Food could always be better. But otherwise I always enjoy flying JetBlue.
Flight was great, airplane has plenty of room
Another jetblue flight, another 5 hour delay.
My flight was changed so many times and then it was majorly delayed
Very delayed due to maintenance servicing and flights not arriving on time. Crazy how many hours we were stuck wearing a mask. Just terrible and unethical.
Flew mint first class it was Great!
Cons: "The 2.5 hour flight from MIA to NYC was delayed four hours. The gate was changed about four times and the plane that finally arrived was older and had zero outlets. We were not given the option of headphones. Mainly the flights delay was the absolute worst. In 2021 a flight from NYC to MIA is basically a commuter flight and both ways my flights were delayed such incredible amounts of time."
Cons: "We had a 5 hours delay and crew didn’t have any information"
Pros: "Flight was smooth"
Cons: "Newer plane with outlets to charge phones iPads etc"
Cons: "They were good but not overly service oriented."
Cons: "Flight was delayed for 3 hrs"
Pros: "JetBlue it have a lot more space for your and it was on time too but this morning the rain delay us a bit because they close one of the run way so it was not easy to get out"
Cons: "Hour-long maintenance delay. Rule 1, run on schedule."
Cons: "They had to reset entertainment sets 3 times before they started working. This happens regularly on the SFO to BOS jetblue flight."
Cons: "Boarding took a long time. We were waiting in the tunnel for longer than usual."
Pros: "I liked that we were offered to check our carry-ons at the gate."
Cons: "The plane was too hot. When it is that full you could turn up the air."
Cons: "Got to the gate one minute late and wouldn’t let me on"
Pros: "Flight delayed 1 hour"
Pros: "See above"
Cons: "Nothing to speak of."
Pros: "I love JetBlue. Spacious seats, free tv, and a basket of snacks (chips, pretzels, cookies, crackers...etc) to choose from."
Pros: "Ease of boarding. Comfortable seating"
Pros: "They had everything to make the flight enjoyable, including the “little things” - WiFi, individual screens, lots of movie and tv options, and quality unlimited snacks."
Cons: "Everyone was extremely pleasant except for the gate agent. I had a quick question about traveling with a baby and he was short and seemed impatient and annoyed with me."
Pros: "I got more room than most, sitting in the front row."
Cons: "Skipped for drink service. My eyes were closed, I wasn't sleeping, but by the time I was aware of the steward, he was gone down the aisle and serving the people behind me. Also, even though I am disabled, the steward did not help me to put my bag up in the overhead compartment, even though he insisted, the very moment I sat down that my bag needed to be placed up top. No visible plugs for headsets, or USB to charge phones. This plane looks older than I am and I'm 47 years old!"
Pros: "Friendliness at all levels, efficient, decent fare value."
Pros: "Flight attendants (one of which was her bday today) were SO kind :)"
Pros: "Everything but the delay"
Cons: "The delay"
Pros: "I didnr like they charged 75 euro to carry on luggage"
Pros: "Friendly, down to earth staff that looks like their happy to be there, including Pilot."
Cons: "Every time my flight is always late and I usually have my family with me. An on time flight would be nice."
Pros: "There was a weather delay but otherwise the flight was.good"
Pros: "Loved the convenience of traveling one airline from Atlanta and my luggage booked through."
Cons: "No particulars"
Pros: "Waiting on the tarmac both leaving NYC and when landing in Phoenix was bad"
Pros: "The boarding process was quick and painless and we left the gate quickly which I always like!"
Cons: "The tv screens on the plane didn’t work at all. I believe you could watch the movies that were being shown but most everyone I saw was just watching the previews on repeat for three hours or had turned off the screens. It’s not a huge deal for myself but I have a two year old and those TVs in the back of the seat are a total life saver- but only when they work."
Pros: "Leg room."
Cons: "Flight was more than an hour late. There is NEVER enough room for carry-on luggage. Since you charge people extra to check luggage (how carrying luggage on a flight is considered "extra" is beyond me), you should provide enough space for them to bring carry ons. That adds to the stress of flying. It's almost as if you created a focus group, asked them how to make flying more stressful and miserable, and then did that."
