Such a nice atmosphere with comfortable seats. When I have a choice it will be Alaska
They cancel my trip due to delete on my COVID test result
It was a short straightforward trip. The flight boarding and inflight was flawless. Attendant Very pleasant
Thank you for giving us new planes and plenty of storage space.
Charcuterie box was great and priced right. Staff was professional and helpful. App and communication before the flight helped make logistics easy.
Cons: "Flight was delayed by an hour"
Pros: "The crew was very friendly and there was a lot of space."
Pros: "Friendly crew"
Cons: "No screens on the plane...for a 6 hour flight. Additionally, the seats are close together."
Pros: "Good selection of movies streamed to phone"
Pros: "The crew was very attentive and caring. While I worried I wasn’t going to get a seat, the staff reassured me if you paid for a ticket, you’ll have a seat."
Pros: "Great crew, 2 drink services"
Pros: "Crew was good,,,"
Cons: "Don’t be an hr.late taking off for starters!"
Pros: "Crew was superior in service and in politeness. With a bit of humor too. Love the leg room of my exit row seat."
Pros: "The leg room is great, seats are comfortable, everyone is super nice and helpful"
Cons: "Having a seat before everyone else boards"
Pros: "Crew was considerate and prompt."
Pros: "I love being able to text while in the air (really reduces my stress when I travel for business and my family is back home). Crew was nice and boarding was easy."
Cons: "2 biscoff foe a 5 hour flight is a pretty light snack. It would have been nice if there was one more item."
Pros: "Very roomy seating with ample leg room. Snack service was good."
Pros: "They were nice and calm workers."
Cons: "I asked to check my bag while at the gate, and I was told yes just give me one second. They proceeded to call groups to enter the plane. I wasn’t helped. They forgot about me, then I went up 10 minutes before departure to board, and they told me I was late. It was a mess with overbooking too."
Pros: "Crew was amazing and so polite. Seats are really comfortable."
Cons: "Everything was perfect."
Pros: "Super friendly staff. Smooth easy flight."
Pros: "Short flight, generous complimentary drink portions."
Cons: "Another passenger was in my assigned seat. When I called him on it, he acted all confused, but made no effort to move. I had to put my bag in a further bin because there was no room in the one next to my seat and when I returned to my seat, the man was still there. I told an attendant, but the man only gave me the number of HIS seat and told me it was the same. I told him it was NOT the same. I assumed he wanted to sit next to a friend, so I just let it go and the flight attendant just kind of drifted away. I also didn't want to be the one getting tackled by an Air Marshall for causing a fuss. Turns out, that man didn't even know the person he was sitting next to. I suspect he just wanted to get out of the plane sooner. Either way, this shouldn't be allowed to happen - what's the point of choosing your seats if someone else can just take it from you?"
Pros: "Excellent disposition of every employee. Though the aircraft had reduced capacity for overhead luggage flight attendants solved the 'problem'."
Pros: "Eventually left."
Cons: "Had to wait for flight attendant."
Pros: "Coffee refills"
Cons: "All was good"
Pros: "Not much to say hear. I would expect better service since they aquired virgin America"
Cons: "Crew didn't have a friendly approach to passengers they all seemed rude Not enough food on board or even drinks. I asked for water and she made it seem an inconvenience. Barely any legroom. Also the passenger that was reassigned to the seat next to me was not happy as they would not help her switch seats with anyone as she had a need for assisted care."
Cons: "We didn’t have food or entertainment so I rated a 1 star since no NA."
Pros: "The people did their job with excellence and ease. Made our flight comfortable."
Cons: "There was an unexpected gate change that made us have to run to the other side of the terminal. It would have been nice if the announcements had been just a bit clearer."
Pros: "Price of the tickets, boarding, entertainment options, food options for purchase and best of all on time (before time) arrival."
Cons: "Chargers didn't work on either flight"
Cons: "My flight had a two hour delay"
Pros: "The cabin crew was sufficient and delightful."
Cons: "I decided to try Alaska Airlines for my travels up and down the Pacific Coast, and I'm disappointed. Maybe my expects of on time and reliable flights are too much."
Pros: "Nice and easy"
Pros: "Flight arrived early Not full flight, more comfortable that way Boarding moved quickly, adequate overhead space Plane exit moved quickly"
Cons: "Flight attendant was rude as I switched into an empty seat following her count. Called out my move on front of other passengers with negative tone, but did not make me move, so OK overall. Without sale of open seat, the only way for Alaska to capitalize on that seat is to allow someone else to have a more positive flight experience with more personal space, so honestly she shouldn't have been rude. Tomato juice was hot from being outside, normally cool even without ice. Snack was fine, but minimal and snack boxes not available on short flight, so less stars for that. Entertainment nonexistent - film/tv access not available in flight without something in mobile device that was not explained, no plugs for charging."
Pros: "Loved the fact they had shows that you could watch through your phone just connect with their internet, they were very nice and fast at giving drinks."
Cons: "Plane was not the most comfortable, and super cold (could also be the fact I forgot my jacket and was wearing tank top) you have to download app to watch movies before actually watching them on plane. There's no way you can download app in airplane."
Pros: "Got exit row seating (16C) and crew was good."
Cons: "Wifi isn't reliable near Cabo - so get your movies and messages in! Restroom in the back made using it at times (drink service) impossible for 10+ minutes."
Pros: "Great seats, excellent crew, food and drinks were great..."
