Daily cleaning, installation of cabin HEPA filters on flights from North America to Philadelphia
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Scores according to KAYAK customer reviews
Pros: "Seat comfortable and the seatbelts actually fit!"
Cons: "Nothing relly"
Pros: "Cree was great. The switch from one airplane to another was smooth. Snacks were great selection and enjoyed the WiFi"
Cons: "Everything was great"
Pros: "Crew was really nice."
Cons: "My first flight was delay because of that I lost my second flight."
Pros: "Standard boarding The plane was on time"
Cons: "Better boarding process.Such as the one used by Southwest"
Pros: "The flight was on time the crew and captain was very helpful. They got us on and off quickly and safe"
Pros: "Crew was the best I have had in 2019 on Delta, the only good crew."
Cons: "Everything at the Atlanta Airport. From the airport and staff itself to those working for Delta Airlines. It has been so bad, that I am thinking of flying with American Airlines again and avoiding the Atlanta Airport all together. Absolutely the worst airport in the country, Delta not much better"
Pros: "I like flying Delta. Make you feel comfortable and at ease."
Pros: "Smooth , fast, comfortable"
Pros: "Crew was awesome"
Cons: "No TV unfortunately"
Pros: "What I liked was getting to my house."
Cons: "The air-conditioning was extremely cold; on the positive side, I was given a blanket. The plane did not have any kind of tv screen in which to watch films or programs. Space was unbelievably tight between seats and rows; I cannot imagine a horizontally or vertically big person having any level of comfort. In general, the service was quite poor, making me wonder how does Delta treat the flight attendants, for they seemed tired and careless. The above did not happen in any of my other flights: Atlanta-Guadalajara, Guadalajara-CDMX, CDMX-Atlanta."
Pros: "They have great and friend staff."
Cons: "Delta treats any passenger that isn't a member of their skymiles or anyone that doesn't purchase a seat in advance like peasants. You don't get assigned a seat until YouTube up at the airport... That's fine, not really a big deal. But because you didn't select a seat, they don't let you print or view your boarding pass on your phone, forcing you to go to the checking desk. For someone that has TSA pre check and travels alot, all that extra time adds up and can sometimes cause you to miss your flight. Because there is on "fast line" when you check-in like there is at the security check point. I only have this problem with Delta, never American airlines..."
Cons: "my flight from JFK to Cancun had entertainment (TV, movie screen, headphones, etc). This one did not. Was kinda disappointed."
Pros: "Seats were comfortable"
Pros: "You go up. You go down. It's over before you know it."
Pros: "We finally got home"
Cons: "No power outlets, back of the plane is really loud, overhead bins suck"
Pros: "Loved the safety presentation made by the live stewardess!!"
Cons: "Due to waiting so long on the tarmac, I almost missed my ground connection. Also, two persons with impaired mobility were deplaned while nearly all the remaining passengers waited. It has been my experience in the past that those with impaired mobility are assisted in deplaning AFTER the other passengers have deplaned. This only makes sense. Also, baggage handling was slow compared with my previous experiences. Seemed to be a hard landing."
Cons: "If flight is full all the time get a bigger plane"
Cons: "All was well"
Cons: "I liked it all"
Cons: "Small plane"
Pros: "Finally, we got to use a jet bridge in Guadalajara !"
Pros: "Got there before ETA"
Cons: "Concourse was VERY FAR away and trains were not running☹️"
Pros: "On time great baggage retrieval"
Pros: "Great experiencing getting on and off the plane"
Pros: "The captain kept us very informed about what was going on"
Cons: "Only one engine was working"
Cons: "Excellent service excellent pilot"
Cons: "No air conditioner it's too hot inside"
Pros: "Same as previous"
Cons: "Same as previous"
Cons: "Late flt"
Pros: "Modern plane from ATL to BOS. On board games were a fun distraction."
Pros: "Upgrade. Comfort. Gourmet Oatmeal Breakfast."
Cons: "Need more cooking shows (British Bakeoff would be fun) or something besides what has been there for too long."
Pros: "depart and arrived on time"
Cons: "cramped in coach"
Pros: "Staff were great.. landed smoothly"
Pros: "Like the smaller plane: less craziness!"
Cons: "Would've been better without the delay, but the aircraft was late getting to Atlanta."
Cons: "Although weather played a part in the poor experience, it wasn't the only factor. Delta was unprepared."