Pros: "Crew was very pleasant and helpful"
Cons: "Delayed flight and confusion trying to board the plane"
Pros: "I occasionally fly with Jetblue and I’m never once disappointed. They still serve Terra Blue chips (one of my favorites) thumps up for that. The seat are spacious. I was actually surprised to see free WiFi."
Cons: "Steward seemed to have a bit off day but other then that I had a uneventful flight."
Cons: "Too hot and stuffy."
Pros: "Space, comfort, treats, tv's Ann's wifi"
Pros: "Pretty good leg room and on time"
Pros: "Great overall experience with JetBlue!"
Pros: "Helpful, friendly staff."
Cons: "No blue chips!!"
Cons: "Service is not measured in dollars. Really charging $5 for blankets headsets pillows."
Pros: "The crew were friendly and very funny.."
Cons: "I was very upset because I was flying alone for the first time and there was no tv or movies . I was nervous and took comfort in the thought at least I can keep myself entertained."
Pros: "Everything! By far the very BEST airline I've ever had the privilege of flying on!"
Pros: "Fast, on time and comfortable. Good"
Pros: "The leg room and stretch out was good. Seat was comfy The crew was very attentive and supportive. Pilot was informative"
Cons: "Some of the snacks could be more healthy There was a take off delay (mechanical) which was only explained when solved"
This flight was canceled and we were told flight doesn’t exist, delta did a horrible job.
D lta is pretty good, not a big fan of American. Had a lot of issues with connections and American, not with Delta recently
The airport was chaos. TSA was a massive line and took forever. Everyone thought they would miss their flights
Pros: "Yes, turned out perfect"
Cons: "Awesome accomodations, delta really cares about your needs. Thank you!"
Pros: "Seat was comfortable and the crew was courteous."
Cons: "We ordered special meal, and it was even confirmed in the boarding pass but it was never delivered on board.... attendant said they did not get any special meal"
Pros: "I loved being upgraded to first class and the crew was so attentive."
Cons: "Nothing, glad this was a better experience than the trip to Miami."
Pros: "I fly a lot, and I am very impressed with the level of consistency that Delta has offered the last couple of months. This flight didn’t disappoint. The crew was particularly friendly"
Cons: "Nothing I can think of-10/10"
Pros: "Amazing entertainment display and the boarding process is smooth."
Pros: "Movies were good, once in flight it was a smooth ride"
Cons: "Communicate better during the delay"
Pros: "Everything and everyone was very nice and helpful My son has a cognitive disability and he flew by his self And they helped him find his seat and treated him with respect."
Cons: "While trying to get a gate pass to pick up our son from the gate Delta service makes it very hard to know where to go and get the pass and then they only had one person working at ticket assist. Totally unacceptable. Many managers walking around but no one actually helping."
Pros: "Can’t do anything about bad weather-we got through despite a weather delay. Crew was terrific."
Cons: "Terrible flight ? Captain lied to to us and kept saying two more minutes 5 more minutes , etc Stuck for 4 hours . Plane had a problem and captain said it was glued and that was suppose to be like that"
Pros: "Arrived on time and smooth flight though it was completely full"
Cons: "They charged me $646 for the flight. And we departed 40 min later. I arrived late to my work. They gave me seat in the back of the plane. Horrible"
Cons: "Arrived 30 minutes late. The food is ridiculous."
Pros: "Very comfortable seating!"
Cons: "The landing was a bit rough. Lol"
Pros: "Staff are adept at dealing with these issues but it is a systemic problem."
Cons: "Rather than pay luggage fees, people are bringing on their luggage and the flight ALWAYS runs out of space. Suitcases are being moved around right at people heads and more than once I've been hit and seen other people be hit in the head by a suitcase. Getting luggage in place used to be a simple and minor issue, now it occupies much of the time, energy, and attention of the cabin crew as well as the gate crew. I realize this is making money for Delta but the cost is being paid by people being hit in the head with luggage and the crew's unavailability to deal with other issues."
Pros: "left on time and arrived early"
Cons: "no legroom even in first class."
Pros: "Clean plane, quick turnaround"
Pros: "The take off and landing were very smooth and the crew was nice."
