Pros: "I loved being upgraded to first class and the crew was so attentive."
Cons: "Nothing, glad this was a better experience than the trip to Miami."
Pros: "The movies were good on the plane."
Cons: "Everything! I was given a wheelchair, wheeled to a spot and told to stay there. I waited over an hour. I couldn’t get thru customs and security alone and I had to ask a non employee to help me the whole time, I was then yelled at by an employee because they didn’t think I was handicapped at the gate"
Cons: "They could improve the boarding process."
Pros: "Amazing entertainment display and the boarding process is smooth."
Pros: "Seats were comfy movie was great"
Pros: "Can’t do anything about bad weather-we got through despite a weather delay. Crew was terrific."
Pros: "Lots of in flightentertainment options"
Pros: "Arrived on time and smooth flight though it was completely full"
Pros: "That we landed an hour early."
Cons: "That the seats were so cramped."
Cons: "They charged me $646 for the flight. And we departed 40 min later. I arrived late to my work. They gave me seat in the back of the plane. Horrible"
Pros: "Very comfortable seating!"
Cons: "The landing was a bit rough. Lol"
Pros: "Staff are adept at dealing with these issues but it is a systemic problem."
Cons: "Rather than pay luggage fees, people are bringing on their luggage and the flight ALWAYS runs out of space. Suitcases are being moved around right at people heads and more than once I've been hit and seen other people be hit in the head by a suitcase. Getting luggage in place used to be a simple and minor issue, now it occupies much of the time, energy, and attention of the cabin crew as well as the gate crew. I realize this is making money for Delta but the cost is being paid by people being hit in the head with luggage and the crew's unavailability to deal with other issues."
Pros: "Excellent support from all the Delta associaties"
Pros: "Clean plane, quick turnaround"
Pros: "Good flight attendants.."
Pros: "My upgrade was fabulous!"
Pros: "Not too bad once we got on the plane"
Cons: "They make up this lame excuse about a slight delay on the plane arriving and having no flight attendants to get on the plane on time. This delayed our flight by two hours. They need to staff their flights !"
Pros: "Flying first class and the attendants were wonderful"
Pros: "Seats. Service. Timing"
Pros: "Cody was such a great flight attendant. We weren’t seated with our kids and he helped us switch seats. He was so help and just sincerely nice. Really great person to represent your brand."
Pros: "Friendly, efficient"
Cons: "Delayed so I was not home until middle of the night."
Cons: "missed flight bc of delay with first flight. jad to wait 5 hours at lax"
Pros: "Good friendly staff. Delta Studios is neat."
Cons: "Small plane , last minute seat change, half hour delay"
Pros: "Smooth, quick and comfortable flight."
Pros: "Very professional cabin crew"
Cons: "I have the worst opinion of the Delta company, when I was flying to Atlanta on October 20 they changed my flight at the last minute I had to leave until my job to take another flight. Just today when returning my suitcase did not arrive they sent it to another destination. I think the company gives very bad service."
Pros: "I always love flying on Delta! The service is always excellent. The crew is always nice and attentive!"
Pros: "Good food and movies. Comfy seating with plenty of room."
Pros: "Free movies helped the time fly by. Stewardess, or whatever the PC word us now, Britt was awesome"
Cons: "Never made it on this flight and in the end my luggage was lost."
Pros: "It was on time"
Cons: "This flight was cramped. Not enough stretching room. Hard seats"
Pros: "Crew was very good and nice on the flight"
Cons: "Flight terminal was changed about 30 to 45 minutes before boarding Flight was delayed due to AC problem Configuration of the plane was terrible. Little leg room but the windows did not align with the seats so a window was shared with two rows making it challenging to open or close a window without disturbing the passenger in the other row with whom the window is being shared. No charging outlets in the terminal or on the plane. Plane had no food to offer for purchase. Expected better from Delta."
Pros: "Delta graciously rebooked us on a different flight."
Cons: "Late delayed notification after we reached airport and kept delaying for several hours"
Pros: "We were traveling with a 4 month old lap infant, and the crew went out of their way to warm bottles and be friendly in general. The plane was clean and comfortable, and on this leg of our trip the entertainment system actually worked!"
Cons: "The only bad things were those that were totally out of Delta's control: weather delays and absolutely nasty and rude TSA agents who seemed to understand neither the concept of their Pre-Check system (no dedicated lines and no priority) nor the fun of traveling with an infant."
Pros: "I am not one who enjoys flying. I don't think there ever will be a time that I enjoy flying. However, the pilot, stewards, and all other workers on delta were very nice."
