Flight was delayed about 50 minutes and completely full. they did the usual demand for people to check carry-ons. they called all groups to board very fast only to stand in the gangway after having boarding passes scanned. Why don't airlines board from the back to front - since they now have assigned seats? our stewardess got drink orders confused, so she just called out "cranberry". etc.,.. I wish they wouldn't serve pretzels snacks with a powdered coating, as it sticks to your hands and they don't have wet wipes. don't want to lick my fingers after hanging out in the terminal for over an hour.
Delayed over 3 hours, extremely rough landing on all four flights. Would not recommend
Boarding, crew and inflight entertainment was great. Could have better food options for a long flight. Paid money and got a seat with extra leg space but was asked to keep my carry on under the seat in front of me which defeats the purpose of buying a extra space seat.
On time departure and arrival. Had to be the oldest plane in the SWA fleet but it got me where I needed to be.
It was great and arrived home a little sooner than expected which is nice.
Multiple delays due to weather in Chicago, but the crew did their best to get flights rescheduled and on to their destination. I felt like the crews handled a frustrating situation very well, kudos to them! I was very glad to not have a cancelled flight.
The flight was delayed due to earlier issues at other airports. The crew was excellent & made it a good trip.
I flew twice this week on Southwest, was delayed over 2 hours both ways. From Pittsburgh to Chicago it was due to weather but the gate agents, pilot etc were great at updating everyone. Today from Midway to Pittsburgh the plane had come from an international location, kept getting delayed, no information was given until we were delayed for the third time. It was ridiculous, whoever scheduled that plane to fly to Pittsburgh after didn’t consider a lot of things.
The crew was very nice and respectful and everything went well.
Having a direct flight between Pittsburgh and Austin makes traveling so easy.
The main issue was the quantity of the drink. The hostess gave only half cup full of the soft drink. I was thirsty and was expecting full glass like every other time.
The baseline is to have everything happen as expected. That is what happened with the small exception that climate control in the aircraft sss not turned on when boarding started making the aircraft very hot. All in all great experience!
The crew was excellent but the entertainment did not work. The 3mm jack for the headphones was faulty and no sound was available for entertainment.
Very aggressive at the boarding area of only allowing one person passed a line/ sign
My tray was broken so i had no place to work or eat except my lap. Flight attendant said I would get an email with some credit or miles, it was a complete waste of time as I could only function at about 20% of normal. I have not received anything yet.
Originally, I was booked in economy. I paid several hundred additional dollars to upgrade to first class. Then I paid several more hundred dollars to change my flight to a slightly earlier flight. I asked if the changed flight would also seat me in first class, and I was told that it would. When I boarded the plane, however, I was seated in economy. So, I paid $500-600 more than I paid for my original ticket for an upgrade and a changed flight - received the changed flight (which was nice), but did not receive the upgrade. So, I was not completely satisfied.
Delayed due to thunderstorms and no in-flight service due to rough weather — both of which are out of Delta’s control. Flight was good overall.
This was the second flight this week with flight attendant Marcus I’m not sure if his last name is Lane or Lang but this guy is awesome. He funny, attentive and his service is 5 stars. Marcus makes business travel more enjoyable !
My seat was moved closer to the front of the cabin since I had requested wheelchair assistance to the gate.
Carly the flight attendant was extremely helpful and very accommodating to passengers on the flight from what I noticed. Couldn't be more satisfied with the service and assistance from Delta's flight attendant, Thanks again Carly!!
I need to note that this flight experience was generally fine but the boarding situation was absolutely a mess and there wasn’t any actual priority boarding. I rated the experience poorly because I’m am genuinely so frustrated with the crew on United taking the baggage space in first class. This flight it didn’t happen, but the last few flights (when I ironically don’t get an opportunity to provide feedback) have been spoiled because upon entering the first class cabin as one of the first few seated passengers, the overhead bins are full and ‘crew’’ tags are on the bags of those taking space. I don’t intend to infer some sort of a class or caste system but it’s absolutely ridiculous that the crew takes the overhead storage above and beyond their most loyal and lucrative customers. They should not even have economy space IMO. And I’ve gotten grief when I’ve noted to the crew the ridiculousness of the notion that the crew (who are the last off the plane) should have priority over flyers who pay. I hope you find a way to convey this message to United because it’s happening with increasing frequency and I intend to find a way to expose the specific crew members who are doing this on a flight by flight basis. (And I have a day job)
I had bad experience with United airline. No live rep, they only have AI that respond to customers concern
Great flight and crew. Need more legroom and DO NOT allow seats to recline.