Cons: "Crying baby aboard"
Pros: "Not too bad once we got on the plane"
Cons: "They make up this lame excuse about a slight delay on the plane arriving and having no flight attendants to get on the plane on time. This delayed our flight by two hours. They need to staff their flights !"
Pros: "No lines at the baggage drop off. No lines at TSA. Efficient and organized boarding. Seat area was clean. No delay, friendly energetic flight attendants."
Cons: "Lots of turbulence on the last 20 minutes of the flight. Captain had warned us. Nothing they can control though."
Pros: "Very nice and courteous crew."
Cons: "Lady at the gate was a bit standoff Ish and the delays were an annoyance."
Pros: "Seats. Service. Timing"
Pros: "Cody was such a great flight attendant. We weren’t seated with our kids and he helped us switch seats. He was so help and just sincerely nice. Really great person to represent your brand."
Pros: "Friendly, efficient"
Pros: "Good friendly staff. Delta Studios is neat."
Cons: "Small plane , last minute seat change, half hour delay"
Pros: "They gave me extra pretzels and 2 cans of soda"
Cons: "The seats were awful.. Miniscule"
Pros: "Very professional cabin crew"
Pros: "I always love flying on Delta! The service is always excellent. The crew is always nice and attentive!"
Pros: "Cheking was easy. Service was excellent. Flight was on time and got to New York 20 mins before time"
Pros: "It was on time"
Cons: "This flight was cramped. Not enough stretching room. Hard seats"
Pros: "Finally got upgraded!"
Cons: "Flight was delayed"
Pros: "Delta graciously rebooked us on a different flight."
Cons: "Late delayed notification after we reached airport and kept delaying for several hours"
Pros: "We were traveling with a 4 month old lap infant, and the crew went out of their way to warm bottles and be friendly in general. The plane was clean and comfortable, and on this leg of our trip the entertainment system actually worked!"
Cons: "The only bad things were those that were totally out of Delta's control: weather delays and absolutely nasty and rude TSA agents who seemed to understand neither the concept of their Pre-Check system (no dedicated lines and no priority) nor the fun of traveling with an infant."
Pros: "I am not one who enjoys flying. I don't think there ever will be a time that I enjoy flying. However, the pilot, stewards, and all other workers on delta were very nice."
Cons: "I don't like flying so there really wasn't anything I liked."
Pros: "Exit row seat with no seat in front. Was able to stretch legs."
Pros: "Efficient boarding and unloading. Friendly staff. Good movies/tv shows."
Cons: "There was a storm so we flew in circles for over an hour. I didn't see headphones for the tvs (mine are bluetooth so they didn't work)."
Pros: "Pretty much nothing"
Cons: "Delta. They just hate their passengers"
Pros: "They had good entertainment for free. There were movies, tv shows, and games."
Cons: "The plane was delayed for 5 hours and the ride was longer than expected."
Cons: "My bag was damaged when I arrived at Orlando."
Cons: "Food and entertainment as always."
Pros: "I got home. That's the highlight. We didn't have any incidents."
Cons: "Took off late because the bus to transport flight attendants were late. Backed up once into New York. Had to circle several times. Once landed we waited in a queue behind 10 aircraft."
Pros: "Crew was nice"
Cons: "Always a delay with Delta"
Pros: "Comfortable seats and great flight attendants."
Cons: "The boarding. Having to wait for people to place their carry ons."
Cons: "Food was really bad"
Cons: "The seats are very tight, no tv, the rest of it wonderful"
Pros: "The crew was very kind"
Cons: "The seats wasn’t very comfortable"
Pros: "En realidad todo muy bueno"
Pros: "The food, the crew, the comfort..."
Cons: "It was perfect!"
Cons: "The crew on this particular flight was not up to par with the previous KLM crew standards. From the boarding, which they started letting economy class before elderly people and Skypriority to the lack of at least a smile from the crew serving you. Copa please train your crew. After we are the client"
Cons: "Avoid lose time boarding"
Cons: "Never took this flight because of AirEuropa bad business conduct"
Pros: "The seat very well."
Pros: "On time!"
Cons: "Everything was ok"
Pros: "Very friendly stewardess"
Cons: "Food. More legroom."
