Find Cheap Flights from London Heathrow to Madrid Barajas (LHR - MAD)

The flight was wonderful. It's wasn't crowded and I was able to get some rest.

My luggage was left in London. I fly a lot and this has never happened to me. I was about to start a 2 week tour of europe and had to wear my plane clothes to bed and during most of the next day. I am grateful that they flew my luggage the next day and delivered it to my hotel. I would understand this happening if I had a tight connection time, but I didn't. It was actually 1.5 hours extra time since my flight came in early.

I checked my bag at the gate and the attendants were very helpful and clear on what I needed to do. Getting on the plane was a breeze and the plane was spotless. Felt like a brand new plane.

The entertaiment was fine and the crew were polite

1,The food was bad. I was unable to eat. Simple food would have worked. I chose fish but hardly ate since it tasted bad. Additionally I am allergic to diary products and was not given a chance to express this when purchasing the ticket so I arrived in Rome extremely hungry. I ate at the airport on arrival in Rome, 2, There was no toiletries bag handed out i.e toothpaste and socks to keep us warm. 3. Was surprised that the food was on sale Brussels to Rome. Abidjan to Brussels was free food then mid flight rules changed and the food was on sale on the last leg of the flight.

bad customer service. No reliable information about the flight. How someone who never took an airplane can know that you have to get a visa when going to canada. If your ticket says your last destination is us. And i did not even got a full refund for their stupid mistake. Lack of information. You guys should be more careless for your customers.

There was no entertainment. There was not much communication about the delay.

Nothing. No luggage. Trip ruined and still getting run around in day 3. Poor poor customer service or customer care. Never fly them again.

They lost my luggage and I still had a 4 hour train ride to go. My luggage made the transfer in LHR BA scanned claim checks and confirmed they had them. This was on Friday, I finally picked them up on Tuesday. They never called me, and it cost me a €70 taxi. Not happy with BA or Iberia.

I enjoyed nothing on my return flight. Unlike my journey from Madrid to London which was on British Airways

Sad to say my journey back to Spain was with Iberia not British Airways. The flight was noisy and I was disgusted to have to pay €9.10 for my snack which consisted of a dry (non-buttered) baguette with a slice of tasteless tortilla and a can of cola

I got to Madrid safely

The crew on this flight were indinfirent towards passenger especially the male crew members. When I asked help for my little bag of souvenirs it was thrown with disregard.

puntualidad y servicial

En el aeropuerto la recogida de la maleta venía con otro número de vuelo, me tocó ir a información a averiguar.

clean

online check in was difficult. flight delay (20-25 minutes) due to mechanical problems

Boarding is always a bit confusing as I stand around unsure of when to board. The crew is very courteous and professional and even on a short flight the food is great, especially the chocolate.

The entertainment was not great but it was a very short flight.

didnt remember a single thing from this flight because I was passed out from exhaustion after not being able to sleep at all on the previous flight.... this flight was run by iberia, and the seats were delightfully simple compared to the atrocity in the BA world traveller section

They are trying to optimize seats in the plane and I could barely fit in the space provided in the plane. Really unpleasant flight