United didn’t even try to hold the flight for me. They knew I had a tight connection and when I arrived at the gate less than 10 mins after final boarding the flight had already gone. The gate agent wasn’t even notified that I was on my way. She was told I wasn’t at the airport
Everything went well except the turbulence what no one have a control of but pilot and crew handled very good!
I still prefer Delta, but Delta doesn’t fly to State College PA.
This flight was delayed multiple times and eventually canceled around 2-3ish. Original take off time was around 10:30am. By 3, there were no other options out of Houston, so stuck in Houston for from 3pm - 11am the next day.
Nothing bad to say about the actual crew or airline. It was nice to have a complimentary FULL can of soda, as well as a snack. Blankets and earbuds were also provided at no cost for this red eye flight. I especially appreciated the free WiFi and movie selection with the Bluetooth option. It helped the flight pass more quickly. No matter who you fly, boarding and disembarking are always SUCH a pain. As I mentioned, this is on the passengers and not the crew!!
Flight attendants rude and impolite… flight delayed by almost 5 hours.
Ok so apparently the new policy on United Airlines is that customers in the main cabin should NEVER be served more than once and besides picking up trash there should NEVER be another interaction with the customer for any reason.
We waitied for 2 hours for flights to take off. Make us to seat 2 hours in small space is not good.
Wheel Chair Access sucked. I had a guy from Bangaldesh drop me off without taking me to the gate
comfy and spacious seats for premium economy, nice flight attendants. only problem was the wifi did not work, and my entertainment screen was locked in Arabic language and all kids shows with no way of seemingly changing it. but the flight was fine and I arrived with no issues
It was hot. Need more A/C blowing with more pressure from the overhead vents.
Although it was a smaller plane, the flight was quick and uneventful.
My wife and I caught horrible sinus infections while flying from Athens to Philadelphia
Cabin was bone dry, no humidity whatsoever, and pretty warm; and beverage service didn't start for at least an hour. I had to go to the back for water and the FAs tried telling me it was always this way for all Miami flights, which is complete nonsense. Avoid the MAX8 like the plague.
Flight was 2+ hours delayed and they “misplaced” all 3 of our checked-in bags.
These was no gate agent until the last minute when the flight was ready to board, an hour late. The status board at the gate was not updated, had the wrong times on it, and nobody knew what was going on or if the flight would even actually take place since there was no gate agent to provide any information. When the agent finally arrived, there was no explanation why we were an hour late.
Flight was very good. For most part on-flight customer service was great, though online entertainment didn't work. What wasn't good was American Airlines service in Philadelphia. Our plane was delayed out of Naples due to weather, which was understansdable. But customer service to help us make connections to Kansas City was non existent, even though we were told there would be AA reps at the airport to help direct us where to go. When we asked for help, directions were conflicting. As a result we barely made our KC connection. And our bags didn't arrive until next day. For all their app technology, their human service was a bit lacking.
Frontier line changes my flight schedule with out my authorization. They never ask me and with out my concern they cut off 4 hours of my vacation they force my to leave 4 hours early from Puerto Rico.
Not clean and was told I would get a great seat and it was not great at all
Good- no snacks on a 4+ hour flight is painful but more painful was the lack of WiFi.
No knowledgeable staff at the counter or in a flight crew. No one knew why once flight landed at Philadelphia Airport then it took them 4 hours from runway to gate . Damn they took 4 hours to reach the gate . They messed up whole night for myself and for my kids.
Horrible communication about delay of flight and what options were available
Online check-in was not user-friendly. Too many fees, not cost effective.
FRONTIER SUCKS! The agent downstairs tricked me into booking, just to get to the gate. At the gate, they told me they couldn't help. I then called Customer Service. They and the gate attendants kept blaming each other. Neither side was willing to help the customer.
My experience with frontier staff at the Denver airport was absolutely horrible. The manager on duty was even worst if was the worst experience I have ever had, I have never been treated so poorly as a customer in my life! The staff was extremely rude, eye rolls and attitude and then refusal to help me at all. I wish I could never fly frontier again that’s how horrible it was!
Good for the price. My only complaint is that the pilot should keep the air flowing while passengers are waiting to getting out of airplane.
I arrived 1 hour prior to boarding, and they said I was too late for a domestic flight. First time I heard that :-(