Pros: "Confortable seats"
Pros: "food really good, the punctuality was great"
Cons: "highly recommended"
Pros: "I liked the service, everything they provided."
Cons: "Entertainment. They need a screen on each seat like other airlines."
Cons: "Me cobraron $33 por cada asiento de los 5 de mi familia. $165 en total. Al llegar al mostrador me dieron otros asientos a los asignados en el web check in. Me dijeron que no era problema de ellos sino que era problema del sistema. Ahora para recuperar mi dinero tengo que hacer un tramite e invertir tiempo. Pesimo servicio. Copa no sirve para nada."
Pros: "The food they serve besides being a very small portion, is disgusting."
Pros: "El tiempo fue rapido"
Cons: "La comodidad del avion. Son muy estrechos."
Cons: "Food was not the best this time"
Cons: "Everything was perfect"
Cons: "So, because I was 3 mins late to the gate, they made me spend another $320 for a fligh next day. I'm still in Panama city. Its unbelievable how the plane is still there, with the corridor that takes the passengers to the plane still attached to it, and they can look me straight in he face and tell me they cant reopen the door. While I'm stressfully paying an extra $320 and knowing I'm going to lose 1 whole day of my vacation in Rio because of one little detail that could be solved by opening the door and letting me in, I see the plane there sitting in the same spot for another 15-20 mins without moving. Worst company service ever. Unbelievable. I will never fly with these people again."
Cons: "The A/C it's very cold, and I asled for a blanket and they did not have one."
Pros: "everyone was friendly and helpful. better service than the typical U.S. carrier."
Pros: "You got to pick your own movie/games & good was provided"
Pros: "Attendant for Lost Luggage in GUA was super nice!"
Cons: "My parents fly from IAH to MIA, in Houston was lightning pretty bad. They was landing more then 1+ late. Copa airlines do not approved them for another flight to get home. They need to purchase another tickets $300 per person"
Pros: "Food and beverages were good and free of charge. No embarrassing food for purchase as other airlines."
Cons: "Lack of in-flight internet connection and no power outlets for charging devices on board."
Pros: "Better ask, what didn't like. The Cops agents were very professional and courteous. The planes were on time, boarding also and so was takeoffs."
Cons: "The food was terrible!"
Pros: "The quality of the food was excellent but I missed a coffee or tea after dinner and in the morning. The crew was the best I had flew with."
Cons: "I chose the seats 8 months before this flight and I supposed to be assigned 8F and 8E. However, I don"t know why the airline assigned me the last seats in the airplane in this time. That day the aircraft experienced turbulence and I felt bad at the back. I did not like they decided to change my seats without asking me."
Pros: "As a non-Spanish speaker we felt well cared for."
Pros: "No hubo problema con el equipaje"
Cons: "Es tiempo de espera para transbordar"
Cons: "Has to stay over Night in Panamá city"
Pros: "The flight was on time and the crew was nice"
Cons: "Food was not good and since the plane was old, entertainment was poor"
Pros: "The flight was fine, but...."
Cons: "My bags were opened and items were stolen. I have been trying for 4 days to file a complaint, the on-line service is not accepting forms, and calls to COPA are for reservations only, they will not accept complaints. Arghhhh"
Pros: "Modern aircraft and good service"
Cons: "Leg room on the flight was cramped"
Pros: "The call center was not accured The fligh atendent did'nt pay any attention"
Pros: "Me Gusto la atención el personal el abordeaje"
Cons: "Asientos incómodos y comida fea mala película para el entretenimiento"
Pros: "The flight was on time, seats were comfortable, service on the airline was great."
Cons: "I am a little upset that you do not offer vegetarian options on the airline. My husband does not eat meat and he was not offered an alternative. Please offer an alternative for those that do not eat meat, I promise, you will have happier customers. Thank you, Daniela"
Pros: "Service, on time, New planes"
Cons: "Small plane, limited entertainment, limited food, no power outlet, tight"
Pros: "the food was ok, the service is poor,."
Cons: "The airport personnel did not help me with adding my miles to my Cops Cinbect card, they said it was no value and that Cops Connect membership want Copa, Worse they broke my expensive Nautica luggage by losing a wheel and my luggage was not even 22 kilos"
Pros: "Every thing"
Cons: "Imformation spoken to fast and completely clear"
Cons: "10 hr delay in San José. A nightmare!"