Cons: "Boarding wasn't good. Stuck outside on the jetway / tarmac in 90F heat for 10+ minutes in Cabo. Bad for kids and elderly - better to have everyone wait inside with the AC on until the plane is ready!"
Cons: "The ice falling from the AC was so annoying. It kept falling on my skin and it was jarring and uncomfortable. I won't be using Alaska airlines again until you get that resolved."
Cons: "I wasn't able to fly Alaska Airlines due to storm in Washington DC. My first flight American Airlines from Charlotte to Washington DC was cancelled. The second flight Alaska Airlines from Washington DC to Portland was delayed, but I never flew. I got a direct flight from American Airlines from Charlotte to Portland instead."
Cons: "Only 1 flight attendant in first class for 16 passengers, as the other one disappeared most of the time, and when asked for help she actually refused, saying she was only helping coach class! Dinner service took almost 3 hours. Never asked if we wanted wine or another drink with dinner."
Cons: "The air hostess made a big deal about using the restrooms on the front side of the plane by the cockpit even though she knew the food trolley was blocking the way to the restrooms on the rear end. They even made announcements about not standing in queue for the restrooms (note- there was no queue, I was waiting for my mother to find her back to the seat). Less than average hospitality."
Pros: "Flight ahead of schedule, staff pleasant, and good price."
Cons: "I pre confirmed my flight online & checked in, along with a friend. I didn't realize I had to reconfirm when I got to the airport again, since my friend already knew the gate number. I had my mobile boarding pass on my iPhone, and got to my departure gate. When it got close to boarding time, my email boarding pass disappeared! Luckily I was able to get a paper boarding pass from the boarding desk. If I had not looked previously on my phone-I would have been delayed. Learning lesson on my part. Check in at airport too!"
Pros: "Online wifi"
Cons: "They ran out of hot meals for purchase one row ahead of me"
Pros: "Three stars is an average service. Five stars should only be expected when circumstances bring the above and beyond out of CSRs. I had no issues, the flight was pleasant, the flight attendants and pilots behaved in expected manners. Perfectly normal flight - 3 stars."
Pros: "It was a cheap flight and the service was better than I've learned to expect from airlines that fly into Mexico. It may be I'm seeing things that are not there, but I believe most airlines currently traveling into Mexico treat their passengers like cattle. I rank Alaska on the positive high end of this, but it could do better."
Cons: "passengers were treated like cattle."
Pros: "Our flight was delayed for over two hours and we didn't receive any type of notification. We got to the airport and then we were told. If we had known we wouldn't have come to the airport, returned our car…. We would have spent that time in Maui. Very bad ending to our trip. Plus, they didn't issue any type a voucher or refund for that. We are very disappointed."
Cons: "Our flight was delayed for over two hours and we didn't receive any type of notification. We got to the airport and then we were told. If we had known we wouldn't have come to the airport, returned our car…. We would have spent that time in Maui. Very bad ending to our trip. Plus, they didn't issue any type a voucher or refund for that. We are very disappointed."
Pros: "The sites were great the flight was good departed on time and arrived on time mostly all the crew was nice"
Cons: "One of the stewardesses in first class was a little rude to some of the people on the flight. Ex. (the person next to me asked for a water in first class and was given a glass of water and told that's all we have) it was said in a really rude way and almost thrown at him not cool Ex. ( old couple was in need to use the restroom and asked for some assistance and she was really rude to them cause they needed here help to get up. again not cool if she was not having a good day then she should not have came in to work."
Cons: "Really? Flight from San Jose to Reno delayed 1 1/2 hours. Return flight delayed 1 hour, then canceled altogether. Both flights delayed or canceled due to mechanical problems. Yes, you did provide a $250 credit, but I lost a day's pay from work. Luckily, my family has a place in Truckee . Felt sorry for so many of the passengers whose travel plans were greatly changed by Alaska's mechanical problems."
Cons: "Having to walk up 3 flights of stairs from the plane to the arrival terminal."
Pros: "Scheduling, Boarding crew were all good."
Cons: "sitting for 5 hrs squished in like sardines was not fun. there was plenty of leg room, but shoulder room was minimal and uncomfortable for that duration of flight"
Pros: "I generally love JetBlue snacks"
Cons: "Flight was freezing (like they wanted us to buy blankets from them). We sat on the runway for 1.5 hours and they wouldn’t let us go to the bathroom or give us an update on what was going on until just before we took off. The crew were generally rude and obnoxious. Awful service."
Pros: "Seats were the most uncomfortable seats. There was no give in the seats and they didn't move at all. The armrests went up but jutted out like daggers. So, if you tried to stretch out it was impossible. I felt like a homeless person who wasn't supposed to lay on a bench."
Cons: "Better seats."
Pros: "Yes, crew were amazing."
Cons: "Delayed for two hours and they offered no explanation until the last minute."
Cons: "The TVs were unavailable on both trips. Not a deal brraker but less then ideal. Otherwise, excellent service."
Pros: "JetBlue always offers great service, entertainment and snacks."
Cons: "Nothing except the weather. A little windy and bumpy. :)"
Cons: "More than one service during a 6 hour flight and friendlier crew"
Cons: "If I’d known I was getting a seat that didn’t recline I would have made another seat choice."
Pros: "I watched the office on the little tv"
Pros: "Excellent service. Efficient boarding. Not packed to the gills"
Pros: "Ample leg room, even in coach! Clean plane. Courteous staff. Loved ot!"
Cons: "Loved it all"
Pros: "Very pleasant crew and timely boarding process."
Cons: "MCO gate was occupied, causing a significant arrival delay."