Pros: "Overall it was good"
Cons: "Everything!! I wanna be compensated for this nonsense I went through!!"
Pros: "Everything from boarding, service, arrival time and deplaining was smooth"
Pros: "Lots of movies available!"
Cons: "One small bag bag of peanuts?!?"
Pros: "really close to a SkyClub - it seems like the connections to Panama City usually get stuck at the end of the concourse, so this was a pleasant change"
Cons: "Alaska seems to do a much better job in getting the people to stay out of the boarding area until their zone is boarding. At least they make it a point of emphasis."
Pros: "Row to myself"
Cons: "Old aircraft"
Cons: "Read previous complaint"
Cons: "Perfect. On time. Flawless. Friendly and informative. Clean aircraft."
Cons: "No good food options just peanuts and drinks"
Pros: "The crew was very accommodating, personable and the communication was good."
Cons: "It's not really fair to blame the crew or the airline forother nature, but my biggest frustration with flying is that the flights always seem to get delayed for one reason or another."
Pros: "On time"
Pros: "The crew was great. The plane was clean. The flight was on time overall great."
Cons: "I can’t think of anything that could have been better. The entire flight process and experience was great."
Pros: "Seating had a good amount of room and was comfortable."
Cons: "Bathroom was messy and a little disgusting."
Pros: "I paid for 2 seats and they took my seat and did not reimburse me"
Cons: "They should of reimbursed me for my seat that they took"
Pros: "The crew was good given the challenges of a delayed flight"
Cons: "They could have delivered on the most important aspect on-time arrival. I know that a mechanical issue delays such as tires however ongoing maintenance should prevent these delays. Your failure to deliver on your promise impacted my ability to deliver on mine."
Pros: "The flight attendants were really nice."
Cons: "No tv in the headrest."
Pros: "The flight crew was very cheery and a pleasure."
Cons: "It’s a shame the larger airlines are eating up the smaller!"
Pros: "Comfortable seats. Recovered lost time en route."
Cons: "Delayed due to maintenance issue. Little in flight purchase options for food."
Cons: "Baggage was lost!!!!!"
Pros: "The crew was friendly There was a bit more legroom than usual"
Cons: "There was a 2+ hour delay We had to upgrade just to get two seats together but found that the plane was not full when we boarded. I could have saved about $50.00"
Cons: "Baggage claim in PHL really needs an overhaul.... i travel regularly and have waited over 30-40min for my bag the last 3 flights (nov thru march)..."
Cons: "It was an hour + late. A trip I took from Washington two weeks before was late in both directions."
Pros: "They were able to use the electronic boarding pass through the app which is nice. Boarding was really quick."
Cons: "The overhead bins didn't have enough space for carry on for everybody flying."
Cons: "Power cord plug-ins for cell phone in passenger lounge were limited. Wish standard seating allowed for more width, better way to avoid reclined seat in front."
Pros: "The Denver airport is beautiful"
Cons: "I will never fly AA again - see below"
Cons: "Gate personnel was not as accommodating. Didn't seem like they wanted to help."
Pros: "The flight was on time, I like the assigned seat, and the service was pleasant."
Pros: "Not much...we did leave on time"
Cons: "All most everything. The seats are too small. I felt like I was in a cattle car. The food was cheap and offered little in nutrition. The attendants seemed to be understaffed although one attendant tried hard to be courteous. The lavatories were reeking by the time we landed. Flying has become a chore. As a result of this experience I will look for other airlines in the future."
Pros: "On time departure/early arrival"
Cons: "Boarding g process a bit chaotic"
Pros: "Staff werected all very helpful and and pleasant. Pilot navigated a smooth line."
Cons: "Nothing stands out"
Cons: "No entertainment"
Pros: "Uneventful, except for a malfunctioning getaway in MSP which caused a very brief delay."
Pros: "Closer to home"
Pros: "Everything was on time. Food and service were very good."
Cons: "My check-in bag was 5 pounds overweight and resulted in a charge of $200. I think this is outrageous."
Pros: "The TV and Movie options were good. The food was good too. The staff was very attentive."
Cons: "My luggage was misplaced, but I got it delivered to my house by Wednesday evening."
Pros: "A great ride."
Pros: "While boarding, flight attendants were very nice and attentive. Served several snacks and choice of drinks."