Cons: "Copa charged me for luggage on the way back that didn't charge me on the way to. They told me it was a mistake, they should have charged me, but it was YOUR MISTAKE, not mine. I wouldn't have take it if I had to pay. Customer service was AWFUL. Stick to your mistakes, value your customers."
Pros: "The food."
Cons: "It was delayed, they did't give us any compensation, they didn't provide updates, I came so late to Guatemala."
Pros: "la puntualidad y el buna atención."
Pros: "On time and did not lose my luggage"
Pros: "The crew is very polite and organized. They are really making an effort to be on time"
Pros: "Customer service didn't help me change my flight!"
Cons: "Customer service didn't help me change my flight!"
Pros: "seat comfortable"
Cons: "ticket price"
Pros: "I liked the food and the service from the crew."
Cons: "Entertainment screen and updated aircraft. Bogota to San Salvador flight was short and provided many inflight entertainment options and more comfortable seating ( leg room ). A this 6 hour flight was the opposite and extremely uncomfortable to be using an outdated aircraft for a long flight. I should have flown direct into LAX."
Pros: "The crew was attentive"
Cons: "The aircraft needs better maintenance. My table was tilted and the seatbelt was twisted"
Cons: "ITS OK"
Pros: "Rude people"
Cons: "More heart felt people"
Pros: "Good service from the crew /flight attendance"
Pros: "Everything was fine"
Cons: "Provide some options since the flight was delayed"
Pros: "The service of the counter personnel"
Cons: "Flight delayed four hours. Missed connection. Stuck in El Salvador overnight. Informed that A representative from Avianca would meet me at the airport to take me and others to a pre-arranged hotel. Immigration will not let me pass to baggage until the Avianca representative arrives. Still waiting."
Pros: "What can we say? The plane departed on time. We had time to make our connection and we arrived early! Great flight!"
Cons: "Older plane without current technology on board"
Pros: "Crew was courteous,helpful."
Pros: "The process to board is in disorder. I feel It is possible to do better the next time."
Cons: "For me when you do the Check in process and you choose your sits, they have to respect your selection all the time."
Pros: "Quick boarding."
Cons: "Food was sub-par. Tight seating"
Pros: "The screens to watch movies are too small and not all of them were lowered to be able to watch at a closer distance."
Cons: "flight was delayed 30 mins"
Pros: "Honestly the was the worst flight experience"
Cons: "Both flights where delayed. Nothing given back or offered to us for this. I had to cancel clients and loosing money"
Pros: "They allow pre-boarding for over-65s! So much easier to hoist that carry-on bag to the overhead compartment when not blocking someone else! :) Avianca crew/ticket agents are SO helpful and pleasant. This was a delightful airline to discover! (This was a portion of my first trip booked on Avianca.)"
Pros: "The crew was just fine excellent service they always on time"
Cons: "Maybe to be a little more friendly"
Pros: "The food"
Cons: "El Salvador airport!!!!"
Pros: "We had an amazing flight"
Cons: "The fight got delay. They made me loose my connection and then made me wait 9 hour at the airport just to make a change on my schedule. The people from the Avianca counter in Miami is the worst. Also, when I arrive to Lima, got my luggage an one of them was terrible broken with the things that were inside. Will never use AVIANCA in my life!"
Pros: "On time.. great crew and service.. very good flight"
Cons: "Not too much leg room.. food was just ok..kind of rough"
Pros: "Crew is excelente and very friendly"
Cons: "Everything was good"
Cons: "I had to ask for a pillow 3 times, twice from the same flight attendant who never bothered to comply. The food and entertainment were good though."
Pros: "Fast boarding"
Cons: "Movie options bad remotes."
Pros: "to San Salvador was great. Great service, little time to evaluate."
