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MZT - PHL

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Mazatlán (MZT)
Philadelphia
Tue 6/22
Tue 6/29
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Top airlines flying Mazatlán Gen Rafael Buelna to Philadelphia

Scores according to KAYAK customer reviews

7.4
Aeromexico
Overall score based on 9,638 reviews
7.5
Boarding
7.5
Comfort
7.9
Crew
7.3
Entertainment
7.0
Food
Airline reviews

Cons: "The baggage fee was excessive probably because Kayak had a discounted rate. Next time I will just book with Aero Mexico, it´s the same cost anyway."

Pros: "Everything but the flight it self was ok."
Cons: "The weather"

Cons: "Food and leg space were terrible. Flight to CUN didn't have individual TV screens and departed late."

Pros: "Nothing in particular"
Cons: "A more organized boarding process"

Pros: "Everything as should be, nothing special"
Cons: "Just the necessary. Don’t change it"

Cons: "1 : 30 delay"

Pros: "Everything went according to schedule, staff was suoee friendly and helpful."
Cons: "Not enough leg room"

Pros: "Nothing!"
Cons: "Old Plane, My seat control had an error message, service could improve a lot it was a first class ticket and I had no service at all... I had just ONE DRINK during all the flight. Flight attendants were MIA the whole time. Food service was regular. I am completely disappointed of Aeromexico"

Cons: "Delta is very nice"

Pros: "The crew!"
Cons: "Only not being able to teleport!"

Cons: "It was canceled"

Cons: "Nothing"

Cons: "This flight had hidden bag fees. Also, it took over an hours for bags to come out the carrousel."

Cons: "Checkin early to get assigned better seats. Our fare did not allow us to select our seats but we were assigned seats next to each other."

Cons: "I was not happy to be told that I could not take my carry-on in the plane because the plane was supposably full. Several people that came after me had their carry-ons and there was space. My carry-on bag was a gift and it was damaged just like I told the attendees it would happen."

Cons: "Horrible customer service from stewardess"

Pros: "Aeroméxico has the best in flight service aboard of any airline today!"

Cons: "They over sold my flight did not let me board"

Pros: "Decent leg room , it was good"
Cons: "Baggage, in Mexico City was horrible, right here in San Jose Ca. Very good"

Cons: "In general very poor customer service"

Pros: "Excellent customer service and they actually served us delicious dinner, no pretzels nor peanuts ...very impressed !"

Pros: "The seats were reasonably comfortable and the legroom was decent."
Cons: "It was awful. My original flight was scheduled to depart March 30 at 11:55. Then Aeromexico changed it to 1:35am in March 31. They refused to let me change flights when this happened. I wanted to fly standby on an earlier flight, so I called everyday for 2 weeks to confirm how many seats were left. Everyone I talked to told me I could fly standby if it was he same day as my ticket. I got to the airport and the flight attendant at check in told me “standby doesn’t exist.” When I asked how much it would be to change my ticket, she just said “very expensive.” She told me she’d have to check me out of my current flight and risk me losing my seat on that flight, because it was overbooked just to see the price for the earlier flight. I told her I’d be willing to pay up to $200 to switch to the earlier flight and she told me it was very expensive and she wouldn’t do it. I came back later that night and took my scheduled flight. I carried on my bag from SFO to MEX. On my second flight from MEX to BOG, the attendant told an older woman she had to check her bag because the overhead was going to be too full. I volunteered to check my bag instead so she could keep her bag. Then Aeromexico lost my bag. When I got to BOG, they told me I couldn’t have a voucher because it was my fault for bringing a bag that was too big. Finally they gave me $100 because the next day was Easter and I had no clothes for church. I wasted over 2 hours of my vacation at the Bogota airport while Aeromexico searched for my bag. They said they’d call as soon as they found it. No one ever called. I called and they asked “what color is your bag?” I said “red” and the attendant said they had it. It was delivered several hours after this call despite the fact that the airport is less than 20 minutes from where we are staying. I didn’t think an airline could be worse han United, but Aeromexico steals the cake."

Cons: "Crew standing in the back talking to each other with their backs on us"

Cons: "Aeromexio did not include my name in the passenger list. And it cost me 2 hours detained upon arrival in Portland"

Pros: "Same as above."

Pros: "When coming to Mexico City we had to go they customs, even though it was a connection flight. We received a little paper from the immigration officer and I did not realize it’s importance. I lost it and could not board to São Paulo because if that"

Pros: "Free food and drinks. A lot of movies to choose from"
Cons: "My golf bag for then doesn’t count as a normal bag, so they charge $150 per trip. Absolutely robbery. As well, internet on the plane is well over $100. Again, robbery."

Pros: "I enjoyed the hot dinner with red wine."

