Daily cleaning, installation of cabin HEPA filters on flights from Mexico City Federal District to Jacksonville
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Scores according to KAYAK customer reviews
Pros: "The plane was ghetto and old and there was only one tiny restroom for the entire economy class."
Cons: "A newer plane with more restrooms would be great."
Cons: "Chair isn’t comfortable."
Pros: "Everything was great. The crew was nice and the food was pretty good."
Cons: "Everything was great."
Cons: "My experience overall is fantastic"
Pros: "I had 3 seats to myself, and I was able to curl up and get a good 2 hours sleep without being disturbed. Thank you ANA. Crew was lovely and friendly."
Cons: "Well they could have given me a free upgrade but I can live with a row to myself, kidding. When the ticket counter opens the agents stand in front of the podiums and bow and say a greeting (I think it was in Japanese). They need to get their timing better. So not much."
Pros: "Comfortable seat & nice crew."
Cons: "Seat booking was not available when I booked on line. Ad some difficulty getting a seat next to my wife."
Pros: "Staff were friendly. Alcohol beverages are free. Good upsated movie selections."
Pros: "The crew was not amazing and the plane was ok. Our flight to LAX NH106 was delayed 6 hours. We slept in the airline lounge and given minimal compensation."
Cons: "Place the passengers in a hotel rather than have us us crammed in a lounge where you can hear angry passengers arguing."
Pros: "I was lucky the flight was not full and the seat next to mine was empty allowing me to relax and sleep well."
Pros: "ANA is always efficient and polite."
Cons: "Just drinks no snacks on this flight"
Pros: "Crew tried to be friendly"
Cons: "Slow to depart after boarding on time, with an eventual delay of 1 hour (deplaning was extremely slow) before we reached the baggage claim area. The wait for baggage took another half hour"
Pros: "Service by the crew and how boarding is organized by different queing lines for quick and more efficient boarding process."
Cons: "The personal entertaiment touch screen worked intermitently. When the touch screen did not work, i had to use the remote control to do what i want it to do. Boarding process experience can be improve with better sign for the queing lines and have boarding crew station at end of every quing lines to make sure all passengers are queing in the correct line."
Pros: "Very efficient"
Cons: "Food was not good"
Cons: "The business lounge in honolulu"
Pros: "Food is good. Entertainment options are fantastic"
Cons: "Seats are very very narrow"
Pros: "The food and staff were great."
Pros: "Prepackaged sandwiches were so so. Crew were friendly and helpful. Leg room was pretty good. Bathroom had a lot of amenities."
Cons: "The seats are kind of flat."
Pros: "All the service was good."
Cons: "My only question is???? When I went to Mexico City from Yangon my baggage was 32kilos. When I came back my baggage was for 23 kilos. I had to pay for my extra weight. I didn't understand why the weight change????"
Pros: "Nice short flight. Houston is easy to navigate. Staff were friendly."
Cons: "They didnt want to board my twins and I early so we blocked the aisle as i got them sorted. I had to sit over the aisle from my children as it was a 2 2 seating but the staff didnt seem to pursue where their mother was even though i was 1 row back. They didn't need me but i thought they should have at least enquired as to where the parent was of 2 11 yr olds. They were also curt trying to rush us off the flight as my daughter was trying to locate a lost item as we arrived. She has limited sight and we need time to get off and to find things.... given she has lost an iPad, and very expensive reading glasses and other things on the trips that span 24 - 36 hrs."
Cons: "Small plane. No cabin space for carry ons."
Pros: "The attendants are all courteous and respectful."
Pros: "Staff are super kind."
Pros: "The plane wasn't that full so I had a lot of space."
Cons: "the seat itself is still uncomfortable to put in the extended position to relax. Plus the headrest doesn't move very well so it's hard to get a comfortable head position when trying to sleep. The crew took forever getting everyone on the plane I have no idea why it took so long considering they're worn so many people on the flight. The food wasn't very good except for the marble loaf."
Pros: "After flying domestic flights on US carriers, the idea of getting two meals and free drinks is almost shocking. Even more so when the food (though very Japanese) was quite good quality in economy. If you have to spend 10 hours or more crossing an ocean ANA is certainly a good bet, at least if you don't mind a bento box style meal."