Pros: "The service was good, the airplane was clean and I loved the leg space."
Cons: "I got an email saying the flight was delayed but It was actually on time. Why did I get that email?"
Pros: "Jet blue was on time and there's plenty of snacks"
Cons: "Boarding was a little chaotic because JetBlue doesn't line the groups up, so everyone loitered around standing and it was hard to figure out who was part of "group a" and boarding now (for example), or who was part of other groups waiting to be called. The person at the desk did her best to tell everyone to sit down until called (over and over) but everyone ignored her. This problem might be solved if there was a line up area like how Southwest lines up the groups ahead of time."
Pros: "The crew was very nice and the snacks were good. I was also surprised that it had television."
Pros: "The staff got everyone boarded and seated quickly. As a result we landed at our destination well before the projected ETA."
Pros: "Attendants were nice and bilingual"
Cons: "We were waiting on the runway for almost 2 hours"
Pros: "Great attendants, comfortable, clean, and extra room."
Cons: "TV screens were down in my entire row."
Pros: "Good wifi and entertainment"
Cons: "The 3.5 hours delay"
Pros: "Did not board that flight... I received emails throughout the day of departure time changes and the last email indicated that they had changed the departure time 33 minutes earlier. I was already en route for the flight when I received the email . When I got there they refused to let us boar stating that we were late!!! The attendants were very rude and not at all helpful! Instead they booked a flight for me the next day at a very early time! I lost out time and money! I had booked a hotel. I will never book any flights with Jet Blue ever again."
Pros: "The seatback TVs never came on, they were all synced and played one channel the entire flights."
Pros: "Smooth flight."
Cons: "Tv didn’t work. Flight late due to refueling. ??"
Cons: "Early arrival and good sercice"
Pros: "There was enough leg room and the fact that you had access to a lot of tv channels as great! Also, they don’t skimp on the beverages and actually give you a whole can instead of pouring 1 can for 3 passengers"
Pros: "No complaints. Quite happy with jetblue. I will fly with them again."
Pros: "It wasn’t terrible. It was average."
Cons: "My television was broken. The seats were smaller than I imagined seeing that it was “even more space”. You would think that the seats would be just a little bigger especially to accommodate someone with some extra package (weight)."
Pros: "everything went smooth."
Pros: "Really nice crew that tried the best they could"
Cons: "Cold the entire flight w air vents closed.delayed 4 hrs, 3 of which spent on plane freezing"
Pros: "Staff was very pleasant"
Cons: "The tv was doing a weird flicker thing the entire flight"
Pros: "Great attendants, nice legroom"
Cons: "Just the delay"
Pros: "The cheezits were awesome."
Cons: "After departing an hour late because they forgot to fuel the aircraft, we have landed and are currently in the wrong city because they did not onboard the correct amount of fuel. This is awful. In 30 minutes we are told we will have enough fuel to take off again on the second attempt to get to our original “nonstop” destination."
Pros: "Great crew"
Cons: "Flight delayed"
Pros: "Fast service from DC to Boston. I would have preferred the same fare from DCA, but that’s another issue. Great job"
Cons: "1/2 hour equipment delay. Bottleneck at boarding time."
Pros: "Chair monitor did not work. Movie selection limited and only played one of three movies back to back. Crew and connect very nice."
Cons: "We did not end up in San Jose but San Francisco."
Cons: "I was disappointed to find that my particular seat had a broken screen."
Pros: "Flight on time"
Cons: "Was fine"
Cons: "A poor choice of movies to watch"
Pros: "The flight attendant is a national treasure . Someone that chipper and happy deserves all good things in the world!"
Cons: "Landed and sat on the tarmac for 30 minutes waiting to deplane. The Captain made an announcement to explain, but the speakers sound like they are underwater. The wait was because there wasn’t a set of stairs available. Love budget airlines."
Pros: "tv options, crew was helpful and friendly, snack and coffee choices"
Cons: "Plane was a bit old, seats wore down but otherwise it was great."
Pros: "Easy checkin Wi-fi Carry on baggage"
Cons: "Seat TV was broken Didn't starve coffee"
Cons: "Baggage claim in SanJose was aweful....I had to walk a very long distance (to another terminal) unbenounced by the flight crew to retrieve my luggage...please don't let this happen to other people"
Pros: "On time, good seats, personable crew,"
Pros: "Got home safely!"
Cons: "Spent 80$ to have more comfortable seat. It was bigger that was all. Very Coldbup front. Armrests in 1f don't go down if they did u could have stretched out as two seats next to me empty."
Pros: "Staff was courteous and professional. Made it to my destination comfortably and on time. I am trying to fly with JetBlue more frequently as a result of their continued support for first responders, and so far I have not been disappointed."
Pros: "Crew from Washington to Cancún were extremely rude"
Pros: "The crew was very attentive and had great personality. They anticipated any needs we had."
Pros: "Quickly moving through the airport."
Cons: "Take out old planes. It was really run down."
Pros: "The plane was nice"
Cons: "I’m still sitting in Minneapolis so I would have liked to be at my destination. And I had to pay for the overnight accommodations."
Pros: "Entertainment was awesome. Although airlines are stingy with snacks, Delta had a good overall selection and very generous."
Cons: "Something that cant be changed overnight, however, there should be a little more Aisle space for folks pass through as my shoulder was getting beat up after every passing person and cart."
Pros: "Crew was friendly."
Cons: "Wish the seat was more comfortable. Landing was jittery and bumpy."
