Find Cheap Flights from Mexico City Benito Juarez to New York (MEX - NYC)

The seats are very small, the food was really bad and the on flight entertainment didn't work on a 6hr day flight. I realize it's a Mexican airline but their English could have been a little better.

The flight arrived slightly ahead of schedule

The flight took off 20 minutes late The onboard entertainment consoles were inoperable The crew could not give clear accounts of how long it would take to correct it The food was not very good Crew was not really helpful if you didn't speak spanish

Boarding was easy. clean plane, crew was very friendly. I was very concerned though, when we banked left and did a complete circle in the air. An explanation from the captain would have been terrific. I made sure I was the last one to leave the plane and asked him about it when I saw him at the exit. He told me what happened but I would have liked to know while it was happening. Besides that, the coke and pretzels were divine. :)

coffee was horrible

My first time flying with Interjet and I must say I loved it. Flight was on time, snacks were okay, the plane Is clean and enough space to move around. I like it 1000 more that Delta

The fact that we can take 2 bags of 55 lbs.

Our plane had mechanical problems at a previous destination which caused a chain reaction of delays. We were supposed to depart at 11:59pm. We departed closer to 3am and arrived 3 and a half hours late. As I result I missed an appointment costing me $75. This is our second JetBlue flight this weekend, both of which had major delays and greatly hampered our trip.

Needless delays, poor communication

Allianz insurance screwed up my flight causing me to miss my flight and now I can not be refunded for a mistake that the Allianz and vayama made. Still waiting to hear back from kayak about refunds or credits or something.

The gate agent helped half a dozen people (not including those described below) understand they were boarding with the wrong group.

Fully one-quarter of the passengers boarded as disability or premium. This included a party of eight that boarded with one person in a wheelchair because "We're all together."

boarding and gate agent were superb

temperature in the cabin was hot enough to roast a turkey

Kayak outsourced booking of the flights to a third party that was unresponsive and unavailable over the weekend. And they could not process any changes over the phone. This is 2015. I had to junk the entire roundtrip flight because of the lack of customer service and ability for anyone to help.

When I booked my flight I was given the option to request a vegan meal. I didn't receive it so I had no food during the flight. Didn't like paying $50 to check my bass.

I would definitely fly with Aeromexico again. My trip from Mexico to the U.S. was great and very comfortable. Many thanks!

The immigration crew was so slow that I mist the connection flight. I had such a bad experience because the crew in Bogota did not give me the boarding pass from Mexico city to New York, so as a result of missing the flight the aeromexico crew was going to charge me 450 dollars to reschedule my flight and they told me that if I had no money to pay it I should go to my embassy, which I consider such a disrespecting attitude because I did mist the flight for their unorganized airport, it was not my responsibility.

Seats were very uncomfortable it was an overnight flight and food service at a fee was offered nothing was complimentary.

Quiet engines and tinted controlled windows

Seats, video and overall comfort are all very nice on the new 900's.

Nothing.

The in flight entertainment and the pilot being informative about what was going wrong at the Atlanta airport.

The insane process that followed the flight of rebooking - it would have been VERY HELPFUL to have access to the inflight internet so that I could have rebooked my missed connection before we landed in the ATL airport where it was past midnight and there were hardly any staff available for us to talk to and the lines to speak to anyone took literal HOURS to get through.

Everything it was perfect

Terrific airline, staff were fabulously helpful, would love to fly them more often! Lots of space ( and we were in a standard seat ), they were really open to hand luggage too. Boarding was a dream

Nothing, flight was a dream

crew was great

staff from de-icing company failed to show, despite >24h of notice of snow; missed our connection baggage handlers destroyed suitcase

Row 19 on a 737ER is great for room, as long as you don't plan on reclining (I rarely do in a daytime flight)

A little overcautious regarding seating the cabin crew because of possible turbulence, but better safe than sorry, I suppose. However, it is a common occurrence on this particular leg, so don't board knowing you might need to take a "break" before you get to Atlanta.

Almost a 2 hour delay didn't tell what gate it was in till the last minute

everything was fine