Cons: "no entertainment"
Cons: "Aircarft could of had mor a/c"
Pros: "Prompt boarding & early arrival. Staff was also friendly"
Cons: "See my previous comment"
Cons: "No entertainment, screaming children and no food"
Pros: "Everything was great"
Cons: "I like everything"
Pros: "very smooth, ontime ride.. kool"
Cons: "everything was ok"
Pros: "Everything was great. I rated low on food and entertainment bc I didn't partake"
Cons: "I was not satisfied with flying American Airlines I will not not be flying with them anymore in the future."
Pros: "We departed on time and arrived early. There was nothing that caused delays to our flight."
Cons: "My seat wasn't clean. There was chocolate on it which would have gotten all over my outfit had I not seen it ahead of time."
Pros: "The entire crew pre-boarding and in flight were extremely friendly and nice and seemed to have a good raport with each other. The last time I flew, I took Frontier from LGA to Denver and the staff on Frontier's flight were very rude and dismissive towards passengers. It was so refreshing to fly American Airlines and be greeted with warmth and professionalism by the staff!"
Cons: "The only downside to the flight was the lack of music/tv."
Pros: "The space"
Cons: "ThE delay"
Pros: "Seats are too close together. We can hardly move, backward or forward."
Pros: "I liked that it was super fast! As soon as we got up we went back down. There wasn't even enough time to buy wine!"
Pros: "Everything was on time."
Pros: "Easy boarding process and the flight was almost 30 minutes early"
Cons: "the wifi kept kicking me off while I was watching their in flight entertainment"
Cons: "Kept getting delayed"
Pros: "Attendants were wonderful!"
Cons: "Baggage claim time - but that's a Philly issue."
Pros: "I typically have a way better experience with United than I do with the cheaper airlines (such as Frontier & Spirit.) I like that I can check a bag for free when I book with my mileage credit card and that I can carry on a bag without hidden fees."
Cons: "Luggage took 30 minutes to get to pickup and it was covered in vinegar. The snacks on the ride really stink. A little bag of pretzels. Boarding and I boarding took forever"
Pros: "There were some great employees but unfortunately one of the team didn't share their personality"
Cons: "There was one employee or steward who just didn't seem to want to be there did his job but compared to the others was not on the same page of the team"
Cons: "Lost bags and unable to have bags delivered as instructed. Unprofessional driver and still no resolution for receiving lost item."
Cons: "Paying for baggage"
Pros: "The tailwind made it so that my 6 foot 2 inch 235 pound frame didn't have to sit in the middle seat as long."
Cons: "I paid for the insurance just in case I needed to change my flight. Well I did need to change my flight to get a few more things done before returning home. The answer I recieved when I called was that I had to pay 600 dollars for the change and then file a claim for possible reimbursement. The whole round trip flight only cost $250."
Pros: "Flihht was cancelled night before. Rep said impossoble to get him home the same day. Looking online there were flights available, just more expensive and doesnt follow their policy. Very disapointed"
Pros: "1st class experience was great."
Cons: "Time between load and take off"
Pros: "Comfortable the entire trip! 1st class is the only way I will travel any more especially flying all the way across the country! Thank you United!"
Pros: "The simplicity of your website."
Cons: "The guy sitting next to me."
Pros: "The TV and very good selection of new movies"
Cons: "The snacks were too little!!"
Cons: "Went all the way there turned around and came back"
Cons: "Hard landing, puking passenger that started at boarding til landing. Bags were smashed up, that's just the beginning."
Pros: "I like that they waited for me before they took off"
Pros: "Departed on time."
Cons: "Small plane...every seat taken and crowded."
Pros: "We were lucky there was an empty seat on our row of three, which made it a little more comfortable."
Cons: "Some of the crew was not helpful, cramped, no food. Next time will book 1st class for a 3 hr flight. We were delayed 1 1/2 hrs due to weather in Philly, nobody's fault just inconvenient."
Cons: "Very uncomfortable seats on CRJ700. Bottom was fine, but seatback had ZERO padding."
Pros: "Quick, comfortable, smooth, and pleasant"
Pros: "On time"
Cons: "No complaints"
Pros: "Attendants handled everything well!"
Pros: "Delayed in Denver"
Pros: "Boarding was nice, and fast, but inly because I'm handicapped. Crew was pleasant."
Cons: "I didn't like having to pay $4/2hrs for internet/movies for a 3 hour flight....$8 to watch a movie on a 8" screen?? Come on! If you have it available, why isn't it free or included in $600 ticket price? I'm 6'0" tall and weigh 218lbs and I felt like a sardine in a can. Seats are WAY cramped! They probably are comfortable for a 7 year old girl...."