Pros: "Everything excellent"
Pros: "I slept through the flight from take off to landing."
Cons: "The cranky infant a few rows behind."
Pros: "The boarding process, on-time departure and in-flight service were all great and it has the on time arrival."
Pros: "Crew are nice, helpful and polite"
Cons: "Airport problems turned it into a very long flight. We circled around Narita for hours"
Pros: "The crew were very kind and helpful, I was having a sore throats and asked for a candy if possible, the crew answered immediately yes and came back with throat candies that I exactly wished for."
Cons: "The flight was having pretty bad turbulence but there was no explanation from the pilot or anything. Also I also took the same flight on my way to Mexico from Tokyo about 10 days ago but there was better food and beverage sevice."
Pros: "Very convenient and generally positive experience on this flight. Modern aircraft as well."
Cons: "Small seats, what do you expect from economy."
Pros: "The meals were delicious. Japanese option was a seafood bento and breakfast grilled whitefish. Tasted fantastic and well presented."
Cons: "The premium economy seat was about average. Comfort okay but not the best for sleep."
Pros: "The problem is not that I missed the flight, as I am currently in my way to my destination. The issue was the poor support, I mean is ok I know I didn't make it, but I don't want to hwar what I already know, tell me what can be done... waited 7 hours for someone available... the phone at the counter is useless"
Cons: "What about next time you put more instructions on the counter so that we don't waste hours trying to find a way to contact you..."
Pros: "Boarding was smooth. Food was good. I had snow crab and seafood with rice. Many new movies and music choices. Crews were lovely and care."
Pros: "friendly flight attendants, clean toilets"
Cons: "the stroller take forever to show up when landing"
Pros: "They made a special dessart for my niece and her husband for their honeymoon trip."
Cons: "Not realky."
Cons: "Ordered Fruit Meal. It did not have a variety."
Pros: "The landing was very smooth. I have motion sickness and usually the landing gets me really sick. However I was okay for this one."
Cons: "No snaks"
Pros: "Good food Stewardesses polite Brought lots of water and juice during the flight"
Cons: "Seat felt so narrow. Limited selection of movies."
Pros: "Excellent service!"
Pros: "I took flight Mexico-Narita on economy and it was comfortable enough for a 14 he trip. Food was great and entertainment was bast."
Cons: "Nothing in particular"
Pros: "The work ethic and sweetness of the stewardess , aways happy and work together well. Very detail in saftey and checked everything. Very good in caring for all in flight"
Cons: "Great food. Really good , gave menu to choose from. , other airlines will say chicken or beef and you pic ..... Great price on my ticket. Most my flights are 1200. Got my ticket for 862. I very happy"
Pros: "Great leg room, staff was very nice, food and entertainment was decent."
Cons: "Flight to Japan and to Vancouver was way too hot. Tough because I wasn't able to turn down heat or increase fan above."
Pros: "the food, service, and efficiency"
Cons: "The really long layovers"
Pros: "Japanese quality is good quality"
Cons: "The cookies and snacks are terrible. A single sandwich would have been better and not cost that much more t For the airline"
Cons: "Nos trataron con mucha seguridad de higiene y nos sentimos muy seguras de viajar con ustedes muchas gracias"
Cons: "nothing all excellent"
Pros: "Everything goog"
Pros: "On Times"
Cons: "Less people on board"
Pros: "the scheduled time offers, the fast boarding time"
Cons: "offer lactose intolerance snacks"
Pros: "Better food"
Pros: "I'm really mad about Delta service"
Cons: "bad service"
Pros: "It was super"
Cons: "It was all good ✈️"
Cons: "Todo excelente!!!gracias!!!"
Cons: "Late taking off. Let's leave on time"
Cons: "Letting me board the plane even through boarding had started and I wasn’t first because of my disability"
Cons: "Was a little bit hot"
Cons: "Too early for me to get up on New Year’s Day"
Pros: "Comfort and snack was good."
Cons: "All ok."
Pros: "It was water or water no soft drinks"
Cons: "Only water"
Pros: "The movies"
Cons: "My luggage was sent to another city"
Pros: "I LIKED EVERYTHING,SERVICE AND ATENTION WAS EXELLENT ,PERSONAL WAS GREAT, MY BEST FLIGHT EVER..."