Pros: "The flight attendant from IAD to MSP called Bernadette was wonderful!"
Pros: "Super comfortable seats. Lots of movie options."
Cons: "Food was not very good"
Pros: "Flight was smooth, arrived early..crew was prompt and courteous."
Pros: "Great landing in a real mess of a storm. We were pitching and yawing due to high gusts of winds but the crew brought it down perfectly. The Captain explained the weather situation before we left Atlanta so I was prepared for a bad weather flight and landing."
Cons: "The weather."
Pros: "Early and middle seat was open!"
Cons: "Coffee tasted like fish. :("
Pros: "Crew and entertainment options were great."
Cons: "Cabin was very loud, with jet engine noise. Could not block it out. Seats were not comfortable."
Pros: "Standard Air France flight. My wife and I like the Airbus 380."
Cons: "The flight left two hours late. Apparently this happens a lot with this flight these days because it's an Airbus 380 coming from Paris to Dulles and turning around. The incoming flight was two hours late, so the departure was late. Our arrival in Paris was late. We made the flight, but our luggage didn't. Our return flight from Paris to Dulles was half an hour late because of people from connecting flights. We arrived about 30 minutes late, but no big deal (unless you had a connection)"
Pros: "Fly attenden alwas with a beautiful smile"
Cons: "Left 30 minutes late from SLC."
Pros: "Nothing particularly stands out. I did arrive safely."
Cons: "First class did not come with lounge access? Drinks were not cold. Bathrooms were falling apart and came with a disgusting odor. Time to retire these aircrafts."
Pros: "Flight attendants were nice based on the situations beyond their control."
Cons: "Flight was delayed for about three hours, due to mechanical issues with the second engine not starting. We sat on the the plane for over an hour and half. Some people that missed their connection flights were offered hotel stay. Others that had no connection flight was not offered anything for the several hours of delay that occurred."
Cons: "The monitors kept on freezing"
Pros: "The chekc in person was very helpful."
Cons: "The plane was too hot and the pilot did not accommodate the passengers request. More than just me made the same request."
Cons: "Crew was pretty short with everyone and not Delta’s best - not sure what the story was. Gate staff were allowing people to cut queue lines left and right - why even have the zones lined up if not going to enforce?"
Pros: "That I landed safely"
Cons: "1st class was horrible."
Cons: "I have traveled with my luggage plenty of times through airports and the flight from washington to jacksonville, my luggage came back to me cracked and broken. I was surprised that Delta handling was worse than any of the cheaper flights I normally take and will not be checking any baggage with Delta again."
Pros: "Great and friendly crew"
Cons: "baggage rules, check in with baggage, change fee for flight when it was not customers issue that caused the 5 min delay! Unable to reach reservation desk on line or via phone (neither was the gate agent)"
Cons: "Seeing as I’m still waiting for my flight, more than five hours later I am not inclined to rank it highly. This airport is an embarrassment and I will try my best to never fly Delta again. Weather is no excuse for this."
Pros: "My flight was canceled but Delta rebooked me on a flight leaving at about the same time as my original flight, which arrived just a little later than originally anticipated"
Cons: "My original flight was canceled"
Cons: "it stink inside the plane, the seats in front of us were dirty and smelled bad!"
Cons: "Due to the earthquakes, the film festival I was going to was cancelled. Ten days prior to the flight I called AeroMexico to cancel and they said there would be a cancellation penalty, which was fine. When I tried to redeem my credit, they said there was also an additional "No-show fee" even though I called to cancel 10 days prior, which left a total of $70 credit after all their penalties. I called and emailed to complain but they did nothing but pass me to someone else who was equally unhelpful. I will never fly AeroMexico for any reason in the future."
Cons: "Delayed two hours"
Pros: "Got to my placs"
Cons: "Lol put the two fattest people next to each other"
Pros: "The fact that there were no snakes on this plane :-)"
Cons: "Same issue... there were no snakes on the plane :-/"
Pros: "free texting and entertainment!"
Cons: "our flight was delayed half an hour."
Pros: "For a short flight, they gave it drinks and snacks."
Pros: "Flight attendants and cookies. That's it."
Cons: "We left DC late because of Delta's inefficient boarding process. We landed in Atlanta late. Our flight to Sioux Falls left early, without us. My pregnant wife and I made it to the gate 4 minutes before the scheduled departure and they told us the plane was already gone and there was no way for us to get on the plane. Our bags did make it to Sioux Falls, so my wife didn't have her prenatal vitamins, , we had no clean clothes and we were forced to spend the night in Atlanta. The saddest part of yet another terrible experience with Delta was that they offered us a "discounted" room at a terrible Howard Johnson for $72. I looked online and the same hotel was $65 to book on Kayak. So basically Delta was trying to scam us after they screwed us. Thanks Delta! Instead we paid $200+ to stay at an airport hotel. Every time I fly Delta I regret it, yet occasionally I get forced to take their awful airline to get somewhere I need to go. It never fails to add another bad Delta experience to my long list of failings from this SAD!!! airline."
Pros: "Crew was courtesy"
Cons: "1hour delay from departing LAX runway - not good"
Pros: "Flight was delayed for over 6 hours. Not an ideal way to spend the day."
Pros: "The crews were very friendly and everything went as planned. It was a nice flight."
