seat 3F broken in terms of recline, embarrassing for first class
Pros: "I was unable to fly Tucson to Dallas Due to mechanical issues. Rerouted to Phoenix than Detroit. Flight was EXCELLENT"
Pros: "Boarding was quick and efficient."
Cons: "A traveler took his mask off on the plane and no one said anything to him."
Pros: "Fast and easy flight"
Cons: "It’s was very good flight"
Cons: "Leg room. But you know that"
Cons: "Tried to cancel the flight because of an emergency but American only wants money."
Cons: "Flight attendant was exceptional."
Pros: "Crew professional and competent"
Pros: "comfortable plane."
Cons: "Kay&k was awful. Never use them again."
Cons: "On time is always better, otherwise it was a good flight."
Pros: "Flights are on time, and the information on the app was accurate and timely"
Cons: "Not much... it was the easiest flight I’ve taken in some time!"
Cons: "Pd for seat upgrade so I could have leg room as I injured piriformis. Gate agent wanted to seat 2 people together so took away my chosen seat. I explained but she lied and said person was in wheelchair. Got on board and took photos of young woman seated - not in wheelchair and was up walking. Agent lied and was nasty. Ruined entire trip as I was not able to move much or stretch my injured leg. Am still in pain as I type this review. Complained to AA. Agent was so nasty! Should not be allowed to work with passengers. Fire her!"
Pros: "Nice quick, timely flight."
Cons: "BARELY made the flight..delays leading to it. Ridiculous waiting on the Tarmac."
Pros: "Convenient flight from DRO to Dallas."
Cons: "Let's take a minute to thank American Airlines for assigning a 34 year old US Air plane without power outlets, entertainment options or even working personal lights for a trans-Atlantic flight. On the positive side, the seats were also very uncomfortable and had ashtrays!"
Pros: "Great service and fantastic landing!!"
Pros: "The Pilot still got us here on time, even though we took off late"
Cons: "The flight attendant in my section was sharp & cranky. We never recieved snacks."
Cons: "7pm flight, received flight delayed notification at 11am that day. How do you anticipate a delay 8 hours prior to a flight. Delay allowed me about 10 minutes to sprint through the lovely Charlotte airport. To finish off my trip, American Airlines manages to misplace my carry on that was required to be tagged and stowed. I handed it to the individual right outside the plane to be stowed. How does the bag not get in the same plane?!?"
Cons: "I didn’t like to have 4 stops and so many hours of layover between all of my trips I will never ever buy a trip with a travel agency it is so complicated to make a change and they want to charge you about 5,000 dollars for a change! awfull!!! waitress from miami to london was not so nice."
Cons: "Flight to and from AL on American Airlines were both canceled - I was switched to Delta on the ‘to’ trip and was in AL another night on ‘home’ trip"
Pros: "Food and drink services were great.. friendly and accommodating"
Cons: "Seats are a tad uncomfortable for longer flights.."
Pros: "Friendly staff great pilots we got up and down safely...."
Cons: "No time to grab lunch all I had was pretzels do you"
Pros: "It was worth while upgrading to premium plus for the first time I was actually comfortable flying the crew is always kind and caring and the food was. Better than usual. Unfortunately Heathrow employees board handicapped people and the are horrible. They didn't come to board us until the plane was 75 percent boarded which is just unacceptable for a wheelchair user who cannot stand. BA had to stop boarding to get us aboard the plane with the help of BA crew who are great."
Cons: "The plane was delayed while we were in our seats for almost 2 hours and weren't even offered water while we waited. There was no individual TV screens for an international flight, that's ridiculous. The seats were very uncomfortable."
Pros: "Good flight. Arrived early. Great crew. A321 is a nice aircraft. Good legroom."
Pros: "The crew are always excellent."
Cons: "The comfort is horrible. Airline companies keep shrinking the seats and charging more. Also they keep serving less food. And flight changes."
Pros: "Short flight; no food or entertainment on board. Wish more airlines and airports would consider direct to ILM! Great airport! Leave a little early and arrived early!!"
Pros: "Clean plane a little more room in economy seats. Crew helped people find window and aisle seats if they were in middle."
Cons: "No in seat entertainment. Just drop down lCD panels for shows."
Pros: "courteous helpful & friendly crew and really great ground crew too"
Cons: "Arrived 1 hr before my flight and they wouldn't check me in. I believe they overbook the flight and turn customer down. They even gave me hard time during rebooking us. Never again."
Pros: "My flight was very good and I had no issues.I was very surprised how smooth everything went and I will be use kayak again."
Cons: "There was nothing to dislike.I will use kayak again I know that much"
Pros: "The beauty that is Oregon."
Cons: "The fact that AA had an issue with THEIR plane which caused me to miss an already booked connecting flight. I ended up spending SEVEN hours in Phoenix waiting for a different flight to take me back to Tampa. The least AA could do is offer to pay for my supper or even a snack ANYTHING would've been nice. It's called customer service. I understand things happen that are out of our control, I also understand what it is to help make people whole or happy."
Pros: "In flight movie options are great!"
Cons: "We boarded about an hour late but that happens."
Pros: "It was nice that I had a seat empty next to me, allowing for extra room. Flight was a little early in landing in Dallas, allowing for extra time for a short layover to find my terminal and gate for my next flight."
Cons: "All was good."
Cons: "Small plane, 6 seats per row, no individual entertainment. Not comfortable for a 7 hour trip."
Cons: "Old plane, no entertainment"
Pros: "The plane boarded quickly and on time, the flight went smoothly."
Cons: "The plane seating layout was crammed. I had to sit uncomfortably the entire flight to avoid cuddling with the passenger next to me. Total sardine can."
Pros: "Fastest flight I've ever had!"
Pros: "The crew excellent,"
Cons: "Before boarding i felt lost had to ask multiple people where i had to go"
Pros: "The flight was quick and efficient. Got lucky with nobody in my row. The passengers were always informed of any info and we landed on time. A very positive experience."
Cons: "While I can't cite anything specific...the flight attendants seemed a bit off putting. While they did everything they were supposed to do, I sensed a bit of an attitude. Also, they only offered food service on request because it was a short flight. Why not give the chance for a refreshment or two. I know they want to save on costs but man...I'd almost rather fly on a foreign airline. They go above and beyond customer service. I'm just nitpicking here. It was pretty good overall."
Pros: "The crew was friendly and helpful"
Cons: "Paying extra for seating and not sitting next to my wife"
Pros: "Crew was very polite"
Cons: "The screen on my seat was broken. Couldn't use it"
Pros: "Nice plane when we finally boarded it. Crew was very professional."
Cons: "Endless advisories, the official explanation of the flight delay and estimated departure was constantly in flux."
Cons: "Our flight was delayed and then cancelled. We were given new flights the next day 8/20/16 and that was delayed for a few more hours. We wasted a day and a half at the airport and our hotel for the first night could not be refunded."
Cons: "The plane was delayed over an hour."