Cons: "I don't like flying so there really wasn't anything I liked."
Pros: "Very new plane arrived on time no problems"
Cons: "Nothing everything was great"
Pros: "Pretty much nothing"
Cons: "Delta. They just hate their passengers"
Pros: "They had good entertainment for free. There were movies, tv shows, and games."
Cons: "The plane was delayed for 5 hours and the ride was longer than expected."
Cons: "My bag was damaged when I arrived at Orlando."
Cons: "Food and entertainment as always."
Pros: "I got home. That's the highlight. We didn't have any incidents."
Cons: "Took off late because the bus to transport flight attendants were late. Backed up once into New York. Had to circle several times. Once landed we waited in a queue behind 10 aircraft."
Pros: "Crew was nice"
Cons: "Always a delay with Delta"
Cons: "New design of the the plane with side to side bathrooms at the back leaves much to be desired. Those were the smallest airplane bathrooms I've ever used!! I had trouble fitting and I'm not a large person!"
Pros: "What they offer is OK."
Pros: "Comfortable seats and great flight attendants."
Cons: "The boarding. Having to wait for people to place their carry ons."
Cons: "Only food available was pretzels. Not even peanuts or cookies."
Cons: "The economy seating was very tight on this plane. I'm just 5'8", and it felt incredibly tight. I think I had 2" of leg room. I cannot imagine being much taller."
Pros: "see first message"
Cons: "see first message"
Pros: "Newer plane, smooth boarding and on time arrival"
Pros: "Great comfortable seats"
Cons: "Too much turbulence"
Cons: "Departure time kept changing."
Cons: "No gate when we landed."
Cons: "More room. Screen was broke"
Cons: "My tv didn’t work my WiFi didn’t work and no beverage service"
Pros: "The crew was really nice and I like the cookies"
Pros: "The crew and the duration of the flight"
Cons: "The comfort and the food"
Cons: "American airlines needs to improve their inter hub options"
Pros: "Kind crew, smooth flight"
Pros: "Really easy boarding and flight. Great in flight entertainment options."
Cons: "The seating were very uncomfortable the tv screen are small and old fashioned. Compare to other airlines very uncomfortable and they made me check in my carry on bag to charge $60 so disappointed I been taking this carry on for long time no other airline ever made me do that will not recommend"
Pros: "It was on time"
Cons: "The crew, the flight attendant was very rude"
Cons: "The chairs can be more comfortable."
Pros: "Entertainment available excellent"
Cons: "Seating space seems to narrow"
Cons: "Only arriving in Madrid took 1/2 to open the door"
Pros: "Nothing, flight was delayed 3 hours"
Cons: "There’s no headphones aboard for entertainment"
Pros: "Relatively smooth flight, departed and arrived on time"
Cons: "Overhead storage was crowded"
Pros: "0ntime quick boarding"
Cons: "cost to check baggage"
Cons: "Most of the family were seating apart. I can't understand why?"
Pros: "On time"
Cons: "Boarding system, come located entertainment o/b, non existan food/snacks"
Pros: "The flight itself was about as average as any other flight. At least all our luggage made it from the incoming flight from Key West to join us in Charlotte. That was our final destination but most of the passengers were making additional connections."
Cons: "The boarding went like the plane was ready to leave on time, except it didn't. There was a delay because the flight crew came from another arriving flight, so they had to go through the full pre-flight checklist. Then there was a "minor maintenance issue" that couldn't be fixed right away because it was "shift change" for the maintenance crews. Eventually they arrived and fixed whatever, while everyone was getting texts and alerts that kept delaying the departure by 15-minute intervals. Over an hour (while sitting in a warm plane) after the original scheduled departure, we left the gate, sat on the taxiway a while, then took off. Cabin crew only had cookies and drinks, no other snacks or food. All anyone got was an apology for the extended delay."
Pros: "Easy check in and Boarding"
Pros: "The crew was excellent. Grabbed me a blanket. Did not mind the small plane."
Cons: "Bumpy ride."
Cons: "Very uncomfortable American airlines is the worst"
Pros: "Friendly crew"
Cons: "Tight seating leg room non existent."
Pros: "The boarding was quick and easy as well as the crew was friendly and accommodating. Great end to a fun weekend away."
Pros: "Nice seat. Good food. Good service."
Cons: "Seats and space"
Cons: "No longer free entries on board like before"
Pros: "Thanks everything was on time. Very nice cre"
Cons: "No personal TV for entertainment"
Cons: "The drink was terrible, hot tea"
Pros: "It was on time."
