Poor customer service, no accommodation for passengers when the flight was delayed over 5 hours.
The Air hostess were very rude on my flight from Houston to Austin . Their regular communication itself felt a they are shouting at people.
The charges were ridiculous for an hour flight and the turbulence was very scary.
Boarding process, crew were good. But the seats were so uncomfortable that was all I could focus on. I literally had to sit forward so that all 3 of us could fit in row. I will try to avoid Southwest in the future for any flights over 60 minutes.
The plane arrived 25 minutes late, and the Wi-Fi was slower than it usually is.
Flight was on time and the crew was very nice.
Boarding was quick. The flight itself was good. However, no charging ports for cell phones. Also, the food provided was just a few snacks. For a 5-hr flight, I would expect at least a sandwich.
Flight was delayed for 1 hour. Otherwise it was a fairly normal Southwest experience
Main flight attendant made light of the delay and presented some humor to lighten the tempestuous situation. Delayed flight took off 2 hours after scheduled time.
More assistance and clarity for travelers with gate checking and lap children
Good flight, loved the snacks (Biscoff cookies). For boarding, they forgot to change the sign showing our group was boarding. Apparently, they had announced it, but the announcements overlapped with another gate announcements and no one could actually hear what they were saying. So a group of us were waiting....and finally asked and were told we could board.
overall no call for accessible while boarding. The crew member was little rude not bothering about the condition. Seat assigned was very uncomfortable.
I wasn’t aware that we needed to supply our own screens for entertainment
Look at my previous review I just wrote on this survey. It was awful!
Hawaiian Airlines, like most US-based ones, constantly provide sub-par service and pack their planes to the max with all kinds of last-minute-purchase schemes. As a result, it makes every flight so uncomfortable and generates high health risk for its passengers. In one word, GREED rules the day!
Terrible airport. It took over one hour to pass checkpoint and security gate. We stood under the sun in the long line
My experience with Alaska was good. Customer service before boarding the plane was good.
My flight was on schedule, ground crew looks overworked, flight crew was great but refreshments could be better. The plane was clean and fairly new. Seats were comfortable but leg room was tight.
We should have put our backpacks overhead as there was no foot room under the seat in front. Couldn’t hear flight announcements in the waiting area. The seat was hard so that it got uncomfortable toward the end of the flight. I’ve never had this happen before.
I received a small bag of pretzels & a biscuit on a 5 hr flight. I think a small meal would have been more appropriate.