Pros: "The food again"
Cons: "Still no WiFi"
Pros: "faltando una semana antes del viaje la aerolinea me envio un correo electronico diciendo q mi vuelo habia sido cancelado., que tendria q salir un dia antes o esperar en otro pais no mi final destino por mas de un dia.,.. es inconsebible q suceda esto., compre mi ticket por adelantado desde septiembre y me encuentro a dias de viajar con esto., que irresponsabilidad de esta aerolinea., despues de llamar por mas de 5 veces con 5 diferente personas... por fin llegamos a un acuerdo de cuando me podria ir... el dia original era 18 de diciembre estoy programado para viajar el 23 y con la persona q hable mi itinerario es Mia-SanSanvador-Tegus... en el WEB dice MIA-Nicaragua-San Salvador - Tegus... voy a recorrer practicamente toda centro america para llegar a mi desdtino final... nose a quien echarle la culpa... a KAYAK"
Pros: "Arrived on time, smooth ride great landing"
Cons: "My mom Cancelled our trip because of a broken leg and getting a refund is a absolutel NIGHTMARE I might have to think twice to plan a trip again cause of an injury and refund"
Pros: "The service from Miami to Bogota was pleasant so was the service."
Pros: "Had an excellent flight to Bogota no problems whatsoever."
Pros: "Not much really."
Cons: "Small, basic plane with 0 entertainment or food options. It was short so tolerable but they could definitely do better."
Pros: "Everything! Service, staff, food, amenities"
Pros: "Good airplane and service"
Cons: "Avianca charged my account twice for the cost of the ticket, now the bank says I have to talk to Avianca and Avianca says I have to talk to the bank. It's very annoying to spend hours listening to endless messages in both ends, the bank and the airline, and not being able to get me money back!"
Cons: "Flight delay in el salvador for 4H. Instead of food voucher we received airplane food tray."
Cons: "Cancelaron mi vuelo de escala en bogota y me hicierln esperar 12 horas por eso no pude llegar a tiempo a mi compromiso y lo cambie para la fecha antes de irme, como mi compromiso era importante tome el riesgo pero tuve otro retrazo y no pude tomar el vuelo de vuelta, llege al aeropuerto y me dijeron que no podian hacer nada me hicieron pagar 300 dolares mas. Todo esto fue culpa de su aerolinea ya no tengo ganas de viajar de nuevo con ustedes"
Pros: "crew was very charming"
Pros: "It's was nothing extraordinary"
Cons: "Not individual TV"
Pros: "The service is great, the staff is very warm and polite! Definitely a plus!"
Cons: "The food is HORRIBLE I didnt like that some seats (on the same row) had pillows and blankets for some and not for all... arent we all in the same class? The amount of miles is a joke. I fly with copa from Panama directly to Miami and I get 1161 miles, here, I flew from Panama to Colombia (1hr) to then go back up (passing thru Panama again) which means 2 more hours of flight and the total amount of miles from Panama to Miami with avianca is 967."
Pros: "Very professional service, nice people, newer airplane, plenty of entertainment options, got my luggage where it needed to go despite 2 connections."
Cons: "I was put in a seat before the exit row, meaning my chair did not recline for a 5 hour flight. In addition, the seat in front of me was at least 3-5 inches closer than any other seat on the plane. I understand there are these seats on the plane, I just wish I would have known prior or been given the option to change seats."
Pros: "Going from Washington DC to Lima, Peru with stop in San Salvador is great because break the trip in half and San Salvador is a small airport. Going to Peru my two planes were very comfortable and with good entreatment"
Cons: "No blankets on my way back"
Pros: "No problems, no hassles."
Cons: "The TV shows and movies available are nice, but the equipment doesn't work very well. Sometimes the controls are not responsive, and sometimes the video freezes for a long time or the sound turns off. If you restart the video, you can't skip back to where you were by touching the progress bar, you have to wait for it to fast forward to where you were."
Cons: "I was not informed of having to pay $150 extra for having a surfboard, very disapointing"
Pros: "on time, personal tv screens, nice crew, served food and drinks in a timely fashion-- absolutely nothing bad to say about this flight."
Pros: "People were really nice"
Cons: "No veggie choices"
Pros: "La atencion que tienen muy buena y muy profesional"
Cons: "Tal vez mejorar un poco la comida o snack, independiente que el vuelo fue corto"
Pros: "A crew waiting at the plane entrance and help me with my carry on. Very friendly."