Pros: "The crew was very nice."
Cons: "Very quick not much to say"

Pros: "The professionalism of the AIRPLANE crew!"
Cons: "Aeromexico planes are very old, not equipt with technology that passingers needs such as power chargers, etc. I loss my connection to San Francisco because the Mexican Aduana was too slow and very bad organized !! I needed to wait 12hs. Until I was able to get my connection...,crazy!! No really any accommodations from that company to their clients."

Pros: "The service was extraordinary since the first moment I checked in. Crew was super attentive, professional and over standing. The service in airport was fast and efficient and in the plane crew and services totally exceed my perspectives. Thank you!"

Pros: "Nothing at all."
Cons: "I missed my from Tijuana to Guadalajara and I called kayak to let them know I still needed the flight from Guadalajara to Tijuana. I asked them not to cancel it and hey said no problem. Well that wasn’t the case my flight got canceled and I had to pay 250 dollar store to get back to Tijuana. If I’m not reimbersed by kayak I wil never use your services again and neither will my family which consists of 11 sibling of mine and more. I expect you guys to make it right. Contact me right away please."

Pros: "The staff is doing as best they can."
Cons: "No breakfast with the reroute. Connecting flight was not held (would not have needed much) - now on standby for a later flight. If i’m a day late my trip will not be the same :("

Cons: "Old plane, late with no notice. Poor seats."

Pros: "This flight (mex city- San Francisco) was much better overall. Newer plane, friendlier crew, better food."

Pros: "Inside the plane the food (COLD SANDWICH) has a horrible and monotonous taste . Outside the plane the service is poor. You meet aggressive people without any clue of courtesy. I saw disable passenger without any attendance when wheelchair was requested.They don't have any idea that you are part of a business industry with many competitors. I will never recommend in my community to use your services. You are the worse of the third world."
Cons: "I experience an incident that affected emotionally my family. One hour after depart from Mexico City, the fly attendance announce that we need to land in Guadalajara for safety/security reason. You removed a youth passenger without any strong and fair reason, because he was unlucky this day: He was accommodated together with 2 members of a middle east family that was logically to be filled by the 3. he touch friendly the kid near him and his father that was in different place??? react negative against this normal gesture of the youth passenger. Why you didn't put the entire family together from the beginning?"

Cons: "As all the comment I have put, the crew occupied the front passenger baggage space, that really hurt the feeling of the passenger because people seems bring a lot off baggage from Mexico. So please think about the passenger in the first place! The other bad experience is when I arrive Austin my baggage didn't come out as priority baggage! I need to wait almost 20min which cause me more time to go though custom."

Cons: "the only food served to us during the fly was a breakfast which one was the combination of black beans with eggs which was rotten and smelling very bad ...."

Cons: "My fligth was dilay for 2 hours and i got charge a baggeg on a international fligth"

Pros: "We made each of our flights only by the will of the Aeromexico crew and they were extremely friendly."
Cons: "Both flights were delayed, neither due to weather. It made transferring to our next flights feel like absolute chaos, where even the people were scrambling. The plane for the longer flight (SFO - CUN) was a visibly older plan and the seats felt like sitting on concrete. Also, it didn't notify me while booking that the seats in front of the exit row didn't recline (or I missed it somehow), and the seats didn't just not recline - they actually leaned forward a bit! The seats themselves were VERY tightly packed - likely the tightest I've ever been in."

Pros: "I was comfortable, it was an all Arround good flight, friend Iiness,."
Cons: "Hard to think what I didn't like, since it's been years since I did not get a nice breakfast in other airlines until I flew on airmexico,and did get one."

Pros: "To be honest nothing"
Cons: "when I ask for something and they told me they gonna give the forms on the airplane,then they said we are out of this forms?you can get in in the airoport"

Pros: "Plenty of drinks, entertainment and blankets earplugs. Going we had a fabulous new plane with individual tvs & plugs for electronics."
Cons: "Coming home older plane, no individual tvs, the monitor to view commercials was small & far away. Also they only showed one hour tv show. It was over 4 hrs, they could have showed at least another show. Food not good."

Pros: "Good attention, well management of lugaje, wc clean"
Cons: "Creew elderly , poor food, no enterteniment, bad sound,"

Pros: "Excellent."
Cons: "Servo ice wa grear"

Pros: "Good service, the flight attendants are nice"
Cons: "Delayed about 50 mins I never had that problem with them"

Pros: "Flight took off on time, ample room for carry on, seating comfortable, personal screen with recharging outlet, good selection of entertainment, dinner and drinks included. Attendants pleasant and flight arrived 15minutes early. In this day and age of penny pinching airlines treating people like cattle, it's nice to be treated like a human. Very enjoyable flight."

Pros: "Mis padres son los que viajaron y estuvieron muy complacidos con la manera en que fueron tratados. Ellos tienen 86 y 82 años y me comentaron que las personas que los ayudaron fueron muy amables. Cuando llegaron a la Cd. de Mexico, ya los estaban esperando con la sillas de ruedas que requerimos para ellos. Gracias."
Cons: "En el aeropuerto de Las Vegas tuvieron que esperar un poco por las sillas de ruedas que se requirieron. Supongo que los empleados estarian muy ocupados y es entendible. Por lo demas, todo estuvo bien. Gracias."