Cons: "Very small airplane for a 3 hours flight."
Pros: "Quick smooth flight"
Cons: "Everything went well with this flight."
Pros: "Food and a/c"
Cons: "Two hours delay."
Cons: "The departure was delated more than 30 minutes and the arrival disembarking was to slow."
Pros: "Arrived early, friendly crew, good exit row seat."
Cons: "Flight was cancelled"
Pros: "Love these Non-stop to Austin even though they are always full. Thanks for this luxury of non having to transfer in Dallas."
Cons: "The down side is that these planes are smaller so we didn't have any entertainment and therefore no place to charge digital devices. There is however, wifi to purchase."
Cons: "All. The worst airline in the world"
Cons: "Sits were not comfortable."
Pros: "Nothing at all"
Cons: "Worst airline I have ever used. Continuously bad experiences."
Pros: "They were friendly. Seats are rarely comfortable..."
Cons: "I think all planes need better leg room...."
Pros: "Crew was super helpful and patient as the flight was delayed by more than 3 hours. Captain kept everyone up to date with whatever was going on."
Cons: "Flight delay impacted a lot of other travel plans. No compensation for long delays"
Pros: "Departed and arrived on time."
Cons: "Legroom was minimal."
Pros: "Staff was courteous and professional."
Cons: "Flight was 50 minutes late."
Pros: "Service in first class was good."
Cons: "Hour delayed flight and old plane."
Cons: "Mechanical delay on this leg left us in a hot plane on a hot Texas tarmac. We were initially told it would take 15-20 minutes but this incrementally grew to 1-1/2 hours. Even when we were told that we were pushing away from the gate, we didn't move for another 15 minutes. At least tell the truth. Only water offered. Observed flight attendant moving cups along baggage bins.... Don't know if these were the ones he then served water in."
Pros: "Nice crew. Free tv for delay"
Cons: "Flight delayed and then boarded very suddenly"
Pros: "Food, Snacks"
Cons: "Leg Space"
Pros: "It was a nightmare. They changed gate numbers with no notification so I was at the wrong gate. Then they left 20 mins early which they aren’t suppose to do. Was stuck at the airport all day waiting for another flight to open."
Cons: "Got so good exercise from walking all over Newark airport."
Pros: "Liked that there were outlets"
Cons: "Plane was delayed.. Rude customers"
Pros: "My flight was delayed. So i would miss my meeting in NY Since I would miss the meeting I didnt take the flight. But i have to be in NY for the weekend. So I bought another One Way ticket to NY. But now, I found out since I dindnt take my first leg to NY, united cancel my flight back from NY to Miami! Thats completely unaceptable !!! It happened to me before with American and I could easily take my flight back. I will never fly United again, everytime you have an issue, the only word the attendents know is Unfortunately ... they NEVER help!"
Pros: "Crew on board"
Cons: "Late flight. Plane 1 hour and 37 minutes late because arriving plane was late, then the arriving plane was slow to de-plane, then spent the next hour waiting on "paperwork" to approve takeoff. Very dissatisfied."
Cons: "Same issue with boarding. Mass of people, no organization."
Pros: "I had the exit window and that made a huge difference in my trip as I am a 6ft tall woman who is all legs."
Cons: "It was slightly turbulent and TSA at O'hare airport are the rudest and laziest humans on the planet."
Cons: "Flight was delayed multiple times"
Pros: "Free personal device entertainment. Seat was comfortable for coach."
Cons: "Flight crew was less than friendly. In flight device was just ok."
Cons: "Was forced to pay for a carry on check in while flight was not full and overhead cabins weren't full"
Pros: "The time of the flight"
Cons: "The costumer services"
Cons: "Delayed several times. Very inconvenient ."
Pros: "I love everything very good"
Pros: "Nice staff"
Cons: "No complaints. Short flight."
Cons: "Ran out of french toast. The other option was gross and i wasnt told what was in it when I asked.....potatoes usually dont include sweet potatoes. And then there were beans and peppers (can't eat those) if im paying for first even if im in row 5 it shouldn't mean I dont get what row 3 has..."