Cons: "I didnt like that my flight was canceled and rebooked for no reason. This created me big problem in Athens that they couldnt find my ticket in delta. Also I didnt like that i had to stand and wait for 3 hours in the line because my flight was canceled but no one could let us know if there gonna be any flights within the day. I slept in the airport because i couldnt find a hotel to spend the night close to the airport. They were all full and i had no time to find one since I was waiting there for 3 hours with no informational. I slept on the floor and delta didnt even offer us a blanket. That was my worst trip ever."
Pros: "The flight was smooth and the food selection was surprising delicious. The crew was very attentive."
Cons: "The leg room was much less than the last time I flew Virgin (booked via Delta) and made for an uncomfortable trip. Could not sleep as a result. If you're tall like me you'll need to book a higher seating category."
Pros: "Everything was great"
Cons: "Nothing everything was fine"
Cons: "paying extra for leg room and checked bags"
Pros: "Service. Sweet attendant."
Cons: "Economy seating was cramped and painful. I sat in a window seat and couldn't hardly move freely enough to get my seatbelt on; and I am a petite female!!"
Pros: "We barely got on the flight."
Cons: "The boarding "red shirt" saved us. We are a band on tour and thanks to her we made the gig"
Cons: "Being scammed by the Chinese, China Southern"
Pros: "Our flight was cancelled and we had to buy $447 worth of Southwest tickets to get home. Our luggage is still missing, by the way."
Pros: "Very nice Flight Crew from Detroit to Las Vegas!!"
Cons: "The ground crew (in Detroit) were unfriendly and rude. I asked two simply which line I should be in, the First lady just ignored me, the second gentleman rudely told me where to stand. They were not terribly busy at the time and I politely asked as I was unsure which line to be in. The flight attendants (only from ORF to Detroit) also were unfriendly with an attitude. Just simple stuff. I asked for extra ice, she thought I said no ice. Simple mistake, no big deal but when I explained that I actually wanted extra ice she was perturbed!"
Pros: "Delayed by 55 minutes in 10 or 20 minute increments as they waited for a crew."
It was quick, plane was loaded and the service on board was ok
Those corn kernel snacks were too hard for my dentures
Pros: "crew was great and moved me further up in the plane to make a tight connection"
Pros: "Boarding process was easy and flight was smooth."
Pros: "The crew was very polite and helpful as the flight attendant was still new."
Cons: "It was FREEZING on the plane."
Pros: "The boarding was quick and easy and the lights were dimmed as it was a red eye flight. Couldn't have asked for anything more."
Pros: "Was not long enough"
Cons: "We were delayed at the gate after getting on the plane. While the crew was communicative it would have been better if we were alerted before boarding"
Cons: "The flight was delayed by 3 hours. They didn't tell us it was delayed until 2 hours before the flight, by which time we were already at the airport. They first delayed it 1 1/2 hours and then another 30 minutes every half hour. The airline/crew never even acknowledged the delay or apologized for it."
Cons: "Seating in Economy plus is tight. No electrical or UBS outlets for charging devices."
Pros: "Good crew, good service, good captain."
Cons: "If I did not have to check my carry-on to baggage claim. The flight was delayed and landed late (high winds)"
Pros: "Crew tried very hard."
Cons: "Delays. Get on the bus. Get off the bus. Get back on the bus."
Pros: "Not a challenging process from beginning to end."
Pros: "My flight was delayed and expected to delay further and the attendants put me on another flight to get there before my connecting flight."
Cons: "My bags never made it and when I arrived, I was told that one of my bags was still at my departure airport and the other wasn’t scanned."
Pros: "Efforts to get us to Philadelphia"
Cons: "Got to Philly - no one there - rushed 2 concourses and plane still there with daughter on-board. They gave away our seats, told us we would not get on, would not get our baggage and would not get put up in a hotel. Because of the NBA draft - had to travel 60 miles to New Jersey for a hotel. Lost a day, lost 2 tours, endured additional hotel costs...and the attendant made it clear she was on overtime and we just needed to move on. American Airlines is too big and consolidation of airlines has not been good for the public."
Pros: "Pleasant service ; courteous team"
Cons: "Flight delayed"
Pros: "DCA based AA gate agents were awesome. We were booked on a flight that was delayed, turned out there was a flight about to depart (it had been delayed 2.5hrs due to weather), but was departing prior to our reg scheduled flight so they put us on standby. No doubt the crew was also columbus based and eager to get home...as they did. Couldn’t be more pleased to get home"
Cons: "the usual garbage AA flights on CRJ's with poor on-time performance and frequent maintenance issues..."
Pros: "The gate agents took great initiative to line up new fights for possible missed connections."
Cons: "Didn't appreciate an hour delay because a crew member decided not to go to work today and there seems to be no planned contingency staff at the airport for early morning fights. Made me late to PHX, and I had to run across most of the airport to make my connection."
Pros: "We were 40 minutes delayed but received good communication and had an uneventful flight otherwise."
Pros: "Easy to check in before trip, curb side check in is amazing, staff was super helpful. Flight attendants were so nice. Overall great flying experience"
Pros: "Boarding was efficient"
Cons: "There was NO ROOM for my legs when the man in front of me reclined his seat. I could not work on my laptop because it was such a ridiculously tight fit. I am 5'9" tall, and i have never been so cramped on an airplane."
Pros: "On time, good service."
Pros: "Big comfortable plane."
Cons: "No entertainment, no food at all."
Pros: "The flight attendant was fantastic. Very friendly, very helpful, checking on all the passengers. He even loaned his phone charger to one passenger. It was a full flight and he was working hard, but had a smile on his face the entire time. Give him a raise!"
