Cons: "Sat on the runway and at the jetway at LAX for over an hour because they couldn’t locate a ground crew to get everyone off the plane. Changed gates to try to help. What airline can’t get their customers off the plane?"
Cons: "Delayed for 4 hours. No honest apology"
Pros: "Crew was great!"
Cons: "Boarding was excruciatingly slow."
Pros: "They sat my family together and the crew was amazing."
Cons: "The seats are really uncomfortable and the flight was really packed with all this covid stuff."
Pros: "Easy boarding"
Cons: "A little Snack"
Pros: "Everything was simple and it was cool that they let the staff wear comfy clothes"
Cons: "Usb chargers in the seat, and free refreshments and peanuts"
Pros: "Not much after sitting in the airport for two extra hours on both flights"
Cons: "They could have boarded flights on time or at least explained why the flight had been delayed."
Pros: "Crew was nice."
Cons: "Not having so many extra charges and having to pay for a carry on"
Pros: "All wa great"
Pros: "Cost of flight"
Cons: "Extra charges for everything! Couldn’t even get a cup of water."
Cons: "Extra charges for everything! Asked flight attendants for a cup of water as I was not feeling well and was told I could buy some water. I was also told my carry on was too big when it clearly fit in the container at the check in process."
Pros: "timeliness of the flight professionalism of the crew immediate attention to a passenger who fainted"
Cons: "passengers were cold and there were no blankets to be offered there were no hot beverages and it was very cold. all beverages were for purchase and yet no complimentary hot coffee nor tea, even if you wanted to pay"
Pros: "Affordable but no free water or snax"
Cons: "Cheap feeling seat. Thin plastic shells packed tightly together. But hey- its cheap!"
Pros: "Boarding was better than other airlines."
Cons: "Seats are uncomfortable and do NOT recline!"
Cons: "The $17.00 i paid to insure the flight was not honored. I had some health issues and needed to cancel. I was then told that the airline I chose through your site, won’t honor it. I am furious and am owed my refund."
Pros: "Arrived on time after boarding was delayed. Great price/ you get what you pay for."
Cons: "No diaper changing station in any of the 3 bathrooms.flight attendants could have been friendlier"
Pros: "Friendly staff!!"
Cons: "Hour delay on flight"
Pros: "Quick flight and overall nice crew."
Pros: "Plane, staff, made best of bad situation. Seats are only OKAY to Good, but NO airlines are really comfortable so by comparison they were good"
Cons: "The delay - this time not due to the airlines, so thus the good review."
Pros: "Boarding speed and flight"
Cons: "Uncomfortable seats, does not recline, even water is for sale."
Pros: "The plane was clean"
Cons: "You have to pay to choose your seat, to have more than one carry on bag (literally of any size!!), and for any food. Nothing is complimentary. The seats don't lean back at all. No headrest adjustment for any sort of comfort. The seats are hard. We had a 30 min. Delay for some reason we were not made aware of and no apology was made. No Tv's or even a pocket in the seat-back in front of you. Basically if you can fly anything else other than this airline you are probably better off. Delta is basically the exact opposite of this airline and even American does way more. If I can help it I will never use this airline again."
Cons: "After the horrendous delays getting to my destination I just bit the bullet and bought new tickets (duplicates) on a different airline to get back home-- rather than risk a repeat experience. Ended up costing an extra $300 but at least I didn't have to spend an entire day in an airport trying to keep my 7 year old from losing his mind."
Pros: "Being on time and the crew"
Cons: "The chair is not reclining"
Pros: "The original booking price was great."
Cons: "All of the additional charges for the flight may make other airlines cheaper. You even have to pay extra if you pick a seat before you check in at the airport. If you don't print your ticket online or save it to your phone, you have to pay extra for that too! Overall, the worst part about the flight was that the seats are actually very uncomfortable. I'm not sure if this flight was now worth the original case posted."
Pros: "Flew 2 different legs with Allegiant, both of which were delayed for maintenance stuff. 2nd leg, we sat in the plane for an hour waiting for a maintenance guy, so my wife went to the bathroom. No toilet paper! When my wife asked about it, she was told "we won't be getting toilet paper for this flight." Inexpensive is one thing, but...dear lord!"
Pros: "More room in seats. Low prices Nice staff."
Cons: "NO DRINKS!! not even water is complementary!! NO SNACKS!! Not even pretzels!! WOW! You have to pay for your carry ons. You have to pay for your checked bag ($50!) You are only allowed 40# in your checked in without an additional fee."
Pros: "No complications and efficient boarding"
Cons: "The people that stand up when the plane stops even though they are going to have to wait till the door opens and everyone in front of them has to get off before they do."
Pros: "The plane departed on time. The crew was very friendly."
Pros: "Loved their crew and the way they contacted you over the internet to remind you to check in, etc."
Cons: "NOTHING BAD TO SAY-a 3 1/2 hour flight on a comfortable, well piloted plane beats a connection from LAX that ends up being 8 hours for travel that day all hollow!"
Pros: "First time flyer on this airline... I loved that it was a DIRECT flight halfway across the country."
Cons: "Where to start... i guess for starters EVERYTHING is an upcharge. I was suprissed the seatbelts were included! Less legroom than a Cesna 152 and surrounded by 159 of my closest friends. And i mean SURROUNDED. That cabin is SO tight! So tight in fact the seats are a blow mold plastic with roughly 1.5" of foam and fabric. Think go-cart bucket seat with some foam rubber and pleather. Then there's luggage... My carry on bag (that I've used for 15yrs) was too big for the jig at the counter so got to check it for an additional $10 (above the $30 i had to pay to bring it) and they charged me $40 for my original check bag. The hitch is that they only allow 40lbs ($1/lb) for that check bag when the rest of the industry says 50lbs is the norm. Oops, gotta pay for that too! And wait for it... sodas are $2 in flight!"
Pros: "The prices are good. Anything additional (food, overhead carry on space) is an additional cost but this is how they make the tickets cheaper for people who don't need extras."
Pros: "I like the flight. It was on time"
Pros: "The crew was awesome! They were friendly and very focused on their passengers. The plane was clean and the flight, itself was great. Worth flying from Oregon to So. Cal., will do again. Loved the flight times, and because of them, we were able to have half a day on departure day (Thursday 3:30 pm) to drop off dogs, pack and run errands and some work and arriving back home (Tuesday 9:46 am) gave us all day to work and get ready for the week."
Cons: "Plane did not board or leave on time, spent a lot of time waiting both on and off plane. I also did not like being hit with the taxes and fees at Alamo, after booking through Allegiant. Those should have been included in the initial payment, because I could have rented same vehicle for $40 less through Alamo website,(final payment w/ T&F's) That was a waste of your customer's money."
Pros: "It's really annoying to stand in line, get to the attendant and then be told to step aside and download an app for your phone and check in (and especially check bags) that way. I don' know the security or privacy of that app, plus it is just tedious and annoying."
Cons: "Seats on Allegiant are terrible, and charging to print out a boarding pass is awful. Charging for water on a flight where you have no other options for water should actually be illegal. Shame on them for that."
Pros: "friendly staff, good take-off - landing, all that jazz"
Cons: "Not knowing it would be a late take off. Other than that, very good."
Pros: "Plane was roomy and comfortable."
Cons: "The Plane WAS NOT CLEAN! The turn around of the plane was so short that you guys did not take the time to vacuum the interior of the plane. My seat and other seats in my row was full of cookie crumbs and sticky food from the previous passengers. It was totally disgusting. Yuck !!"
Pros: "It's ridiculous have to pay to bring a bag on your airplane it's ridiculous that your staff at the Medford airport or unprofessional and lack common courtesy."
Cons: "Gate staff at Medford Oregon airport were rude and unaccommodating"
Pros: "Excellent direct flight at good price"
Cons: "Flight 339 not listed on TV monitors at Boise airport"
Pros: "The from take off to landing was smooth"
Cons: "Have no dislikes"
Pros: "It was fairly clean and the flight wasn't crowded."
Cons: "Flight boarded late, $2 charge for water (and it's not even good water), and no free carry on."
Pros: "The flight was fast, and direct."