Pros: "The time estimated for arrive"
Pros: "Quick and easy boarding , great crew and. Lean interiors , early arrivals"
Cons: "Had to pay for my meals, middle seating was tight and had to pay extra for aisle or window seats. I loved you and I did before but the extra fees just to maintain regular comfort is a little disappointing"
Pros: "Very polite and helpful staff"
Cons: "Food could be better"
Pros: "In efforts to reduce my carbon footprint and reduce my use of plastic bottles and single use plastic cups, I always travel with a refillable stainless steel water bottle. It saddened and frustrated me when during the drink service portion of the flight the flight attendant refused to serve me water in my bottle, which was clean, dry and when uncovered the brim has the same diameter as the plastic cups used on United flights. First the flight attendant just said that she is not allowed to fill my personal bottle but kept offering me several cups of water instead. When I explained that it wasn't because I was really thirsty, it was just that I prefer to not use disposable cups, she proceeded to tell me my bottle was too big to fill anyways and she couldn't give me that much water. I have never had such an averse reaction to trying to be more eco friendly. In fact people are usually thrilled and applaud the Effort. If this is in fact the United policy, I hope united will reconsider it. Every small effort goes towards making a big impact."
Pros: "Seats were spacious, food and service were great."
Cons: "Seats didn't lift my legs when reclining."
Pros: "Everything was fine"
Pros: "I liked the fact that it was non stop to Denver."
Cons: "I did not like waiting on the plane for over an hour while the plane waited to get fuel."
Pros: "The crew very pleasant in the plane! Besides the personal before boarding the plane!"
Cons: "I didn't like the Snack (food), the entertainment...I was traveling with my 5 year old son & I ask the personal before boarding if I board after group 1&2 since I was group 4 he said no, he should've let me since I was with a toddler & I didn't mentioned my seats was on roll 11 not the middle or the back of the plane!Like seriously!!!!!"
Pros: "Short flight, polite crew members."
Cons: "Uncomfortable seats, little leg room"
Cons: "Forced to check carry on when they had plenty of overhead space on board"
Pros: "It was quiet, and the crew was nice."
Cons: "Well off the start the air on the aisle seat is horrible, the controls are set underneath the window seat so if you had window or middle you had the perfect seat for air. my seat wasnt working, the seat was finicky and would recline, also the TV controls are in a bad spot but that i really didnt care about. The absolute worst was my tray was broken on the right side so it couldnt hold the weight of my drink or anything so i was forced to hold my drink food etc. I had to prop my leg under the tray so it could hold my laptop so i can finish my work which i didnt get to finish because it was to uncomfortable for my leg. Needless to say ive never had a bad experience flying and i used to say that all the time but i guess i just jinxed myself because that was bad. All it was missing was a crying baby."
Pros: "Looking out the windows admiring the clouds"
Cons: "Nothing it was overall a nice flight"
Pros: "Fast boarding"
Pros: "Easy enough"
Cons: "should have happened yesterday."
Pros: "Everyone was great. A young lady on my Houston to Austin flight helped me find my seat. A young man on my NY to Houston flight was very friendly!!!"
Pros: "Very good"
Pros: "The price"
Cons: "I was unable to board because I didn't see the boarding time. This should be available even if it is just an estimated time. This way if I am running late I know what time I have to be there."
Cons: "See previous comment"
Pros: "2 of the flight attendants were really nice. I had an empty seat next to me."
Cons: "They board us on the plane only to have us wait for an hour for our pilot. That's terrible business to have that many paying people to wait for anything, especially a ride before midnight. I asked a flight attendant if she could let me watch the tv in front of me for free considering the inconvenience. She responded in a very matter of fact tone explaining my inconvenience was not a very big deal and actually lied about the landing time to make my claims sound less worthy. I feel like jet blue, virgin and southwest are the only airlines that still care about the customer and their experience and not just how to squeeze more money out of them."
Pros: "Flight crew was good"
Cons: "For starters...um ranch pretzel snacks? Weirdest snack ever and so tiny it was ridiculous. It took about an hour after take off to get the snack, and almost another full hour to get the drink. Too slow!! The seats are very cramped compared to jet blue. I paid a lot of money for direct TV thinking I could start a movie from the start. You can't, and there wasn't a thing on TV that I wanted to watch. On other flights for the same amount of money you can buy a premium current movie. Or you can fly JetBlue and get the TV free. One of the flight attendants, bless him, was mentally challenged, and I mean literally. He was sweet and it's nice he has a job, but he didn't know what I was talking about when I asked him if I was on a flight that had an onboard library of movies once you connected to the airplane wifi. It was frustrating trying to talk to him. I had onboard a purse to stow under my seat, and another purse, that was brand new that I needed to stow overhead. I asked another flight attendant to help me stow it overhead where it wouldn't get crushed. She showed me a spot where it was pretty much getting crushed. Since it was new, it would have been really nice if she put it in the nice closet that is usually up front on planes. I've been flying my whole life and once or twice I've been accommodated with the nice closet. That's all folks!"