Cons: "Girl doing check in at airport counter wasn’t pleasant at all. Didn’t greet me o said thanks. I didn’t feel welcome. She just took my passport and return it to me with my boarding pass and told me to be at the gate at 11:20. Time was around 10:15AM"
Pros: "Friendly staff"
Cons: "Good overall"
Pros: "Basic service"
Pros: "Crew was amazing, seat was comfortable, was a pleasant flight"
Cons: "Taste of food in general, was a little dry and the meat was tough"
Cons: "Delayed leaving left very little time for connecting flight"
Pros: "My first flight was delayed so I missed the next two. Avianca rebooked me and now my layovers were significantly longer in places where it isn’t exactly the safest."
Cons: "The connection time is way to short, given that you have to re do security. I mean I just got in a plane, I landed, when was I suppose to get or purchase something that is threat? I almost lost my flight."
Pros: "Good service"
Cons: "Problems with headphones - food was so so"
Pros: "The seats had enough leg room and quite comfortable."
Cons: "Need in flight entertainment on back of seat, not on top of cabin where you can barely see the screen. Bigger food portions would be nice."
Pros: "The flight boarding was seamless and easy! The aircrafts were clean and the staff was amazing!"
Cons: "Notification on delays"
Pros: "The seats were comfortable"
Cons: "The flight was delayed by 7 hours and no one would explain why. I will not be flying with Avianca again."
Pros: "I Like all"
Cons: "The service"
Cons: "I miss my flight I got to the airport at 3am and the flight is supposed to be at 4:15am. Avianca airline they very irresponsible. Y 3am they don’t have nobody in the counters at the airport to check in. That’s why I miss my flight and they don’t want to do nothing about it. I wait in the airport until 4:30am."
Pros: "I always fly with Avianca, I can't complain about anything! I even got upgraded to first class with out a fee and was allowed to bring an extra bag free of charge! I will always recommend them."
Cons: "Avianca cancelled our original flight forcing us to leave a day early. Next they cancelled our return flight forcing us to come home a day early. Finally, when we arrived, they had oversold the flight and were short one seat and almost didn't get on at all. Will NEVER fly Avianca again."
Pros: "On my flight 310 from Sal to Mia, Nice and excellent crew, very polite and helpful"
Cons: "On my flight 311 crew not nice, not polite, and some with long faces, I wonder why?"
Pros: "On time and service is good.."
Cons: "They always trying to nickel and dime.."
Pros: "Efficient and fast boarding"
Cons: "food is so-so"
Pros: "I'm glad that when I go on a trip everything else that is beyond my power is taken care of for me. Traveling can be stressful but I found my flight enjoyable and stress free."
Pros: "la atención abordo y en general el vuelo estuvo bastante bien sin contratiempos de ningun tipo"
Cons: "Que no me informaran oportunamente al momento de sacar los pasajes en el aeropuerto de LAX que el vuelo de El Salvador a Managua Nicaragua se canceló por causas propias de la aerolínea."
Pros: "Check-in was efficient and easy going."
Pros: "Megusto mucho volar por esta aeroliniamuy buena experiensia"
Cons: "La atencion exelente"
Pros: "Unlike most airlines the flight attendants were very nice and actually smiled and were very helpful"
Cons: "No fold no drink on board"
Cons: "Try to charge 5 times more from the original price for rebooking. No way. Poor customer service."
Cons: "This flight was late into Chicago...causing husband and son to miss connection in El Salvador...to Lima. Their trek in Peru almost ruined. Luggage did not turn up in Lima....and when finally found, it was too late. They had to buy all new clothes for their trek. Will NEVER fly this airline...and do NOT go through El Salvador...as there are very limited flights to other countries!!!"
Pros: "The crew and on time service. Will definitely be flying Avianca again."
Pros: "Llegue al aeropuerto y mo avisaron que se habia cancelado el vuelo y en realidad fue que sobrevendieron el vuelo. Luego la atencion y todo lo demas fue buena pero no excepcional"
Cons: "My mom is a senior , she was traveling by herself with wheelchair, she told me she was the last one to aboard the plane, she was waiting to go inside in the airplane and she told the fly attendance that she needs to go to the bathroom and she told her, that she can't move from there, that she needs to wait, for a senior person is really inconvenience and on top of that, she was waiting and waiting for her luggage and the luggage stay in Chicago, so now she doesn't have any clothes. Our family travel a lot to Guatemala and we like Avianca is very convenience but this time was terrible service and unfortunately when my mom was traveling by herself."