Pros: "The plane was running at very low capacity, so many of us had rows to ourselves"
Cons: "No power outlets at the seats, No video, difficult to find power outlets before boarding the plan, the boarding area was very sanitized."

Cons: "they keep using a very old 767: no personal entertainment screen, no USB outlet and absolutely freezing temperature. Most of the people put on their heavy coats."

Pros: "Great stewardesses"

Cons: "Pilot got us yo phl in record time. Praise the Lord."

Cons: "Wheel got stuck during takeoff. Had to fly standby to get home. Originally told I would not get home that day. It was 8 am"

Pros: "Everything"
Cons: "It’s perfect"

Cons: "On time and a little early"

Cons: "No wifi or entertainment was available. Food was mediocre."

Cons: "Entertainment."

Pros: "Nothing."
Cons: "Everything."

Pros: "On time"

Cons: "I bought ticket on British airways. If I had known I would be switched to AA, I would have just bought it there & paid less"

Pros: "on time departure offered a beverage and snack"
Cons: "we had to circle phila we had to wait for our gate"

Pros: "The internet and movies"
Cons: "The AC was not turned up it was very hot and even after I asked nothing was done."

Cons: "Checking bags in PHF very poor. Disorganized and poorly managed. Staff needs more training and explicit direction. Kiosks should ALL be in working condition!"

Pros: "Seating had a good amount of room and was comfortable."
Cons: "Bathroom was messy and a little disgusting."

Pros: "Alll"
Cons: "Nothing"

Cons: "Staff friendliness. Not forever late. Not losing kids stroller"

Pros: "Smooth ride"

Cons: "Baggage claim was terribly slow in Philly (again)"

Cons: "The female staff at the desk where the luggage is dropped and boarding passes are issued was very rude. A little smile makes a difference vs being rude to customers. Apparently she needed to know that she is getting paid because customers like us choose to fly AA or BA"

Pros: "It was fast"
Cons: "They could have offered headphones, the charging outlet didn’t work"

Cons: "Extraordinarily rude staff, no information, mess with gates, staff not willing to help. Really rude and awful-worst experience ever!"

Cons: "I have changed flights. Been delayed 5 times now. And still haven’t left the USA."

Cons: "I am tall and seating is a little tight."

Pros: "Trip was wonderful."

Pros: "On time, and frequency of water service"
Cons: "That bathroom smell was frequent in the cabin."

Pros: "Great food, on time, smooth service"

Pros: "good"

Pros: "Check in"
Cons: "Missed connection"

Pros: "The staff was very cheerful and helpful !"
Cons: "The food could be better"

Pros: "N"

Pros: "Price and service"
Cons: "Outdated airplanes"

Pros: "Excellent service and airplane. Just need better Entertsinment system ( more updated ) and more programs and movies to watch."
Cons: "Entertsinment system , TV's are too small and not enough programs"

Pros: "Boarding gate people were great about being communicative about the delay situation"
Cons: "Delay for...rain"

Pros: "Service"
Cons: "No entertainment monitor"

Pros: "Food was okay.."
Cons: "Had a bulk head seat that turned out to be not one."

Pros: "On time departure"
Cons: "Why do not they serve FREE water????"

Pros: "I"
Cons: "r"

Pros: "Pilot did good job in tricky conditions at landing."
Cons: "Wish food were served."

Cons: "No priority boarding for people with babies and toddlers"

Pros: "Nothing"
Cons: "It's AA, never again"

Cons: "There was no wifi"

Pros: "Quick boarding and on time departure"

Cons: "Late by 40 min"

Pros: "They were able to use the electronic boarding pass through the app which is nice. Boarding was really quick."
Cons: "The overhead bins didn't have enough space for carry on for everybody flying."

Cons: "Power cord plug-ins for cell phone in passenger lounge were limited. Wish standard seating allowed for more width, better way to avoid reclined seat in front."

Pros: "Prompt boarding & early arrival. Staff was also friendly"

Cons: "See my previous comment"

Cons: "In seat entertainment"

Pros: "Everything was great"
Cons: "I like everything"

Read more about Aeromexico
COVID-19 information

Safety measures for airlines flying from Mazatlán to Philadelphia

Airlines flying from Mazatlán to Philadelphia have enacted additional safety measures and adjusted policies to better accommodate travelers. Policies vary by airline.

Heightened sanitation

Daily cleaning, installation of cabin HEPA filters on flights from Mazatlán to Philadelphia

Mandatory masks

Masks required on board, masks provided on flights from Mazatlán to Philadelphia

Social distancing seating

Middle seats unavailable to book on flights from Mazatlán to Philadelphia

Pre-flight testing

Testing for antibodies, testing for symptoms for flights from Mazatlán to Philadelphia

Book cheap flights from Mazatlán to Philadelphia

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