Cons: "Was the worst flight ever check in was opened late , computers were down , boarding was horrific , problems with many people and seating , flight left late ,"
Cons: "Very uncomfortable flight. Ridiculous that the charge $50 for carry on, even if you carry it on !!! And then charge for food on flight. Delayed for an hour and a half. Never again"
Pros: "Boarding was fine ,no food or drink And charge for small carry on luggage $50-I don’t like it"
Cons: "1 hour Late departure and It took 45 minutes to get our bags once we arrived in Austin. :("
Pros: "This airline is completely disorganized and with no apologies. I waited an hour in a bag drop line and then an hour and a half in the plane with no real explanation as to why. Planes are super bare bones which is fine. They just seem to be incredibly understaffed and unorganized as a company. All of the attendants and desk workers were trying their best but were set up for failure"
Cons: "This airline is completely disorganized and with no apologies. I waited an hour in a bag drop line and then an hour and a half in the plane with no real explanation as to why. Planes are super bare bones which is fine. They just seem to be incredibly understaffed and unorganized as a company. All of the attendants and desk workers were trying their best but were set up for failure"
Pros: "Friendliness, smiles and on time"
Cons: "No complaints"
Cons: "I was charged to carry on my two bags. With added fees and taxes, it came to $168.20! The seats were very uncomfortable...not enough padding and way too crowded. They even charge for in flight snacks. Not a meal...the peanuts and soda you usually get free elsewhere. The flight attendant was rude to me. No wifi available for purchase that I could tell. Then at the end of the flight they had a big commercial-like announcement to push their credit card. It was very tacky."
Pros: "Fast. 20 minutes early"
Cons: "Didn't see how to decline my seat. Oh well"
Pros: "Great crew"
Cons: "No room still"
Pros: "The crew were kind and efficient and the planes were clean and well maintained."
Cons: "No entertainment on the flights, but that is to be expected for the price."
Cons: "Seat,s are to small and hard"
Cons: "I arrived 2 hours before my scheduled flight time but had to wait for at least 15 minutes before anyone came to the counter."
Pros: "More snack/food options"
Pros: "Everyone was very nice and funny. Definitely going to use Frontier even if they cost more. The pilot gave us a smooth comfortable ride. The staff all around were absolutely professionals and kind to boot."
Cons: "The fact you wont accept gift debit cards or money. I kept my credit cards home for safety reasons. I could not buy anything. The isle was hard to walk down It was very small."
Cons: "Excessive delay (more than 30 min) in baggage claim at Austin"
Cons: "Shared my row with 500lb people and though two rows ahead of me had two empty seats I couldn't move to be comfortable. This beast of a woman couldn't put her arm rest down and therefore her body was smashing mine the whole time. It was disgusting."
Cons: "wished I knew about the fees for both checked and carry-on luggage"
Pros: "I have heard lots of negativity about these flights being delayed for long periods or not arriving on time to destination, but this flight was perfect. They do nickel and dime for everything, but the initial price of the flight is so cheap, it's understandable in my opinion."
Pros: "Everything on the flight and landing was perfect: comfortable seating with the stretch upgrade and the attendants were prompt and polite."
Cons: "There was a strange hour-long delay that I remember hearing was due to getting fuel and cleaning the plane. I don't know if this was the fault of Frontier or Denver International airport, but it was pretty lame."
Pros: "The fares are unbeatable"
Cons: "Consistently late."
Pros: "Nothing. No compensation"
Cons: "That my flight got cancelled"
Pros: "Everything was on time. The seats were comfortable. No big issues."
Cons: "You have a box to measure carryons at the desk and the representative said bags needed to fit it, but they never checked bags as they were brought on board, and many of them were way over size. That leads to a shortage of space for those of us who used correctly sized bags. You need to enforce the rules. The copilot's announcements were mumbled and very quiet. You could hardly hear them. The pilot's announcements were fine."
Pros: "the crew was amazing... so were the agents at the gate.. you all have hired very good people..."
Cons: "seats didn't recline"
Cons: "First Bag fee, unacceptable. Sat on Tarmac because they had no gate crew. Cramped seating. BAD BAD BAD 2 flights with them in last 30 days : All segments late (Not Weather related) Paid more than I do on American where they actually respect me"
Pros: "The crew was fine, polite."
