I'll admit, I was arrived some what close to the cut-off time but still had around 50 minutes to spare before boarding my flight. Staff was unable to provide me a printed version of my boarding pass. In result, I was not able to make my flight. Boutique air refuses to address the matter.
The staff seemed nice, but pretty confused about what Boutique airlines was up to.
I'm a bit confused how this company has stayed in business. I booked this ticket thinking it would be a novel flight to LAX. Heck, I even paid a little more for the ticket.
On my way to the airport I got a call saying the flight was going to be delayed by 5 hours. I was just about at the airport so I figured I'd just wait it out. At the airport there was one checkin counter and it was empty. I sat around for 30 minutes until someone came out to help me checkin.
Waited at an empty gate for 5 hours wondering if I was in the right area. 9pm came and went and no plane to be seen. The frustrating thing is that there were no updates from the staff throughout the process. I think this is something I've come to take for granted on all the other airlines I've been on.
Will I make it to my destination? No idea. Anyways, if you want reliability pick any other airline. If you like having to ask a lot of questions and get a lot of vague answers, Boutique is for you.
It's very unfortunate. I really wanted to write a positive review!
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