Cons: "the airplane was absolutely freezing. It was so cold, you could actually see the air blowing (like in winter). There's no need for that. Somehow European airlines manage not to freeze out all their passengers. It was less than a two hour flight but felt like an eternity because it was so uncomfortable. Seat size - this is absolutely the smallest it can/should go. I am pretty skinny, but even I'm running out of room and the seat backs could be made a bit more comfortable. Not only is there almost no recline, but the way they are constructed - they actually push my head forward - not made for short people."
Pros: "I think for the most part you have some of the best customer service but your snacks are awful compared to other airlines."
Cons: "Mechanical issues, late late late, bad communication, no apologies or compensation for huge waste of time."
Pros: "The flight boarded really quickly with absolutely excellent service from the flight crew. The pilots and crew were so considerate, and helpful. They totally took care of all of us. From the time I got on to the flight to the time I got off the crew were there to make sure I was taken care of."
Pros: "The staff that pushed us thru the ridiculous process of going thru customs , getting our bags checked again & raced us thru to our connecting fight was amazing !!!"
Cons: "Our connecting flight was too close given we were coming back from Mexico& had to go thru customs. The security at customs were so rude to my mother who was in a wheelchair! The customs checking process was a joke! We barely made to our flight running thru that entire airport pushing my mother in a wheelchair. I can't tell you how horrible the experience was for both of us!"
Pros: "We did eventually reach our destination safe and sound"
Cons: "In flight service on AA was very disappointing. This was a cross-country flight of 5 hours at the dinner hour. The plane was full [ as usual these days ] seat space was tight [ as usual these days ], but cabin service was practically invisible. The two stewards made one pass with the beverage cart, and that was it for the duration!! On a five hour flight!! When I went back for a beverage, the stewards were chatting at the rear compartment. This was the poorest American Airlines service that I have experienced in fifty years. I will avoid them in the future. Don"
Cons: "Lost connection"
Pros: "I love the fact I've flown with American Airlines 4 times over the last month and have not had any issues, delays or even an unfriendly face no matter the time or airport!"
Cons: "Late late cancelled chaos in reassignment late late One agent threw up hands said I'm done and left with long line of passengers not yet reassigned Person behind me asked why didn't we take Delta?"
Pros: "Boarding and debar king was quick."
Cons: "Attendant was surly, no coffee, no continental breakfast as indicated on the reservation. Very disappointed with in-flight service."
Pros: "The plane was a newer Boeing 738 plane and has AC power outlet at every seat. However I was not able to use their in-flight movie channel on my tablet since there were too many users."
Cons: "I am an Executive Platinum member and normally should get a meal even in economy. It was not offered on this flight. The crew didn't have a friendly attitude."
Pros: "Food, OK legroom, complimentary wine & beer on a US carrier"
Cons: "Barely functioning ancient touchscreen system"
Pros: "Everything went smooth. Staff were professional and friendly"
Cons: "They had no record of this portion of my trip, after a few people checked they found the Chicago to Ammon part so they added me onto a flight from Washington to Chicago. All should of went well from there but they sent me to the wrong gate. Luckily I just made it to the correct gate for boarding. Upon arriving at Chicago there was no one available to provide information on how to get to Royal Jordanian gates. Also on my AA portion of my flight coming into The U S in New York the flight was cancelled and I was told the next flight Available was next day (18hr delay) at the other NY airport. I had to have someone drive from D.C. (My destination) to pick me up"
Pros: "Gate agent at DFW helped with a seat change so my wife and I could sit together--excellent seating in the exit row"
Pros: "The plane has improved greatly with their comfort and leg space"
Cons: "With checking my luggage my bag fee was waived a total of seven times this trip because I'm a military wife to see my husband overseas who is serving a year in Saudi Arabi except this past time on October 2nd at DCA airport. Spoke with the Supervisor Ralph who stated it was against policy. How stringent is this policy if it was waived seven times previously? Policy needs to be reviewed with entire staff. I will no longer use American Airlines because their military convenience and policies no longer seem to favor the military. My husband also after speaking with him will also no longer use your airline including all his members he overseas when they return after their year tour."
Cons: "Cancelled flight last minute and I was put on another flight hours later; with a 1.5 hour delay too; no credit or voucher provided"
Cons: "I thought I was booking an Alaska Airlines flight. I booked on Alaska Airlines website. I picked seats. I missed the part in the email I received later saying I didn't have seats. I never received a check in notification email. It took forever to check in at the airport because the the kiosk took a while to pull up my reservation after asking for additional information. I got stuck with middle seats on 5 hour plus flights when I had actually checked to confirm I could still select a window seat before I booked and did indeed select window seats when I booked."
Cons: "The flight was continuously delayed and ultimately cancelled. There weren't a lot of connecting flights until much later the next day, and the customer service was fair at best."
Cons: "Flight was pushed out at least 5 times before departing. Once we even boarded and were told to get off the plane after the delay became too long, "for security purposes." The pilot was completely unprofessional - he tried to make light of the situation. At first it was funny but the jokes soon got old. There was little attempt to to update as the delay kept getting longer and longer. We learned more about the delay from our phone apps than from the crew. Most idiotic and incompetent group I've ever flown with."
Pros: "Was about an average flight for domestic travel."
Cons: "Leg room on flight wasn't the greatest and seat recline also slides the bottom of the seat forward."