Cons: "My biggest complaint is the lack of communication. Upon booking they do not make you aware that you have to pay extra to bring luggage of any kind. This added $60 to my trip, making the flight no longer "low cost" also I was sitting in the back of the plane and the bathrooms were emitting a sewage smell during the whole flight. We were also delayed for over an hour both ways once sitting on the plane and there was no explanation as to why. I would never consider taking this airline again."
Pros: "Efficient and on time."
Cons: "No snacks or drinks, but we knew that beforehand."
Pros: "Service was good ,on time , no hassle for bags ,I had one bag ,I was hearing lot of harassment on baggage . I found all good , no issue at all"
Cons: "Service,on time"
Cons: "The flight had a 7 hour delay before it was officially cancelled. Throughout the entire ordeal no one from the Frontier staff could give us a straight answer on when and if we would be taking off. Most horrible service and flying experience EVER!"
Pros: "I used to not mind flying frontier. You guys were repuitable to me. Now you guys are worse than spirit airlines which is the worst. I will never fly frontier again in my life."
Cons: "The tiny try tables, the uncomfortable seats. No complimentary drinks, the tight packing in of people. You guys suck!"
Cons: "I don't know why I had to pay more the morning of the flight. I thought I paid online and while back."
Pros: "Duration of flight."
Cons: "Flight attendants."
Pros: "The staff onboard were friendly and the flight was fast and we arrived early."
Cons: "You have to pay for all snacks, no tv, electronic boarding passes don't work with TSA causing me to have to stand in line even though I was already checked in, the counter was understaffed and I don't think I like having to purchase the seat separate from the airline ticket."
Cons: "baggage fees"
Pros: "Overall experience"
Cons: "Had to pay for seats, carry on, and snacks"
Pros: "We got there safe and sound."
Cons: "The gates were changed almost at the last minute and we didn't hear any announcements. A few passengers we're almost late for boarding. I found out because some lady came by and asked if this was the flight to some where else. That's how I found out the gates were changed. I told the rep to make sure that they make the announcement so everyone knows of the changes. I could of got on the wrong plane and missed my flight."
Cons: "When I get to the gate the woman told me that I don't pay for my carry on luggage even though it was the 2nd flight in a round trip flight. The first part I got on with the same exact bags with no extra charge. Instead of looking up my info she told me I pay or I stay. Without raising my voice I asked her to check but this caused her to get defensive. We had 5 min to get on the flight and we didn't have time to argue. Frontier robbed me of $120. I fly back and forth from Florida to New Jersey always using Frontier. This past weekend is my last time using that airline. Jet Blue and American will now get my business and I'll make sure I tell everyone I know about what happened."
Pros: "Frontier is the new breed of airlines that will soon be charging you for the air you breath on the plane! There is nothing I can recommend about this airline. Every step of the process involves additional charges including charges for seats, early-check-in and carry on luggage…. carry on luggage is an additional $40.00!!! Many of the other passengers felt misled and this resulted in a number of frustrated, angry and disappointed people at check-in."
Cons: "All of the concealed extra charges; seats were too small for an average adult."
Cons: "Frontier isnt honest about its information display policies... the price displayed on Kayak does not mention that passengers have to pay for carry on.. which is truly an odd expense.. $ 40 each time in a round trip is a considerable expense.. furthermore, there is no mention that I have to pay for water and not to mention the old aiplanes... which rattles... this airline isnt worth the hassle..."
Cons: "Very uncomfortable. Not worth to fly a "cheaper" airline because after you pay for all the extras like check in and/or carry on luggage you realize you could travel with a better airline. Also I was told my flight was delayed more then 3 hours a couple of hours before the original time of flight. Had to hang at airport and those 3 hours delay messed completely with my weekend trip to Vegas where I had a camper rented with time for pick up."
Pros: "There was nothing I liked."
Cons: "The seats were very uncomfortable, there was no entertainment, you have to pay $40 for carry on luggage. The flight got delayed 3 hours, the staff was rude to the passengers. We had to take a detour to Philadelphia instead of NY to refuel, which took an extra hour and a half. They gave us no snacks/vouchers in the mean time. We ended up arriving at 10pm instead of the original arrival time of 4pm."
Pros: "It was a good flight."