Cons: "The seats"
Cons: "First time flying Allegiant: Head's up! They charge you for EVERYTHING and I mean EVERYTHING and the overall experience is awful. Would you like to know what it's like to fly on a plane bound for extradition to a foreign prison...fly Allegiant Airlines. Would you like to experience the unexpected thrills of being nickeled and dimed at every turn....fly Allegiant Airlines. Would you like the answer to the question posed after paying $100 for two carry-on's: 'could this get any worse?' Answer: It does!...fly Allegiant Airlines. Here's how it all starts out they welcome you to the terminal with a wonderful opportunity to pay $5 for printing your boarding passes (unless you download their app). How could a piece of paper that small that no other airline charges you to print cost $5 you ask? Well that is the magic of Allegiant Airlines at work, if they can't make something simple; both costly and annoying then you aren't flying Allegiant Airlines. You then inquire at the check-in desk can my loved one and I sit together, and they say sure but you will have to do that at the gate. Ok some positive news here...but then it sinks in.. wait a minute what Airline are we flying again? ...Allegiant Airlines, and what is their motto?? If it is simple and easy it shall become both costly and wildly inefficient. You arrive at the gate with hope in your heart and they then tell you, umm no. Who ever told you that is a fool! You can make no changes to your seating this is a 40,000lb aircraft with a 300,000lb lift capacity and it can't handle you sitting next to your girlfriend it would compromise the avionics and we would all surely die. Then why on the app did it show open seats? Seats of course for a price! Not by section like a normal airline ohhh noo a price that was completely different for every single seat as if the seats were in competition with each other in some high altitude economy that makes far less sense at sea level.The helpful response to this inquiry was 'oh well that was then' I am looking at it right now. I don't know what to tell you.. What's next?! A surprise $50 charge per carry-on! Unless you read the small print on one of their emails that is filled with advertisements they make it look like another advertisement, I'm going to go out on a limb and say INTENTIONALLY as it is never mentioned on: (The check-in email, the purchase confirmation email, not mentioned by the ticket counter, not anywhere on the app, not written anywhere on the electronic ticket despite them announcing otherwise) They instead tell you right as you are boarding the plane and have absolutely no choice in the matter and have done this innumerable amount of times as the flight attendant was well versed in de-escalation protocol and a security guard was positioned an arms length away as she deftly charges your card on file... I have run out of characters for this post I can only assume this comment section is run by Allegiant Airlines.."
Pros: "Check in was easy, seating comfortable, staff very polite"
Cons: "No complimentary beverage is kind of a bummer, since you do get quite thirsty during a flight"
Pros: "Not much"
Cons: "7 ½ hr maintenance delay. Entirely predictable and easily forecasts. Pretty bush league."
Pros: "Cheat, direct flight from LA to Boise."
Cons: "Absolute bare bones. Like riding the city bus."
Everything was well from checking to landing. Only thing would be the entertainment. A lot of outdated Tv shows and movies.
I do not like that United Airlines charges you an extra $100 to get seats together. Our family of five was separated on every flight and it was really hard with an eight year old. Will definitely be flying a different airline
They came around with snacks so many times they might as well have served a meal. They had a pretty limited selection of TV shows/movies compared to other airlines, and it played their COVID safety ads every. single. time. you started a new episode or show, even if you got disconnected partway through. I also had issues with the charger in my seat - it was loose and my phone would be charging on and off. However, it was a well-priced flight, comfortable, and staff was nice. No complaints on getting to my destination on time!
Cons: "Aircon was too cool"
Pros: "Clean modern plane"
Cons: "Switched to American airways so the booking reference did not work. Had to call them to get a new reference so I could check in. But could not get boarding pass. Food not too good on the flight."
Pros: "My daughter traveled as an unaccompanied minor overseas and was taken care of reasonably well. The staff in LAX were not as friendly but then I am just glad that everything was handled for her at such a young age being taken through such a big place. My daughter said she slept very little overnight due to a rude passenger who was talking very loudly and using a phone. But over all she was happy with the in-flight entertainment and I was pleased with the amount of baggage allowed at no extra fee."
Cons: "The staff were a bit impatient and rushed. Didn't seem to notice the actions of rude passengers."
Pros: "Nothing, and I’m a very agreeable person.... Always"
Cons: "Every person employed by United is either overworked until the point of jadedness is issued with their first paycheck, or they get paid in Monopoly money. There were flight delays, and really I was good with that, but when I approached a staff member, he literally said “what do you want?!” Before I even opened my mouth. The phone lines are operated by someone in a foreign country. And after the flight caused me an overnight layover, they offer you a measly discount voucher for a place to stay. I can only hope that someone out there is getting better treatment than the poor people I saw on this flight, or at any united desk I attempted to get help from."
Pros: "On time"
Cons: "No snavks"
Pros: "My husband and i we want to seat next to each other"
Cons: "1) Chicago O'Hare Airport Airline staff very rude. 2) from Los Angeles to Chicago my husband and i are not sitting to each other. My husband is upset. 3) from Chicago to Los Angeles my husband and i are not sitting to each other. It happened again. Very disappointing. We think the airline doing this intentionally."
Cons: "This airline was by far the worst I have used in years. Their staff, service and facilities need improvement"
Pros: "Entertainment and the crew"
Pros: "The international flight was very good. Staff were excellent and very friendly."
Cons: "The international terminal at LAX is terrible as far as people being on hand or being able to offer assistance on getting to your next connecting flight. Getting 30 minutes to make a connecting flight that is on the other side of the airport with noone being able to tell you where your connecting flight is is almost impossible. The in-flight entertainment console was broken and was unusable during the flight. It would work for 5 minutes then glitch and the screen would flash until you stowed it away and waited 10 minutes to try again."
Pros: "Crew were very helpful and flight was direct and on time ( unlike my other UA experience hence I started taking Air New Zealand )."
Cons: "Thought it was Lufthansa. Missed the partwhere it says “operated by”. So it wasnt the flagship Lufthansa aircraft but United Airlines. It was an ok flight with UA. Cant complain. It was a direct flight."
Pros: "We got earlier than anticipated."
Cons: "There is no food to offer unless you pay for it when you are asked. I got a bag of chips that isually goes for 1.99 at the store but they sell it for 4.99. They only give you 2 cookies and a drink for a 5 hour flight. The entertaiment was not present for 98% of the flight even when it says that wifi is available and to choose the movies or shows from their website. There's no disclaimer saying wifi does not work over the sea which was thru almost the entire flight. When you could finally connect to it, it wouldn't load. Most airplanes have an entertainment system in the back of the seat even for less than 3 hour flights but not on this one. Very disappointing."
Pros: "Although I arrived a few minutes late, the check-in agent managed to get my bag on the flight. When I missed my flight, the agent quickly got me on another flight (with a competitor airline), with no additional charge."
Cons: "The short (10 minute) boarding window contributed to me missing my flight (by a few minutes). Very annoying."
Pros: "Boarding was smooth enough"
Cons: "I'm a disabled person, I need an aisle seat for my long legs and busted knees, but the aisle seats had about 1/3 the space for feet as the other seats. My knees were pushing into the seat in front of me. Drinks went around once about 1 hour in to the 5 hour flight, but not again after that, though they came by to collect trash 5 times. Flight crew were polite, but some clearly didn't want to be there. This is the first flight I've ever been on where I was in tears from pain, and i felt like i couldnt ask for water or even the wheelchair I needed after the flight."
Cons: "The flight ran out of eggs so my breakfast was only fruit and a yogurt but honestly with that being the worst thing that happened I will take it."
Pros: "The flight crew was attentive and polite."
Cons: "Though not the fault of the crew or airlines, we were delayed almost 90 minutes because a parent took their toddler into the lavatory while at the gate and they messed it up and plugged the toilet with paper towels and/or pampers. This was after I had a 8-1/2 hour flight from Copenhagen, Denmark. Also, the seat space and amenities are so inferior to international flights. The narrowness of the seat and closeness of the rows makes it hard to be comfortable. After being treated to two meals on the international flight, one small two-inch bag of snack mix is almost pointless."