Pros: "Just happy to be home"
Cons: "That I asked to be put on an affiliate airline they didn't offer which was perfect because I was able to get home to get medical attention"
Cons: "United had 3 gate changes. Ok sometimes that happens. This was said due to a storm out of colorado"
Pros: "Quick, no turbulence, friendly attendants"
Cons: "Everything. United made no apologies."
Cons: "The lavatory had an issue causing a 35 min late start."
Cons: "Tight aisle"
Cons: "I did not like having to check my carry on after all. I was told the overheads were full so I could get it in Baggage after the trip. For health reasons I did not want the trip to baggage and I did not want to risk my bag being lost. I drive 3 hrs o the airport and I did not want to drive back or wait 3 days for a lost bag to be sent to me as I have before. The person at the gate was rude when I said you won't lose my luggage will you? he said Probably. I said really, and he said well you did ask."
Cons: "Wobbly takeoff from Denver, then an aborted landing at LGA, I won't be flying United again anytime soon."
Pros: "The United wifi free with a tablet was nice."
Cons: "Departure time changed 3 times from 30min late to 20min early to 30min late again."
Pros: "Landing was excellent"
Pros: "On time and early for the second"
Cons: "My TSA wasn't tagged to my ticket"
Cons: "We boarded late because of maintenance check. After we boarded, we were told still doing maintence check."
Cons: "1 hour late - "mechanical problem...""
Pros: "Same as above"
Cons: "Same as above"
Pros: "Everything was good"
Pros: "The easy load in, able to watch movies for free! The extra space was incredible!"
Pros: "On time"
Cons: "It was an enjoyable trip, no complaints whatsoever."
Cons: "Separate the individuals on the flight. Many seats available in the back and yet they crammed everyone in the front side by side with the covid-19 conditions just not smart planning at all"
Cons: "7 hr. In-announced delay"
Pros: "My seating upfront amazing , baggage claim was easy"
Cons: "Awful check in, many customers missed their flights. No back up for employees. Horrid"
Pros: "Inside staff where very friendly"
Cons: "Ground staff horrible , terrible"
Pros: "Cheap and convenient"
Pros: "Price - though luggage fees add up"
Cons: "Spent over 1hour delayed inside airplane due to malfunctions of plane, waiting on a fix."
Pros: "The pricetag"
Cons: "Everything else...terrible"
Cons: "They nickle and dimed you for everything, the cost in the longrun was more than if i used American by $80. in the long run, lied about carry on and charged 40 each way"
Pros: "I had neve flown Frontier before. The boarding experience was orderly, fast & efficient."
Cons: "There was no free wifi"
Cons: "Everyone trying to sell me something else at every turn."
Pros: "I don't like the policy"
Cons: "They service suck I don't think they should be in business"
Cons: "The plane was delayed and I was not notified by email."
Pros: "Friendly staff"
Cons: "Need to pay for snacks"
Cons: "3hours delay"
Cons: "Was never told you had to pay for bags either $30 to check and $40 to carry on!!!! I wouy have chosen another airline!!!!"
Cons: "Lots of noisy children"
Cons: "I did not like the long delay"
Pros: "Several pieces of luggage came out of the plane and onto the conveyor soaked in what appeared to be hydraulic oil."
Cons: "Ruined luggage!"
Pros: "Best price for last minute booking"
Cons: "Extensive bag charges!!"
Cons: "An 8hr delay, for a small emergency light part. Missing a day of work."
Pros: "Price. Short lines."
Cons: "Website was only partially operable when accessed from a link in an email when trying to "buy a bag" and check in. Had to access site directly, then it worked. However, I spent a frustrating 45 minutes when trying to buy a bag and check in when I used the link. Also had trouble using the Frongier app. Could not check in using it."
Cons: "Plane seemed much noisier than competition."
Pros: "The price was somewhat competitive"
Cons: "Comfort was nonexistent, and paying for water is ridiculous"
Pros: "Everyone was very friendly"
Cons: "Cokes, sprites etc should be free"
Pros: "Everything was excellent"
Cons: "no place to hang my suit"
Pros: "5 hr delay..."
Pros: "That I got to denver"
Cons: "Everything else"
Cons: "Sitting on the tarmac for over 2 hrs"
Cons: "Plane was late, sat on the runway for 20 minutes, generally horrible."