Cons: "WELL,ALL TV SCRENS ON THE RIGHT SIDE WASN'T WORKING,BUT NOT A BIG DEAL..."
Pros: "I had never traveled with Delta until my trip to Mexico. I was most impressed with the great service I received on my way to Mexico: from Atlanta to Guadalajara, Guadalajara to CDMX, and, at the end of my stay, from CDMX to Atlanta. I cannot say the same about the experience within Continental USA."
Cons: "I perceived a negative difference in all aspects during my flight going to Mexico, from Philadelphia to Atlanta, and coming back, from Atlanta to Philadelphia."
Cons: "I never received anything about my booking. I went the airport Wednesday morning not knowing if I’d actually fly out. I only had on my Kayak app a trip itinerary. Thankfully I did. In Atlanta I added my Skymiles # to my trip. Upon arrival in Mexico I rec’d a push from Delta about my trip with my Record Locator. Flying home was to depart at 8am. When I rec’d my boarding pass it stated 8:55am. While waiting at my gate Delta sent me a text at 7:30am that my flight would be leaving at 8am. That confused me. Needless to say I was suppose to arrive CVG at 3:49pm, but instead was booked on a flight departing Atlanta at 4:30pm. Plans at home had to changed for Friday evening as I was not arriving at mid-afternoon. Needless to say I’ll probably not book thru Kayak anymore."
Cons: "Having to wait a long time standing in line before boarding the plane."
Pros: "Getting off the plane"
Cons: "This flight was fine compared to the first"
Pros: "Everything's good but the company need to improve the menu for vegetarians people"
Cons: "The vegetarian menu was very bad. I really didn't like it and was the same option to L.A. and when I came back tp Australia."
Pros: "Efficient boarding"
Pros: "We got before time scheduled"
Cons: "We paid full price and we got a service like Low cost flight.they ask us to pay for first luggage When we paid more then 800 Dolar to flight from México to New York"
Pros: "It left and arrived on time"
Cons: "They didn’t have wine in such a long flight"
Pros: "Loved the TVs"
Cons: "The space was too small"
Pros: "i liked very much the cheese and the coffee was also good."
Cons: "It is the first time that I travel by this airline and I have a bad experience. The flight was delayed by 2 hours and before arriving at Los Angeles airport they informed us that they had not been provided with the migration forms."
Pros: "Excelent service"
Pros: "Delta siempre excelente servicio al cliente."
Cons: "The floor was litte bit dirty"
Pros: "Nothing really."
Cons: "Boarding process was horribly handled. Food was inadequate. Stewardess was saccharine. Bathroom door didn’t shut completely. I was told this wasn’t an international flight and therefore no free alcohol. Aero Mexico flight to Mexico City had much better food, free alcohol and more attentive service personnel. Also delays because of equipment problems."
Pros: "Please offer headphones to people who do not regularly take them in flights."
Pros: "see above"
Cons: "See above."
Pros: "I liked watching movies."
Pros: "The best service"
Cons: "Late flt"
Pros: "Very nice do to Delta employees."
Cons: "The hard landing did not inspire confidence."
Pros: "depart and arrived on time"
Cons: "cramped in coach"
Cons: "I couldnt watch any movie because the re was a buzz where the Earphones need to be conected."
Cons: "It was belated by 2.5 hrs :("
Pros: "I didnt ever purchase that ticket"
Cons: "Aeromexico has terrible customer services from check in to over the phone. There are no other options and I can't believe Delta works w/ them. Just no words to describe the horrible experience all around."
Cons: "Be on time!"
Cons: "Safety briefing not accessible for people behind approx. row 15 as the attendants were standing among the first rows."
Cons: "Getting from one flight to the other was a major hassle. How many times do they have to check your boarding pass?"
Pros: "the crew was great"
Cons: "reason for delays could have been communicated earlier"
Cons: "Seat assignments. My husband and I were not assigned seats together, however we were able to sit together because the seat next to me was empty."