Pros: "The crew onboard the United flights were very friendly and capable. Plus I downloaded the United app and was able to watch any show I could think of but Landed on Westworld, cause I can never catch-up."
Cons: "Virtually no food included on an $800 dollar 5 hr flight. I even upgraded economy elite. In the equivalent range Alaskan gives a very nice fo-meal in a box. Finally, I arrived for my flight from San Luis Obispo an hour and 45 minutes early and stood in line to check my small bag for the first 45 minutes. At which point the desk agent made the announcement she would no longer take bags. Luckily my bag was small enough to be considered a carry on so I just went to security. I don't know what people with large bags behind me did? then it takes another 45 mins to get through security at which point they see my 5 inch knife on X-ray machine. Which I packed 3 days earlier when I planned to check my bag. Lost the knife, fine, my fault, goodbye favorite pocket knife. but now I am randomly selected for explosives LOL by TSA. I get to the gate the gate agent scans a ticket for the person infront of me. I step up and the same gate agent puts her hand over the scanner and says sorry it is late!? There were 6 other people behind me and this is a 22 person plane. So I still not upset walk back out of the security area because TSA closes the area in between flights and call United. They get me on the next flight out and rescheduled my following flight only a 3 hour wait. An hour goes by and the first desk agent, they have been holding the first flight because enough people aren't onboard. SLB is a joke."
Pros: "The crew and flight was excellent. Two short flights to get to my destination."
Cons: "Their new fare for budget flights processing is outrageous. I was advised booking the flight carrying size only undervfront seat storage. Then got an email explaining how this works. Then tried to checkin online 24 hours prior and you can't since you are not checking baggage. Got to airport to find that can't checkin except at counter as you need a UAL employee to scan their I'd during process to get boarding pass. Waited for employee and then she was rude about it. Again reminded me I can't bring anything else onboard or will cost me extra at gate. If UAL wants to offer this they need to be more customer friendly. I was far from impressed for the inconvenience I experienced being s longtime UAL Frequent Flier."
Cons: "I got late to my next flight !! I loose my flight ."
Pros: "From what I encountered at the crack of dawn this morning... The staff handled somnolent, irratable passengers in a full capacity 757, with nothing but unwaivering efforts and kindness. (shrieking baby temper-tantrums, service dogs, and people allergic to service dogs included) Even while dealing with the most self-entitled, disappointingly inconsiderate individuals, the flight attendants kept their composure and remained understanding, professional and accomadating. As for that rude, pompous pig of a woman up in front.. try and remember we're all human here and you should attempt to treat others like so. I can't imagine the staff being particularly fond of the idea of spending an hour delay with your continuous, huffy bitching in their ear. (as if they have any control over the situation"
Cons: "Me and my boyfriend's seats were separated on both flights.. apparently it was in the fine print.. I don't know :/ kind of sleasey, kind of lame. Be transparent. Luckily, met a great guy who had no issues switching! :)"
Pros: "The flight attendants"
Cons: "Well no movie screens, and when you get on the plane they say there is internet movies, but you need to download the ultimate app for United to have it work!! The internet was so slow I could not download on my iPhone 7 Plus with 256 gigabytes and well No Movie!!!! It is the first time that I have not watched or played something in maybe 40yrs!! Also I asked for a seat that would recline and they gave me the only seats that do not because the emergency exit was behind!! The had no sandwiches or salads, they only had chips, crackers, etc"
Cons: "Very negative about this company they did two times cancelation, at first was problem with lights in plane and we stay over an hour, then they say that the airplain has mechanical problems and we waited about one more hour, then they returned us to airport and we waited one more hour, finally after 3 hours they start to board us but service was horrible so rod boarding people. So I hade meeting with singing contract in the morning, I was late contract cancelled and I lose my money..... The company did not any compensation. I'm so Negative, negative, about this company, not recommended will never have again"
Cons: "That my flight got delayed in Denver over an hour and I missed my flight from LA to BJX because of that. I was suppose to land in BJX At 6am on Friday April 28th for a family emergency and now my next flight isn't till 1pm! This is the worst flight experience I have ever had in my life. Never in my life will I ever fly with united again. My plans got ruined, I was forced to sleep on the cold dirty floor of LAX. This cost me a lot of time and money, and I am upset about it. I will tell all my peers about this horrible experience and encourage them to never fly with united ever again. I do expect some sort of compensation over this horrible experience."
Pros: "Personal, friendly service from the staff. Smooth flight and perfect arrival."
Pros: "From the Take off location in Low Angeles the United personnel was terrific...my parents both have health issues and the wheelchair..go cart service was great..."
Cons: "When returning from Houston to LA...i appreciated that the wheelchair service was ready when they arrived....what i didn't like was that as we entered the elevator one of the workers made a comment to his partner that there was to much weight cause the elevator made a certain noise...but not as if he was concerned more jokingly...my mother is heavy set ...she and our party thought that was rude and unnecessary...they both looked at her...i was going to bring it to there attention, but what good would of it done...so please address it....there were 2 gentlemen...one pushing my father which was a Hispanic male and the other was a black male pushing mother...the one who made the comment was the Hispanic male....and another problem was the airplane was very warm..."
Pros: "The in flight attendants"
Cons: "The lady in the front desk treated me different then other passengers, i am the only one who was asked to put her carry on in the box to check the fit, and even didn't give me the chance to fit it there, she said its not feet i need to check it in, and i was forced to check my carry on in! The othere passenger have carry on just like mine and some are even bigger then mine!!! They wasn't asked to fit there carry on to the box she just let them in the flight with their bags thats a shame to united airlines who use to be until today my favorite and most recommended flight company. As a result of having my carry on checked in, for now my ride need to be delyed that's going to cost me! Who is going to pay for it thats what im asking, besides the lady was acting rude but i dont know her name unfortunately, in my carry on i have important documents if they are going to be damaged because that lady desid to check my bag in the box and determined un truly that it wont fit (only mine) that won't be good. My number 973-910-7056 Email Nirit.firstname.lastname@example.org"
Pros: "Barb M. was at the front desk at the United Lounge. She is an incredibly kind human being. I was very sick and this flight was delayed so it was going to cause me to miss my connecting flight overseas. She tried all that she could to rebook me on a different flight but the problem was the destination's air traffic control, not the airplane, so it wasn't going to fix the problem. I was able to rebook my connecting flight, at a cost, but at least I wasn't going to miss it. Barb went and made me hot tea with fresh ginger, mint leaves, and honey for my throat. Through a difficult situation, she was a ray of sunshine and kindness."
Cons: "Every time I travel United, it is delayed. I don't understand why. In this situation the problem was the airline so I understand that is beyond what United controls."
Cons: "I don't understand what the form is used for, based on the useless information it asks for. My flight was held from disembarking in order for the forms to be delivered upon landing, then distibuted to a plane full of.passengers pulling out carry-ons while asking to borrow ballpoint pens to fill out the forms before de-planing. I've been a Hawaii Island resident for 36 years and a State employee for 25 years. The effort required to input and process this data had better be rewarding for the state population and not another State 'make-work' chokehold on the travel industry. I realize the danger of invasive species in the state but does it really require a Completed form for Every passenger on Every flight to make a difference? Airline employees took their task Very seriously, BTW. Why?"
Cons: "several people assigned to the same seats, mine included. lots of last minute moving around."
Pros: "Small plane"
Cons: "Air con too cold. Freezing inside the plane"
Pros: "Flight was delayed but arrived only 1/2 hour later. Check in was smooth. Plane was rather old and not enough leg space."
Pros: "On board shows were good."
Cons: "Flight left about 3-3.5 hours late. Add that to the time you have to show up early to the airport and I could've been almost home in my car. We were boarded and left to sit for a long time then the pilot came on saying the mechanic needed more time to look at the tire which might need to be changed. After another 15-20 min sitting, pilot comes on and says we need to get off the plane so the maintenance could be done. Ok I'd rather fly safe than be on time but really? Why doesn't this airline have enough planes that the maintenance can be done when the plane isn't scheduled to fly? So many people missed connections and we ended up getting home so much later than we had expected! Honestly I would rather the airline have emailed saying flight delayed 3 hours so I could have had more time in SF rather than sitting in an airport eating a mediocre airport meal for dinner. They had to have known the tire was almost to the point of changing right? I mean I would hope it's checked each flight. Just all together inconvenient. Like they book all theses flights to make money and yet if they had fewer but didn't make anyone waste the day or night at the airport so they could perform routine maintenance it may be worth an extra few bucks in my book. My time is valuable too, and I don't think I was the only one on the flight who thought so. Maybe United doesn't value anyone else's time other than theirs. Guess this is why we have several airlines to choose from and we will not likely fly United again."
