight but everyone was proper and professional, as I like!

Cons: Nothing really

Pros: Flight was on time, food was good, service was great Good entertainment

Pros: It was a short flight but everyone was proper and professional, as I like!

Cons: Nothing really

Pros: Bigger plane than I was expecting. Had I known that I would have upgraded to a better seat. I was just expecting a tiny puddle jumper so this was a nice surprise. Crew were nice, offered food/drinks but I didn't want to buy any.

Cons: The plane had inseat screens but they said that licensing agreements prevented them from offering any video, games or news selections on a 2.5hr flight. The Pilot said he would turn on the in-flight navigator but it never did work, so I'm not sure what happened there. No internet connection in their fleet yet either. Clearly, this is a first world problem and I would still fly BA. But it's also 2017 and these features aren't "new"; I remember having in-flight entertainment back in the early 2000's on Delta flights in the US, so I'm not sure why it's taking more premium airlines so long to catch up.

Pros: Pleasant and helpful crew;

Pros: One of the staff members at the gate was very courteous and kind when we were late to the counter.

Cons: At the check-in counter, there were two lines. One that showed Madrid and one for last minute flights. It appeared to be the same line where others were waiting for flights that left at the same time. We were standing in line for 25 minutes for check in before being told it was the wrong line. There was a charge even beverages, which was unexpected.

Pros: Felt room in spite of being in coach. Friendly flight attendants.

Cons: Nothing.

Pros: Flight was on time, food was good, service was great Good entertainment

Pros: British Airways rescheduled our flights. The BA website was easy to find out how to claim additional costs incurred from the rescheduled flight.

Cons: The flight was rescheduled within 18 hours of departure. We were in Spain on vacation which meant attempting to figure out how to get home with Iberia at the Madrid airport, who helped but was super agitated with us the entire time. When we asked for advice on how to proceed, as this has never happened to us before, they just kept telling us it was British Airways fault and that they had no answers for us. This took about two hours plus an additional hour back at the hotel to cancel our reservations in London and figure out how we were going to get reimbursed for the extra night at the hotel and additional costs. It would've been nice to get all of this information in an email, with the new ticket and instructions on how to claim the extra costs instead of us running around and taking time out of our vacation.

Pros: The very kind staff. The very edible food. The excellent Aircraft. Arrivals on time.

Cons: Can't think of anything.

Pros: British Airways sets the standard for great customer service...even in economy. Great food, helpful cabin crew, and help available everywhere.

Cons: Flight delayed & on a 2+ hr flight you don’t give anything free to drink. What a sorry airline. Not even human.

Pros: Ground crew very responsive to needs

Cons: non existing beverage service on a two and one half hour flight :(

Pros: shorter flight but they still offered us food, a drink, and tea. Also, shortly after the food was served a flight attended offered free newspapers.

Cons: boarding was a little odd. we had to take a bus across the tarmac and board the pane from the ground. We were not sure what entrance was closest to our sets ended up going the long way.

Pros: I have to rate British Airways as a 10 out of 10 in almost all categories...comfort of the plane, food and service, boarding, notifications, crew, etc. In particular, the long haul flight from London to Seattle everything was truly top notch!

Cons: Their baggage handlers damaged several parts on my checked-in luggage...three zipper pulls and one clasp. What are they doing with the bags? How can they damage so many things in one fell swoop? This is a good quality Atlantic suitcase. Also, on the short flights, in this case Madrid to London, they are now charging for EVERYTHING...even water and coffee. They said it was a new policy as of 1/1/2018.

Pros: Very professional, respectful and efficient people. I am impressed by their kindness, always smiling while talking to the passengers.

Pros: British Airways sets the standard for great customer service...even in economy. Great food, helpful cabin crew, and help available everywhere.