Pros: "Smooth process, nice plane, amicable staff"
Pros: "Exit row, bringing on my own booze"
Cons: "Lots of things, the industry is broken"
Cons: "They lost my luggage on my transit from Toronto to Calgary and did not return my call and did not return a call as promised."
Cons: "Lost bags"
Pros: "The crew were nice and friendly."
Cons: "Plane was late for over an hour."
Pros: "Unreal service by all WJ employees. Great service getting my 87 year old mom to and from everything."
Cons: "Seats are horrible with westjet"
Pros: "i was pretty comfortable being in an aisle seat"
Cons: "didn’t love the lights coming on in the middle of the night"
Cons: "Delayed 2 hours"
Cons: "Monitor did not have sound Plug in bad."
Cons: "Flight was delayed 7 hours and i received a 15 dollar voucher as compensation. Westjet can pound sand."
Cons: "Not enough legroom"
Pros: "Pleasant Staff Great flight"
Cons: "that i paid to get a seat next to my brother and the plane was not full and people got to sit where they liked. it cost me more money for nothing."
Pros: "The WestJet staff took great care of my dad right from when we entered the airport in Calgary to when he landed in Phoenix. They made sure he was comfortable and that his experience was stress free."
Cons: "No control over this but they waited on the tarmac for 30 minutes before taking off. They made up the time in the air. I'm sure that de-icing the plane was the reason for part of the delay. Safety first."
Pros: "I slept throughout the flight"
Pros: "As always, great service and flight"
Cons: "Nothing to complain about"
Pros: "Price is great"
Cons: "Lost my luggage"
Pros: "On time, free coffee, free pretzels"
Cons: "Going home."
Cons: "Crew not so friendly"
Pros: "Everything!!! I loved!"
Cons: "Checking in at Airport very slow, I had a terrible experience even thought I spoke to them several times at checking counter. And missed my ride home as a consecuencia of arriving late."
Pros: "Fairly standard flight. By checking in early was able to change seat closer to front."
Cons: "With baggage fees now in place, people are really over doing the carry-on & oversize bags aren't being caught by the airline."
Pros: "The flight was delayed, so I was going to miss my connector. They made some calls and got me booked on a British air flight straight to my destination. Thank you!"
Pros: "Super friendly staff, on-time flight, good entertainment options; very satisfied"
Cons: "Flight was delayed."
Cons: "Economy too cramped."
Pros: "WestJet’s checkin online system is very quick, which save a lot of time. It’s so much better than air Canada in any aspects"
Cons: "There is no entertainment in the plane"
Pros: "Very enjoyable flight!! The crew was amazing and funny!! It was a great experience and will definitely fly WestJet again!!"
Pros: "WestJet does a good job of making you feel welcome. Boarding in Mexico City was a bit chaotic"
Cons: "My wife and I had specifically booked the flight to return home to Victoria in one day without a stopover in USA. Whilst in Mexico we were informed of a change in flight plan obligating is to briefly overnight in Calgary at significant experience and discomfort thus completely negating the choice of booking this particular flight"
Cons: "First flight on WestJet in 3 Years. Didn’t like not knowing I needed a tablet or laptop and an app to watch tv. Offered a drink and asked for water. Received about 2 ounces. Every body around me ordered soft drinks and got a 10 ounce can"
Pros: "Quick flight"
Cons: "Seats were too narrow, plane was changed to what looked like a smaller plane. Everything else wasn’t WestJet’s fault. Red eye flight and jerk behind me left his light on the whole flight and giy beside me kept rib checking me, preventing me from sleep. By the time plane landed I had been up 23 hours."
Cons: "this flight was cancelled after we boarded and no other flights were available until two days later - completely unacceptable for a 1-hour flight for which most people travel for a weekend, particularly when other airlines sent flights safely in the same conditions (Air Canada later that night, Porter early the next morning)"
Pros: "Nice staff as usual, but rather disorderly boarding, late departure, and very slow baggage delivery at destination."
Cons: "Figure out how to reduce the number of times people have to yank out their passport and boarding pass. Having mechanized baggage machines is much slower. People flow was poorly designed so you got in but had to go against traffic to get out—and overall takes twice the time that waiting in line for an agent took."
