The customer service lacks the human touch. They used to be so nice and good, not anymore... they are always in a rush and they try to charge you for everything... the worst attitude was the lady checking the bags (weight) ... wow! Poorest of the poor customer service... flight was delayed and got to MGA delayed as well... I don't think I will ever book a flight with TACA/AVIANCA
We were inside a plane for almost 3 hours due to unavable pilot. They got us out and then back in again, all in all we wasted six hours until the flight was cancelled.
The flight departed on time, service was prompt and the cabin crew was friendly and spoke fluent English.
Not really a complaint but flights marked Operated by P5 Arrorepublica are done using Copa Columbia metal whose business class on the E190 uses a smaller seat type that's 4 across as opposed to 3 across in the Copa Panama E190 s, however it's the same great service.
When I arrived to the airport i found that my flight had been changed for another one that was going to depart 4 hours later, that is I had 4 more hours of waiting at the airport, then at 4 am in the morning just before boarding they offered a voucher to let somebody else take my spot (that was nice because they let me stay at the star alliance lounge) the problem is that later they told me the voucher can only be used at an copa air office IN PERSON!!!! Who buys tickets in person in 2017 I guess copa is still in 1990
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