Cons: "The terminal number on my ticket was wrong and when me and some other customers asked the flight lady what was going on she was of very little help. Not only that but she was making a personal phone call. So I had to rush to the other end and then just to find out that they didn't have enough room to put my carry on so I had to place it enbetween my legs which made for an even more uncomfortable flight. Also one of the flight attendant was particularly rude and kept saying she had to do her job in a very rude tone to the point were an older retired man told her he's worked too hard in his life time to be talked to like that. Overall the poorest plane experience I've ever had and I fly quite a bit."
Pros: "They definitely had more viewing choices in their entertainment than anyone could watch."
Cons: "The two big complaints are the food which was quite pathetic for a 14 hour flight - half of a cold sandwich and one cookie!!! Really?? They need to fly their competition and see how it should be done! The biggest complaint of all is their slight of hand baggage charges. If they're going to partner with another airline, they need some communication and agreement about pricing and allowances. Even though we are United Club members and credit card holders, we were charged nearly $400 to bring our luggage home, after paying just $30., yes, thirty, on Air New Zealand to take two extra bags! United's own overseas policy allows two bags, but they charged us anyway on return because we came on an airline that only allows one even though we paid ANZ to bring extra. Extremely illogical."
Cons: "We were connecting to this flight after flying in from Rome. Initially we were scheduled for an 8:30pm flight, but after landing early asked if we could change to an earlier flight. They graciously bumped us up to a 7:30pm flight, which trimmed our 4-hour layover down to 3pm. Cut to 6:15pm...we find out that the flight is not delayed AN HOUR due to a "late inbound flight." Long story short, the 7:30pm flight ended up departed later than the 8:30pm flight we were originally scheduled on so we didn't get to LA until after we were originally supposed to!!"
Cons: "Our flight arrived at LAX 20 minutes early so expected to get my connecting flight on time. Boy was I wrong, we sat inside the plane on the runway for over an hour. It was getting hot inside and people were getting upset about missing their connecting flights. We went around in circles on the runway, about 3 times. As people were getting agitated, so was the stewardess. Also people had to use the restroom, and the stewardess kept asking people to stay in there seats and she begin to lose her cool. What do you expect when your on the runway for over an hour. When people got to go, they got to go. So after finally arriving at the gate, "late" United did get me on another flight thru Alaska which was great. Will I fly United again, hmm I'm sure I will, One bad experience won't scratch them off my list, but I will choose other airlines first and United will be my last resort."
Pros: "I really appreciate them getting us there safely the crew was fine and it was nice to have tvs on each seat complimentary it really helps having something else to take you away mentally when physically your crammed together and it's really not comfortable or pleasant. I think the staff and crew were just fine though it's just flying has gotten to be something I don't enjoy and want to avoid as much as possible it's that way with most airlines though I think her blue is a little better on seat space and usually always has the tvs but yeah they are limited where they fly and it I is just expensive and uncomfortable to fly I think."
Cons: "Uncomfortable and expensive."
Cons: "There was a grumpy mail air host. Vegetarian option was offered to everyone and hence none left for reminder of journey"
Pros: "Great entertainment system with lots of selections. Electrical outlets and USB port also great amenities but mine didn't work on the return flight."
Cons: "I am a small person and found the legroom to be inadequate. I paid $50 to upgrade the seats to economy plus to give us a bit more space but it wasn't any better. For a long, overseas flight, more space is needed. I had more legroom on my domestic flight with United. Also, the airline attendants for Air NZ were unpleasant and downright grumpy at times. It made a long, uncomfortable flight seem a whole lot longer. Attendants on my United Airlines leg was phenomenally more professional. Makes for a much happier passenger. Plane temperature was freezing on the return flight to LAX and oppressive on the flight from LAX to Auckland."
Pros: "Once in the air the flight was great."
Cons: "1/2 hr before boarding should have occurred we were notified of a delay- 1/2 hr. I knew I was going to miss my connection and asked, and told if I did they would put me on the next one out an hr later, but could not nor would not address it until necessary. When we arrived, they informed me of the gate to go to... which we ran to... and when we got to there were told the plane left 15 minutes ago."
Cons: "Hour delay that made me miss my connecting flight. Customer service agent, Theresa, at the United gate was more interested in checking her cell phone text messages & handing out $10 food vouchers than the long of people who have conflicts with connecting flights or missing events in the destination they were flying to. Every minute lost could prevent customers from obtaining another immediate or comparable flight to their destination. Customer service agent sent those who were going to have problems with their connecting flights to the United Airlines service desk, of which, there were no customer service agents at any of the four available stations. I waited 10 minutes for an agent & no one arrived. When I went back to the original line I was standing in, I was forced to go to the back of the line rather than the place I was originally standing. Therefore I waited in line an additional 20-30 minutes. Once I was served they did not have any more seats available on direct flights to Melbourne. They wanted me to fly to NY, then Sydney & then Melbourne. Additionally the customer service agent did not seem confident this flight was not going to have any hiccups. Worst of all, I had been planning this trip for months & it was ruined by United Airlines."
Pros: "Absolutely nothing"
Cons: "Airplane was damaged and united wouldn't rebook us until the flight was officially cancelled hours later. Then United provided only one service person to address all of the passengers needs so we had to stand in line for a couple hours longer. Then they had no hotel rooms to put anybody up for the night that couldn't get a flight until the next day. Then they gave us a measly $10 food voucher. Then our luggage was mishandled has still has not shown up to my house. Then because of the change in flights I had to rearrange transportation home at 1130 pm that cost me an extra $125. A very miserable day because of United's lack of being proactive and poor decision making given the situation and circumstances."
Cons: "They held us on the plane from Indy to Chicago for so long that most of us knew we were going to miss our flights. I ran all the way to my gate to discover that the plane took off 10 minutes earlier than it was supposed to. I was told there were no other flights to LA and I would have to get a hotel until tomorrow. I was only going to be in California for 2 days so every second counts, so when I became upset the man checked again and found me a seat on a plane that took off in an hour. I was grateful but at the same time I was kind of displeased that he didn't offer that to me originally."
Pros: "Not much."
Cons: "had a 1 hour lay over at LAX. I travel with a Service Dog. I had taken him out to the doggie poddy area. I came back in and had to have my Boarding Pass checked. They informed me that I would need to have my Boarding pass stamped for my dog. It took them 20 minutes to take care of it, by now I was running short on time to get to my flight. As I went through Security, I saw the TSA agent remove my laptop from the bin on the conveyer belt. I saw him lower it to the floor (I thought he was putting it in my bag). It wasn't until I got to Abq. that I realized my computer wasn't in my bag. I have contacted United, TSA, and LAX police. None of them have done a thing."
Cons: "The flight was delayed for 4 hours and when I checked in the agents at the front desk offered me a $10 meal voucher to restaurants that were already closed, so it was basically useless. I had to walk to opposite end of the airport just to find something open. My seat and surrounding area were filthy. There was hard, crunchy food on the floor, the tray was sticky and the seat 'cushion' was rock hard. Being that I have a preexisting lower-back condition, sitting in that seat was horrible. When I asked a flight attendant for a wet rag to wipe the tray off they told me I could just switch seats and showed that they didn't care. Basically, it was a disappointing end to a great trip."
Pros: "The food actually was good, entertainment option were good."
Cons: "I encountered some of the worst staff ever on this flight. I was skipped over and completely ignored during more than once. I even told the guy I wanted water with ice when he asked me and then he starting socializing with others and skipped me. When I brought it to his attention he got all pissy with me. The other crew man was older and made me very uncomfortable. He was yelling at people constantly and made it very clear that he hates his job. This was the coldest flight I've even been on. Literally everyone was wrapped in their blankets and it still wasn't enough. The staff was told several times but refused to do anything. The guy in front of me had his seat row 39 middle left fully reclined back for the whole flight. Not once did anyone tell him to put it up during takeoff and meal times. He kept rocking the seat and spilled my drink in my lap."