Pros: "I am mute and the staff did a good job of understanding that and accommodating the way I communicate. (still wish more staff knew American Sign Language; that remains the best flight ever)"
Cons: "My ticket/reservation was not found by WestJet. I had to buy a new ticket. Flight Network or Emirates screwed up. I will need you and them to reemburse me. Please investigate."
Pros: "Charlotte and Johnny spiced up the safety brief with some humor, it definitely made the flight more enjoyable and to have a friendly, funny and relaxed flight crew."
Pros: "It was very enjoyable all round."
Pros: "All Good"
Cons: "After landing in Edmonton could of been on next flight to Kelowna ended up waiting 1 1/2 for second flight to Kelown"
Pros: "Staff was friendly"
Cons: "Just felt to hot and uncomfortable. The seating is to cramped"
Pros: "This was my first time flying Plus and I don't think I can ever go back. Worth every penny."
Pros: "No stops,"
Cons: "I was told to keep my feet on the carpet while awaiting the washroom - didn't release that while standing I shouldn't go too far back to avoid the opening door. Know I know !"
Cons: "The seats are appropriately spaced but still too narrow for anyone with shoulders. Friendly and helpful flight staff."
Pros: "We got some extra help in the airport :). Thanx"
Cons: "You have to download an app to watch movies/tv. There is no food served (transatlantic flight!) unless purchased 48 hours beforehand."
Cons: "audio very poor on movies (could not understand words)"
Pros: "Confortable seats and entertaiment"
Cons: "Late boatding"
Cons: "Terrible staff"
Cons: "The plane was dirty and the stuff was extremly rude."
Pros: "Buenas actitudes"
Cons: "No solution was provided to travelers who needed to be at the destination on the originally scheduled date. Had to spend a fortune on another airline to get tinny destination as Aeromexico offered (and as of yet still has not) no solution"
Pros: "Everything went great!"
Cons: "Same as above. Sorry."
Pros: "The smile of the personal when you get into the plane, Awesome"
Cons: "i was unable to fly due to the Hurricane"
Pros: "SAME THAN ABOVE"
Cons: "SAME THAN ABOVE"
Pros: "Attendants were respectful and caring"
Cons: "Space between seats and rows."
Cons: "The unwillingness of the manager to help out a customer in distress."
Pros: "They let me sleep and woke me up to give me a beer."
Cons: "They asked me to not listen to music during the take-off. It bothered me, but i know they did it for safety reasons so its ok."
Cons: "Online checkin not available. It should be. Gate should be announced earlier"
Pros: "Nice airline. Would haoouly ride again."
Cons: ". . . because of delays. Cannot comment but see above."
Cons: "had to pick up bags, clear immigration and customs, go to a different terminal (with 4 pieces of luggage, 4 back packs, and two kids) check in again, drop bags, clear immigration again and board the plane. Will avoid this connection at all costs next time"
Pros: "Everyone who worked on this trip was very friendly and helpful. They all handled the high pressure and busy nature of the job with excellent professionalism."
Pros: "Selection of Mexican Movies"
Cons: "They should leave you peanuts even if you are sleep!! Hehehe lol"
Pros: "staff was decent, friendly, informative"
Cons: "out dated plane."
Cons: "They didn't announce the local time when we landed."
Cons: "Had trouble getting movies in English"
Pros: "Quick boarding, takeoff and loading off the plane."
Cons: "I paid additional fee for preferred seating and my seat did not recline."
Cons: "Ads while in the plane!"
Pros: "boarding was good and easy."
Cons: "got a non reclining seat and a next door passenger that kept pushing me with his leg onto mine"
Pros: "La atencion del personal"
Cons: "Todo me gusto"
Pros: "Same comments I made before."
Cons: "Same comment I made previously."
Pros: "Comfortable plane. Able to take off and land in Boston in poor weather (snow). On time."
Cons: "Landing was rough but then it is Mexico City"
Pros: "La atencion."
Cons: "Faltan buenas películas y buena música."
Cons: "Please include fruits in the menu"
Cons: "My one piece that was checked in arrived one day after I did."
Cons: "Baggage claim was understaffed and slow."
Pros: "Loved the movie selections."
Cons: "the sandwich was on a croissant I rather had a bread."