Cons: "The flight attendant chastised my husband loudly when doing a pre check before take off. She reached over and yanked his charger our of the socket and stood over him and reprimanded him for not being on airplane mode. The passengers in front were turning around while the passengers behind were laughing. It was excessive and inappropriate. The passengers behind him had tray tables down and video games out and when she addressed them it was in a respectful manner, but when addressing my husband, it was disrespectful and unprofessional. Seemed to be discrimination as she did not treat any other passengers like this. I wish I would have captured this on video to share with American Airlines as I do not think they would condone her behavior. Her name was Marlene and she needs additional training regarding customer service."
Pros: "Good entertainment options"
Cons: "They did not even pretend to care about passengers who did not wear a mask. Very disappointing."
Pros: "I was able to change my seat."
Cons: "Five hour delay, no entertainment, no food... A really poor experience."
Cons: "6 hour flight did not have meal or entrainment. There were no blankets available. The cabin temperature was warm in the front of the plane and cold in the back of the plane"
Pros: "Once we took off everything was good"
Cons: "We boarded and pushed off from the gate on time. Then the plane was forced back to the gate because of some mistake the ground crew made when loading the jet. This caused an hour plus delay getting to SFO"
Cons: "More frequent drinks/water"
Pros: "Friendly crew members."
Cons: "issues with the entertainment system. Food is not very palatable, just passable."
Pros: "Smooth flight"
Cons: "Bigger seats"
Cons: "The fuel mishap made us late which is just not ok.g get it right."
Pros: "The staff and crew were excellent"
Cons: "Legroom was far too tight, by at least an inch. Entertainment such as recent movies, available on other airlines for free, was available only for pay."
Pros: "Plane was airborne"
Cons: "Departure delayed, no wi-fi, poor cabin service, lack of personnel, more interested in charging for drinks(wine/beer), dirty, smelly seats, and lavatory, unstable charger port"
Pros: "The captain and first officer were top notch! They were very polite and kind. The plane seemed clean."
Cons: "One of the female flight attendants was passive aggressive to anyone she didn’t agree with. She wasn’t out right rude but nonetheless, she doesn’t need to act like that."
Pros: "Everything wasnt bad."
Cons: "Had seating in the very back row in 38 middle seat, was very cramped and uncomfortable, felt claustrophobic. Other than that, probably will avoid the back row from now on."
Cons: "Lufthansa as an agent is a mistake! I had to deal with them prior to flying to the US. I have never ever had to deal with such bad service in my entire life. United was great though and I highly recommend them."
Pros: "The pilots were informative with their announcements and we were informed of turbulence before it started. We also got in ahead of schedule. I also appreciated being able to ask for a glass of water between services as I had fallen asleep."
Cons: "The negative experiences started before we got on the plane. Boarding began slightly behind schedule and was very disorganized. People were all standing in the boarding area and out into the walkway for the concourse. I feel it would be better to have boarding groups come up individually or two at a time. (While group one boards, group two convenes. Once group one has boarded, invite group three to take their place.) Once group three had boarded, an announcement was made that there was no overhead bin space availble for the entirety of group 4. It seems a bit ridiculous that nearly half the plane wouldn’t have overhead space. It took awhile to board group 4 as everyone had luggage to check and once we finally got down the jetway, we had to wait another few minutes before being able to get to our seats as the flight attendant for first class insisted on taking drink orders while she stood in the aisle. I understand this is a perk of first class but I feel it could be better executed. These seats are boarded in group one so to have drink orders incomplete by the time group four is trying to board is irritating at best and incompetent at worst. Once finally at our seats, it became apparent that the announcement about lack of overhead bin space had been made a bit early. The bins were on the full side but they definitely had space available. Also, much of the space had been taken up by jackets and bags that would have fit under the seats; which I felt could have prevented nearly all of the checked bags. The flight was uneventful with minor annoyances like having to pay for entertainment and any sort of food. Even southwest provides entertainment free of charge and I consider them to be more of a budget airline. If I fly Lufthansa again, I will not take a domestic flight through United and will instead book via southwest to and from the international airport Lufthansa flies out of."
Pros: "Comfortable, no issues."
Pros: "Everything except meal. For a 5+ hours flight they should at least give a full can of soft drink instead of sharing it to 4"
Cons: "In cabin service."
Pros: "No e service"
Cons: "Food was not included entertainment was not include at that price"
Cons: "Old plane even though we upgraded to first class it was just bigger seats no entertainment cold draft just horrible felt like we were flying back in the 80s. Lastly our luggage didn't come with our flight it came with the next flight. Horrible horrible experience"
Pros: "Luggage bag broken by baggage handlers"
Cons: "Luggage bag broken by baggage handlers"
Pros: "Helpful agent who rebooked. Food vouchers but didn't nearly cover the cost of airport food."
Cons: "Getting to airport early only to find at the last moment the plane was delayed causing us to miss our connecting flight. Had to rebook and spent the entire day in airports arriving at our destination very late at night. Wasted a day of vacation."
Cons: "No leg room, even sitting in Economy Plus! Very disappointed on this flight. 5 hour flight on 737."
Pros: "More important than the trip home last Wednesday was the reason for the trip. We attended my granddaughter's wedding. Everything else was secondary. Even if the trip had been in a one wheeled barrow, it would have been good. To get to what you want which is the mechanics of the trip. The two people who attended to the aisle chair, most teams were competent. Some hadn't done many passengers so they were fumbling with the straps. I've learned that I almost alway have to ask for one at the gate where they check or issue, (what's it called, loading permits, some kind of pass, not landing pass. loading pass. I can't remember and my wife has gone to bed.) Well, they have to come up with an aisle chair because I've only got 1 1/2 legs. I always make it to the seat on the plane, but the competency of the various crews is uneen. Sorry my answer is so nonspecific but I don't remember one airline from another. Great people all, get the job done."