Cons: "I didnt like the fact that the flight was delayed and a notification wasn't sent to my phone. I had checked the status that night when I checked in and early in the morning and the system said that the flight was on time. It wasnt until I reached the airport and the lady behind the baggage counter told me that the flight was delayed for two hours. I went to go eat with my daughter at the Chilis restaraunt. I figired since the flight was delayed why not have some lunch and head to the plane an hour before take off time. I left the restarant and went through screening. One of the TSA memebers asked me why was I going in so early when the flight was on delayed. I let them know that the flight was suppose to be taken off in an hour so they let me through. As I'm walking through the terminla they have someone walking bu asking if anyone was getting on the frontier flight. I told them that I was on that flight and they told me I needed to hurry up because the plane was about to leave. I became nervous ans started running down the gate to make it to the plane. I'm running with a two year old so Im pretty sure that you can only imagine how difficult that was. Once I reached the gate I was out of breath and it was suppose to be eight minutes before we took off. However we sat on the plane for about another thirty minutes before we left. I feel as though the communication with the airline is not there 100% and if you are sitting in an airport you should be able to hear the update especially when they are not planned ir taking place at a time that is different from what was already relayed."
Pros: "I liked how efficient the entire staff and flight crew was."
Cons: "I world have liked to know that all food and beverage were available for purchase only."
Cons: "carry on price"
Cons: "We got bussed from Philadelphia to LGA as plane was short of fuel due to long wait time landing in LGA. It was just terrible. Took forever to get to NY. Not entirely airlines fault. Weather has lot to do with it. But number of factors contributed. Boarding was delayed as we missed our a lot and took of later on top of already late flight. Then. Things just went south. The Staff were very counties and helpful and did their best."
Pros: "There was absolutely nothing I enjoyed."
Cons: "The Pilot was horrible!!! When we were preparing for landing, it felt like a roller coaster ride. The plane made a long drop and had everyone screaming. I'm never stepping to that plane ever again."
Pros: "I liked one stewardess who was very helpul unfortunately didn't get her name. Thin, tall, blonde hair. She was very attentive."
Cons: "The gate changed and it was 15 minutes to supposed departure time and no one announced it or signage. Flight was to leave at 1:20, we weren't updated of a delay. They got us inside the plane at 1:45 and flight didn't leave till 3p!! The seats were squished and no one would give us any info. Close to departure the pilot said there was a maintenance issue. The other 2 female stewardesses were bitches. An asian one with short hair and a chubby blonde one in about her 60s."
Pros: "The seats"
Cons: "Hidden fees for carry on and flight crew was unable to even fill my water bottle. American airlines were able to do so even if it was not filled up all the way."
I’ve never had an issue with Spirit. I think people kind gang up on them because they’re an easy target.
Cons: "Seats are way to small. Crew was rude. Flight was 2-1/2 hrs late"
Pros: "The only thing I liked was the check-in process"
Cons: "It was absolutely horrendous we were packed in there like sardines I will never ever fly Spirit again horrible you couldn't pay me"
Pros: "No they weren’t professional at all"
Cons: "More pad on the seats"
Pros: "Nonstop direct flight. Appropriate spacing / distancing from other passengers."
Cons: "Departure was late. Seats are too narrow."
Cons: "Overall great experience. Thank you."
Cons: "They did not refund our ticket during covid-19"
Pros: "The price for me to fly from Detroit to Austin on Spirit was great. Thank you for making travel more affordable yo see my family!"
Pros: "The cheap cost of the flight."
Cons: "The floor underneath my seat had melted chocolate smeared all over the carpet. Absolutely disgusting."
Pros: "Polite, friendly, and professional crew."
Cons: "Seating too tight"
Pros: "I would’ve like to not wait in the airport for eight hours watching other flights around us leave"
Cons: "I would’ve like to not wait in the airport for eight hours watching other flights around us leave"
Pros: "Seat 2 c was great but wish it reclined. Baggage service was good. Flight attendants were nice and friendly. Snack and drink selections"
Cons: "The wheel chair service was mediocre, too long wait for wheel chair and attendant in Austin and Orlando. The check in process was too congested for a handicapped person. Rows were too close for wheel chair make check -in."
Pros: "It got my to where I needed to go....eventually"
Cons: "Didn’t like the hidden fees such a buying your seat. Good thing I checked my email the night before and saw that. Flight was delayed 4 times with no explanation. Won’t be booking again with Spirit simply over the hidden fees."
Cons: "Free snacks and movies and reclining chairs"
Pros: "The crew was fun!"
Cons: "It was all on point"
Pros: "Yes the crew was amazing."
Cons: "Went from an expected 7 hr layover to an unexpected 12 hour layover"
Cons: "Boarding not clear over overhead. 2 flights boarding at same time, both through spirit made things confusing for passengers. Speaker not loud and clear."
Cons: "Good value upto a point."