Cons: "I paid extra to pick my seat. My row was not full and before take off they put a rather large man in the middle seat of my row. I told the attendant why did she choose this row when there are so many open seats. She was rude and said - this is the seat I have chosen and that is final. The mad DID NOT pay like I did to pick his seat. He just banked on getting a randomly selected good seat or the attendant to help get a new seat. WHY DID I PAY EXTRA when other can just choose their own seat. This makes no sense and was the last straw for me for Spirit. They nickel and dime you - but it really doesn't matter."
Pros: "Ticket cost was low and the crew from Ohare to LAX was great"
Cons: "Our fault for not researching more but baggage fees were extremely high! My husband planned on saving $$$ and packed in a carryon but they wanted to charge him more to carry on than to check? I thought my weight allowance was 50 lbs (like most other airlines). It’s 40lbs otherwise they charge an extra $30!!!!! Not impressed. No complimentary food, snacks or meal on a 4 hr flight. Seats were cheap-didn’t even recline and not Much leg room. Bottom line: if you want a cheap uncomfortable airline go for it. Otherwise pay the little bit extra and go with a mainstream airline for more comfort and perks"
Pros: "Just one flight attendant on my rebooking"
Cons: "That the crew member went out of her way and got me taken off the plane after I ran from check in to the terminal to make the boarding. I was out of shape and I at every right before I started running the marathon to the gate, I got in the plane panting and sweating breathing hard, so of course I felt sick after I ran since I had a full stomach of food and I needed to purge. Because I ate, ran a long distance with two bags in my arms, out of shape, and purging the food after long strenuous attempt to get on the plane, I make it. They then escort me off. They just rebook my flight. No compensation for even my taxi that I had to take now 3 times to the air port. Unbelievable."
Pros: "the price"
Cons: "FIRST OF ALL-so they tell you can have one "personal item" well let me tell you most airlines, consider this to be as big as a backpack or small luggage sometimes. I got to the airport and they made me buy a prepaid visa card AT the station by spirit airlines, only good at their store because I only had a little cash on me, and not enough on the card that I did have. They do not accept cash, WHICH IS CRAZY TO ME BECAUSE THAT IS LEGAL TENDER..... So I buy this thing, because they told me I had to pay for my bag since I couldn't consolidate my PURSE into my mini travel bag it would be considered two and that was the rules... so an EXTRA $50 there and $50 on my return flight.... they got me for an extra $100. WHO are the people taking no bag flights? Whatever, anyways it was a less than desirable experience. The plane smelled like a used toilet and the flight attendants were rude. They don't seem happy to be doing their job. I was going to celebrate my birthday and this made it a less than desirable experience. I'd only recommend this airline for emergency flying only. They don't even offer beverage, and it's ridic over priced. Hopefully someone will read this and reach out to me. This doesnt' reflect my experience for opinion of Kayak. Always great. But I'll never take spirit again, it is NOT worth the low fair."
Pros: "I liked how easy it was to board the plane, but that’s because I paid an extra $7 to be in zone one. That was the only thing I liked other than the flight landed safely."
Cons: "I don’t like that I had to pay $55 to have a carry-on. I travel light for those reasons, and if I’m going to pay extra for a bag I might as well check it and get to take my toothpaste with me. I don’t like that I paid $27 to be in the exit row. There was no tray table on the seat in front of me, or anywhere for my usage. There is no headphone jack. You shouldn’t even ask if I enjoy the entertainment because they don’t offer anything, not even for the people that pay extra money. Also don’t like my seat didn’t recline or have an armrest and overly obese couple that they squeezed in next to me took up all the space of the row. What’s the point of paying extra for comfort, when you get less than the guy who paid nothing and is in a middle seat, who I’m sure he was uncomfortable and miserable as well. I also don’t like that you have to pay for water!! Who makes you pay for water!? Not even the peanuts or the pretzels were complimentary… Absolutely never ever flying with this airline ever again! The cheap airfare was definitely not worth the lack of professionalism and being taken advantage of to have to pay for every extra thing that should be expected in regular travel."
Pros: "The only up side is that I eventually got home... :("
Cons: "When I purchased my ticket I paid extra for an isle exit row seat. On the day of my flight I got an email plenty early that the flight had been delayed an hour with no explanation why, which stinks. Once on the plane we found out that the reason we were delayed was because they changed the planes that morning and we needed to wait for an extra stewardess to get to the airport bc of the plane change. This is HORRIBLE planning, if you don't have the staff don't change the plane!! Also because of the plane change my seat was no longer in an exit row. When I explained to the stewardess that I paid extra for my seat that was supposed to be in an exit row I was told that I needed to return to my seat and they will fix it after they are done boarding. Once everyone was on the plane they told me that I was "lucky" because there was still a middle seat in an exit row available... Again I had PAID EXTRA for an ISLE EXIT ROW seat when I purchased the ticket but now I am lucky they can seat me in the last exit tow seat available. When I brought up the fact that I shouldn't have to complain to get the seat that I had already paid for the stewardess gave me attitude like I should be grateful for whatever they give me. Then she passed me off to another gentleman who didn't care about hearing what my issue was he just wanted the plane to take off already. I felt very disrespected by all the Spirit employees once on the plane. Spirit in general is very shady because if I hadn't brought up the fact that I paid extra for my exit row they would have just let me pay the extra money for a normal seat."
Pros: "- Flight attendants were nice. They deserve a raise, since your CEO makes $7 million a year. - The outstanding pilots got us to LAX safely. They deserve a raise, since your CEO makes $7 million a year."
Cons: "- The seats were not comfortable - The seats don't recline back (seriously CEO Robert L. Fornaro? You won't invest in reclining seats? wow that's pathetic) - Spirit won't even offer free beverages (even water) after I paid over $500 for a ticket? (seriously? That make's your airline look so pathetically greedy/cheap) - The fact that you have "Entertainment" as a category, yet there is no entertainment of any kind (in-flight movies, etc.) - The fact that CEO Robert L. Fornaro makes over $7 million a year. He's grossly overpaid...someone should tell the Board of Directors."
Pros: "This flight had more legroom than ANY flight that I had taken in years. I'm not sure if I just got lucky and landed in an upgraded seat or if that is standard on that plane, but it was great! This crew was also one of the best I have encountered. The cabin was very cold, but as soon as I asked the attendant to turn up the heat, she happily did, and I was more comfortable. She then came back to check on me to make sure I was better. Then... when I was going into the bathroom to brush my teeth, she stopped me and insisted that I take take the fresh, unused portion of a water bottle to use-- so as not to rely on the "plane" water. I would never had thought of such a thing-- but she was right, and for that, I was safer and more comfortable. Both attendants were also immediately at the ready with unlimited hand sanitizer after my bathroom experience. These kinds of things show me that they were pre-prepared to go above and beyond for my comfort and well being-- that is RARE in the airline industry, and I definitely appreciated those extra steps. Please look up their names from my itinerary, and give them the credit they deserve!!! All of my gate attendants were great too."
Cons: "Both of my flights that day were late, but honestly, I do believe that was due to the weather--- so I was not upset. The HARD sales pitch for bags and extras was excessive. There was no food or entertainment, so that's why I gave them a 1"
Cons: "Email spam. Poor customer service. Delays all the time"
Cons: "Please do not use FlightNetwork as a third party booking service anymore. When I first booked my ticket through them, after finding the deal on kayak, they sent an email saying that the flight booking was pending. I had to call them to confirm they had actually booked the flight. Then they mispelled my email so I didn't receive a confirmation email from spirit until I called the airline directly. And then I found out that not only had FlightNetwork collected $20 for their poor services they had charged me for my flight in addition to spirit charging me for my flight. I was doubly charged for the same flight and was only alerted to it because I was skeptical of FlightNetwork's business practices and decided to double check my bank account. I am now in the process of getting a refund from FlightNetwork. I urge you to discontinue business with them as this experience seems to be characteristic of their company. My partner's flight was booked incorrectly and FlightNetwork's track record on Yelp is incorrigible."