Pros: "Cheap prices. Clean plane. Felt safe."
Cons: "No comp soft drinks or snacks"
Pros: "Arrived early!!"
Cons: "Un processional"
Cons: "Seat do not recline"
Cons: "Horrendous. Don't fly Frontier if you are a fequent traveler."
Cons: "Two screaming babies. Great other than that."
Pros: "Comfort cleanliness"
Pros: "Charges for carry on luggage should be disclosed PRIOR to the purchase of the ticket"
Cons: "Customer service is terrible took FOREVER to get someone on the phone which was null because she was COMPLETELY clueless about everything pretty sad every question she was asked she put me on hold tof askin amother agent. But no worries I will not fly again."
Pros: "They could move my seat to accommodate me. Very nice."
Pros: "Roomy and lots of storage space"
Cons: "The long lines to board"
Pros: "They were smaller so they gave more room between sections"
Cons: "They did not have a table- which made it hard to hold the computer. That was a disappointing problem."
Cons: "got delay bad service"
Pros: "Snacks & drinks included."
Cons: "The cost of baggage but on the other hand the airline fare was so inexpensive that in reality the trade off was worth it. You must a strategic packer when flying Frontier."
Cons: "problem printing boarding pass on Frontier web site, had problem with this web site before- very unfriendly and doesn't work"
Cons: "Actually the tickets were cancelled due to my wife"s (KARAMJIT K UBEROI ) sudden sickness and in spite of promise by your customer service to re credit to my Credit Card, later on denied the same .However a flight credit for the amount was provided to use within three months .We were harassed by making repeated faxes and make calls nearly dozen times."
Cons: "i wasnt able to even fly"
Pros: "Crew and expert was awesome"
Cons: "Nothing it was a very pleasant experience"
Pros: "One flight attendant was comical and kept things light."
Cons: "Baggage drop off is unnecessarily lengthy and travelers should be warned. It’s unlike any other airline. Luckily I arrived early enough to allow for the additional time, but if you don’t factor it in you may miss your flight. There is no beverage service and the tray tables are half sized and unable to accommodate a lap top. You’re forced into being crammed typing with the computer on your lap. Minimal and piecemeal communication regarding our diversion to another city. There was clearly no communication from the pilot to the flight attendants who were trying to do their best to assist passengers. If you’re diverting to a different city, passengers have a right to know what’s going on. Hidden/extra fees. I see no cost benefit in flying Slirjt due to all of the fees"
Pros: "No leg room. Seat handle near aisle should go up n down"
Cons: "The seats are worse than bus seats"
Pros: "Very easy process, crew was excellent"
Cons: "Nothing, it was great."
Pros: "Onboard crew was very helpful and friendly."
Cons: "Everything else “Spirit” related was a debacle. We lost our baby’s stroller attachment for the car seat. Very helpful as without it we are unable to use our stroller. Attempted to have several Spirit employees help however all everyone did was send us to another person and ultimately the last person just ignored us. We went down to baggage claim to see if by chance anyone turned in the attachment but we’re only told to file a report and if they so happen to find it they will contact us. This is no help whatsoever. Will never fly spirit again!"
Cons: "Boarding was over crowded and disorganized"
Pros: "The flight attendant was extremely polite."
Cons: "I dislike that we have to pay for our carry-on. The lady that stated that we had to pay for our carry-on was very rude."
Pros: "Boarding went smoothly"
Cons: "Spirit seats do not recline Ok for short flight"
Pros: "Flight attendants were great"
Cons: "No real complaints"
Pros: "Best flight attendant ever...the one male attendant was absolutely hysterical over the intercom throughout"
Pros: "The flight and the crew"
Cons: "They charged me over $80 for over weight baggage. They cut me no breaks."
Cons: "Quality of aircraft, staff, organization. Everything was horrible"
Cons: "The ticket agents were in Philadelphia and Atlantic City were unprofessional. I will never use Spirit Air lines again. The employees at the front desk and managers need to take lessons from United Airlines, Southwest, Delta ect..... I am very disappointed with the service. Yolanda"
Pros: "I like the no frills. Both Spirit Airlines flights I took left on time, and arrived early. The plane was EXTREMELY clean!"
Cons: "I wish they would have been clearer what constituted "personal item" vs. "carry on". My carry on that I paid for would have fit under my seat, thus falling under the category of personal item."