Pros: "Una hora de retraso"
Cons: "Una hora de retraso"
Pros: "The monitors and the beverages"
Cons: "See above"
Cons: "No teen"
Pros: "Staff was friendly and courteous."
Cons: "I canceled my trip I'm going to use different Airline"
Pros: "Check in was fast and with attention and good information about connections"
Cons: "El clima"
Pros: "Todo fue excelente !"
Pros: "Eventually I arrived home."
Cons: "Landing on time but waiting almost 2 hours on the tarmac waiting for an open gate at LAX with no drinks or access to bathrooms."
Cons: "I got so scared to land because airplane was shaking too much"
Pros: "A tiempo!!!!!!! Gracias"
Cons: "same as above . also luggage was damaged between flights home.."
Pros: "Even during a delay the crew remained professional. There was something wrong with the plan and I appreciate that safety was the main priority."
Cons: "My 1 hour layover turned into a four hours past 2am arrival."
Cons: "Someone stole flight attendants wallet, the plane was fairly empty but they still crammed us in the back. Had to wait for police to board plane to find out who stole wallet."
Cons: "Boarded too many people and there key bridge filled up. Also, on a night flight just skip the credit card ad and let me get to sleep"
Cons: "The gate in Dallas changed three times, which caused me to walk all over the airport. Then the flight was delayed 3 hours with little communication"
Pros: "crew was miserable, they should retire, seems as if they do not like working with people, do not like their job. I have had many many flights with aa to know the difference"
Cons: "aa needs to have less flights departing, thus, having shorter take off wait time. get attendants that want to work and like their job."
Pros: "Comfortable seats and functional entertainment"
Cons: "I placed my order for my meal and never got the meal. Crew was asleep and only served those that asked for their meals or stayed awake. Never got asked if I still wanted my meal or any other service during the flight."
Cons: "Need more comfortable seat, freezing air conditioning"
Pros: "The crew was exceptionally polite and helpful!"
Cons: "The entertainment system at my wife's seat was broken - very disappointing."
Pros: "The atención"
Cons: "Flight was late!!!!!! But plane was there at gate 2 hours b4 scheduled departure time"
Pros: "Flights were on schedule and my daughter got to her final destination early!"
Cons: "Everything was great!"
Cons: "flight delay , on plane for over two hours before takeoff"
Pros: "Good flight"
Cons: "Nothing. Process was smooth"
Pros: "Great service"
Cons: "All good, maybe keep the lights off more often"
Cons: "The service from the check in desk to the stewardess"
Pros: "The American airline is a wonderful experience especially during a stressful time to travel. Everyone was helpful. Especially the pilots. They help me order my Uber."
Cons: "The hostess was a little short but she was working alone, Thank you for sitting in front of plane."
Pros: "Everything no complain"
Cons: "Everything no complain"
Cons: "It was an old plane (with short First class) and they changed various time the departure time without explaining until letting us wait without news for an hour on the plane before takeoff... and arriving at Miami without a door available, we had to wait further 30+ minutes in the plane"
Cons: "Delay, the waiting room was very hot, very small place for many gates. Not enough seats for rest until my flight comes"
Pros: "Please get a terminal that lands at Bradly terminal. busing around and waiting like cattle is not fun. I am sure First Class also feels this way."
Cons: "excessive wait and shuttling."
Pros: "Very nice gate, crew Very efficient boarding Very quick and efficient takeoff Rosario"
Cons: "not much selection for in-flight food and nothing for entertainment. Rosario"
Pros: "Nice flight"
Pros: "Good job of the tripulation"
Cons: "Audio of Entertainment, maybe was the headphones, but was not good"
Pros: "Couldn't get own crew closed gate and would not open door."
Cons: "Crew closed gate before the 10 min delayed time, knowing connecting passengers would not be able to make it. From a flight 10 min late."