Pros: "The fact that there was a nonstop flight from PHL to LAX at a reasonable time of day."
Cons: "When we arrived, it seemed Spirit was understaffed. There was a long line at check-in, and no bag drop. The attendants seemed stressed, understandably. We were seated in the second to last row, in front of three unaccompanied minors. The flight attendants were doing their best to make sure the kids behaved, but they were incredibly disruptive. My wife and I agreed: unless Spirit has a deal that's too good to afford, we will not be flying with them again. What you may save initially, you pay for in quality of service, comfort, and convenience."
Pros: "Email update about change of gate."
Cons: "Spirit is not forthcoming on website about the extra charges prior to booking the flights, and the charges go up substantially at the airport. There was 45 minute wait time at the baggage claim. The seats are the most uncomfortable I have ever experienced in 50 years of flying. There is also not nearly enough leg room between rows. Charging $65 for a small piece of carry on luggage is disgusting. Not having any water free of charge is not healthy for the passengers on a 4.5 hour flight. The flight attendants discouraged anyone from standing or moving around, also not good for one's health."
Pros: "Great first-time flight down to LA from Oakland. Great seat/lots of room/nice staff."
Cons: "My trip home was ruined when I had to pay an extra $65 for a super small roll-on bag. I was called out of the on boarding line and not informed as to why. This experience was embarrassing and made me feel awful. I would have not been so upset if I had to pay the same fee on the way down. I actually was able to bring 2 carry-ons out of Oakland without any charge. The LAX SPIRIT team made me consolidate into one bag (which I did earlier) and then charged me an outrageously high fee for a small, 18" roll on that fits under the seat! SPIRIT is inconsistent in their service/policies airport to airport. They have lost me as a customer based on how they nickel and dime their customers with inconsistent policy enforcement of their policies. This industry continues to bulldoze the customer and makes air travel beyond painful."
Pros: "Flight attendants were a cut above -- calm, charming and very helpful as opposed to the surly hall monitors typical of most budget most airlines."
Cons: "Aware of "hidden fees" I checked all of my boxes, checked in online in advance, paid for bags in advance, and when I got there, gate agent says bags were not paid for... BS. I entered credit card and paid. Apparently payment did not go through. Would NOT have been an issue at all had I not been charged $10 more for the same check-in. What a racket. Even when I tried to avoid surprise fees, they got me. Same thing happened to another passenger. Totally unethical. No benefit of the doubt given. Unreal. It destroyed what would have been an overall good experience on Spirit."
Pros: "Nothing, unfortunately"
Cons: "I decided to give this airline a try due to an inexpensive return flight option from LAS to LAX but had nothing but a terrible experience. First, I had to pay for my carry-on which costed more than I expected. Then, my boarding pass didn't print. By the time I made it all the way back downstairs to the check-in desk I was told I missed my flight by a rude ticket desk lady. Departure wasn't for 30 more minutes! I was furious and asked for at least a refund on the carry-on I had purchased an hour before and had a receipt with the time stamped. Spirit Airlines "manager" denied my request. I was beyond frustrated when they told me the next available flight was in two days! I ended up buying a ticket with a much more reliable airline and refuse to do business with Spirit again. I never received a "Time to Check-In" email from Spirit prior to my departure date which would have saved a lot of time and wasted money. What a shame."
Cons: "My flight was delayed by over three hours on Sunday traveling from Philadelphia to Los Angeles. Flight delays happen but there was zero communication from anyone at the airport let alone anyone at the customer service desk. They also changed our gate several times, which led people going back and forth completely confused and upset without anyone there to answer questions or help explain where we should be, etc. This was a terrible experience and I will not be flying Spirit again and will encourage friends and co-workers to do the same."
Cons: "Paid $50 to check a computer they told me was too big for a carry-on. Computer was sent on a direct flight way before I was getting to my destination(instead of on my connection) and was left in an unattended area. They told me it was "most likely stolen" and asked why I didn't take it on the plane. Your gate agent told me it was too big!!!! This was the answer I got after 3 days of investigating myself. I was told various stories like "it got stuck at security" and "it never got on the plane" until I got home and went directly to the baggage office and asked them on my own. The kid that actually tagged it said his supervisor told him to send it direct. Sounds like they set things up to get stolen. I will be filing a complaint and claim."
Cons: "I felt a ripp off affter when I found oute that I hadto pay 165.00 for bagage in order tu fly my furst reaction is what gotme here my guife bought the tikets I will never use this company again and I have share the story to all may friends relatives family members after surbey the c e o owners protocols make mi feel that I must stay away from this institution this is very harmful to any human I just want to be treated the way you treat your loved ones becouse we R humans, and humans never get close to people that confuses lies and hurts them ."
Pros: "Efficient boarding is the only good thing I can say."
Cons: "The crew was nice but pushy. On both flights they kept focusing on people's bags under their chairs with unnecessary persistence. Since Spirit doesn't really offer anything at all they just stood at the front of the plane after flying through with the cart that only offered something you have to pay for. Then at the end, annoyed everyone trying to sell them the credit card. Both flights were over an hour delayed due to missing mechanic paperwork. The flight was not cheaper then other flights but matched up to the times I needed - (After the delays, not really) and so I booked. Totally forgot I was going to get charged an outrageous amount for my carry-on. This airline is a crock. AVOID."
Pros: "We were treated terribly by your airline and Flight Network. The flight schedule changed and no one told us."
Pros: "Nothing, there is nothing good about this airline,"
Cons: "On your best day you will pay money for every little thing carry-on, seat assignments even water. But this last experience was the worst, when checking flight status our flight was delayed 45 min, when we arrived at the airport it was only delayed 15 and we were denied entry to the flight BC we were only 40 min early not 45. Even though we were not check bags and are TSA pre check and would have easily made out flight. Money wasted, awful airline, awful aircraft, awful customer service. Book at your own risk."
Cons: "spirit attempts to force a customer to register with their site in order to check-in, their ticket rates are a bit lower than the competitor but charge $50 for a normal checked bag, have one kiosk for check-in, very few gates /low priority at airports which causes longer waits for boarding and deboarding. Overall the experience with Spirit has been horrible and expensive. Their business practice includes deceptive pricing, over charging for luggage, and long waits. I will never fly with Spirit again."
Pros: "Friendly staff."
Cons: "The seats didn't recline which is inappropriate for a 5-6 hour flight. The tray was also so small I couldn't put my laptop on it to watch a movie. There was nowhere to plug into power so my iPhone (a backup for movies) died hours before we landed. Lastly, I was called to help assist a passenger who had fainted (I'm a doctor) and was offered nothing in return for my help. Not even a soda. I didn't offer to help in hopes of "free stuff," but the other airlines I have flown with have offered me a drink, some food, or even $ off my next flight as a thank you for my medical services."
Cons: "My flight was first delayed, then cancelled just a couple of hours before it was scheduled to depart. Spirit was unable/unwilling to provide me with another flight to my destination on the same day, and as a result I had to book a flight with another airline. Spirit refunded my ticket price, but I had to pay 5 times that much to book a flight with such short notice on another airline, and Spirit refused to do anything else to compensate me for this huge loss of money, due to their cancellation of the flight I had booked. I will never fly Spirit again."
Pros: "Spirit has very nice, patient and helpful employees."
Cons: "I'm a fairly small woman and these planes are awful to ride in. Very uncomfortable seats. The man sitting next to me on my flight to Detroit was sitting 1/3 in my seat. I had zero personal space. I was flying to MI for my fathers funeral and the airline doesn't acknowledge or do anything for bereavement. That's pretty unfeeling. I also have never been on a plan with such loud passengers. It sounded like everyone was talking. People where listening to videos out loud without headphones and they never turned the lights all the way down eventhough it was a late flight (8pm to 1am). Also: Nowhere to plug devices in. No entertainment. Not even water is free. They only take credit card so if you are desperately in need of water and only have cash you are screwed. Charges for every carry on bag."
Cons: "Any things"
Pros: "We landed safe."