Pros: "Carry on baggage was limited, because the airline charges for it. The plane was relatively new, and the seats did not recline which saved the hassle of repeated requests for bringing them into upright position."
Cons: "The ground crew was clueless. If their computer crashes and you cannot check-in on line from home, you pay extra."
Pros: "Clean, fast, and efficient service from friendly and helpful employees."
Pros: "Leg room. Just not that we had to pay for it."
Cons: "There was a problem and we had to wait on the plane for over an hour."
Pros: "The safety presentation was funny"
Cons: "Over an hr to get our bags. Checked bag fees are astronomical. The seats are horribly uncomfortable. No leg space."
Pros: "The randomized seat gave me the from row with more leg room. That was sweet."
Cons: "There wasn’t anything i didn’t like, it was what you expect out of a $65 flight."
Pros: "Crew was nice"
Cons: "My round trip ticket was $159 total. My LUGGAGE FEES were $170 for 2 bags! I will NEVER use Spirit again!"
Pros: "Easy on and off"
Pros: "Bag drop only took an hour. No leadership cabin steward was a jerk. Try growing up"
Pros: "A crew member made a joke at the end of the flight. The bright yellow signs are easy to find."
Cons: "The seats don't recline, carry-on bags and even water isn't free."
Pros: "The price was about all I liked. Boarding was pretty easy too (easier than most airlines, but maybe that was because there were fewer people)"
Cons: "Everything (and I mean EVERYTHING) is a la carte. So be prepared. I didn't realize this when I booked. I probly won't fly Spirit again because unless you don't want/need food and beverages, a carry-on, leg room, in-flight entertainment, etc it's not worth it. I even had to ask the B&B owner for a printer so I could print my boarding pass (to avoid paying $10 at the airport) In the future I'll pay the extra $75 so I don't have to worry about all of that."
Pros: "My name is Pedro L. Maldonado Bosque This is the best and friendliest airline that I have ever been on. The staff literally makes you feel like family. Thx will see you guys soon."
Cons: "A little more room. But dont we all. Really nothing nothing nothing"
Pros: "The crew, two African-American flight attendants was awesome. great"
Cons: "The turbulence was awful."
Pros: "NO VOUCHER FOR DINNER. I WENT AND GOT A NEW TICKET WITH AMERICAN AIRLINE. I TRUST YOU AS A KAYAK PLEASE PLEASE DON'T RECOMMEND THATHORRIBLE AIRLINE AGAIN. Thank you"
Cons: "NoHuman sense in that airlineservice!"
Pros: "The flight arrived at the scheduled time."
Cons: "Boarding was almost 45 minutes late. Checking in online was a hassle as I was forced to create an account and gave out more personal information just to check in. Information given over the web is usually subjected to sale to other agencies for marketing purposes, and I do not believe that checking into my flight requires yet another online account filled with personal information."
Pros: "The crew was excellent"
Cons: "Actually nothing"
Cons: "Will never fly Spirit airlines again. First flight was cancelled, return flight was delayed by almost 2 hours. I waited at the ticketing desk for 3+ hours (while on hold with customer service on my cell phone). Never had my call answered and also did not ever get to the counter for my refund. HORRIBLE experience, worst customer service ever. A total inconvenience, I had to rearrange all my travel plans, incurring many additional expenses and also book a different outgoing flight at a higher cost in order to get to my destination. Also, the flight seems cheaper but then they gouge you by charging for your seat and also for your carry on. Not any cheaper in the end. NEVER AGAIN."
Cons: "55 dollars for a carry on!?"
Pros: "$3.00 for a can of soda is ridiculous. Flights are not cheap enough to justify a 3:00 soda"
Cons: "Baggage fees cost as much as the airline ticket ? That's a ripoff"
Pros: "Comfort, clean seats"
Cons: "Fare cheap but all the 'musts'made it more than any other airline: $9 Online fee; $25 kiosk fee (which didn't work and had to pay $50 fee to check in with clerk; had to check bag approved for under seat/carry on (12"c12") and since kiosk didn't work, charged $60 for 1st bag, even though I paid $60 for a 'first checked bag' and 2nd bag should hAve been cheaper. It was TSA agent who told me I would be required to check the bag by Spirit as it didn't meet carry on criteria and if I didn't check now, would be $100 at gate. I told her that I was traveling back with same TSA approved (and Spirit online rules) and she became rude and rejected my bag (and did a complete body search) so, I was forced to check the bag or miss my flight. I asked her and the Spirit clerk (3) if this was a TSA/ Spirit racket with kickbacks for TSA and/or Spirit and NOT on of them laughed, smiled, or denied this question. Mever again will I fly Spirit airlines or recommend to anyone!"
