Find Cheap Flights from New York to Mexico City Benito Juarez (NYC - MEX)

stuvardes friendly and plane one time thanks and best regards emeric rockwell

I didn't like anything about the flight.

It was a red eye and meals were served. Why? It's an overnight flight!! Also, when booking my reservation I was not told there would be a meal. As I am a vegetarian I was not able to request one. So I was woken up to people talking and eating and I could not myself eat anything. The "dimmed" cabin lights were bright. Crew members were not respectful of passengers sleeping as they talked in normal voices. I also found it very rude that I asked a crew member for a pillow and he said they didn't have any without even checking. Which I don't believe. Overall it was an awful experience and I will never fly Aeromexico again. I am going to tell all my friends and family to never fly this airline.

Crew is formal and professional, great service

I wouldn't even use these seats as patio furniture. My butt is killing me. Sitting on the floor at the airport is more comfortable.

Only the fly price.

Somebody open one of my luggage and took many very importants things like my hears phone beat , my jacket Zara , my boots, and other things. I am very upset ....

Boarding was easy. clean plane, crew was very friendly. I was very concerned though, when we banked left and did a complete circle in the air. An explanation from the captain would have been terrific. I made sure I was the last one to leave the plane and asked him about it when I saw him at the exit. He told me what happened but I would have liked to know while it was happening. Besides that, the coke and pretzels were divine. :)

coffee was horrible

Terrible service.

Fue un viaje muy agradable !!

The flight was good, the food was good,

They didn't give me both boarding passes, and sent me to get my 2nd one in Mex city airport. No one was around to answer any questions, so I was left waiting, and missed my connection. They reticketed me, and hours later canceled that flight. They were very dull about it all, and slow and not really caring. I will tell everyone to be ready for Aeromexico to be very shabby in their processes. All Waiting Lines were about 1.5 hours -- each time. Even when I checked in coming BACK to nyc? I was third in line and it took 35 minutes. THIRD in line!!! Aeromexico is not concerned with customer service, at all.

I was extremely pleased with the service provide by staff from Aeromexico. The seats on the plane were roomy and comfortable. You can watch TV, charge your phone. The food was good (I took 4 flights with them, so I had breakfast, lunch and dinner ) I highly recommend this airline if you are going on a direct flight. The small planes Aeromexico uses for connection flights are not as tech friendly as the ones used for direct flights (there are no Tvs. Or charging stations) but the seats are comfy.

The only complaint I have about Aeromexico is the overlay. The time you have to spend waiting for your connection flight is a little to much. Otherwise my trip was great..... despite the turbulence!

I didn't like that I had to wait for a hour and a half because they technical difficulties maybe they should check the planes next time better and not waste our time also

Landing

First class seat didn't have a working entertainment system.

Ok

Seats with good legroom

No entertainment, just a sandwich as food

The gate agent helped half a dozen people (not including those described below) understand they were boarding with the wrong group.

Fully one-quarter of the passengers boarded as disability or premium. This included a party of eight that boarded with one person in a wheelchair because "We're all together."

boarding and gate agent were superb

temperature in the cabin was hot enough to roast a turkey

Seats, video and overall comfort are all very nice on the new 900's.

Nothing.

The in flight entertainment and the pilot being informative about what was going wrong at the Atlanta airport.

The insane process that followed the flight of rebooking - it would have been VERY HELPFUL to have access to the inflight internet so that I could have rebooked my missed connection before we landed in the ATL airport where it was past midnight and there were hardly any staff available for us to talk to and the lines to speak to anyone took literal HOURS to get through.