The space and seats were uncomfortable. I received errors when trying to access gogoinflight on my tablet, even when I had the most updated app. Therefore I was unable to use the app during my flight to Philadelphia. Also, when checking in from our original departure location, MCO, we were not provided our boarding pass or luggage tags for our final destination, Barcelona, only to our connecting flight, Philadelphia. The connecting flight was delayed in MCO for an 1 hour and a half, after we have boarded the plane. So we waited in the plane for the whole hour and half while a maintenance issue was being resolved. The delay almost cost us to be late for our final flight to Barcelona. Since we were not given our boarding passes for PHL to BCL it caused confusion when trying to board our plane in PHL to Barcelona, and also caused for our baggage to not arrive with the flight. After landing, we spent an additional 2 hours at the Airport going through customs, and waiting on line for the lost and found desk for baggage in Barcelona. The lost and found desk had three agents available to assist, however we can only talk to one which was designated specifically for American Airlines. This caused a very long wait time of 1 hour. We were advised the bags stayed in Phildelaphia since they did not have the additional luggage tags, and will not arrive till the next day. Overall the experience within the Airport kiosks, service desks, and baggage check in' s was not a pleasant experience. I believe many of these issues could have been avoided if the American Airlines agents were more knowledgeable and attentive.
I had to change flights for the next day cause of legal terms, they made me forfeit my ticket and didn't give me any reimbursement for the next day flight. They stole my 75$.
Compared to Frontier I liked the smooth moving lines for bag check ins, and a ground person helping folks backed up on flights that were boarding and in a panic.
The flight crew was nice.
It's hard when we can't get a beverage or snack anymore on a plane.
Agendas were extremely rude and disrespectful. I had a family issue causing me to drive to my destination, and kept my flight so I could fly home. When I went to check in online, there was no itinerary to be found. I called, and they said since I was a "no show", it was cancelled and I could not be reimbursed. I offered to use it as credit and get a new flight, paying the difference. This request was declined. The agents on the phone were very rude. Spirit nickel and dimes you, has no available seats, doesn't feed you, and the planes are small. I will never attempt to take this airline again.
The crew was very kind and we had a safe trip in general
2 hours of delay to take the airplane in Orlando and they changed the flight to Charlotte when it was planned it would go to Philadelphia but it was not a big deal to me.
The actual flight was great. Efficient boarding process and on-time departure even though the flight was full with mostly vacationing families
Several kiosks at MCO were not working and some of the functioning units would not print the baggage tags, resulting in long lines and delays. Early arrival in Philly and had to wait for ground crew at gate and bags took about 1 hour. Unfortunately typical at PHL.
Plane was very warm upon boarding due to issues with auxiliary cooling but informed it would change as engines turned on .
I sat in row 20 and it was very cold during flight. Flight attendant inquired about comfort. It improved for about 10 minutes and returned to cold state . Noticed that one attendant put on some kind of jacket due to coldness . Nearby passengers retrieved blankets from their carry on baggage. Glad I had at least a light jacket to throw over me and that my legs were partially covered. Guess it's better to be too cool than too hot. Otherwise. It was s great flight .
Bait & Switch or Bait & Pile
Two plane tickets priced at 156.00 ended up costing 364.00 because I wanted to sit with my wife and we each wanted to bring one carry-on bag!
Refused to pay an ADDITIONAL 45.00 each to sit in comfortable seats!
As will sometimes happen, aircraft was delayed over and over again. After an announcement that a new aircraft "might"arrive but we may have to fly the next day, I had my travel agent book a flight with Southwest. Only reason ever given was that there was an "odor" on the aircraft....awesome. I know aircraft issues happen, but the communication was horrible.
Everything was smooth and went on schedule. Actually first flight in a very long time and it was the holiday weekend. Yeah.
Allergies. American Airlines must do a better job of accommodating children with peanut allergies. It is obvious they do not get the serious health issue and life threatening situation of the allergy. Our family traveling to Disney on AA had a very uncomfortable ride.
I specifically loved all of the crew members on my flights to Orlando and back home. They gave me a few good laughs with their jokes and funny expressions. Another great factor of using Frontier is that they keep you up to schedule with your flight by sending you emails from the morning of until your flight departs to insure you don't miss a gate change or flight delays.
The only downfall of using this airline is that the customer is not informed before hand that you have to pay an additional, but small, cost to choose your seat. The customer is also charged for a carry on unlike some other airlines who allow 1 free carry on.
flights there and back left on time. significantly more leg room than on the United flight I took to mexico city recently. seats don't lean back but I don't care about that, and it means that the person in front of me won't be leaning their seat back into me. You have to be very careful that you understand all the rules about baggage and seating (don't pay extra-they'll just assign you one, and you probably won't sit with your traveling companion). Great as long as you can fit everything you need into a bag that fits under the seat in front of you. got TSA pre-check both ways, too. yippee.
I thought it ended up being very expensive. I paid for my ticket. then had to pay for baggage and seat assignments. I think I will pick a flight that has it all included next time.
Bag weight was 43lbs on its side and the attendant had us stand it up right making its weight 55lbs
Something's not right there. Also other passengers whose bags weight over and under totaled out even
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