Pros: "The only thing I liked was the flight was on time both trips"
Cons: "Seating was too tight and uncomfortable. I felt like a sardine and I am an average size woman. Anyone larger would have a serious problem. I was very unhappy with all the hidden costs not mentioned up front. These costs doubled the cost I paid when I booked the flight. I actually had to pay more to have a seat when I went online to print the boarding pass! My "carry-on" bag was the allowable size for every other airline, but I was forced to pay an additional $40 and had to check it instead of carrying it on. I was very disappointed and don't plan on flying with Spirit in the future. With all the additional costs, it will cost less money to fly another airline that is more comfortable and accommodating."
Pros: "the flight itself was fast and not bumpy at all, other than this everything else was not great."
Cons: "hated everything about it and will not be flying with them again, also they seemed more inclined to get you to buy stuff, you dont even get a complimentary cup of water, how sad."
Cons: "Agendas were extremely rude and disrespectful. I had a family issue causing me to drive to my destination, and kept my flight so I could fly home. When I went to check in online, there was no itinerary to be found. I called, and they said since I was a "no show", it was cancelled and I could not be reimbursed. I offered to use it as credit and get a new flight, paying the difference. This request was declined. The agents on the phone were very rude. Spirit nickel and dimes you, has no available seats, doesn't feed you, and the planes are small. I will never attempt to take this airline again."
Pros: "I enjoyed having no one in the seats next to me...have the ability to stretch out was nice, but that's probably because the rest of the passengers were still in the horrible line to check-in."
Cons: "THE ENTIRE CHECK-IN PROCESS!!! Spirit was having a BAD morning. The Kiosks weren't working and they had a RIDICULOUS line. I arrived at the airport, pre-checked in, just needing to print my boarding pass. After finding out that none of the kiosks were working I had to stand in a line that passed TWO OTHER AIRLINE DESKS and weaved through the entire Spirit queue. I would have missed my flight had I not had an extremely helpful airport employee (I think people called him Paps) who rushed me to the front, had them print my pass, and helped me get through security quickly. The guy was a hero. The airline not doing anything to assist their passengers was a nightmare. Never flying Spirit again."
Pros: "On time"
Cons: "I had a really small back that fitted inside the free bag and she made me pay 50$ for it"
Pros: "Compared to Frontier I liked the smooth moving lines for bag check ins, and a ground person helping folks backed up on flights that were boarding and in a panic. The flight crew was nice."
Cons: "It's hard when we can't get a beverage or snack anymore on a plane."
Pros: "Flight crew pleasant"
Cons: "Bag weight was 43lbs on its side and the attendant had us stand it up right making its weight 55lbs Something's not right there. Also other passengers whose bags weight over and under totaled out even"
Cons: "That I was charged collectively $150 in baggage fees for a bag I never had a problem using as a carry on before...I will never fly spirit again."
Pros: "Nothing.. poor service.."
Cons: "Charging fees for carry on bags.. That's a rip off"
Cons: "I thought it ended up being very expensive. I paid for my ticket. then had to pay for baggage and seat assignments. I think I will pick a flight that has it all included next time."
Pros: "The size of the plane was good and the pilot nailed the landing."
Cons: "Tried to check online on Sunday but it took 2 hours to get that done. Website is terrible! Bag drop off process was not organized!"
Pros: "It was s very smooth flight."
Cons: "Couldn't get sat to recline."
Cons: "Boarding was very late. They had no schedule. Baggage charge is excessive & a ripoff."
Pros: "Pretty easy overall."
Cons: "Delayed 30 min. Waited for bags too ong"
Airlines flying from North America to Philadelphia have enacted additional safety measures and adjusted policies to better accommodate travelers. Policies vary by airline.
Daily cleaning, installation of cabin HEPA filters on flights from North America to Philadelphia
Masks required on board, masks provided on flights from North America to Philadelphia
Social distancing seating
Middle seats unavailable to book on flights from North America to Philadelphia
Testing for antibodies, testing for symptoms for flights from North America to Philadelphia
Waiving of change fees. Search flexible flights from North America to Philadelphia