Cons: "Not much I don't like. They get us there That is the main thing. Sometimes when the plane stops after it has pulled away from the Jet Way, the pilot gives an explanation that I find unfulfilling, not enough details. I suppose if they explained more, other fliers would find the explanation too verbose. I can live with it. Again this is about all flights and airlines. Nothing stands out, such as, " this awful thing happened when we left San Francisco.""
Pros: "New plane, good entertainment system"
Cons: "Horribly uncomfortable, anti-ergonomic seats -- now back pain, lower back pain, leg cramps, etc. Very, very bad seat design. Even despite Economy Plus -- still bad."
Pros: "Everything was perfect!"
Cons: "The flight was delayed 2 hours"
Pros: "At least they made the TV free"
Cons: "Food was inedible. Refund requested and received. Male flight attendant was inattentive, careless, and a poor attitude. Seats are crowded beyond reason."
Pros: "Wi-Fi through the United app is a nice feature; able to watch two movies during IAD - SFO. Newer plane had more comfortable seats than older 320."
Cons: "Arriving at terminal early and having to wait on the tarmac for a gate to clear."
Cons: "1. Delayed flights- I took a round trip SFO-IAD. Both my flights were delayed by 3 hours each. Reached my destination at odd hours and was never compensated. 2. Not apologetic !"
Cons: "No in-flight entertainment, unless you purchased Direct TV. And if you did not -- you had a super bright Direct TV commercial flashing in your eyes for 6 hours. Seat was broken and did not recline. I had a tight connection to make (20 minutes) and upon asking if they could call the gate or help me deplane quickly, stewardess's response was that "there are other flights tomorrow". Very unhelpful. It worked out, because my connecting flight was cancelled. At which point United told me they could get me on another flight FOUR DAYS later. Or a 9-hour bus to my destination two days later. Yes, a bus. So I ended up taking another flight two days later to a destination three hours from my original itinerary and renting a car at my own expense. Worst flight experience ever -- I will never fly United if I can't help it."
Pros: "not much"
Cons: "rude lady"
Pros: "No Lufthansa?!"
Cons: "No Lufthansa?!"
Pros: "Roomy seats"
Cons: "Have to pay to watch movies"
Cons: "My flight had 90 minutes delay."
Pros: "Boarding was fast and easy. Crew was kind to allow me to use an empty seat in the middle row and get more space. Managed to connect to onboard entertainment with a tablet and avoided to use the tiny screen that still exists on United's 767s."
Cons: "Food was a bit tasteless."
Cons: "The seats were the worst ever. They would not recline and the un detachable pillow on the seats were even more uncomfortable."
Cons: "Booked a seat and paid for it then got moved without any notice."
Cons: "$8 to have any entertainment. No power available for personal entertainment."
Pros: "The notifications via apo"
Cons: "My connecting flight was cancelled when I got to Dulles, all of the passengers had top make changes to flights on their own, I was placed on standby twice, so I didn't have time to stop and eat, and I finally got a flight, there wasn't even food to buy, only snacks, I got terribly ill, because I went about ten hours without eating. My connection was changed to Austin, where I had a layover then tooto San Francisco. This allowed me to get at 7, local tone instead of waiting until ten local time. My flight got in so late, I was unable to drive the additional 4 hours I was supposed to, so I had to get a room, because I arrived after being up for nearly 24 hours. Very disappointed in my arrival flight,I hope my flight home is better. Couldn't access the free entertainment on the app I installed the day before."
Cons: "Flight was delayed for mechanical reasons... Almost missed my connection in San Francisco. My bag got lost."
Cons: "Should have a better food than a very small bag of snacks. Should have some movies or series free to watch. United international planes are better for that"
Pros: "The Captain did a great job of letting passengers know when to expect turbulence ahead, time of arrival (we arrived early), etc. Crew was friendly"
Cons: "Complementary food selection was poor - would like to see healthier snack options (100% all natural, organic, etc.) and allergy alternatives (gluten free, soy free, non GMO, etc). Seating was uncomfortable (economy class) and AC adapter plug was loose (iPhone charging adapter wouldn't stay secure in outlet below seat) Wasn't seated next to my spouse although tickets were purchased at the same time (on same transaction)"
Pros: "2 hour delay leaving Dulles for a multitude of constantly changing reasons"
Pros: "I have RLS, & usually am in agony after 1 hour of sitting, even with pills . The ride was so comfortable I made it 5 out of 6 hours without pain . The higher seats in the larger plane were a lifesaver ."
Cons: "The zesty ranch snack burnt my mouth, maybe have a substitute.?"
Cons: "Three hours delayed"
Pros: "Seat width"
Cons: "No food"
Pros: "Boarding was pretty quick. The crew was very friendly. I have to say United is one of the best airlines to fly. I really like how they come to offer food/drink, then snack, then water, then coffee. It's nice to have the constant attention. Trash is picked up right away. it's great service."
Cons: "when I just paid 7.99 to watch a movie and the crew makes really long announcements, interrupting the movie. They could make some of those announcements before the inflight entertainment starts. I think announcements should be quick and to the point, nobody likes to hear someone trying to remember what they were about to say. Also there was a problem getting the thing that connects the plane to the building when it was time to be let off and everyone was getting really hot while we waited 30 minutes to be let out."