Find Cheap Flights from Madrid Barajas to London Heathrow (MAD - LHR)

Very quick and efficient boarding

The food from the "peak bakery" was awful

Nothing

That after waiting 2 hours for checking in due to airline system issues, we were told that they would book us on a later flight but gave us already late boarding passes for a flight that had left

Standard EU flight, on time

Had to buy food and the sandwiches were soggy. Wouldn't accept credit cards at first, staff tried to push cash payment until finally getting a different credit card readee that worked.

The flight delayed for 2hours. I required the blanket but it was used with lots of hairs not really hygienic. The crew was not friendly and kind of rude.

clean

online check in was difficult. flight delay (20-25 minutes) due to mechanical problems

Boarding is always a bit confusing as I stand around unsure of when to board. The crew is very courteous and professional and even on a short flight the food is great, especially the chocolate.

The entertainment was not great but it was a very short flight.

Everything

Nothing

The stewardesses were particularly helpful. I'd look to fly British Airways again when I head back to Europe.

Great crew, new aircraft, food was very good and the chicken curry with rice was excellent. Nice landing (gently and controlled) right on time!

Seating was excellent the addition 5cm in the new layout makes it much easier to board and more comfortable to sit and adjust your seating without bothering passengers around you

No complaints it was a great flight

A REAL Iberian airlines STAR was Ms. CLARA BENCORO--the Iberia counter agent (gate H22 @ Barajas) who was ABSOLUTELY amazing in re-booking me from MAD>>LHR after the French air traffic controller strike had delayed this leg of my trip past the LHR>>SAN departure time. She was SO efficient & competent in changing me to an earlier flight to London which saved this trip by getting me there well before the scheduled 15:30 departure connection to SAN. Her knowledge of all the ONE World computer reservation system interfaces was amazing, as she spent almost 30 minutes rebooking me and ensuring my luggage would catch up. As my booking was through FinnAir she had to go through THREE systems (Finn Air / BA/ AA) to get me to London on time. PLEASE recognize her customer service !!!!!!

N/A

Lots of restroom, friendly staff.

Food wasnt great. They announce that a english breakfast or omellete will be serve , but had a wrap instead. I delected tomato mozarella wrap and there nothing much in it. Mostly just a wrap. Disappointed on this. The lunch or dinner was good enough.