Pros: "The staff was great. The plane was clean. The bathrooms were clean. It was nice to have a charger available in the seat."
Cons: "The boarding in LA was disorganized and hard. The food was ok. There were limited good, new movies on the entertainment system. Nothing I was interested in at all but maybe the best new movies are expensive for the airline."
Pros: "I love Avianca! I have been raving about the airline ever since I got back home to the U.S.! Loved everything about my experience!"
Pros: "I did like the food, and the staff was kind."
Cons: "Avianca overbooked their flight so my friend got left behind at our home airport. Aside from the fact that my friend was put several hours behind, this caused us to nearly miss our first flight. Then, our first flight arrived so late that we nearly missed our connection. Then they lost my luggage, and now, a whole day later, they have still not contacted me about it's status."
Pros: "Great service and quick."
Cons: "Bad service and not a good attention"
Pros: "Service with a smile"
Cons: "Food not so great; not like old days with TACA"
Cons: "They cancelled the flight, they want to put me in another flight 24 hours later. I didn't worked for me . I wrote them a week ago. No answer yet.THEY ARE BAD. AVIANCA HAS TERRIBLE SERVICE"
Pros: "My family loved this airline they were friendly and they provided free food and videos on the flight and we will fly them again when we travel again to Central America!!!!!"
Pros: "I like fast boarding and the entertaiment was so good"
Cons: "Comfort could be improved with pillows and blankets"
Pros: "The crew on board the plane"
Cons: "When I arrived at the airport, the service desk told me I had already missed my flight. She said, "Well, actually, you missed the boarding. It's already finished. We stop boarding the plane an hour before the plane takes off." I begged and pleaded to be let on the plane but she would not allow it. Then, I didn't get to rebook a flight until five hours later (for $448 additional to what I had already paid for my flight). That flight boarded at the time of departure and we took off over an hour late. I feel like I was mistreated and lied to by the staff. No airline stops boarding an hour before the plane takes off!"
Pros: "The fact they provided a meal for all lost time. They were very understanding."
Cons: "They can never get bigger planes to handle wind issues. Wasted 3 hours waiting for better wind conditions. Got told we were to board to go to El Salvador and wait for a connection til the next morning. Decided last minute to cancel flight. Whole day was a waste of time."
Pros: "the convenient flight times"
Cons: "they leaving an hour late and missing our connecting flight and our 5 hour layover in san salvador. their lack of response to seeing to our comforts ( my mother needs a new hip ). the lies about being late because of the weather when i watched them take on and off bags delaying our takeoff"
Pros: "It was quick and professionally done. One Free Meal with Free Beverages. Went as expected."
Cons: "Boarding is always an issue with me, regardless of the Airline. But, since I fly coach, I just have to put up with it."
Cons: "They cancelled my girlfriend's flight to Costa Rica right when we reported at the airport to check-in. My girlfriend had to be at work the next day or be fired and Avianca gave us no options. I ended up buying My girlfriend a flight on Southwest Airlines to Liberia Airport. She theneeds had to take a $300 taxi ride to San Jose where she resides. Avianca never offered me any sort of credit or compensation when I requested it. I will never fly Avianca and all of my friends (and I have many) I will warn them to NEVER FLY AVIANCA!"
Cons: "They close the flight too early, I couldn't check my bag, I had to throw away my liquids (personal care goods) in order to get on the plane, we were party of 5, 2 of them were not allow to board. They will fly the next day. Also the airline over charged for the new flight."
Pros: "I really liked how I got a sandwich and snack on a flight tat was only 1.5 hours long."
Pros: "A fast boarding process"
Cons: "The airplane was kind of old, the entertainment system didn't had any movies, my chair was kind of broken cause even having it straight, I could feel it moving."
Pros: "Depart was good not take longer Crew do exelent job"
Cons: "Boring Flight take forever to get to destination Filling like going way to slow"