Terrible. The flight arrives 2 hr later, no AC. One of the worst flights ever
Terrible. The flight arrives 2 hr later, no AC. One of the worst flights ever
Boarding - It is unclear where the line for the group are given the signs. A solution would be a diagonal arrow pointing to the lane in which the lane for boarding of a given zone should form. As it is now, you are guessing which side of the pole the "zone 3" sign is telling you to form the line. Inflight Entertainment - The Spanish subtitles function didn't work for movie watching (in fact, all subtitles didn't work), so was difficult to follow along and I watched the movie in silence without words.
An hour-long wait to check in, 90 minutes for luggage to come out, lost luggage, chaotic operations
Aeromexico es siempre una buena opción, relación precio calidad adecuada!
No everybody brings the proper equipment to enjoy the plane entertainment. Then I was not able to enjoy it.
Overall good flight. The flight attendants were annoying and unfriendly. They would ask me to grab someone else’s trash can just waiting until the person woke up or after the flight is done. It’s not my job to pick up someone else’s trash. Especially when it’s not easily reachable.
The WiFi tv wasn’t working. The flight was over sold and moved several times. The gate assignment appeared on the screens right as we were supposed to board. Because of the flight being over sold we were almost stuck in Cancun for a couple of a days. The flight attendants were unfriendly and would wake you up to pick up other people’s trash.
Inept company. Won't fly again with them if I can help it. Plane was the wrong size and they couldn't board 20 people.
When you make the 3 Lines to board de airplane , I believe that you should make only one line first and then call the next and then last ,,, because the number 3 wait to long just standing there ,, my opinion !!!
On time, boarding was a little chaotic and with little information
Flight got canceled, made me lose my connection flight to Japan. Someone has to pay for it. It might be you guys
I didn’t like anything about the flight. It was delayed six hours and I was traveling with my elderly mother. It was a complete inconvenience. Not happy about my experience.
The flight was delayed without prior warning, first a 40 minute delay, then another 30. Flight was supposed to leave at 13:20 and ended up taking off at 14:50. Once on board I logged into the WiFi entertainment, it asked to purchase a code for 2 dollars which I asked the crew to get. They declined and said it wouldn’t work and no other explanation. Horrible experience. They even charge for water
I didn’t like anything, they were the worst airline I ever used, charged 40 dollars if you flight as USA citizen, if you want food you have to pay for it, seats are uncomfortable service is the worst
More options for snacks or drinks ( taking in consideration that a lot of people suffer from Diabetes now days
Mexico City (undefined)Mexico
Sacramento (SMF)United States