Cons: "Jetblue Have a miserable attitude to their customer"
Cons: "I was in line for 25 min I was there 90 min before but took me 25 min to check in and the lady said I was late for only 3 min I was waiting on line I still had 87 min before my flight and the lady didn't check me in for only 3 min that was my 25 min in line"
Pros: "The crew did try to make us feel comfortable considering the air challenges"
Cons: "The aircraft was extremely hot and it took a extraordinary long time to resolve the issue. Dont understand why the aircraft was not checked prior to the flight so alternate plans could be made. Upon connecting the crew in the terminal and at the gate was not very accommodating. Very disappointed with American airlines and this experience"
Pros: "Snack service was the quickest I have seen in a while.Very smooth landing."
Pros: "Planes were clean and spacious"
Cons: "Airline didn't seem prepared with crews. Both legs had crew mgmt issues."
Cons: "There was no one at the ticket kiosk located by TSA and no sign that said they would be back or to go to another booth. After waiting 10 minutes I️ went upstairs and found a chaotic mass of people checking in at the actual open kiosk. The check in process was not clearly defined and even after spending 30 minutes checking a bag I️ still had to care my checked bag down to another TSA check line. In their boarding area there were minimal phone chargers. The plane was small and no leg room and a rigid uncomfortable seat. Also the flight was at night and they kept the cabin lights on. That was super frustrating to an exhausted traveler who was trying to sleep."
Pros: "Smooth ride and free wine"
Pros: "excellent from ticketing to depaning"
Cons: "3 hour delay waiting for pilots"
Pros: "They moved me to a seat of my choice because I was in a middle seat with a infant."
Cons: "Nothing in particular"
Cons: "I am so tired of people reclining back in my lap. It has happened for the last 3 times I have flown. The last flight the man reclined before we even took off and he was not instructed to put his seat up. There is no room for the tray table when the person reclines in front of you. I am sick of looking at fat bald heads during the entire flight. Wifi also sucks."
Cons: "My grandparents were supposed to have escorts and assistants with their baggage, as they don't speak English and are elderly. In addition, one of their suitcases was lost and the other was rifled through. The overall service was very discouraging."
Pros: "On time, clean plane"
Cons: "A biscuit for snak"
Cons: "Got charged to check in 1 luggage. $ 50 roundtrip added extra to my plane ticket cost, it used to be free .I will not use this airline again,now I know your fees."
Pros: "Same as above"
Cons: "Same as above"
Pros: "Easy changes to my first flight reservations to avoid catastrophe."
Cons: "I liked everything!"
Cons: "To be business class it's really unconfortable. Just old airplanes that should be changed and It was Avianca (No AA)"
Pros: "Flight was good. No delays. No hassle"
Cons: "They charged me for my baggaged. Said it wasnt included with the ticket"
Cons: "I boarded in group 2. A lot of the overhead space was already full due to the large number of priority passengers. This led to people having to go to the back to find space for bags. That creates a lot of jams at the end of the flight. Also, younger passengers often try to rush out of the plane rather than waiting for their row. This should be stopped."
Pros: "The Jacksonville airport"
Cons: "The whole Reagan expierence from check in thru boarding the staff was rude and inefficient"
Cons: "It was a narrow, regional aircraft, so I was squeezed into my row next to a large man. My seat was the first in economy, so I was bumped everytime the beverage cart made the jog in the path from First Class. The flight attendant never apologized."
Pros: "Fast, easy"
Cons: "It was all good"
Pros: "Offered me to take the exit row for free at checkin"
Cons: "Old, not free and NOT WORKING entertainment screens. Before checkin, they have 10 different prices for the same crappy economy seats. Food is not free, pretty bad for an international flight."
Pros: "Worst flight ever, I have never experienced such bad service . Overall terrible"
Cons: "Management what's terrible staff was terrible flight was the worst flight not understanding not helpful will never fly American Airlines again"
Airlines flying from Mexico City Federal District to Jacksonville have enacted additional safety measures and adjusted policies to better accommodate travelers. Policies vary by airline.
Daily cleaning, installation of cabin HEPA filters on flights from Mexico City Federal District to Jacksonville
Masks required on board, masks provided on flights from Mexico City Federal District to Jacksonville
Social distancing seating
Middle seats unavailable to book on flights from Mexico City Federal District to Jacksonville
Testing for antibodies, testing for symptoms for flights from Mexico City Federal District to Jacksonville
Waiving of change fees. Search flexible flights from Mexico City Federal District to Jacksonville