Cons: "I needed to change my flight to a later time within minjtes of booking and they charged me for it. The delay was over two hrs w no explanation, $100 charges for a backpack, seats do not recline, narrow space, $3 for water,, there were emty seats and was told I would have to pay $75 is I moved from my broken seat. staff is rude, disrespectful and unprofessional. Overall , I have travleled the world in all kinds of flights and by far the worst experience I have ever had was flying SPIRIT Air. I will avoid flying Spirit unless it tis my last option...which I may cosider not flying at all. Zero Stars"
Cons: "I tried canceling one flight for my fiancé because we had to get on at another time while still keeping the returning flight. After confirming with the representative on the phone multiple time that there would be no issues with her getting on the returning flight; she went to check in at the airport and the representative there told her that her flight had been canceled. There were no other flights that night with Spirit or any other airline for that matter and we then had to arrange to have her fly out the next morning. From the cancelation I received a credit for half of what I paid and honestly will probably not end up using it because of the lack of communication. The representative on the phone confirmed and agreed to her return flight with the confirmation number and apparently he was not correct and it wasn't valid."
Cons: "Where do I start? This may be the most "affordable" flight you can find on the market but they make up for that. Be sure to print your own boarding pass because that's a $10 charge if you don't. If your luggage is even one lb over the weight, expect to pay $95. Need water on the flight? Pay up. AirMall magazine? Nope. Reclining chairs? Laughable. The staff's affect is flat and cold. Don't bother trying to reason with them, they could care less (especially"Karen"). If I could give zero stars on this review, I wouldn't hesitate. I wouldn't wish my experience with Spirit on anyone. I'd rather forget about it all and move on with my life but people have the right to know."
Pros: "Flight into LAX was experienced and the pilot landed well."
Cons: "You get excited cause the ticket is cheap, then you have to pay for everything. The motto this trip was, "do I have to pay extra for that?" If you are going with a backpack and that's it, this might be the ticket for you. But if you were like me, and needed to take more than a toothbrush for three days, you have you pay for luggage, then pay for water, and boarding passes, and CARRY ON BAGS. The list goes on and on. Spirit doesn't care about you, just your money. I will shell out the extra bucks to get at least a water and a seat that reclines. I will be warning everyone I know about how terrible Spirit was, and I personally will never fly this airline again."
Pros: "It was a direct flight to Cleveland... and it APPEARED to be cheaper than a more traditional airline."
Cons: "Let's start with your website, which never functioned -- except to book my ticket. 30 minutes and numerous tries to get a seat, to pay for a carry on bag & the same "unable to process at this time" response. When I called, the gentleman lacked strong English as a second language skills -- and that ordeal took another 25 minutes. Nice as can be, but really struggled to figure out HOW to keep my seats, which were showing blocked + couldn't tell if the charge was processed. Then there's the lack of participation in the TSA Program, which means having to unpack three computers and ALL liquids... The cattle call boarding process -- even when you pay the upcharge. And the kinda crummy/dirty waiting area at LAX, from going through security so early -- to make sure I didn't miss my flight. The seats so lack support, I work up with a horrible back ache. Definitely bring a blanket or firm pillow -- if you have ANY back issues, which I don't. It's a start up airline, and they charge for everything but oxygen. So if you don't want to carry on, you don't mind the almost freight plane experience... This is probably a pretty good deal. AND they fly direct to Cleveland, which is always a good thing."
Pros: "They didn't let me board!!"
Cons: "I arrived at airport 50 mins in advance. Ticket machine didn't work. Waited in long line to see wtf was up. Then they me I'm too late! Still 30 mins before flight board"
Cons: "I booked my return flight the same day i booked my departure. I didn't recieve an email with my itinerary nor was i charged for the flight so i called the airline. After 30 minutes of my time wasted i was still on call waiting. The day before my return flight i panicked and bought a whole new ticket and then like 8 hours before muy flight i get an email asking if I'm ready for muy upcoming flight. I am completely disappointed with both kayak and spirit airlines. I WILL NEVER AGAIN BE BOOKING SPIRIT AIRLINES AGAIN!!"
Pros: "Flight took off on time and arrived sooner than scheduled. The price was rock bottom. Staff was courteous. Spirit is budget focused and does everything to make flying simple and low cost."
Cons: "No usb outlets to charge your phone. They scare you into thinking that if you have carry on luggage they will charge you an extra $55 each way on their check in system. I took mine and wasn't charged. Upon entering the cabin, it was warm. The air conditioning was intentionally turned off till take off to save money-not a big deal for me but could bother others. At end of flight, we have to shut the windows closed for the next shift to keep it cool-strange. If you are over 6ft tall or are wide bodied don't fly coach on Spirit. Seats are thin plastic and cushions are not forgiving or adjustable. If you are a college student or young family, this airline is your best bet to stay on budget if you have high tolerance. If you are more business/lifestyle/social vacation traveller, try paying an extra $60-$90 more and the travel part will become part of what makes you smile instead of what you try to tolerate."
Pros: "Only the initial "sucker price" which does NOT include ANY LUGGAGE or the ability to SIT WITH YOUR FAMILY without paying extra!!"
Cons: "They use an initial "SUCKER PRICE" which does NOT include ANY LUGGAGE or the ability to SIT WITH YOUR FAMILY without paying extra!! $50 extra for each piece of luggage ... EACH WAY1 If you don't pay at the check in counter they charge $100 for each piece of luggage - each way and that includes ANY BACKPACK WITH WHEELS! $25 FOR EACH FAMILY MEMBER TO SIT TOGETHER!!!! NO COMPLIMENTARY FOOD OR DRINK. 2 sodas are $5! (can't buy just one) NO none zero entertainment, not even a radio channel."
Pros: "When I got off the flight to my destination."
Cons: "The customer service was terrible! When hiring a person customer service should be a priority! I understand you can't please everybody but to treat a person as if they don't matter is terrible. And to make a person miss a domestic flight because of being five minutes and making them go print a boarding pass and make me go back in line and then charging me an additional 200 dollars to rebook me was beyond me! I needed to make it to LAX to connect to meet volunteers for a mission trip I was going with and I did not make that flight just because the person decided to send me back to the line."
Pros: "Friendly crew"
Cons: "Spirit will charge you extra for almost anything imaginable. There is no free carry on luggage except a small personal item. No free printing of boarding passes at the airport. Prepare to be nickel and dimed for anything extra. Spirit fares are ok but other airlines can offer fares just as cheap or even cheaper if you are flexible with the date and time. None of the Spirit planes I've ever been on have charging outlets or entertainment screens which are becoming standard comforts on most other airlines. Not to mention, Spirit gave me hassle for using an e-boarding pass. Really, Spirit? All other major airlines accept electronic boarding passes via mobile phone. Requiring printed boarding passes is so outdated. I would choose any other airline than Spirit if at all possible."
Pros: "It got me from the point A to the point B safely. Shouldn't/wouldn't take that for granted."
Cons: "1. Technical difficulties: We attempted to check in the night before, in order to "save" on what's already a ridiculous fee for checked baggage. However, after inputting our credit card number, the system stated that it was experiencing malfunction. Therefore, we had to check in again at the airport, and although we informed them that we attempted to check in ahead of time, they were not concerned and charged us $52 each per bag. At this point, any savings we had by booking a "no frill, economic" airline, were negated. 2. Ridiculous Fees, cont: My husband and I were traveling together, and booked the flight at the same time, on the same credit card. Yet, the only way we were guaranteed seats together, was if we purchased seat assignments. 3. Delays: Our flight was initially delayed 3 hours. We were not given any explanation or apologies. Then, as our new boarding time was approaching, they informed us that further delay will ensue due to a flight attendant running late. They could not give us a time frame in which we would actually board, nor did they seem particularly concerned or apologetic. 4. (Dis)Comfort: We finally boarded. Seats do not recline, nor are they comfortable. Of course, even water carried a charge. 5. More delays, poor Customer Service: After we landed, we proceeded to wait another half an hour or so, because the plane for some reason had no access to the gate. People were restless and needed to use restrooms. But they were sharply redirected and ordered to stay seated and buckled, without much regard for the inconvenience and discomfort. Overall, a poor experience. There are so many airlines out there whose costs are comparable (or even cheaper after you factor in all of the additional, ridiculous fees) and who have a better record in being on time, great customer service, and no extra fees. I would suggest going with them."
