Customs was overwhelmed with people due to poor management of scheduling arrivals and understaffing. This caused us to sit on the plane an extra 45 mins and made me miss my flight.
Our plane had mechanical problems at a previous destination which caused a chain reaction of delays. We were supposed to depart at 11:59pm. We departed closer to 3am and arrived 3 and a half hours late. As I result I missed an appointment costing me $75. This is our second JetBlue flight this weekend, both of which had major delays and greatly hampered our trip.
The crew and staff are friendly. During this experience, I kept in mind that it wasn't their fault that so many people were disregarded.
Because of a delay caused by spirit's initial flight out of Medellin (about 45 minutes) about half our plane missed their connecting flights in Fort Lauderdale. This would be a little more understandable if the connection was through a different airline, but spirit knew about and was the reason for the delay. When the majority of us finally blitzed through customs and security, we had to stand at the gate and see the plane make its final flight checks. It wasn't even pulling away yet, but everyone was denied access.
Now, everyone is scrambling to find what flight they can get on next. News comes down the line that no more spirit flights are leaving until tomorrow. Now, my fiancé and I are pretty lucky for a couple of reasons here: I have a brother in Fort Lauderdale and we don't have any checked bags. For those not as lucky (especially families with young children), spirit is not paying for a hotel and several passengers had to watch as their medications flew to Denver without them.
I can understand that delays happen, I can even understand that missed connections have to happen. But to not compensate these passengers in any way beyond arranging another flight is baffling to me. I won't be flying spirit again. The stress isn't worth it.
Had to run to much in my conecting flight, poor administration in fort lauraldale, barely made it to my la guardia flight I was the last one to get in the plane. Had to run carros the airport with out shoes and belt on and in my hand to make it to gate 12. Security check point was over crowed and extremely unorganized, there's no separate lane for those that need priority access because of international conecting flight. Terrible experience.
Had to run to much in my conecting flight, poor administration in fort lauraldale, barely made it to my la guardia flight I was the last one to get in the plane. Had to run carros the airport with out shoes and belt on and in my hand to make it to gate 12. Security check point was over crowed and extremely unorganized, there's no separate lane for those that need priority access because of international conecting flight. Terrible experience.
Medellin flight attendants were no where to be found. The lack of urgency was remarkable.
The counter staff in Fort Lauderdale was so horrible. The supervisor said my friend was being dishonest, about his extremely serious diabetes and the presitent of him needing to get back to his medications as soon as possible was demeening. He left his staff to handle all the upset, tired travels -alone.
I travel often and do booking for bands that your globally. We will never used spirit... I'm so disappointed that you can even call yourselves an airline. The last thing anyone would want is for a company to fail but I truly don't know how spirit is still in business.
The attendants at the check-in desk were great. The helped resolve all issues from passport information to overweight luggage. I wouldn't have made my flight if not for them
There were 3 different flights to my trip. The first flight I was served a small bag of cheeze its and a Coke. I had two flight changes with only one hour to get to the next terminal check-in and start loading. No time to eat. That one small bag of cheeze its had to last me for 20+ hours travel time. It was all I was served. Wish I'd received a little more info on my booking info that would have warned me to pack my own lunch
Arrived twenty minutes late. AA refused to accept responsibility for this and compensate me, even though my transportation had departed without me as a result of their tardiness.
AA changed my flight plans which resulted in a 4.5 hour layover in Philly. The gates were filthy, there is not much selection for in-flight food and nothing for entertainment. I couldn't even find an outlet that worked at the gate.
The only bright side of this flight was safely landing in Boston.
Difficulties checking in online within the 24 hour window
5 hour delay with multiple incorrect time updates via text alerts, email and on jet blue website
No entertainment on board - no TVs
Wifi would not stay connected
Wrong baggage claim info was given by crew members on board
Flight was so late in arriving no taxi service was avail at Logan
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