Pros: "My landing was great"
Cons: "No one announces the boarding of the flight."
Cons: "I managed to book one of the best seats on the plane....not sure how I did it but I will do it again!!!"
Pros: "Left on time, got in early.staff was nice"
Cons: "Not paying for water.."
Pros: "Pilots were very late, we sat on the plane about 45 min waiting."
Cons: "On time crew, or not board so early if the crew isn’t present."
Pros: "Crew very attentive with smiles. I don’t care for the tight seating with no entertainment offer. No plane should not be without WiFi. One complimentary drink should be included."
Cons: "The seats are uncomfortable"
Pros: "Price and employees."
Cons: "Lack of leg room."
Pros: "Smooth flight"
Pros: "The boarding process was quick and efficient, and the staff were all very pleasant. There was more leg room than expected and the aisles on the airplane were very wide. Much more comfortable than anticipated."
Cons: "No in flight entertainment or complimentary beverages."
Cons: "While I waited to check in because I couldn’t get the kiosk to work the, unannounced by booking or airline, 45 min pre-boarding check in time lapsed. With 41 mins until flight time, no bags to check, the agent tells me I’m too late to get a boarding pass. WTH! Missed flight- missed event! Never again!"
Pros: "On time in both directions it's a no frills airline that runs efficiently"
Cons: "Carryon fee amount was not disclosed sufficiently in advance."
Pros: "Nothing, I was unable to board"
Cons: "My confirmation email from kayak gave me little information on the actual requirements for boarding my flight. 10 minutes too late (still with 30 minutes left of boarding and an empty airport) and I'm out a lot of money because the strict boarding policy was not made clear in my itinerary"
Pros: "The airline crew was great and friendly"
Cons: "We got the seats in the last row and couldn't recline them. Didn't have anywhere to charge my device. No app was provided for entertainment neither was there screens for our 4 hour plus flight."
Pros: "Flight was on time; friendly crew"
Cons: "I was one of two in my party and the third person in the row had the window seat. We departed at 8:21 EST and from lift off the person with the window seat closed the window, donned a sleep mask and slept most of the flight. Most of the passengers on our side of the plane had their windows closed which made it quite dark. The seats were very uncomfortable and didn't recline. I arrived at LAX with a terrific headache."
Cons: "Can't recline seat"
Cons: "most uncomfortable seats EVER. No place to sit waiting to board. Will never fly Spirit again."
Cons: "They changed the seats. They do not recline but worst of all the tray table is three inches big! I couldn't eat the lunch I brought! Or sleep on the tray table as most people do."
Pros: "Actual flight time."
Cons: "Being boarded when there was no Flight Team available. Then deplaning because the Flight Team was in route from LosVagas. WE SHOULD HAVE NEVER BEEN ASKED TO BOARD UNDER THOSE CIRCUMSTANCES !"
Cons: "There is no free water. We got a delay notification which later was irrelevant, and the flight was overbooked. The gate staff asked for 40 volunteers to take a later flight."
Pros: "You IDIOT we are delayed 2 hrs we have not even left"
Pros: "The low priced ticket."
Cons: "Charging up to $65 for a carry on is outrageous!"
Pros: "Boarding was quick Up to date flight info"
Cons: "Charged for everything, flight ended up costing more that any other flight I saw simply bc I had 1 carry on bag. Can't use phone for tickets. Why must we print them out? Waist of paper. Could not even get a sip of water on the flight for free. That's rediculous."
Pros: "On the landing, the cockpit and crew played "Go Cubs Go",and it was awesome."
Pros: "I always have a great time flying with Spirit. When I book my flight I know that I can't carry a lot with me, so I plan for that by packing all of my belongings in a small backpack and it always works out well. Everything goes smoothly from check in to landing at my destination. The staff are all friendly and entertaining. It makes the experience much more enjoyable."
Pros: "It got me to my final destination on time and the staff was polite."
Cons: "The seats are uncomfortable. They don't recline and the tray was way tiny. Also the space under the seat in front of me was way too small. People's personal items didn't fit, and they are supposed to as they are the free item. It was incredibly uncomfortable. I would never fly on that plane for longer than the Minneapolis to Chicago flight (59 min long)."
Pros: "NOTHING... Will NEVER fly them again"
Cons: "Flight was 2 hrs late, missed connector in LV. Spirit told me that the next flight is 6/8 at 1 PM, and although the delay was THEIR fault, no compensation for staying the night. I booked another flight on Southwest and plan to dispute my fee with Spirit."