Cons: "The flight attendant "joked" with us that we were heading to New York instead of LA... Supposed to be funny but seriously rude and frightening; I almost had a panic attack. I am also severely disgusted by the airlines that include a dozen hidden fees but don't inform you of them when you are booking your ticket. It was due to a fluke that I discovered carry ons were not free, which led me to search further and find that printing boarding passes is not free, nor are beverages, nor.. anything else. While I understand Spirit's desire to make flights cheaper, you should just TELL PEOPLE THAT when they buy the ticket, I shouldn't have to discover it after the fact. I probably still would have bought your ticket and been much happier about it."
Pros: "There is nothing which I can like about spirit airline"
Cons: "Spirit hidden charges and they will tell you to pay for even small hand bags at double price."
Cons: "Price gouged every step of the way, spirit airlines should not even be permitted to operate. Expect to pay $50 or more if you should be so brazen to want to bring luggage. Checked bags wouldn't be an unusual charge but even a carry on bag has a price tag. For the ridiculously high price for a one way ticket, not even so much as a complimentary cup of water was offered. No in flight entertainment, not even a flight magazine or skymall. The horribly uncomfortable seats were too narrow, and 11 inches apart from the rows ahead. I'm a short person and even I had my knees against the seat in front of me. On top of that they don't even recline. A passenger behind me was listening to headphones so loud that it was clearly audible to three rows in any direction. At one point an attendant asked him to turn it down, but within an hour he had them back up for the rest of the trip, with an "I tried" shrug from the attendant. Before landing another attempt at pandering for money was made in the form of signing up for frequent flyer miles, by purchasing spirit membership. I will never fly spirit again and would strongly urge anyone to shop around before considering spirit as their airline."
Cons: "Flight was late, baggage was late"
Cons: "Did not like the fact that i was on time to my flight but my flight didnt not leave for an hour after it was schedualed due to a "computer" problem. It didnt seem like much was wrong since all the mechanics were just sitting around talking to the flight attendants. Also the plane kept making this unusual grinding sound before we even took off as well as while we werr in the air. The flight attendants were very rude to alot of people, careless with the credit card machine dropped it very roughly on the ground and laughing about it. I am pretty sure the older one of the three was drunk because she reaked of alcohol , I didnt not catch her name but she was the ruddest of them even to an elderly man and a small child. Then Liz was also very rude to customers as well as having an attitude that was as if she didnt carr about her job. The man Gustavo was not to bad he just spoke over the intercom as if he was new. My mother who was traveling with me asked for a seat belt extender twice and the third time was finaly given one and laughed at by the staff and the during the flight she discoverd a roach in the pouch in front of her. Also back to a referance to the bad staff a woman sat next to us asked for a pain killer or some sort and was told " i cant give it to you before we take off, and if i could we dont have anything other than our own"-liz then twords the end the poor girl was sweating drasticaly and holding her stomach and the older attendent whose name i did not get came up and said " WHATS WRONG WITH YOU?" and laughed. Over all i was NOT haooy woth this flight i do understand the fact that i GET WHAT I PAY FOR BUT THAT WAS JUST RIDICULOUS."
Pros: "Staff at Spirit Airlines at OAK airport were really nice and helpful. Flight was cheap and safely flown - a huge plus for me, but plane not cleaned well and baggage fees were higher than the price of the flight itself so I am very lucky I brought a recognized carry-on bag."
Cons: "For my outgoing flight, my front pocket magazine holder in front was pretty covered in some stain that I couldn't recognize but was sticky to the touch. I knew they hadn't really cleaned the plane. I didn't really open that magazine holder because it was covered by this large stain. My return flight was changed several times due to mechanical issues but I appreciate that Kayak sent updates via email. It was 70% likely not to fly but ended up flying maybe 3 hrs later (good that they made sure to be safe than sorry) but I just couldn't wait to find out overnight that it would be cancelled at the airport, so I had to reschedule my flight for the next day and find housing and transportation again. I overheard other passengers complained out loud even on the initial flight to OAK airport that they would not travel with Spirit again, but I had more issues with my return flight than my outbound flight. All in all, I think you get what you pay for but this was probably not the best experience."
Pros: "Terrible customer service."
Cons: "Spirit overbooked our flight, so since my boyfriend and I were the last to check in...(Checked in when got to the airport, in plenty of time before our flight) They informed us that if no one volunteered to take a later flight, we would be unable to board. This was extremely upsetting considering our tickets were purchased months in advance and we had a rental car set up for when we landed, as well as many plans we had to cancel due to being put on a later flight on behalf of the mistake and overbooking of Spirit airlines. It didn't help that the employees helping the situation seemed to have no idea what they were doing and couldn't figure out what to do with us. AWFUL experience."
Cons: "flight took off 2 hrs later"
Pros: "I flew Round-Trip LAX-CLE-LAX. Flight from CLE to LAX left on time and even arrived about 40 minutes ahead of schedule."
Cons: "I flew Round-Trip LAX-CLE-LAX. Flight from LAX to CLE was almost 3 hrs. delayed & we could not get a straight answer as to why. My biggest complaint is this airline needs to be much more transparent about the ACTUAL cost of flying w/ them versus what they advertise! It is ridiculous to have to pay $55.00 each way for a carry-on! For that same additional $110.00 I could have flown on a better airline that didn't have hidden fees, didn't try to check my carry-on at a higher rate & then get upset when I made them fix the error, didn't stick me in a cramped flying cattle car (more or less) with tiny seats that didn't even recline. The counter agents at LAX were helpful & friendly but not so at CLE. The agent there seemed very annoyed & was the one making the aforementioned error. I will NOT fly this airline again & wouldn't be surprised to see them go out of business."
Cons: "cancelled flight and not enough customer service to deal with people"
Pros: "Cheap rate and a direct flight, or at least it was supposed to be. Customer service staff were mostly very good and patient with all of us frustrated customers after they put us in the air on a defective aircraft TWICE in the same night. They didn't kill us, although arguably they took a lot of liberties with our lives."
Cons: "Excessively high checked bag fee ($50) and relatively low checked bag weight (<40 Lbs.). Flight staff was loudly mocking Delta pilots as we boarded the plane the first time. Departed (the first time) almost 60 minutes late, due to a company wide computer outage. Not a good first impression... But it got much, much worse. About 15 minutes after take off we are suddenly turned back around the wrong direction. Eventually the pilot explains that there is a problem with the aircraft and we need to make an emergency landing at MSP. Okay, no big deal. Things happen. They got us back on the ground safely. We left the plane and waited for more info. Sporadic updates over the next hour or more provided no useful information. "We'll know more soon" every time. Turns out there was a faulty door seal on the plane. The solution was to leave security and wait in their ticket line for a new flight. New flight option was to fly to Dallas later that night, then fly to LA in the morning. Not ideal, but like I said, things happen. Then they put us back on THE SAME PLANE over an hour after that one was supposed to take off, because they had one person giving out hotel vouchers for our layover in Dallas. That plane, the same plane as the first attempted flight, has the same problem 15 minutes into the flight, and we're back in MSP again. Back to the ticket line, very poor re-booking options. Finally my fiance and I got an American Airlines flight to Chicago, and then to LA, and we arrived in LA almost exactly 24 hours late. Better late than dead, no question. But Spirit would not pay for our cab home, or cover any of our expenses that we incurred spending over 10 hours in the airport that day. VERY DISAPPOINTING. We will never fly Spirit again, and we'll make sure to let everyone we know hear about this misadventure..."
Cons: "I had my boarding pass on my cell phone, but the security gate scanner cannot read Spirit passes electronically. I asked an Spirit agent to print my boarding pass, and she DECLINED to help. We went into a 20 minutes argument, and at the end, she called the boarding gate and told to leave since I was unable to pass without my boarding pass printed. The superviser showed up, but was of no help. At I needed was a boarding pass printed, to be able to pass the security gate. I lost my flight because of their incapability."